Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,873 total complaints in the last 3 years.
1,329 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/18/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon in the amount of $442.06 on April *****. Groupon redeemed it without my authorization on May 2, 2025. Thats when the transaction went through with the bank. In my opinion, thats why they redeemed it. My appointment with business wasnt until Jun *******. So, how is that possible? When I went to my initial consult on Jun 27, 2025 it was determined that I was ineligible because of a medication that Im taking. Its listed on Groupon if ineligible a refund will be given. Groupon is giving me the run around regarding my refund. Ive been trying to get a refund since June. All contract has been through email because to my knowledge, Groupon has no phone listing. We exchanged several emails with claims that they were processing my refund of $442.06. They even sent an emailed that looked like they refunded me. It was a lie. To this very day there has been no refund credited to my Bank card.
Business Response
Date: 10/20/2025
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: We understand how frustrating this experience must have been and appreciate the opportunity to clarify the situation regarding your refund.

After thoroughly reviewing your case, wed like to address a few key points:

Voucher Redemption:
Your voucher was marked as redeemed on May 2, 2025, shortly after your purchase on April 30, 2025. Please note that merchants may redeem a voucher at the time of scheduling an appointment, as part of their policy to secure bookings and prevent no-shows. While we understand you did not receive the service, the act of scheduling the appointment may have triggered the redemption on the merchants end.

Eligibility and Refund Policy:
We're sorry to hear that during your consultation on June 27, 2025, you were found ineligible for the service due to a medication conflict. Groupons policy does allow for a refund in such cases, and we appreciate you bringing this to our attention.

Timeline of Communication:
According to our records, the first contact we received from you regarding this matter was on August 26, 2025. If you attempted to reach us through a different email or channel before this date, we unfortunately have no record of that communication. If you have copies of earlier messages, feel free to share them with us for further review.

Refund Status:
Following our investigation and your submission of the dispute closure letter, we processed a full refund of $442.06 on September 27, 2025. The refund was issued to the same payment method used for the purchase. For your reference, here is the Acquirer Reference Number (ARN): 15270215270000199934090

Please contact your bank or card issuer with this ARN. They can use it to trace the transaction and confirm the refund on their end.

We sincerely apologize for any confusion or inconvenience caused and thank you again for your continued patience.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 10/23/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ************
Initial Complaint
Date:10/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I frequently use Groupon which has a refund policy and a guarantee against loss. I purchased a concert ticket, but requested a refund within a couple of minutes after the purchase because the fine print on the purchase said that it is not transferable nor refundable after I paid. That information was not available to me until after I paid for it. There was no mention of it prior to taking the money. I am a ****************************************************************************** a reggae concert. It was supposed to be a gift for my son who is my caregiver. I contacted Groupon again this evening after being annoyed with the after purchase cancellation policy. If I had known about this policy prior to the purchase I would not have purchased it. They claim to refund purchases on all of their items without disclosing that there are exceptions. I used Groupon many times without ever having a problem until recently.
Business Response
Date: 10/19/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I sincerely apologize for any frustration or inconvenience this situation has caused, especially given your circumstances and your thoughtful intent to gift the tickets to your son. I completely understand how disappointing this must be.

After carefully reviewing your account and the details of this transaction, I must inform you that, unfortunately, we are unable to issue a refund for the concert voucher you purchased. The deal you selected clearly indicates in its terms and conditions that the tickets are non-refundable and non-transferable. This policy is standard for event tickets and is intended to ensure fairness and consistency for all customers, as well as to support the businesses we partner with.

We strive to provide full transparency about all important deal details on the purchase page so that our customers can make informed decisions before completing a purchase. For your reference, additional details about our refund policies can be found here: Groupon Promise
.
Because this purchase was for a specific date event and the tickets were successfully issued to your Groupon account, the voucher cannot be refunded or used after the event date. I understand that this is not the outcome you were hoping for, and I truly empathize with your situation, particularly given your health circumstances and the gift you intended for your son.

