Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving issues of SOUTHERN LIVING which I did not order, The "customer service" number on the mailing label is ************. The name of the person on the mailing label, "that *******.'s being sent to at my address" is *****************************. I do not know this person, she has never lived at my address which is ************************************************, ***** ************ is sent by Discountmags.com -- PO box546, ******, ** 60439-0546, I contacted them with no results. Most likely ***************************** will receive a bill on this or I will. Look to be that my address is being used to scam another person -- or I may be the one being scammed

• Initial Complaint

  Date:03/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order number is QU3899388. On 06/03/2022 I paid $89.95 to Discount Mags for a year print subscription of the Economist. The last issue I received was the February 4th issue. I have not received an issue since despite many phone calls and emails to them. I did not change my address and have had no trouble with receiving other mail. The subscription started deliveries in August and so the subscription still has many months remaining on its term. Have heard absolutely nothing back from Discount Mags. I understand skipping an issue here and there as happened with them in the fall of 2022 but this is something else--nearly two months with no deliveries.

  

  Business Response

  Date: 04/05/2023

  The publisher's processing center did take a little time to get back to ** but they did state that the account is Active. And they show no problems on their end. They said account number ***********, *********, New, is Active for: ***********************, email on file: *********************** address listed: *************************************************************************************************************************, **********, Term dates: 6/11/2022-6/11/2023. We did send customer an email on 4/04/23 letting them know per the publisher the account is active and they show no delivery problems on their end. They are suggesting the customer checks with their local post office. Per the publisher the customer also has access to Digital so they are able to view any missed issues Digitally. We understand the customer's frustration and we don't know why issues aren't being delivered since account is active so we have processed a refund of $22. We also asked the customer to let us know if they continue to have delivery issues since no known problem was found with subscription. 

• Initial Complaint

  Date:03/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Discount Mags in March and received an email stating that i should be receiving my order within one month. Than i receive another email with **** delivery. This website only has an email contact. I sent several emails to request to cancel since the the magazine will not arrive onetime. No response yet. I am requesting to cancel order and requesting for a refund since there isn't an ***************** day.

  

  Business Response

  Date: 03/22/2023

  Customer sent in email on March 20th, 2023 asking to cancel since they felt the estimated delivery was too long.  The typical delivery time frame is between **** weeks. That is the current industry standard. The reason it takes **** weeks is because all the publishers print the mailing labels ahead of time. They will typically print 1-2 months ahead.

   

  As per customer's request this order was canceled and fully refunded on 3/22/23.

• Initial Complaint

  Date:02/03/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 19326561
  
  I am rejecting this response because:

  They sold the product as being locked into the current price and said that I/we would never have to worry about paying a higher price.

  Those are pretty solid terms. I can cancel but, if I don't, then I am locked into the price I had currently agreed to.

  How many thousands of people are going to have their email "notice" go straight to their spam folder and never realize that

  Their solution which they have sent to you  is to just repeat the new boilerplate where they UNLOCKED the LOCKED PRICE and now will be charging a much higher price and auto payments out of the credit card on file.

  Now it is up to the customer to NOT miss that email notice and go and cancel the subscription. Lots of people will never realize that Discountmags has pulled a fast one on them. Lots won't even remember that they were "Locked" into a low price but they are paying more that they agreed to pay.

  This is a scam. Somebody ought to *** this company.

  When they realized they couldn't stand behind their "locked" price, they should have sent a letter notifying customers and saying that they will not be auto renewing their subscriptions but, if they wanted, they could go online and agree to the NEW TERMS.
  

   

  "As an additional benefit, you will be enrolled in our DiscountLock service, which will automatically renew your subscription at the same price so you never miss an is*** or worry about paying a higher *********** notify you before your subscription renews, and you can cancel at any time."

   

   

  
  
  Sincerely,
  
  ***************************

  the time of purchase, but rest assured youll get the best deal we have on the website at the time of renewal with a minimum of 10% off the list price. "I think this would better be named "*********". You are locked into auto renewal at a given price until DiscountMags decides they need to make more money and then the lock magically disappears.I only know this because I read their email. I wonder how many other customers don't read that email and think they were "Locked" into their last price. They are going to be very surprised to see a much higher renewal price on their credit card.I have a good mind to contact my state Attorney General about this scam.

  

  Business Response

  Date: 02/09/2023

  We appreciate your feedback and welcome it as we feel its important to hear how our customers feel about our services and products. Our mission is to always provide the best possible price, deals and customer service. In an effort to continue to do so, we did have to make some changes to our DiscountLock feature due to uncertainty in the industry and raising paper prices.
  

  We will still strive to deliver you the prices and titles you have come to love. We just are unable to guarantee the price but we can promise you that you will be locking in the best deal that we can offer on your renewal with a minimum of 10% off the list price. 

  We do see an order for TV Guide, Order Number: KV4324229, for a one year term placed on 3/17/22. This order is on auto renewal however if you do not want the auto renewal we can definitely remove it for you. We want to do what is best for you. 

