Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,888 total complaints in the last 3 years.
1,299 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/31/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for a ***** Club Membership during the month of July 2025. I have tried over and over again to redeem the Groupon, but the ***** Club will not except. I have contacted Groupon over four times, and no one responded to my request for a full refund. The last *** that I spoke with stated that I would get a call from a manager because their system was showing that the Groupon was used, but I only emailed it to myself at, ******************* to try and redeem it. I am asking for a full refund of $70.00.
Business Response
Date: 11/05/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I request you to accept our sincere apologies for the inconvenience you have experienced while trying to redeem your **** Club Membership Groupon. I completely understand how frustrating this situation has been, and I appreciate your patience throughout the process.

Upon reviewing your case, I can confirm that your request had already been escalated to our concerned team, and they contacted you on October 18, 2025, with a refund link. It appears that you may have missed that email.

To ensure this matter is resolved promptly, I have now processed a full refund of $70.00 for this order directly to your original form of payment. Please note that, while the refund has been issued immediately on our end, it may take your financial institution a few business days to reflect the credit on your statement.

Once again, I apologize for the inconvenience and delay you faced. If you have any additional questions or require further assistance, please dont hesitate to reply to this email, and Ill be happy to help.

Thank you for being a valued Groupon customer.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 11/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. Thank you for your assistance concerning this matter.

Sincerely,

****** ***** III
Initial Complaint
Date:10/31/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a one-year membership for ************* and have attempted to use it several times over the past three weeks, but I keep encountering a technical error message. I visited the ********************** location, and the manager informed me that it wouldnt work and that I need to get a refund from Groupon, and they would charge me the same price in-store. I ended up paying at the store. Now I've paid twice for the same membership and am seeking a refund from Groupon as per the merchant's instructions, but I am having trouble getting the refund.
Business Response
Date: 11/06/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I completely understand how frustrating it must have been to encounter repeated technical errors while trying to use your **** Club membership, and Im truly sorry for the inconvenience this has caused.

Please rest assured that we have already escalated your concern to our internal team for a thorough review. Our team is committed to thoroughly examining and addressing the situation. While we typically provide updates within 48 to 72 hours, please note that in some cases it may take up to 7 business days for a final update, depending on the response time from our partners.

I understand that waiting for a resolution can be frustrating, but I want to assure you that your case has been prioritized, and we are committed to ensuring this is resolved fairly and promptly. As soon as our internal team completes their review, they will contact you directly with the outcome.

In the meantime, I sincerely appreciate your patience and understanding as we work to resolve this matter. We truly value you as a Groupon customer and want to ensure your experience reflects the level of service you deserve.

Thank you for your patience, and please feel free to reach out if you have any further questions or concerns. We will be in touch shortly to provide further updates.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 11/07/2025

Complaint: 24090547

I am rejecting this response because:

have been waiting over 7 days and I am not looking to cancel the Groupon but on the other hand Im not getting the service that I paid for as the Groupon is not being honored by the merchant therefore I should be entitled to a refund it has nothing to do with canceling it has to do with getting what Groupon promised I would get for my payment

Sincerely,

Perry Johannesburg
Business Response
Date: 11/14/2025
Hi *****,

Thank you for contacting us, and I truly apologize for the inconvenience youve experienced while trying to redeem your **** Club Groupon. I completely understand how disappointing it must be to pay for a service and not have it honored as expected.

I want to assure you that our internal team has thoroughly reviewed your case and reached out to the merchant. Theyve confirmed that the redemption link is currently active and functioning correctly. To redeem your **** Club voucher, please try accessing it again using a web browser rather than the mobile app, as this can sometimes resolve redemption issues.

Please also note the following important details outlined in the Need to Know Info section of the offer:

- The **** Club deal is valid only for new members or for those whose memberships have been inactive for at least six months prior to purchase.
- The offer is not applicable for renewals and is limited to one per person.

If these eligibility requirements arent met, the redemption code will not work on the merchants site.

After reviewing your case, I noticed that the refund period for this deal has passed. However, as an exception and in recognition of your experience, were happy to offer a one-time courtesy refund in Groupon Credits.

To process your refund, please make sure youre logged into your Groupon account *********************** and then click the secure refund link below: ****************************************************************

Please note that the above refund link will remain valid for the next 3 days and will provide you with the appropriate refund options to process your refund.

