Complaints
Customer Complaints Summary
- 71 total complaints in the last 3 years.
- 26 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/09/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Formal Request for Removal of Unauthorized Content Dear *** or Madam,I am writing to confirm that your company has no affiliation with *********. My company, ********************, is the creator and sole owner of ***************************** It has recently come to my attention that our magazine has appeared on your website without our authorization.Please be advised that ********* has been notified of this matter. We kindly request the immediate removal of ************************** from your platform. Failure to comply may result in legal action to protect our intellectual property rights.Thank you for your prompt attention to this matter. Please confirm receipt of this request and the actions taken to address it.Sincerely,**************************************************
Business Response
Date: 07/10/2025
We are an authorized Zinio reseller.Customer Answer
Date: 07/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I became aware of the fact they are resellers after the fact, I apologize for the mistake on my part; one can only be passionate about his or her creative work.
Sincerely,
******* *******Initial Complaint
Date:07/09/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On February 28, 2025 I ordered a one year subscription to ************** through Discountmags.com for $8.95. When placing the order it tells you to allow 6-8 weeks to receive the first copy. I waited that time period and still nothing. I reached out and was told I needed to give it until July 4th 2025 per the publisher and my magazine should be there. Today is now July 9th I have not received a magazine and I have emailed the company yet again requesting a refund, to which I have yet to receive an answer for.Business Response
Date: 07/10/2025
We show the customer placed an order for Vogue on 2/28/25. On this order the Estimated Delivery was: Between 04/25/2025 and 05/23/2025. The customer's Order Confirmation stated: The industry standard delivery time for print magazine subscriptions is 8-12 weeks. On 5/28/25 the publisher said the subscription begins with the Summer issue and it was due by June 13th. The exp date is May 2026. Customer contacted us again and said the Summer issue did not arrive and requested to cancel. This order was cancelled and fully refunded.Customer Answer
Date: 07/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Madison **********Initial Complaint
Date:06/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I initially ordered something about three years ago , a one time order and they have billed me the last two years without authorization .Business Response
Date: 06/10/2025
Yes we show customer placed an order in 2023 for Golf Digest for ****** ******, Order Number: UZ2829798. We also see customer enrolled in auto renewal. Their Order Confirmation email made them aware and said: You have enrolled in DiscountLock, authorizing DiscountMags to automatically charge you with a guaranteed minimum discount of 10% off the list price at the time of each renewal. Well notify you before your subscription renews, and you can cancel anytime by contacting us or logging into your account and clicking Disable DiscountLock.
We then sent the customer renewal reminder emails on 3/18/24, 4/17/24, and 5/10/24. All 3 of these emails gave the customer the ability to cancel the renewal in 2024. We then sent an Order Confirmation email on 5/17/24 and this email also gave the customer the ability to cancel the order. Email on file is: **********************************.
We show it renewed in 2025 on 5/17/25, Order Number: UL7428968. Renewal reminder emails were sent on 4/17/25 and 5/10/25. We show this order has been cancelled and a full refund issued. This title will no longer renew.
Initial Complaint
Date:06/01/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Billed for something I didnt order. Charged my credit card when I did not realize they saved it from a previous order.Business Response
Date: 06/04/2025
We show renewal reminder emails were sent on 5/10 and 5/24 and both emails gave the customer the capability to cancel the renewal. We show customer called us on 6/01 and requested to cancel. The order was cancelled and a full refund issued on Order Number: WW6997639.Customer Answer
Date: 06/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******Initial Complaint
Date:05/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company keeps charging my credit card and extended my subscription without my permission. I wanted my subscription to end after one year only. I already complained to them by phone twice and am filing a dispute through my credit card company as well.Business Response
Date: 05/29/2025
The customer was sent renewal reminder emails on 3/03/25 and 3/26/25. Both of these emails gave the customer the ability to cancel the upcoming renewal. The renewal order processed on 4/02/25, Order Number: VE3868678, and this order was canceled and fully refunded on 4/19/25. The refund went back to **** ending in X 0027. If the customer is seeing a recent charge it would not be from us. We recommend the customer checks their bank statement to see who the vendor is next to the charge.Initial Complaint
Date:05/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a renewal for ***************** from DiscountMags.com on 9/2/24 which was to take effect with the Jan 2025 issue. On 2/4/25 I still had not received the issue & contacted the company. They claimed to contact ****************** and told me they were out of stock on the January issue, would extend my subscription to cover missed issue and would send the next issue (March).By 4/2/25 I still had not received the March issue and contacted DiscountMags.com again. This time they claimed that the magazine was sent to an old address that I haven't lived at since mid 2021. This was provably bogus as I had received issues at my current address in 2024 and the current resident at the old address never received an issue of *********** of 5/25/25 I have yet again not received the May issue.Business Response
Date: 05/27/2025
The problem on this order seems to be the address. The customer came to our website on 9/02/24 and placed a New direct order for Discover, Order Number: *********. The address the customer listed was: ***** *******, *************************************************************************************************************. We can't place orders for customers. All the information entered was done by the customer. The customer put this address not us.
