Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,888 total complaints in the last 3 years.
1,298 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/29/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a ****** membership through Groupon that was supposed to come with a $50 bonus card as well. ****** landed up cancelling the membership and no refund was provided. Groupon took my money and never even provided the bonus card. A complete scam and false advertisement. Now I need a refund.****** Membership ID was ************.
Business Response
Date: 10/30/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. Im truly sorry to hear about your experience with the ****** membership promotion. I completely understand how frustrating it must be to have your membership canceled without receiving the bonus card or refund you were expecting. Please rest assured that we take situations like this very seriously and are committed to resolving this for you as quickly as possible.

To begin reviewing this matter, Ill be reaching out to ****** directly on your behalf so we can determine why the membership was canceled and confirm the status of your refund. To help us move forward efficiently, could you please provide the following details?

- Your full name
- If relevant, the location of the ****** Warehouse that you visited
- Any other details regarding the issue that will help us investigate

Once I have this information, Ill coordinate with ****** to review the situation and ensure the appropriate resolution. Ill follow up with you within 3 business days with an update or a final outcome.

I also noticed that you reached out to the Better Business Bureau before contacting our customer support team. Please keep in mind that our support team is available 24/7 and is well-equipped to resolve all issues. If you ever find yourself needing assistance in the future, please dont hesitate to reach out to us through the following link: ******************************************.

Once again, I sincerely apologize for the inconvenience this has caused. We value your business and appreciate your patience as we work to make this right.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 10/31/2025

Complaint: 24079476

I am rejecting this response because: the business has requested more information and the issue is yet to be resolved.
- My full name
***** ******
- If relevant, the location of the ****** Warehouse that you visited
*********************************************************************************

- Any other details regarding the issue that will help us investigate
The issue can be summed up by saying that I purchased something, and that the merchant didn't fulfill that purchase. Therefore, I need my money back. That's all there really is to say with this matter. This unfortunately seems to be a very common issue with particular Groupon offer.
Thank you

Business Response
Date: 11/05/2025
Hi *****,

Thank you for reaching out and for providing the details regarding your purchase. I truly understand how frustrating it must be to have paid for something and not received what you expected. Please accept my sincere apologies for the inconvenience this situation has caused.

After reviewing your account, I can confirm that a dispute has already been filed with ****** regarding this transaction. Since the matter is currently under review, the best next step would be to continue working directly with ****** as they complete their investigation. Once they finalize their review, theyll determine the appropriate resolution and communicate the outcome to you.

While the dispute remains open, were unfortunately unable to take any additional action on our end.

I completely understand how disappointing this experience has been and sincerely apologize for the trouble youve encountered. We value your feedback and will ensure that your report is shared internally to help us continue improving the reliability of the offers available on our platform.

Thank you for your patience and understanding. If you have any other questions or need further assistance, please feel free to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 11/10/2025

Complaint: 24079476

I am rejecting this response because: The issue has not been resolved and I have not been refunded even though I did not receive what I purchased. As the business acknowledges, I have a case currently open with ****** for this matter and will proceed with that.
Initial Complaint
Date:10/28/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a dolphin swim (royal swim) to use at dolphin connection in ********, ** to use on our trip. It was advertised as 7 and older can do the royal swim and my daughter is over 7 years old. I opened the voucher and booked a time, upon seeing the reservation, they clearly stated its not an age requirement but a height requirement of 54 inches tall. I called dolphin connection but they cannot issue a refund and all attempts to work with Groupon are through their AI customer support which they wont do anything. Im very frustrated by this experience and want to avoid using Groupon because of their false and misleading advertisements.
Business Response
Date: 10/30/2025
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I truly understand how disappointing it must have been to discover that the Dolphin Connection Royal Swim experience has both an age and height requirement after you had already made your plans. Im very sorry for the frustration this situation has caused, especially during what should have been an exciting trip for you and your daughter.

