Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Reviews

This profile includes reviews for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Groupon, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.04

    Average of 589 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Natalie j

      Date: 11/17/2025

      Tried to use my Groupon in ****** for a tour purchased but due to my health. the merchant was unable to let me go through with this tour. Came home after vacation, tried to contact Groupon but no phone number, no live agent to chat with, no way to send an email. The only way is through the ** chat bot which keeps repeating same thing. Sorry, no refunds. You can gift to someone. This is unacceptable.

    • George S

      Date: 11/11/2025

      Groupon is selling you vouchers for business that are out of business.. in which you cant use since its close and the worse part is that Groupon aint giving your money back .. completely stealing customers money !!!! Please help !

    • Wolmi G

      Date: 11/11/2025

      On September 19, 2025, I purchased 4 units of ***** for $360.00 (discounted from $400). I scheduled the service and brought the voucher to her office, the skincare owner said she needed bar code and refused for validating the purchase. I would like a refund. But the phone numbers listed in the BBB or any other places are wrong numbers.

    • Jocelyn D

      Date: 11/10/2025

      Being a groupon user since 2014, I was excited when My partner bought me a massage for my birthday. When I tried to book, the phone number was out of service and the merchant could not be contacted through the groupon website. It turns out my birthday gift this year was a complete scam, and it has resulted in only labour for me trying to get in contact with someone who will acknowledge the situation and provide a refund. After three weeks I am giving up and going through my bank. The only option on the Groupon website for contact: the ai chat and there is a message repeated often that escalation is not possible. The chat said that nothing could be done. And there is no phone number or email address to use. Through this chat, I recieved two different emails from a no-reply address. The first indicating my problem was solved and asking me to leave a review. The second was an email indicating is WAS possible for someone to phone me, but I would have to reply to the email with my phone number (already provided to ai chat several times). There was no way to reply to the email. Through Instagram I was able to talk to.. a smarter chat bot? They decided that refunding me groupon bucks was enough and told me they had a no refund policy. The Instagram staff/ robot eventually began to ignore me, except for deleting any comment I left on a post, and then TAGGING ME IN THEIR NEXT POST ADVERTISING A SPA EXPERIENCE. When I posted a tik tok video complaining about it they said nothing but did have the time to add to their favourites. I am so disappointed. Never again.

    • Keshi D

      Date: 11/10/2025

      Ive had a horrible experience with the Groupon and their 2 merchants Top Local Maids & also Hiremycleaner. After spending about $100 for a 3 hour cleaning with either of the two, through Groupon, I have been unsuccessful in having a cleaning scheduled. The two cleaning companies have voicemails, but never return the calls. Groupon does not even have a phone number for me to reach them and complain. *** also sent email messages to the merchants as well as Groupon, but have not received a response since several weeks!

    • Donna M

      Date: 11/01/2025

      Bought two **************** from Groupon. They don't work. Over two months and my issue has not been resolved. This is a scam. I consider this a lessopn to never buy from them again.... They don't have a customer service number for a reason......

    • Merry L

      Date: 10/31/2025

      Their customer service is horrible. I sent a gift Groupon through their gift form-it never was sent-by the time I realized the recipient did not get it, the Groupon expired. I asked for my money back since the issue was on their end and they said nothing they could do. They are rude to deal with.

    • monica z

      Date: 10/25/2025

      Did you know that if you go over 3 days of not using a Groupon for a service that there will be no refunds! My complaint has to do with having no human being to call or email about seeking a non-redeemed Groupon. Theres only a chat bot.I wish nothing but death to corporations who make it impossible to contact them. Never again will I use Groupon for ANYTHING.

    • Tony M

      Date: 10/20/2025

      Used Groupons promotion for ******. I was supposed to receive $100 off of my first purchase of $200 on ****** online order. It says I did, but I did not. It says I did the day after I used the promotion, when it specifically said I would not receive the promotion for 2weeks. I feel like this is fraud and should be investigated.

    • OLIVIA G

      Date: 10/16/2025

      ORDERED A GROUPON THAT DIDNT WORK HAVING ISSUES OBTAINING A REFUND

    Groupon, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.