Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 19th, 2025 at 12:38 pm I purchased 3 tickets to the ******************, aquarium, and safari park at **************************************************************************************************. When we looked online there were hundreds of animals, some rides and a mining experience, and several restaurants to choose from when we got hungry. Before you enter the zoo, you pass through a building with a gift shop and a ticket counter. We could not see into the zoo without scanning our tickets, and there were no signs hanging or notices on groupon saying things were closed. When we scanned our tickets and entered the actual zoo/park we started walking to see the animals. Many cages were empty for improvements. My nephew was really excited to go on the rides, and he couldnt because they were ALL closed. There was supposed to be a mining experience and that was closed. There was supposed to be 6 restaurants there and there was only 2 open that we could see. The zoo closes at 4, so at 3:20 we stopped into the snack shop slice and were told they close in 10 minutes. I am attaching pictures that I started taking halfway into our visit (meaning there is more closures than just the ones I took). We paid $105.77 to walk through a run down zoo with nothing open. Groupon says they wont refund us because we used the vouchers, but when we scanned our vouchers we had no idea what was behind the doors. You have to scan them to enter. I am asking for at least half of our money back, $52.89 or a Groupon credit onto my account.

  Business Response

  Date: 07/30/2025

  Hi ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I truly regret to hear that your visit did not meet expectations and that several attractions and facilities were unavailable.
  
  After carefully reviewing your concerns with the merchant, weve confirmed that the vouchers were scanned and marked as redeemed in their system. Unfortunately, as per our policy, once vouchers are redeemed, were unable to process a refund without confirmation from the merchant authorizing it.
  
  That said, we absolutely understand the disappointment caused by the situation you described. As a one-time exception and gesture of goodwill, I have issued $50 in Groupon Credits to your account. These credits are available for immediate use and are valid for 180 days. You can view your available credit by logging into your Groupon account and checking the top-right corner of your My Groupons page, where it shows your Groupon Credits balance.
  
  When you're ready to make a purchase, simply ensure the box next to Apply available Groupon Bucks is checked under the Payment Method at checkout. The available credits will automatically be applied to your total.
  
  We truly value you as a customer and appreciate the time you took to provide your feedback. Please dont hesitate to reach out if you have any further questions or need assistance with anything else.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *********

• Initial Complaint

  Date:07/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Issue with Black Angus Groupon Request for Refund I purchased a Groupon for Black Angus after seeing that there was a nearby location at ******************************************* (usually takes around 30 mins to drive one way to the restaurant from my house) which prompted me to make the purchase. At the time of purchase, the offer listed 31 locations available for redemption.I attempted to redeem the Groupon for dinner last night. My GPS directed me to the ******** location three separate times, but I still could not find the restaurant. I then called the listed number for that location, **************, and the voicemail message stated that the restaurant had closed as of 7/11/2025.I reached out to Groupon customer support via text and requested a refund. In response, I received an email suggesting I redeem the voucher at another location. However, I later received an email reminder from Groupon urging me to use the voucher soon before it expires. When I checked again, I noticed that Black Angus locations unfortunately are all far from my area!!!Driving to any of the remaining locations would require AT LEAST a 3-hour round trip, which is not reasonable or practical for customers! Given that the originally available nearby location is now permanently closed, I believe a refund is justified.Thank you for your understanding and assistance.

  Business Response

  Date: 07/27/2025

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Im happy to confirm that your refund for the Black Angus Groupon was successfully processed on July 26, 2025 in the form of Groupon Bucks. You should have received a confirmation email at that time if its not in your inbox, please check your spam or promotions folder just in case it landed there.
  
  The amount should already be available in your Groupon account and can be applied toward any future eligible purchase on our platform.
  
  We appreciate your patience and understanding. If theres anything else you need or if you have questions about using your Groupon Bucks, dont hesitate to let us know were here to help!
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/28/2025

  Better Business Bureau:
  
  Thank you so much for taking care of this case I really appreciate it. Today, I received an email from Groupon confirming they will refund the credit to my Groupon account. I believe this is a reasonable resolution, so Ive accepted it. That said, this case can now be closed.