After a thorough review of your case, including the details of the deal page and the terms listed by the merchant, Id like to clarify that the offer for the Dolphin Connection Royal Swim specifies that participants must be 7 years or older and at least 54 inches tall. This information is included in the Need to Know Info section on the deal page before purchase. We strive to make these conditions clear and accessible so that our customers can make informed decisions prior to completing their purchase.

Ive reviewed your request, and Id like to clarify that this order is non-refundable once the voucher has been viewed. We believe this information was communicated when you first attempted to view the voucher. Based on our records, the voucher associated with your order has already been viewed, which means were unable to process a refund for this purchase at this stage.

I completely understand that this may not be the outcome you were hoping for, and I sincerely regret any inconvenience this has caused. Please rest assured that your feedback regarding the clarity of deal information has been noted and will be shared with our relevant teams to help ensure a smoother experience for our customers in the future.

You can still redeem the voucher in accordance with its validity period and the terms outlined on the deal page.

Once again, I apologize for the frustration and confusion this experience has caused. We appreciate your understanding and the opportunity to address your concern.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 10/31/2025

Complaint: 24075868

I am rejecting this response because:
The issue was not resolved. I booked knowing that my 7 year old would need a parent to join them with the dolphin swim and that 7 and older was the requirement but I do not recall the height requirement when I booked as it was not well advertised. Now I have 2 passes that I will not be able to use by the expiration date and Groupon admits that they will not do anything to help me.

Sincerely,

**** ********
Business Response
Date: 11/05/2025
Hi ****,

Thank you for taking the time to share your concerns with us. I completely understand how disappointing this situation must be, especially since you planned this experience with your child in mind. Im very sorry for the frustration and inconvenience this has caused.

After carefully reviewing the details of the Dolphin Connection deal, I can confirm that the offer does specify both an age and a height requirement participants must be 7 years or older and at least 54 inches tall. This information is listed in the Need to Know section on the deal page, just below the image, along with other important terms and conditions. We always strive to make these details as clear as possible so customers can make fully informed decisions before purchasing.

I realize, however, that it can be easy to miss certain details, particularly when planning something special for your family. I truly regret that this has impacted your ability to use the vouchers as you intended.

Regarding your request for a refund, Ive reviewed your order and confirmed that the voucher has already been viewed. As the voucher linked to your purchase has already been accessed, were unable to process a refund for this order.

I understand this may not be the outcome you were hoping for. However, you can still redeem the voucher as per its validity and terms. If your plans change or you know someone who meets the participation criteria, you may also consider giving the voucher as a gift, provided it has not been redeemed.

Once again, I sincerely apologize for the disappointment this has caused. I truly appreciate your understanding and the time you took to reach out to us. Please dont hesitate to contact us again if you need any additional assistance or clarification. Were always here to help.

Warm regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:10/28/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 19, 2025 I purchased a *** Club membership from Groupon, I read everything that was present and didnt see anything that stipulated conditions that would hinder me from purchasing this deal. The deal consisted of renewing a Plus membership for $50 with the usage of one additional person in the same household, No other stipulation were indicated because I searched for information that WOULD hinder a successful Renewal. I paid FIFTY DOLLARS AND RECEIVED A Confirmation email. I showed **** Club the ***** AND THEY SEPARATED THEMSELVES FROM GROUPON STATING I NEED TO CALL THEM AND GET MY MONEY BACK. **** Club eventually had me an escorted out after I spoke to the Lansing Illinois police department and refused to ring up the items I wanted to purchase. Groupons cant be reached by the number used to contact them after purchase. ************* refused to honor this agreement stating a person has to wait SIX MONTHS IF THEY WERE A PREVIOUS CUSTOMER. THIS INFORMATION WAS NOT PROAT THE TIME OF PURCHASE, GROUPON ADDED IT LATER ON. GROUPON AND **** CLUB ARE BOTH KEEPING THE MONEY AND Ignoring the ***** Mentioned above.
Business Response
Date: 10/30/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: We completely understand how frustrating this situation has been and appreciate the opportunity to clarify what happened.

