Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Taken by phone staff CM. Consumer states she purchased tickets for the Waterpark and ************ in ******** ****. Consumer states she accidently purchased the wrong tickets and went through the *** directly instead to buy the correct tickets. Consumer states five minutes after ordering ordering the tickets from Groupon, she attempted to contact them to cancel.. Consumer states they only take cancellations online. Consumer states she disputed her charge with the bank and they denied it, so she wrote a cancellation letter to them online, she received a email back stating she was blocked.

  Business Response

  Date: 11/11/2025

  Hi ****** ,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I completely understand how frustrating this situation must be, especially since you tried to cancel the order right after the purchase. Im truly sorry for the inconvenience and disappointment this has caused.
  
  Ive carefully reviewed your request to see if theres anything we can do to assist. Unfortunately, due to our refund policy and the nature of this particular deal, were unable to modify, cancel, or refund the voucher once the purchase has been completed. I realize this isnt the resolution you were hoping for, and I sincerely wish I could offer more flexibility in this case.
  
  If youre unable to use the voucher yourself, you might consider sharing it with a friend or family member who could enjoy the experience, as long as the deal terms allow for transfers. While I understand this may not be ideal, it could be a way to make the most of your purchase.
  
  If you have any further questions or if theres anything else I can assist with, please dont hesitate to reach out. Im here to help in any way I can.
  
  Regards,
  
  Sandhya K
  Manager
  Groupon Customer Support
  
  

• Initial Complaint

  Date:11/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Manicure and pedicure were incomplete on two occasions;1.Cancelled appointment due to miscommunication - June 14, 2025 2.Incomplete service on Sept. 5th Manager refuse to admit that she office a gift card for $80.00 to accommodated myself and my daughter on Sept. 5, 2025 ********** was not render to me on September 5th to the technician inability to remove "no chip"4.Refuse to refund payment and request that I contact Groupon for further assistance.5.Groupon has not respond.

  Business Response

  Date: 11/13/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Thank you for reaching out to us regarding your recent experiences with your manicure and pedicure bookings. I sincerely apologize for the inconvenience caused and appreciate your patience while we reviewed your case.
  
  After checking your account, Id like to share the following updates:
  
  1. For Order #**********, as it is not used, we have processed a full refund to your original form of payment, as previously offered in case #********. You will receive a separate automated email confirming this refund. Please note that while Groupon issues all refunds immediately, your financial institution may take a few business days to post the credit to your account statement.
  
  2. For Order #**********, we can see that the vouchers were successfully redeemed on April 5, 2025. To help us understand the situation better and proceed accordingly, could you please confirm what issue was encountered during your visit and whether the service was fully or only partially provided?
  
  3. For Order #**********, Wed like to verify whether you attempted to use the $80 gift card at the time of your September 5 visit or if a credit card was provided instead. You also mentioned that the technician was unable to remove the no-chip polish could you clarify if you received only partial service that day? This will help us determine the appropriate resolution.
  
  This information will allow us to determine a fair and accurate resolution.
  
  We sincerely regret the inconvenience and disappointment these experiences have caused. Our priority is to resolve this matter thoroughly and fairly. Once we receive the requested details, we will expedite the next steps and follow up promptly.
  
  Thank you again for your patience and for allowing us to make things right.
  
  We look forward to your response and to resolving this matter as smoothly as possible.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 11/15/2025

   
  Complaint: 24126858
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *******

   

   

• Initial Complaint

  Date:11/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for a local spa, after receiving several emails stating I could purchase the voucher again. When I went to use the voucher the business refused to accept it. The business said Groupon should not have advertised the second purchase and they are responsible for refunding my money. I have included a screen shot of the txt exchange with the business.

  Business Response

  Date: 11/13/2025

  Hi ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience and frustration caused when the business refused to honor your Groupon, especially after you received multiple emails encouraging you to repurchase the offer. I completely understand how disappointing this situation must have been.
  
  As per the deal terms provided by the merchant, it is mentioned as "Limit 1 per person(s), may buy 1 additional as gift(s). May be repurchased every 30 days. Limit 1 per visit" - which means the deal allows a person to use one voucher for themselves, buy one as a gift, and repurchase the deal every 30 days, but only one voucher can be redeemed per visit.
  