  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased three separate vouchers on Groupon, each for a different service from the same business. Im an attorney, and I make a point to read fine print carefullyespecially when using Groupon, where terms can vary widely.Each of my vouchers included the phrase: Limit 1 per visit. Limit 1 per person. This language was listed individually on each voucher, with no further clarification. I reasonably interpreted this to mean that only one voucher could be used per service and per visitnot that I was prohibited from purchasing multiple different services from the same business.However, when I contacted the vendor to schedule my appointments, I was told they would only accept a single Grouponregardless of the service. This was not disclosed anywhere on the deal page or the voucher terms. Notably, Groupon is currently selling approximately 10 different offers for this same business, yet this limitation is never made clear to potential buyers.I contacted Groupon to request a refundsomething I believe is entirely reasonable given the lack of disclosureand was denied a return to my original payment method. Instead, I was offered a refund in the form of Groupon Bucks, which I find unacceptable. I attempted to explain the situation to customer service, and reiterated my request for a proper refund. They declined to make any exception or take responsibility.I am submitting this complaint in the hopes of resolving the matter with a full refund to my original form of payment. I would prefer not to escalate further, but will do so if necessary.I will not be making future purchases from Groupon. Given the company's steep decline in recent years, treating customers this way is not only short-sighted, but helps explain why Groupon has lost over 99% of its value since its IPO...

  Business Response

  Date: 07/24/2025

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comments as well as all internal Groupon correspondence related to your case. I also just sent a direct response to your email address on file: ******************************.
  
  Regarding Your Complaint:
  I sincerely apologize for the inconvenience and frustration this situation has caused. We completely understand how the interpretation of the voucher terms could reasonably lead to confusion, and we truly value customers like you who take the time to share thoughtful and detailed feedback.
  
  While it is generally not our policy to issue refunds beyond the standard cancellation window, we recognize that the merchants policy was not clearly stated on the deal page. As such, we have made an exception to our policy and approved a full refund to your original payment method for the affected vouchers, as a one-time courtesy.
  
  To initiate the refund, please log into your Groupon account using the email address associated with your purchase *********************** and access the following secure links:
  
  Refund for Order #********** : *****************************************************************************************************************************
  
  Refund for Order #********** : *****************************************************************************************************************************
  
  Available Refund Options:
  Groupon Credits Instantly available and never expire.
  
  Original Payment Method May take up to 14 business days to appear, depending on your financial institution.
  
  Please note that the refund will reflect the amount paid, excluding any applied promotional discounts.
  
  Again, we appreciate your feedback and are committed to improving both our transparency and customer experience. Please note that similar exceptions may not be granted in the future, and we encourage you to make use of your Groupon purchases as intended whenever possible.
  
  Thank you for your understanding and for giving us the opportunity to resolve this.
  
  Warm regards,
  ******* ***** B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:07/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 9, 2025, I received an odd email. "Purchase Confirmed: Thank you for your purchase!" The email was for an unauthorized Groupon purchase. When I saw this email, I was at a *************** soccer game in **. (This info will be pertinent later on.)I changed my password as quickly as possible, and I contacted Groupon. They didn't get back to me until 8 days later (July 17). They told me in an email: "Unfortunately, due to our refund policy and the nature of this deal, it was a non-refundable deal. Based on the nature of this deal, we pay the merchant for the voucher and cannot offer a refund, as per the conditions set by the partner when they agreed to feature the deal on our site."I reiterated that this was NOT about refund policy. This was an unauthorized purchase due to an account compromise. I then followed up with extensive documentation to prove my case:I provided photo and ticket proof with metadata showing I was at *************** in ********** at the time of the transaction (around 3PM). The purchase originated from ********, **, where I was NOT located.I included the device IDs and IP addresses of my actual devices a MacBook and a ******* Galaxy S24 Ultra and asked Groupon to compare them to the unauthorized login.I also pointed out that the Discover card used for the transaction was inactive, and Discover had already flagged the charge as fraud before I even contacted them. I provided an audio recording of the Discover agent confirming this.Despite all this, Groupon responded claiming there was no evidence of account compromise. When I asked if they compared my proof to the hackers login details, they did not respond. They ignored my verified location, unmatched devices, fraud flag from Discover, and overwhelming evidence my account was compromised.I am requesting Groupon return the $37.99 charged to me.All documentation, emails, device logs, and recordings are available upon request.

