Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Groupon, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an absolutely unacceptable experience using a Groupon voucher for an alignment at Groupon-affiliated business in ******, **. I purchased the Groupon deal on July 8 for $81 and redeemed the voucher on July 18, expecting basic professional service. Instead, I was left with a crooked steering wheel and worsened alignment issues.After my first visit, the steering wheel was noticeably off-center, which had never been a problem prior to their work. I returned the following week for a recheck, wasting more of my time, only to be told that I needed to purchase another voucher instead of them addressing the incompetent alignment they had performed. After some discussion, they eventually performed the alignment at no extra cost, but even after their attempt to "align" the vehicle again, I still left with the same crooked steering wheel.Ultimately, I had no choice but to pay out of pocket to get the alignment properly redone at an independent shop unaffiliated with Groupon. That shop provided me with a professional alignment report, which showed that the work done by the Groupon-affiliated shop was completely off.I submitted a complaint to Groupon (Ticket #********, opened on July 19) and followed up on July 23. I also included the alignment sheet and photos of the crooked steering in my original ticket. As of July 27, there has been no resolution and no meaningful response. My latest attempt to escalate the issue was met with an automated email stating that the original ticket remains open but it seems like nobody is doing anything.Given the circumstances, I am requesting a full refund to my original payment card. This experience has been an utter waste of time and money, and I expect a prompt resolution.

  Business Response

  Date: 07/30/2025

  Hi Sanghyuk,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the unacceptable experience you had with the alignment service at the Groupon-affiliated business in ******, **. I completely understand your frustration, especially given the inconvenience, additional costs, and time involved in resolving the issue independently.
  
  We truly appreciate your detailed feedback. It plays a vital role in helping us evaluate the quality of the deals we offer and hold our partners accountable. Please be assured that your experience has been noted and shared with the appropriate teams for review, and we will be addressing this matter directly with the merchant to help prevent similar occurrences in the future.
  
  Upon reviewing your order, I see that the voucher was marked as redeemed. As per our policy, once a voucher is redeemed, the payment made is released to the merchant, and we are unable to issue a full refund without the merchants approval. I understand this may be disappointing, and I regret that we cannot process a direct refund to your payment card under these circumstances.
  
  That said, in consideration of your experience, our team has already added 20% of the voucher value to your account as ********************** credits. In addition, as a gesture of goodwill, *** also credited your account with an extra $10 in Groupon Bucks. These Groupon Bucks are valid for 180 days from the date of issuance and can be applied to any eligible deal on our site.
  
  You can view your Groupon Bucks balance, transaction history, and expiration details by visiting the Groupon Bucks section under your account settings.
  
  Once again, I truly regret the inconvenience youve encountered and appreciate your patience throughout this process. We hope your next Groupon experience is a much more positive one. If theres anything further I can assist you with, please dont hesitate to reach out.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/30/2025

   
  Complaint: 23662102
  
  Dear BBB Representative,
  
  Thank you for the opportunity to respond.
  
  I respectfully reject Groupons response to my complaint. The offers of 20% credit and $10 in Groupon Bucks do not adequately address the core issue: the Groupon-affiliated business did not properly perform the alignment service, and I should not be held financially responsible for a service that was either inadequately or never performed at all.
  
  This is not simply a customer service issueit is a matter of consumer protection. Under the Fair Credit Billing Act and most major credit card policies, a customer has the right to a refund when a service is not rendered or is rendered in a materially unsatisfactory way. Groupons internal policy of denying refunds post-redemption should not override these basic rights when the service provider fails in their obligation.
  
  To support my case, I have video evidence showing clear steering misalignment while driving on the highway after the alignment was supposedly completed. This demonstrates that the service was not effectively performed, and that I left the business with the same unresolved safety issue.
  
  Furthermore, since Groupon acts as the intermediary, they bear responsibility for ensuring the reliability of their affiliated businesses. It should not fall on the customer to chase third-party businesses for a refund when Groupon facilitated the transaction and accepted payment.
  
  In light of this, I am formally requesting a full refund to my original payment method. Credit toward future purchases or Groupon Bucks are not acceptable, especially given this breach of trust. If a refund is not processed promptly, I will have no choice but to pursue a chargeback dispute with my credit card provider as the next course of action.