The customer writes in on 2/04/25 saying the Jan issue was not received. This title is 6 issues per year and is published bi-monthly so there wouldn't be just a Jan issue. It would have been the Jan/Feb. On 2/04/25 we send the customer an email saying we will reach out to the publisher. We put the address on file in this email and asked customer to confirm it. The customer never confirmed it with us in Feb 2025. The publisher responded to us on 2/10/25 and told us the Account number: ********** and they said they checked and they no longer have any Jan/Feb issue in stock so they extended the customer.
Customer writes to us again on 4/02/25 and again we ask the customer to confirm the address. On 4/02 customer responds and tells us the address is wrong. Customer said correct address is: **************************************. We then advise the customer that the publisher requires the customer to contact them directly about a change of address. Since the publisher is the one who prints and mails the issues they require customers to contact them directly. We also make the customer aware a change of address can take 6-8 weeks to reflect. Has the customer contacted the publisher as stated in the email from 4/02?
On 4/15/25 the publisher extended the customer again. Per the publisher the subscription is set to expire on May-01-2026.
Initial Complaint
Date:05/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a book from this company on 4/30/2025. They still have not sent it to me.Business Response
Date: 05/13/2025
Yes we see Order Number: QH9883639 placed on 4/30/25, Tracking Number: 9241990371977505323538 with ***** We sent the customer emails on 5/08/25, 5/12 and 5/13. Or last email stated:
We received a response from the distribution center:
Thank you for contacting the warehouse. This order was shipped May2, 2025, but the carrier has not scanned the shipment. We are required to wait 15 days after the shipment date for an update with *****
We will follow up for credit in 15 days from the ship date if the order could not be located. If scans are located, we will contact you with the tracking information.
Thank you for your patience on this matter and we hope to resolve your issue soon!Initial Complaint
Date:05/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Discountmags.com has enticed me to subscribe to 2 years of ******************,at $290, several times. After I fill out the entire application, including credit card, they reply that they need more information, with no explanation of what that information is.If this is some sort of scam, I would like to know; if this is poor business practice, I would like the product.Business Response
Date: 05/19/2025
Yes we show the customer placed an order for The Economist on 5/11/25, Order Number: QK4487273. The Economist is extremely strict with renewal orders so when placing orders for The Economist you may have to answer a few questions. Customer's prior order is not through us so The Economist will not be able to merge duplicate accounts. The only way the renewal order can process through us is if it processes close to the customer's exp date.
Initial Complaint
Date:04/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased 2 magazine subscriptions __closer and women's world with total cost $584.74 (money came out of my account o January 16) for a friend to be delivered to her address. Received a phone call about 3 weeks later to confirm because it was not coming to my address was told delivery would start in about 6 weeks. Still haven't received anything. Tried emailing but it said invalid account. Never received any account # or receipt but these #s were on bank statements *********** and *******. Just want my money backBusiness Response
Date: 04/08/2025
We don't show the customer ever contacted us about delivery problems, We also show the Estimated Delivery is: Between 03/12/2025 and 04/09/2025 which hasn't passed yet but is soon. As requested we have canceled and issued full refunds on Order Number: WJ7664474 and Order Number: LZ7438362.Customer Answer
Date: 04/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:04/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I subscribed for three years of the New Yorker and my account only shows two years. I have complained to the company without any resolutionBusiness Response
Date: 04/04/2025
We show a 3 year term order was placed on 01/01/25, Order Number: AR9926887. Multi year terms are submitted in pieces to avoid rejection. The Order Confirmation states it may take 90 days for the full term to if your mailing labels do not reflect the term of your purchase within 90 days to let us know. The full 90 days has just recently passed. I also see we sent the customer an email on 2/19/25 about this. We also see the customer wrote in again on 4/03/25. We will reach out to the publisher's processing center to find out when the final year will reflect. Or we can cancel the order if the customer wants.
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