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Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Reviews

This profile includes reviews for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Groupon, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Groupon, Inc.

      600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

    • Groupon, Inc.

      Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

    • Ideel

      620 8th Ave 45th Floor New York, NY 10018-1741

    • Groupon, Inc.

      600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

    • Groupon, Inc.

      600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

    Customer Review Ratings

    1.05

    Average of 577 Customer Reviews

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    Review Details

    • Sheria B

      Date: 06/10/2025

      SCAM!!!! I used to really love groupon used to be my to but never again. I am out due to $250 due to this ************* I purchases tickets specifically for the sky deck tour and they false advertise for the 360 tour in another location. Not only was I embarrassed by that bringing family in they also don't allow you to edit time nor communicate with mention in the case of life happening which can ne out of our control. I HATE them not will I ever purchase from them again. BBB Please fight to get this company shut down!!!

    • SHARON P

      Date: 06/07/2025

      I purchased massage service from Groupon, apparently the merchant was a scammer as they told me they cant perform their services after I scheduled an appointment. And when I reached out to Groupon they said they can't help with a refund as the merchant has redeemed the voucher from their side. So there is no way you can prove whether you received the service or not as Groupon and merchant are protected and you and your payment is NOT.Conclusion Groupon is interested in working with. ******** and will not protect the customer.

    • Shirley B

      Date: 06/06/2025

      Overall experience with Groupon was very negative. I purchased a helicopter tour which necessitated cancellation due to weather - a situation beyond my control. Groupon refused to provide me with a refund, said I needed to do this within 3 days of purchasehow would I know if there was an unforeseen event such as bad weather then??? They insisted they provided me with a refund in the form of Groupon bucks. I could not use the bucks to rebook a helicopter tour because they said I had to book same type of flight, & no seats were left on those tours. I tried requested a monetary refund through Resolver( a company that helps with mediation). Groupon NEVER responded or acknowledged the complaint I filed through Resolver. So VERY frustrating, as I had no control over the situation. Will never use such a shady company for purchases again!!!

    • Lakeshia W

      Date: 06/03/2025

      I need a refund. From the date I purchased an item, my bank immediately notified me of possible fraud. From then, I have reached out to Groupon several times via email. No response. I have requested a refund even though I have not received the item yet. No response. They have no contact number. How is it that they do not respond to their customers. The customer support says that someone will contact within the next 24 hours and nothing.

    • Shelia B

      Date: 05/30/2025

      Groupon is a total ripoff I purchased a **** Membership though them and the redemption code did not work couldnt get a hold of no one. I never seen no company that does not have a customer service phone number. How are your business so now you got a dispute with my bank I called *** to see if my account went through and they told me that I dont have a membership with them, but I paid Groupon my money bad business wont do this again ever in life.

    • Gina J

      Date: 05/30/2025

      Be careful purchasing items from Groupon, as they don't confirm whether or not they are legitimate businesses and don't refund them once you've notified them of scams. Buyer beware!

    • Maria R

      Date: 05/29/2025

      Can't reach them for anything! They kept my money after I cancelled a purchase within 24 hours

    • Katie D

      Date: 05/27/2025

      I ordered a book from Groupon thinking it was a physical book as indicated by the advertisement. However, after ordering, I received instructions stating I needed to contact the book publisher to get a copy. I emailed the book publisher and never got a response. I had to email again and was sent a PDF version. The advertisement never indicated that this was an electronic copy. I brought this up with the book publisher about the advertisement being misleading and did not get a response. The ironic thing is, the book is supposed to be about off-grid projects, so how are you supposed to access it if you don't have power to charge your phone/laptop? I contacted Groupon's customer service three times to let them know they had a misleading advertisement and to receive a refund, with no response.

    • elaine y

      Date: 05/22/2025

      GROUPON AND LIVING SOCIAL ARE MORE THAN SCAMM ... NEVER DEAL WITH THEM AGAIN IN MY LIFE. THEY ARE THE WORST.... NO CUSTOMER SERVICE PHONE OR CHAT.... NO REFUND .... EVEN MORE SCAMMED PHONE NUMBERS .... WHAT ELASE YOU NEED TO RUN AWAY FROM BUYING ANYTHING OF THEM

    • DAN S

      Date: 05/22/2025

      Their refund policy is atrocious. I tried calling the vendor, the company to try and reschedule and there was zero flexibility whatsoever with them. I called and called on vacation. The response was nothing of a resolution other than you will eat the cost.I attempted to have my credit card resolve this and this was also unsuccessful. I will never ever use them again and will gladly tell my friends and family about this so they don't run into the same scenario.

    Groupon, Inc. is NOT a BBB Accredited Business.

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