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Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Groupon, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Groupon, Inc.

      600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

    • Groupon, Inc.

      600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

    • Groupon, Inc.

      600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

    • Groupon, Inc.

      Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

    • Ideel

      620 8th Ave 45th Floor New York, NY 10018-1741

    Customer Complaints Summary

    • 3,888 total complaints in the last 3 years.
    • 1,299 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/29/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/25/22 I purchased a ***'s club membership from Groupon. T date, I have not received the membership. I went to Sand was told Groupon was supposed to send something to my phone for them to activate the member ship. I tried talking to Groupon many times via Chat, send email o the site they provide to do so and have still not been able to get any response. Tonight I went on their chat line again. I told then I do not know which card I used but I did print the confirmation of purchase and asked that they send an email which I could attach the proof of purchase. They will not cooperate with me. Over the past months they said they sent a link to my email. Every time I tried, it said the link expired. I am a 74 year old senior citizen who has purchased from them before and I have no idea why this has not been resolved. I am on a fixed income and cannot afford to lose $25.00 Please help me get what I paid for

      Business Response

      Date: 12/03/2022

      Hello *****,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regards,

      ****************
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:11/29/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Groupon has failed to unsuspend my account even after payment methods were updated. Customer support was not help saying it was a tech issue or giving me a repetitive answer saying it will take a few days. it has been over two weeks.

      Business Response

      Date: 12/05/2022

      Hello *******,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

      I see that your case is being handled in accordance with our procedures in another thread. If you need further assistance, kindly respond to case #********.

      Thank you for your understanding.

      Regards,

      ****************
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:11/29/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought 9 *************************** tickets buy one get the second day free on 11/5/22. 11/25 my family and I went to the park, the tickets were scanned in at the entry gates and automatically marked as used for 11/25. On 11/27 we tried to get in for our second day visit and were told it was not valid at the gate. When I contacted Groupon they told me that we marked the ticket as redeemed and they could not help us to get in. I am seeking a full refund of my purchase due to Groupon falsely selling me two day tickets I could never get redeemed

      Business Response

      Date: 12/03/2022

      Hello ****,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: Our Internal Team is still working to get everything figured out as quickly as possible. They will get back to you via email and respond to case #******** once there's an update.

      Thank you for your understanding.

      Regards,

      ****************
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:11/27/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 4 tickets to jursssic quest on November 19th I was charged ****** The tickets are blank and umprintable.I have had several chats, replied to several emails. Sent screenshots . I have been promised each time they would get back to me within 24 hours. This has not been the case. I have literally spents hours repeating the same conversation and have nit recieved any emails response, since nov 22nd I would like a refund immediately, as it is 5 days remaing to the show . I have purchased these tickets for my nephews and would habe to travel 500+ km and would have to make new hotel accomodations, ad i have cancelled the existing reservations due to the uncertanty.I appreciate any help you can offer!Sincerly,***********************

      Business Response

      Date: 11/29/2022

      Hello ****,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

      Let me know if there's anything else I can do for you.

      Regards,

      Jan P
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:11/26/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed up for multiple cashback options for local restaurants on Oct 7th. Everything was good until Oct 22nd than cash back options stopped processing. I currently have ****************** a pending state. I have opened (5) multiple tickets with Groupon with no answer or response. It seems transactions are stuck in pending state. I have no other options but to file a complaint. I have tried everything I can think of and they do not have a contact number.

      Business Response

      Date: 11/28/2022

      Hello *****,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

      It looks like there was an error that led to your cash back not being issued.

      Although we're unable to have cash back retroactively issued to your card, to help make up for your inconvenience, I'm putting $10.00 in Groupon Bucks to your account. These Bucks are available to use right away and can be applied to any eligible deal on our site until they expire in 180 days. When you're ready to use them, just make sure to select them as a payment method at checkout.

      Thank you for your understanding.

      Regards,

      ****************
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 11/28/2022

       
      Complaint: 18465453

      I am rejecting this response because: Issue is not resolved. Offer was for groupon bucks which is fine but is a temporary workaround. But transaction are still in a pending state and not cleaned up. I did another transaction and it is still stuck in a pending state. If thier is a probelm fix it and clean up records. If the offer is no longer valid then remove it. Is cashback going to work in the future?

      Sincerely,

      *********************

      Business Response

      Date: 12/03/2022

      Hi *****,

      Ive checked our records and can confirm that your transaction is eligible for cash back. Please note that it can take up to 10 business days for the cash back credit to appear on your bank statement. 

      If you don't see the credit on your statement after 10 business days from the purchase, kindly contact **************** directly for further assistance.

      Regards,

      ****************
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 12/07/2022

       
      Complaint: 18465453

      I am rejecting this response because: I have kindly contacted contacted customer support over 10 times. I now have 16 pending transactions. Customer support does nothing and never responds. Since Groupon doesn't have phone support I have no other option. This is blatant false advertisement. If this is no longer an option then remove it or fix it. I'm at my end trying to resolve this issue. 

      Sincerely,

      *********************

    Groupon, Inc. is NOT a BBB Accredited Business.

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