• Initial Complaint

  Date:07/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order tickets Groupon took my money and I never received my tickets . After I had repurchased the tickets after emailing since time of purchase last night . They waited until I had repurchased my 4 tickets to tell me they will not refund me. I NEVER received my goods

  Business Response

  Date: 07/30/2025

  Hello Corise,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: After reviewing your purchase, we confirmed that the order was completed using a guest checkout and the email entered at the time of purchase contained a typo (.con instead of .com). .
  
  We understand that you were on your way to the venue and chose to repurchase the tickets. While we genuinely sympathize with the situation, we would like to clarify that:
  
  - The tickets were processed correctly based on the information provided at checkout.
  
  - Once notified, our team located your original order and confirmed delivery within a reasonable timeframe (under 24 hours).
  
  - The tickets you initially purchased are still valid until September 1, 2025. If youre unable to use them, youre welcome to gift them to someone else.
  
  Unfortunately, since the original tickets were delivered and remain valid, were unable to offer a refund for this purchase per our policy on non-refundable deals.
  
  We know this isn't the outcome you were hoping for, but we hope this clarifies the situation. Your feedback has been noted, and we appreciate you taking the time to bring this to our attention.
  
  If theres anything else we can assist you with, were here to help.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/30/2025

   
  Complaint: 23658296
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:07/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 19th, 2025 at 12:38 pm I purchased 3 tickets to the ******************, aquarium, and safari park at **************************************************************************************************. When we looked online there were hundreds of animals, some rides and a mining experience, and several restaurants to choose from when we got hungry. Before you enter the zoo, you pass through a building with a gift shop and a ticket counter. We could not see into the zoo without scanning our tickets, and there were no signs hanging or notices on groupon saying things were closed. When we scanned our tickets and entered the actual zoo/park we started walking to see the animals. Many cages were empty for improvements. My nephew was really excited to go on the rides, and he couldnt because they were ALL closed. There was supposed to be a mining experience and that was closed. There was supposed to be 6 restaurants there and there was only 2 open that we could see. The zoo closes at 4, so at 3:20 we stopped into the snack shop slice and were told they close in 10 minutes. I am attaching pictures that I started taking halfway into our visit (meaning there is more closures than just the ones I took). We paid $105.77 to walk through a run down zoo with nothing open. Groupon says they wont refund us because we used the vouchers, but when we scanned our vouchers we had no idea what was behind the doors. You have to scan them to enter. I am asking for at least half of our money back, $52.89 or a Groupon credit onto my account.

  Business Response

  Date: 07/30/2025

  Hi ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I truly regret to hear that your visit did not meet expectations and that several attractions and facilities were unavailable.
  
  After carefully reviewing your concerns with the merchant, weve confirmed that the vouchers were scanned and marked as redeemed in their system. Unfortunately, as per our policy, once vouchers are redeemed, were unable to process a refund without confirmation from the merchant authorizing it.
  
  That said, we absolutely understand the disappointment caused by the situation you described. As a one-time exception and gesture of goodwill, I have issued $50 in Groupon Credits to your account. These credits are available for immediate use and are valid for 180 days. You can view your available credit by logging into your Groupon account and checking the top-right corner of your My Groupons page, where it shows your Groupon Credits balance.
  
  When you're ready to make a purchase, simply ensure the box next to Apply available Groupon Bucks is checked under the Payment Method at checkout. The available credits will automatically be applied to your total.
  
  We truly value you as a customer and appreciate the time you took to provide your feedback. Please dont hesitate to reach out if you have any further questions or need assistance with anything else.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *********

• Initial Complaint

  Date:07/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Issue with Black Angus Groupon Request for Refund I purchased a Groupon for Black Angus after seeing that there was a nearby location at ******************************************* (usually takes around 30 mins to drive one way to the restaurant from my house) which prompted me to make the purchase. At the time of purchase, the offer listed 31 locations available for redemption.I attempted to redeem the Groupon for dinner last night. My GPS directed me to the ******** location three separate times, but I still could not find the restaurant. I then called the listed number for that location, **************, and the voicemail message stated that the restaurant had closed as of 7/11/2025.I reached out to Groupon customer support via text and requested a refund. In response, I received an email suggesting I redeem the voucher at another location. However, I later received an email reminder from Groupon urging me to use the voucher soon before it expires. When I checked again, I noticed that Black Angus locations unfortunately are all far from my area!!!Driving to any of the remaining locations would require AT LEAST a 3-hour round trip, which is not reasonable or practical for customers! Given that the originally available nearby location is now permanently closed, I believe a refund is justified.Thank you for your understanding and assistance.

