Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,802 total complaints in the last 3 years.
962 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/04/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I want a refund to my credit card!I accidentally forgot to add my coupon code to my purchase and I want a REFUND, not a credit to Groupon.There seems to be no way to contact them directly anymore, which is a shame because their app used to be so user friendly!
Initial Complaint
Date:09/03/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction: September 3rd, 2025 Amount of Money Paid: $59.66 What business committed to provide: refund or credit to my account if cancelled within 3 days of purchase What the nature of the dispute is: I want a refund to my bank account but *********************** website is set up in a way where you cannot request that but rather the only allow you to choose credit to your account. I read the policy and I am within 3 days of the cancellation policy. I purchased on 9/3/2025 and requested a refund 9/3/2025. I tried to chat online with a representative but the link does not work on their website nor on their app. I tried to call customer service but a phone number does not exist. Whether or not they have tried to resolve the problem: there is no way to get in communication with them, everything is automated so that the customer gives up and does not fight for a refund This issue does not involve advertising it involves groupon not allowing people to get their money back but rather be forced to get groupon bucks credit. They do not have working chat representatives nor a phone number to reach a live person.
Business Response
Date: 09/05/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I completely understand your frustration with the difficulties you faced in trying to reach our support team and the limitations you encountered on our website. I sincerely apologize for any inconvenience this has caused, and I want to assure you that we are committed to resolving this matter for you.

While we understand your preference for phone support, at this time, we do not offer this service. However, our dedicated customer support team is available 24/7 via chat and email through our FAQ page: [******************************************].

Regarding your Groupon for ******** **************** Order #**********, I've gone ahead and issued a full refund to your original form of payment. The Groupon Bucks that were previously refunded have been canceled. You will receive exactly the amount you originally paid to Groupon, credited back to your original payment method.

Please be aware that although we process refunds immediately, it may take your financial institution a few business days to reflect the credit on your statement.

We appreciate your patience and understanding in this matter. Should you have any further questions or need additional assistance, please don't hesitate to get in touch with us.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 09/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *********
Initial Complaint
Date:09/03/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a software 09/02/2025 on the Groupon website for $107.21. Immediately after this, Groupon charged my card for the same product for another $97.12. It was also attempted a third time but it did not go through. I was able to cancel the second transaction for $97.12 but they are crediting it back as Groupon bucks. I want this illegally drawn money to be returned to the card but I am not able to contact customer support. There are no phone numbers, no email or no Chat available. Clicking on the chat link only throws an error message.
Business Response
Date: 09/05/2025
Hi Narayanan,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I completely understand how concerning it must have been to see multiple charges on your account, and I sincerely apologize for the stress and inconvenience this has caused.

Regarding your Groupon for Adobe Acrobat Pro 2019 and 2020 for Windows (Order #****-150437-437024), Ive reviewed your account and taken steps to resolve this for you. We have issued a full refund to your original form of payment, and the Groupon Bucks that were previously refunded have been canceled. You will receive exactly the amount you originally paid, refunded back to your original payment method.

While we process refunds immediately, please note that it may take a few business days for your financial institution to reflect the credit on your statement.

I also understand your frustration with the difficulty in reaching our customer service team. At this time, we dont offer phone support, but our team is available 24 hours a day through chat and email. You can always reach us directly via our FAQ page, where youll find the most reliable way to connect with us for any assistance.

