Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,822 total complaints in the last 3 years.
1,292 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My checking account was hacked on May *******. The hacker logged into my Groupon account at 6:20 am, changed the account name to Shapail *********, attempted to make 4 different transactions and attempted to change the Groupon password which I was able to intercept the password change. Two of the transactions were intercepted by **************** in which I received a text flagging the charges as fraudulent. The other two transactions, each for $209.98, went through. Today **************** informed me that Groupon rejected the claim therefore they will not refund the $419.96 that I was charged. I have several documents proving that the charges were fraudulent.
Business Response
Date: 07/20/2025
Hi ******.

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Im truly sorry to hear about the situation involving your account and the unauthorized transactions.

Ive carefully reviewed your request, and I sincerely regret to inform you that, due to our refund policy and the nature of this particular deal, it is classified as non-refundable. When a purchase is made, Groupon immediately compensates the merchant for the voucher. As such, we are unable to issue a refund, in accordance with the terms and conditions agreed upon by our merchant partners when listing the offer on our platform.

We make every effort to ensure that our customers are fully informed before completing a purchase. All critical details, including refundability, are clearly outlined on the deal page to support informed decision-making.

I understand how frustrating this situation must be, especially given the security concerns youve described. While Im unable to proceed with a refund for this order, I want to assure you that we take account security very seriously. If you havent already, I recommend updating your Groupon account password and reviewing any recent activity for additional unauthorized changes.

Should you need any assistance using the voucher or if theres anything else I can help you with, please dont hesitate to let me know.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 07/21/2025

Complaint: 23597860

I am rejecting this response because:
This is so incredibly frustrating! I submitted documented proof that the purchases made to Groupon were not done by me. The person that hacked into my account changed my name on my Groupon account to their name and also attempted to change my email address to their email address, which I was able to intercept. My bank also sent a text message to my phone (I have proof of this as well) flagging these charges as fraudulent after this person attempted to use my card 2-3 more times and blocked additional charges. However, Groupon still claims theres no proof that they are fraudulent and will not refund my money. I also read the reviews of Groupon, where countless other people have had the same issue. Apparently, Groupon does not care if the charges were fraudulent or not. They do not give refunds at all regardless. In addition, it seems as though it is very common for accounts to get hacked on the Groupon website, which they seem to not address this issue.
I am more than willing to submit any documentation needed that will prove my case in addition to the documents that I have already submitted.

Sincerely,

****** *****
Business Response
Date: 07/27/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Groupon does not have the ability to override the outcome of this process, as it is determined independently by the payment processor and your bank.

As previously stated, I sincerely regret to inform you that, due to our refund policy and the nature of this particular deal, it is classified as non-refundable. When a purchase is made, Groupon immediately compensates the merchant for the voucher. As such, we are unable to issue a refund, in accordance with the terms and conditions agreed upon by our merchant partners when listing the offer on our platform.

We recognize how frustrating this outcome may be and sincerely apologize for any confusion or distress it has caused. Should you have further questions or need assistance securing your account moving forward, we remain at your disposal.

Thank you again for your patience and understanding.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:07/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband and I purchased a hotel room through Groupon on July 10th around 1 am we then drove to the hotel arriving a few hours later the hotel even with the booking information was unable to find our reservation I kept telling the gentleman for Groupon that we just wanted a refund and to cancel the reservation since it hadn't been used or found in the system after several attempts to locate it and still not we had to then pay the hotel for our room. Now Groupon is trying to say that the hotel informed them that we stayed the 9/10 and left on the 11th which is untrue I've sent every document that I can to show and provide proof that we only stayed one night and not with the use of their reservation. They refuse to issue a refund to me even with all the proof showing that the was a problem on their end. I have all documents and conversations between me and the four people I've dealt with plus emails between the escalation team.
Business Response
Date: 07/15/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Ive carefully reviewed your case and the details surrounding your hotel booking. I understand how stressful travel plans can become when something doesnt go as expected, and Im truly sorry for the frustration this caused.

Your reservation was made through Groupon on July 9 at 11:43 PM CDT for a one-night stay from July 10 to July 11, with the hotels standard check-in beginning at 4:00 PM EDT on July 10.

Based on your own timeline, you arrived at the hotel just a few hours laterwhich would have been in the early hours of July 10. Unfortunately, hotels typically consider arrivals that early as part of that same calendar days stay and would require a separate booking for the previous night.

The hotel receipt you shared in one of your chat sessions (attached) confirms this: it shows a charge for a stay for the night of July 9th(Check-in 7/10 4:41AM), meaning the hotel billed you separately for that earlier night.

