Business Profile

Ecommerce

Groupon, Inc.

Headquarters

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,851 total complaints in the last 3 years.
1,316 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/11/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for a haircut from a specific stylist. I called to make an appointment to use the voucher at the merchant. She said she doesnt take the voucher anymore and she told Groupon to take down the listing. She sent me a screenshot of her account showing that her merchant account is under review and she cannot accept or return vouchers from her end. Essentially, Groupon sold me a voucher for a product that doesnt exist. When I wrote to them explaining, they tried to give me Groupon Bucks, not a refund in the payment method I used (my credit card). I want a full refund to my credit card since what they sold me isnt real.
Business Response
Date: 09/13/2025
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. Im truly sorry to hear about the difficulties you faced when trying to redeem your Groupon. I completely understand how disappointing it must have been to purchase a service with a specific stylist, only to learn that the voucher could no longer be accepted. This is certainly not the experience we want our customers to have, and I sincerely apologize for the frustration and inconvenience this caused you.

After carefully reviewing your case, I can confirm that weve made an exception for you. Even though the standard refund period has passed, we want to make sure this is resolved fairly. As a one-time courtesy, Ive gone ahead and issued a full refund of $37.49 back to your original form of payment.

Please note that while the refund has been processed immediately on our end, it may take 710 business days for your financial institution to reflect the credit on your account statement. If you do not see the refund after this timeframe, I recommend contacting your bank or credit card provider for an update.

Once again, I truly apologize for the inconvenience you experienced. We appreciate your patience and understanding, and we hope this resolution restores your confidence in us. If you have any further questions or concerns, please do not hesitate to reach out. We are here to assist you.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 09/15/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *******
Initial Complaint
Date:09/04/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon refuses to refund me my "Paid Value Redemption", and is Noncompliant with ************ State Law Federal law Credit CARD Act of 2009 (15 U.S.C. 1693l1) Prohibits the expiration of the paid value of a gift certificate, store gift card, or prepaid card for at least five years from the date of issuance. Requires that the paid value be redeemable without unreasonable restrictions or conditions that effectively reduce its value.State law (in many jurisdictions, including ********): Mandates that the paid value of a gift certificate or prepaid voucher is valid indefinitely and must be redeemable under substantially similar terms as when it was purchased. Prohibits imposing conditions that force a consumer to pay substantially more to obtain the same goods or services that the certificate originally purchased.
Business Response
Date: 09/06/2025
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comment along with all internal correspondence related to your case. I also sent you a direct email from ************************** a few moments ago with this same information.

Regarding your concern:

Im truly sorry for any misunderstanding or inconvenience this has caused. Per Groupons terms and refund policyclearly outlined on both the deal page and our Help Centeronce a voucher has expired, it is no longer valid for the promotional value. However, it remains redeemable for the amount you paid, which can be used directly with the merchant for the same service or product the deal was originally purchased for.

We understand that you have requested the merchant to honor the promotional value of the expired voucher. Unfortunately, as per our policy, merchants are not obligated to do so once the promotional period has passed. If a merchant refuses to accept the paid value of the voucher, wed be happy to review that further. However, we cannot support requests to use the promotional value post-expiration.

Additionally, regarding Order #**********, please note that it was marked as a final sale at the time of purchase. This means it is non-refundable as stated in the deal terms.

If you experience any difficulty redeeming the paid value of your expired voucher with the merchant, please dont hesitate to contact us, and well be glad to assist.

Thank you again for your understanding, and please feel free to reply to my direct email if you have any further questions.

Kind regards,
******* ***** B
Manager
Groupon Customer Support
Customer Answer
Date: 09/09/2025

Response to Groupon - BBB Complaint: ********
Dear Better Business Bureau,

I am rejecting Groupons response in Complaint #******** because their stated policy does not comply with federal and state consumer protection laws regarding the preservation of the paid value of vouchers. Groupon holds the money until a voucher is issued.