Thank you for bringing this matter to our attention and allowing us the opportunity to address it. We appreciate your patience and understanding as we work to improve our services.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 09/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* **********
Initial Complaint
Date:09/03/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two vouchers from Groupon for *******************************. I read all the instructions for the deal and how to redeem it but still I wasnt able to understand it fully so I contacted the customer support to get more clarity on the deal voucher. I was given instructions which were little different from the posted instructions but I agreed thinking theyre knowledgeable people serving requests. Upon arrival, I followed what I was told and it didnt work out that way. I stayed in the kiosk zone B line for over half hour to print the vouchers as told to me so that I don't goof up. After reaching the kiosk I was unable to redeem my vouchers as it said theres no voucher found. I tried manually to enter the code but still it didnt work. I went to guest services and they told me that they cant do anything with it and I should contact Groupon directly. At this time I spent 1.5 hrs trying to figure out what to do with my vouchers as I was on a trip for that specific day and couldnt return back. I tried chatting online with the support of Groupon and after 15 mins I was just told that Ill be contacted by email for further support. I kept ***eatedly telling the *** that I am here for this one day only so I need help as what should I do. But there was nothing. I spent 2 hrs trying to figure how to get into the park with a toddler in toe. Not only there was an hassle to get into the park but also the meal voucher attached to the coupon had the same inaccurate instructions which led to another half hour of standing in line. All this made me end up not being able to enjoy my day because it was very tiring to spend 2 hrs to figure out how to get into the park. This is very misleading of Groupon to post vague and inaccurate information and not educating their customer support for the following circumstances.
Business Response
Date: 09/06/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I want to start by sincerely apologizing for the difficulties you faced while trying to redeem your voucher at *******************************. I completely understand how disappointing it must have been to spend valuable time on what should have been a fun and relaxing day with your family, only to face so many challenges.

This is absolutely not the experience we want for our customers. I am truly sorry for the confusion and the inconvenience this caused you.

I want to assure you that we have already escalated your case to the appropriate internal team for a thorough review. While we generally provide updates within 48 to 72 hours, please be aware that in some instances, it might take up to 7 business days. In the meantime, I kindly ask for your patience as our team diligently works to provide a resolution. As soon as an update is available, you will receive a direct email from us.

Thank you for your understanding and patience in this matter. If there is anything else you need in the meantime, please do not hesitate to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 09/08/2025

Complaint: 23833682

I am rejecting this response because:
Theres no compensation involved for the inconvenience their misinformation caused to me. Its highly disappointing and disrespectful of Groupon to mislead customers and not take any responsibility for their actions. The voucher was finally used because of my own experience after wasting my time for over 2 hours which led me not to enjoy my experience at the fullest. Their deal was not something I wasnt getting anywhere else. It was my trust with Groupon that led me to purchase the voucher and their unappreciated response led me to believe that they dont care about their customers and I would definitely not use ********************** for my deals or promote them now.
Sincerely,

****** ****
Business Response
Date: 09/10/2025
Hi ******,

Thank you for taking the time to share your concerns with us once again. Im truly sorry to hear about the frustration and disappointment you experienced.

I want to assure you that we have escalated your concerns to the merchant, and they confirmed that your voucher was scanned and redeemed in their system. While we are unable to issue a refund, please know that your feedback has been carefully documented and shared with the appropriate teams. Your experience is not reflective of the service we strive for, and we want to ensure steps are taken to prevent similar situations in the future.

As a gesture of goodwill, I have added $20 in Groupon Bucks to your account. These Bucks are available for immediate use, can be applied toward almost any deal on our site, and will remain valid for the next 180 days. You can view your balance at any time by visiting your My Groupons page. When youre ready to use them, simply check the box next to Apply available Groupon Bucks during checkout, and the amount will be deducted from your total.

I truly regret that this experience left you feeling undervalued as a customer. Please know that your trust and satisfaction are very important to us. While I realize this may not fully undo the frustration you encountered, I hope this token of goodwill demonstrates our commitment to making things right.

Thank you again for your honest feedbackit helps us improve and ensure better experiences for all our customers going forward. If you need any further assistance, please dont hesitate to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 09/11/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ****
Initial Complaint
Date:09/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sunday August 31, 2025 I purchased 3 tickets to ************ through Groupon. When entering my information to get my tickets I must of entered .con instead of .com. When the ordered went through it showed that the emailed I entered showed .con instead of .com. The only way to redeemed tickets was to receive a verification code since I entered .con I never got the verification code to redeem tickets. Immediately searched for a customer service number and found out they only provided a live chat which I had a hard time getting into since I did not have an order number etc. I found a email address and I emailed the email address my issue and requested a refund the amount of $188.97. On 9/2/25 I received a email (attached below) telling I could not get a refund because it was non refundable etc. basically I was out of $188.97 since it was already paid to the merchant. I found this shady since I NEVER redeemed the voucher and received the verification code to active the voucher. They then tell me it is now expired and expired on 8/31. Even if I was given another voucher I could not use it anyways. I am requesting my money back as there was no customer service assistance on 8/31 to assist with the correction of the email and no response until 9/2. I never redeemed the voucher. I responded back the email but yet to receive any response back. This company is a scam! Took my $188.97 w/o ever using the voucher. I just want my money back!
Business Response
Date: 09/06/2025
**** *****,

Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comment along with all related internal Groupon correspondence. I also sent you a direct email from ************************** a short while ago regarding this matter.

