Business Profile

Ecommerce

Groupon, Inc.

Headquarters

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,888 total complaints in the last 3 years.
1,299 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/04/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I OPTED OUT / UNSUBSCRIBED from all emails through the website and then cancelled my account a few weeks ago. I am still ILLEGALLY RECEIVING EMAILS! When I try to go back in to UNSUBSCRIBE AGAIN, the system doesn't recognize my email and wants me to sign up! STOP SENDING ILLEGAL AND UNWANTED EMAILS!
Business Response
Date: 11/06/2025
Hi Halle,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I sincerely apologize for the frustration and inconvenience youve experienced in continuing to receive emails after unsubscribing and cancelling your account. I completely understand how upsetting this situation must be for you, and I want to assure you that we are committed to resolving this matter promptly.

I have now manually unsubscribed your email address from all Groupon promotional communications. This means you will no longer receive marketing or promotional emails from us. Please note, however, that it can take up to 72 hours for this change to become effective.

Please keep in mind that in the future, you may receive transactional emails regarding purchases made through your account and important business announcements that could affect your rights as a customer. You may also receive an email if we update our privacy statement or our terms of service. These types of communications are limited and only sent when necessary to keep our customers informed of essential account or policy information.

Once again, I truly apologize for the inconvenience this has caused and appreciate your patience and understanding as we ensure your preferences are fully respected. Thank you for giving us the opportunity to address this matter.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:11/04/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Under Groupon I was charged twice for ***** for a ****** membership. I have tried emailing them several times and there are no phone numbers to call them. The 3 numbers I was given by ********** are all bad.They can see that only one membership was used so why do they double charge? I would never get anything again from them!!
Business Response
Date: 11/06/2025
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the ongoing inconvenience and frustration this situation has caused.

We completely understand your disappointment regarding the duplicate charge for your ****** membership and truly appreciate you bringing this matter to our attention. Please know that we have carefully reviewed your case and explored every possible option to accommodate your request. However, due to the specific terms and conditions associated with this particular deal, we are unable to issue a refund. In deal page, it is clearly mentioned as non-refundable deal (All sales final).

Your satisfaction is very important to us, and we remain committed to improving your experience with Groupon. If you have any additional questions or would like to discuss this further, please dont hesitate to reach out. Well be glad to assist you in any way we can.

Thank you for your understanding, and we sincerely hope to have the opportunity to serve you better in the future.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 11/17/2025
Complaint: 24103468

I am rejecting this response because: I reject what Groupon is saying that they cant refund that double charge of ***** for the ****** membership when it was their fault!!!! Why would I pay double for a membership?

Sincerely,

**** *****
Business Response
Date: 11/18/2025
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: We completely understand your disappointment regarding the duplicate charge for your ****** membership and truly appreciate you bringing this matter to our attention.

Please know that we have carefully reviewed your case and explored every possible option to accommodate your request. However, due to the specific terms and conditions associated with this deal, it is listed as non-refundable on the deal page, and we are normally unable to issue a refund.

In consideration of your situation, as a one-time exception, we have issued the full voucher value of $65 as Groupon Credits to your account ********************** These credits are available to spend immediately and are valid for 180 days on almost anything on our site. You can view your available credit in the top-right corner of your My Groupons page, under Groupon Credits balance.

When youre ready to use your credits, simply check the box next to Apply available Groupon Bucks under Payment Method at checkout, and the corresponding amount will be deducted from your total.

We hope this resolution helps, and we truly appreciate your understanding. Thank you for being a valued Groupon customer.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 11/18/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *****
Initial Complaint
Date:11/03/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an event for a local merchant from Groupon and within 6 hours contacted Groupon to request a change in the modification. Groupon agent said I must contact the vendor directly. When I contacted the vendor, they said they are unable to make changes because its under Geoupons policy. I asked to speak to the Groupon live agent multiple times but they did not offer anyone to speak with me and I continued to receive AI generated responses stating they refuse to modify or refund the charge so I can make modified reservation myself. They said someone will reach out to me within 7 days which will not resolve the issue, as the timed event is within the next 3 days. I have been discussing with an AI agent for over 30 minutes without resolve.
Business Response
Date: 11/06/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience and frustration youve experienced while trying to modify your booking.