Groupon Credits are simple to use and never expire on our website, allowing you to find another great deal at any time!

After clicking the link above, kindly confirm whether the refund went through successfully. If you encounter any issues, please reach out to us with your case ID: ********, and well make sure its resolved promptly.

Thank you again for your patience and understanding. We truly appreciate your business and the opportunity to make this right.

Warm regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 11/17/2025

Complaint: 24090547

I am rejecting this response because:

I cannot accept this response because I made several attempts to redeem the voucher, and neither Groupon nor **** Club, the merchant, contacted me to assist with the redemption. As I mentioned before, the redemption process is ineffective and remains so. Groupon should not be offering me store credit since I did not cancel the voucher; I wanted to utilize the service and should receive a full refund because I was unable to redeem the voucher.

Kindly note that the customer remains unsatisfied, and please lower the BBB rating for this merchant.

Sincerely,

Perry ************
Initial Complaint
Date:10/31/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A voucher was purchased from the merchant, Groupon for a one year, Executive ****** membership on July 24, 2025, paid for by bank card.****** was unable to utilize the voucher on July 25 and their system did not recognize the Groupon voucher code as valid. ****** tried many times without success.I contacted Groupon on July 25 and was assured that the voucher was valid and active. And failing that, that I would receive a full refund from Groupon if the voucher was not used.Groupon's terms of sale or "fine print" from the original transaction states: "If you do not redeem your Groupon voucher by the promotional value expiration date, you will receive a refund equal to the amount you paid for your Groupon voucher."The promotional value expiration date is stated as: "October 26, 2025".On October 30, 2025, Groupon sent me an email saying that they were refunding my unused voucher in the amount of "$130.00". However Groupon did not actually issue a refund to the original bank card purchase method. They have only issued a vendor credit which is not acceptable to the consumer.Groupon also stated "If youd like to explore alternative refund options, please visit ***********************************************************************. Make sure youre logged in to your Groupon account, select your order, and then click I need more help.".I did this and requested the promised refund be made to the original payment method. Groupons reply was that a refund was not possible and that I would have to accept a vendor credit.This fails to provide a refund as the original terms promised, to wit "a refund equal to the amount you paid for your Groupon voucher." Additionally, section ************************************ the jurisdiction that the order was made from and the consumer resides, stipulates that refunds for unfulfilled orders be made in "monies paid", not a vendor credit.The consumer asks for a refund to the original payment method as required.
Business Response
Date: 10/31/2025
Hi ***,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I understand how frustrating it must have been to experience difficulties when attempting to redeem your Groupon voucher with ******. I apologize for any inconvenience this has caused.

After carefully reviewing your account and the details of your order, I can confirm that your Groupon voucher for the ****** Executive Membership had expired, and our system initially processed a full refund in the form of Groupon Bucks. While this is our standard process for expired vouchers, I completely understand that you were expecting a refund to your original payment method.

To ensure that this is resolved appropriately, Ive gone ahead and processed a full refund to your original form of payment. The Groupon Bucks previously credited to your account have been canceled. You will receive the exact amount you originally paid$130.00refunded directly to your original payment method.

Please note that while we issue refunds immediately, it may take your financial institution a few business days to post the credit to your account, depending on their processing times. You will also receive a separate confirmation email once the refund has been successfully issued from our end.

I truly regret the inconvenience this matter has caused. Your feedback has been documented to help us improve the clarity of our refund communications going forward. We greatly value your understanding and the opportunity to make this right.

If you have any additional questions or need further assistance, please dont hesitate to reach out. Ill be happy to help in any way I can.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 11/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** Bay
Initial Complaint
Date:10/31/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*Groupon Order Number: 1000-149889-457606 *Total paid = C$65.00 Promised = ****** ******: 1-Year Membership with a C$60 or C$40 Digital ****** Shop Card *Issue = According to Groupons terms, I was supposed to receive the $50 ****** digital shop card within two weeks of activating my offer. It has beenmonths without any resolution. ****** says the shop card should come from Groupon. Groupon says the shop card should come from ******. this was total bait and switch. I dont know where my digital shop card is, but I still dont have it.
Business Response
Date: 11/05/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Thank you for reaching out to us regarding your Groupon order #****-149889-457606 for the ************* 1-Year Membership with a C$60 or C$40 ************** Shop Card. I truly apologize for the inconvenience and frustration this situation has caused, and I completely understand your concern about not receiving the promised digital shop card.