Upon your initial report of the issue, our team escalated the matter directly with the hotel. They confirmed that you were given a room for the night of the 9th, and advised that if you chose not to stay for your Groupon booking (July 1011), a refund could be processed.

However, when this was communicated to you, we did not receive clear confirmation regarding your stay preferencewhether you intended to remain for the second night or check out earlier. When we followed up with the hotel, they informed us that you did stay for the second night as well, for which you were not billed separately as it was covered by your Groupon reservation.

I understand you had hoped for a different outcome, especially given the confusion at the hotel. However, there was no error on our part or the merchantsthe reservation was processed correctly and remained valid for the night it was booked.

We genuinely regret that this experience disrupted your trip, and we appreciate you taking the time to share your feedback. While were unable to offer a refund in this case, I hope this explanation helps clarify the situation.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/15/2025

Complaint: 23594428

I am rejecting this response because: I asked for a refund before the booking had even been used by the hotel. As you just stated I paid the hotel separately which put me in the 72 hour window for cancellation. I asked for a refund immediately. The booking wasn't found until hours later. Giving GROUPON more than enough time to refund me since the booking hadn't been used yet and wasn't found in the system at the time I was asking for a refund. If I need to provide that conversation I can. I have every single one of them. Groupon has been the only thing stressful about this. As you can see your statement is false. This is from my bank directly that paid for the booking. Can you see the date printed on the receipt from Groupon it says July 10th. Where you guys keep getting the 9th is beyond me.

Sincerely,

****** *****
Initial Complaint
Date:07/13/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I noticed these charges on my bank account and when I saw they were from Groupon I contacted them and requested a refund. They refused even though the charge was from the day before. I didn't make the charge, I believe it to be one of my roommates. The night the charges were made I had left my phone unattended and that's when they occurred. There were a total of 8 tickets purchased, at $50 a piece. I don't have that kind of money
Business Response
Date: 07/15/2025
Hello *********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Weve reviewed your submission as well as your earlier communication with our support team, and we truly understand how unexpected charges can be upsettingespecially when they werent intended or clearly authorized by you.

In your initial message to our team, you mentioned that the purchase was made by someone else in your household who forgot to switch to their own account. This helped us understand that the transaction occurred while logged into your Groupon account, which is why the tickets were correctly processed under your name.

We did notice that your BBB message presents things a little differently, suggesting you werent sure who completed the transaction or how it happened. We completely understand that in situations like thisespecially when shared devices or accounts are involveddetails can sometimes be unclear in the moment. That said, our ability to review and assist is based on the information available to us at the time of purchase.

Because this deal is marked as non-refundable, and the vouchers have already been issued, were unable to cancel or refund the order per the offer terms.

We recommend discussing the situation with the person who may have made the purchase from your account, especially if this was done in error.

Please let us know if theres anything further we can do.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:07/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased tickets to ********* $190. 1 hour latter I wrote I never received vouchers the **** kept saying sorry we do not see order which I have in writing. So I did order again. When I did 2nd order now after 2 hours 1st order is found and the supervisor we see you was giving incorrect information but sorry no refund
Business Response
Date: 07/15/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for your message and for the opportunity to clarify the situation.

I understand there was some confusion earlier when you reached out about your Carowinds ticket order. Our team initially could not locate the order because it was placed using a guest checkout with a typo in the email address provided at purchase. This is why the order did not appear in your account or in our system when searching by the email you shared.

Once you provided the transaction information, we were able to locate the order and confirmed that it was successfully processed. To clarify, this was not due to an error on our part, but rather a mismatch caused by the incorrect email entered during checkout.

Additionally, while we understand your concern about placing another order, weve reviewed your account and can confirm that no follow-up transaction was completed. Your card was declined on the further attempted purchases, so only the initial Groupon was actually issued and charged.

As noted during your initial purchase, this deal is marked as non-refundable and cannot be canceled once the voucher has been issued. We regret that were unable to offer a refund in this case.

If theres anything else we can assist withsuch as accessing your voucher or resending itwell be happy to help.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/15/2025

Complaint: 23592771

I am rejecting this response because: Thats not how conversation went they was asking what card did I use they still could not find even though incorrect email was put in, the card was not incorrect. At first they said they see the error but now blaming the customer. It took 2 hours for them to find one order. I kept emailing providing information of the transaction representative kept saying they could not find order. So how is it on the customer

Sincerely,

****** *****
Business Response
Date: 07/19/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for your follow-up. I completely understand how frustrating this experience must have been, especially when you werent able to immediately access your Carowinds tickets after purchase.

