Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,926 total complaints in the last 3 years.
1,282 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/11/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Summary:Groupon refused to honor the written terms printed on my REMOVEDticket and denied a valid refund. Amount disputed: $852.Details:I purchased Buy a Day, Get a 2nd Day FREE Universal Studios Hollywood tickets from Groupon on June 10, 2025 (Order #REMOVED-149899-985267). The official ticket PDF issued at purchase clearly states:Second visit must be completed on or before December 17, 2025 when ticket will expire in full.There is no mention of any 90-day limit after the first visit. These printed terms form the binding contract at the time of sale, and I relied on them exactly as provided.On Nov 24, 2025, well before the printed expiration, REMOVEDrefused to honor the second-day admission. This denial occurred despite me presenting the original ticket exactly as instructed. This was a merchant error, not an expired or misused ticket.I contacted Groupon multiple times and supplied the ticket PDF. Instead of honoring the printed terms, Groupon repeatedly referenced a generic deal page that appears to have been updated after my purchase. Those online terms conflict with the written terms on my actual ticket. Groupon has not addressed this discrepancy and insists on using terms that were never part of my purchase.Groupon acknowledges the order as Final Sale, which means the printed ticket terms must be honored and cannot be substituted with later-modified web terms. Their refusal to refund constitutes a failure to deliver the service as described, a contract inconsistency, and a non-delivered paid service.Resolution Requested:A full refund of $852 for the denied second-day visit, as Groupon did not honor the written terms of the ticket they issued. Please find the attached pdfs with purchase email and terms and another pdf with discussion with Groupon customer service.
Business Response
Date: 12/12/2025
Hi REMOVED,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from REMOVED.

Regarding your complaint: I hope this message finds you well. I understand how disappointing and frustrating it must have been to be denied admission on your second visitespecially when you relied on the written terms printed directly on your Universal Studios ticket. Please accept my sincere apologies for the inconvenience this caused and for the frustration youve experienced while seeking a resolution.

Regarding your Groupon for 2-Day General Admission Tickets at REMOVED, REMOVED(Order #REMOVED-149899-985267), Ive carefully reviewed your case and want to assure you that appropriate action has been taken to resolve this for you. I can confirm that your refund has already been successfully processed back to the original form of payment used for purchase.

Here is a breakdown of the refund details for your reference:

- A portion of your original purchase was paid using Groupon Bucks, which has already been refunded to your account. You can view this by visiting: REMOVED

- The remaining portion, which was charged to your credit or debit card, was successfully refunded on December 11, 2025. Please note that it may take your financial institution a few business days to post the refund to your account.

Additionally, Ive made sure your feedback has been shared with the appropriate teams. Your experience highlights an important issue, and your input will help us work with our merchant partners to prevent similar situations in the future.

Thank you again for your patience throughout this process. If you have any further questions or need anything else, please dont hesitate to let me know. Im here to help.

Warm regards,

REMOVED
Manager
Groupon Customer Support
Customer Answer
Date: 12/15/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

Sincerely,

REMOVEDR REMOVED
Initial Complaint
Date:12/10/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Dec 7th, I purchased a REMOVED2024 license via REMOVED. The product listing and checkout page prominently featured a "3-day hassle-free refund guarantee."Within hours of the purchase, I identified that the software was being provided by an unauthorized third-party source ("REMOVED") rather than REMOVEDdirectly, posing a security risk. I immediately contacted Groupon support to request a refund, well within the 3-day window.Groupon denied the refund, stating that because the voucher code was viewed/delivered, it was considered "redeemed" and non-refundable. I replied with photographic evidence of their "3-day hassle-free refund guarantee" from my checkout session. They acknowledged the evidence but still refused to honor the guarantee, citing an internal policy that contradicts the terms displayed to the consumer at the time of purchase.This is a deceptive sales practice. A merchant cannot advertise a "hassle-free refund" to induce a sale and then rely on hidden terms to deny that refund once the money is collected. I have not downloaded the software or used the key. I am requesting a full refund of $17.69.
Business Response
Date: 12/12/2025
Hi REMOVED,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from REMOVED.

Regarding your complaint: I hope this message finds you well. I truly understand how frustrating this experience has been, especially given the expectations set at the time of purchase. Im very sorry for any inconvenience or confusion this situation has caused.