  Business Response

  Date: 07/24/2025

  Hello ********,
  
  Thank you for reaching out to us through the Better Business Bureau.
  
  Ive reviewed your most recent comments as well as all internal Groupon correspondence related to this matter.
  
  I also just responded to you directly via email from **************************.
  
  Regarding your complaint, we are here to help you resolve your concern regarding the unauthorized charge.
  
  I'm truly sorry to hear about this situation. I fully understand how upsetting and concerning it is to discover unauthorized activity on your account, especially when you've taken the time to provide detailed documentation. Please rest assured that your account security is our top priority, and we take such reports very seriously.
  
  ? At this time, I can confirm that no credit card is currently linked to your Groupon account, which prevents any further transactions from being made.
  
  ? We strongly recommend following up with your financial institution, which has already flagged this transaction as fraudulent. They are in the best position to assist you through their official dispute process, and we will fully cooperate with any inquiry they initiate.
  
  Additionally, Ive sent you a separate email containing password reset instructions to further protect your account. If you dont see it in your inbox, please check your spam or junk folder. For maximum security, we recommend creating a strong new password using a mix of uppercase and lowercase letters, numbers, and symbols.
  
  Although our initial determination did not find conclusive evidence of unauthorized access based on the information available at the time, I sincerely appreciate the extensive documentation youve provided.
  
  We deeply regret any frustration this situation has caused and are committed to providing full support throughout this process.
  
  Please continue the conversation via the direct email Ive sent. If you have any additional questions, feel free to reply to me there.
  
  Thank you again for your patience and cooperation.
  
  Warm regards,
  ******* ***** B
  Manager
  Groupon Customer Support
  

  Customer Answer

  Date: 07/24/2025

   
  Complaint: 23640367
  
  I am rejecting this response because:

  The only resolution Groupon has provided is changing my password, which I already did immediately after seeing that my account was compromised on July 9th. 

  Secondly, the resolution I'm seeking is the return of $37.99.

  Thirdly, I would like to hear the response to two questions from Groupon. (A) why the extensive documentation of proof I provided was deemed invalid as evidence of an account compromise and (B) what proof would you additionally need, on top of the ** mismatch, photo metadata proving an alibi, and more that I have provided, to prove that my account was compromised? I've thrown everything, including the kitchen sink, at this. What more do you want? 

  Additionally, I have requested to see the details of all of my personal login details so that it can be compared to the hacker's purchase activity. Guaranteed, as Ive already shown, this hacker's **, device details, and transaction differ from mine. Plus, my older, AUTHORIZED transactions from Groupon should also differ from this wayward, unfamiliar hacker activity.

  Ultimately, I just want Groupon to answer these questions so that I can get my stolen $37.99 back

  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 07/26/2025

  Hello ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint, I sincerely apologize for the frustration and inconvenience this matter has caused. I understand how distressing it is to deal with unauthorized activity on your account, and I want to assure you that your concerns are being taken seriously.
  
  We appreciate the substantial documentation you've provided, including the ** mismatch, geolocation metadata, ticket receipts, and confirmation of the password change on July 9. Your diligence has not gone unnoticed.
  
  While our internal investigation did confirm that this order is an unauthorized order.
  
  Regarding your request to access your personal login and activity history for comparison purposes, we understand and respect your right to access your data. You can formally request a copy of your personal data by visiting our privacy portal here:***************************************************
  
  where we handle such requests in compliance with data protection laws.
  
