Business Profile

Ecommerce

Groupon, Inc.

Headquarters

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,845 total complaints in the last 3 years.
1,317 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sunday August 31, 2025 I purchased 3 tickets to ************ through Groupon. When entering my information to get my tickets I must of entered .con instead of .com. When the ordered went through it showed that the emailed I entered showed .con instead of .com. The only way to redeemed tickets was to receive a verification code since I entered .con I never got the verification code to redeem tickets. Immediately searched for a customer service number and found out they only provided a live chat which I had a hard time getting into since I did not have an order number etc. I found a email address and I emailed the email address my issue and requested a refund the amount of $188.97. On 9/2/25 I received a email (attached below) telling I could not get a refund because it was non refundable etc. basically I was out of $188.97 since it was already paid to the merchant. I found this shady since I NEVER redeemed the voucher and received the verification code to active the voucher. They then tell me it is now expired and expired on 8/31. Even if I was given another voucher I could not use it anyways. I am requesting my money back as there was no customer service assistance on 8/31 to assist with the correction of the email and no response until 9/2. I never redeemed the voucher. I responded back the email but yet to receive any response back. This company is a scam! Took my $188.97 w/o ever using the voucher. I just want my money back!
Business Response
Date: 09/06/2025
**** *****,

Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comment along with all related internal Groupon correspondence. I also sent you a direct email from ************************** a short while ago regarding this matter.

Regarding your complaint:
I understand your concern about the refund request for a voucher that was purchased under the wrong email address. Upon checking, we received your inquiry on August 31, 2025, and responded on September 1, 2025, 24-hour response timeframe.

For future assistance, you can always contact us directly through our *********** at:
?? ****************************************************************. We are available via chat and email.

We were recently notified by your financial institution that a dispute had been issued against a purchase you made --specifically, your Groupon for ************. We recommend reaching back out to your financial institution directly to discuss a resolution.

Please let me know if I can help you with anything else.

Thank you for your understanding.

Best regards,
******* ***** B
Manager
Groupon Customer Support
Customer Answer
Date: 09/08/2025

Complaint: 23833306

I am rejecting this response because:

This company is giving false statements. They did reach back out to me until 9/2/2025! I attached proof.

Sincerely,

***** ******
Business Response
Date: 09/10/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comment along with all related internal Groupon correspondence. I also sent you a direct email from ************************** a short while ago regarding this matter.

Regarding your complaint: I am sorry for the issue with your voucher.

I reviewed the screenshot you provided, and see that our reply was received by you on Sep 2nd, 12:56 AM, which is just past the midnight Sep 1st. We had previously confirmed that we sent you a reply on Sep 1st based on the standard CDT time zone. If you're in a different time zone, you may see a slightly different time on your end.

Since you have already disputed the charge with your financial institution, we have to let that process run its course. You'll need to work with them directly in order to get this issue resolved.

I hope they are able to work this out for you as quickly as possible.

Please let me know if you need assistance with anything else.

Best regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:09/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon that we cannot use due to Health Issues, I would have happily used the original amount paid for another product, however it is unethical and rather deceiving to have removed all traces of being able to find a "chat" feature or "Email" or "Contact number" ALL of which the "previous" Groupon honored and without explanation (sneakily) remove from their site and mis lead consumers while wasting time as they unsuccesfully peruse the site for the "Customer Support" feature as continuosly advertised.Very disappointed and will not be purchasing anything after years of being a loyal consumer especially IF this is not resolved satisfactorily Thank You ~
Business Response
Date: 09/05/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I want to begin by sincerely apologizing for the frustration you have experienced. I completely understand how disappointing it must feel to be unable to use your Groupon due to unforeseen health issues. Please know that your feedback regarding the accessibility of our support channels has been heard, and I truly regret that you felt misled or unsupported while trying to connect with us. That is never the experience we want for our customers.

For your convenience, our customer support team remains available 24 hours a day through both chat and email. You can always reach us through our FAQ page here: ******************************************. We are here to help you in every way possible.

Regarding your Groupon for Order # ********** for the Architecture Tour in *******, I have carefully reviewed your situation. Unfortunately, we are unable to issue a refund for your voucher due to the terms and conditions outlined at the time of purchase. This specific deal is categorized as non-refundable, a policy designed to ensure fairness and maintain consistency for all of our customers while also supporting our business partners. These details were transparently displayed on the deals purchasing page: ************************************************************************************, to enable an informed purchasing decision.

