Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an oil change voucher for Valvoline through Groupon. However, when I went to redeem it in-store, the cashier informed me that the voucher was not valid and refused to accept it. I reached out to Groupon customer service to request a refund, but unfortunately, I did not receive a refund either as cash or as a credit back to my card or bank account.

  Business Response

  Date: 07/19/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I am truly sorry to hear about the inconvenience you faced when attempting to redeem your ************* change voucher and the subsequent challenges in obtaining a refund. I understand how frustrating this situation must have been for you, and I apologize for any inconvenience it may have caused.
  
  After thoroughly examining your case, I can confirm that your order, #****-146148-888341, was refunded as Groupon Bucks on November 10, 2023. You should have received an email confirmation of this refund around that time. If you haven't seen it, I recommend checking your spam folder to make sure our emails aren't ending up there.
  
  The Groupon Bucks refunded to your account are available for immediate use and can be applied to eligible purchases on our site. The best part is they never expire, giving you the flexibility to shop whenever it suits you best. You can easily view your balance and manage your Groupon Bucks in your account by signing in at ***************************************************************. When you're ready to use them, simply select the option to apply available Groupon Bucks during checkout, and the credits in your account will be deducted from your total.
  
  If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help and want to ensure your experience with Groupon is a positive one.
  
  Thank you for your understanding and for being a valued customer.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 3 vouchers to use at a business. Was only allowed to redeem 1. Nowhere did the Groupon page say you can only redeem 1 at a time. Therefore we had to pay full price for 2 additional tickets. Just want a refund for the 2 vouchers that were not refeemable.

  Business Response

  Date: 07/19/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I completely understand how frustrating and disappointing it must have been to find out that your vouchers could not be redeemed as expected. I sincerely apologize for any inconvenience this situation may have caused during your visit.
  
  Upon review of your case, I can confirm that we have escalated your concern to our internal team. They are currently conducting a comprehensive review to address the issue. We aim to provide you with an update within the next 48 to 72 hours. However, in rare instances, it might take up to 7 days to resolve. Please rest assured that we are doing our best to expedite the process and will get back to you as soon as possible.
  
  In the meantime, if you have any further questions or require additional assistance, please don't hesitate to reach out. We are here to help and ensure that your concerns are addressed satisfactorily.
  
  Thank you for your patience and understanding.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/17/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April I bought a Groupon for Sidecar Tours in ******************** for $82.When I tried redeeming it in July, the website for the business did not exist. There is no way to redeem the coupon or the code as the business DOES NOT EXIST.I contact customer support and they told me to "use the website" and linked me to the website THAT DOES NOT EXIST. **************** did not assist further and said they will not issue a refund.Attached is a screenshot showing them telling me to "go to the website" and a screenshot of the website THAT DOES NOT EXIST.

  Business Response

  Date: 07/20/2025

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for following up and for providing the screenshots regarding your Sidecar Tours voucher.
  
  Ive taken a look on our end, and the merchant website appears to be working correctly on our end. You can see the view in the screenshot attached below for reference.
  
  That said, we completely understand that you experienced difficulty accessing the site earlier, and we want to reassure you that your concern has already been escalated to the merchant team as of July 17th. Our team is actively working to follow up with ************* to clarify the issue. Here's the case ID for your reference: 78072424
  
  We kindly ask for your continued patience while we await an update from the merchant. As soon as we receive a response, well be in touch with the next steps.
  
  Thanks again for bringing this to our attention, and we truly appreciate your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My groupon account was hacked. Purchases were made by the hacker. One ***** E Cheese and one Panera. The ***** E Cheese one was refunded, not by me. I'm assuming the hacker wasn't able to use it so she got it refunded. However the Panera one was redeemed. I live in ******. There isn't a single Panera in the state. I would never be able to use it. I contacted groupon and told them what happened. They said that there was nothing they could do and that I have to file a dispute with my credit card company. I did. I thought it was over. I checked my statement this month and saw that the charge for the Panera groupon from ***** got charged again! Groupon fought the dispute and won. The hacker changed my account's name to ****** **********. That is nowhere close to my name. The credit card used obviously had a totally different name but it went through. I did exactly what groupon told me to do, but they screwed me over. Their security system must be a joke if it's THAT easy to hack. Never going to use groupon again or recommend it to anyone for the REST of my life.

  Business Response

  Date: 07/19/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I am truly sorry for the difficulties you've experienced with your Groupon account and the ordeals you've faced due to these unauthorized transactions. Please know that we're here to support you and address your concerns.
  
