Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a license for **************** Professional 2021 on Groupon for $17.99. When I attempted to redeem my voucher, I was able to get a license key for the software. When I attempted to register the key and download the software through my ********* account, it did not recognize the key and I could not install or use the software. When I tried to communicate that to Groupon, they refused to refund my money and said I had to go through the merchant. But I made the purchase on Groupon. I have tried reaching out to the merchant; however, Groupon is the one I made the purchase from, trusting that it was legit and vetted since it came from Groupon. I was wrong. I want a refund.

  Business Response

  Date: 09/02/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I sincerely apologize for the frustration and inconvenience you've encountered with your recent purchase of the **************** Professional 2021 license on **********************. It's concerning to hear that the license key you received was not recognized, and I understand how disappointing it must have been to face difficulties in resolving the issue.
  
  This is not the experience we want you to have, and I want to assure you that we take matters like this very seriously. We rely on our customers' trust and are committed to ensuring that your concerns are heard and addressed appropriately.
  
  I am pleased to inform you that our team has already processed a full refund of $17.99 to your original form of payment on August 29, 2025. Please note, while we process refunds immediately, it may take 7-10 business days for your financial institution to post the credit to your account statement.
  
  We truly regret the inconvenience you experienced and appreciate you bringing this to our attention. Feedback like yours helps us work more closely with our partners and improve the level of service and reliability we provide to our customers.
  
  If you have any further questions or need additional assistance, please don't hesitate to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  The refund has posted to my account. 
  Thank you to Groupon for making this right. 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:08/28/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While searching on Groupon for a ************* change coupon, I first put in my geographical location, which is **********. Groupons website is designed so that the end user can find deals appropriate to the person's location. After doing that, Groupons website displayed a deal that was relevant for my city. Because of that, I proceeded to make the purchase. When I looked in my email account for the **********************, I noticed that the location was different. This is NOT what I agreed to purchase!!!!! I told my local Valvoline what happened and they were upset for me. They tried to use the coupon anyway because of the problem, however, the code was non-working anyway!!!! Valvoline directed me to reach out to Groupon to demand a refund. I tried reaching out to Groupon but my complaint is falling on deaf ears. I think I've gotten ROBBED via their "slight of hand" tactics to get me to purchase something that didn't really exist. If I don't receive my money back, I will keep complaining to any agency that will listen and will complain to my credit card company.

  Business Response

  Date: 09/02/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I want to begin by sincerely apologizing for the frustration and confusion youve faced with your recent Groupon purchase for ********************* Change. I understand how disappointing it must have been to purchase what you believed was a local deal, only to find that the location did not match your area and the code could not be redeemed. This is certainly not the experience we want for our customers.
  
  I have thoroughly examined the situation and noticed that the deal terms state: ***** only at participating locations. Check the map below to make sure a ********* near you is on the list. This important information is outlined in the Good to Know section on the deal page prior to purchase. We always aim to be transparent, and all crucial details are presented on the deal/purchase page to help you make an informed decision before purchasing.
  
  To resolve the matter, I can confirm that our team has already provided you with the link to process your refund, and the refund was successfully issued to your original payment method on September 1, 2025. Please note that while refunds are processed immediately on our end, it may take your financial institution a few business days to post the credit to your account statement.
  
  Thank you for giving us the chance to make this right, and I appreciate your patience and understanding while we resolved your concern.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:08/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ********** purchased 3 ************** ********** tickets accidentally thinking they were for ********************* in ******* ** near our home in ******** **. Upon realizing the mistake of the 2 Tickets I purchased. I then needed to purchase the correct Tickets. At that time there was a Groupon gift card logo with my Tickets. I thought it was an advertisement. I checked out my cart only to find I was charged an add'l $25 for the unwanted Groupon Gift Card. The chat agent said to redeem it for Groupon Bucks as it was non refundable nor would they cancel. I contacted ************** to see if they would refund my $ for the $44.97 on my Tickets to their Park as they were a completely innocent mistake. They said they would try. However, no promises... I just found out today my nephew made the exact same mistaken purchase for his daughter's ticket when I had sent him the link to buy her ticket! That ticket was $20.99. None of these accidental purchases can or will be used and Groupon will not give any funds although the products are not used. The total amount we were ripped off for is $90.97.

  Business Response

  Date: 09/02/2025

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your recent comment along with all internal Groupon correspondence. I also sent a response to you via email from ************************** just a moment ago.
  
  I completely understand that you made the purchase by mistake, and I sincerely apologize for any frustration this may have caused. After reviewing the details of your case, I wanted to clarify why a refund isn't possible in this instance for the All-Day Admission Ticket for One Adult (Over 48") at ************** and Splash World.
  