Regarding your complaint:
I understand your concern about the refund request for a voucher that was purchased under the wrong email address. Upon checking, we received your inquiry on August 31, 2025, and responded on September 1, 2025, 24-hour response timeframe.

For future assistance, you can always contact us directly through our *********** at:
?? ****************************************************************. We are available via chat and email.

We were recently notified by your financial institution that a dispute had been issued against a purchase you made --specifically, your Groupon for ************. We recommend reaching back out to your financial institution directly to discuss a resolution.

Please let me know if I can help you with anything else.

Thank you for your understanding.

Best regards,
******* ***** B
Manager
Groupon Customer Support
Customer Answer
Date: 09/08/2025

Complaint: 23833306

I am rejecting this response because:

This company is giving false statements. They did reach back out to me until 9/2/2025! I attached proof.

Sincerely,

***** ******
Business Response
Date: 09/10/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comment along with all related internal Groupon correspondence. I also sent you a direct email from ************************** a short while ago regarding this matter.

Regarding your complaint: I am sorry for the issue with your voucher.

I reviewed the screenshot you provided, and see that our reply was received by you on Sep 2nd, 12:56 AM, which is just past the midnight Sep 1st. We had previously confirmed that we sent you a reply on Sep 1st based on the standard CDT time zone. If you're in a different time zone, you may see a slightly different time on your end.

Since you have already disputed the charge with your financial institution, we have to let that process run its course. You'll need to work with them directly in order to get this issue resolved.

I hope they are able to work this out for you as quickly as possible.

Please let me know if you need assistance with anything else.

Best regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:09/02/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, on August 22 2025 at around 10:21 AM i bought a few vouchers from groupon.1 premier movie ticket for regals costing $12.50 snack peak costing $6.88 2 vouchers each good for 1 premier movie ticket to regals cinema costing $12.50 Total price was $44.38 The movie i wanted to see was for kpop demon hunters which was for Saturday August 23 at 6pm in **********************. I could no longer make that movie so i requested a refund from regals cinema which they sent me an email confirming my refund and gave me my money back. On groupon i had redeemed my vouchers and i didnt want to lose that money since it said no refunds on the site. I contacted ******** support i explained my issue about how i couldnt make the movie and got my refund for my tickets i had purchased and i had redeemed my vouchers and showed proof of the email that regals sent me confirming my request for a refund. And all i asked was if it was possible to get new vouchers because i didnt want to lose my money or anything. I got the runaround pretty much stoned walled. He said he put it in with his higher **** I tried to call my bank varo to try to dispute it and they said it didnt qualify for a dispute. So i was back with dealing with Groupon. On August 28 2025 at around 1:49 AM I received a generic email from Groupon ******** support stating that my issue isnt overlooked and that they are going to reach out to the merchant. Well today September 2 2025 at 4:45PM i finally get an email from Groupon ******** support stating that my request for a refund was denied because they got confirmation the codes were used. Of course they were used when i initially booked the tickets and i explained that to the first ******** service representative i had messaged since groupon doesnt have a phone number just a chat box. I have proof that i got a refund from regals cinema and im losing out on 44 dollars which i get isnt alot of money. But its alot for a service i cant even use. Thank you
Business Response
Date: 09/06/2025
Hello Katy,

Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comment along with all internal Groupon correspondence. I also sent you a direct email from ************************** a few moments ago regarding this matter.

Regarding your complaint:
I apologize for the confusion and inconvenience caused. While the merchant did confirm the refund, it appears that our resolution team initially denied the request. I understand how frustrating this must be.

However, I want to assure you that the issue has been re-escalated to our Merchant Operations team, and they are actively reviewing it. We kindly ask for your patience while they investigate further. You can expect an update within 24 to 72 hours, and at most, within 7 days.

