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Subscription Agents

DiscountMags.com
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BBB Accredited BusinessA-Rated by BBB

Reviews

Customer Review Ratings

3.73

Average of 92 Customer Reviews

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Review Details

  • Mark W

    Date: 12/10/2024

    I was a bit flummoxed that I could not get through to customer service online, but I must say that I got a call-back within two hours. The advisor who helped me was polite, efficient, and offered me many options to handle my subscription. Very good service!

  • Anne D

    Date: 12/05/2024

    I received outstanding customer service from ****. He was professional, knowledgeable and patient while I navigated the site. He was able to answer all of my questions and concerns and was an enormous help to me. It's rare to receive this kind of service these days so I was very grateful I got him when I called in.

  • Teresa K

    Date: 11/25/2024

    I had an issue (no pun intended) with my subscription not starting when it should. **** so kindly went to bat for me with the publisher and extended my end date for the ones that were missed. What great customer and follow up!!

  • SK C

    Date: 11/22/2024

    **** was super helpful today with my subscriptions. I was confused about how the orders were listed under my account and he was very kind and patient and solved my issue and went above and beyond. Great customer service!

  • Adam R

    Date: 11/22/2024

    Hi, I called about a question regarding a subscription I have. **** answered the call and was unbelievably helpful. He explained the change in pricing, changes in publishing trends, and how the company is able to offer certain deals. **** was beyond helpful with answering my question and resolving my concern. He is an asset to the company, and the reason why I'm going to find another publication to subscribe to from you. Thanks for having a great service and for having people like ****. I couldn't be more pleased with my interaction.

  • Sally B

    Date: 11/21/2024

    Discount mags is one of the most wonderful companies I have ever dealt with. They do return every call and the people who work there are just Wonderful. I really recommend recommended.

  • Shari A

    Date: 11/21/2024

    It was a pleasure to have ******* as my customer service rep. *** was very knowledgeable, listened carefully to my issue and was quickly able to find a way to solve my problem. ******* is definitely an asset to the company. I will definitely recommend Discount Mags to others because of her stellar service

  • W. H

    Date: 11/20/2024

    I called DiscountMags to make sure my address was updated for my subscriptions after moving. **************** delivered more that I expected -- they contacted the publisher, made the address change, and the publisher will extend my subscription due to the 2 issues I'm missing because they're already going to my old address.

  • Windy E

    Date: 11/20/2024

    I am very satisfied with the cost of the magazines I subscribe to from here and when I contacted them through email. The response was timely as well as informative!

  • Doree F

    Date: 11/20/2024

    I've never had such a pleasant experience with a customer service representative! I had emailed and voicemailed DiscountMags because there was a problem with my order (too long to go into!). I was extremely surprised and happy when I got a call from **** within a couple of hours of my voicemail. Not only was he so patient and actually listened to my concerns, he handled my issue within minutes, took my order over the phone AND gave me a greater discount because of the problems with my order. Thank you ****! I'm sure my grandson will love his gift!

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