  Upon reviewing your account, I can confirm that your voucher VS-R21Y-JP1X-X4ST-9W4T has already been refunded to your original form of payment on November 11, 2025. Please note that while Groupon issues all refunds immediately, your financial institution may take a few business days to post the credit to your account statement.
  
  We truly regret the inconvenience this experience has caused and appreciate your patience and understanding. Your feedback regarding the merchants refusal and the misleading re-advertising will be shared with our internal team for further review to help prevent similar issues in the future.
  
  If you have any additional questions or require further assistance, please dont hesitate to reach out.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:11/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a car detail package from Groupon. Went to the next step to call the vendor to set up. Appt. Scheduled it for Oct. 21 because he said he was booked up til then. He was a no show. I filed a complaint with Groupon and here we are on Nov ************************************************ where we are on the issue, I must start over with their ** *******.?????

  Business Response

  Date: 11/13/2025

  Hi ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Thank you for reaching out and for your continued patience while we review your concern regarding the car detailing package purchased through Groupon.
  
  Please accept our sincere apologies for the inconvenience caused by the merchants missed appointment and the delay in resolving this matter. We completely understand your frustration and regret the experience youve had so far.
  
  Upon reviewing your case, I can confirm that this issue has already been escalated to the concerned team to with the merchant regarding your complaint. Unfortunately, we are still awaiting a response and appropriate resolution from the merchant at this time.
  
  That said, I have now re-escalated your request as a priority to ensure our team follows up promptly and provides you with an update as soon as possible. We truly appreciate your patience and understanding while we work to resolve this matter for you.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:11/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing to formally request a refund for a one-hour interview prep session I purchased through Groupon. After following the instructions to access my voucher and contacting the vendor, I was informed that the service is designed exclusively for entry-level job seekers. As a senior professional, this offering does not meet my needs, and the vendor themselves recommended I seek a refund from Groupon.Unfortunately, the Groupon listing did not clearly disclose this limitation. In fact, there were conflicting details that influenced my purchase decision: the session was advertised as a $300 value, while the vendors own website lists it at $150. This discrepancy, combined with the lack of clarity about the target audience, led me to believe the service would be appropriate for my experience level.I understand Groupon's policy states that vouchers cannot be refunded once viewed. However, in this case, the issue stems from misleading or incomplete information at the point of salenot buyers remorse. The voucher is unusable to me, and I believe a refund is warranted given the circumstances.I respectfully ask that Groupon reconsider its position and issue a refund for this purchase. I appreciate any assistance with this matter and hope to see it resolved promptly.

  Business Response

  Date: 11/13/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: We sincerely apologize for the inconvenience caused by the lack of clarity in the deals description and for the confusion regarding the services intended audience. We understand how important it is for our offers to accurately reflect the services provided, and we regret that this was not your experience.
  
  In consideration of your situation, as a one-time exception, we have processed a refund for this order in the form of Groupon Credits. These Credits have been added to your account and are available for use immediately. They will never expire and can be applied toward almost any purchase on our site.
  
  You can view your available balance by visiting your My Groupons page and checking the top-right corner where it says Groupon Credits balance.
  
  When youre ready to make a new purchase, simply ensure your Credits are applied at checkout by checking the box next to Apply available Groupon Bucks under the Payment Method section. The corresponding amount will automatically be deducted from your total.
  
  Additionally, please be assured that your feedback regarding the transparency of this deal has been shared with our relevant team for review and necessary updates. We appreciate you bringing this matter to our attentionit helps us maintain the quality and accuracy of our listings.
  
  Thank you for your understanding and for giving us the opportunity to make this right. We value your continued trust in Groupon.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 11/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:11/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 16 July 2025 I purchased a Groupon voucher for ****** Darbar Indian Cuisine (Expires on 11/13/2025). On 5 November 2025, I went to the merchant to use the voucher. Merchant refused to accept the voucher and told me to call Groupon to get refund. Also, merchant told me that Groupon is aware of this and merchant has already asked Groupon to issue refund. Merchant also told me that the merchant is not receiving payment from Groupon and that is the reason they are not accepting the voucher.I tried to contact Groupon for a refund. The only option for contact is by AI robot chat and there is no phone number for contacting Groupon Customer Support. I tried several times with AI chat without any resolution. I also tried to call phone number ************** listed for Groupon Headquarter in ******* but the number and got a message that "the number is not available from your calling area".Could you please investigate and help to get my refund?Thank you.