While we're unable to process a refund, please note that your voucher remains valid until October 26, 2025. We kindly encourage you to take advantage of this validity period to use the voucher when circumstances allow.

I truly regret that I cannot deliver the resolution you had hoped for, but I want to reassure you that your loyalty and feedback are very important to us. Your concerns about communication and support accessibility are being taken seriously, and we are committed to continually improving the customer experience.

Once again, I am truly sorry for the inconvenience this has caused. If you have any further questions or if theres anything else I can assist you with, please dont hesitate to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:09/03/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for and scheduled a massage through Groupon with them. On the day of the massage, the masseuse canceled because he was ill. He told me to send him my schedule or reschedule on his website. I sent him my schedule because rescheduling on his website wouldve cost me more money. I have not heard back from him so I requested a refund and I still have not heard back from him. Therefore, I never received the services I paid for.
Business Response
Date: 09/05/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I genuinely understand how frustrating this situation must be for you, especially when you were eagerly anticipating your massage session.

First and foremost, I sincerely apologize for the inconvenience you've faced due to the cancellation and the subsequent lack of communication from the merchant.

To ensure this is resolved quickly, we are happy to process a full refund in Groupon credits. If you wish to proceed with the credit application, please ensure you're logged into your Groupon account using the email address: *********************** before accessing the refund link: *****************************************************************************************************************************

Please note that the above refund link will remain valid for the next 3 days and will provide you with the appropriate refund options to process your refund.

Groupon Credits are simple to use and never expire on our website, allowing you to find another great deal at any time! Please note that refunds will only be issued for the amount paid, excluding any applied discounts.

After clicking the link above, kindly confirm if you were redirected correctly to the refund page. If you encounter any issues with the refund process, please reach out to us with the case ID ********, and we'll assist you promptly.

Thank you for your patience and understanding. I hope this resolution helps and that youll give us the opportunity to provide you with a smoother experience in the future.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:09/02/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, on August 22 2025 at around 10:21 AM i bought a few vouchers from groupon.1 premier movie ticket for regals costing $12.50 snack peak costing $6.88 2 vouchers each good for 1 premier movie ticket to regals cinema costing $12.50 Total price was $44.38 The movie i wanted to see was for kpop demon hunters which was for Saturday August 23 at 6pm in **********************. I could no longer make that movie so i requested a refund from regals cinema which they sent me an email confirming my refund and gave me my money back. On groupon i had redeemed my vouchers and i didnt want to lose that money since it said no refunds on the site. I contacted ******** support i explained my issue about how i couldnt make the movie and got my refund for my tickets i had purchased and i had redeemed my vouchers and showed proof of the email that regals sent me confirming my request for a refund. And all i asked was if it was possible to get new vouchers because i didnt want to lose my money or anything. I got the runaround pretty much stoned walled. He said he put it in with his higher **** I tried to call my bank varo to try to dispute it and they said it didnt qualify for a dispute. So i was back with dealing with Groupon. On August 28 2025 at around 1:49 AM I received a generic email from Groupon ******** support stating that my issue isnt overlooked and that they are going to reach out to the merchant. Well today September 2 2025 at 4:45PM i finally get an email from Groupon ******** support stating that my request for a refund was denied because they got confirmation the codes were used. Of course they were used when i initially booked the tickets and i explained that to the first ******** service representative i had messaged since groupon doesnt have a phone number just a chat box. I have proof that i got a refund from regals cinema and im losing out on 44 dollars which i get isnt alot of money. But its alot for a service i cant even use. Thank you
Business Response
Date: 09/06/2025
Hello Katy,

Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comment along with all internal Groupon correspondence. I also sent you a direct email from ************************** a few moments ago regarding this matter.

Regarding your complaint:
I apologize for the confusion and inconvenience caused. While the merchant did confirm the refund, it appears that our resolution team initially denied the request. I understand how frustrating this must be.

However, I want to assure you that the issue has been re-escalated to our Merchant Operations team, and they are actively reviewing it. We kindly ask for your patience while they investigate further. You can expect an update within 24 to 72 hours, and at most, within 7 days.

If you have any further questions or concerns, please feel free to reply to the email I sent you earlier.

Thank you for your understanding.