Upon reviewing your case, I can confirm that your request has already been escalated to the concerned team, and we are currently awaiting confirmation from the merchant to determine whether a date change is possible for your event (Case Reference: #********).

If the merchant is unable to accommodate the modification, please rest assured that we will explore other suitable options to resolve this matter appropriately.

We truly appreciate your patience and understanding as we work with the merchant to finalize the next steps. You will be notified as soon as we receive an update.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 11/07/2025

Complaint: 24101436

I am rejecting this response because:

The original response from Groupon stated: If the merchant is unable to accommodate the modification, please rest assured that we will explore other suitable options to resolve this matter appropriately.

However, the most recent email I received from Groupon does not provide any resolution. Below is the response without other suitable options as previously promised by the manager. I would like a refund as this event has now passed and Groupon was unable to accommodate. Thank you for your consideration of your consumers satisfaction.
We did check with the merchant. Unfortunately, we don't have an option to change the dates booked.

If you still need any help please reach out to our *************************** by visiting ******************************************

Sincerely,

******* ***
Business Response
Date: 11/13/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience caused and understand your disappointment. Unfortunately, the merchant was unable to accommodate a date change or any modification for your reservation.

In consideration of your situation, and as a one-time exception, I have issued a full voucher value of $178.20 as Groupon Credits to your account *************************** These Credits are available to spend immediately and are valid for 180 days toward almost any purchase on our site.

You can view your available balance by visiting your My Groupons page and checking the top-right corner where it says Groupon Credits balance.

When youre ready to make a new purchase, simply ensure your Credits are applied at checkout by checking the box next to Apply available Groupon Bucks under Payment Method. The amount in your account will automatically be deducted from your total.

We truly appreciate your understanding and value your continued trust in Groupon. Please dont hesitate to reach out if you need any further assistance.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 11/14/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ***
Initial Complaint
Date:11/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: BBB Complaint Misrepresented Expired Groupon Tickets for ***** Gardens To Whom It May Concern,My name is ******* ** ********* and I am a wife and mother of three. My husband, ***** Ryan ********* is permanently disabled and falls under ADA ************ Our family saves throughout the year to take one special trip together something we carefully plan and look forward to.We purchased Groupon tickets for ******************************** which were advertised as valid through Thanksgiving. After printing and downloading the tickets, we discovered they had actually expired on September 30th a fact that was not disclosed in the advertisement. I contacted Groupon support regarding this issue, but was told that nothing could be done and that Groupon was not responsible. This response left our family out $300, which is a significant financial hardship for us on a fixed income.We attempted to resolve this issue directly with Groupon, but no meaningful assistance was offered. The tickets were clearly marketed as usable through a later date, and the lack of support has caused emotional and financial distress for our family during an already difficult season. We recently lost my father-in-law, ***** ******** (obituary here ), and this trip was intended to bring joy and healing to our children.We are not seeking a refund. We are requesting that Groupon either honor the original tickets, issue replacement tickets, or otherwise provide assistance that allows our family to enjoy the trip as advertised. The misrepresentation of ticket validity, combined with the refusal to provide assistance, constitutes a failure of service and a disregard for reasonable consumer expectations.We are filing this complaint through the BBB in the hope of obtaining a fair and timely resolution. We respectfully request that Groupon take responsibility for this error and work with our family to make this right.Thank you for your attention to this matter.
Business Response
Date: 11/05/2025
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out and for sharing the details of your situation. I completely understand how disappointing and frustrating this experience must be for your family, especially given the special plans you had and the challenges you are facing.

After reviewing our records, we were unable to locate any purchase or prior contact under your email address. Its possible that the order or any previous inquiries may have been placed using a different email address. If that is the case, could you please provide the email used for the purchase? This will allow us to look into the matter further and see what assistance can be provided.