  As always, well email you before your subscription renews with the upcoming renewal price and a chance to cancel DiscountLock. If you wish to remove your DiscountLock now, you may do so by logging into your account and clicking Disable DiscountLock. 
  

  We appreciate your business and value you as a customer. Our mission and core values have not changed and we will do our very best to ensure you are still able to enjoy your favorite content at a discounted price. 
  

  
  

  

  Business Response

  Date: 02/17/2023

  Again we appreciate your feedback and welcome it as we feel its important to hear how our customers feel about our services and products. Our mission is to always provide the best possible price, deals and customer service. In an effort to continue to do so, we did have to make some changes to our DiscountLock service in response to fundamental shifts in the industry due to increases in paper costs and decreases in magazine advertising revenue.
  
  
  We will still strive to deliver you the prices and titles you have come to love. We just are unable to guarantee the price but we can promise you that you will be locking in the best deal that we can offer on your renewal with a minimum of 10% off the list price. 
  

  We do see an order for TV Guide, Order Number: KV4324229, for a one year term placed on 3/17/22. This order is on auto renewal however if you do not want the auto renewal we can definitely remove it for you. We want to do what is best for you. You will always be notified prior to your renewal processing so if you don't like the renewal price offered you can always cancel it.  
  

  Well email you before your subscription renews with the upcoming renewal price and a chance to cancel DiscountLock. If you wish to remove your DiscountLock now, you may do so by logging into your account and clicking Disable DiscountLock. 
  
  We appreciate your business and value you as a customer. Our mission and core values have not changed and we will do our very best to ensure you are still able to enjoy your favorite content at a discounted price. 

  Customer Answer

  Date: 02/20/2023

   
  Complaint: 19326561
  
  I am rejecting this response because:
  
  

  A couple of weeks ago, I thought that I had cancelled the auto renew on this magazine. It is now there is only a RENEW button and no CANCEL button and I do NOT WANT TO RENEW. There is no other option.  I wouldn't expect any less from these people. Right now, there is no way to not renew it. No options for that. These people are very slippery crooks. Just to see how much a new subscription would be after they LOCKED me in to a $15.95 guaranteed LOCK. The price is NOW $54.95 per year. These people are crooks and I want you to take this as far as you can which seems to be that your are IMPOTENT.

  I repeat myself: They offered to LOCK people into the current price of $15.95 if they would allow automatic renewals.Then they **** the price up exponentially to $54.95 a year and will be auto renewing at those exorbitant prices. This is a SCAM. Do something. Look at the renewal price: it is still saying $15.95 but they will renew it for $54.95 unless people tell them to not renew.
  

  Now, it seems my problem is becoming a BBB problem. Are you going to let them get away with this? I pay YOU people almost $500 a year to be able to put your BBB on my website. Are you just as useless as DiscountMag? My BBB renewal is coming up soon. Do something or I will be cancelling my BBB subscription and I will leave a lengthy explanation on my website of why I did it. I know that that does not scare you any more than my threatening DiscountRags. But, you know what? I am going to have $500 to spend on other things because you people seem to be pretty helpless.

  So, are you contacting the ** state Attorney General about this or do I have to?
  

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Problem resolved. Thank you for your assistance in this matter.

  ************************;

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 01/17/2023

  Customer placed order on 8/08/22, *********, for a 2 year subscription that consists of 6 issues per year so a total of 12 total. This title is published bi-monthly. The Estimated Delivery was: Between 10/03/2022 and 10/31/2022. Customer did not contact us about missed issues till 12/23/22. We responded to customer on 12/23/22 telling them we were contacting the publisher. We then sent a follow up message on 1/03/23. Then on 01/05/23 the publisher's processing center got back to us stating: They have been extended for missed issues. There was an issue with the address being a bad address. The next issue that should arrive is March/April 2023. We sent customer an email on 01/05/23 letting them know this information. On 01/15/23 customer writes back in. Customer states he has not received a response, however we had sent 3 emails at this point. Sometimes they end up in Junk or Spam so it's a good idea to check there for any missed emails. We responded back to the customer on 1/17/23 asking if they did not receive the response we sent about publisher extending the subscription cause of bad address. In the email customer sent on 1/15/23 they requested a refund. We have completely refunded this order as per the customer's request. 

• Initial Complaint

  Date:01/11/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 18720850
  
  I am rejecting this response because:

  1. We still have not received an issue as stated no later than 1/15/23.

  2. Also the excuse give to me was "there is a world wide shortage of paper"

  3. This is 4 months since the order was taken.  

  I would preferr to cancel the order and receive a refund. 

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 01/17/2023

  We show 2 orders placed. On 9/12/22 order placed for World War II magazine, Order Number: HL2922938, for a 1 year subscription which consists of 4 issues per year. It is published Winter, Spring, Summer and Fall. The estimated delivery on this title was between 11/07/2022 and 12/05/2022. We did send a status request to publisher when customer called in on 11/22/22 and they stated  Order is on file. Customer should receive the first issue no later than 1/15/23. Account# ********** Start Issue: Spring/23 Expire Issue: Winter/23 and Customer ID# **********. 