  In the meantime, we still recommend initiating a dispute with your bank or card issuer. Once that process is underway, Groupon will fully cooperate with their investigation and support a refund where appropriate.
  
  Once again, Im truly sorry for the trouble this situation has caused. Please dont hesitate to reach out if you have further questions or wish to proceed with escalation.
  
  Thank you for your understanding.
  
  Regards,
  ******* ***** B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/28/2025

   
  Complaint: 23640367
  
  I am rejecting this response because:
  
  Groupon has now acknowledged that the $37.99 transaction was unauthorized (see attached document titled Admission of Unauthorized Purchase). This admission follows extensive evidence I submitted: including IP mismatch, geolocation metadata, password change records (see attached document called "Password Change"), and a toll violation placing me in a different state at the time of purchase (see Toll Violation Email).
  
  Despite this, Groupon has refused to issue a refund for the fraudulent charge, which raises serious concerns.
  
  This isnt an isolated case.
  
  Groupon reviews on "TrustedReviews" (see attached Groupon Reviews) reveal a disturbing pattern:
  
  -A number of users have reported account breaches at **********************
  -Users are then denied refunds even after presenting clear evidence of unauthorized access
  -Groupon delays and deflects, often until the consumer gives up
  
  I now suspect that Groupon is knowingly profiting from compromised accounts, either by refusing to refund stolen funds or by enabling a system where hacks go unremedied. Whether this is due to willful negligence or internal policy, it reflects systemic misconduct and possible consumer fraud.
  
  As a result, I have filed a police report with Nassau County Police (see attached), and I've already escalated the issue to the *** and the NY Attorney General.
  
  A class-action lawsuit may be the next step.
  
  If Groupon agrees the order was unauthorized, it is both unethical and potentially unlawful to withhold the refund. This raises the question: How many more victims have been silenced using this tactic?
  
  I respectfully urge the BBB to escalate this matter internally and flag Groupon for further investigation regarding potential abuse of consumer trust and possible violations of fraud and data protection laws.
  
  Thanks so much for your continued support and advocacy in protecting consumers.
  
  ******** ******
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:07/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service date July 18, 2025- business name- Injection Studio.The business is a small room with a chair, inside a pharmacy, on the 2nd floor. There are no markings on the door indicating it's a business.The owner is a young woman who said she worked elsewhere, and this was her business.She said she is new to Groupon. Before the service began, she asked me to pay a tax and gratuity up front that she said Groupon requested.I explained it was incorrect. I should pay her for the tax and gratuity, not Groupon. I also asked to see her beauty license, since it was not posted. Either way, gratuities are usually optional and not paid to Groupon. Even so, you can't request to be paid before you experience the service.I told her I would pay it and deal with Groupon ******** questions and concerns made her uncomfortable, and she said she wouldn't provide the service.When I emailed Groupon support, they said they wouldn't give me a refund and that I should return to the business and proceed as the owner requested. They also advised me to next time read the small print. My email did include the owner's refusal to provide service.I responded to their email, quite annoyed. A different *** responded, who also didn't understand that the business had refused to provide the service. The *** said it was an exceptional favor that she would give me Groupon bucks (credit).I'm extremely disappointed and annoyed at Groupon for the stress and waste of time it has caused me. Regardless of miscommunications on anyone's side, the issue is that she would not provide the service I paid for, and Groupon should provide me a full refund, not a credit.Whether the owner has a business license wasn't my concern. I was also willing to trust her without a visible beauty license. And I had agreed to pay the fee she said Groupon requested. The fact that she refused to provide service, however, is questionable.I've been a Groupon member for 15 years. I no longer want to be one.

  Business Response

  Date: 07/25/2025

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint:
  
  Thank you for bringing this situation to our attention.
  
  We take claims of this nature very seriously and work hard to help ensure long-term customer happiness.
  