  Business Response

  Date: 07/27/2025

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Im happy to confirm that your refund for the Black Angus Groupon was successfully processed on July 26, 2025 in the form of Groupon Bucks. You should have received a confirmation email at that time if its not in your inbox, please check your spam or promotions folder just in case it landed there.
  
  The amount should already be available in your Groupon account and can be applied toward any future eligible purchase on our platform.
  
  We appreciate your patience and understanding. If theres anything else you need or if you have questions about using your Groupon Bucks, dont hesitate to let us know were here to help!
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/28/2025

  Better Business Bureau:
  
  Thank you so much for taking care of this case I really appreciate it. Today, I received an email from Groupon confirming they will refund the credit to my Groupon account. I believe this is a reasonable resolution, so Ive accepted it. That said, this case can now be closed.

  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:07/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Groupon for my family for next day event . Tried reaching out to customer service after realizing that the email address was incorrect (.con instead of .com) all information was sent to an email address that didnt exist and I was unable to use the Groupon purchased so I purchased another under the correct email address. Groupon refused to help in anyway facilitate a refund of any kind or do anything other than tell me the ticket was non refundable .

  Business Response

  Date: 07/27/2025

  Hello Mark,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for getting back to us and for sharing more details about your experience. Im truly sorry to hear about the trouble you encountered with your initial purchase and the inconvenience it caused around your event.
  
  After reviewing your case in full, I wanted to clarify a few things that may help:
  
  - At the time of your initial request, the only information we received was that you were having trouble accessing your voucher. There was no mention of a possible error in the email address (such as using ".con" instead of ".com"), so our team searched the account linked to the email you contacted us from and found the order there hence the instructions we provided for accessing your voucher.
  
  - We werent aware that the order was placed under an incorrect email address or that a second purchase had been made until your follow-up message. Once you clarified this, our team promptly located the original order and sent you the voucher files as PDFs, which you can now download and use even if you cannot access the original account directly.
  
  While we understand your frustration, it's important to note that the original vouchers were (and still are) valid and usable, and our system had no way of recognizing that a mistake had been made in the email address at the time of purchase. Additionally, a second purchase was made before our team had a chance to fully investigate and respond.
  
  As Groupon vouchers are non-refundable after purchase, were unable to process a refund. However, you are welcome to gift the vouchers to a friend or family member, as they are transferable and still valid.
  
  I realize this may not be the outcome you were hoping for, but I hope this explanation provides some clarity on how the situation unfolded. We truly value you as a customer, and were here to help if you have any further questions.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/28/2025

   
  Complaint: 23653148
  
  I am rejecting this response because:

   

  I provided the email the tokens were purchased on and emailed right away . The reason I was not responded to is because it was 5am in ***** at the time . You located the wrong email address and provided me tokens because you took a shortcut and searched against the wrong email.
  

  The fact that you couldnt do right by a customer is insane . 
  

  Additionally every message is basically copy paste from some pre written scripts .

  
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 07/30/2025

  Hello Mark,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for your response, and I truly appreciate you taking the time to share your feedback with us.
  
  Im very sorry to hear how this situation unfolded and completely understand how frustrating it must have been especially given the time-sensitive nature of your plans.
  
  I want to assure you that our support team is available 24/7, and while we do our best to respond to all requests as quickly as possible, some inquiries particularly those sent via email may take a little time to be reviewed. That said, as soon as we received clarification on the email address used for the purchase, we were able to locate your order and promptly send you the voucher PDFs so they could still be used or shared.
  
  While we sincerely wish we could do more, the vouchers are valid and transferable, and as this was a non-refundable deal, were unable to issue a refund at this time. I understand this may not be the resolution you were hoping for, but I hope it brings some clarity around why we reached this decision.
  
  We truly value your business and your feedback, and we're here if you need any further assistance whether with this order or anything else going forward.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/30/2025

   
  Complaint: 23653148
  
  I am rejecting this response because:

  This is this same tier 1 customer service representative that originally reached out to me. I refuse to accept that there is no true escalation path . 

  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon voucher on [07.23.2025], and when I attempted to redeem it, the merchant would not accept it. I contacted Groupon support, and they refused to refund the money even though the voucher is unusable. I am seeking a full refund of $[amount] for services not received.

