Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  05/2025 I purchased a Groupon for Windy City Skydiving for two tandem jumps. I was sent a confirmation email. However, it stated to not open the voucher until you are ready to redeem the Groupon. So, I waited until I was ready which was several months after purchase. The Groupon had not expired and after driving the two and a half hours to the location to redeem purchase, there was no way to redeem my voucher. It does not show my Groupon at all, yet I have the email confirming my purchase. I have attempted to reach someone at Groupon a dozen times and there has been no contact. I was not given an order tracking number and the credit card I used to purchase the Groupon is no longer active. So as of now I am out the $312.00. It is incredibly frustrating to not be able to contact someone directly through Groupon to figure out why my Groupon isn't showing up even though I have an email confirmation.

  Business Response

  Date: 10/01/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the frustration and inconvenience youve experienced, especially after traveling a significant distance to redeem your voucher.
  
  Upon reviewing the confirmation email you provided, I noticed that the order was sent to the email address ************************************ This is a private relay email generated when using the Sign in with Apple feature during checkout. If you have been checking a different email account, this may explain why the voucher is not appearing under your usual Groupon account.
  
  To access your purchase, I recommend the following steps:
  
  1. Open your Apple device settings.
  2. Go to Settings > [Your Name] > Password & Security > Apps Using Apple ID.
  3. Locate Groupon in the list.
  4. Check whether you chose to Hide My Email if so, this private relay email (gpwpgzw4d @************************) is what you need to log in with.
  5. Return to ************************** or the Groupon app and sign in using "Sign in with *****" to access the correct account.
  
  We understand how frustrating it can be when a voucher is not accessible, especially in time-sensitive situations. Regarding your comment about lack of support please know that our Customer Support Team is available 24/7 via chat and email, and were committed to resolving issues as quickly as possible. You can always reach us through this link: ******************************************.
  
  If you are unable to access the correct account, were happy to assist from our end. For security and privacy reasons, we kindly ask you to verify any three of the following details:
  
  - Bank Name
  - Name of a deal purchased in the last 12 months (excluding this purchase)
  - Exact Name on the Groupon account
  - Last 4 digits of the card used
  - Billing Address
  - Exact Amount Paid
  - If the purchase wasn't made via credit card: Specify the payment method used
  
  Once we receive this information, well be able to locate the order and assist you further.
  
  Thank you again for your patience and understanding. I look forward to resolving this matter for you.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:09/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Groupon regarding an unresolved issue with a merchant. On August 28, 2025, I had an appointment for a procedure covered by Groupon Order #**********. The voucher was for two CC of Restylane Lyft for my chin. Before my consultation, the merchant prematurely redeemed the voucher. The physician then advised that Restylane Lyft was not suitable and sold me Juvaderm separately, leaving the original Groupon service unfulfilled. The merchant refused a refund and insisted I use the voucher on another area, which I did not want.I contacted Groupon support multiple times, explained that the voucher had been redeemed without the service being rendered, and provided text messages where the merchant admitted the procedure was never performed. Despite assurances, no full resolution was offered. Instead, on September 25, 2025, Groupon proposed only a partial refund. This is unacceptable given my proof that the two CC of Restylane Lyft were not provided.This shows negligence by the merchant and Groupons failure to protect customers. When no service is provided, a full refund is owed. I have been left with a redeemed voucher, no service, and only an unfair partial refund offer despite clear evidence. If this matter is not resolved, I will escalate beyond the BBB.

  Business Response

  Date: 09/28/2025

  Hi Eshioma,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I sincerely apologize for the frustration and inconvenience this situation has caused. I completely understand how upsetting it must be to feel that the service you purchased was not fully delivered, despite your repeated attempts to resolve the matter.
  
  I want to assure you that we take issues like this very seriously. Our internal team thoroughly reviewed your case and reached out to the merchant regarding your refund request. The merchant has confirmed that 1cc of Restylane Lyft was provided, and based on this, they were unable to authorize a full refund for the remaining portion of the voucher.
  
  As a result, a partial refund of $339.79 has been issued to your original payment method to reflect the portion of the service that was not provided. While I understand this may not be the outcome you were hoping for, this partial refund represents the value of the unused portion of your voucher.
  