After reviewing your order and the deal terms, wed like to clarify that the **** Club Membership offer you purchased is valid only for new **** Club members, or for those whose previous membership has been expired for at least six months prior to purchase. It is not valid for renewals, and this restriction has always been clearly stated in the offer terms of the deal page.

It also appears the voucher itself was never redeemed. If the document attached with this request is the same one you presented to **** Club, please note that it is just an order confirmation, not the membership activation. The steps to activate your membership are provided in your Groupon under How to Redeem. If you had attempted to redeem the voucher online, the **** Club system would have automatically detected your active membership and displayed an error message before any in-store visit was necessary.

We understand the confusion and inconvenience this caused, and while the deal terms do not allow renewals, were happy to make an exception and provide you with a full refund in Groupon credits.

You can access the refund link here: ****************************************************************

Please make sure youre logged into your Groupon account using ****************** before clicking the link. The link will remain active for 3 days. Groupon credits never expire and can be used toward any future purchase on our site.

We also noticed that you have reached out to the Better Business Bureau regarding this issue before contacting our customer support team. Please know that our support team is available 24/7 and is fully equipped to resolve all concerns directly. You can reach us anytime through the following link: ******************************************

Lastly, please note that Groupon does not offer phone support at this time. All customer service is handled online to ensure the quickest and most accurate resolution for every case.

If you encounter any issues with the refund link or have additional questions, please reply to this email with your case ID ********, and well assist you right away.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 11/03/2025

Complaint: 24075837

I am rejecting this response because: I took my time before purchasing the membership. There were no stipulation posted and I think Its being manipulative to refuse to return money The MONEY was for a membership at **** Club and not to Benefit Groupon only. I want my money returned to me because I am not getting what I paid for. I know with all the technology today they couldve stopped the payment from going through based on the fact they had all the information and which club I attend, but that wasnt done. They went on and collected the money and sent a confirmation via email then withhold my money now trying to force me to use it on Groupon. I believe this is illegal in the form of bait and switch. Please return my money to my credit card. Thank you.

Sincerely,

***** *****
Business Response
Date: 11/05/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: We understand that you are requesting a refund for your order, and I sincerely apologize for any frustration this situation may have caused.

After carefully reviewing your request, I would like to clarify a few important points:

Refund Policy: The refund period for this deal has unfortunately passed, which means we are unable to process a refund directly to your credit card at this time. We've made an exception by offering Groupon credits.

Offer Restrictions: For transparency, I have attached a screenshot of the offer page showing the restrictions that are included in the deal. Please note that the Groupon deal functions as a discount voucher to be used when obtaining a **** Club membershipit is not a direct purchase of the membership from **** Club.

Customer Records: ********************** does not have access to **** Club membership records beyond the redemption of Groupon vouchers. We do not hold historical records of which customers have used **** Club memberships in the past. As this is your first purchase through Groupon, there is no indication that any prior **** Club membership would prevent redemption. The enforcement of any waiting periods or eligibility criteria is solely at the discretion of **** Club.

While we understand this is frustrating, please know that Groupon has escalated your case to **** Club via the standard process for any voucher-related concerns. We are committed to assisting you with the information we have available and ensuring you are aware of the steps for potential resolution.