While we cannot process a refund in this case, I want to thank you for being a valued customer and for sharing your feedback. Your comments are valuable, and we will continue to review our communications and policies to help ensure they are as clear and transparent as possible for all customers.

Thank you for taking the time to reach out and for your understanding. If you have any additional questions or concerns, or if there is anything else we can assist you with, please dont hesitate to contact us. We genuinely appreciate your continued support and hope to serve you better in the future.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:10/16/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband purchased a Groupon as a Christmas gift, his cell phone died and he was never able to get back into *** I have a copy of the purchase where it says he paid. I've written to them, many online chat, several times, I've wrote to the main company, nothing went back to the chat they keep giving me a number they want money and all it is a recording and all I want now is a refund at this point but there's no way to talk to a human it's like a big run around, so I ll give up and now it's almost a year, and I still can't get any help from these people.
Business Response
Date: 10/19/2025
i ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out to us. Im truly sorry for the inconvenience and the amount of effort youve had to put in just to get assistance with your issue. I completely understand how frustrating it must be to go through multiple chats, messages, and calls without receiving the resolution you deserveespecially when this was a thoughtful gift from your husband.

Upon reviewing your previous contacts with us, we can confirm that the voucher was emailed to your registered email address ***************** under the reference number 78064835.

Regarding your refund request, please note that even though the promotional value of your voucher has expired, it can still be redeemed with the merchant for at least the amount you originally paid.

In this case, your voucher is worth $85, and the merchant is responsible for honoring that amount.

To redeem it for the paid value, please follow these steps:

Pull up your voucher using our mobile app (or print it out).

Appointment required please call ************ and mention your Groupon.

Present your voucher upon arrival.

Kindly note that expired vouchers can only be used toward the same products or services originally offered in the deal. You can review the full details of your purchase by going to My Groupons and selecting View Voucher next to the deal.

As for your husbands account accessibility, please have him reach out directly to our Customer Support team at ******************************************
for assistance in regaining access to his account.

We truly appreciate your patience and understanding, and were here to make sure youre able to use the value of your purchase successfully.
Regards,

Sandhya K
Manager
Groupon Customer Support
Initial Complaint
Date:10/16/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have unsubscribed from their emails multiple times yet continue to receive emails daily. They have no customer support chat, email or phone that I am able to find.
Business Response
Date: 10/19/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I completely understand how frustrating it can be to continue receiving promotional emails after youve already unsubscribed, and I sincerely apologize for the inconvenience this has caused.

Ive gone ahead and unsubscribed your email address from all Groupon promotional communications. Please note that this may take up to 72 hours to become effective.

While we dont currently offer phone support, our customer care team is available 24/7 through chat and email to assist you with any future concerns. You can reach us anytime through our FAQ page here: ******************************************.

Please keep in mind that in the future, you may receive transactional emails regarding purchases made through your account and important business announcements that could affect your rights as a customer. You may also receive an email if we update our privacy statement or our terms of service.