  I truly regret that this experience has been disappointing, and thank you for your patience and understanding throughout this process. If you have any other questions or need further assistance, feel free to ask!
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/02/2025

  I reject this response because the merchant has confirmed on numerous occasions that services were not rendered for the 2 cc of Restylane Lyft. Furthermore, the merchant texted me on Monday with new information regarding this situation, again confirming that I did not receive the 2 cc of Restylane Lyft, and is willing to provide me the full and complete refund. If this is not adequately resolved and I do not receive my full refund, I will dispute the charge with my bank and forward them all communication between Groupon and I, as well as between the merchant and I.

  Business Response

  Date: 10/06/2025

  Hi Eshioma,
  
  Thank you for taking the time to share your concerns with us. I truly understand how frustrating this situation must be for you, especially after multiple communications with the merchant regarding the Restylane Lyft treatment. Please know that your experience is important to us, and I sincerely apologize for any distress or inconvenience this situation has caused.
  
  I have carefully reviewed all the screenshots and communications you provided. Based on our records and correspondence with the merchant, we have not received any formal confirmation approving a full refund for the services in question. The voucher in question has been redeemed, and a portion of the treatment (1 cc) was provided. For this reason, the merchant has declined your request for a full refund.
  
  I completely empathize with your frustration, and I understand that this outcome may not be what you were hoping for. While we always strive to ensure our customers have a positive experience, we must also operate within the terms agreed upon with our merchant partners, which include the handling of partially redeemed services.
  
  That said, the merchant has confirmed that the remaining 1 cc of Restylane Lyft is still available for use and can be applied to any eligible treatment area of your choice. We encourage you to make use of this remaining portion, as it is part of the services included in your original voucher.
  
  We genuinely appreciate your patience and understanding as we work within these guidelines. I assure you that your concerns have been carefully reviewed, and we are committed to maintaining transparency and fairness in all interactions.
  
  If you have any further questions or concerns, please do not hesitate to reach out. Thank you again for your understanding and for giving us the opportunity to address your concerns.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a Groupon on September 5th, 2025 for a hotel stay at **************** for October 3-4, 2025. The terms state that you may cancel up to 9 days before the check in date. No where in their terms does it state that there is a time cut off of 4:00 pm on the 9th date for cancellation. I contacted customer service to cancel today and was told it was past cancellation, even though I was never informed there was a time cut off on the 9th day. Im seeking a full refund from Groupon.

  Business Response

  Date: 09/28/2025

  Hi ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I completely understand how plans can change unexpectedly, and Im truly sorry for the frustration youve experienced while trying to cancel your stay. Please accept my sincere apologies for any inconvenience caused.
  
  Ive carefully reviewed your reservation and the cancellation policy attached to your deal. The terms specify that cancellations must be made at least 9 days prior to check-in. As your check-in time is scheduled for October 3, 2025, at 4:00 PM, the cancellation deadline was September 24, 2025, at 4:00 PM.
  
  Unfortunately, once this window has passed, the booking becomes non-refundable and non-changeable. We strive to be transparent with our policies, and this information is detailed on the deal/ purchase page to help our customers make informed decisions.
  
  Regrettably, as the cancellation period has now passed, we are unable to modify or cancel the reservation at this point. I know this isnt the outcome you were hoping for, and I truly wish there was more I could do for you in this situation.
  
  I apologize for any inconvenience this may cause and appreciate your understanding. If you have any other questions or need further assistance, please don't hesitate to let me know.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  bought an item that was counterfeit reached out to grpupon got told to ask the scammer seller for the money back.... since when do scammers give refunds and since when does groupon just allow them to sell fakes

  Business Response

  Date: 09/28/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I am truly sorry to hear about your experience and the frustration it has caused. Please accept my sincere apologiesthis is certainly not the experience we want our customers to have, and I completely understand how upsetting it must be to feel that you received a counterfeit item.
  
