Business Profile

Ecommerce

Groupon, Inc.

Headquarters

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,926 total complaints in the last 3 years.
1,282 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/25/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
An authorized use of my Groupon account occurred on November 18, 2022. REMOVEDstole my account information and made a purchase worth $200.33 cad. When I contacted Groupon, they provided me a partial refund of the amount of $190. I have contacted Groupon 4 times during the past month and they refused to take action in returning my money back.
Business Response
Date: 01/03/2023
Hello Tarun,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.

I can confirm that our system processed your refund successfully on 11/19/2022. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.

The refund was processed successfully for the order, however, as the purchase was for a Groupon US deal made using REMOVEDcurrency, you may see a small difference between the charge you initiated and what was actually collected.

Purchases made on Groupon.com are charged in US dollars unless specified otherwise. If you will be charged in REMOVEDdollars for a specific deal, there will be a "C" before the dollar sign.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Initial Complaint
Date:12/24/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I never received my 20 bed in the bag that I ordered on last month that was suppose to be here by the 16th in which I still have yet to get
Business Response
Date: 01/03/2023
Hello REMOVED,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration. In conversation #REMOVEDyou received the response from the merchant responsible for that order. Please continue the interaction and they will assist you further.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Initial Complaint
Date:12/23/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
REMOVEDsigned up for a number of Groupon+ deals which are supposed give you 8% cash back to your credit card. Despite getting email confirmations that Im receiving the cash back, I have not received any cash back. Their C/S is now impossible to navigate with a chat engine that constantly disconnects and no way to actually talk to a person directly. This is frustrating and seems like a scam to get you to go to businesses that are paying them, but they never give the money to the consumer. The agent at one point offered Groupon bucks but I dont want those. I want them to honor the cash back that they promise. Their agents are clueless and one said I spent the cash back which is not accurate. I had a refund of a prior Groupon that I used for a new Groupon, but this is completely separate from the Groupon+ which puts cash back directly to your credit card.
Business Response
Date: 01/03/2023
Hello REMOVED,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.

According to our terms and conditions, there is the possibility to receive Groupon Bucks for cash back:

If you do not receive your statement credit, please contact us, in which case the value of your statement credit may be issued to you in the form of Groupon Bucks or another form of reward.

You may find more information about our Terms of Use here: REMOVED

We have already issued Groupon Bucks to your account.

These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Initial Complaint
Date:12/23/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Remove all false ads regarding REMOVED. REMOVEDis not a part of or associated with groupon and has never agreed to allow groupon to advertise or offer discounts on Groupon. We have reached out multiple times to have this removed and no action has been taken. All REMOVEDwould like is to be removed from groupon and all ads taken down that are associated with groupon immediately.
Business Response
Date: 01/03/2023
Hello,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: You've contacted our Customer Support team, where we help customers who use Groupons at our partner businesses.

The best way to get the help you need is to head to your Groupon REMOVEDat REMOVED. From here you can manage your account, redeem voucher codes, and check out our support content REMOVED/support.

If you require further assistance, reach out to our Merchant Support team from the REMOVED/support/contact-us page or by requesting a callback at REMOVED, Mon-Fri REMOVED- REMOVEDCST.

Thank you for your understanding.

Regards,

REMOVED
Manager
Groupon Customer Support
Customer Answer
Date: 01/07/2023

Complaint: 18634343

I am rejecting this response because: it will not take me to Merchant page. it allows me to login to groupon retail but it will not allow me in the merchant side. this is the same thing Groupon has been saying for months. i am at the point that my attorney will be receiving all documentation if this matter is not resolved within the next 7 days. my direct phone number is REMOVED. Also there are 4 other business in Casper REMOVEDthat are having this same thing happen and I will not sit back and allow groupon to ruin my business and steal from me. i hope to hear from someone very soon so we do not have to settle this with attorneys.

Sincerely,

REMOVED
Business Response
Date: 01/11/2023
Hi,

Sorry for continued trouble.

Like I mentioned, you've actually contacted our Customer Support team, not Merchant Support.

Please contact Groupon REMOVEDdirectly at REMOVEDI'm unable to offer further assistance here.

