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Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Groupon, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Groupon, Inc.

      600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

    • Groupon, Inc.

      600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

    • Groupon, Inc.

      600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

    • Groupon, Inc.

      Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

    • Ideel

      620 8th Ave 45th Floor New York, NY 10018-1741

    Customer Review Ratings

    1.04

    Average of 582 Customer Reviews

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    Review Details

    • Natasha A

      Date: 08/07/2023

      Used to be great, not they are the worst. Terrible customer service. Purchased a gift card with no expiration date, went to use it and it didn't work. Asked for a refund and they said it couldn't be refunded because I didn't request it within 3 days from purchase. 3 days. Ridiculous. ZERO stars.

    • David K

      Date: 08/06/2023

      ordered and they just shut it down no reason for it on saw

    • Kami M

      Date: 08/03/2023

      I purchased tickets in May VIA GROUPON to The Offspring, Sum 41, and Simple Plan. We were meeting up with other friends who also bought tickets via Groupon. I pulled up my Groupon and my 4 tickets all stated "refunded." I checked my email and no such notification from Groupon was sent letting me know of this cancellation. I can't call Groupon (no working customer service number) so I try their live chat. They said the merchant cancelled my tickets. I call USANA. They say Groupon cancelled my tickets because they over sold. If it was an inventory issue why wouldn't they cancel tickets for the more recent purchases rather than tickets purchased months ago? I asked Groupon to talk to a manager and they have stopped responding. I opened a second live chat ticket with Groupon. A live person comes within 5 minutes. I re-explained the issue. Asked for merchant contact information and asked for a groupon phone number. They never responded. So 2 live chats in and they won't talk to me. So this is Groupon's fault and they refuse to take responsibility. Terrible customer service, would not help me nor transfer me to someone who could, cancelled my tickets purchased in May, but did not cancel tickets of more recent ticket purchases (my friend purchased mid-July and gets hers), did not contact me about cancelling my tickets, would not take responsibility, and then straight up stopped responding to me and it's been over 1 hour. Oh also, when I asked for the merchant they said to contact " The Offspring with Sum 41 and Simple Plan: Let ************* Roll Tour" LOL!!! Okay....let's just go ahead and call The Offspring lol!

    • Mark C

      Date: 08/03/2023

      5 stars 5 years ago, zero if allowed *************** deals are always inferior products that didn't sell on the open market, restaurant deals are often credits back. Refunds for Groupons on companies that closed were promised, but are difficult to obtain. Avoid this site.

    • Gee H

      Date: 08/03/2023

      Wish I could leave no stars. They are pocketing people's money now. This company needs to be shut down. Their policy does not have a time frame for exchanging a voucher for groupon bucks, but yet they are refusing to allow people to trade in vouchers referring to a return policy that is completely different than their trade in policy. They have also taken down the trade in button so people are unable to trade in the vouchers themselves. They no longer have a contact phone to contact anyone either, and if you wish to speak to a supervisor or manager, they claim they escalate the situation then you don't hear from anyone acknowledging they are even a manager. Then you have to request a live chat only for reps to tell you wait for a manager who never responds as one then they end the live chat. Horrible service, horrible company, and they need to be shut down because now they are simply taking advantage and running off with people's money.

    • Steve A

      Date: 08/03/2023

      AVOID Groupon! They take your money but the deal doesn't send out!I bought a deal as a guest (not logged in as an account). I never received the deal to activate it. When I tried to create an account to check the status, it says that it couldn't be created, so I contact support. All they said was that I violated terms and services and I couldn't create an account never stating what exactly I did wrong.

    • Andrea R

      Date: 08/03/2023

      I purchased 4 tickets for great wolf lodge thinking that Groupon has actual updates on availability on reservations. Once I purchased, the receipt stated that we need to confirm ***** hours prior with Great Wolf Lodge. I called Great wolf, they had no availability for the day I purchased on groupon. Groupon is a scam, they do not want to provide a refund so I had to file a dispute.

    • Sarah S

      Date: 08/03/2023

      They don't even deserve 1 star. What a mess! This company works and lives on stealing your money. They always finds some exclusions to not honour your coupon, cancel your Groupon, pay you back, etc. You can not call them. You can only chat with them and 9 out of 10 it's someone based in a call centre in ***** that helps you with poor understanding of the English language. Avoid at all costs!

    • QJ H

      Date: 08/02/2023

      Horrible experience. Bought a package and tried to use my Groupon bucks and the order indeed shows 0 before the submission because of the Groupon bucks. However after the order was submitted, it went against my credit card. Have been trying to reach out to customer support, but no help was offered. Worst company ever. Basically, they have 0 support and how can such a company exist?

    • Rodney T

      Date: 08/02/2023

      Bought a Groupon for carpet cleaning. The company never answered or returned any of my calls after I left two voicemails. I contacted Groupon customer service three times, and they have failed to resolve this matter along with issuing a refund within 30 days.

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