Alternatively, if you are reaching out on behalf of someone else who made the purchase, we kindly ask that the original purchaser contact us directly. Due to privacy and account security policies, we are unable to discuss the details of another persons account without their authorization.

We genuinely want to help where possible and appreciate your understanding as we work within these guidelines. Once we have the correct information, we will be happy to review the situation and determine what options may be available.

Thank you again for your patience and for bringing this to our attention.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:11/02/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint regarding deceptive advertising involving a Groupon promotion for a ************* change. While browsing Groupon in my local area (***************, ********), I was offered an oil change for $29.99. The listing was clearly targeted to my Michigan region, creating a reasonable expectation that the offer applied to local ********* locations.Only after purchasing or attempting to redeem the offer did I discover that this coupon is valid only at participating locations in the state of *******. There was no clear disclosure of this restriction on the initial advertisement presented to me.This constitutes misleading advertising because:1. The offer was targeted to a geographic region where it cannot be redeemed.2. The state-specific restriction was not disclosed before purchase.3. The limitation materially alters the value and usability of the product.4. This practice mirrors the definition of a bait-and-switch, which is prohibited under consumer protection standards.This misleading representation influenced my purchasing decision. As the offer cannot be used in my area, I am requesting a full refund of the Groupon purchase price.
Business Response
Date: 11/05/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out and for taking the time to share your feedback regarding the ************* change promotion. I completely understand your concern about the location restriction and how frustrating it must have been to learn that the offer was only valid in ******* after your purchase.

To clarify, the merchant location and eligible redemption areas are always listed on the offer page. When browsing Groupon, search results display the most relevant offers based on what was searched starting with the closest available options and, in some cases, including deals from nearby or broader regions.

That said, we understand how this could have been confusing, and we truly appreciate you bringing it to our attention. Your feedback regarding the clarity of location restrictions has been shared with our internal teams to help improve the transparency of future listings.

Ive also checked your order and can confirm that a full refund has already been processed. Refunds issued to a credit or debit card will appear as a refund from Groupon, Inc. Please note that it may take a few business days for your bank to finalize and post the funds to your account.

If theres anything else we can assist you with, please dont hesitate to let us know.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:11/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried purchasing on Groupon 10/14/2025 a coupon for teeth whitening service and paid the ****** dollars but the company no longer exists. I requested a refund 15 minutes later and received my refund in Groupon bucks and was told I can't get my money back because my voucher was expired.
Business Response
Date: 11/05/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. Im very sorry for the inconvenience and frustration caused by the situation with your purchase for the 60-Minute Teeth Whitening Treatment at Supreme Smiles STL (Order #**********). I completely understand how disappointing it must have been to learn that the business is no longer operating.

After carefully reviewing your account, I can confirm that you initially canceled the order through our self-service portal on October 15, 2025, and a full refund was issued in Groupon Bucks to your account. I understand, however, that you prefer to have the refund returned to your original form of payment rather than as site credit.

To ensure this is fully resolved, Ive personally processed a full refund back to your original payment method and canceled the Groupon Bucks that were previously issued. You will receive exactly the amount you originally paid for this order. While we process refunds immediately, please note that your financial institution may take a few business days to reflect the credit on your account or statement.

Once again, I sincerely apologize for the inconvenience caused by this experience. Its always our goal to ensure that our customers feel confident and supported when using Groupon, and I appreciate you giving us the opportunity to make things right.

If you have any further questions or need assistance with anything else, please dont hesitate to reach out.

Thank you for your understanding and for being a valued Groupon customer.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:11/01/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I mistakenly made a purchase and was hospitalized for weeks after. I contacted the merchant and they instructed me to get a refund from Groupon. Groupon is refusing to give me a full refund back to my original payment method despite me mistakenly making the purchase and being hospitalized. The customer service has gone downhill and the company is not what it used to be. They have terrible business practices and no longer have good customer service. They are refusing to give me my money back and I don't plan on doing any more business with them again.
Business Response
Date: 11/05/2025
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I completely understand the challenges you've faced, and I truly empathize with your situation.