Legal Protections
    1.    Federal Law Credit CARD Act of 2009 (15 U.S.C. 1693l1)
        Prohibits expiration of the paid value of gift certificates and prepaid vouchers for at least five years.
       Prohibits restrictions that effectively reduce the value.
     Groupons restriction requiring redemption only at the merchants full retail rate (often triple the Groupon rate) diminishes the value and conflicts with federal protections.
Precedent: The ************************ has previously clarified that gift certificates and similar prepaid instruments must preserve the purchasing power of the paid amount (FTC Consumer Alert, 2010, Avoiding Gift Card Gotchas).
   2.    Illinois Gift Card and Gift Certificate Act (815 ILCS 505/2SS)
        Paid value of a gift certificate or voucher does not expire.
        Must be redeemable under terms and conditions not less favorable than those in effect when issued.
        Prohibits merchants or issuers from forcing consumers to pay materially more than they would have at purchase.
Precedent: Illinois Attorney General enforcement actions (e.g., People *. ***** *************** 2004) have established that retailers cannot impose terms that undermine the value of prepaid instruments.

    3.    Other States & FTC Enforcement
        Similar laws exist in states like **********, ********, and *************, requiring indefinite validity of paid value under substantially similar terms.
        The FTC and CFPB have investigated companies for practices that devalue prepaid instruments by restricting redemption to disadvantageous terms.

Consumer Harm
        My payment secured a Groupon-discounted service at the time of purchase.
        Groupons current policy forces me to redeem only at the merchants inflated retail price, stripping away the benefit of buying through Groupon.
        This practice materially reduces the value of my purchase and conflicts with the purpose of gift certificate protections.

Resolution Requested

I respectfully request that Groupon either:
    1.    Allow the paid value to be redeemed through Groupon at the current Groupon rate, or
    2.    Issue Groupon Bucks equal to the paid value, usable toward any Groupon merchant.

Until Groupon complies with federal and state requirements, their policy remains unlawful and unfair to consumers.

Respectfully,
******* R. *******

Business Response
Date: 09/10/2025
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comment along with all internal correspondence related to your case. I also sent you a direct email from ************************** a few moments ago with this same information.

Regarding your concern: Thank you for your detailed message and for sharing your concerns.

I want to clarify that the paid value of Groupon vouchers does not expire, and this value can always be redeemed with the merchant. However, the discount you originally received is only valid within the vouchers promotional period. After expiration, the merchant will honor the original amount you paid, but any difference between that amount and the retail price will need to be paid directly to the merchant.

For example, if you purchased a $15 voucher for a service that normally costs $20, after expiration you can still redeem the $15 value with the merchant, but you would need to pay the remaining $5 out of pocket. This means you are still receiving the service at the total retail price, just without the discount.

- Expiration of paid value: Groupon vouchers do not have a five-year expiration limit in fact, the paid value never expires. You can redeem the original paid amount with the merchant at any time.

- Restrictions or conditions reducing value: The paid value is not reduced after expiration. It remains fully valid and can be redeemed without any restrictions or conditions towards the service purchased.

- Redemption terms: Our vouchers are redeemable under exactly the same terms as at the time of purchase. There are no changes to the deal or offer terms after expiration.

- Additional payment requirements: There are no conditions that require you to pay substantially more than the original purchase price. If the current merchant price is higher than the voucher value, you simply pay the difference, which reflects changes in merchant pricing not an imposed penalty.

While we understand your concerns about inflation or pricing changes, Groupons role is to ensure the original paid value is preserved and honored by merchants. Unfortunately, we cannot control changes in merchant pricing over time.

Thank you for your understanding.

Kind regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 09/12/2025

Complaint: 23838164

I am rejecting this response on 9/12/25 because:
Subject: Response to Groupons Position

Dear ******,

Thank you for your reply. While I appreciate your clarification, I must respectfully disagree with Groupons interpretation of its obligations under Illinois law.

