Reviews

This profile includes reviews for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Groupon, Inc. has 8 locations, listed below.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

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  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

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  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

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  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

Review Details

• Review fromPatricia W

  Date: 07/15/2025

  1 star
  I was charged for a tour that Groupon said was not an option. I submitted a different time slot that was accepted. When I checked my voucher, I was charged for both! I contacted Groupon via "chat" because there is no phone number and all I got was " sorry, we cannot refund you per our policy". It did not matter that it was not my fault, " because sometimes there is a glitch and then it processes you initial purchase". I would accept Groupon Bucks but this tour was over $300 and after this experience, I will not use Groupon again. I disputed the charge with my financial institution and they are taking care of it.

• Review fromNoel T

  Date: 07/11/2025

  1 star
  This company has found a way to circumvent good business practices. They will sell you vouchers for an event and instruct you to use the voucher on a third-party site to redeem and book the event. Once you do that you have used the voucher and your business with Groupon is over. The problem with that is the businesses they have contracted with dont always fulfill their end of the bargain. For example, I purchased two tickets through Groupon, and I was told to redeem for a paint night event through a third-party which I booked through them. This particular vendor did not fulfill their deal. The event was canceled, and I was not able to contact them because the merchant did not have a telephone number that was active and they dont respond to emails. When I contacted Groupon, they said that their end of the deal was fulfilled meaning they provided me with the vouchers and they will not refund my money so I was out $52 for something that I never got and they would not do anything to assist me or work with the business that they contracted with to try to get me my money return, credit on account or assist with rebooking another event. I was a just out of money. The worst part is when I contacted my credit card company to dispute the charge because I did not get what I paid for. They said that they get complaints all the time about Groupon and they cant win the dispute because technically Groupon provided the vouchers and that was the product. Its a bad business practice and completely unethical. You pay for things you dont receive. Its money down the drain and Groupon does not care or do anything to facilitate with the third-party in which they have contracted with. The consumers have no recourse. Groupon is stealing for the customer and our hands out bound. Do people have money to retain an attorney to go after $52? Most likely not. Therefore, Groupon keeps getting away with these kind of business practices. Something needs to be done.

• Review fromfaith w

  Date: 07/11/2025

  1 star
  **************** left chat window open so I am unable to contact again, even a week later. Sent 15 emails with no response, no resolution. Groupon code does not work at merchant website. They have no way to contact outside of live chat which is frozen to me, and email which they don't respond to. A truly insane scam. I have been stuck at a dead end with no response from groupon about failed code. Ruined birthday gift now refuse to respond regarding refund.

• Review fromAdam M

  Date: 07/10/2025

  1 star
  Do not ever buy a Groupon. I bought one and the vendor flat out refused to honor. I tried contacting Groupon and they also ignored me. Dont throw away your money. ******.

• Review fromRuth S

  Date: 07/09/2025

  1 star
  Absolutely terrible experience. I purchased a Groupon voucher for a massage as a gift for my husband, and from start to finish, we were met with confusion, miscommunication, and zero accountability.First, we received confirmation emails stating the appointment was scheduled for 8:00 PM on July 8, 2025, and nowhere in the email trail was there mention of an 11:00 AM appointment. We showed up on time, only to find that the business was not even at the location listed, the door was locked, the suite was empty, and there was no signage or indication that this business even operated there.Despite providing multiple screenshots of confirmation emails and proving that no morning appointment was scheduled or communicated to us, and Groupon ignored the facts. Instead, they relied on the merchants false claim that we missed an 11 AM appointment, one we never agreed to or were informed of.We were essentially accused of missing an appointment we never had, and now denied a refund for a service that was never rendered at a location that doesn't appear to exist. I asked for a working phone number for the merchant and was given links that went nowhere.This is a clear case of negligence and poor business ethics. Im extremely disappointed in how Groupon failed to advocate for the customer. We were sold a service that wasnt fulfilled.

• Review fromAshley T

  Date: 07/07/2025

  1 star
  I have placed the item for a price of 130 something which is in my cart.After I finished my payment and I got the e-mail of the price is over 150USD.And I try to contact the customer service and there is only option that I can choose to cancel the order.Then they cannot honor the price even I have all proofs with screenshots.They suggested me to use the new promotion rate to purchase it and I mention I do see a promotion code and the price is over 140 already.After the conversation, the new price of 140 is gone. They know what you planed to use and they only put the highest price there for you.Also, they cancel my another order and I start to notice that Groupon does mention they have rights to cancel the promotion even which is still valid.They do not have the phone call service and the online customer can't help with you and then there is only e-mail complaint option for ****** is said to be replied within 24 hours...But till 7:30PM, I got no response yet. And you can only wait for their reply. so that means within 24 hours' reply is also impossible for them to make ***** aware about the price you purchased is not what you will be charged for.And there is only 3 days' refund window.When I said, I am going to file a complaint on the BBB, it seems they do not ********, I understand why. The reviewing ranking is so low.

• Review fromAmber C

  Date: 07/07/2025

  1 star
  I used to love Groupon, but ran into problems recently. Unfortunately Groupon no longer has customer support. I am talking to a bot to try and get a refund, but it doesn't understand my request. There isn't a phone number, email, or alternative way to get assistance, which is very concerning given how many Groupons are sold across the nation. I simply cannot trust Groupon as a business any longer.

• Review fromDan L

  Date: 07/04/2025

  1 star
  they protect obvious scam artists. Red flags all over a supplier yet do not take down the fraudlent account

• Review fromSarah M

  Date: 06/26/2025

  1 star
  I purchased a Groupon for the state of Colorado and it turns out the Groupon is for a completely different state! They will. It give me my refund nor a credit for their error of false advertising. Highly disappointed they stole from me/robbed me and have no accountability for this. They also say I purchased it from a completely different state as well when I live in Colorado, how is that even possible. Will recommend to not buy from here as they lie and steal.

• Review fromMichelle e

  Date: 06/26/2025

  1 star
  sold me a 10yr old laptop. It no longer receives any updates. i bought it a yr ago. chrome only gives free updates for 10yrs. After that they tell you to recyle your lap top. I can not even buy extra if i wanted to. my mails have stopped, back ups and any type of use. I lost the charging cord. After finding it 6 months later i log in to find a message ( you have received your last chrome update you device is no longer supported) I want a new laptop or my money back.