  Business Response

  Date: 07/25/2025

  
  Hi Dayana
  
  Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comment along with all related internal Groupon correspondence, and I also responded to you directly via email from **************************.
  
  Regarding your complaint:
  Im truly sorry to hear that the code you received did not work, and I understand your frustration, especially as you intended to use it for your guest.
  
  Please know that your case has already been escalated to our Resolution Team, who are actively working on it. You can expect an update within 24 to 72 hours, though in some cases it may take up to 7 days.
  
  In the meantime, I kindly ask for your patience as our team works to provide a resolution. Once an update is available, youll receive a direct email from us.
  
  If you have any additional questions or concerns, feel free to reply to the message I sent via email.
  
  Thank you for your understanding.
  
  Warm regards,
  ******* ***** B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a **** Club membership through Groupon. When redeeming it at the store it gave me an error, the **************** desk at **** club said my email was already registered with them thats probably the reason why I couldnt redeem it. I tried to explain I have never had a **** club membership but she said to contact Groupon. The problem is there is no way to contact them via email, chat or phone. All I want is a refund. I have 3 days to get a refund but I cannot even contact them to request it. Today is day 2.

  Business Response

  Date: 07/25/2025

  Hi Analin,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I'm truly sorry to hear about the difficulties you encountered while redeeming your **** Club membership.
  
  While we understand your preference for phone support, we unfortunately don't offer this option at the moment. However, you can always reach our customer support team via chat or email through our FAQ page: [******************************************].
  
  Upon a comprehensive review of Order # **********, I see that you managed to reach out to our support team via chat. I'm pleased to inform you that our team has processed a full refund for this order to your original form of payment. Please be aware that while we issue all refunds immediately, your financial institution may take a few days to post the credit to your statement.
  
  Thank you for your understanding and patience. If there's anything more you need or if you have any further questions, please feel free to let us know. We're here to help.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Groupon deal for a teeth whitening at Bright Smiles. Per Groupon instruction, the appointment was scheduled. I got to the place and it was closed up. I contacted Groupon for a refund and their response was credits only bec refund time had passed. The voucher was not expired and it wasnt my fault the place was closed up!!! I paid for a service that i cant get now!! I wasted my day, my time and my gas to get there and back. I want refunded!

  Business Response

  Date: 07/24/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I sincerely apologize for the inconvenience you faced with your scheduled teeth whitening appointment at Bright Smiles. It's truly regrettable that you arrived for your appointment only to find the location closed. I understand how disappointing and disruptive this has been for you.
  
  Upon reviewing your situation, our team initially processed a refund to your Groupon credits as it was outside the standard refund timeframe. However, I understand that you prefer a refund to your original payment method. Considering the circumstances, I have taken the liberty of processing a refund back to your original form of payment. Please keep in mind that while we issue refunds immediately, it may take a few days for your financial institution to reflect this credit on your statement.
  
  Thank you for your understanding and patience in this matter. Should you have any further questions or require additional assistance, please do not hesitate to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased three separate vouchers on Groupon, each for a different service from the same business. Im an attorney, and I make a point to read fine print carefullyespecially when using Groupon, where terms can vary widely.Each of my vouchers included the phrase: Limit 1 per visit. Limit 1 per person. This language was listed individually on each voucher, with no further clarification. I reasonably interpreted this to mean that only one voucher could be used per service and per visitnot that I was prohibited from purchasing multiple different services from the same business.However, when I contacted the vendor to schedule my appointments, I was told they would only accept a single Grouponregardless of the service. This was not disclosed anywhere on the deal page or the voucher terms. Notably, Groupon is currently selling approximately 10 different offers for this same business, yet this limitation is never made clear to potential buyers.I contacted Groupon to request a refundsomething I believe is entirely reasonable given the lack of disclosureand was denied a return to my original payment method. Instead, I was offered a refund in the form of Groupon Bucks, which I find unacceptable. I attempted to explain the situation to customer service, and reiterated my request for a proper refund. They declined to make any exception or take responsibility.I am submitting this complaint in the hopes of resolving the matter with a full refund to my original form of payment. I would prefer not to escalate further, but will do so if necessary.I will not be making future purchases from Groupon. Given the company's steep decline in recent years, treating customers this way is not only short-sighted, but helps explain why Groupon has lost over 99% of its value since its IPO...