Regarding your Groupon for Office 2024 Standard for Windows PC (Order #REMOVED), Ive carefully reviewed your case, and I want to reassure you that your request has now been fully resolved on our end. After checking our records, I can confirm that a full refund was successfully processed to your original payment method on December 11, 2025. You should have received an email confirmation shortly after the refund was issued. If you havent seen that message, I recommend checking your spam or junk folder in case it was filtered there.

Refunds issued back to a credit or debit card will appear as a refund from Groupon, Inc. Depending on your bank or card issuer, it may take a few business days for the funds to finalize and appear in your account.

We truly appreciate you bringing this matter to our attention. Feedback like yours helps us identify areas where we need to improve. Your experience was not what we aim to deliver, and Im genuinely sorry for the inconvenience you encountered.

If theres anything else you need or if you have any additional questions, please know that were here to help.

Warm regards,

REMOVED
Manager
Groupon Customer Support
Customer Answer
Date: 12/15/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

Sincerely,

REMOVED
Initial Complaint
Date:12/09/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been waiting for weeks for a refund for over $200 and I can not get any help or communication on it. I reach out to customer service and they only have a chat line that goes to remote agents who do not help. The business Groupon issued my purchase from already confirmed and sent the funds back to Groupon for my refund but Groupon issued not communicating with me.
Business Response
Date: 12/13/2025
Hi REMOVED,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from REMOVED.

Regarding your complaint: I hope this message finds you well. Im truly sorry for the frustration this situation has caused. Its certainly not the experience we want for our valued customers.
REMOVED="" style="color: rgb(24, 24, 24); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol"; font-size: 13px;">
Regarding your Groupon for The Skunk Train & Rail Bikes, I want to reassure you that your concern is being handled internally. Our team has already reached out to the merchant to verify the refund on their end, as were required to receive their confirmation before we can process refunds for redeemed vouchers. Unfortunately, we are still awaiting their response, and this delay has affected our ability to finalize your refund promptly. I sincerely apologize for the inconvenience this has caused and for the lack of clarity during this time.

Please rest assured that your request has not been overlooked. We are actively following up with the merchant and will proceed with the next steps as soon as we receive the necessary confirmation from them. I understand how important this refund is to you, and I will make sure youre updated as soon as we have new information.

We truly value you as a customer, and I appreciate your patience and understanding while we work to resolve this for you. If you have any additional questions in the meantime or if theres anything else I can do to help, please dont hesitate to let me knowIm here to assist.

Warm regards,

REMOVED
Manager
Groupon Customer Support
Customer Answer
Date: 12/15/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

Sincerely,

REMOVED
Initial Complaint
Date:12/08/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought the tour from Groupon knowing we would be going to REMOVEDin October. We paid $84.60 for 2 people. Two weeks before we were to take this tour, I called to make reservations. However, the tour company said they would not be able to accommodate us due to my medical condition. They suggested we take a private tour which we could not afford nor were going to do because we had already purchased the tour through Groupon. When we got back from our trip, tried to get a refund from Groupon. But the only way you can get in touch is through AI. No other way anymore. No one answers the phone at their headquarters either. Cannot even email my complaint. AI states my refund period is over. But my expiration date is not until February 6, 2026. Good luck trying to get this settled or even someone to talk to.
Business Response
Date: 12/09/2025
Hello REMOVED,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from REMOVED.

Regarding your complaint: Thank you so much for reaching out, and Im truly sorry for the difficulties you experienced, both with the tour company and while trying to get help from our support team. I understand how upsetting this must have been, especially after planning your trip and expecting everything to go smoothly. You deserved a clearer and more supportive experience, and I appreciate you giving us the chance to look into this for you.

Let me address the concerns you raised one by one:

Trouble Reaching Support:
Im sorry if it felt like you could only speak with REMOVEDor that it was difficult to get meaningful help. Your feedback is important, and we are constantly working to make our support more accessible and effective. At the moment, I dont see any previous contacts from this email address, nor any matching order under your account, so Im unable to review what may have happened earlier, but I absolutely want to get this sorted out with you now.

Refund Window vs. Voucher Expiration:
I completely understand why this was confusing. The expiration date you mentioned (February 6, 2026) only reflects how long the voucher is valid for redeeming the service with the merchant to get the full value of the offer. However, it does not determine how long you are eligible for a refund.

Most vouchers can only be refunded within 3 days of purchase, unless the deal is specifically listed as non-refundable. From what you described, it sounds like you reached out to us only after returning from your trip, which would have been well beyond the standard refund period.