  I've gone ahead and issued a full refund to your original form of payment and removed this voucher from your account. You'll receive a separate automated email message to confirm this as well. While we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  We will carefully review your concern and address it properly and efficiently, to the extent possible. Please note that the time it takes to adequately and thoroughly evaluate to completion will depend on individual facts and circumstances. We will take action as appropriate to address the findings of the comprehensive assessment.
  
  Typically, we won't contact customers once a concern has been raised unless we have additional questions. However, you can reach out to us at any time if you have any additional information you would like to share regarding your concern.
  
  If you feel that you have been the victim of a crime, we encourage you to report this incident to your local authorities.
  
  If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  ******* ***** B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:07/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 2 tickets for ******** July 18 Friday. I was not able to redeem the tickets at the time of the event, the application was not working. When calling the number on the Groupon page, it was the number to aone tree ************* they had no idea what I was talking about, and they were not holding a SuperCon event at that hotel. I try contacting the vendor via email and was told that unfortunately the event had passed and I was not going to be able to get a refund. I find it very unfair and am filing this complaint so that I can get my refund.

  Business Response

  Date: 07/22/2025

  Hello Nini,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Im truly sorry to hear about the trouble you experienced while trying to redeem your SuperCon tickets on July 18. I completely understand how frustrating it must have been to arrive at the event and be unable to access your tickets or receive support.
  
  After reviewing your order and the terms of the deal, Id like to clarify a few important points:
  
  - This offer required online registration through the vendors website (*******************) using a unique link provided in your Groupon voucher.
  
  - Redemption was not handled through the Groupon app at the event, and the Groupon itself was not valid for direct admission.
  
  - The contact number listed corresponds to the event venue (DoubleTree by ************************** & ******************* which was hosting SuperCon, but not the event organizer themselves.
  
  We did not receive any widespread reports of technical issues with the Groupon app on that date, and unfortunately, were unable to verify any specific outage that would have prevented redemption. If the issue was network-related, that would be outside of our control.
  
  Because the event has already passed and the tickets were not registered or picked up at Will ***** were unable to issue a refund for this order. The deal terms do state that all sales are final and that registration is required after purchase.
  
  That said, we truly value you as a customer. While were unable to refund this purchase, Id be happy to add a $20 Groupon credit to your account as a one-time courtesy, which you can use toward a future experience.
  
  Please let me know if you'd like me to proceed with adding this credit, or if there's anything else I can assist you with.
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon advertising business product incorrectly and baiting customer with incorrect price and description of services .It is listed on the description as one area of treatment : front and back of lower legs. When calling the business I was told description should have been lower front or lower back for each leg. That the business considers that as 4 areas not one as listed

  Business Response

  Date: 07/21/2025

  Hello Danielly,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for bringing this to our attention. We apologize for any frustration or inconvenience this situation may have caused.
  
  I understand your concern regarding the description of the treatment areas included in the voucher, and I agree that the details should be clear and consistent between our platform and the merchant. Ive escalated your request internally for further review. While we typically provide an update within 48 to 72 hours, in rare cases, it may take up to 7 days. Rest assured, well follow up with you as soon as possible.
  
  I also noticed that you have raised this request without first contacting our customer support team directly. Please know that our dedicated support team is available 24/7 and is well-equipped to assist with any issues. You can reach us anytime at: ******************************************.
  
  We remain at your disposal in the meantime if any additional questions come up. Thank you again for your patience and understanding while we work to resolve this matter.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 17 2025 I booked an ultherapy session with a spa. The proprietor kept asking for my Groupon voucher number despite the fact that Groupon specifically states customers not share voucher numbers prior to appointment at the place of business. I sent her screenshots of this. She kept pressuring me then told me that my voucher would expire in 3 days. My voucher actually expires in a year, I again shared with her a screenshot of this. I felt uncomfortable with the entire situation, knowing that this person wanted to get paid prior to services being rendered and i would be out $300. I submitted for a refund in the app. Instead of receiving actual funds in my back account I was offered ********************** bucks I want nothing to do with Groupon ever again and simply want a refund. I later discovered via online sleuthing that this business doesnt even have ultherapy equipment in their possession

  Business Response

  Date: 07/21/2025

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for sharing your recent communication with the merchant, and Im truly sorry for the confusion and concern this situation has caused.
  