Illinois law treats Groupon vouchers as a form of gift certificate. Under the Illinois Consumer Fraud and Deceptive Business Practices Act (815 ILCS 505/2SS), gift certificates and similar instruments may not carry expiration dates shorter than five years, nor may they reduce the actual value paid by the consumer. Importantly, the law prohibits practices that diminish the consumers ability to redeem what they paid for the intended service.

In my case, Groupons position requires me to contact the merchant directly and pay substantially more than what Groupon is currently offering the same service for, even though my voucher should still be honored at its full paid value through Groupon. That effectively shifts responsibility away from Groupon, despite the fact that my purchase was made through your platform and under your terms.

To be clear:
        My expectation is not for Groupon to control merchant pricing.
        My expectation is for Groupon to honor Illinois law by ensuring that the actual amount I paid remains redeemable through Groupon in a way that does not require me to pay three times more than what Groupon currently advertises for the same deal.
        Groupon, not just the merchant, is accountable for facilitating this redemption in compliance with Illinois law.

At this point, I am requesting that Groupon either:
    1.    Reinstate my voucher directly through Groupon at the same or equivalent value for the service purchased, OR
    2.    Provide a cash refund for the full amount paid so I can freely use it elsewhere without penalty.
3. Issue Groupon Bucks for all expired Groupons with the funds that Groupon is been currently holding.

If Groupon is unable to comply, I will have no choice but to continue pursuing this matter through the Better Business Bureau, the *********************************, and other consumer protection avenues.

I look forward to your resolution.

Sincerely,
******* *******
Initial Complaint
Date:09/04/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I want a refund to my credit card!I accidentally forgot to add my coupon code to my purchase and I want a REFUND, not a credit to Groupon.There seems to be no way to contact them directly anymore, which is a shame because their app used to be so user friendly!
Initial Complaint
Date:09/03/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction: September 3rd, 2025 Amount of Money Paid: $59.66 What business committed to provide: refund or credit to my account if cancelled within 3 days of purchase What the nature of the dispute is: I want a refund to my bank account but *********************** website is set up in a way where you cannot request that but rather the only allow you to choose credit to your account. I read the policy and I am within 3 days of the cancellation policy. I purchased on 9/3/2025 and requested a refund 9/3/2025. I tried to chat online with a representative but the link does not work on their website nor on their app. I tried to call customer service but a phone number does not exist. Whether or not they have tried to resolve the problem: there is no way to get in communication with them, everything is automated so that the customer gives up and does not fight for a refund This issue does not involve advertising it involves groupon not allowing people to get their money back but rather be forced to get groupon bucks credit. They do not have working chat representatives nor a phone number to reach a live person.
Business Response
Date: 09/05/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I completely understand your frustration with the difficulties you faced in trying to reach our support team and the limitations you encountered on our website. I sincerely apologize for any inconvenience this has caused, and I want to assure you that we are committed to resolving this matter for you.

While we understand your preference for phone support, at this time, we do not offer this service. However, our dedicated customer support team is available 24/7 via chat and email through our FAQ page: [******************************************].

Regarding your Groupon for ******** **************** Order #**********, I've gone ahead and issued a full refund to your original form of payment. The Groupon Bucks that were previously refunded have been canceled. You will receive exactly the amount you originally paid to Groupon, credited back to your original payment method.

Please be aware that although we process refunds immediately, it may take your financial institution a few business days to reflect the credit on your statement.

We appreciate your patience and understanding in this matter. Should you have any further questions or need additional assistance, please don't hesitate to get in touch with us.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 09/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *********
Initial Complaint
Date:09/03/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a software 09/02/2025 on the Groupon website for $107.21. Immediately after this, Groupon charged my card for the same product for another $97.12. It was also attempted a third time but it did not go through. I was able to cancel the second transaction for $97.12 but they are crediting it back as Groupon bucks. I want this illegally drawn money to be returned to the card but I am not able to contact customer support. There are no phone numbers, no email or no Chat available. Clicking on the chat link only throws an error message.
Business Response
Date: 09/05/2025
Hi Narayanan,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I completely understand how concerning it must have been to see multiple charges on your account, and I sincerely apologize for the stress and inconvenience this has caused.