Best regards,
******* ***** B
Manager
Groupon Customer support.
Customer Answer
Date: 09/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They did reach out and fix the issue at hand

Sincerely,

********* *****
Initial Complaint
Date:09/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was refunded groupon bucks without the option of the full refund going back to my card. I wanted my actual money back and NOT credits. Its so hard to contact customer service seeing that the number no longer supports phone help, the ******* account does not respond and the chat option on the app does not work.
Business Response
Date: 09/05/2025
Hi Jaleel,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I understand how frustrating it must have been to receive Groupon Bucks instead of a direct refund to your card. I sincerely apologize for any inconvenience this has caused.

We understand you may prefer phone support, but unfortunately, at the moment, we do not offer this service. However, we are more than happy to assist you 24 hours a day through our chat or email support. You can easily contact our customer support team through our FAQ page: [******************************************].

Regarding your Groupon for Honest-1 ********** Order #**********, I have gone ahead and processed a full refund to your original form of payment and canceled the Groupon Bucks that were previously refunded. You will receive exactly the amount you originally paid to Groupon, refunded back to your original payment method.

While we process refunds immediately, it may take your financial institution a few business days to reflect the credit on your statement.

Thank you for your patience and understanding as we worked to resolve this issue. We appreciate your business and are here to help should you need further assistance.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:09/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
**Date of Purchase:** 07/11/2025 **Amount Spent:** /$25 **Business Name:** TEFL Abroad ***************************(purchased through Groupon)I purchased a TEFL certificate course through Groupons platform from TEFL Abroad. After realizing the business was not legitimate, I attempted to resolve the issue through Groupon. Groupon eventually refunded my /$25, but only after I escalated my complaint 34 times.The situation worsened after I left a review of TEFL Abroad on Groupons site. Following my review, I began receiving harassing and racially discriminatory emails from TEFL Abroad. These included being called derogatory names, which was both traumatizing and completely unacceptable.I immediately notified Groupon and provided proof of these communications. Groupon acknowledged my complaint but ultimately stated they could not verify the legitimacy of the emails. They also attempted to dismiss responsibility by telling me to deal with the merchant directly, despite the merchant being listed and hosted on Groupons platform.Groupon provided me with a /$25 Groupon Bucks credit as a gesture of goodwill, which I found dismissive and inadequate given the racial harassment I experienced.I am seeking /$2,500 in compensation from Groupon for the harassment, racial discrimination, and emotional distress that I endured as a result of their failure to vet and manage the merchant they advertised. Groupon profits by hosting these merchants and has a duty to protect customers from fraudulent and abusive practices.
Business Response
Date: 09/07/2025
Hello Lundan,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you again for following up and for sharing your experience with us.

We sincerely regret that your interaction with the third-party business, TEFL Abroad, was distressing. As previously mentioned by our team, Groupon does not condone any form of harassment or discrimination, and we take such matters extremely seriously.

We have carefully reviewed your concerns and escalated the issue to the appropriate internal teams. You were issued a full refund for your purchase. A gesture of goodwill was also extended in the form of Groupon Bucks added to your account.

While we are sympathetic to your experience, please understand that Groupon is a marketing platform and not the provider of the service in question. All merchants featured on our site are independent businesses responsible for delivering the goods or services they advertise. As such, Groupon is not in a position to offer compensation beyond the refund already issued, nor are we liable for actions taken by a third-party business outside of our platform.

We understand this may not be the resolution you were hoping for, but we do consider this matter closed from our end. We truly appreciate your feedback and hope your future interactions with small businesses whether on or off our platform are more positive.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:09/02/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a formal complaint against Groupon regarding a recent order that I placed but have not received.On August 27, 2025, I purchased an iMac from Groupon with the order number **********. The order was marked as "delivered" on August 31, 2025. However, I have not received the package. I have thoroughly checked with my neighbors, and none of them have the package either. The item is a high-value electronic, and its non-receipt is a significant issue.I have attempted to resolve this directly with Groupon but have not been successful in getting a satisfactory solution. I have requested a full refund for this order, as I never received the product I paid for.The lack of a physical package despite the "delivered" status is concerning, and I believe that it is the responsibility of the vendor to ensure that the product reaches the customer. I am requesting the ********************'s assistance in mediating this dispute to secure a full refund for my purchase of the iMac.I am hopeful that with your intervention, I can resolve this matter.Thank you for your time and attention to this serious matter. I look forward to your response.
Business Response
Date: 09/06/2025
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I completely understand how upsetting it must be to have ordered a high-value item like an iMac, only to find the tracking marked as delivered when you have not actually received the package. Please accept my sincere apologies for the stress and inconvenience this has caused you.

