Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased three separate vouchers on Groupon, each for a different service from the same business. Im an attorney, and I make a point to read fine print carefullyespecially when using Groupon, where terms can vary widely.Each of my vouchers included the phrase: Limit 1 per visit. Limit 1 per person. This language was listed individually on each voucher, with no further clarification. I reasonably interpreted this to mean that only one voucher could be used per service and per visitnot that I was prohibited from purchasing multiple different services from the same business.However, when I contacted the vendor to schedule my appointments, I was told they would only accept a single Grouponregardless of the service. This was not disclosed anywhere on the deal page or the voucher terms. Notably, Groupon is currently selling approximately 10 different offers for this same business, yet this limitation is never made clear to potential buyers.I contacted Groupon to request a refundsomething I believe is entirely reasonable given the lack of disclosureand was denied a return to my original payment method. Instead, I was offered a refund in the form of Groupon Bucks, which I find unacceptable. I attempted to explain the situation to customer service, and reiterated my request for a proper refund. They declined to make any exception or take responsibility.I am submitting this complaint in the hopes of resolving the matter with a full refund to my original form of payment. I would prefer not to escalate further, but will do so if necessary.I will not be making future purchases from Groupon. Given the company's steep decline in recent years, treating customers this way is not only short-sighted, but helps explain why Groupon has lost over 99% of its value since its IPO...

  Business Response

  Date: 07/24/2025

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comments as well as all internal Groupon correspondence related to your case. I also just sent a direct response to your email address on file: ******************************.
  
  Regarding Your Complaint:
  I sincerely apologize for the inconvenience and frustration this situation has caused. We completely understand how the interpretation of the voucher terms could reasonably lead to confusion, and we truly value customers like you who take the time to share thoughtful and detailed feedback.
  
  While it is generally not our policy to issue refunds beyond the standard cancellation window, we recognize that the merchants policy was not clearly stated on the deal page. As such, we have made an exception to our policy and approved a full refund to your original payment method for the affected vouchers, as a one-time courtesy.
  
  To initiate the refund, please log into your Groupon account using the email address associated with your purchase *********************** and access the following secure links:
  
  Refund for Order #********** : *****************************************************************************************************************************
  
  Refund for Order #********** : *****************************************************************************************************************************
  
  Available Refund Options:
  Groupon Credits Instantly available and never expire.
  
  Original Payment Method May take up to 14 business days to appear, depending on your financial institution.
  
  Please note that the refund will reflect the amount paid, excluding any applied promotional discounts.
  
  Again, we appreciate your feedback and are committed to improving both our transparency and customer experience. Please note that similar exceptions may not be granted in the future, and we encourage you to make use of your Groupon purchases as intended whenever possible.
  
  Thank you for your understanding and for giving us the opportunity to resolve this.
  
  Warm regards,
  ******* ***** B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:07/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, On July ****** I purchased a Groupon for an online medical marijuana consultation from merchant ********************* that states they are a HIPAA compliant platform. What was supposed to be included was a 3-day Hassle-Free Process Simple, secure, and backed by expert physician support. The licensed physician had the responsibility to evaluate and submit a certification. I was evaluated by a physician Dr ***** on 7/2/2025 and was advised I was approved, and I would receive my certification a few days later to submit to my state to complete the process. I never received the certification. I made several attempts to contact ********************* via email and left several voicemails advising them of this and was unsuccessful. I also reached out to Groupon as well and they advise me to contact the merchant which I did. Groupon did not help. It's very frustrating to be ignored and dismissed after they took my time and money. It was supposed to be an ez fast stress-free process, but it wasn't. 

  Business Response

  Date: 07/19/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I want to express my sincere apologies for the inconvenience and frustration you've encountered with your recent purchase from ********************* via Groupon.
  
  We understand how important it is for you to receive your medical marijuana certification promptly and appreciate your patience in this matter.
  