  As per our refund policy, this specific deal is non-refundable. Once the purchase is made, the funds are sent to the merchant, and we are unable to reverse the transaction due to the terms set by our partner. We always do our best to ensure customers are aware of the deal conditions before making a purchase, but I understand how this situation can be disappointing.
  
  Regarding the Groupon Gift Card, it is also non-refundable, and I see that youve already added it as Groupon Bucks to your account. You can use these funds for any future Groupon purchase.
  
  As for your nephew, the same refund policy applies to everyone for this particular deal.
  
  If you have any further questions or need additional assistance, please dont hesitate to contact us. Were here to help.
  
  Best regards,
  ******* ***** B
  Manager
  Groupon customer support.

  Customer Answer

  Date: 09/08/2025

   
  Complaint: 23810353
  
  I am rejecting this response because: They did nothing about the issue. They claim their policies are the reason for unjustified nonrefund! 

  If I had actually used the vouchers or gift bucks that would be different and would be no reason for this dispute. 

  
  Sincerely,
  
  ******* M ***

• Initial Complaint

  Date:08/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a **************** license on 8/14/2025. The license key was not complete. The seller has provided multiple license keys that are not working. I have reached out to Groupon several times requesting a refund. Groupon stalled multiple times and now they are claiming that their return policy for this sort of item is three days. There is nothing in their refund policy to substantiate this claim. I have attached a copy of their refund policy from their website.

  Business Response

  Date: 09/02/2025

  Hi ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. Im truly sorry for the difficulties youve experienced with your **************** license purchase. I understand how frustrating it must be to deal with an invalid license key and unsuccessful attempts to resolve this with the seller. This is certainly not the experience we want for our customers.
  
  We apologize for any confusion regarding our return policy. Typically, once the 3-day cancellation deadline has passed, we are unable to issue a refund, in line with the refund policy outlined on our website. For your reference, you can review this policy in detail at **************************************************************************.
  
  That said, I completely recognize that your situation is differentyou did not receive a valid working license key despite multiple attempts from the seller. In light of this, and as a gesture of goodwill, I have made an exception and issued a full refund of $20.99 back to your original form of payment. You will receive a separate automated email to confirm this refund. Please bear in mind that while we process refunds immediately, it may take your financial institution 7-10 days to post the credit to your account.
  
  Once again, I sincerely apologize for the trouble youve had to go through. We appreciate your patience and the opportunity to make this right. If you have any further questions or need additional assistance, please feel free to reach out to us.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** **********

• Initial Complaint

  Date:08/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/17/2025, I purchased a license for **************** 2024 from ********************** through a software company called getsoftware.com.I received confirmation of payment I was sent a registration and purchase information email. However, in order to install this software, I was going to be forced to uninstall a number of other ********* programs on my brand new computer in order first before I could install this new Office 2024 software. I did not want to have to alter and delete programs on my spanking new laptop in order to install the software, so I immediately requested a refund. To date I have submitted six requests to *************************************** and they have not answered one of them. The purchase price was under $25, but I want a refund. The order number is 1000-150345-248614.

  Business Response

  Date: 09/02/2025

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your recent comments and our internal Groupon correspondence regarding your order.
  
  I have sent email from ************************** directly to your email address. Id like to address your concern here as well for clarity.
  
  You indicated that you did not wish to uninstall existing ********* programs on your new laptop in order to install the Office 2024 software, and therefore requested a refund. I understand your frustration, and I apologize for any inconvenience this may have caused.
  
  However, as clearly stated on our website at the time of purchase:
  
  "Important: Before installing, please ensure all previous versions of ********* Office (including trial versions or ********* 365) are fully uninstalled from your device. Failure to remove older software may prevent proper installation or activation of your new Office license."
  
  Since the activation key has already been issued and the software license delivered, we regret to inform you that the order is no longer eligible for a refund.
  
  Additionally, you mentioned reaching out to *****************************************************
  for support. Please note that this is not the correct contact for the merchant. The correct support contact is:
  
  ************************************
  
  For any further technical or installation support, or to escalate your case, we recommend reaching out directly to them via the correct email.
  
  If you have any further questions, feel free to reply to this message.
  
  Thank you for your understanding.
  