Refund Policy and REMOVEDMessaging:
If your voucher was outside the refundable timeframe, the REMOVEDchat likely reflected that policy. Even when connected to a live agent, we still must follow the refund terms associated with the specific deal. I understand this can feel disappointing, and Im sorry the experience added to your frustration.

Phone Support:
We currently do not offer phone-based customer service, so Im not sure which number you may have reached. I apologize for any confusion this caused.

Next Step: Lets Locate Your Order

I want to make sure we properly investigate this. To do that, Ill need a bit more information so I can locate the correct order and review the exact terms.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 12/18/2025

Complaint: 24241630

I am rejecting this response because:

To BBB, Thank you very much for allowing me to voice my frustration re Groupon. I knew BBB would be the one to help resolve my issue with the company. Yes, a Groupon agent did reach out to me a day or so after reaching out to your company. It's amazing how I had been trying for over a month to have anyone respond from Groupon and your company was able to get them to respond within a day. After a few emails being interchanged with Groupon, the issue has now been resolved. Again, thank you for being the "bridge" that connects. I love BBB.

REMOVEDjevic REMOVED
Customer Answer
Date: 12/18/2025

Better Business Bureau:

To BBB, Thank you very much for allowing me to voice my frustration re Groupon. I knew BBB would be the one to help resolve my issue with the company. Yes, a Groupon agent did reach out to me a day or so after reaching out to your company. It's amazing how I had been trying for over a month to have anyone respond from Groupon and your company was able to get them to respond within a day. After a few emails being interchanged with Groupon, the issue has now been resolved. Again, thank you for being the "bridge" that connects. I love BBB.

Sincerely,

REMOVED-REMOVED
Initial Complaint
Date:12/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a voucher for a hotel stay.Spent$225.40 for the stay.Had to cancel booking because my wife and I caught the flu and are unable to leave the home.Contacted Groupon, was denied a refund and was given a time-sensitive discount code to spend more money on their platform.Contacted the hotel and was informed it was booked through Expedia.Contacted Expedia and was informed there is no record of the booking/reservation on their system.Filed a dispute with my bank due to the lack of action to resolve the issue.
Business Response
Date: 12/09/2025
Hello Jan,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from REMOVED.

Regarding your complaint: Thank you for taking the time to share your concerns, and Im truly sorry to hear that you and your wife were unwell during the time of your planned stay. I completely understand how disappointing it is to be unable to travel unexpectedly, especially due to illness.

Ive reviewed your reservation and your recent contacts with our team, and Id like to clarify the situation to ensure everything is fully transparent.

Your booking was made under a Non-Refundable option. As stated on the deal page at the time of purchase, this type of reservation cannot be canceled or modified after booking, and the full amount remains chargeable even when travel becomes impossible due to unforeseen circumstances. These terms are set by the hotel and booking provider, and Groupon must follow them.

You reached out to us just a few hours before your scheduled check-in, which unfortunately left no time or ability for us to request any accommodation or exception from the hotel or the booking provider. Even though the reservation is non-refundable, we do try to seek exceptions when possible, however, the very late timing made that impossible in this case.

Regarding your communication with Expedia: Groupon uses Expedia as a third-party inventory provider, but they do not have access to Groupon order details. If a Groupon reference number was provided, they would not have been able to locate the reservation in their system.

Although we were not able to refund a non-refundable reservation, our agent did offer a promo code strictly as a gesture of goodwill, not as an obligation to make additional purchases.

I truly understand how frustrating the situation must feel, especially when illness disrupts plans unexpectedly. However, based on the terms of the reservation and the timing of the request, we are unable to issue a refund for this order.

If there is anything else you need clarity on, or if you have additional questions, please feel free to let me know. Im here to help however I can.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 12/10/2025

Complaint: 24237767

I am rejecting this response because:
I am extremely disappointed and frustrated at your response. It's not possible to control if we get sick so it feels disrespectful that your team attempted to get me to spend more money on your platform. The promo code that expires in a week is a disappointing gesture of 'goodwill.'
As a customer, I do not feel valued and protected if anything were to happen due to unforeseen circumstances. I urge you to reevaluate your policies and procedures since as it stands, your company values taking money instead of fostering good rapport with your customers.
I am still seeking a refund.
Sincerely,

Jan REMOVED
Initial Complaint
Date:12/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a promo from Groupon for REMOVEDmembership with a shop card but I did not received the card yet after 2 months.
Business Response
Date: 12/09/2025
Hello Mahmoud,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from REMOVED.