  It appears that the voucher in question is associated with a different Groupon account. To comply with Data Protection regulations and to move forward effectively, Ill need some additional information from you. I have sent a separate email directly to you requesting this information.
  
  Please respond at your earliest convenience so we can proceed and resolve this issue promptly. Our goal is to thoroughly review your situation and rectify this matter to your satisfaction as soon as we have the necessary details.
  
  Thank you for your understanding and cooperation.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/23/2025

   
  Complaint: 23621613
  
  I am rejecting this response because: Groupon is still insisting on me contacting the merchant when the merchant does not respond to my voice mails and emails. Groupon is not of any help whatsoever. Before I submitted my complaint to BBB, I contacted Groupon to advise them that the merchant is not responding to me, and they still keep insisting to contact the merchant when the merchant is refusing to finish complying with what is required of them. They are supposed to be HIPAA compliant, so this complaint needs to be on the physician's records, the company and Groupon for failing me. I did my part and was evaluated by the physician that is supposed to finish the process by providing me with a certification. Why do I need to be evaluated by the physician again? The merchant ********************* needs to provide me with me certification. THIS IS FRAUD. 
  
  Sincerely,
  
  ****** **** ********

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for Panera and I am not able to use this product and the web site will not allow me to use my Groupon. I contacted on 7-8-2025 and I was informed I would receive a response regarding a refund. I was informed that the request for a refund would be processed. I received emails about ***** hours apart stating that Groupon is still working on processing this refund. Now my refund has not been processed or a response received if they will forward this refund to Groupon Bucks or my original form of payment. Then I contacted Groupon today to follow up on this refund inquiry and now it keeps stating "messages not sent.". This company lies, cheats and steals and avoids their customers. Can you please help me obtain a refund for Groupon Bucks or a refund to the original form of payment. The transcript of the conversation stating a refund would be processed within 48 to 72 hours is attached. I guess. . .they just lost that conversation and would rather keep your money and provide nothing in returton and call this customer service and kick my request under the cyber rug. Please help.

  Business Response

  Date: 07/19/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I genuinely understand how frustrating it must be to have difficulties using your Groupon and then face additional challenges when seeking a resolution. I apologize for any inconvenience and frustration this situation has caused you, and I assure you that we take your feedback seriously.
  
  Upon reviewing your case, I can confirm that our team has already issued the full value of your Groupon as Groupon Bucks to your account. These Bucks are available for immediate use and can be applied to any eligible deal on our site. They will remain in your account for 180 days, giving you ample time to find something that meets your needs. You can easily view your balance anytime from your My Groupons page. When you're ready to redeem them, simply check the box next to "Apply available Groupon Bucks" during checkout, and the amount will be deducted from your total.
  
  I hope this solution meets your expectations, but if you have any more questions or concerns, please do not hesitate to let us know. We're here to assist you and ensure you have a positive experience with Groupon moving forward.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had approximately $40 in credit, all I wanted to do was use to credit and purchase a pair of shoes which was under $40 then my wife gave me a call and said that there was a charge for $40. They added another item on of four items of the same insoles that I did not order. One of the agent said that they did it inadvertently and it was not refundable. All I want to spend was my Groupon bucks which was accredited to me.

  Business Response

  Date: 07/19/2025

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: After looking into your request, it appears the orthopedic insoles may have been left in your cart and were included in the final purchase at checkout, along with the shoes. We understand how frustrating this must be, especially since it wasnt your intention to order them.
  
  Please note that all items in the cart and the full order total are displayed on the checkout page before completing the purchase. That said, as discussed in the chat, weve escalated this issue to our partner team for further review, even though this item typically falls under our non-returnable policy.
  
  Well reach out to you as soon as we hear back from them, which usually takes about 12 business days.
  
  Thanks again for your understanding, and well be in touch with an update soon.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 tickets for ****** ******' boatladycruise for July 4th via groupon. Once on line we were told there was no one under 21 allowed. That was not stated on the groupon. The next day I checked the website and the 21+ was there. I went to my history and checked and as I stated it wasn't there. I contacted groupon and they sent me a page with 21+ and I countered with my page. Not only did they say they couldn't help but they claimed later it was redeemed. I know someone who had the exact same problem and met people there with the same issue. The groupon that we all bought said nothing about 21+. I uploaded a pdf of the page. Thank you.