  I want to assure you that our customers' security is our top priority, and we use industry-standard tools to keep your information safe. We have taken immediate action and have already removed the credit card on file in your account to prevent further unauthorized transactions.
  
  In terms of the dispute with the Panera voucher, I am sorry to learn that it was resolved in our favor. Although the purchase is non-refundable, considering your situation, I have issued the full value of the Groupon$23.20as Groupon Bucks to your account. These Bucks are available for use right away and can be applied to any eligible deal on our site until they expire in 180 days. You can view your balance anytime from your My Groupons page. When you're ready to use them, simply check the box next to Apply available Groupon Bucks during checkout, and the amount will be deducted from your total.
  
  To update your account information, including correcting the name, please follow these steps from a computer:
  
  1. Sign in to your Groupon account.
  2. Hover over your name and select Account from the drop-down menu.
  3. Make the necessary changes, then click Save Changes to update your information.
  
  Again, I truly regret the trouble this has caused you. We appreciate your patience and hope this resolution brings some peace of mind. If theres anything more I can do to help, please dont hesitate to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a voucher on groupon, then contacted the business to schedule my appointment and the owner told me that he does not use groupon and he would not accept my voucher. I contacted Groupon 2 times requesting feed back, this was done on their website. No one has contacted me regarding the issue. I have tried to get my bank to dispute the charge and they have denied that. I would like to get my money back from groupon an file a complaint.

  Business Response

  Date: 07/19/2025

  Hi Dusty,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I sincerely apologize for the inconvenience and frustration you have experienced in trying to redeem your Groupon. It's disheartening to hear that the business did not honor your voucher, and I understand how disappointing this situation must be.
  
  To help you resolve this, we need to review and address the issue. Since the voucher in question is associated with another account, and to comply with Data Protection regulations, well need a bit more information from you. I have sent you a direct email requesting the necessary details, and I kindly ask that you respond at your earliest convenience. This will allow us to move forward and ensure you receive the assistance you need promptly.
  
  Please rest assured that we are committed to resolving this issue and ensuring you have a positive experience with us. Thank you for your patience and understanding.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for Panera and I am not able to use this product and the web site will not allow me to use my Groupon. I contacted on 7-8-2025 and I was informed I would receive a response regarding a refund. I was informed that the request for a refund would be processed. I received emails about ***** hours apart stating that Groupon is still working on processing this refund. Now my refund has not been processed or a response received if they will forward this refund to Groupon Bucks or my original form of payment. Then I contacted Groupon today to follow up on this refund inquiry and now it keeps stating "messages not sent.". This company lies, cheats and steals and avoids their customers. Can you please help me obtain a refund for Groupon Bucks or a refund to the original form of payment. The transcript of the conversation stating a refund would be processed within 48 to 72 hours is attached. I guess. . .they just lost that conversation and would rather keep your money and provide nothing in returton and call this customer service and kick my request under the cyber rug. Please help.

  Business Response

  Date: 07/19/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I genuinely understand how frustrating it must be to have difficulties using your Groupon and then face additional challenges when seeking a resolution. I apologize for any inconvenience and frustration this situation has caused you, and I assure you that we take your feedback seriously.
  
  Upon reviewing your case, I can confirm that our team has already issued the full value of your Groupon as Groupon Bucks to your account. These Bucks are available for immediate use and can be applied to any eligible deal on our site. They will remain in your account for 180 days, giving you ample time to find something that meets your needs. You can easily view your balance anytime from your My Groupons page. When you're ready to redeem them, simply check the box next to "Apply available Groupon Bucks" during checkout, and the amount will be deducted from your total.
  
  I hope this solution meets your expectations, but if you have any more questions or concerns, please do not hesitate to let us know. We're here to assist you and ensure you have a positive experience with Groupon moving forward.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a **************** 2021 Professional Plus lifetime license for Windows through a vendor, **********, for $ ***** on March 28, 2025. I redeemed the code, but ********* stated that the key code was not valid. I emailed ******************* and they instructed me to uninstall and reinstall. However, this did not resolve the issue, and ********* would not load on my laptop. I requested a refund from the company, but they stopped responding to my emails and phone calls. I had to purchase ********* 2021 through ****** for $131.69

  Business Response

  Date: 07/19/2025

  Hi ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. Im truly sorry to hear about the inconvenience youve experienced with your **************** purchase. I completely understand how frustrating it must have been to deal with a non-working product and a lack of response from the vendor.
  