I have carefully reviewed your order (#**********, placed on August 27, 2025) and the information you shared. While the tracking reflects delivery on August 31, 2025, we recognize that you have not received the item despite checking with your neighbors. This is certainly not the experience we want for our customers.

Since this purchase was made through a third-party Marketplace merchant, the matter of fulfillment and resolution must be handled directly with them. To help expedite the process, we've sent them the information you provided to us, which you can review below.

- Your Order Issue: Tracking shows delivered, but the order has not been received
- Your Request: Refund
- Your Security Code: GG-24P7-CSGB-2HC1-SN9J

The merchant will reach out to you directly by email within one working day to assist you further. Please keep an eye on your inbox (and also check your spam/junk folders, just in case). They are best positioned to investigate the delivery issue with the courier and determine the next steps regarding your refund or replacement.

I truly regret that youve had to go through this inconvenience, and I assure you that we take such reports very seriously. If there's anything else you need or any additional concerns you may have, please feel free to reach out to us.

Thank you for your patience and understanding.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 09/10/2025

Complaint: 23828615

I am rejecting this response because: The merchant never reached out or replied to my order that was marked delivered. I have reached out and waited mulitple days. I want a refund!

Sincerely,

**** *****
Business Response
Date: 09/14/2025
Hi ****,

Thank you for reaching out, and Im very sorry to hear that your Marketplace order hasnt been resolved yet. I completely understand how frustrating it must be to wait multiple days without a response from the merchant, especially when your order was marked as delivered.

Ive reviewed your account and see that youve already contacted the merchant regarding this issue. Typically, merchants are expected to respond to all customer inquiries within 72 hours. If a response hasnt been received within that timeframe, our Goods Resolution team will step in and thoroughly examine the situation to ensure your concerns are addressed appropriately.

If you have further questions about your order or require additional assistance directly from the merchant, I recommend replying to the confirmation email you initially received when you first reached out. This way, your questions will reach the merchant and you'll receive the fastest response possible.

We appreciate your patience while the merchant works to resolve this issue. Please let us know if theres anything else we can assist you with in the meantime.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 09/16/2025

Complaint: 23828615

I am rejecting this response because:it has been over 72 hours and still no response from the merchant. I need/want a refund, immediately

Sincerely,

**** *****
Initial Complaint
Date:09/02/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a groupon for bowling and it expired. When I went to the merchant. They informed me that it had expired and I told them, yes, but groupon policy states that they honor the amount that you spent for the voucher if it is expired. Merchant dis not honor, I reported to groupon and foe the past .month I hq e been getting automatic emails exactly at 219am everyday asking if the issue is resolved with the merchant. I have replied no it has not and they should refund my money. They are not and have emails on auto generate same everyday. Help me get the refund for the voucher spent.
Business Response
Date: 09/07/2025
Hi Iqbal,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience and frustration youve experienced regarding your expired bowling voucher and the challenges you've faced in resolving this matter.

I understand that when you visited the merchant, they declined to honor the voucher, despite Groupons policy that the amount paid for a voucher never expires. I also acknowledge your concern about receiving automated emails repeatedly without receiving meaningful assistance and I truly regret the lack of timely human support in your case.

Upon reviewing your account and communication history, I can confirm that our resolution team has reviewed the situation and, as a result, has issued you a refund link on August 3, 2025 to receive the amount paid in the form of Groupon Credits. This was sent to your email address on file.

If you have not received this email or are experiencing issues accessing the refund link, please reply directly to this email so that we can assist you further and ensure your refund is processed without delay.

We truly appreciate your patience and your continued trust in Groupon, and were here to make this right.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 09/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Additionally, thank you so much for your intervention, Groupon had me running around and they only did something about the issue after filing a complaint with BBB.
Thank you so much!