  Business Response

  Date: 07/17/2025

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I understand how disappointing it must have to face any issue due to an age restriction you believe was not clearly stated. Your experience is certainly not the kind of impression we want any of our customers to have, and I appreciate the opportunity to clarify things further.
  
  After reviewing your case and the details of your order, Id like to confirm that the Groupon you purchased was for the event hosted by ****** ******, which is available at this link: ***************************************************************. On this deal page, under the Cruise Options section, it does indicate "Ages: 21+ only."
  
  Weve also noted that the screenshot you shared refer to a different offerhosted by NYC Cruises(*************************************************************)which was not the one you purchased. That deal may have different terms, which unfortunately dont apply to your specific voucher.
  
  I completely understand how it could have been confusing, especially if you came across other similar offers or were comparing them during purchase. That said, I truly regret the confusion and frustration this experience has caused, and I want to assure you that your feedback has been taken seriously and shared with the appropriate teams for review.
  
  We appreciate your patience and understanding as we work through this with you.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/18/2025

   
  Complaint: 23602711
  
  I am rejecting this response because I am not the only person to fall for this bait and switch. Check your inquiries. Once I clicked on the NYC cruise, it took me to the ****** ****** tickets. Tell me I'm the only person. I already spoke to someone who had the same issue along with seeing others on the pier.
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon and it was immediately marked as used. I contacted **************** and was told it would be refunded in 4-6 hours, this was on July 8th. I waited the time frame I was told and it still wasn't refunded. I contacted support again and was told to wait 48 to 72 hours, but usually sooner. Then I was told "up to 7 days" and that it would be done by June 14th. It is now June 14th, and I'm still being told to "be patient". I'm not going to be patient when I paid for something that was immediately redeemed and I did not use. I need my money refunded. The time frame has passed for this magical "team" to refund my money. I'm attaching screenshots of what I was told. The Groupon code in question is number ******** to Pure Medical Spa.

  Business Response

  Date: 07/20/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint, I sincerely apologize for the inconvenience and frustration this situation has caused.
  
  I understand how upsetting it is to have a voucher marked as redeemed without having used it, and I truly regret the conflicting information and delays you've experienced in trying to resolve this matter.
  
  Please be assured that your case has been escalated to the merchant under case number #********, and our team has already processed a refund for this order to your original form of payment on Jul 16, 2025.
  
  If you have any additional questions or concerns, please dont hesitate to reach out. We're here to help.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support
  

  Customer Answer

  Date: 07/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:07/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased a hotel room through Groupon on July 10th around 1 am we then drove to the hotel arriving a few hours later the hotel even with the booking information was unable to find our reservation I kept telling the gentleman for Groupon that we just wanted a refund and to cancel the reservation since it hadn't been used or found in the system after several attempts to locate it and still not we had to then pay the hotel for our room. Now Groupon is trying to say that the hotel informed them that we stayed the 9/10 and left on the 11th which is untrue I've sent every document that I can to show and provide proof that we only stayed one night and not with the use of their reservation. They refuse to issue a refund to me even with all the proof showing that the was a problem on their end. I have all documents and conversations between me and the four people I've dealt with plus emails between the escalation team.

  Business Response

  Date: 07/15/2025

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Ive carefully reviewed your case and the details surrounding your hotel booking. I understand how stressful travel plans can become when something doesnt go as expected, and Im truly sorry for the frustration this caused.
  
  Your reservation was made through Groupon on July 9 at 11:43 PM CDT for a one-night stay from July 10 to July 11, with the hotels standard check-in beginning at 4:00 PM EDT on July 10.
  