Upon reviewing your account, we can see that a chargeback/dispute was raised with your payment provider for this order. According to our records, the dispute has already been closed in your favor, meaning the payment was refunded directly to you through your bank or credit card provider.

As the transaction has been reversed through your financial institution, Groupon no longer has access to the funds or the ability to take further action on this order. We kindly recommend reaching out to your bank or card provider for any additional information or documentation regarding the dispute outcome or refund status.

Once again, I apologize for the inconvenience and confusion caused by this experience. We appreciate your patience and understanding in this matter.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:10/31/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
date of purchase- 8/20/25 was refunded a credit voucher#VS-JH2X-3MZP-17MW-ZC3K Have tried to use but groupon site doesn't recognize it. I have contacted groupon several times for help to no avail. info they sent once was not recognized by groupon site I would like my **** refunded $55.89 **** ending in 8671
Business Response
Date: 11/06/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I truly understand how frustrating it must be to encounter difficulties when trying to use your Groupon voucher, especially after making several attempts to resolve the issue. Please accept my sincere apologies for any inconvenience or lack of clarity youve experienced so far.

After carefully reviewing the details you provided, it appears that the voucher you mentioned is associated with a different Groupon account than the one from which you contacted us. In order to ensure your personal information is protected and to comply with Data Protection regulations, we need to verify your identity and confirm some information.

To move forward as quickly as possible, Ive sent you a separate email requesting some additional information for verification purposes. Once we receive your response, well be able to assist you with resolving the issue.

We genuinely appreciate your patience and understanding as we work to make this right for you. Please reply to the email at your earliest convenience so we can proceed without delay. If you have any further questions or concerns in the meantime, dont hesitate to let us knowwere here to help.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:10/31/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon advertises a price of *********************************************************** ********* ca. wgen you use code Halloween. when you go to purchase it the price increases to 189 and says coupon has been applied. This is price gouging. When you discover this outside return timeline they refuse to issue credit to credit card and instead issues Groupon bucks which requires you to continue to use this business that engages in illegal business practices.
Business Response
Date: 11/06/2025
Hi Adele,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I sincerely apologize for the frustration and disappointment you experienced with your recent Hand and Stone purchase. I completely understand how upsetting it must have been to encounter an issue with the advertised promotional pricing and then face difficulties with the refund process. Please know that we take concerns like yours seriously and appreciate the opportunity to clarify and assist.

After reviewing your order, I can confirm that the Halloween promotion code was unfortunately not applied at the time of purchase, which resulted in the higher price you mentioned. I realize this outcome was unexpected and understand your frustration, especially given your intention to take advantage of the advertised promotion.

I also noted that you used our self-service refund option through the Groupon website on October 14, 2025, and a full refund was issued to your account in the form of Groupon Bucks. These bucks are available for immediate use toward any future purchase on our platform, and they never expire.

I understand that you would have preferred a refund to your original form of payment; however, as the order falls outside the cancellation window outlined in the deals terms and conditions, were unable to issue a direct refund to your payment method.

Additionally, I noticed that you have filed a dispute with your financial institution regarding this transaction. Since the review process is now in progress with your bank, the best course of action would be to continue working directly with them. Once their investigation is complete, they will determine the final outcome of your claim.

Thank you for your patience and understanding throughout this process. If you have any further questions or require assistance, please dont hesitate to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 11/06/2025

Complaint: 24089108

I am rejecting this response because:
They did not address the fact that they are still engaged in dishonest business practices offering lower price and then when you pay they increase it. I sent you recent screenshots shots well after my purchase. They only addressed my purchase and have not agreed to give me a refund.
Sincerely,

***** ******
Initial Complaint
Date:10/30/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 1st 2025, I was out of town and used an ATM in a convenience store. The same day, somebody used my debit card to purchase 2 Groupons in my account. When I realized what happened and contacted Groupon to refund the fraudulent charges, they continually give me the run around. Due to the fact I used a debit card and I had a death in my immediate family I didn't notice or report the fraud for about 75 days. Now, I find GROUPON doesn't protect customers against fraud. Maybe ******************** committed the fraud??? wouldn't surprise me.
Business Response
Date: 11/06/2025
Hi ***** ,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for your patience in this matter. Im truly sorry for the difficulty and frustration youve experienced.

