Reviews

This profile includes reviews for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Groupon, Inc. has 8 locations, listed below.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

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  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

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  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

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  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

Review Details

• Review fromLori M

  Date: 07/24/2025

  1 star
  I just purchased on 723 2025 a coupon for an oil change of $69.99. I was never sent the certificate. I spent hours searching calling different numbers could not find the right emails. All I have is my purchase receipt. I am very, very ******. I wouldnt even give them a 1!

• Review fromMel S

  Date: 07/23/2025

  1 star
  I purchased a product that fraudulent. **************** would not accept responsibility for this and would not refund my money.

• Review fromAngie T

  Date: 07/23/2025

  3 stars
  DONT buy Groupons for *** theatres I lost over $50 none of my Groupons worked when I got to the theatre they all said redeemed!! And I hadn't even used them!

• Review fromCarol S

  Date: 07/21/2025

  1 star
  I purchased a groupon for a couples massage as a Fathers day gift for my husband. I went to schedule/use it shortly after purchasing only to be told by the *************** that they no longer had a contract with groupon and therefore would not accept the groupon. When contacting groupon, they would not refund my money - only wanting to credit me with more groupon bucks, which are apparently worthless. There was no way to contract them via phone, only email. Then, after googling how to file a complaint, I get connected with a scam company claiming to be able to negotiate my refund, but they wanna charge me $45 to sign up for their supposed 'tech' services!!!

• Review fromMike L

  Date: 07/18/2025

  1 star
  Brought a groupon for a windshield chip repair. Called the company and got the soonest appointment which was a week later. Got to the appointment and they couldnt fix the chip in my windshield. Went to get a refund a groupon information me i only had 2 days to request a refund. I did know i needed a refund until after the appointment that was 5 days after there refund policy ended. Horrible, Horrible just Horrible.

• Review fromPatricia W

  Date: 07/15/2025

  1 star
  I was charged for a tour that Groupon said was not an option. I submitted a different time slot that was accepted. When I checked my voucher, I was charged for both! I contacted Groupon via "chat" because there is no phone number and all I got was " sorry, we cannot refund you per our policy". It did not matter that it was not my fault, " because sometimes there is a glitch and then it processes you initial purchase". I would accept Groupon Bucks but this tour was over $300 and after this experience, I will not use Groupon again. I disputed the charge with my financial institution and they are taking care of it.

• Review fromNoel T

  Date: 07/11/2025

  1 star
  This company has found a way to circumvent good business practices. They will sell you vouchers for an event and instruct you to use the voucher on a third-party site to redeem and book the event. Once you do that you have used the voucher and your business with Groupon is over. The problem with that is the businesses they have contracted with dont always fulfill their end of the bargain. For example, I purchased two tickets through Groupon, and I was told to redeem for a paint night event through a third-party which I booked through them. This particular vendor did not fulfill their deal. The event was canceled, and I was not able to contact them because the merchant did not have a telephone number that was active and they dont respond to emails. When I contacted Groupon, they said that their end of the deal was fulfilled meaning they provided me with the vouchers and they will not refund my money so I was out $52 for something that I never got and they would not do anything to assist me or work with the business that they contracted with to try to get me my money return, credit on account or assist with rebooking another event. I was a just out of money. The worst part is when I contacted my credit card company to dispute the charge because I did not get what I paid for. They said that they get complaints all the time about Groupon and they cant win the dispute because technically Groupon provided the vouchers and that was the product. Its a bad business practice and completely unethical. You pay for things you dont receive. Its money down the drain and Groupon does not care or do anything to facilitate with the third-party in which they have contracted with. The consumers have no recourse. Groupon is stealing for the customer and our hands out bound. Do people have money to retain an attorney to go after $52? Most likely not. Therefore, Groupon keeps getting away with these kind of business practices. Something needs to be done.

• Review fromfaith w

  Date: 07/11/2025

  1 star
  **************** left chat window open so I am unable to contact again, even a week later. Sent 15 emails with no response, no resolution. Groupon code does not work at merchant website. They have no way to contact outside of live chat which is frozen to me, and email which they don't respond to. A truly insane scam. I have been stuck at a dead end with no response from groupon about failed code. Ruined birthday gift now refuse to respond regarding refund.

• Review fromAdam M

  Date: 07/10/2025

  1 star
  Do not ever buy a Groupon. I bought one and the vendor flat out refused to honor. I tried contacting Groupon and they also ignored me. Dont throw away your money. ******.

• Review fromRuth S

  Date: 07/09/2025

  1 star
  Absolutely terrible experience. I purchased a Groupon voucher for a massage as a gift for my husband, and from start to finish, we were met with confusion, miscommunication, and zero accountability.First, we received confirmation emails stating the appointment was scheduled for 8:00 PM on July 8, 2025, and nowhere in the email trail was there mention of an 11:00 AM appointment. We showed up on time, only to find that the business was not even at the location listed, the door was locked, the suite was empty, and there was no signage or indication that this business even operated there.Despite providing multiple screenshots of confirmation emails and proving that no morning appointment was scheduled or communicated to us, and Groupon ignored the facts. Instead, they relied on the merchants false claim that we missed an 11 AM appointment, one we never agreed to or were informed of.We were essentially accused of missing an appointment we never had, and now denied a refund for a service that was never rendered at a location that doesn't appear to exist. I asked for a working phone number for the merchant and was given links that went nowhere.This is a clear case of negligence and poor business ethics. Im extremely disappointed in how Groupon failed to advocate for the customer. We were sold a service that wasnt fulfilled.