  Best regards,
  ******* ***** B
  Manager,
  Groupon Customer Support

• Initial Complaint

  Date:08/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As stated in my complaint. I purchased a Groupon that I was unable to use before the expiration date. So I started a chat with their support team who indicated they had a strict 3 day return policy, As a result, I requested a credit so I could purchase something else. I was told that Groupon does not offer credit and does not do refunds after 3 days of purchase. I have never had a situation where neither a refund OR a credit was offered. As also stated in my complaint, the only options I was given were to gift the Groupon or use the purchase price toward the FULL price of the service on the Groupon. Neither of these options are acceptable to me. If I wanted to gift it, I would have done so from the beginning and if I wanted to pay full price I wouldn't have purchased a Groupon. As a result, I request a full refund of the $84.00 I paid for the Groupon.

  Business Response

  Date: 09/02/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I truly apologize for the frustrating experience you've had regarding your Groupon purchase. I understand how disappointing it can be when you've planned to use a deal, only to find that your options for resolution are not what you expected. Your feedback is important to us, and I assure you that we are here to help find a suitable resolution.
  
  Having reviewed our records, I'm unable to locate any purchases associated with the email address you provided, ************************** To assist you further and ensure we address your concerns accurately, could you please provide the order number or voucher code associated with your Groupon purchase? Additionally, it would be helpful if you could confirm the email address linked to your Groupon account.
  
  Once we have this information, we'll be able to thoroughly examine your case and find the best possible solution for you.
  
  Thank you for your patience, and I look forward to resolving this matter for you soon.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/03/2025

   
  Complaint: 23806152
  
  I am rejecting this response because they requested additional information, which I am providing bellow.  As such, there has not been a resolve.  

  The information they requested is the email address listed on the voucher which is ... ************************  The redemption code on the Groupon is 7992451823A72 
  

  Thank you so much for your time. I  look forward to hearing from you again. 

  Sincerely,
  
  ** ******

  Business Response

  Date: 09/05/2025

  Hi ******,
  
  Thank you for reaching out and providing the requested information.
  
  After reviewing the details you provided, it seems that the voucher is linked to a different Groupon account than the one associated with your ********** ensure we're handling your request securely and in accordance with Data Protection regulations, I would need to confirm a few additional details:
  
  - Your full name
  - Name of a deal youve purchased in the last 12 months
  - The last four digits of the card you used
  - Your billing address
  - The exact amount you paid
  - If you didn't use a credit card for the purchase, please specify the payment method used
  
  Once I receive this information, I'll carefully review and address your concerns to provide you with an appropriate resolution as quickly as possible.
  
  Thank you for your patience and understanding. I look forward to assisting you further.
  
  Best regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/11/2025

   
  Complaint: 23806152
  
  I am rejecting this response because I feel they are giving me the runaround. I have already provided what they requested the first time as well as a screen shot of the Groupon. Both of which should have been enough information to access the Groupon I referenced. Unfortunately, I was unable to use it. I would like to know if Groupon intends to refund my money or not. I have never heard of a company not offering a refund or a credit. As it has been difficult to deal with them both on the phone and through the BBB, I would prefer a refund as I'm not sure I care to purchase anything else from them.
  
  Sincerely,
  
  ** ******

• Initial Complaint

  Date:08/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No response from customer service, regarding return to my original form of payment. The company I used the Groupon website to visit did not have any availability. The website offers returns within 3 days to original payment method then when the return is started it gives no option other then rerurn to Groupon account. False advertising and shady.

• Initial Complaint

  Date:08/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased TGIF Groupon on July 27, 2025 with my credit card.Its a $50 voucher for food and drinks in **************** Tried twice on different occasions in *************** to redeem use my Groupon to pay for my meal. Both times I was NOT able to use the Groupon voucher. It would NOT work. Upon requesting help via email from Groupon, I was told they dont even see where I purchased a TGIF Groupon. Then I was later told, its NON REFUNDABLE ************* I emailed **** customer service and expressed the problem I was having with this voucher. Later I received a response from **** customer service stating they DO NOT even have any affiliation with Groupon or online vouchers. Im getting the run around and I just want my money back. Ive been a customer of ********************** for years and never had this problem!

  Business Response

  Date: 08/31/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Im truly sorry to hear about the trouble you've experienced with redeeming your TGIF voucher. We sincerely apologize for any frustration or inconvenience this situation may have caused.
  
  Please know that Ive escalated your request internally to our dedicated team for further review and resolution. We typically provide an update within 48 to 72 hours, but in some rare cases, it may take up to 7 business days. Rest assured, we will get back to you as soon as possible with an update.
  