Sincerely,

***** *****
Initial Complaint
Date:09/01/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 13, 2025, I purchased a Groupon from Top Aesthetics Laser for $797.85, which was advertised as six sessions of laser hair reduction for a large area. There were no exclusions listed for specific body areas. I scheduled an appointment for May 14, but when I arrived, the merchant refused to provide the service for the area I selected, claiming it wasnt covered. I was told ** have to pay more or accept a reduced service. When I declined, they refused to perform the treatment and later blocked me from further contact.I immediately contacted Groupon and provided documentation, including screenshots of the deal, details of what happened, and the fact that no service was provided. Despite this, Groupon marked the voucher as redeemed and issued only $150 in Groupon site credit, not a refund to my original form of payment. I never received any portion of the $797.85 service I paid for.The Groupon credits are not equivalent to a refund. They limit my ability to choose whether to continue using Groupon, and they do not resolve the fact that I paid for a service I never received. Groupon has essentially sided with a merchant who misled customers and refused to deliver what was sold.This experience reflects poor consumer protection and a lack of accountability. Groupon enabled a merchant to advertise a service, deny it, and walk away with paymentwhile Groupon still profits. I expect better from a company facilitating third-party services.I am requesting a full refund of $797.85 to my original form of payment and an investigation into how Groupon handles merchant-related disputes, especially when services are not provided and the customer is left without support.
Business Response
Date: 09/04/2025
Hi ine,

Thank you for contacting us via the Better Business Bureau. Ive reviewed your recent comments and all relevant internal correspondence, and Ive sent you a detailed response via your registered Groupon-linked email.

I want to sincerely apologize for the experience you described arriving for your appointment only to be denied the service you purchased is unacceptable. We responded promptly by contacting the merchant and reviewing all the documentation you provided.

Unfortunately, the merchant confirmed that the voucher was redeemed and used; even partial redemption is treated as used in our system, and thus falls outside the non-redemption refund window. As a result, we were unable to issue a full refund.

To address your concerns in good faith, we issued a $150 Groupon credit to you. I understand this is not what you were hoping for, but based on our policies, this represents the maximum resolution we can offer for a redeemed voucher.

You can find the Groupon bucks in your account in the My ********************** Bucks section and find the expiration date. These can be used for almost all deals on our website.

If youd like to discuss this further, please feel free to reply directly to my email.

Thank you for your understanding.

Kind regards,
******* *****?B
Manager Groupon Customer Support
Customer Answer
Date: 09/06/2025

Complaint: 23825080

I am rejecting this response because: Groupon continues to enable and protect dishonest vendors by refusing to take accountability when those vendors misrepresent services and then deny them. In my case, I paid $797.85 for a service that was never provided. The merchant refused to honor the deal and blocked me from further contact. Groupon marked the voucher as redeemed and offered only partial site credit, which is not a proper refund for a service never received.

Despite being provided with clear documentation showing that the merchant did not deliver any portion of the service, Groupon has chosen to side with

Sincerely,

ine ******
Business Response
Date: 09/10/2025
Hello Aine,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint:
Thank you for contacting us and sharing your concerns. Weve carefully reviewed your refund request and the details of your purchase.

Unfortunately, we are unable to process a refund in this instance, as once the voucher is redeemed. It is not refundable. Despite exploring all possible solutions, we regret that we cannot issue a refund due to the specific terms of the deal. We have already provided the maximum credit from our end

Our goal is always to ensure a positive experience, and we are here to help you with any other issues you have.

If you have any additional questions or need further assistance, please dont hesitate to reply to this email. Were happy to help in any way we can.

Thank you for your understanding, and we hope to have the chance to serve you again in the future.

Regards,
******* ***** B
Manager
Groupon Customer Support
Initial Complaint
Date:08/31/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon is committing fraud by using purchased vouchers and claiming they were submitted. In July I purchased a Grand Canyon Tour and was unable to use and advised company 10 days before/The company website refunds given within 24 hiours prior, Groupon refuses because they altered the voucher to state submitted. Tne cancellation was confirmed by the company yet Groupon refuses to be honest,
Business Response
Date: 09/02/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment along with all internal Groupon correspondence. I also responded to you a moment ago via email from **************************.

Regarding your complaint: We understand this situation is frustrating. Please kindly note that this particular deal is completely non-refundable, and there is no cancellation window prior to the reservation date. Groupon acts as a facilitator for the purchase but is not the service provider.

Your ticket was booked for a specific date and timeAugust 26, 2025, at 6:00 AM. Once this reservation time passes, the voucher is automatically marked as redeemed, as the merchant is due full payment regardless of attendance.

While we acknowledge that you informed the merchant about your inability to attend, we have not received any communication or confirmation from the merchant agreeing to refund or cancel this ticket. Additionally, there is no ***** ****** during which the merchant or Groupon can be notified to make this order eligible for cancellation or refund, as it is completely non-refundable once purchased.