To clarify: the delay in locating your order happened because it was placed using guest checkout with a typo in the email address. Our team initially searched for the order using the email you provided, but since it didnt match the one entered at checkout, it didnt come up right away in our system.

Once you provided transaction details, we were able to manually search through orders and successfully locate it. This process can take some time, especially when the email doesnt match, but we did get it resolved within a few hours.

Also, its important to note that only one order was completed no additional charges were processed for any follow-up attempts. So you do have the correct Groupon in your account now and nothing extra was charged.

If you're still unable to access your ticket, we can update the email address on that guest account. Please provide a new email address (one that isnt already linked to a Groupon account) and well update it so you can log in and view your voucher.

We sincerely regret the inconvenience and confusion this caused. While were unable to issue a refund due to the non-refundable nature of the deal, were committed to making sure you have full access to the order you placed.

If theres anything else we can assist withsuch as accessing your voucher or resending itwell be happy to help.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/21/2025

Complaint: 23592771

I am rejecting this response because:
It took a few hours after asking my card information. Ok the email was incorrect but the card was not incorrect. So customer service kept saying no order found after 2 hours so I went and purchased 5 more because of information provided not you are trying to see it is my fault when your representatives kept asking me my card information. When I did new order you guys sent me the original voucher but the new 5 was never sent to me
Sincerely,

****** *****
Initial Complaint
Date:07/12/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon sold me a license for ***************** It is a not legal piece of software and the redemption requires I download illegal activation software to bypass microsofts license system. I requested a refund since this is not a legal product and they said no because I hit the redeem button for the software. I had to hit the redeem button to process my order, and there was no warning telling me that they were selling me a illegitimate product. They are responsible for what they sell on their website and need to take responsibility for selling me something that is not legal and provide a refund. They even lie and say it is a official link from ********* but it is not. I have provided evidence. Please be careful using links for this as i have no idea if there is security compromising software in what they are telling people to download.
Business Response
Date: 07/15/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for your follow-up regarding your recent **************** purchase on Groupon.

We understand your concerns and appreciate the information youve provided. Id like to clarify that the seller of this deal is a registered ********* partner, and you can verify their partner status directly through ********** official directory using the following link:

?? Microsoft Partner Verification ***********************************************************************************************************

Its important to note that ****************** may provide their own download links or installation instructions as part of their product offering. This does not automatically render the product illegitimate. We recognize that this might differ from your expectations, especially if you're more familiar with downloads coming directly from *************.

Additionally, the merchant has assured us that they will be reaching out to you directly to assist further with your installation and any related concerns.

As the Groupon voucher has been successfully used to claim the activation key, it has already been redeemed, and we will not be able to issue a refund at this time. However, we remain committed to ensuring youre able to successfully use the product you purchased, and we encourage you to work directly with the merchant for support.

If you need any assistance connecting with them or if they are unresponsive, please dont hesitate to reach back out.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:07/12/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon voucher for 60 units of *****. (Order # **********, total $360) At the appointment, the doctor and I agreed I would only use 40 units, and I paid the clinic directly for those 40 units instead of using the Groupon. The doctor confirmed the Groupon should be canceled since it wasnt used.I reached out to Groupon for a refund, but they refused to return my money to the original payment method and only offered Groupon credits. I never used or redeemed the voucher, and the provider agreed to cancel this should qualify for a full refund under their Groupon Promise.Groupons own policy states:If your experience using a Groupon voucher ever lets you down, well work with you to make it right or give you a refund.Despite this, they are declining to honor their promise. Im requesting that Groupon issue a full refund to my original payment method, as I never used the deal, and the merchant confirmed the cancellation. Forcing customers into store credit in this situation is misleading and goes against their stated guarantee.
Business Response
Date: 07/17/2025
Hello Hyewon,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for following up regarding your Groupon purchase for the 60-unit ***** voucher (Order #**********).

I understand that you ultimately decided not to use the voucher and paid the clinic directly for a smaller treatment. While we appreciate the context and the clinics willingness to proceed outside of the Groupon, Id like to clarify that our general refund policy applies here.

As the voucher was not used or redeemed, your case does not fall under the highlighted Groupon Promise, which applies when a customer has a negative experience while using a voucher. In this instance, there was no service issue or dissatisfaction reportedonly that you decided not to use your voucher instead get a different service with the merchant directly.