If you have any further questions or concerns, please feel free to reply to the email I sent you earlier.

Thank you for your understanding.

Best regards,
******* ***** B
Manager
Groupon Customer support.
Customer Answer
Date: 09/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They did reach out and fix the issue at hand

Sincerely,

********* *****
Initial Complaint
Date:09/02/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a groupon for bowling and it expired. When I went to the merchant. They informed me that it had expired and I told them, yes, but groupon policy states that they honor the amount that you spent for the voucher if it is expired. Merchant dis not honor, I reported to groupon and foe the past .month I hq e been getting automatic emails exactly at 219am everyday asking if the issue is resolved with the merchant. I have replied no it has not and they should refund my money. They are not and have emails on auto generate same everyday. Help me get the refund for the voucher spent.
Business Response
Date: 09/07/2025
Hi Iqbal,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience and frustration youve experienced regarding your expired bowling voucher and the challenges you've faced in resolving this matter.

I understand that when you visited the merchant, they declined to honor the voucher, despite Groupons policy that the amount paid for a voucher never expires. I also acknowledge your concern about receiving automated emails repeatedly without receiving meaningful assistance and I truly regret the lack of timely human support in your case.

Upon reviewing your account and communication history, I can confirm that our resolution team has reviewed the situation and, as a result, has issued you a refund link on August 3, 2025 to receive the amount paid in the form of Groupon Credits. This was sent to your email address on file.

If you have not received this email or are experiencing issues accessing the refund link, please reply directly to this email so that we can assist you further and ensure your refund is processed without delay.

We truly appreciate your patience and your continued trust in Groupon, and were here to make this right.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 09/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Additionally, thank you so much for your intervention, Groupon had me running around and they only did something about the issue after filing a complaint with BBB.
Thank you so much!

Sincerely,

***** *****
Initial Complaint
Date:09/01/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 13, 2025, I purchased a Groupon from Top Aesthetics Laser for $797.85, which was advertised as six sessions of laser hair reduction for a large area. There were no exclusions listed for specific body areas. I scheduled an appointment for May 14, but when I arrived, the merchant refused to provide the service for the area I selected, claiming it wasnt covered. I was told ** have to pay more or accept a reduced service. When I declined, they refused to perform the treatment and later blocked me from further contact.I immediately contacted Groupon and provided documentation, including screenshots of the deal, details of what happened, and the fact that no service was provided. Despite this, Groupon marked the voucher as redeemed and issued only $150 in Groupon site credit, not a refund to my original form of payment. I never received any portion of the $797.85 service I paid for.The Groupon credits are not equivalent to a refund. They limit my ability to choose whether to continue using Groupon, and they do not resolve the fact that I paid for a service I never received. Groupon has essentially sided with a merchant who misled customers and refused to deliver what was sold.This experience reflects poor consumer protection and a lack of accountability. Groupon enabled a merchant to advertise a service, deny it, and walk away with paymentwhile Groupon still profits. I expect better from a company facilitating third-party services.I am requesting a full refund of $797.85 to my original form of payment and an investigation into how Groupon handles merchant-related disputes, especially when services are not provided and the customer is left without support.
Business Response
Date: 09/04/2025
Hi ine,

Thank you for contacting us via the Better Business Bureau. Ive reviewed your recent comments and all relevant internal correspondence, and Ive sent you a detailed response via your registered Groupon-linked email.

I want to sincerely apologize for the experience you described arriving for your appointment only to be denied the service you purchased is unacceptable. We responded promptly by contacting the merchant and reviewing all the documentation you provided.

Unfortunately, the merchant confirmed that the voucher was redeemed and used; even partial redemption is treated as used in our system, and thus falls outside the non-redemption refund window. As a result, we were unable to issue a full refund.

To address your concerns in good faith, we issued a $150 Groupon credit to you. I understand this is not what you were hoping for, but based on our policies, this represents the maximum resolution we can offer for a redeemed voucher.

You can find the Groupon bucks in your account in the My ********************** Bucks section and find the expiration date. These can be used for almost all deals on our website.

If youd like to discuss this further, please feel free to reply directly to my email.

Thank you for your understanding.