Thank you for your patience and understanding. We truly appreciate your feedback and the opportunity to make things right.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:10/15/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 17, 2025 I paid $59.97 on a transaction that Groupon and it's partners would provide me with key codes for 3 Windows 11 operating system authorizations.I purchased my computers in July and began installing everything at the beginning of August. On, or about, August 9, 12, and 14 I attempted to submit the codes provided by Groupon on the website in the receipt email. I successfully completed filling out the form and received the response that an email will arrive and be sure to check my spam folder.Nothing arrived after each attempt to submit the 3 key requests.I submitted a request to Groupon who asked me to contact the 3rd party. I called and there was no answer each time I called. I contacted Groupon and they said they would contact the seller and I should attempt to submit the keys again, for a 4th try for all 3 ******* luck again.After a number of back and forth communications with no resolution to receive the product, which is all I wanted at that time, I had expected a refund. After no response from Groupon as to any form of resolution, I submitted a request from ****** to work with Groupon for a refund. Groupon lied to ****** by informing them the product had been provided to **** continued to communicate with Groupon and had to purchase the keys elsewhere, so I requested a refund. Groupon asked for evidence I didn't receive the product, so I sent them a screenshot of my email inbox saying "See, no email with the product keys".Continuing communication back and forth until finally, 90 days after contacting Groupon, they said they were providing a refund. What they provided was store credit. After Groupon lying to ******, and wasting 90 days without recognizing the failure of their partners, I have zero intention of ever wanting to perform another transaction with them. I did not return an item I didn't like. They failed to uphold their part of the transaction and I believe they should promply supply an actual refund as they don't deserve my $
Business Response
Date: 10/19/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I truly apologize for the inconvenience, frustration, and lack of support you've encountered during this process. I understand how disappointing it must have been to not receive the product you paid for and to face delays in getting this matter resolved.

We take feedback like yours seriously, and I sincerely regret the way this situation was handled, including the breakdown in communication and the delay in issuing an appropriate resolution.

In consideration of your situation and as a one-time exception, I have now transferred the Groupon credits previously issued for this order back to your original form of payment. While the refund has been processed on our end immediately, please note that it may take a few business days for your financial institution to reflect the credit on your account statement.

We appreciate your patience and persistence throughout this matter, and again, I apologize for the inconvenience caused.

Should you have any further questions or concerns, please dont hesitate to reach out.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 10/22/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you. After contacting BBB they finally took my complaint seriously and looked at the facts I submitted to you and them and close the case in my favor, meaning they know I was never provided the product.

Sincerely,

***** *****
Initial Complaint
Date:10/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Someone bought a Groupon through my account and neither i nor anyone I know bought this. My account says there is no card on file (at Groupon), and yet they charged one of my credit cards. I have been scouring their webpages for a way to report this fraud but there is nothing. I tried to cancel the order, within 24 hours of the purchase, but instead gave me Groupon bucks. The number listed on my credit card statement for them is out of order.
Business Response
Date: 10/17/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I completely understand how concerning and frustrating it must be to see a purchase on your account that you did not make, and I want to assure you that we take issues of potential fraud very seriously.

After reviewing the details you provided, it appears that the voucher in question is associated with a different Groupon account than the one you contacted us from. To help us resolve this quickly and securely, we need to verify your identity and confirm some information to comply with data protection and security regulations.

I have sent you a direct email requesting additional details regarding the purchase. Please respond to that email at your earliest convenience so we can promptly address this issue.

We understand that you prefer phone support; however, at this time, we do not offer phone assistance. Rest assured, our team is available 24/7 via chat or email and is committed to helping you resolve this matter promptly. You can also access our customer support resources at any time here: [******************************************].

Thank you for your patience and for giving us the opportunity to resolve this matter. Your satisfaction and peace of mind are our top priorities.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:10/14/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
(FILED A PRIOR BBB REVIEW AROUND 9/28-30 WHICH WAS LOST) On 9/27/25 I bought 2 passes for ********** Spa which was advertising for as low as $33 each for a super deal. The purchase went through, but Groupon refused to give me the discounted price since they claim I had reached my limit for purchasing from this vendor at discounted prices. I have not been to this spa in at least 7-9 years!! Meanwhile, Groupon processed the passes anyway at the regular price of $53 each! I immediately tried to cancel and get a refund for both passes but Groupon only refunded for 1 pass and put $53 in Groupon credit! I did NOT choose that option and immediately sent emails and called customer service (no answer or voicemail option, ever) and got no response to my emails insisting on getting the remaining refund back on my credit card! Deceptive!! No customer service.
Business Response
Date: 10/17/2025
Hi ***** ,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Im very sorry for the frustration and inconvenience this situation has caused. I completely understand how disappointing it must have been to be charged the regular price instead of the discounted rate and to then experience difficulty getting the correct refund. Thats certainly not the experience we want for our customers.