  Business Response

  Date: 11/11/2025

  Hi Ratan ,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Due to the email address mismatch with the order details, we have sent an email separately requested more details to proceed further.
  
  Once I have this information, Ill look into this further and follow up with a resolution via our **************** portal
  
  Regards,
  
  Sandhya K
  
  Manager
  
  Groupon Customer Support
  
  

• Initial Complaint

  Date:11/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My friend and I purchased Groupons for massages. We booked appointments. The day before our massages, we called to confirm and only spoke to AI. We were told we did not have appointments book. The whole thing seemed like a scam. My girlfriend contacted Groupon and was refunded immediately. I have been emailing back and forth to customer service, since October 29th, and they refuse to refund me. They will only offer me Groupon credit. I want a refund - everything seems sketchy.

  Business Response

  Date: 11/11/2025

  Hi ******* ,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for reaching out to us, and I sincerely apologize for the inconvenience youve experienced. I completely understand your concern regarding this situation.
  
  After carefully reviewing the refund options and deal restrictions, I regret to inform you that this deal is not eligible for a refund to the original form of payment since its past the 3-day cancellation window.
  
  In this case, weve processed the refund as Groupon Bucks, which have been added to your Groupon account. These Bucks never expire and can be used toward any future purchase on our platform.
  
  With Groupon Bucks, youll continue to enjoy access to a wide range of deals at great prices, offering flexibility and value for your next experience.
  
  I truly apologize that we couldnt accommodate your preferred refund method, and I appreciate your understanding. Im confident your next Groupon experience will be a positive one.
  
  If you have any additional questions or concerns, please dont hesitate to contact us.
  
  Regards,
  
  Sandhya K
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 11/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  They emailed me separately and offered me a full refund for my purchase. I am happy with the
  

  Sincerely,
  
  ******* List

• Initial Complaint

  Date:11/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to reach the merchant several times via the phone, I left voicemails, and texted. I didnt receive any response from the merchant, so I contacted customer service on several occasions. The last response I received from customer service is that the merchant said I did not reach out to them. When I looked at the Groupon I see that the merchant redeemed the Groupon without me receiving any services paid for. The merchant never reached back out to me, and a has redeemed my money without providing a service.

  Business Response

  Date: 11/11/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for reaching out, and I truly apologize for the trouble youve experienced. I completely understand how frustrating this situation must be, especially since you were unable to reach the merchant and did not receive the service you paid for, for the merchant "Trike Tours USA".
  
  We sincerely apologize for any frustration or inconvenience this situation may have caused.
  
  Ive gone ahead and escalated your request internally for further review. We typically provide an update within 48 to 72 hours, but in some cases, it may take up to 7 days. Rest assured, well get back to you as soon as possible with the outcome.
  
  In the meantime, please dont hesitate to reach out if you have any additional questions or information to share were happy to assist.
  
  Thank you for your patience and understanding.
  
  Regards,
  
  Sandhya K
  Manager
  Groupon Customer Support
  
  

• Initial Complaint

  Date:11/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I am seeking a full refund of $499.41 from Groupon. I purchased tickets to a show on Groupon on 9/15/25. However I did check out as a guest and never received the email with the tickets. The tickets were for my sons birthday to attend the pirate show in **********. Sadly, we were not able to attend the show because I NEVER received the tickets via email. It has been impossible to contact a human being who works at Groupon. I tried disputing the charge with my bank and Groupon has denied me my right to a refund. Tickets were never received and or redeemed. I am absolutely disgusted with Groupon and the way they handle these situations. I have tried countless times to reach someone and have not been able too. There has been email sent to them and no response. They are not an accredited buisness with the bureau for a reason. I am seeking help to resolve this matter as soon as possible. I do not have access to the email used to purchase tickets so I cannot receive and codes when attempting to recover the tickets. Please beware of Groupon and there horrible customer service.

  Business Response

  Date: 11/11/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for reaching out, and I sincerely apologize for the inconvenience you've experienced.
  
  It appears that the order was placed under an incorrect or inaccessible email address, which caused the issue of not receiving your tickets at the time of purchase. I also apologize that you were unable to get in touch with us sooner to resolve this matter. However, I can confirm that there is an active discussion with our Customer Support team under case ID ********, and they are continuing to review your concern.
  