  Based on your own timeline, you arrived at the hotel just a few hours laterwhich would have been in the early hours of July 10. Unfortunately, hotels typically consider arrivals that early as part of that same calendar days stay and would require a separate booking for the previous night.
  
  The hotel receipt you shared in one of your chat sessions (attached) confirms this: it shows a charge for a stay for the night of July 9th(Check-in 7/10 4:41AM), meaning the hotel billed you separately for that earlier night.
  
  Upon your initial report of the issue, our team escalated the matter directly with the hotel. They confirmed that you were given a room for the night of the 9th, and advised that if you chose not to stay for your Groupon booking (July 1011), a refund could be processed.
  
  However, when this was communicated to you, we did not receive clear confirmation regarding your stay preferencewhether you intended to remain for the second night or check out earlier. When we followed up with the hotel, they informed us that you did stay for the second night as well, for which you were not billed separately as it was covered by your Groupon reservation.
  
  I understand you had hoped for a different outcome, especially given the confusion at the hotel. However, there was no error on our part or the merchantsthe reservation was processed correctly and remained valid for the night it was booked.
  
  We genuinely regret that this experience disrupted your trip, and we appreciate you taking the time to share your feedback. While were unable to offer a refund in this case, I hope this explanation helps clarify the situation.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/15/2025

   
  Complaint: 23594428
  
  I am rejecting this response because: I asked for a refund before the booking had even been used by the hotel. As you just stated I paid the hotel separately which put me in the 72 hour window for cancellation. I asked for a refund immediately. The booking wasn't found until hours later. Giving GROUPON more than enough time to refund me since the booking hadn't been used yet and wasn't found in the system at the time I was asking for a refund. If I need to provide that conversation I can. I have every single one of them. Groupon has been the only thing stressful about this. As you can see your statement is false. This is from my bank directly that paid for the booking. Can you see the date printed on the receipt from Groupon it says July 10th. Where you guys keep getting the 9th is beyond me. 
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:07/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed these charges on my bank account and when I saw they were from Groupon I contacted them and requested a refund. They refused even though the charge was from the day before. I didn't make the charge, I believe it to be one of my roommates. The night the charges were made I had left my phone unattended and that's when they occurred. There were a total of 8 tickets purchased, at $50 a piece. I don't have that kind of money

  Business Response

  Date: 07/15/2025

  Hello *********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Weve reviewed your submission as well as your earlier communication with our support team, and we truly understand how unexpected charges can be upsettingespecially when they werent intended or clearly authorized by you.
  
  In your initial message to our team, you mentioned that the purchase was made by someone else in your household who forgot to switch to their own account. This helped us understand that the transaction occurred while logged into your Groupon account, which is why the tickets were correctly processed under your name.
  
  We did notice that your BBB message presents things a little differently, suggesting you werent sure who completed the transaction or how it happened. We completely understand that in situations like thisespecially when shared devices or accounts are involveddetails can sometimes be unclear in the moment. That said, our ability to review and assist is based on the information available to us at the time of purchase.
  
  Because this deal is marked as non-refundable, and the vouchers have already been issued, were unable to cancel or refund the order per the offer terms.
  
  We recommend discussing the situation with the person who may have made the purchase from your account, especially if this was done in error.
  
  Please let us know if theres anything further we can do.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets to ********* $190. 1 hour latter I wrote I never received vouchers the **** kept saying sorry we do not see order which I have in writing. So I did order again. When I did 2nd order now after 2 hours 1st order is found and the supervisor we see you was giving incorrect information but sorry no refund

  Business Response

  Date: 07/15/2025

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for your message and for the opportunity to clarify the situation.
  
  I understand there was some confusion earlier when you reached out about your Carowinds ticket order. Our team initially could not locate the order because it was placed using a guest checkout with a typo in the email address provided at purchase. This is why the order did not appear in your account or in our system when searching by the email you shared.
  
  Once you provided the transaction information, we were able to locate the order and confirmed that it was successfully processed. To clarify, this was not due to an error on our part, but rather a mismatch caused by the incorrect email entered during checkout.
  