  Other order on 9/12/22 as well and for Military Heritage magazine, Order Number: QH6444676, for a 1 year subscription which consists of 4 issues per year.  It is published Winter, Spring, Summer and Fall. The estimated delivery on this title was between 11/07/2022 and 12/05/2022. We did send a status request when customer called in on 11/22/22 and per the publisher the subscription will be starting with the Spring 2023 issue. This issue will arrive in March 2023.

  These 2 titles are only published 4 times a year so they don't print as often as say a 1 year with 12 issues per year. 

   

  

  Business Response

  Date: 01/20/2023

  As per customer's request both orders have been canceled and fully refunded. 

  Customer Answer

  Date: 01/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received notification from my credit card that charge has been made by discountmags.com. Amount is $15.93 and date is 12/25/2022. This charge was not authorized. I have received charges from this entity before and have worked to get the charges reversed. This company is a SCAM and these con artists need to be put out of business.

  

  Business Response

  Date: 12/29/2022

  We show there was a renewal order on 12/25/22 for ***********************, UH8388727. Her original order was placed on auto renewal for Dwell and House Beautiful. We sent 2 emails on 12/18/22 to ************** letting them know these renewals were processing soon and also gave you the option to cancel them. We show customer canceled the order on 12/26/22 and a full refund was issued back to **** card.

• Initial Complaint

  Date:11/30/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 18487054
  
  I am rejecting this response because:the original order was not placed on 11/30/22 as they stated. It was placed on 11/30/21 and the auto renewal was 11/30/22. Please help cancel this order completely. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 12/08/2022

  The reason the customer is having difficulty removing the auto renewal is because there is no auto renewal on the order. Order was placed on 11/30/22 for **************** for ******************* and it is not on auto renewal so it will not renew now or anytime in the future.

  

  Business Response

  Date: 12/09/2022

  Yes, customer is correct, there was a typo with the year. To recap:

   

  Order was placed on 11/30/21, Order Number: WE4883334, for 1 year subscription to **************** that consists of 10 issues per year. and going to *******************. We show when order was placed auto renewal was not enabled. Since there was no auto renewal on order we did not renew in 2022. There is nothing to cancel because this subscription is expiring or has expired. It's over a year old so when it expires which is any day now it will not renew and customer will not be charged anything and subscription will stop since it expired. We can't cancel an expired subscription. We can only cancel an active subscription. We assume customer would like the full term of her purchase from 2021, they just don't want it for another year and that is what will happen. 

  Customer Answer

  Date: 12/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered *************** at the end of last year to receive a paper issue every week. I have it for my business for my clients to read while they wait. I received it in the mail every week until last spring when I was notified that I wouldn't be getting it in paper copy for months but can read it online. I wrote several letters telling them I need it on paper and I don't want it online. I only got 2 replies saying they were looking into the problem but nothing ever happens. You can't even find a phone number to call them. I also said I wanted to have my subscription extended for all the months that I didn't receive a copy. I hear nothing. I know several other people who get it in the mail every week without a problem. They are ripping me off.

  

  Business Response

  Date: 11/30/2022

  We show customer reached out to us on 9/03/22 letting us know she was made aware her People subscription was switched to Digital. Yes, some subscriptions have been switched to Digital, the publisher has stated the reason is a temporary global paper shortage as the cause. They are struggling with increased paper prices and low supply. Per the publisher, We anticipate these subscribers resuming their print subscriptions within the next few months as supply chain issues improve. People is an iconic brand that continues to thrive in print and benefit from the investments weve made this year.
  
  Your subscription will just be frozen till they can get print mailed again. Once it resumes it will pick up where it left off. We then sent a status request to the publisher asking for it to be switched back to Print.

  We responded to customer on 10/13/22 at ************** with an update from the publisher's processing center, the subscription will resume with the December 19 2022 issue. 

  We also show customer contacted us in October 2022 about US Weekly going Digital as well and again we sent status request asking for it to be switched back to Print, per the publisher the subscription resumed with the September 12, 2022 issue. 

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that apparently I did order this magazine. I searched that confirmation number in my email and on Jan 21, 2022 I see the confirmation. I have no recollection of placing this order. I never received a single issue. Can that be resolved here? Id accept either a refund or a complimentary one-year subscription. Please advise.  
  
  Sincerely,
  
  M.a. **********

  

  Business Response

  Date: 11/05/2022

  We are sorry if customer was caught off guard with their renewal order. We do show the original order for Hot Rod was placed on 01/21/22, Order Number: KW3934397, for 1 year subscription to Hot Rod. We show the delivery address as: ********** ************************, ****************************************************************************************************************************************, ************. Payment used was Apple **** **** ending in x1401. This order had auto renewal on it so it renewed on 10/30/22, Order Number: KK2323362. The renewal order was canceled and refunded. This title will no longer renew in the future.