  After reviewing the messages, it looks like there may have been some misunderstanding between you and the business regarding your voucher detailsspecifically around the expiration date and when it should be redeemed.
  
  Id like to clarify that:
  
  - The code you initially shared with the merchant appears to be your order number (starting with 1000-), not the actual voucher redemption code. Without that code, the merchant wouldnt be able to view the full details of your voucher, including its expiration date.
  
  - The Groupon you purchased does not expire until January 15, 2026, and the "hassle-free refund" option was available until July 21, 2025which is the date the merchant likely misinterpreted as the expiration.
  
  - It seems the merchant was trying to be helpful by suggesting you redeem the voucher earlier to avoid losing its promotional value, which isnt an unusual practice. Once the voucher expires, you loose the discount. However, I completely understand that this may have come across as pushy or confusing given how it was communicated.
  
  That said, I see youve already submitted a refund request through your account. While your voucher was eligible for a full refund to your original payment method, it looks like Groupon Bucks were selected insteadlikely by mistake. Ive now removed those credits and initiated a refund of $299.00 directly back to your original payment method. Youll receive an email confirmation shortly, and depending on your bank, it may take a few business days to appear on your statement.
  
  Additionally, were available 24/7 at **************************************************************** and are always happy to assist directly with any concerns or misunderstandings.
  
  We truly value your feedback and are committed to ensuring a better experience in the future, whether with Groupon or any of our partners.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Hello!
  
  This issue has been successfully resolved. Thank you so much for stepping in and assisting me through this process. I am grateful for your help. 
  
  Best,
  Jessica 
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:07/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, On July ****** I purchased a Groupon for an online medical marijuana consultation from merchant ********************* that states they are a HIPAA compliant platform. What was supposed to be included was a 3-day Hassle-Free Process Simple, secure, and backed by expert physician support. The licensed physician had the responsibility to evaluate and submit a certification. I was evaluated by a physician Dr ***** on 7/2/2025 and was advised I was approved, and I would receive my certification a few days later to submit to my state to complete the process. I never received the certification. I made several attempts to contact ********************* via email and left several voicemails advising them of this and was unsuccessful. I also reached out to Groupon as well and they advise me to contact the merchant which I did. Groupon did not help. It's very frustrating to be ignored and dismissed after they took my time and money. It was supposed to be an ez fast stress-free process, but it wasn't. 

  Business Response

  Date: 07/19/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I want to express my sincere apologies for the inconvenience and frustration you've encountered with your recent purchase from ********************* via Groupon.
  
  We understand how important it is for you to receive your medical marijuana certification promptly and appreciate your patience in this matter.
  
  It appears that the voucher in question is associated with a different Groupon account. To comply with Data Protection regulations and to move forward effectively, Ill need some additional information from you. I have sent a separate email directly to you requesting this information.
  
  Please respond at your earliest convenience so we can proceed and resolve this issue promptly. Our goal is to thoroughly review your situation and rectify this matter to your satisfaction as soon as we have the necessary details.
  
  Thank you for your understanding and cooperation.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/23/2025

   
  Complaint: 23621613
  
  I am rejecting this response because: Groupon is still insisting on me contacting the merchant when the merchant does not respond to my voice mails and emails. Groupon is not of any help whatsoever. Before I submitted my complaint to BBB, I contacted Groupon to advise them that the merchant is not responding to me, and they still keep insisting to contact the merchant when the merchant is refusing to finish complying with what is required of them. They are supposed to be HIPAA compliant, so this complaint needs to be on the physician's records, the company and Groupon for failing me. I did my part and was evaluated by the physician that is supposed to finish the process by providing me with a certification. Why do I need to be evaluated by the physician again? The merchant ********************* needs to provide me with me certification. THIS IS FRAUD. 
  