We appreciate your understanding and patience. If you have any additional questions or need further clarification, please reply to this email.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:10/27/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In July I was provided a $280 credit by Groupon in the form of Groupon bucks that dont expire. The credit was for a spa service I couldnt use and my credit card was charged the $280. In August I used $100 of my credit so I should have a $180 credit. Since my account kept showing me $0 I chatted with a customer service *** on 10/25 . The *** proceeded to tell me that my account was deleted so I lost the money. I told the *** that I didnt delete the account and after a few comments and me requesting to speak to a supervisor I was told the same thing: since it appears that I deleted the account theres no way I can get my money back and they closed the chat window . There is no way of speaking to Groupon customer service* all I could do was chat. I searched online whom to write/email my complaint to and once I found an email address for a Groupon executive I emailed them . They forwarded my email to a customer service *** * ****** * who proceeded to tell me that theres only 2 ways an account can be deleted: by a request through email or doing it myself. I* again* explained that I havent deleted my account knowing I have a balance to spend and I requested to be given the date/time when the account was deleted since theres a digital footprint of everything. After 3 emails back and forth I was told by ****** that they stopped looking into this matter and they will not provide me with any information nor will I get my moneys back. I did a simple search online and theres hundreds of Groupon customers who complained that the exact same thing happen to them: Groupon tells them they deleted their accounts so they lost their moneys* this is unethical and needs to be stopped. Even if a client would close their Groupon account theres has to be a record of how and when it was closed and* since they collected the money grain the client that money would stay in limbo in a general account . I just want my $180 back and Groupon unethical practices looked into.
Business Response
Date: 10/29/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I request you to accept our sincere apologies for the frustration and concern this situation has caused. I completely understand how upsetting it must be to lose access to your Groupon account and remaining balance, and I appreciate your patience while we carefully reviewed your case.

After reviewing your account, I would like to clarify the process surrounding account deletion:

Groupon account can be deleted only from customer's end using the below two ways:

1. By submitting a deletion request directly through our website using the privacy portal.
2. By sending a formal deletion request via email to ********************************** from the email address registered to the account.

We did not receive any email request from your registered address, which indicates that the deletion request was submitted directly through the privacy portal on our website. This process must be personally initiated and confirmed by the account holder before it can be completed.

Because account deletion is a data privacygoverned action, we are legally required to permanently erase all associated information including order history, vouchers, and Groupon Bucks. When a new account is later created using the same email, it generates a completely new profile with no connection to the previously deleted account.

To confirm, Groupon does not have the ability to delete customer accounts directly, and there are no other methods by which this could have occurred. Unfortunately, this means we cannot retrieve any data or remaining balances from your previous account, including unused Groupon Bucks or the exact date of deletion.

We understand this is not the outcome you were hoping for, and we truly regret any inconvenience this has caused. Please know that these measures are in place to protect your privacy and ensure compliance with strict data protection regulations.

If you have any further questions or need assistance navigating your new account, our support team is available 24/7 via Chat and Email at ******************************************. We are happy to help in any way we can.

Thank you for your understanding and for being a valued Groupon customer.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 10/30/2025

Complaint: 24072148

I am rejecting this response because:

Sincerely,

***** ******
Initial Complaint
Date:10/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I attempted to purchase a Groupon as a guest and my credit card was charged as pending but nothing ever went through I went back to try and buy again and it wont let me. Unsure what happened since Groupon no longer has live chat. Warning to all new customers without live chat help ********************** may no longer be a wise choice.
Business Response
Date: 10/29/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: We sincerely apologize for the inconvenience you experienced while attempting to purchase a Groupon as a guest. We understand how frustrating it can be to see a pending charge on your credit card without a successful purchase and then encounter difficulty completing the transaction.

Please be assured that we are here to help. We provide 24/7 customer support via Chat and Email, and you can reach our support team anytime using the following link: ******************************************

To assist you further, we recommend:

1. Checking your credit card statement to confirm if the pending charge has cleared (pending charges often drop off within a few business days if the transaction was not completed).
2. Trying to complete the purchase again, ideally by creating a Groupon account to ensure your transaction is processed correctly.

If the pending charge does not clear or you continue to experience issues, please provide us with a screenshot of your pending transaction and any error messages you receive. This will allow us to review your case promptly and provide a resolution.

We appreciate your patience and are committed to helping you resolve this issue as quickly as possible.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:10/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for a massage on 9/14/25. I made an appointment with the massage therapist for a week later. I drove to her office. She was a no show and did not cancel. She apologized and rescheduled for 10/1/25. Hours before our appointment she cancelled and told me to get my money back. I sent the text message to Groupon who have not responded to me in the past 2 weeks.
Business Response
Date: 10/29/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I request you to accept our sincere apologies for the delay in resolving your concern. I completely understand how frustrating it must be that it has been more than 15 days since you reached out and have not yet received an update.