  According to your most recent contact with Groupon and after reviewing the dispute closure email you provided from your bank, Id like to clarify that our internal records show your dispute is still under review and has not been fully closed.
  
  Unfortunately, while the dispute remains open, we are unable to process a refund directly from our end. I strongly recommend that you reach out to your financial institution for further updates and assistance, as they are managing the payment process at this stage.
  
  Please know we understand your frustration and appreciate your patience as this is being resolved. If you have any additional questions or updates from your bank, please feel free to share them with me so I can continue assisting where possible.
  
  Regards,
  
  Sandhya K
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 11/11/2025

   
  Complaint: 24111453
  
  I am rejecting this response because: I have the dispute closure letter from my financial institution as requested by Groupon. I have also provided proof from my bank statement that the dispute has been closed and they denied my refund. Groupon continues to say the dispute is open on their end after I have contacted my bank multiple times and have obtained the closure letter and have provided it to them they still continue to say the same thing that the dispute is open. I am now paying interest on the charge and have still yet to get my refund. I am completed frustrated with their lack of empathy and poor customer service. I do not know what else to do anymore. They refuse to provide telephone customer support and I have spoke to multiple agents via the chat. I hope to get this resolved as soon as possible but it appears to be impossible. 
  
  Sincerely,
  
  ****** *********

  Business Response

  Date: 11/13/2025

  Hi ****** ,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for reaching out to us, and I truly understand how frustrating this situation has been for you. I completely empathize with your concern especially after the time and effort youve invested in contacting both your financial institution and our team to resolve this matter. Please accept my sincere apologies for the inconvenience and the lack of clarity youve experienced along the way.
  
  While we understand that youve closed the dispute with your bank, after reviewing the details, I must clarify that due to the nature of this particular deal, it is non-refundable. Ive looked into your request carefully to see if theres anything further we could do to assist, and I truly regret that were unable to modify, cancel, or refund the voucher once the purchase has been completed. I know this isnt the resolution you were hoping for, and I genuinely wish we could offer more flexibility in this situation.
  
  However, since the tickets were purchased under an incorrect email address, I have sent an email separately from our customer service portal with vouchers attached. These vouchers remain valid until December 13, 2025, so you can still redeem them before that date.
  
  If youre unable to use them personally, you might consider sharing them with a friend or family member who could enjoy the experience as long as the deal terms allow for transfers. I understand this may not be an ideal outcome, but it ensures the vouchers dont go to waste.
  
  Thank you again for your patience and understanding. If you have any additional questions or need clarification, please dont hesitate to let me know Ill be happy to assist further in any way I can.
  Regards,
  
  Sandhya K
  Manager
  Groupon Customer Support
  
  

• Initial Complaint

  Date:11/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against Groupon regarding their refusal to refund my payment to my original payment method. I believe their current policy is not accommodating to customers who find themselves in unexpected and difficult situations, such as medical emergencies.On Sep 9, 2025, I purchased a Groupon deal for pastic & reconstructive surgery for a total of $1016.49. Unfortunately, shortly after my purchase, I experienced a significant medical issue that made it impossible for me to use the service associated with the Groupon. I attempted to request a refund, but I was informed that due to Groupon's three-day refund policy, my request could not be accommodated.While I understand that policies are in place to protect businesses, it is disheartening that Groupon does not consider extenuating circumstances such as medical emergencies. After communicating my situation to their customer service team, I was only offered a website credit instead of a refund to my original payment method. However, I have no intention of utilizing Groupon's services in the future, so this solution is not acceptable.I believe it is unreasonable for a company to prioritize their policy over the well-being and needs of their customers, especially in situations as serious as medical emergencies. I kindly ask that the Better Business Bureau intervene in this matter and assist me in obtaining a refund to my original payment method.Thank you for your attention to this matter.Sincerely,****** ********

  Business Response

  Date: 11/07/2025

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Ive carefully reviewed your account and the circumstances surrounding your refund request.
  
  You purchased the Lower Eyelid Lift at **** S. *********, MD Plastic & Reconstructive Surgery on September 9, 2025. The first contact we received regarding this order was on November 5, 2025, which is well beyond Groupons three-day refund window. Our policy only allows refunds within that period; beyond it, any accommodation is considered an exception.
  
