Business ProfileforZeigler Nissan Gurnee

My vehicle was involved in an accident and this buisness had me under knowledge that my insurance had been properly transferred over to my new vehicle I traded in to get through them but now im having extreme issue with insurance claim saying thats not the case. Zeigler nissan in Gurnee I've attempted to contact them now twice via phone call and at first ******* (in management) was acting very helpful and trying to trace my information and told me to give him time. The second time I reached out he told me that he isn't helping me. April 21st 2022, I brought my nissan versa to trade in and the insurance info which was given to my sales person to be transferred over to the vehicle I wanted to purchase but they couldn't sell me it, then tried to sell me a car with a serious issue in the engine and they immediately sent it to auction, then hours later ending up showing me a nissan rogue which I started the process of purchasing, all in all I was there for 8 hours, my salesperson kept leaving frequently, ******* said that this person no longer works for them and is reluctant to pull logs for me. I paid every month automatically into this founders insurance for an entire year, Driving around almost every day with my diabetic son in this vehicle which I fully belive to be insured. I need resolution to this serious issue, I left that dealership fully believing my vehicle was insured that I had paid for.