Kind regards,
******* *****?B
Manager Groupon Customer Support
Customer Answer
Date: 09/06/2025

Complaint: 23825080

I am rejecting this response because: Groupon continues to enable and protect dishonest vendors by refusing to take accountability when those vendors misrepresent services and then deny them. In my case, I paid $797.85 for a service that was never provided. The merchant refused to honor the deal and blocked me from further contact. Groupon marked the voucher as redeemed and offered only partial site credit, which is not a proper refund for a service never received.

Despite being provided with clear documentation showing that the merchant did not deliver any portion of the service, Groupon has chosen to side with

Sincerely,

ine ******
Business Response
Date: 09/10/2025
Hello Aine,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint:
Thank you for contacting us and sharing your concerns. Weve carefully reviewed your refund request and the details of your purchase.

Unfortunately, we are unable to process a refund in this instance, as once the voucher is redeemed. It is not refundable. Despite exploring all possible solutions, we regret that we cannot issue a refund due to the specific terms of the deal. We have already provided the maximum credit from our end

Our goal is always to ensure a positive experience, and we are here to help you with any other issues you have.

If you have any additional questions or need further assistance, please dont hesitate to reply to this email. Were happy to help in any way we can.

Thank you for your understanding, and we hope to have the chance to serve you again in the future.

Regards,
******* ***** B
Manager
Groupon Customer Support
Initial Complaint
Date:09/01/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon sold me a voucher to use for cleaning services. The cleaning company did not clean my house. I asked for a refund from Groupon and Groupon refused to full refund but promised a 40% refund, or $42. I never received the refund despite the promise.
Business Response
Date: 09/07/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for any confusion or inconvenience caused regarding your refund.

Ive carefully reviewed your account and the refund request associated with your cleaning services voucher. Regarding the promised refund of 40% of your voucher value, I can confirm that the credits have already been successfully issued to your Groupon account under the email address *****************************.

Specifically, the following Groupon Credits were added:

- $21.38 on July 4
- $21.00 on July 23
- $10.69 on July 25

This brings the total to $53.10, which is 40% of your voucher value as initially promised.

To view your available Credits, please log in to your account and navigate to the top-right corner of your My Groupons page, where you'll see your 'Groupon Credits balance'.

When you're ready to use your Credits, simply check the box next to Apply available Groupon Bucks under the Payment Method section during checkout. The available Credits will be automatically deducted from your order total.

If you need any further assistance or have questions about using your Credits, please dont hesitate to reach out. Were here to help.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 09/08/2025

Complaint: 23825024

I am rejecting this response because: I paid in cash and I was promised a refund in cash. The e-mail from the company that I provided to the BBB promised "a partial refund of 40% of the order value, which amounts to $42 in total." I was not given cash as promised but I was instead given "Groupon Bucks" which is not cash but is just credit to use at the site. I never agreed to accept Groupon's "monopoly" money, which has no value to me because I do not plan to ever do business with Groupon again. I want a cash refund as promised. They can have their worthless "Groupon Bucks" back.

Sincerely,

****** ********
Initial Complaint
Date:08/31/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon is committing fraud by using purchased vouchers and claiming they were submitted. In July I purchased a Grand Canyon Tour and was unable to use and advised company 10 days before/The company website refunds given within 24 hiours prior, Groupon refuses because they altered the voucher to state submitted. Tne cancellation was confirmed by the company yet Groupon refuses to be honest,
Business Response
Date: 09/02/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment along with all internal Groupon correspondence. I also responded to you a moment ago via email from **************************.

Regarding your complaint: We understand this situation is frustrating. Please kindly note that this particular deal is completely non-refundable, and there is no cancellation window prior to the reservation date. Groupon acts as a facilitator for the purchase but is not the service provider.

Your ticket was booked for a specific date and timeAugust 26, 2025, at 6:00 AM. Once this reservation time passes, the voucher is automatically marked as redeemed, as the merchant is due full payment regardless of attendance.

While we acknowledge that you informed the merchant about your inability to attend, we have not received any communication or confirmation from the merchant agreeing to refund or cancel this ticket. Additionally, there is no ***** ****** during which the merchant or Groupon can be notified to make this order eligible for cancellation or refund, as it is completely non-refundable once purchased.