  Business Response

  Date: 07/24/2025

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comments as well as all internal Groupon correspondence related to your case. I also just sent a direct response to your email address on file: ******************************.
  
  Regarding Your Complaint:
  I sincerely apologize for the inconvenience and frustration this situation has caused. We completely understand how the interpretation of the voucher terms could reasonably lead to confusion, and we truly value customers like you who take the time to share thoughtful and detailed feedback.
  
  While it is generally not our policy to issue refunds beyond the standard cancellation window, we recognize that the merchants policy was not clearly stated on the deal page. As such, we have made an exception to our policy and approved a full refund to your original payment method for the affected vouchers, as a one-time courtesy.
  
  To initiate the refund, please log into your Groupon account using the email address associated with your purchase *********************** and access the following secure links:
  
  Refund for Order #********** : *****************************************************************************************************************************
  
  Refund for Order #********** : *****************************************************************************************************************************
  
  Available Refund Options:
  Groupon Credits Instantly available and never expire.
  
  Original Payment Method May take up to 14 business days to appear, depending on your financial institution.
  
  Please note that the refund will reflect the amount paid, excluding any applied promotional discounts.
  
  Again, we appreciate your feedback and are committed to improving both our transparency and customer experience. Please note that similar exceptions may not be granted in the future, and we encourage you to make use of your Groupon purchases as intended whenever possible.
  
  Thank you for your understanding and for giving us the opportunity to resolve this.
  
  Warm regards,
  ******* ***** B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:07/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 9, 2025, I received an odd email. "Purchase Confirmed: Thank you for your purchase!" The email was for an unauthorized Groupon purchase. When I saw this email, I was at a *************** soccer game in **. (This info will be pertinent later on.)I changed my password as quickly as possible, and I contacted Groupon. They didn't get back to me until 8 days later (July 17). They told me in an email: "Unfortunately, due to our refund policy and the nature of this deal, it was a non-refundable deal. Based on the nature of this deal, we pay the merchant for the voucher and cannot offer a refund, as per the conditions set by the partner when they agreed to feature the deal on our site."I reiterated that this was NOT about refund policy. This was an unauthorized purchase due to an account compromise. I then followed up with extensive documentation to prove my case:I provided photo and ticket proof with metadata showing I was at *************** in ********** at the time of the transaction (around 3PM). The purchase originated from ********, **, where I was NOT located.I included the device IDs and IP addresses of my actual devices a MacBook and a ******* Galaxy S24 Ultra and asked Groupon to compare them to the unauthorized login.I also pointed out that the Discover card used for the transaction was inactive, and Discover had already flagged the charge as fraud before I even contacted them. I provided an audio recording of the Discover agent confirming this.Despite all this, Groupon responded claiming there was no evidence of account compromise. When I asked if they compared my proof to the hackers login details, they did not respond. They ignored my verified location, unmatched devices, fraud flag from Discover, and overwhelming evidence my account was compromised.I am requesting Groupon return the $37.99 charged to me.All documentation, emails, device logs, and recordings are available upon request.

  Business Response

  Date: 07/24/2025

  Hello ********,
  
  Thank you for reaching out to us through the Better Business Bureau.
  
  Ive reviewed your most recent comments as well as all internal Groupon correspondence related to this matter.
  
  I also just responded to you directly via email from **************************.
  
  Regarding your complaint, we are here to help you resolve your concern regarding the unauthorized charge.
  
  I'm truly sorry to hear about this situation. I fully understand how upsetting and concerning it is to discover unauthorized activity on your account, especially when you've taken the time to provide detailed documentation. Please rest assured that your account security is our top priority, and we take such reports very seriously.
  
  ? At this time, I can confirm that no credit card is currently linked to your Groupon account, which prevents any further transactions from being made.
  
  ? We strongly recommend following up with your financial institution, which has already flagged this transaction as fraudulent. They are in the best position to assist you through their official dispute process, and we will fully cooperate with any inquiry they initiate.
  
  Additionally, Ive sent you a separate email containing password reset instructions to further protect your account. If you dont see it in your inbox, please check your spam or junk folder. For maximum security, we recommend creating a strong new password using a mix of uppercase and lowercase letters, numbers, and symbols.
  
