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Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Groupon, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Groupon, Inc.

      600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

    • Groupon, Inc.

      148 Lafayette Street, 10th Floor New York, NY 10013

    • Groupon, Inc.

      1000 Station Dr Dupont, WA 98327

    • Groupon, Inc.

      Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

    • Ideel

      620 8th Ave 45th Floor New York, NY 10018-1741

    Customer Complaints Summary

    • 3,926 total complaints in the last 3 years.
    • 1,282 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/20/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have searched for a particular event tickets on the GroupOn app under location REMOVED. I was directed to a ticket and made a purchase. Later REMOVEDfound out I was directed to a ticket to an event of the same name in REMOVED. Within less than 12 hours of purchase, I have contacted them and asked for a cancellation and a refund because they have directed me to an event in REMOVEDwhen I have set the location to REMOVED. I was told all sales are final and they couldnt cancel the purchase nor can they refund me. I have expressed my frustrations that I felt scammed when I have set the location under REMOVEDand yet was directed to an event in REMOVEDand that I was simply asking for a cancellation on a purchase that was made within 12hrs. I am not sure if it was a glitch in the system but setting my location to REMOVED, then being directed to a ticket offered in REMOVED, then purchasing the ticket and being told I cannot cancel or get a refund for a purchase made within 12 hours was frustrating and would like to get my money back.

      Business Response

      Date: 01/02/2023

      Hello Jun,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: Please be kindly informed that it is not our policy to issue a refund for a Final Sale deal after purchase. This is a condition that was set by the partner when they agreed to feature the deal on our site.

      However, I am able to offer a one time exception in this case.

      A refund of $108.00 will be issued to your credit card shortly. You will get an email confirmation of your refund within 24 hours.

      Although it can take up to 10 business days for this refund to be reflected on your statement, it should appear much sooner.

      While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.

      Thank you for your understanding.

      Regards,

      REMOVED
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 01/02/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

      Sincerely,

      Jun Shoji

    • Initial Complaint

      Date:12/20/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a ticket for Gift of Lights at the REMOVEDin Loudness, REMOVEDon December 17th and I should have received my voucher from Groupon right away. I have complained to their customer service through chat, and have been told that their computer has been slow in processing my order. It is now December 20th and I do not have a voucher yet.

      Business Response

      Date: 01/02/2023

      Hello REMOVED,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

      I've verified that no charges were processed and removed the order from your account. Any charges shown on your card's statement should disappear within 35 business days.

      In addition, if you are still interested in purchasing this offer, it is still available on our website.

      Thank you for your understanding.

      Regards,

      REMOVED
      Manager
      Groupon Customer Support

    Groupon, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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