Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ticket for the aquarium and when I arrived at the specified time my voucher had expired only an hour after purchase. I was forced to buy a ticket at the gate and told that my voucher was non refundable. Since I did not get to redeem what I paid for at the time I selected I feel I am due a refund.

  Business Response

  Date: 09/02/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience and frustration you've experienced regarding your recent aquarium ticket purchase.
  
  We understand how disappointing it must have been to arrive at the venue and find that your voucher had already expired shortly after purchase. Please accept our apologies for the inconvenience this situation has caused.
  
  Ive escalated your request to our internal team for further review. We typically provide an update within 48 to 72 hours, but in rare cases, it may take up to 7 business days. Please rest assured were working to resolve this as quickly as possible and will get back to you with an update as soon as we receive one.
  
  In the meantime, if you have any additional questions or need further assistance, we remain at your disposal and are happy to help.
  
  Thank you for your patience and understanding.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug 10, 2025, my Groupon account was hacked and 6tickets were purchased for wonderbox ************** in the amount totalling to $343.47 After reaching to costumer service, they confirmed the charges were fraudulent and to reach out to my bank to apply for refund. I had filed the claim 2 times and they deny to give the money back.Many customers were hacked. The review under the tickets said so. Now, I am not even able to open the tickets. Any used groupon deals in your account, you can click and open it but these particular tickets I am not even able to open it. My bank cannot force groupon to return it and I don't have a job. I am not sure how I will pay this amount.

  Business Response

  Date: 09/02/2025

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Im truly sorry to hear about the experience you've had.
  
  I completely understand how frustrating and concerning this situation must be. We take reports of unauthorized access and fraudulent activity very seriously. I can confirm that the tickets in question are no longer accessible or usable, as they were tied to a transaction that has since been disputed.
  
  In situations involving fraud, financial institutions are best equipped to investigate and determine eligibility for reimbursement, as they have access to the necessary tools and data.
  
  We strongly encourage you to contact your bank again to request additional support or reconsideration, especially if you believe the outcome of the initial dispute was incorrect. If your bank requires any documentation or information from us to assist with this process, please let us know we're happy to provide it.
  
  We understand this has been a difficult experience, and we truly hope you're able to get this resolved quickly.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/03/2025

   
  Complaint: 23820183
  
  I am rejecting this response because my bank has tried two times to reach Groupon with email proof of fraudulent charges but they didn't refund the money. They are trying to reach out to Groupon the 3rd time. I do hope that you will acknowledge that there was a breach of privacy and confidential information on my Groupon account. Someone was able to get a hold of my information that I trusted Groupon with and make those purchases. I don't have a job and you are making me pay for stuff I didn't buy. 

   

  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 09/07/2025

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for your response, and I truly appreciate you taking the time to follow up with us.
  
  We completely understand how distressing this situation has been for you, and I want to sincerely acknowledge your frustration and concerns, particularly given the financial impact. We take any report of unauthorized access or breach of customer data extremely seriously.
  
  As mentioned previously, because the charges in question were reported as fraudulent, the appropriate path for resolution is through your bank. Financial institutions have dedicated tools and protocols in place to investigate these types of incidents and determine whether a chargeback or reimbursement is warranted.
  
  We understand you've already contacted your bank and that they are attempting to follow up again. If they require any documentation or need to verify anything further, our team will provide assistance directly to them.
  
  Please note that due to the nature of fraud-related claims, we are unable to process a refund on our side outside of the formal bank dispute process. We realize this may not be the resolution you were hoping for, but it is the required protocol in these situations.
  
  We hope your bank is able to assist you further, and we're here to cooperate fully should they reach out.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/12/2025

   
  Complaint: 23820183
  
  I am rejecting this response because my bank reached out the 3rd time and they are denying to refund even though your customer service  initially looked at my account and confirmed it was a fraudulent charge. My personal information and credit card information was compromised. I feel robbed and charged for something that I never used. The worst part is I don't work and how am I supposed to pay for this. 

  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:08/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought an oil change from car X and they did not honor my Groupon. And I cannot get a refund because car X said they werent set up for Groupon! I cannot see Groupon selling something and the business isnt equipped to take it! I feel that it was because Im black.

  Business Response

  Date: 09/01/2025

  Hello *********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Im very sorry to hear about your experience with the business not honoring your Groupon. I understand how frustrating and disappointing this must have been, and I want to assure you that we take concerns like this seriously.
  
  I do see that a full refund for your order has already been processed. You should have received an email confirmation at the time the refund was issued. If you havent seen that email, please check your spam or junk folder, as sometimes automated messages can be filtered there.
  