  Although our initial determination did not find conclusive evidence of unauthorized access based on the information available at the time, I sincerely appreciate the extensive documentation youve provided.
  
  We deeply regret any frustration this situation has caused and are committed to providing full support throughout this process.
  
  Please continue the conversation via the direct email Ive sent. If you have any additional questions, feel free to reply to me there.
  
  Thank you again for your patience and cooperation.
  
  Warm regards,
  ******* ***** B
  Manager
  Groupon Customer Support
  

  Customer Answer

  Date: 07/24/2025

   
  Complaint: 23640367
  
  I am rejecting this response because:

  The only resolution Groupon has provided is changing my password, which I already did immediately after seeing that my account was compromised on July 9th. 

  Secondly, the resolution I'm seeking is the return of $37.99.

  Thirdly, I would like to hear the response to two questions from Groupon. (A) why the extensive documentation of proof I provided was deemed invalid as evidence of an account compromise and (B) what proof would you additionally need, on top of the ** mismatch, photo metadata proving an alibi, and more that I have provided, to prove that my account was compromised? I've thrown everything, including the kitchen sink, at this. What more do you want? 

  Additionally, I have requested to see the details of all of my personal login details so that it can be compared to the hacker's purchase activity. Guaranteed, as Ive already shown, this hacker's **, device details, and transaction differ from mine. Plus, my older, AUTHORIZED transactions from Groupon should also differ from this wayward, unfamiliar hacker activity.

  Ultimately, I just want Groupon to answer these questions so that I can get my stolen $37.99 back

  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 07/26/2025

  Hello ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint, I sincerely apologize for the frustration and inconvenience this matter has caused. I understand how distressing it is to deal with unauthorized activity on your account, and I want to assure you that your concerns are being taken seriously.
  
  We appreciate the substantial documentation you've provided, including the ** mismatch, geolocation metadata, ticket receipts, and confirmation of the password change on July 9. Your diligence has not gone unnoticed.
  
  While our internal investigation did confirm that this order is an unauthorized order.
  
  Regarding your request to access your personal login and activity history for comparison purposes, we understand and respect your right to access your data. You can formally request a copy of your personal data by visiting our privacy portal here:***************************************************
  
  where we handle such requests in compliance with data protection laws.
  
  In the meantime, we still recommend initiating a dispute with your bank or card issuer. Once that process is underway, Groupon will fully cooperate with their investigation and support a refund where appropriate.
  
  Once again, Im truly sorry for the trouble this situation has caused. Please dont hesitate to reach out if you have further questions or wish to proceed with escalation.
  
  Thank you for your understanding.
  
  Regards,
  ******* ***** B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/28/2025

   
  Complaint: 23640367
  
  I am rejecting this response because:
  
  Groupon has now acknowledged that the $37.99 transaction was unauthorized (see attached document titled Admission of Unauthorized Purchase). This admission follows extensive evidence I submitted: including IP mismatch, geolocation metadata, password change records (see attached document called "Password Change"), and a toll violation placing me in a different state at the time of purchase (see Toll Violation Email).
  
  Despite this, Groupon has refused to issue a refund for the fraudulent charge, which raises serious concerns.
  
  This isnt an isolated case.
  
  Groupon reviews on "TrustedReviews" (see attached Groupon Reviews) reveal a disturbing pattern:
  
  -A number of users have reported account breaches at **********************
  -Users are then denied refunds even after presenting clear evidence of unauthorized access
  -Groupon delays and deflects, often until the consumer gives up
  
  I now suspect that Groupon is knowingly profiting from compromised accounts, either by refusing to refund stolen funds or by enabling a system where hacks go unremedied. Whether this is due to willful negligence or internal policy, it reflects systemic misconduct and possible consumer fraud.
  
  As a result, I have filed a police report with Nassau County Police (see attached), and I've already escalated the issue to the *** and the NY Attorney General.
  
  A class-action lawsuit may be the next step.
  
  If Groupon agrees the order was unauthorized, it is both unethical and potentially unlawful to withhold the refund. This raises the question: How many more victims have been silenced using this tactic?
  
  I respectfully urge the BBB to escalate this matter internally and flag Groupon for further investigation regarding potential abuse of consumer trust and possible violations of fraud and data protection laws.
  
  Thanks so much for your continued support and advocacy in protecting consumers.
  
  ******** ******
  
  Sincerely,
  
  ******** ******