Regarding your complaint: Thank you for reaching out again. Im truly sorry for the ongoing frustration youve experienced, and I understand how upsetting it is not to receive the Shop Card you were expecting.

I want to reassure you that the promotion you purchased on Groupon is a legitimate REMOVEDoffer, and your membership was activated successfully at the time of purchase. While Groupon processes the sale, all REMOVEDincentives, including the digital Shop Card, are issued directly by REMOVEDonce the membership is activated.

We have reviewed your case carefully. Weve also asked for specific information (such as the date, time, and representative you spoke with at REMOVED) so we could escalate the matter internally. Unfortunately, we have not yet received those details, which are necessary for us to move forward on our side.

Its also important to note that REMOVEDhandles incentive issues only through their online support form, not through in-store membership desks or warehouse phone lines. If REMOVEDwas contacted through a local warehouse, they would not be able to assist, which may be why you were told the promotion was not approved.

For REMOVEDto locate and issue your Shop Card, please submit your request using this official link:
REMOVEDOnline Support Form: REMOVED

Once you complete the form, REMOVEDwill be able to access your online membership activation and issue the Shop Card that is part of your promotion.

Because the voucher was redeemed immediately and your 1-year membership has already begun, the order is non-refundable under the terms of the deal. However, we are still here to support you in getting the incentive you are owed.

If you would like us to escalate further, please reply with the most recent date/time you contacted REMOVEDand any reference number they provided (if you have one). We will be happy to continue assisting you.

Thank you for your patience, and Im committed to helping you resolve this.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 12/09/2025

Complaint: 24239647

I am rejecting this response because: Groupon fraud customers in this promotion as anybody can renew his membership directly from REMOVEDwith the same amount of money. But Groupon decisively mention that renewal through Groupon will give you a gift card as a reward. And this is not the truth especially when a problem occur, Groupon just throw the customer away to Costco!

Sincerely,

REMOVED
Initial Complaint
Date:12/06/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am submitting this complaint regarding a misleading promotional offer sold through Groupon for Staples Double-Sided Holiday Photo Cards (50-pack).The Groupon listing represented this item as having an original price of $99.99 and being discounted to $40, implying a significant savings (approximately 60%) for purchasing through Groupon. However, at the time I purchased and redeemed the voucher, Staples itself was independently running a promotion that already priced the same product at $40 without requiring a REMOVEDa result, the Groupon voucher provided no actual discount or added value compared to purchasing directly from Staples. The advertised original price and implied savings were therefore misleading, as the $40 price was not a special Groupon-negotiated discount but simply a price match to Staples existing promotion.I contacted Groupon customer support to explain this issue and request a credit or adjustment. Groupon declined, stating that the voucher already reflected a significant markdown and that no additional compensation could be offered. This response did not address the core issue: that the savings advertised by Groupon did not exist in practice.I believe this constitutes misleading advertising, as the deal suggested consumers would save money by purchasing through Groupon when, in reality, the same price was openly available through the merchant at the same time.Thank you for reviewing this.
Business Response
Date: 12/09/2025
Hello REMOVED,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from REMOVED.

Regarding your complaint: Thank you for reaching out and for taking the time to explain your concerns. I understand how the pricing differences between the Groupon offer and Staples temporary promotion could be confusing, and I appreciate the opportunity to clarify.

The discount shown on the Groupon deal is based on the merchants regular price for the product. While Staples is running a limited-time promotion during the period you're looking to redeem your voucher, temporary sales offered directly by the merchant do not affect the validity or accuracy of the Groupon discount, which reflects the standard non-promotional price.

Because of this, the Groupon offer was not misleading, the savings shown were calculated from the merchants regular price, not a short-term promotional rate. Your screenshot also indicates that the Staples promotion is a limited offer valid through 12/20, while your Groupon voucher remains valid through January 11, 2026.

Our team has already issued goodwill credits to help with the inconvenience, but were not able to offer a refund on this order.