Regarding your Groupon for Adobe Acrobat Pro 2019 and 2020 for Windows (Order #****-150437-437024), Ive reviewed your account and taken steps to resolve this for you. We have issued a full refund to your original form of payment, and the Groupon Bucks that were previously refunded have been canceled. You will receive exactly the amount you originally paid, refunded back to your original payment method.

While we process refunds immediately, please note that it may take a few business days for your financial institution to reflect the credit on your statement.

I also understand your frustration with the difficulty in reaching our customer service team. At this time, we dont offer phone support, but our team is available 24 hours a day through chat and email. You can always reach us directly via our FAQ page, where youll find the most reliable way to connect with us for any assistance.

Thank you for bringing this matter to our attention and allowing us the opportunity to address it. We appreciate your patience and understanding as we work to improve our services.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 09/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* **********
Initial Complaint
Date:09/03/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two vouchers from Groupon for *******************************. I read all the instructions for the deal and how to redeem it but still I wasnt able to understand it fully so I contacted the customer support to get more clarity on the deal voucher. I was given instructions which were little different from the posted instructions but I agreed thinking theyre knowledgeable people serving requests. Upon arrival, I followed what I was told and it didnt work out that way. I stayed in the kiosk zone B line for over half hour to print the vouchers as told to me so that I don't goof up. After reaching the kiosk I was unable to redeem my vouchers as it said theres no voucher found. I tried manually to enter the code but still it didnt work. I went to guest services and they told me that they cant do anything with it and I should contact Groupon directly. At this time I spent 1.5 hrs trying to figure out what to do with my vouchers as I was on a trip for that specific day and couldnt return back. I tried chatting online with the support of Groupon and after 15 mins I was just told that Ill be contacted by email for further support. I kept ***eatedly telling the *** that I am here for this one day only so I need help as what should I do. But there was nothing. I spent 2 hrs trying to figure how to get into the park with a toddler in toe. Not only there was an hassle to get into the park but also the meal voucher attached to the coupon had the same inaccurate instructions which led to another half hour of standing in line. All this made me end up not being able to enjoy my day because it was very tiring to spend 2 hrs to figure out how to get into the park. This is very misleading of Groupon to post vague and inaccurate information and not educating their customer support for the following circumstances.
Business Response
Date: 09/06/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I want to start by sincerely apologizing for the difficulties you faced while trying to redeem your voucher at *******************************. I completely understand how disappointing it must have been to spend valuable time on what should have been a fun and relaxing day with your family, only to face so many challenges.

This is absolutely not the experience we want for our customers. I am truly sorry for the confusion and the inconvenience this caused you.

I want to assure you that we have already escalated your case to the appropriate internal team for a thorough review. While we generally provide updates within 48 to 72 hours, please be aware that in some instances, it might take up to 7 business days. In the meantime, I kindly ask for your patience as our team diligently works to provide a resolution. As soon as an update is available, you will receive a direct email from us.

Thank you for your understanding and patience in this matter. If there is anything else you need in the meantime, please do not hesitate to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 09/08/2025

Complaint: 23833682

I am rejecting this response because:
Theres no compensation involved for the inconvenience their misinformation caused to me. Its highly disappointing and disrespectful of Groupon to mislead customers and not take any responsibility for their actions. The voucher was finally used because of my own experience after wasting my time for over 2 hours which led me not to enjoy my experience at the fullest. Their deal was not something I wasnt getting anywhere else. It was my trust with Groupon that led me to purchase the voucher and their unappreciated response led me to believe that they dont care about their customers and I would definitely not use ********************** for my deals or promote them now.
Sincerely,

****** ****
Business Response
Date: 09/10/2025
Hi ******,

Thank you for taking the time to share your concerns with us once again. Im truly sorry to hear about the frustration and disappointment you experienced.