  Regarding your Order #********** for the **************** 2021 Professional Plus Lifetime License for Windows, I want to assure you that we take your concerns very seriously. Upon review, I see that the issue was already escalated to our internal team. They have promptly reached out to the merchant to address this matter, and the merchant has provided a product key along with comprehensive instructions on how to activate it.
  
  I have sent you a direct email with this key and the activation details provided by the merchant. Please take a moment to check your inbox for this information.
  
  Your satisfaction is important to us, and I regret the difficulties youve encountered. If you have any further questions or require additional assistance, please do not hesitate to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had approximately $40 in credit, all I wanted to do was use to credit and purchase a pair of shoes which was under $40 then my wife gave me a call and said that there was a charge for $40. They added another item on of four items of the same insoles that I did not order. One of the agent said that they did it inadvertently and it was not refundable. All I want to spend was my Groupon bucks which was accredited to me.

  Business Response

  Date: 07/19/2025

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: After looking into your request, it appears the orthopedic insoles may have been left in your cart and were included in the final purchase at checkout, along with the shoes. We understand how frustrating this must be, especially since it wasnt your intention to order them.
  
  Please note that all items in the cart and the full order total are displayed on the checkout page before completing the purchase. That said, as discussed in the chat, weve escalated this issue to our partner team for further review, even though this item typically falls under our non-returnable policy.
  
  Well reach out to you as soon as we hear back from them, which usually takes about 12 business days.
  
  Thanks again for your understanding, and well be in touch with an update soon.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 tickets for ****** ******' boatladycruise for July 4th via groupon. Once on line we were told there was no one under 21 allowed. That was not stated on the groupon. The next day I checked the website and the 21+ was there. I went to my history and checked and as I stated it wasn't there. I contacted groupon and they sent me a page with 21+ and I countered with my page. Not only did they say they couldn't help but they claimed later it was redeemed. I know someone who had the exact same problem and met people there with the same issue. The groupon that we all bought said nothing about 21+. I uploaded a pdf of the page. Thank you.

  Business Response

  Date: 07/17/2025

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I understand how disappointing it must have to face any issue due to an age restriction you believe was not clearly stated. Your experience is certainly not the kind of impression we want any of our customers to have, and I appreciate the opportunity to clarify things further.
  
  After reviewing your case and the details of your order, Id like to confirm that the Groupon you purchased was for the event hosted by ****** ******, which is available at this link: ***************************************************************. On this deal page, under the Cruise Options section, it does indicate "Ages: 21+ only."
  
  Weve also noted that the screenshot you shared refer to a different offerhosted by NYC Cruises(*************************************************************)which was not the one you purchased. That deal may have different terms, which unfortunately dont apply to your specific voucher.
  
  I completely understand how it could have been confusing, especially if you came across other similar offers or were comparing them during purchase. That said, I truly regret the confusion and frustration this experience has caused, and I want to assure you that your feedback has been taken seriously and shared with the appropriate teams for review.
  
  We appreciate your patience and understanding as we work through this with you.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/18/2025

   
  Complaint: 23602711
  
  I am rejecting this response because I am not the only person to fall for this bait and switch. Check your inquiries. Once I clicked on the NYC cruise, it took me to the ****** ****** tickets. Tell me I'm the only person. I already spoke to someone who had the same issue along with seeing others on the pier.
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon and it was immediately marked as used. I contacted **************** and was told it would be refunded in 4-6 hours, this was on July 8th. I waited the time frame I was told and it still wasn't refunded. I contacted support again and was told to wait 48 to 72 hours, but usually sooner. Then I was told "up to 7 days" and that it would be done by June 14th. It is now June 14th, and I'm still being told to "be patient". I'm not going to be patient when I paid for something that was immediately redeemed and I did not use. I need my money refunded. The time frame has passed for this magical "team" to refund my money. I'm attaching screenshots of what I was told. The Groupon code in question is number ******** to Pure Medical Spa.

  Business Response

  Date: 07/20/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint, I sincerely apologize for the inconvenience and frustration this situation has caused.
  
  I understand how upsetting it is to have a voucher marked as redeemed without having used it, and I truly regret the conflicting information and delays you've experienced in trying to resolve this matter.
  
  Please be assured that your case has been escalated to the merchant under case number #********, and our team has already processed a refund for this order to your original form of payment on Jul 16, 2025.
  
  If you have any additional questions or concerns, please dont hesitate to reach out. We're here to help.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support
  

  Customer Answer

  Date: 07/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******