If you have any additional questions or need further assistance, Im here to help.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 12/10/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

Sincerely,

REMOVED
Initial Complaint
Date:12/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for a REMOVEDClub Plus Membership. The Groupon did not work. I tried several times to redeem the voucher. I contacted Groupon three times for assistance and they were unable to help me. I even contacted REMOVEDand they said they were unable to help me because it was a Groupon voucher. But fortunately for me they were kind enough to allow me to purchase a membership directly through them for the same price. Now I would like a refund from Groupon because of their error and they are refusing to give me one. I have attached the error message I continue to get. This is absolutely ridiculous and the trouble and frustration this has caused it uncalled for and unprofessional. As a consumer I would like a refund and a direct response from corporate.
Business Response
Date: 12/09/2025
Hi REMOVED,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from REMOVED. I apologize for the trouble.

Regarding your complaint: I request you to accept our sincere apologies for the inconvenience and frustration youve experienced while attempting to redeem your REMOVEDClub Plus Membership voucher. We understand how disappointing this situation has been, and we appreciate your patience while we reviewed your case.

After carefully examining your order #REMOVED$70 for a One-Year REMOVEDClub Plus Membership, I can confirm that your request was escalated to the appropriate internal team for further review. They have verified that the voucher code associated with your order is functioning as expected.

We understand from your email that you no longer wish to redeem the Groupon, as you have already purchased the membership directly from REMOVEDClub and have used their services. While we certainly understand your reasoning, we must also follow the refund policy associated with this deal.

Upon review, we can see that the voucher has already been viewed in your account. In line with the terms and conditions for this offer, vouchers are not eligible for a refund once they have been viewed or accessed, regardless of whether they were ultimately redeemed. For this reason, we are unfortunately unable to process a refund for your purchase.

If you do not wish to use the voucher yourself, you still have the option to gift it to a friend or family member, as permitted by the deals terms. Should you or the recipient encounter any difficulties with redemption, please let us know, we will be more than happy to assist you to ensure the voucher can be used successfully.
Were sorry for the inconvenience caused and would like to offer you an exclusive promo code to enhance your Groupon experience with great discounts on your next purchase.
- Your code: MXL7B352 - for 20% off Local deal, max $50 per voucher
- Validity: 7 days from today
Simply apply this code to an eligible deal at checkout and enjoy a great discount on your purchase.
Thank you again for your understanding. Please feel free to reach out if there is anything more we can help with.

Regards,

REMOVED.
Manager
Groupon Customer Support
Customer Answer
Date: 12/10/2025

Complaint: 24237812

I am rejecting this response because:

The code is still not working. Yes when you click the link it takes you to the correct site. What Groupon is failing to realize is you CAN NOT get past the account information to actually purchase the membership. This Groupon is a scam and as a consumer I should not have to go through loops and hoops to get something I paid for. I request a full refund.

Sincerely,

REMOVED
Business Response
Date: 12/14/2025
Hi REMOVED,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from REMOVED. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the continued frustration this issue has caused. I understand how disappointing it is when you are unable to redeem something youve already paid for, and I appreciate the opportunity to clarify what is happening.

After reviewing your case again, I can confirm that there is no error with the Groupon code. The code is valid and functioning correctly on REMOVEDClubs system.

However, based on how REMOVEDClub processes promotional memberships, one possible reason you may be unable to proceed past the account information stage is the eligibility restrictions set by REMOVEDClub for this offer. According to the deal terms:

Offer is valid for new REMOVEDClub members only
Not valid for renewals
Former members must have had their membership fully lapsed for at least six months prior to purchase

If the email or personal information you are entering is associated with an existing or recently expired REMOVEDClub membership, their system will automatically detect you as a current or returning customer, preventing activation of this promotional membership.

To verify your membership status, REMOVEDClub recommends one of the following:

- Checking your renewal date under your Membership Account "REMOVED"
- Logging into your online REMOVEDClub account
- Contacting REMOVEDClub directly via LIVE Chat "REMOVED"
(Please have your previous membership details available.)

You may simply be attempting to register with an email or personal information that REMOVEDClub still recognizes as an active or recently expired member profile.

In line with the terms and conditions for this offer, vouchers are not eligible for a refund once they have been viewed or accessed, regardless of whether they were ultimately redeemed. For this reason, we are unfortunately unable to process a refund for your purchase.

If you have any further queries, please let me know.

Regards,

REMOVED.
Manager
Groupon Customer Support
Customer Answer
Date: 12/15/2025

Complaint: 24237812

I am rejecting this response because:
The code does not work.