  After carefully reviewing the information youve provided, it appears that the order in question is associated with a different Groupon account than the one you contacted us from. In order to move forward and ensure we can assist you securely, we kindly ask you to confirm a few details so we can verify your account in line with Data Protection regulations:
  
  - Your full name
  - The name of a deal you purchased in the last 12 months
  - The last 4 digits of the card used for the purchase
  - Your billing address
  - The exact amount paid
  - If the purchase wasnt made via credit card, please specify the payment method used (e.g., ******, Apple Pay, ****** Pay).
  
  Once we receive this information, I will be able to fully review your case and work quickly toward a resolution. Please rest assured that we take reports of counterfeit goods extremely seriously. We do not condone such practices, and your feedback will be escalated so that appropriate action is taken.
  
  Thank you for your patience and cooperation. Were committed to ensuring this is resolved for you as quickly as possible.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against: Groupon, Inc.Date of Transaction: April 18, 2018 Product/Service: Lone Star Parachute Center Two (2) Tandem Skydive Vouchers Total Amount Paid: $330 Complaint Details:On April 18, 2018, I purchased two Groupon vouchers ($165 each, total $330) for tandem skydives at **************************, with order numbers ***T979-T4TN-ZJX5-GTBL and 1000-091615-504361. The merchant has since permanently closed, making redemption *************** is how Groupon has mishandled the matter: For one voucher ($165), Groupon unilaterally issued a refund in Groupon Bucks (store credit) without my consent. I never agreed to accept store credit. For the second voucher ($165), no refund of any kind has been issued.I attempted to resolve this with Groupon, who initially offered Groupon Bucks and directed me to the closed merchant, which is not a viable solution. Groupons actions contradict their policy, which states that customers are entitled to a refund if a merchant permanently closes. Substituting store credit for a cash refund and failing to address the second voucher is unacceptable.Resolution Sought:I request a full refund of $330 to my current active bank account (since the original payment method from 2018 is no longer valid). Specifically:1. Replace the $165 Groupon Bucks with a proper cash refund.2. Issue the missing $165 cash refund for the second voucher.

  Business Response

  Date: 09/28/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience and frustration you have experienced with this matter, especially given the merchants permanent closure and the delay in resolving your refund.
  
  I understand how frustrating that can be. Let me do everything I can to help you resolve this quickly. I am happy to inform you that we are prepared to process a full refund for both vouchers "#*********" and "#*********" totaling $330. Since this is an order from 2018, I kindly ask you to confirm whether the original bank account used for the purchase is still active and able to receive the refund successfully.
  
  Or else, if you prefer a refund to your original form of payment to an alternative account which is active, please provide the following information to assist us in processing your refund promptly:
  
  - Bank account holders full name
  - Account Number
  - Routing Number
  
  Please be assured that we use industry-standard technology to keep your billing information secure, and we fully review all issues of this nature to ensure a safe resolution.
  
  Please let me know your preference by replying to this email. We understand this situation is frustrating, and we apologize for any inconvenience caused. Your patience and understanding are greatly appreciated.
  
  Should you need any further assistance, please do not hesitate to reach out. We are here to support you every step of the way.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:09/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two Groupon voucher for a Caramel Apple Hot Rock Pedicure with Gel Polish. When I attempted to reschedule my appointment, the business owner, ***** New, refused to honor my Groupon at all. She told me she no longer accepts Groupons even though this restriction was not disclosed in the fine print at the time of *********** try and resolve the issue, I even offered to pay her directly outside of Groupon in addition to the Groupon I had already purchased, but she still refused. She also demanded I pay half of the original service cost on top of what I had already paid through Groupon.I contacted Groupon support and explained the situation. Instead of addressing the fact that the merchant is refusing to honor Groupons altogether, Groupon told me they would not issue a refund due to the merchants cancellation policy. My complaint is not about a cancellation it is about the fact that the service I purchased is no longer available through Groupon because the merchant is refusing to honor it.This has left me unable to use the voucher I paid for, and Groupon is refusing to return my money. I am requesting a fair resolution in the form of a refund as Groupon credit/gift card, so I can use the funds with another participating business.

  Business Response

  Date: 09/28/2025

  Hi Leeya,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. Im very sorry to hear about the difficulty you faced when attempting to reschedule your appointment, and that the business owner refused to honor your Groupon. I understand how frustrating and disappointing it must have been, particularly since you were prepared to resolve the situation directly and still could not use the services you purchased.
  