  Additionally, while we understand your concern about placing another order, weve reviewed your account and can confirm that no follow-up transaction was completed. Your card was declined on the further attempted purchases, so only the initial Groupon was actually issued and charged.
  
  As noted during your initial purchase, this deal is marked as non-refundable and cannot be canceled once the voucher has been issued. We regret that were unable to offer a refund in this case.
  
  If theres anything else we can assist withsuch as accessing your voucher or resending itwell be happy to help.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/15/2025

   
  Complaint: 23592771
  
  I am rejecting this response because: Thats not how conversation went they was asking what card did I use they still could not find even though incorrect email was put in, the card was not incorrect. At first they said they see the error but now blaming the customer. It took 2 hours for them to find one order. I kept emailing providing information of the transaction representative kept saying they could not find order. So how is it on the customer 
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 07/19/2025

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for your follow-up. I completely understand how frustrating this experience must have been, especially when you werent able to immediately access your Carowinds tickets after purchase.
  
  To clarify: the delay in locating your order happened because it was placed using guest checkout with a typo in the email address. Our team initially searched for the order using the email you provided, but since it didnt match the one entered at checkout, it didnt come up right away in our system.
  
  Once you provided transaction details, we were able to manually search through orders and successfully locate it. This process can take some time, especially when the email doesnt match, but we did get it resolved within a few hours.
  
  Also, its important to note that only one order was completed no additional charges were processed for any follow-up attempts. So you do have the correct Groupon in your account now and nothing extra was charged.
  
  If you're still unable to access your ticket, we can update the email address on that guest account. Please provide a new email address (one that isnt already linked to a Groupon account) and well update it so you can log in and view your voucher.
  
  We sincerely regret the inconvenience and confusion this caused. While were unable to issue a refund due to the non-refundable nature of the deal, were committed to making sure you have full access to the order you placed.
  
  If theres anything else we can assist withsuch as accessing your voucher or resending itwell be happy to help.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/21/2025

   
  Complaint: 23592771
  
  I am rejecting this response because:
  It took a few hours after asking my card information. Ok the email was incorrect but the card was not incorrect. So customer service kept saying no order found after 2 hours so I went and purchased 5 more because of information provided not you are trying to see it is my fault when your representatives kept asking me my card information. When I did new order you guys sent me the original voucher but the new 5 was never sent to me
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:07/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon sold me a license for ***************** It is a not legal piece of software and the redemption requires I download illegal activation software to bypass microsofts license system. I requested a refund since this is not a legal product and they said no because I hit the redeem button for the software. I had to hit the redeem button to process my order, and there was no warning telling me that they were selling me a illegitimate product. They are responsible for what they sell on their website and need to take responsibility for selling me something that is not legal and provide a refund. They even lie and say it is a official link from ********* but it is not. I have provided evidence. Please be careful using links for this as i have no idea if there is security compromising software in what they are telling people to download.

  Business Response

  Date: 07/15/2025

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for your follow-up regarding your recent **************** purchase on Groupon.
  
  We understand your concerns and appreciate the information youve provided. Id like to clarify that the seller of this deal is a registered ********* partner, and you can verify their partner status directly through ********** official directory using the following link:
  
  ?? Microsoft Partner Verification ***********************************************************************************************************
  
  Its important to note that ****************** may provide their own download links or installation instructions as part of their product offering. This does not automatically render the product illegitimate. We recognize that this might differ from your expectations, especially if you're more familiar with downloads coming directly from *************.
  
  Additionally, the merchant has assured us that they will be reaching out to you directly to assist further with your installation and any related concerns.
  
  As the Groupon voucher has been successfully used to claim the activation key, it has already been redeemed, and we will not be able to issue a refund at this time. However, we remain committed to ensuring youre able to successfully use the product you purchased, and we encourage you to work directly with the merchant for support.
  
  If you need any assistance connecting with them or if they are unresponsive, please dont hesitate to reach back out.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support