In some rare cases, the escalation process may take additional time as we work directly with the merchant to verify details and ensure we provide the most appropriate resolution for our customers.

Upon reviewing your account, I want to assure you that your request has been actively reviewed by our Resolution Team under reference case #********. Once the verification process is completed, the team will reach out to you at your corresponding email address with an update and the appropriate resolution.

We truly appreciate your patience and understanding while this matter is being reviewed. Please rest assured that your concern remains a priority, and we are committed to resolving it as quickly as possible.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 10/31/2025

Complaint: 24070078

I am rejecting this response because:
The attached email is what I received asking for 3 days/times for a phone. As you can see it is a No Reply email. I went ahead and gave them 3 different times to contact me but all 3 times have since passed and no one contacted me. In addition, I sent the same email to the person that sent me the email that you showed me a copy of. No response from anyone and no phone call. I simply want a refund of money I paid Groupon.

Sincerely,

***** ******
Business Response
Date: 11/05/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the frustration and inconvenience caused by the delay in responding to your previous email and for not connecting with you as requested. I completely understand how frustrating this experience must have been, and I am truly sorry for the trouble.

After following up with the concerned team, I can confirm that the resolution team has now provided a self-service refund link for your order #********** Choice of ********************** Deep Tissue Massage at *.********* Healing and *************** on 2nd November, 2025, via case reference #********.

Please use the provided link to process your refund at your earliest convenience. If you encounter any issues or need further assistance with the refund process, dont hesitate to reach out to us, and we will ensure your concerns are addressed promptly.

Once again, I apologize for the delay and inconvenience caused. We appreciate your patience and understanding in this matter.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:10/26/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought something and it is not even used le, it was a voucher for **************. They will not respond no one knows how to use what I bought, I need it to buy food I am hungry and homeless
Business Response
Date: 10/28/2025
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Im really sorry to hear about the situation youre in, and I want to do everything I can to help resolve this for you quickly.

I wasn't able to find any prior contacts with our team from your account. Our customer support team is available 24/7 and is well-equipped to resolve all issues. You can contact us anytime using the following link: ******************************************.

Ive reviewed your message, but I wasnt able to locate an order for a ************** voucher under this account. To make sure I can access the correct informationand to comply with Data Protection requirementswe would like to verify a few details

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 11/02/2025

Complaint: 24064767

I am rejecting this response because:
I never received the item when told, I was misled and misdirected. They need to contact Amazon, that is not my job. Thanks - - ****

Sincerely,

**** ********
Business Response
Date: 11/05/2025
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: We understand how frustrating this situation must be, and we truly want to help resolve it as quickly as possible.

We previously sent you a direct email regarding this matter, requesting additional details needed to locate your order. Because this information is sensitive, we do not recommend it to be shared on a public platform like the BBB.

Please check your inbox for our email referencing Case ID ********. Once we receive the requested information through that secure channel, we will be able to assist you further and work toward a resolution.

Thank you for your understanding and patiencewere committed to helping you.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:10/25/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint Title:Groupon refuses to honor refund for mistaken, unused voucher and blocks human support access.Details:I accidentally purchased a Groupon voucher and realized the error immediately. The item has not been used or redeemed. I contacted Groupon support within hours of purchase, but the automated chatbot refused to connect me with a live agent, repeatedly stating that escalation isnt currently possible. I cited my rights under consumer protection law and requested a refund or Groupon Bucks credit per Groupons Good Buy Guarantee.Groupon has failed to provide a resolution or human review. I am requesting a full refund or credit for this mistaken, unused voucher.
Business Response
Date: 10/28/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I sincerely apologize for the frustration and inconvenience youve experienced while attempting to resolve this matter. I completely understand how upsetting it must have been to realize a mistaken purchase and to encounter difficulty accessing live support representative to address it promptly. Your experience does not reflect the level of service we aim to provide, and I truly appreciate you taking the time to bring it to our attention.