If the merchant has provided you with any written confirmation approving a refund, please kindly share it with us. We will be happy to initiate a contact with them from our end. Without this confirmation, we are unfortunately unable to process a refund. If you did not attend your scheduled reservation, this will be considered a no-show, as no cancellation ***** ****** applies to this offer.

We appreciate your understanding and are here to assist further if you can provide any additional information.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 09/03/2025

Complaint: 23821679

I am rejecting this response because:

Sincerely,

****** Anthony ****
Customer Answer
Date: 09/04/2025

Complaint: 23821679

I am rejecting this response because:
It appears Groupon handles its customer service similar to a criminal enterprise, they are positioning for a class action suit. What company in ******* does not refund when a service or product is not provided? All major credit cards refund if no product or serrvice is received. To make matters worse, they alter the paid voucher as appears service or product was used, Nothing could be further from the truth and their policies are in direct conflict with the merchants who unfortunatley utilize Groupon. by State authoritiesAn investigation will be requested, as well as Veterans groups and Senior Citzen advocates. Hopefully other states will join in on this action against the unethical policies of Groupon INC.

Sincerely,

****** Anthony ****
Business Response
Date: 09/07/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment along with all internal Groupon correspondence. I also responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for your follow-up.

We understand your concerns and truly regret that this experience has caused frustration. However, its important that we respond to your comments with a full and accurate explanation of the facts surrounding this case.

1. Voucher Terms and Redemption

You purchased a voucher for a Grand Canyon Tour through Groupon, not directly from the merchant. As such, the terms and conditions of the Groupon deal applythese are visible prior to purchase and at checkout.

This particular deal was marked as non-refundable, and the offer terms clearly state that once a reservation is made, the booking is final. There is no cancellation grace ****** offered through Groupon for this item. These terms are agreed to at the time of purchase.

2. Reservation and Redemption Status

Your reservation was made and confirmed for August 26, 2025, at 6:00 AM. As standard practice, when the reservation time passes, the voucher is automatically marked as redeemed in our system, regardless of attendance, as the merchant is due full payment for the confirmed booking.

3. Merchant Involvement

Youve stated that you canceled with the merchant and believe that their cancellation policy should apply. However, we have not received any confirmation from the merchant agreeing to issue a refund, nor any indication that they canceled your reservation on their end. Without written confirmation from the merchant that they support a refund, we are unable to override the policy attached to this purchase.

We have repeatedly invited you to share documentation confirming cancellation approval from the merchant. As of now, no such documentation has been received.

4. Policy Transparency

Our refund and redemption policies are clearly stated and consistently applied across all purchases. These policies exist to ensure fairness both to our customers and to the merchants we partner withmany of whom rely on confirmed bookings to plan resources and staff in advance.

5. Next Steps

We remain willing to work with you. If you can provide written confirmation of the cancellation that you have indicated to have been approved by the merchant , we will be happy to review the case further.

We appreciate your service as a veteran and your engagement in resolving this matter. Our goal is always to assist customers within the scope of our policies and agreements.

Sincerely,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 09/08/2025

Complaint: 23821679

I am rejecting this response because:
info **************
Tue, Aug 19
, REFUND WAS ACKNOWLWEGED BY TOUR OPERATOR-GROUPON C.ONTINUES TO WITHOLD UNEARNED FUNDS-Fraud investigation pending......

Hello,

Thank you for contacting us.

Upon checking your tour is booked through the 3rd party booking company, Groupon.

For the Cancellation, you need to contact them to cancel your reservation.

Thank you,

Tour Orders
Customer Service
************ (Main)
************ (Toll Free)

**** Roth <***************************>
8:25?AM (4 hours ago)

to Customer

Thank you for the recent correspondence,please be advised this complaint has been forwarded to the following:
All future correspondence concerning this matter:

Office of the Attorney General State of Florida
PL-01, The Capitol
***********, ******* 32399-1050

All documents and attachments submitted with this complaint are subject to public inspection pursuant to Chapter 119, Florida Statutes 2. Whoever knowingly makes a false statement in writing with the intent to mislead a public servant in the performance of his official duty shall be guilty of a misdemeanor of the second degree, punishable as provided in s. *******, s. *******, or s. ****** Florida *************************************************************************************

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