  Refunds issued to a debit or credit card may take a few business days to appear, depending on your banks processing times.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A local merchant called me to inform me that they were again accepting Groupon. So I purchased a Groupon only to find out that it would not be accepted because I had already purchased a Groupon years ago. When I tried to get my money back from Groupon they refused and would only give me Groupon credit, because it had been 5 days since I purchased it. I cannot use the Groupon credit because I am disabled and cannot drive. The service I had purchased is not available anywhere else near my home. So now it is the same as Groupon stealing my money since I cannot use it. Please help

  Business Response

  Date: 09/01/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience and frustration youve experienced regarding your recent Groupon purchase and the challenges youve faced in attempting to redeem it.
  
  We understand how disappointing it must have been to learn that the merchant was unable to honor your voucher due to a previous purchase. In consideration of your situation and as a one-time exception, I have issued a refund in the full amount of $360.40 to your original form of payment. This reflects the total Groupon Bucks value that was available in your account.
  
  Please note that while refunds are processed immediately on our end, it may take a few business days for your financial institution to post the credit to your statement.
  
  We appreciate your understanding and thank you for being a valued customer. If theres anything more we can do to assist you, please dont hesitate to reach out.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:08/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a **** club membership voucher on August 22, 2025. In order to complete set up, you have to redeem the voucher immediately and complete login on the **** Club website. I started the process of creating an account when **** club website started experiencing technical difficulties. I was not able to set up my account. I tried again later but the voucher is showing as redeemed and no longer available. Ive reached out to Groupon multiple times and their chat feature does not work. There is no phone number to call so my only way to work this issue out is through chat. It does not allow me to chat with anyone. The chat bubble pops on and off repeatedly and will not connect.

  Business Response

  Date: 09/01/2025

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.
  
  Regarding your complaint: I understand your frustration with the issues you experienced while trying to redeem your **** Club membership voucher, as well as the difficulties accessing support. Id like to help resolve this for you.
  
  Though we've currently unable to offer phone support, our customer support team is available 24/7 and is well-equipped to resolve all issues. You can contact us anytime using the following link: ******************************************.
  
  I see that you have not provided with an email address associated with your request, and without that information, were currently unable to locate account in our system. In order to assist you further, please provide the email address used at the time of purchase so we can identify the correct account and investigate this issue in detail.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $70,00 for discount for a membership plus at **********. When I decided to cancel it, I was told that the 3 day period was over for the refund. No refund,

  Business Response

  Date: 09/02/2025

  Hi ***,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I sincerely understand how frustrating it must have been for you to be unable to receive a refund after deciding to cancel your **** Club Membership Plus.
  
  Ive thoroughly examined your request concerning the membership purchase you made on August 15, 2025. I regret to inform you that the period for issuing refunds has indeed passed, which typically means we would be unable to process a refund or accept a return at this point.
  
  You can always find more detailed refund policies at **************************************************************************.
  
  However, recognizing the difficulty of your situation, I'm pleased to inform you that we'd like to make an exception. We are happy to offer you a full refund in Groupon credits. These credits are simple to use and never expire, providing you with the flexibility to find another great deal on our website whenever you wish.
  
  If you wish to proceed with the credit application, please ensure you're logged into your Groupon account using the email address: ****************** before accessing the refund link: *****************************************************************************************************************************
  
  Please note that the above refund link will remain valid for the next 3 days and will provide you with the appropriate refund options to process your refund.
  
  After clicking the link above, kindly confirm if you were redirected correctly to the refund page. If you encounter any issues with the refund process, please reach out to us with the case ID ********, and we'll assist you promptly.
  
  I truly regret that we cannot return the funds to your original payment method, but I hope this exception provides flexibility and ensures you still receive full value for your purchase.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase tickets from Groupon .. I used my Apple ID to purchase which they c claim had an incorrect email .. but they were able to send me an email saying I logged into another device . I could use the tickets to get on the water park because I never received an email. The line was long at the water park so my husband purchased the tickets on his phone .. so I asked Groupon to refund me the money and they didnt

  Business Response

  Date: 09/01/2025

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I'm sorry to hear that you had some trouble accessing your tickets. After reviewing our system, I was unable to locate an order under the email address you provided, and no specific order number or voucher information was included in your request. In order to assist you further, I kindly ask that you provide the order number, the email address associated with the purchase, or any other identifying information that may help us locate the transaction, including the chat ID of your last conversation with our support team.
  