If the merchant has provided you with any written confirmation approving a refund, please kindly share it with us. We will be happy to initiate a contact with them from our end. Without this confirmation, we are unfortunately unable to process a refund. If you did not attend your scheduled reservation, this will be considered a no-show, as no cancellation ***** ****** applies to this offer.

We appreciate your understanding and are here to assist further if you can provide any additional information.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 09/03/2025

Complaint: 23821679

I am rejecting this response because:

Sincerely,

****** Anthony ****
Customer Answer
Date: 09/04/2025

Complaint: 23821679

I am rejecting this response because:
It appears Groupon handles its customer service similar to a criminal enterprise, they are positioning for a class action suit. What company in ******* does not refund when a service or product is not provided? All major credit cards refund if no product or serrvice is received. To make matters worse, they alter the paid voucher as appears service or product was used, Nothing could be further from the truth and their policies are in direct conflict with the merchants who unfortunatley utilize Groupon. by State authoritiesAn investigation will be requested, as well as Veterans groups and Senior Citzen advocates. Hopefully other states will join in on this action against the unethical policies of Groupon INC.

Sincerely,

****** Anthony ****
Business Response
Date: 09/07/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment along with all internal Groupon correspondence. I also responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for your follow-up.

We understand your concerns and truly regret that this experience has caused frustration. However, its important that we respond to your comments with a full and accurate explanation of the facts surrounding this case.

1. Voucher Terms and Redemption

You purchased a voucher for a Grand Canyon Tour through Groupon, not directly from the merchant. As such, the terms and conditions of the Groupon deal applythese are visible prior to purchase and at checkout.

This particular deal was marked as non-refundable, and the offer terms clearly state that once a reservation is made, the booking is final. There is no cancellation grace ****** offered through Groupon for this item. These terms are agreed to at the time of purchase.

2. Reservation and Redemption Status

Your reservation was made and confirmed for August 26, 2025, at 6:00 AM. As standard practice, when the reservation time passes, the voucher is automatically marked as redeemed in our system, regardless of attendance, as the merchant is due full payment for the confirmed booking.

3. Merchant Involvement

Youve stated that you canceled with the merchant and believe that their cancellation policy should apply. However, we have not received any confirmation from the merchant agreeing to issue a refund, nor any indication that they canceled your reservation on their end. Without written confirmation from the merchant that they support a refund, we are unable to override the policy attached to this purchase.

We have repeatedly invited you to share documentation confirming cancellation approval from the merchant. As of now, no such documentation has been received.

4. Policy Transparency

Our refund and redemption policies are clearly stated and consistently applied across all purchases. These policies exist to ensure fairness both to our customers and to the merchants we partner withmany of whom rely on confirmed bookings to plan resources and staff in advance.

5. Next Steps

We remain willing to work with you. If you can provide written confirmation of the cancellation that you have indicated to have been approved by the merchant , we will be happy to review the case further.

We appreciate your service as a veteran and your engagement in resolving this matter. Our goal is always to assist customers within the scope of our policies and agreements.

Sincerely,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 09/08/2025

Complaint: 23821679

I am rejecting this response because:
info **************
Tue, Aug 19
, REFUND WAS ACKNOWLWEGED BY TOUR OPERATOR-GROUPON C.ONTINUES TO WITHOLD UNEARNED FUNDS-Fraud investigation pending......

Hello,

Thank you for contacting us.

Upon checking your tour is booked through the 3rd party booking company, Groupon.

For the Cancellation, you need to contact them to cancel your reservation.

Thank you,

Tour Orders
Customer Service
************ (Main)
************ (Toll Free)

**** Roth <***************************>
8:25?AM (4 hours ago)

to Customer

Thank you for the recent correspondence,please be advised this complaint has been forwarded to the following:
All future correspondence concerning this matter:

Office of the Attorney General State of Florida
PL-01, The Capitol
***********, ******* 32399-1050

All documents and attachments submitted with this complaint are subject to public inspection pursuant to Chapter 119, Florida Statutes 2. Whoever knowingly makes a false statement in writing with the intent to mislead a public servant in the performance of his official duty shall be guilty of a misdemeanor of the second degree, punishable as provided in s. *******, s. *******, or s. ****** Florida *************************************************************************************

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