  After carefully reviewing your account and the details you shared, I can confirm that this matter was escalated to our internal team for resolution. Our team provided you with a secure refund link to process your Groupon refund, and I can see from our records that you successfully used that link. A full refund of $86.20 has now been issued in the form of Groupon Bucks to your account.
  
  These Groupon Bucks were applied immediately and are available for you to use right away. They do not expire, so you can take your time to select another Groupon that suits your needs. To view your current balance, please visit your My Groupons page. When youre ready to make a new purchase, simply check the box next to Apply available Groupon Bucks under Payment Method at checkout, and the corresponding amount will automatically be deducted from your total.
  
  I want to assure you that while the situation with the merchant was understandably frustrating, your full purchase amount has been refunded, and you can now use it towards any other deals. I hope this helps restore your confidence in using Groupon for future purchases.
  
  We truly value your loyalty and appreciate your patience while we worked to resolve this matter. If you have any further questions or need assistance, please don't hesitate to reach out, and Ill be happy to help.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:09/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a Groupon coupon 2 days ago for use today. Voucher would not download. I have confirmation from ****** that I paid. When i tried to pull up voucher **** said website was down. No one answered at customer service. Unable to use coupon. Requesting full refund.

  Business Response

  Date: 09/28/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the trouble you experienced in accessing your voucher.
  
  Ive reviewed your account and can confirm that your Groupon purchase is associated with the email address ****************** As you were unable to retrieve your voucher at the time of use, Ive attached a PDF copy of your voucher to this email for your convenience and future redemption.
  
  To help you access your vouchers more easily in the future, please follow these steps on our website or mobile app:
  
  To view or print your voucher:
  
  1. Go to My Stuff on the website or app.
  2. Select See Details next to your purchase. On the app, tap the order itself.
  3. Click or tap View Voucher.
  4. From this page, you can choose to print your voucher, if needed.
  
  If the voucher does not load, it may be due to a temporary system delay. In such cases, try refreshing the page or using your browser's back button, then select View Voucher again. Please also ensure that you have a stable internet connection.
  
  Regarding your refund request for this purchase made on September 20, 2025, Ive carefully reviewed your case. Unfortunately, it turns out that the period we allow for refunds has already passed. This means we're unable to process a refund or accept a return at this moment.
  
  We understand how disappointing this can be, and I truly wish there were more we could do. As a gesture to assist, Ive ensured the voucher is attached below so you can still use and benefit from the offer, or pass it as a Gift to someone who can use it. 
  
  For future reference, cancellation terms and refund eligibility are always detailed on the deal and purchase page.
  
  Customer Support Availability
  We're here to help 24/7 via chat and email. If you ever need assistance again, you can reach us directly through the following link: ******************************************
  
  Thank you for your understanding, and again, I apologize for the inconvenience youve experienced. Please let us know if there's anything else we can assist you with.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This purchase involved deceptive advertising by Groupon. I intended to buy tickets for the Denver Titanic Experience. However, after completing the purchase, I discovered the tickets were for the ******, ***** location.Details:On August 15, 2025, I searched Denver Titanic Experience on ******. A Groupon promotion appeared in the search results. I clicked on the offer, reviewed the description, and it appeared to be valid for Denver. The location information for ******, **, was displayed in tiny print and was unclear at the time of purchase.After completing the payment, a confirmation displayed a map and address in ******, **. This was misleading, especially since the offer stated the tickets were refundable before purchase. At no point was I warned that the tickets were non-refundable; a clear pop-up or larger print on the venue location would have prevented this mistake.Efforts to Resolve:I contacted Groupon immediately after realizing the error and requested a refund. I reached out multiple times, but each time I was told the tickets were non-refundable. Groupon only offered a $10 credit toward a future purchase, which I declined.Resolution Requested:I am requesting a full refund of $50.00 to my original form of payment. This is a fair and reasonable resolution, as the purchase was based on misleading advertising and the tickets were not usable for the intended Denver event.

  Business Response

  Date: 09/28/2025

  Hi ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I truly understand your disappointment regarding the recent purchase of tickets for the Titanic Experience, and I sincerely apologize for the confusion and frustration this has caused.
  