I noticed that you have reached out to BBB directly without first contacting our customer support team. Our customer support team is available 24/7 and is well-equipped to resolve all issues. You can contact them anytime using the following link: ******************************************.

We were recently notified by your financial institution that a dispute had been issued against a purchase you made --specifically, your Groupon for *********** Banya SF" voucher. We recommend reaching back out to your financial institution directly to discuss a resolution.

We're always here to help you redeem your Groupons, so if you have any other problems with a purchase, please let us know so we can try to resolve the issue for you.
Regards,

Sandhya K
Manager
Groupon Customer Support
Customer Answer
Date: 10/17/2025

Complaint: 24016236

I am rejecting this response because:
Groupon claims I never reached out to their customer support team - that is a lie. I emailed them several times within 3 days of purchasing the 2 vouchers to request the 2nd voucher be refunded to me, knowing their rule for refund states you must request a refund within that time frame. They never responded and their so-called customer service number never allows for voicemail or a person to answer. I want my $53 back and will continue to pursue this matter..

Sincerely,

***** **********
Business Response
Date: 10/21/2025
Hi ***** ,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out to us. I completely understand how upsetting and frustrating this situation has been, especially after you took the time to contact us multiple times within the refund window and didnt receive the support you were expecting. Im truly sorry for the inconvenience and disappointment this has caused.

Im sorry for the continued inconvenience, but if you have already disputed the charge with your financial institution, well need to allow that process to run its course. At this stage, your bank will be the best point of contact, and they will work with us directly to resolve the issue on your behalf.

I hope theyre able to resolve this for you as quickly as possible. Please dont hesitate to reach out if you need help with anything else in the meantime Ill be happy to assist.

Regards,

Sandhya K
Manager
Groupon Customer Support
Customer Answer
Date: 10/21/2025

Complaint: 24016236

I am rejecting this response because: I have forwarded all recent and current communications to the bank and will not close this complaint until I receive a refund.

Sincerely,

***** **********
Initial Complaint
Date:10/14/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 3 restaurant vouchers totaling about $100.00 from Groupon online, when i went into my account at ********************** to view "vouchers purchased" it said there were no vouchers to be viewed even though i had received an email response saying my transactions had been successful. I tried calling every number listed without ever being able to talk to a representative, the only option they give you is to talk to an expert by chatting on-line. To resolve the issue they say there is a $1 charge to your credit card fully refundable. So I did that only to find out they could not assist me and said only an expert from ************ could assist. For this help, by an expert, they would charge $5, fully refundable. I also agreed to this not realizing I was agreeing to an occurring monthly charge and a subscription membership of $40. I never got the assistance nor the matter resolved regarding why it did not show any vouchers purchased and yet I have been charged. I called my credit card company to file a dispute over the charges for the vouchers that appeared on my statement and to block them and ******** from processing any further occurring charges. They did refund my $1, and $40 membership fee, but not the $5 ask an expert fee, or my charges for vouchers I cannot use. You cannot talk to anyone at Groupon, and you can't get any help or refund.
Business Response
Date: 10/19/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I understand how concerning it must be to purchase vouchers and not see them reflected in your account, and I appreciate your patience as we work to resolve this for you.

To ensure we are reviewing transactions, could you kindly confirm if you are referring to the following three recent orders:

- Order #********** Mexican Tasting Experience For Two at ******************** Food Burien
- Order #********** $20.00 Voucher at Noppakao Thai Restaurant
- Order #********** $50 to use Towards Food and Drinks (Dine-In Only) at La Ruleta Mexican Restaurant

If these are not the correct purchases, please provide any additional details you may have, such as the order number(s) or voucher code(s) so we can locate and review the correct orders.