While our standard policy requires cancellations to be completed within 3 days of purchase, we do recognize that unexpected circumstances can arise, and sometimes customers reach out to us for assistance after the fact. Although there were some changes in the details shared with us throughout the process, we appreciate your clarification and have taken everything into consideration to reach a fair resolution.

As a gesture of goodwill, we are willing to make an exception to our standard refund policy and offer you the following options for your refund, despite the original purchase being outside of the cancellation window. We do so with the understanding that personal circumstances, such as hospitalization, can sometimes prevent timely action.

To proceed with the refund, please ensure that youre logged into your Groupon account using the email address associated with your order: ************************** Then, follow the link below to choose from the following refund options: ****************************************************************

Refund to Original Payment Method: This may take up to two weeks to reflect on your bank statement.

Groupon Credits: These credits are valid for future purchasesGroupon Credits for international users are valid for 12 months, while credits for North American users never expire.

The refund link will remain available for the next 3 days, so please be sure to complete the process by that time. If you encounter any issues or need assistance, don't hesitate to contact us with the case number 79085830.

Thank you again for reaching out, and we hope to resolve this matter to your satisfaction.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:11/01/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid $43.20 in advance to eat at *********************. We arrived with a total of three people. The waiters refused to serve us because we were 3 people rather than their required 4 people or the required 2 people. We left the restaurant and contacted Groupon by chat, and they told me to telephone them. They have no telephone # to reach them. They just want my money without me getting any food. Since I can't reach them, I contacted BBB. Hopefully, I'll get my refund. Thank you.
Business Response
Date: 11/05/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. Im truly sorry to hear about the difficulty you faced at Pasta *** **** and the frustration caused while trying to reach our support team. I completely understand how disappointing it must have been to arrive at the restaurant, only to be told that your party did not meet the specific voucher requirements. Please allow me to clarify and assist you further.

After reviewing your account, I can confirm that you purchased two separate vouchers for Pasta *** ****:

- Order #**********: $60 Worth of Italian Food for Four or More
- Order #**********: $30 Worth of Italian Food for Two or More

Each of these vouchers includes specific terms related to the required number of guests. The offer details on the deal page clearly state that Must have a minimum of 2 in party for $30 voucher and a minimum 4 in party for $60 voucher. These terms are outlined in the Need to Know section before completing the purchase, to help customers make an informed decision prior to purchase.

I understand that it can be frustrating when such conditions affect your dining plans, and I sincerely apologize if this information was overlooked or unclear at the time of purchase. Transparency and customer satisfaction are extremely important to us, and I assure you that your feedback will be shared internally to help us improve how we communicate deal restrictions in the future.

Ive also reviewed your order details and refund eligibility:

- The purchase was made on October 1, 2025.
- Groupons standard cancellation period is three days from the date of purchase.
- As this period has passed, were unfortunately unable to issue a refund at this time.

However, please note that your vouchers remain valid until December 30, 2025, and you can still redeem them by visiting Pasta *** **** with the required number of guests.

Regarding your concern about not being able to reach us by phone, I sincerely apologize for any inconvenience this caused. While we currently dont offer phone support, our dedicated team is available 24/7 via live chat and email through our FAQ page, where you can reach us anytime for prompt assistance.