Regards,

REMOVED
Manager
Groupon Customer Support
Customer Answer
Date: 01/11/2023

Complaint: 18634343

I am rejecting this response because: they offered zero help. The problem is that this is the same response you get no matter what. If you contact Merchant support then you get a recording to go online and request a call bit there is nowhere to do that and it says I don't have a merchant login. It takes me to the other login only.

Sincerely,

REMOVED
Initial Complaint
Date:12/22/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought 7 tickets to the Nutcracker Ballet for $25 each, ticket value says REMOVED. Can't attend due to child with influnza, Groupon will not honor the price paid for tickets, nor let us change the ticket date. We are not allowed to use the Groupon money towards any other purchase which I believed to be their policy
Business Response
Date: 01/03/2023
Hello REMOVED,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Please be kindly informed that it is not our policy to issue a refund for a Final Sale deal after purchase. This is a condition that was set by the partner when they agreed to feature the deal on our site.

However, I am able to offer a one time exception in this case.

A refund of $175.00 will be issued to your credit card shortly. You will get an email confirmation of your refund within 24 hours.

Although it can take up to 10 business days for this refund to be reflected on your statement, it should appear much sooner.

While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.

Thank you for your understanding.

Regards,

REMOVED
Manager
Groupon Customer Support
Customer Answer
Date: 01/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

Sincerely,

REMOVED
Initial Complaint
Date:12/22/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I clipped a REMOVEDdeal on 27 November for REMOVEDending in REMOVED(deal expires 28 December). I dined there on 3 December with REMOVEDending in REMOVED, but did not get 8% cash back per the deal. I clipped a REMOVEDdeal on 5 December for REMOVEDending in REMOVED(deal expires 5 January). I dined there on 12 December with REMOVEDending in REMOVED, but did not get 8% cash back per the deal. When I reached out for assistance with missing cash back, I was given Groupon bucks as compensation (after being passed to 3 different people) instead of cash back. I would like to be refunded $6.64 to my credit card, per the clipped deals. It is false advertisement to provide a cash back deal, and instead just provide Groupon bucks, which can only be spent on the Groupon website. Support email chain is attached, showing that I have confirmation emails of the clipped deals from Groupon, and credit card statements of when I dined at the restaurants.
Business Response
Date: 01/03/2023
Hello REMOVED,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

It looks like there was an error that led to your cash back not being issued.

Although we're unable to have cash back retroactively issued to your card, to help make up for your inconvenience, I'm putting $10.00 in Groupon Bucks to your account. These Bucks are available to use right away and can be applied to any eligible deal on our site until they expire in 180 days. When you're ready to use them, just make sure to select them as a payment method at checkout.

Thank you for your understanding.

Regards,

REMOVED
Manager
Groupon Customer Support
Customer Answer
Date: 01/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

Sincerely,

REMOVED
Initial Complaint
Date:12/22/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I feel Groupon is scamming people. I have never had a problem but I purchased a groupon, $30.00 worth of food, for $15.00 and I had an expired one in my account, for REMOVED's Restaurant in Liverpool, REMOVEDon Monday, December 19, 2022. My son was up from Virginia and we always go when he is home. I then called the restaurant the next night to make our reservation because it says on the coupon you need a reservation and you need to tell them you have a coupon. When I told her, she said we do not accept those coupons anymore. I then asked her, what do I do then, I just bought it? She said call Groupon and talk to them, we have told them we do not accept them. I then chatted with a representative on Groupon's website and she told me that I should read the fine print, that if the business refuses it, they can't do anything (more or less what she said). I was not very happy and proceeded to tell her I would never REMOVEDwith my money if it wasn't a sure thing. I waited for her to respond on my next step and she never came back on, she was still in the chat, but did not answer me. So, I wrote an email to them and told them exactly how I felt. They have emailed me twice now, once to say that the $15.00 that expired, they would put $12.00 in my Groupon bucks to use and the other $15.00 they said that they called the merchant and they said I can use it. It seems to me that someone may be doing something illegal. They would not let me use it at the restaurant. So I am out $15.00 for that one. And why are they only giving me $12.00 back in Groupon Bucks when I spent $15.00? I feel this may be happening to more than just me, that is $15.00 for each person that is buying this coupon and Groupon is keeping the money. As soon as I go to the Groupon website, REMOVEDis the first offer that appears on their website. This is very strange, and I know it is not a lot of money, but I do want to make sure this is not happening to other people. Thank you.
Customer Answer
Date: 12/29/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