  We recognize how important clear information is when making a purchase decision, and Im sorry that the location details of the deal were not as prominent as you expected. Please know that we continually strive to improve the clarity of our listings, and your feedback is taken seriously.
  
  That said, I have carefully reviewed your request once again. As previously communicated, the offer you purchased was clearly stated as non-refundable at the time of checkout, and this policy remains in effect. We have provided all possible assistance within the limits of our policies, including offering a credit as a gesture of goodwill.
  
  I apologize for not being able to meet your expectations in this matter. I want to assure you that we always go above and beyond to assist our customers in redeeming their vouchers, and customer satisfaction is truly our top priority.
  
  While I understand that you are not satisfied with the outcome, please know that we have made every effort to resolve this fairly and have provided the best possible solution given the circumstances. I regret to inform you that we are unable to offer a refund, and we now consider this matter closed.
  
  Should you have any other questions regarding different purchases or need further assistance, I would be happy to help.
  
  Thank you for your understanding.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/01/2025

   
  Complaint: 23925452
  
  I am rejecting this response because:

  When I searched Denver Titanic ************************** Groupons ad appeared. The Groupon deal page did not make the ******, ***** location clear until after purchase. The location details were displayed in a way that was unreasonably small and easy to miss. This is misleading, and it caused me to buy tickets for the wrong city in another state.
  Additionally, before purchase the tickets were represented as refundable. After the purchase, Groupon repeatedly claimed they were nonrefundable. This is a misrepresentation of the terms at the time of sale, amounting to a bait-and-switch.
  For these reasons, I reject Groupons response. I respectfully continue to request a full refund of $50.00 for the two tickets purchased in error due to their misleading advertising.
  Thank you for your assistance in keeping this matter open.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:09/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2 Groupons for The Thoughtful Chef Tour in *******, **********. Contacted the merchant to schedule Tour for 1st week of September. Merchant stated that they were no longer doing tours and stated to contact Groupon for refund.Attempted numerous contacts via chat with no response. Attempted on different days as well. Groupon offers no other means of contact.

  Business Response

  Date: 09/25/2025

  Hi Rachael,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Im very sorry for any trouble or inconvenience this situation has caused. This is certainly not the experience we want for you, and Im here to help you find a resolution.
  
  To assist you further, could you please provide any additional details about your experience? Your feedback is extremely valuable to us, and we take these matters seriously. We work directly with our merchants to address such issues and help prevent them from happening again.
  
  If possible, please include information such as:
  
  - How and when you learned that the business was not accepting Groupons
  - The name of the person you spoke with and the reason given for not accepting your Groupon
  - Whether the service you wanted was no longer offered or was unavailable at a time that worked for you
  - The address of the location you attempted to visit
  
  Once we have this information, we will be better equipped to follow up with the merchant and work toward an appropriate resolution.
  
  Additionally, please note that our phone lines are currently not active. However, we are available to assist you 24/7 via Chat and Email. You can reach our customer support team anytime through the following link:
  ******************************************
  
  Thank you for your patience and cooperation. Please dont hesitate to reach out if you have any questions or additional information.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/23/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a groupon to have 8mm transfered to digital. When I went to use it the company is saying g that 8mm isn't included. They said they can't cancel the groupon. So now the company is keeping $63, and groupon gets their $7. There is no way to contact groupon. All the links for help are down.

  Business Response

  Date: 09/25/2025

  Hi ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. Im very sorry to hear about the frustration youve encountered with your recent purchase, especially given the difficulty with redeeming the 8mm transfer service. It's important to us that you have a seamless experience, and I'm here to help you resolve this issue.
  
  I have reviewed the account associated with the email you provided ************************** but unfortunately, we were unable to locate any recent purchases under this email. In order for us to review this matter thoroughly and assist you appropriately, could you please provide the following information:
  
  1. Order number or voucher code associated with the Groupon in question.
  
  2. Confirmation of the email address that was used to purchase this Groupon.
  
  Once I have this information, I will review and address your situation thoroughly to find a suitable resolution.
  
  Thank you again for bringing this to our attention. We are committed to assisting you and restoring confidence in your experience with Groupon.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****** Ii