Once again, Im very sorry for the frustration you experienced. We value you as a customer and truly appreciate your understanding in this matter. Please dont hesitate to reach out if you need any further assistance or clarification. Were always here to help.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:11/01/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date: groupon purchased on 8/29/25. Reservation for the pedicab tour which this groupon was specifically for was for 10/11/25 at 9:30 am. Amount: $92 Service: Reservation for the pedicab tour which this groupon was specifically for was for 10/11/25 at 9:30 am in **************** for 4. Documentation: email confirmation of my groupon and redemption code. Email confirmation of reservation from the vendor of this reservation, date and time and pick up location. I followed all the directions to use this groupon listed on the groupon purchase confirmation email. I also have photo, phone calls log, additional email and text message showing I was there in person with my party for this tour waited over 25 minutes at the right time and date and pickup location. Issue: simply put. Groupon assisted this vendor to defraud customer. I showed up to the pick up location with **************** for this ride and stood in the rain for 25 minutes. This vendor never showed up, never even communicated back that morning. I called the number listed per the direction multiple times 10 min before the reservation (we were early) all the way to 15 min after the reservation since we waited in good faith. It is very apparent that this vendor did not intend to honor this groupon. Groupon encourage these fraudulent behaviors on unsuspecting tourists by 1) allowing these vendors to be on the platform without punitive actions and 2) issuing only useless groupon credits instead of monetary refund. Issuing a credit is not a refund and is not appropriate in this case. I took all the actions in good faith to execute this groupon. It is no mistake on my part. I have reported this to groupon directly: 3 email with customer service and 1 supervisor who insisted on giving me useless Groupon credit. I only purchased this for a tour located across the country. This vendor with help of groupon defrauded a customer. A full refund in actual US dollars is appropriate to remedy this.
Business Response
Date: 11/05/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience, frustration, and disappointment you encountered with your pedicab tour reservation in ************. I completely understand how upsetting it must have been to arrive with your party, wait in the rain, and receive no response from the vendor.

After carefully reviewing your case, we escalated your concern directly to the merchant for further review. The merchant responded as follows:

We are open every day, and our meeting spot is clearly marked with visible signs. We always have a manager or staff member on-site to handle all reservations and assist guests. However, based on our records, it appears that the clients did not show up at our pickup location or contact us. On that date, we had many reservations, and all other customers were picked up and taken care of without any issues.

As a business, we are committed to both customers and merchants. Based on the merchant's statement, our team has previously offered you with Groupon credit refund link as per terms and policies. However, I understand that you are not interested with that resolution. Hence, as a one-time exception, and to ensure a fair resolution, I have gone ahead and processed a full refund to your original form of payment.

Please note that while the refund has been issued immediately on our end, it may take a few business days for your financial institution to post the credit to your account statement.

Once again, I sincerely apologize for the inconvenience this situation has caused. We appreciate your patience and understanding, and we hope that despite this experience, you will consider giving Groupon another opportunity to serve you better in the future.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 11/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I want to make it very clear that it took 7 emails and saying the same things over and over again and reporting to BBB in order for them to take a look at the evidence I have providing on the negligence and lies this vendor had told to get them to take the appropriate action. they sided with the vendor continuously without evaluating the evidence. Without BBB, they would have continued to stick me with the credit as a solution which is essentially stealing actual money and putting it in a useless account you will never use. Yes this has been solved, but I will never use them again.
Initial Complaint
Date:10/31/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
July 5, 2025 I purchased through Groupon-Beauty Store #1 $104.73 for Pureology Shampoo/Conditioner. I paid for this with my credit card. I did not receive the item and disputed the item on my credit card. Instead of issuing me a refund, they issued me Groupon Bucks. I had to pay $104.73 to my credit card company and they issued me a refund in Groupon Bucks. This is a complete SCAM! I should have been refunded my money on my credit card. This was a way to make me use Groupon, instead of refunding me. I want my refund of $104.73
Business Response
Date: 11/05/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I completely understand how frustrating it must have been to not receive your item and then face confusion about your refund. Please accept my sincere apologies for the inconvenience this situation has caused.

After carefully reviewing your account, I can confirm that a refund of $104.73 was successfully processed to your original payment method on November 1, 2025. You should have also received an email confirmation from us at that timeif youre unable to locate it, I recommend checking your spam or junk folder just in case it was filtered there.

Please note that refunds issued to a credit or debit card appear as a refund from Groupon, Inc., and it can sometimes take a few business days for your financial institution to post the funds to your account. If it has been more than 10 business days and you still dont see the credit reflected, please contact your bank and share the *** (Acquirer Reference Number): ***********************. This number helps your bank trace the refund directly and locate the transaction more quickly.

We truly value you as a customer and appreciate your patience while this was resolved. If you have any further questions or need additional assistance, please dont hesitate to reach out.

Thank you again for your understanding, and I hope your next experience with us is a much smoother one.

Regards,

******* *********
Manager
Groupon Customer Support

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