In the meantime, to help you view your vouchers, please try the following steps:

1. Clear your browsers cache and cookies.
2. Ensure you are signed in using the correct email address associated with your Groupon account.
3. Go to My Groupons on our website or mobile app to view your vouchers.
- you dont already have the app, you can download it from our site.

If youre still unable to view the vouchers after trying the above steps, please let us know. Also, confirm which email address you are using to log in so we can further review

Regarding the Ask an Expert charge you mentioned, please note that Groupon does not charge customers to contact our support team. It appears you may have been redirected to a third-party service unrelated to Groupon. We strongly recommend reaching out to your financial institution to dispute any unauthorized or misleading charges from that service.

You can always contact Groupon Customer Support directly, 24/7, through our official FAQ and support page here: ******************************************

We take your feedback very seriously. At Groupon, we are committed to delivering a secure and reliable customer experience. Your comments about accessibility and support have been shared with our internal team to help improve the service we provide.

Please reply at your earliest convenience with the requested information so we can move forward with resolving this matter as quickly as possible.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 10/23/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is somewhat satisfactory to me, to the point it appears I have no other recourse but to try to use the vouchers. However, if I find I cannot use the vouchers I purchased by the restaurant, I will reopen a complaint.
Thank you for your assistance in this matter.
Sincerely,

******* *******
Initial Complaint
Date:10/14/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account has been closed at Groupon, even though I still have groupons available. They have no customer service phone number and you can only contact them by email....the only emails i receive are ones that reference the case number and ask if I am satisfied. I have sent 6 emails over the last two months with no real response from groupon
Business Response
Date: 10/17/2025
Hi ****** ,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Im truly sorry to hear about the frustration youve experienced trying to resolve this issue, especially after reaching out multiple times without receiving a clear response. I completely understand how disappointing it must feel to have your account closed while you still have unused Groupons thats certainly not the experience we want for our customers.

Weve sent a separate email to your registered address ******************** requesting a few additional details so we can move forward with resolving this matter.

Once we receive the requested information, Ill personally review your case and follow up with a resolution through our **************** Portal.

Thank you for your continued patience we appreciate you giving us the opportunity to make this right.

Regards,

Sandhya K
Manager
Groupon Customer Support
Initial Complaint
Date:10/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Morpheus 8 (2) Face and neck package with groupon. I attempted to schedule my appointment immediately with the medspa i chose; and they were booked 3 weeks out. Upon arriving, im told in a waiting room full of women and the whole staff that my acne is too severe to do this treatment, even after I was told it wouldnt be an issue and they could treat around it. Not only was I humiliated, its a complete HIPPA violation. I reached out to groupon for a refund, and they claim that since its not in the 3 day window i cant receive a cash refund; how would i know i need a refund if the business itself cant even schedule me that soon and im told im able to treat over the phone? Groupon issued me store credit over some automated customer service where easy representative is saying the exact same copy and pasted thing and no one is helping me whatsoever. I work for the largest medspa in the country, and even we who are stingy with refunds and strictly maintain store credit, recognize that even if someone has not used a treatment, they are entitled to their full money back. This is absolutely ridiculous.
Business Response
Date: 10/17/2025
Hi ********* ,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Im truly sorry to hear about your experience with this purchase that sounds incredibly frustrating and disappointing. I completely understand how upsetting it must have been to arrive for your appointment only to be told the treatment couldnt be performed, especially after being reassured it wouldnt be an issue. I also recognize how uncomfortable that situation must have felt, and I sincerely apologize for the distress it caused.

Considering your situation, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Let me know if there's anything else I can do for you.

Thank you for understanding!

Regards,

Sandhya K
Manager
Groupon Customer Support

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Groupon, Inc.

Groupon, Inc.

Groupon, Inc.

Groupon, Inc.

Ideel

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Groupon, Inc. is NOT a BBB Accredited Business.

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Groupon, Inc. is NOT a BBB Accredited Business.