Sincerely,

REMOVED
Initial Complaint
Date:12/22/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon that was over $1900 however it remained pending for a couple days. I went to check the Groupon and couldnt login, I was advised my account was closed when I asked for a password reset. I had over 3k in Groupons waiting to be used and my account was randomly closed and I wasnt refunded my money back. I spent hours going back and forth with support with no resolution. They ask for credit card info and billing address and this is even in their Groupon app live chat. After a week my email was responded to and they simply stated its because you violated tos but I already stated multiple times before that I was unable to login to my account after purchasing $1900 Groupon and was certain I was either hacked or Groupon customer service is compromised. Its very suspicious and needs to be resolved asap.
Business Response
Date: 01/03/2023
Hello REMOVED,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Upon review of your account, we have identified a violation of our Terms of Service. Because of this, we have closed your account and request that you discontinue use of our website and services immediately and note that we are preserving all rights to pursue further actionshould it be necessaryto preserve the integrity of our program and the best interests of our company.

For more information, please refer to our [Terms of Service](REMOVED).

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Customer Answer
Date: 01/03/2023

Complaint: 18626427

I am rejecting this response because:I still wasnt refunded my 3k that I had on my account and they did not specify what I violated. They just tell me I violated terms but I honestly dont know what I did wrong.. and this is clearly a huge misunderstanding. However if I am not to have my account which is fine I want the 3k USD I invested in Groupons that was clearly robbed from me. That is still my money for a service I purchased and if Im not receiving said services I paid for then I am to be refunded.

Sincerely,

REMOVEDA
Business Response
Date: 01/06/2023
Hello REMOVED,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I understand that the termination of your account may be inconvenient. Due to the violation of our Terms of Service we will not review this decision for reversal at this time.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Customer Answer
Date: 01/10/2023

Complaint: 18626427

I am rejecting this response because:I have requested multiple times a refund of the money I had in my account. You have refused to even acknowledge these requests. I paid for several services to which I cannot use. I expect to be refunded if my account isnt going to be opened. This may become a legal issue where myself and others who have had their account wrongfully closed and money stolen have to collectively sue.

Sincerely,

REMOVEDA
Business Response
Date: 01/16/2023
Hello REMOVED,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration. We proceed with the additional investigation and reactivated your account. It is ready to use and your credit in Groupon Bucks is available on your account.

If you have any questions, please do no hesitate to contact me.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Customer Answer
Date: 01/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me. Thank you so much for actually investigating the issue.

Sincerely,

REMOVEDA
Initial Complaint
Date:12/21/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid 400 dollars for a service on Groupon. Groupons merchant mentioned that I should change the service to do a different one. After doing so, the merchant didnt have availability for 8 months so I went to return my Groupon. They are only offering credit and not a refund to my credit card. No product or service was used and customer support on their end will not answer my messages/questions. Its been a. Frustrating week trying to speak with anyone there
Business Response
Date: 01/02/2023
Hello REMOVED,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I can confirm that our system processed your refund successfully on 12/27/2022. Please note:

* Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

* If your refund was processed to an alternative form of payment, such as Apple REMOVEDPay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.

I hope this clears everything up. Please let me know if you have any other questions.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Initial Complaint
Date:12/20/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 18, 2022 I went online to Groupon.com to order discounted tickets for REMOVEDChristmas in REMOVED. It was about 8:30 at night. I ordered them for Friday December 23. Because of typo in my email address, it took several conversations to find my purchase, which I paid through PayPal as a precaution just in case something went wrong. Then when they finally found my purchase, they still did not send me any vouchers. I was buying 6 tickets for a total of $140.70. They said they were time sensitive that I purchased them for the 18 of December. I said no why would I purchase tickets for the 18th, at 8:30 at night, when they were about to close. I live 2 hrs away. I purchased on the 18 for December 23, 2022. Then I requested a refund because even if did choose the wrong date , I still have not received a voucher. At this point you just have my $149.70. I would like a refund.
Business Response
Date: 01/02/2023
Hello REMOVED,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

According to our records, your issue has already been solved in case #REMOVED. If you need further help, please reply to this thread.

Thank you for your understanding.

Regards,

REMOVED
Manager
Groupon Customer Support

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Groupon, Inc. is NOT a BBB Accredited Business.