  In this case, while the order was not eligible for a standard refund, our team extended a goodwill refund in Groupon Credits to allow you flexibility in using those funds. This was a discretionary exception beyond the policy terms.
  
  We also reviewed the medical documentation you provided, which indicates that your care period ended on September 13, 2025four days after your purchase. The timing and content of that note do not correspond with your later request in November or with your subsequent purchase on November 5, 2025, for a similar service (Upper Eyelid Lift at Rejuve Plastic Surgery). This sequence of events suggests that your medical situation did not prevent the use of the original voucher.
  
  Additionally, we note that a similar exception was granted in a prior instance where you requested a refund under comparable circumstances. In light of these repeated accommodations, and given that this order falls outside the eligible timeframe, we are unable to provide a second card refund.
  
  Please know that the November 5 order has already been refunded in full to your original payment method, per our policy. We believe this resolution reflects both fairness and consideration beyond standard terms, and we hope for your understanding that no further refund can be issued for the September 9 purchase.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 11/10/2025

   
  Complaint: 24109015
  
  To the Groupon BBB Team,
  
  Thank you for your response. I am writing to formally dispute the resolution you have proposed and to clarify the legal and factual inaccuracies in your assessment.
  
  Your denial of a monetary refund for my purchase on September 9, 2025, based solely on a 3-day policy window, is unreasonable and fails to account for the fundamental reason for the delay: a significant medical issue. Regarding my purchase on November 5, 2025. I initiated this transaction based on a specific misunderstanding of your 3-day guarantee policy, believing it would secure a refund to my original payment method for a previous issue.
  
  The Medical Reason Was Directly Related to the Purchase.
  You incorrectly state that my medical documentation "does not correspond" with my refund request. The documentation provided, which concluded a care period on September 13, 2025, is directly relevant as it establishes the medical context that immediately followed my purchase. Recovery from a medical procedure is a legitimate and disabling event that can reasonably prevent a person from managing administrative tasks like refund requests within an arbitrarily short, 3-day window. My subsequent purchase in November was an attempt to resolve the original issue under a misunderstanding of your policy, not evidence of my fitness in September.
  
  A Store Credit is an Insufficient and Coercive Remedy.
  Issuing a "goodwill" refund in Groupon Credits is not an acceptable resolution. Given this experience, I no longer wish to do business with Groupon. Forcing me to use funds with a company I have lost trust in is not a compromise; it is a retention tactic. A true resolution refunds the customer's original payment method.
  
  Mention of a Prior Accommodation is Irrelevant.
  Referencing a prior, separate accommodation is not a valid basis for denying this request. Each customer issue must be evaluated on its own merits. The presence of a previous medical issue that was appropriately accommodated does not invalidate the legitimacy of a subsequent, unrelated medical ******** well-documented medical condition constitutes a valid reason for being unable to meet your abbreviated 3-day refund policy. Therefore, I reiterate my demand for a full monetary refund for the September 9, 2025, purchase of the Lower Eyelid Lift to be processed back to my original form of payment.
  
  If this reasonable request is not granted, I will have no choice but to escalate this matter further. This includes filing a formal complaint with my state's ************************* and the ************************************ (****), citing your company's refusal to provide a reasonable accommodation for a documented medical circumstance.
  
  I expect a response confirming the processing of the monetary refund within 10 business days.
  
  Sincerely,
  
  ****** Mitchell 
  

  Business Response

  Date: 11/13/2025

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for your follow-up and for sharing additional context regarding your refund request. I sincerely apologize for the frustration this situation has caused and fully understand your concern.
  
  After carefully reviewing your case, we must reiterate that the September 9, 2025, purchase is not eligible for a refund to the original form of payment due to the deals refund policy. Despite this, our team extended a goodwill refund in the form of Groupon Bucks to your account, providing you with a flexible alternative to use toward future purchases. This resolution was provided as a discretionary exception beyond the policy terms and reflects a reasonable accommodation.
  
  While we understand your preference for a monetary refund, the alternative offered aligns with the restrictions of the deal and is the resolution we are able to provide. We are confident that with Groupon Bucks, you will have opportunities to enjoy a wide range of deals at great value.
  
  We appreciate your understanding that we are unable to process a second monetary refund for this order. If you have additional questions regarding your Groupon Bucks balance or usage, we are happy to assist.
  
  Thank you again for your understanding and patience.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support