Sincerely,

REMOVED
Initial Complaint
Date:12/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was trying to get tickets for the Opryland ICE event in REMOVEDfor Sunday, Nov 16th, at 1630. I clicked on everything that I needed to and I was redirected a few times to new screens. Finally the option to confirm my time was given and I picked 1630, but no date was provided. I selected the time, thinking that my date was still selected for the 16th. The next page that appeared was the page for payment. I paid and got my confirmation page. That's when I noticed the error. The date had changed to Nov 17th at 1630. I contacted groupon right away and told them the error that happened on the website. They said that all sales were final and there was nothing that could be done. I was told to contact the venue to see if they would change the date for me. I explained that it was an error on the website from when I was redirected. The venue said they were unable to change anything on their end. I reached back out to groupon and spoke with a supervisor, they again said there was nothing they could do. I was out $138 and still had to buy tickets for the correct date, which I bought at the venue day of the 16th for over $50 more. The supervisor told me that, "our policies are in place to ensure fairness and consistency for all our valued customers." I am unsure if he was saying that I am not a valued customer since this was my first and only time using Groupon and after this experience, it will be my last time. Thank you for any help you can offer. Have a blessed Holiday season.
Business Response
Date: 12/07/2025
Hi REMOVED,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from REMOVED. I apologize for the trouble.

Regarding your complaint: Thank you for reaching out and for taking the time to explain what happened when you purchased your tickets for the Opryland ICE event. Im truly sorry for the frustration and inconvenience this experience has caused you, especially given that this was your first time using Groupon. We understand how disappointing it must have been to discover the incorrect date after completing your purchase.

I want to acknowledge the effort you made in trying to resolve this promptly, both with us and with the venue. I completely understand that you were unable to use the voucher because it was not booked for your preferred date.

After carefully reviewing your request, Id like to explain why were unable to issue a refund for this particular deal. When the merchant agreed to feature this offer on our site, they established specific terms, including that once a purchase is made, the reservation is held exclusively for the customer. Because the merchant allocates resources immediately upon booking, they are not able to accommodate changes or cancellations after the purchase is confirmed.

We work hard to make sure customers have all the relevant information before buying, and these conditions, along with full deal details are outlined on the purchase page for this offer. You can view them anytime here: REMOVED.

For these reasons, were not able to proceed with a refund for the order. However, in consideration of your circumstances and as a one-time exception, I have issued Groupon Credits in the amount of $138.22 to your account "REMOVED".

Your credits are available to use immediately and will remain valid for 180 days. You can view your balance anytime by visiting your My Groupons page and checking the top-right corner for Groupon Credits balance.

When youre ready to use them, simply ensure the box labeled Apply available Groupon Bucks is checked during checkout. The credits will automatically be applied to your purchase total.

Once again, I sincerely apologize for the inconvenience and disappointment this situation caused. We truly appreciate your understanding, and we hope this gesture helps improve your experience with us.

If there is anything more I can help with, please dont hesitate to reach out.

Wishing you a wonderful and blessed holiday season,

Regards,

REMOVED.
Manager
Groupon Customer Support
Initial Complaint
Date:12/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Dec 5, 2025, I ordered six adult tickets to the Pirates Dinner in REMOVED, REMOVED, When I received the confirmation email, I checked the Groupon app to ensure it was correct and noticed that Groupon also charged me for six child tickets that I did not order. I don't have any kids. I contacted Groupon immediately and they said it was not refundable. I contacted them within 10 minutes of the order.
Business Response
Date: 12/07/2025
Hi REMOVED,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from REMOVED.

Regarding your complaint: I hope this message finds you well. Im truly sorry for the stress and inconvenience this situation has caused you. I completely understand how frustrating it must have been to notice additional child tickets on your order.

To assist you further, Ive reviewed the account associated with the email address you contacted us from REMOVEDAt this time, Im unable to locate any recent purchases under this account, including the Pirates Dinner Adventure tickets. Its possible that the order may have been completed under a different email address or a secondary Groupon account.

To help us look into this thoroughly, could you please provide the following details:

- The order number or voucher code for the purchase
- The email address that was used at checkout

Once we have this information, well be able to locate the transaction, review what happened with the additional child ticket charges, and determine the best resolution for you. I look forward to your reply and am here to help every step of the way.

Regards,

REMOVED
Manager
Groupon Customer Support

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Groupon, Inc. is NOT a BBB Accredited Business.