Please rest assured that the security of our customers accounts is our top priority. We use industry-standard tools and security protocols to help safeguard your personal and payment information.

As part of our investigation, weve removed the credit card on file from your Groupon account to prevent any further unauthorized use.

We strongly recommend that you also:

- Contact your financial institution as soon as possible to dispute these unauthorized charges. Your bank will be best equipped to reverse the transactions and ensure your funds are protected.

- Reset your Groupon password immediately to enhance account security. When creating a new password, please use a strong combination of uppercase and lowercase letters, numbers, and symbols. You can update it anytime by visiting ******************************************************************

- If youre using a shared or public device, please log out completely once finished to prevent unauthorized access.

While I wish we could directly cancel or refund these unauthorized purchases, unfortunately, our system does not permit us to do so once the orders have been processed. For this reason, working with your bank or card provider is the best way to resolve this issue and recover the funds.

Again, Im very sorry for this situation and for any added stress it may have caused during an already difficult time. If you have any other questions or need further help securing your account, please dont hesitate to reach out.

Regards,

Sandhya K
Manager
Groupon Customer Support
Initial Complaint
Date:10/30/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This complaint regards the order # ********** purchased on Oct 2, 2025. As I mentioned in the customer support of ********************** I had a terrifying experience with the seller. The eyelashes lasted only 3 days not 2 weeks like usual and I was almost blind for 2 days!! My eyes were red, itchy, painful and I had to take cortisone for 5 days in order to drive again. I refuse the $6 of Groupon bucks that was given to me, I want all my money back, considering the risk of getting a bad infection or permanent damage to my eyes!
Business Response
Date: 11/06/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. Im truly sorry to hear about the reaction you experienced following your visit and completely understand how concerning and distressing this situation must have been for you. Your well-being is extremely important to us, and I sincerely regret that your experience with this deal did not meet your expectations or reflect the standards we strive to maintain at Groupon.

I can see that our team has already issued a partial refund of $6.31 in Groupon Bucks to your account as a goodwill gesture. Unfortunately, any further refunds for the redeemed vouchers may not be possible from our end without the merchant's approval.

That said, your feedback regarding the quality of service has been formally documented and shared with our teams for review. We will ensure the matter is properly reviewed with the merchant to prevent similar experiences in the future.

Once again, I sincerely apologize for the distress and inconvenience this experience has caused. We deeply appreciate your continued support and hope to have the chance to provide you with a more positive experience in the future.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 11/06/2025

Complaint: 24086008

I am rejecting this response, please contact the seller and arrange a full refund or I will ask a charge back to the credit card. As I pointed in my complaint, it was a matter of health and not just aesthetic.
Sincerely,

***** *******
Business Response
Date: 11/09/2025
Hi *****,

Thank you for taking the time to contact us and share your experience. I want to sincerely apologize for the distress and discomfort you went through following your recent eyelash treatment.

I have carefully reviewed your case, including the details of your order and your previous communications with our support team. I truly appreciate you bringing this matter to our attention, and Im very sorry that your experience with this merchant did not meet expectations.

Unfortunately, since the voucher has been redeemed and the services have already been provided, we are not in a position to request a refund from the merchant on your behalf. Despite exploring all possible solutions, we regret that we cannot issue a full refund due to the specific terms of the deal.

That said, we have fully documented your concerns and will be sharing your feedback with the relevant teams for further review. Our goal is to ensure that all merchants featured on Groupon uphold the highest standards of professionalism and service quality. Your report will help us take appropriate measures to prevent similar situations in the future.

Please know that we are committed to assisting you with any other issues you may have, and we genuinely hope to serve you better in the future.

Warm regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 11/14/2025

Complaint: 24086008

I am rejecting this response because the fact that the voucher was redeemed and service was provided doesnt justify the refund denial. How could I know in advance that the service would be so poor? This denial from your company, it enlightens once again the ineffectiveness of your assistance and an unsatisfactory response! I wonder why you are losing so many clients!