  Sincerely,
  
  ****** **** ********

• Initial Complaint

  Date:07/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It started on December 22nd 2024 they charged me for a Groupon with custom sounds and tint $209 a 4105 5 python remote car starter I did not purchase that I couldn't get my money back but I didn't use it so it expired on the 11th of April this year and then in December of 2025 they're charging me for our Groupon for a PlayStation $264 discover was unable to prove that it was fraud and I'm on the hook for it I never got to PlayStation I never ordered the PlayStation and then the last one is body ****** a spa pedicure with foot massage and regular polish they went out of business I purchased that in December of 2025 for my daughter they went out of business the people that bought the business couldn't couldn't or won't honor the Groupon it was around $29 and then they marked it fulfilled which it never got done because they went out of business now this company Groupon owes me around $500 I'm fed up with them this has been taken too long too many hours too much frustration that's why I'm turning to the better Business bureau thank you

  Business Response

  Date: 07/21/2025

  *ello ******,
  
  Thank you for reaching out to us through the *33373536353435313639*. I have reviewed your most recent comment and all internal *31343135333038383736* correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: We appreciate the opportunity to review your concerns and help clarify the situation regarding your *31343135333038383736* orders.
  
  After carefully reviewing your account, heres a breakdown of each of the transactions you referenced:
  
  1. Spa Pedicure at **************
  Purchase Date: December 21, 2023
  Resolution: Refunded on July 13, 2024
  
  You had contacted us on 11th July 2024 regarding this merchant going out of business, and we processed a full refund to your original payment method shortly after on July 13, 2024. We hope this resolution was satisfactory at the time, and no further action is needed for this transaction.
  
  2. PlayStation Purchase Not Found in Account
  At this time, we do not see any order for a PlayStation on your *31343135333038383736* account. *owever, we do see a $264.00 charge made on December 22, 2024, which may be causing the confusion. That charge was for an order with two *31343135333038383736* vouchers:
  
  - One-Way Python 4105P Remote Car Starter with Installation at Custom Sounds & Tint $209.00
  
  - 50-Minute Deluxe Body Massage with *ot Stone Treatment at * Spa $55.00
  
  These were purchased together in a single transaction, totaling $264.00. The massage voucher was redeemed successfully, and given that these were purchased together and there are no issues reported for the * Spa voucher, we're unable to consider another voucher purchased alongside to be unauthorized.
  
  If you believe there is a separate charge of $264.00 on your credit card related to a PlayStation purchase not linked to your *31343135333038383736* account, please share that statement with us directly. Wed be happy to investigate further with our billing team.
  
  3. Python 4105P Remote Car Starter at Custom Sounds & Tint
  Purchase Date: December 22, 2024
  Status: Voucher expired on April 11, 2025
  Refund Status: Not requested within the refund window
  
  This voucher was purchased, went unused, and expired. Unfortunately, as we did not receive a cancellation or refund request during the refund eligibility period, we are unable to refund this voucher at this time.
  
  *owever, per *31343135333038383736* policy, expired vouchers still retain their paid value, which can be applied directly with the merchant toward the listed service. You can present the voucher to Custom Sounds & Tint, and they will honor the amount you paid ($209.00) as credit toward the full value of the product or service.
  
  A Quick Note on Communication
  Aside from your prior request about Body Gumbo (which was addressed and refunded), we did not receive any earlier inquiries regarding these other concerns. We always encourage customers to contact us as soon as an issue arises so that we can respond promptly and offer all available options within our policy windows.
  
  Final Summary
  Body ********** Fully refunded no action needed
  
  PlayStation claim: No matching order found please provide card statement for review
  
  Remote Car Starter: Expired, but still valid for paid value with merchant non-refundable at this stage
  
  Thank you again for bringing this to our attention, and we hope to support you better moving forward.
  
  Regards,
  
  *arish
  Manager
  *31343135333038383736* Customer Support