I want to assure you that we have escalated your concerns to the merchant, and they confirmed that your voucher was scanned and redeemed in their system. While we are unable to issue a refund, please know that your feedback has been carefully documented and shared with the appropriate teams. Your experience is not reflective of the service we strive for, and we want to ensure steps are taken to prevent similar situations in the future.

As a gesture of goodwill, I have added $20 in Groupon Bucks to your account. These Bucks are available for immediate use, can be applied toward almost any deal on our site, and will remain valid for the next 180 days. You can view your balance at any time by visiting your My Groupons page. When youre ready to use them, simply check the box next to Apply available Groupon Bucks during checkout, and the amount will be deducted from your total.

I truly regret that this experience left you feeling undervalued as a customer. Please know that your trust and satisfaction are very important to us. While I realize this may not fully undo the frustration you encountered, I hope this token of goodwill demonstrates our commitment to making things right.

Thank you again for your honest feedbackit helps us improve and ensure better experiences for all our customers going forward. If you need any further assistance, please dont hesitate to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 09/11/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ****
Initial Complaint
Date:09/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sunday August 31, 2025 I purchased 3 tickets to ************ through Groupon. When entering my information to get my tickets I must of entered .con instead of .com. When the ordered went through it showed that the emailed I entered showed .con instead of .com. The only way to redeemed tickets was to receive a verification code since I entered .con I never got the verification code to redeem tickets. Immediately searched for a customer service number and found out they only provided a live chat which I had a hard time getting into since I did not have an order number etc. I found a email address and I emailed the email address my issue and requested a refund the amount of $188.97. On 9/2/25 I received a email (attached below) telling I could not get a refund because it was non refundable etc. basically I was out of $188.97 since it was already paid to the merchant. I found this shady since I NEVER redeemed the voucher and received the verification code to active the voucher. They then tell me it is now expired and expired on 8/31. Even if I was given another voucher I could not use it anyways. I am requesting my money back as there was no customer service assistance on 8/31 to assist with the correction of the email and no response until 9/2. I never redeemed the voucher. I responded back the email but yet to receive any response back. This company is a scam! Took my $188.97 w/o ever using the voucher. I just want my money back!
Business Response
Date: 09/06/2025
**** *****,

Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comment along with all related internal Groupon correspondence. I also sent you a direct email from ************************** a short while ago regarding this matter.

Regarding your complaint:
I understand your concern about the refund request for a voucher that was purchased under the wrong email address. Upon checking, we received your inquiry on August 31, 2025, and responded on September 1, 2025, 24-hour response timeframe.

For future assistance, you can always contact us directly through our *********** at:
?? ****************************************************************. We are available via chat and email.

We were recently notified by your financial institution that a dispute had been issued against a purchase you made --specifically, your Groupon for ************. We recommend reaching back out to your financial institution directly to discuss a resolution.

Please let me know if I can help you with anything else.

Thank you for your understanding.

Best regards,
******* ***** B
Manager
Groupon Customer Support
Customer Answer
Date: 09/08/2025

Complaint: 23833306

I am rejecting this response because:

This company is giving false statements. They did reach back out to me until 9/2/2025! I attached proof.

Sincerely,

***** ******
Business Response
Date: 09/10/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comment along with all related internal Groupon correspondence. I also sent you a direct email from ************************** a short while ago regarding this matter.

Regarding your complaint: I am sorry for the issue with your voucher.

I reviewed the screenshot you provided, and see that our reply was received by you on Sep 2nd, 12:56 AM, which is just past the midnight Sep 1st. We had previously confirmed that we sent you a reply on Sep 1st based on the standard CDT time zone. If you're in a different time zone, you may see a slightly different time on your end.

Since you have already disputed the charge with your financial institution, we have to let that process run its course. You'll need to work with them directly in order to get this issue resolved.