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 29, 2025, I attempted to purchase a 1-Night Family Suite at **************** *********/********** through Groupon. The reservation was intended for check-in on August 31, 2025, and check-out on September 1, 2025, at a cost of $386.40.During the purchase process, I received the error message Order failed: failed three separate times. Following these failed attempts, I retried the transaction with a different credit card, which was successfully processed. After checking each credit card, I noticed that Groupon reprocessed one of the failed transactions. I chatted Groupon through its app feature and informed them of their error and was met with resistance about returning my money. It said the money was already with the vendor. To clarify the situation, I contacted Great Wolf Lodge and spoke with a representative named ********* at ************. She confirmed that Groupon is able to issue a refund and third party billing does not work they way that Groupon is explaining. I called Groupon and informed them and was still met with resistance about correcting their error. I also requested a chat transcription which Groupon has not responded to. I tried using its chat download feature, but it scrabbles the chat and is unreadable. At this time, I am requesting a prompt refund of the duplicate charge(s) to avoid further escalation. I would prefer to resolve this directly with Groupon; however, if necessary, I will proceed with disputing the charge through my credit card provider.

  Business Response

  Date: 09/02/2025

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comments along with all available internal correspondence from our side. I also responded to you directly a moment ago via email from **************************.
  
  Regarding your complaint:
  I understand your concern regarding the payment error you experienced during checkout, which led you to attempt the purchase again using a different credit card. Im truly sorry for the confusion and frustration this situation has caused, especially following your attempts to contact both Groupon and the merchant.
  
  At this time, Ive been unable to locate any order or prior communication in our system associated with the email address *************************** This makes it difficult for us to review and resolve the issue further without additional details.
  
  To assist you as quickly as possible, Ive sent a follow-up email requesting specific information and Data Protection (DPA) verification. Once we receive that, well be able to locate your order and review the duplicate charge concern more thoroughly.
  
  Please check your inbox and reply to my email with the requested information at your earliest convenience. Ill be happy to continue assisting you from there.
  
  Thank you for your understanding and cooperation.
  
  Best regards,
  ******* ***** B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The refund was issued. 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:08/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon deactivated my account unexpectedly and did not give me any notice I had Groupon bucks on there and now I am unable to login to my account they deactivated my account with no reason

  Business Response

  Date: 09/02/2025

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your recent comment and all related Groupon correspondence. I also responded to you earlier via email from **************************.
  
  Regarding your complaint:
  
  After a thorough review of your account activity, we regret to inform you that your Groupon account will not be reactivated. This decision was made in accordance with our policies, based on the account activity and related factors.
  
  We understand that this may be disappointing, and we apologize for any inconvenience this may cause.
  
  Currently, there are no Groupon Bucks in your account. However, we see only one active order, and we will send you the voucher as a PDF to your direct email.
  
  If you have any further questions or believe there are additional details we should consider, please feel free to reply directly to the email we sent you.
  
  Thank you for your understanding.
  
  Best regards,
  ******* ***** B
  Manager
  Groupon ****************

  Customer Answer

  Date: 09/03/2025

   
  Complaint: 23814135
  
  I am rejecting this response because:

  they never provided a reason why they deleted or deactivated my account. What policys have I broken? Why was I never notified that my account was deactivated, I only found out it was deactivated when I tried to login. I want to know specifically why my account was deactivated. What policys have a broken?
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:08/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased a virtual product, an activation code, and Groupon has provided me a counterfeit product key and sent me to counterfeit websites which seek to have me download fake software to my computer. I have contacted to the seller and again they have directed me to counterfeit websites and provided me three more counterfeit product keys. I purchased personal ******************************** 2024 but ********* confirmed the product keys are from a corporate Professional Pro and can only be used by corporate IT admins to download onto corporate devices. When I asked if they could connect my ********* account to this so I could still use the license, they informed me that was not possible as the codes were counterfeit and I needed to submit a report with ********* and request my money back from the seller. I have done this.

  Business Response

  Date: 09/02/2025

  Hi Hannah,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I genuinely regret to hear about the issues you've encountered with the activation code for your **************** 2024 Home & Business purchase. This isn't the experience we strive to provide, and I apologize for any distress this situation has caused.
  
  I appreciate you bringing this situation to our attention, as we take claims of this nature very seriously. Please rest assured that this matter will be escalated to the appropriate team for a thorough evaluation. To rectify this immediately, I have issued a full refund to your original form of payment. You will receive a separate automated email message confirming this refund. Although refunds are processed immediately on our end, please be aware that your financial institution may take a few days to reflect the credit on your statement.
  
  Our team will carefully review your concern to understand all details involved and address the issue appropriately. The time required to conduct this comprehensive review will depend on the specific circumstances. Rest assured, any necessary actions will be taken based on the findings of this evaluation.
  
  Typically, we wont reach out again unless we have further questions. However, please feel free to contact us at any time if you have more information to share regarding your concern or if there's anything else we can do for you.
  
  Thank you once again for bringing this to our attention.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support