  We understand how disappointing this must be and appreciate your continued patience and understanding. In the meantime, if you have any further questions or additional details to provide, please feel free to reply to this email.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/04/2025

   
  Complaint: 23804572
  
  I am rejecting this response because: prior to contacting BBB, I emailed Groupon for and requested a refund but was denied. I also emailed **** customer service and was told **** has no affiliation with Groupon therefore they cannot refund anything.

  So how am I going to be refunded from my Groupon purchase?
  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 09/09/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Please accept our sincere apologies for any inconvenience or confusion youve experienced regarding your Groupon voucher.
  
  We want to let you know that your request has already been escalated to our Resolution Team, who reached out directly to the merchant on your behalf. The merchant has since responded, stating:
  
  "Thank you so much for contacting us~ We are always happy to help! We can see that your email that you input had a slight typo, but it's been corrected and your Voucher has been re-sent to the email address provided.
  
  *****************************
  
  Please check your junk and spam folder as well! It is coming from Launching Deals~"
  
  In light of this, the merchant has confirmed their willingness to honor the voucher, and as such, we are currently unable to issue a refund for this purchase.
  
  We understand this may not be the outcome you were hoping for, but we are committed to ensuring you are able to redeem the service as intended. If you face any difficulty in redeeming the voucher or require assistance during the process, please don't hesitate to let us know, we're here to help every step of the way.
  
  Thank you again for your patience and understanding.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A moving voucher was purchased for me as a gift on Groupon through the company **********. Redemtion number ********.The Groupon was advertised as $99 purchase for a $350 service (a 72% value). However when I attempted to book the service I was told that I would need to submit an additional $200 via ACH only for the service. When I emailed the company to ask what the additional charges were for they told me that there was a travel fee of $150 and $50 service fee listed in the fine print. However the fine print does not say that. See attachment. When I asked what the Groupon covered they responded with "Normally, without any discounts or vouchers, our standard 2-hour deal with movers and a truck is $350. With your $99 Groupon voucher, youre securing our exclusive Groupon rate of $299 for the same service.This means instead of paying the full $350, youre only responsible for the remaining balance, since the $99 voucher has already been applied toward the ******** essentially, the Groupon provides you with a $50 discount off our regular pricing, giving you the service for $299 instead of $350." I asked again as this is not what is described on Groupon. Groupon does say the service is worth $350, but that by purchasing the Groupon I am receiving a 72% value. At that point they cancelled my order and stopped corresponding with me. I have several messages of correspondence from *******************

  Business Response

  Date: 08/31/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: We sincerely apologize for the inconvenience and frustration you have experienced with your Rio Moving voucher purchased via Groupon.
  
  To assist you further and validate the details of your gift voucher, could you please provide us with the Support ID associated with your voucher? The Support ID typically appears in the format: VS-XXXX-XXXX-XXXX-XXXX.
  
  Once we receive this information, we will be able to review your case thoroughly and work towards a satisfactory resolution.
  
  We appreciate your patience and understanding, and we look forward to assisting you promptly.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a groupon for an oil change and somehow another groupon got in the cart and I don't want it, I do not take Tarazepide I am allergic to it. I need a refund.

  Business Response

  Date: 09/02/2025

  Hi ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I genuinely understand how frustrating it must be to find an unwanted item in your cart, especially when it involves a product you're allergic to. Please accept my sincere apologies for any inconvenience this has caused.
  
  I've reviewed the purchase you made on August 16, 2025, and I see that it falls outside the standard refund period. However, I completely understand that situations like this can be tough. We want to ensure your satisfaction, so we're making an exception for you in this case.
  
  We are happy to offer you a full refund in Groupon credits. To proceed, please make sure you are logged into your Groupon account using the email address: ************************* and then access the refund link: *****************************************************************************************************************************
  
  Please note that the above refund link will remain valid for the next 3 days and will provide you with the appropriate refund options to process your refund.
  
  Groupon Credits are simple to use and never expire on our website, allowing you to find another great deal at any time! Please note that refunds will only be issued for the amount paid, excluding any applied discounts.
  
  After clicking the link above, kindly confirm if you were redirected correctly to the refund page. If you encounter any issues with the refund process, please reach out to us with the case ID ********, and we'll assist you promptly.
  
  I also noticed that youve reached out to the Better Business Bureau directly before contacting our customer support team. Please keep in mind that our support team is available 24/7 and is well-equipped to resolve all issues. If you ever find yourself needing assistance in the future, please dont hesitate to reach out to us through the following link: ******************************************.
  
  We value your business and truly regret that your recent experience has not met expectations. I hope this resolution helps restore your confidence, and I am confident you will find another deal through Groupon that better suits your needs. Thank you again for your patience and understanding.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support