I hope they are able to work this out for you as quickly as possible.

Please let me know if you need assistance with anything else.

Best regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:09/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon that we cannot use due to Health Issues, I would have happily used the original amount paid for another product, however it is unethical and rather deceiving to have removed all traces of being able to find a "chat" feature or "Email" or "Contact number" ALL of which the "previous" Groupon honored and without explanation (sneakily) remove from their site and mis lead consumers while wasting time as they unsuccesfully peruse the site for the "Customer Support" feature as continuosly advertised.Very disappointed and will not be purchasing anything after years of being a loyal consumer especially IF this is not resolved satisfactorily Thank You ~
Business Response
Date: 09/05/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I want to begin by sincerely apologizing for the frustration you have experienced. I completely understand how disappointing it must feel to be unable to use your Groupon due to unforeseen health issues. Please know that your feedback regarding the accessibility of our support channels has been heard, and I truly regret that you felt misled or unsupported while trying to connect with us. That is never the experience we want for our customers.

For your convenience, our customer support team remains available 24 hours a day through both chat and email. You can always reach us through our FAQ page here: ******************************************. We are here to help you in every way possible.

Regarding your Groupon for Order # ********** for the Architecture Tour in *******, I have carefully reviewed your situation. Unfortunately, we are unable to issue a refund for your voucher due to the terms and conditions outlined at the time of purchase. This specific deal is categorized as non-refundable, a policy designed to ensure fairness and maintain consistency for all of our customers while also supporting our business partners. These details were transparently displayed on the deals purchasing page: ************************************************************************************, to enable an informed purchasing decision.

While we're unable to process a refund, please note that your voucher remains valid until October 26, 2025. We kindly encourage you to take advantage of this validity period to use the voucher when circumstances allow.

I truly regret that I cannot deliver the resolution you had hoped for, but I want to reassure you that your loyalty and feedback are very important to us. Your concerns about communication and support accessibility are being taken seriously, and we are committed to continually improving the customer experience.

Once again, I am truly sorry for the inconvenience this has caused. If you have any further questions or if theres anything else I can assist you with, please dont hesitate to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:09/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have emailed both Groupon and the vendor NUMEROUS times and was told this would be escalated. I need a refund for this purchase. I bought a Quickbooks LIFETIME license in March 2026 and it was supposed to be a LIFETIME code and on July 22nd Quickbooks contacted me to say I had to renew the license as it had expired. I use ** in my company and cannot be without so I bought another Groupon (did not realize it was the same company as the first license) and it provided a new license number that was able to restart my Quickbooks. So now I paid for 2 licenses and only needed one that works as they said it would! I want a refund for one of the licenses. I have emailed the vendor with NO response. I emailed Groupon and they said to deal with the vendor as they cannot help. They put the vendor on their site and allowed this to take place and need to refund the license that did not perform as sold.
Business Response
Date: 09/06/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. Im truly sorry for the frustration this situation has causedespecially since you rely on QuickBooks to run your business. I completely understand how stressful it must have been to purchase what was advertised as a lifetime license only to find out later that it had expired.

After a thorough review, I found that your voucher has already been redeemed. We also contacted the merchant directly regarding your request. Unfortunately, they have declined to issue a refund based on their redemption records. That said, they have provided the following steps to help resolve the license issue on your end:

1. Open the Help menu in QuickBooks.
2. Go to Manage License.
3. Select Change License.
4. Enter this new license number: ***************.

While we are unable to process a refund for a redeemed voucher without the merchant's approval, we want to ensure you're supported. The merchant can be contacted directly at **********************************, via email at ************************ or by phone at *****************, Monday to Friday from 9 am to 6 pm.

We realize that having to reach out to the vendor repeatedly has been frustrating, and we truly value your patience in working through this. Although we are unable to provide a refund for the redeemed voucher, as a gesture of goodwill, our team has issued $40 in Groupon Bucks to your account. These credits are available for immediate use toward any eligible deal on Groupon and will remain valid for 180 days.