I want to reassure you that your feedback has been noted and shared with the appropriate teams to help improve our support processes and prevent similar situations from happening in the future. I have personally reviewed the account associated with the email ****************************** but I was unable to locate any recent purchases.

In order to assist you further and review this matter thoroughly, could you please provide the order number or Groupon code of your voucher, as well as confirm the email address used for this purchase?

Once I have this information, I will be able to review your case in full and determine the best way to resolve it. Please know that we are committed to handling your request fairly and ensuring that your concerns are addressed appropriately.

Again, I apologize for the inconvenience and stress this situation has caused. Thank you for your patience and for providing the requested details so we can move forward with a resolution. We genuinely value you as a customer and are committed to making this right.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:10/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a bracelet but when it was sent they did include the 1st line of the address so was never received. Have emailed several times over the last week with no help or support.
Business Response
Date: 10/27/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I request you to accept our sincere apologies for the inconvenience youve experienced with your bracelet order. We completely understand how frustrating it must be not to receive your item due to the missing address information.

Upon reviewing your case, we can see that you have opened multiple tickets with our Goods Merchant regarding this order inquiry. Please be assured that the team is actively reviewing your request under case #********.

We kindly ask for your patience while the merchant reviews the matter. They will provide you with an update directly through the same email thread once the review is complete.

We truly appreciate your understanding and cooperation in this matter.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 11/03/2025

Complaint: 24062835

I am rejecting this response because: it has now been 2 weeks since I originally counted you. All I want is my refund as I haven't received my order

Sincerely,

******** *******
Business Response
Date: 11/05/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the delay and the inconvenience caused. I completely understand your frustration regarding the wait for your refund.

Upon review, I could see that after a thorough review, our team has offered you a self-service refund link for this order #********** - Baguette Crystal ********* Using the link, the refund was successfully processed from your end to Groupon credits on November 4, 2025.

The credit is available to spend immediately and will never expire against almost anything on our site. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.

When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.

Please enjoy, and let me know if I can help you with anything else.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:10/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I know that you've received this same complaint from others because the groupon for ************** is a SCAM. And now I know that Groupon is a scam because I bought the ************** certificate ON groupon! they lied - they said to look at a list of participating restaurants near you on the linki there on groupon - i clicked the link before i bought it to make sure i saw restaurants near me that i could use it at - they were all listed there with pictures and info. so i bought the groupon. then i go to redeem it and i "viewed" it which groupon told me means i can't get my money back WHAT! i had to "view" it to try to redeem it and that's when i found out it was all a scam! so groupon traps you. because you can't tell it's a scam UNTIL after you view it and then they say they take no responsibility! i contacted restaurant,com and they basically said too bad and then sent me another email that said my "issue was officially resolved" . i'm so so mad i can't even describe.
Business Response
Date: 10/28/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I sincerely apologize for the frustration and inconvenience this situation has caused. I completely understand how upsetting it must have been to encounter difficulties redeeming your ************** certificate purchased through Groupon. Your experience is not the standard we strive to provide, and I want to assure you that we take your concerns very seriously.

The participating restaurants for ************** are generally honoring Groupon vouchers. To help clarify and ensure you can successfully use your voucher, you can check the list of participating restaurants here: ***************************

To assist us in reviewing your specific situation and addressing it directly with **************, it would be very helpful if you could provide any additional details about your experience. This could include:

- The name and location of the restaurant that did not accept your Groupon.
- The date and time you attempted to redeem your voucher.
- The name of any employee you spoke with and the reason provided for not accepting the Groupon.
- The zip code you were using to search for participating restaurants.

Please know that we genuinely value your feedback and are committed to helping resolve this issue. Once we receive the additional information, we will review it thoroughly and assist you further.

Again, I apologize for the frustration this situation has caused and appreciate your patience and cooperation as we work to address it. If you have any questions or need further assistance in the meantime, please dont hesitate to reach out. We are here to help.

Regards,

******* *********
Manager
Groupon Customer Support

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