Sincerely,

***** *******
Initial Complaint
Date:10/29/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon has the worst customer service. No matter which level you speak with I purchased a Groupon for a kids bounce house back. I had taken my kids there for ab events recently and they got severely sick because of the germs in the place and not being clean. I requested Groupon to issue me a credit and I promised Ill purchase a different bounce house just not that one, and they refused. I spoke with a supervisor Pugal Mozhi and few other **** and the same response that the deal is final. I was not aware that the purchase was final. I did not acknowledge or accept that. This is unacceptable. Im asking for my kids safety and Im just asking for a credit. Its only $28 but theyre acting like Im asking for thousands of dollars. The customer service *** said this response is final. That was so rude. I will never recommend Groupon to anyone.
Business Response
Date: 11/01/2025
Hi Sukhi,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I truly understand how upsetting this situation must have been, especially when it involves your childrens well-being. Please accept my sincere apologies for the inconvenience you encountered both at the venue and during your interactions with our support team. We never want our customers to feel that their concerns are being dismissed, and I regret that your recent experience left you feeling this way.

While I genuinely empathize with your situation, Id like to clarify that the voucher you purchased is classified as non-refundable once it has been viewed. We believe this information was communicated when you first attempted to view the voucher.

Our records show that the voucher linked to your purchase has already been accessed, which means were unable to issue a refund or credit for this particular Groupon. That said, even though the promotional value of your voucher has expired, it still retains its paid value. This means you may redeem it directly with the merchant for the amount you originally paid$28.80. The merchant is responsible for honoring that amount toward the same service that was originally offered.

If youre unable to personally use the Groupon, youre welcome to gift it to a friend or family member who may wish to visit the venue. We certainly want you to receive the full value of your purchase, and this option ensures that the amount you paid does not go to waste.

I truly regret that we couldnt meet your expectations in this instance and that our communication left you feeling disappointed. Your feedback is valuable, and Ill be sharing your comments with our internal teams so that we can continue to improve the service we provide to our customers.

Please know that we genuinely appreciate your understanding and the opportunity to assist you. If you encounter any issues when redeeming the voucher for its paid value, or if theres anything further we can do to help, dont hesitate to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:10/29/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an oil changed voucher from Groupon for $77. Upon my appointment with the merchant, my voucher was scanned and redeemed. I was then told the voucher would NOT cover the service and I would have to pay again. I ended up paying $77 at the merchant PLUS tax for a total of $82. I have attempted to contact Groupon via live chat, email and phone with no response. Their chat function is now completely down and when calling, I was told that the phone line is for merchants only and I will have to use the *broken* live chat instead. I literally have no way to receive a refund/chat with customer service for a service I literally never received.
Business Response
Date: 10/31/2025
Hi Kailyn,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out to us, and I sincerely apologize for the inconvenience youve experienced with your recent oil change purchase. I completely understand how frustrating it must be to have your voucher redeemed but still be asked to pay again for the same service.

Upon reviewing your concern,weve already escalated this matter to our Resolutions Team for further investigation.

We typically provide an update within 48 to 72 hours, though in rare cases, it may take up to 7 days. Please rest assured that well get back to you as soon as possible with a resolution.

We truly appreciate your patience and understanding, and we remain at your disposal should you have any additional questions in the meantime.

Thank you for understanding!

Regards,

Sandhya K
Manager
Groupon Customer Support
Customer Answer
Date: 11/03/2025

Complaint: 24079533

I am rejecting this response because:
I still have not received a response regarding the actual refund itself. It has now been over a week. I just keep receiving BS emails saying I will hear back in a day or two, with no follow up. I have already filed a chargeback with my bank and expect that I wont hear back from Groupon regarding an ACTUAL response.

Sincerely,

****** **********
Business Response
Date: 11/06/2025
Hi Kailyn ,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I sincerely apologize for the delay and the frustration this situation has caused. I completely understand how disappointing it must be not to have received a resolution yet.

Upon reviewing your case, it appears that the merchant used the voucher for only $25 and failed to apply the full discount, which resulted in an additional charge. We had already escalated this issue to the merchant but have not yet received their update.

To resolve this promptly, we can offer you a refund of $79 in Groupon credits, which will not expire and can be used toward any future purchase. Alternatively, we can escalate this case again to review it for a full refund to your original payment method.

Please let me know which option youd prefer, and Ill proceed right away.

Regards,

Sandhya K
Manager
Groupon Customer Support
Customer Answer
Date: 11/07/2025

Complaint: 24079533

I am rejecting this response because: As I have already expressed to Groupon via email, I will no longer be using their services after the incredibly poor experience I have had. I will need a refund to the original payment method.

Sincerely,

****** **********

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