We greatly value your feedback and are committed to ensuring our customers have a positive experience. Your concerns will be shared with the appropriate teams, and we take all feedback seriously.

If you have any further questions or require additional assistance, please don't hesitate to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 09/08/2025

Complaint: 23832912

I am rejecting this response because: Groupon is not understanding that I bought TWO licenses - both were around $200 - so I spent over $400 already! I don't need another license as the second one is working just fine. BUT the issue is with the FIRST one that was supposed to be LIFETIME and it was NOT. So they sold me a BAD license! I have explained this over and over to Groupon and they are not getting it. YES I redeemed it but it only lasted from March through July - that is not LIFETIME! It stopped working which left me to buy another one. I need my money back for ONE of the licenses - as I am using the second one. I also reached out to the company for an entire week when the issue happened and they offered NO HELP. So I could do nothing more than to buy another license so I could get back into my Quickbooks. I need my money back for ONE of the "lifetime" licenses that DID NOT LAST A LIFETIME.

Sincerely,

***** *******
Business Response
Date: 09/10/2025
Hi *****,

I hope this message finds you well. I want to sincerely apologize for any frustration or inconvenience you have experienced with your Quickbooks licenses. I completely understand your concerns about the first license, which was intended to be a lifetime license but only lasted a few months.

Regarding your issue, I want to assure you that we have escalated this matter to the merchant. They have advised that you directly contact them at [**********************************] for further assistance in resolving this issue. Since you've redeemed the voucher and received the license, the merchant has unfortunately declined to issue a refund based on their redemption records.

I realize that you have purchased a second license and do not require another one, and I truly empathize with your situation. We have thoroughly reviewed every possible option to accommodate your request. However, the specific terms associated with this deal limit our ability to provide a refund.

Your satisfaction is very important to us, and we are committed to finding solutions that better meet your needs in the future. Thank you for your understanding and patience in this matter.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 09/11/2025

Complaint: 23832912

I am rejecting this response because: Whether I redeem the Groupon or not is not the issue I redeemed a Groupon that did not work therefore I paid for something that was supposed to work in a certain way and it did not so that is false advertising and I need my money back if the vendor will not provide the refund you as the company giving them a platform to sell faulty licenses are responsible for the refund. I want my $200. You dont need to send any other emails just my refund because that is the right thing to do. You allowed a vendor to sell me a license that did not work so it was un redeem

Thank you!

Sincerely,

***** *******
Initial Complaint
Date:09/03/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for and scheduled a massage through Groupon with them. On the day of the massage, the masseuse canceled because he was ill. He told me to send him my schedule or reschedule on his website. I sent him my schedule because rescheduling on his website wouldve cost me more money. I have not heard back from him so I requested a refund and I still have not heard back from him. Therefore, I never received the services I paid for.
Business Response
Date: 09/05/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I genuinely understand how frustrating this situation must be for you, especially when you were eagerly anticipating your massage session.

First and foremost, I sincerely apologize for the inconvenience you've faced due to the cancellation and the subsequent lack of communication from the merchant.

To ensure this is resolved quickly, we are happy to process a full refund in Groupon credits. If you wish to proceed with the credit application, please ensure you're logged into your Groupon account using the email address: *********************** before accessing the refund link: *****************************************************************************************************************************

Please note that the above refund link will remain valid for the next 3 days and will provide you with the appropriate refund options to process your refund.

Groupon Credits are simple to use and never expire on our website, allowing you to find another great deal at any time! Please note that refunds will only be issued for the amount paid, excluding any applied discounts.

After clicking the link above, kindly confirm if you were redirected correctly to the refund page. If you encounter any issues with the refund process, please reach out to us with the case ID ********, and we'll assist you promptly.

Thank you for your patience and understanding. I hope this resolution helps and that youll give us the opportunity to provide you with a smoother experience in the future.

Regards,

******* *********
Manager
Groupon Customer Support

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