Our standard refund policy for this type of deal allows for a cancellation within three days of purchase. Your request came after that window, and as such, the deal is no longer eligible for a refund to the original payment method. However, as a gesture of goodwill, our team offered a refund to your Groupon account. These Bucks never expire and can be applied to any future Groupon purchase. I'm still happy to assist you with this as offered by our team.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:07/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Groupon on so many occasions since yesterday. I had one day that I was in ******* and I bought a ticket for 7/10 the game got canceled until the next day. Which I already left. If I wanted to purchase a ticket on 7/11 I would have done that. The told me about the refund policy but this not my fault. *** would I have to lose my money due to a canceled game
Business Response
Date: 07/16/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Thank you for reaching out to us, and please accept our sincere apologies for the inconvenience you experienced due to the cancellation of the game scheduled for July 10th in ********

We understand how frustrating it must have been to have your plans disruptedespecially when you were only in the city for a short time and unable to attend the rescheduled game on July 11th. While our standard refund policy typically applies, we completely recognize that this situation was out of your control.

Given the circumstances that led to your request, Im happy to offer a full refund in Groupon credits. These credits are simple to use and will expire in 180 days, giving you ample time to apply them toward any future purchase on **************************. Many of our most popular deals run more than once, so theres a good chance a similar offer will be available again soon.

If youd like me to go ahead and apply the credit to your account, simply reply to this email and Ill take care of the rest.

Thank you for your patience and for being a valued part of the Groupon community.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 07/20/2025

Complaint: 23586935

I am rejecting this response because:

Sincerely,

***** *****
Initial Complaint
Date:07/11/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a coupon for full synthetic oil change on July 1; however Groupon stealthily charged me for another coupon that I never ordered. This happened multiple times to me and to many other people.
Business Response
Date: 07/13/2025
Hi ***,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I understand how frustrating it must be to be unexpectedly charged for a voucher you did not intend to purchase. I sincerely apologize for the inconvenience this has caused you. Ensuring our customers feel confident and secure in their transactions is very important to us.

Since the order number you have provided is linked to a different Groupon account, to protect your privacy and comply with data protection guidelines, we need to verify some details. I have sent you a separate secure email requesting additional information. Once we receive your response, we'll be able to review and address the matter, working toward a resolution as quickly as possible.

I also noticed that youve reached out to the Better Business Bureau directly before contacting our customer support team. Please keep in mind that our support team is available 24/7 and is well-equipped to resolve all issues. If you ever find yourself needing assistance in the future, please dont hesitate to reach out to us through the following link: ******************************************.

Thank you for your understanding and patience in this matter. Please feel free to reach out if you have any further questions or need additional assistance in the meantime.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 07/14/2025

Complaint: 23586489

I am rejecting this response because it is not helpful.

Sincerely,

*** **
Business Response
Date: 07/15/2025
Hi ***,

Thank you for reaching out to us regarding your recent experience. I truly understand how concerning it must be to see a charge for something you did not intentionally order. I want to sincerely apologize for any confusion or frustration this situation may have caused you.

Regarding Order # ********** with Tire Pros & Wheel Experts, I want to assure you that we have thoroughly examined this issue with our internal team. Our review did not find any evidence to suggest that your account was accessed without your authorization, which indicates that the order was not a fraudulent purchase.

I see that our team has already provided you with the link to process the refund to Groupon credits, and Im glad to note that you have successfully used this option. These Groupon credits are easy to use and do not expire, allowing you the flexibility to apply them toward any purchase on **************************. You can view your balance at any time by visiting your My Groupons page. When you're ready to make a new purchase, simply check the box next to "Apply available Groupon Bucks" under Payment Method at checkout, and the corresponding amount will be deducted from your total.

Thank you for your understanding and patience. If there's anything else you need or any other concerns you have, please feel free to let us know. We are here to assist you.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:07/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for a nail salon appointment for a special occasion. When I called the salon to schedule it, they indicated that they are not accepting Groupons for that particular day. I offered another date for another occasion to use the voucher but it will be expired by then and the salon would not honor it past expiration. I went back to Groupon to request either an extension on the expiration date or a refund, since it seems that I cannot use the Groupon. Groupon offered no solutions other than for me to keep calling the salon. This is unacceptable. The Groupon was falsely advertised to be used for any date, when that is not the case. I am formally requesting a full refund of $40.50.
Business Response
Date: 07/13/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I'm truly sorry to hear about the inconvenience youve experienced with scheduling your nail salon appointment. This is absolutely not the experience we want you to have, and I assure you that Im here to help you find a suitable resolution.

Since the voucher is linked to a different Groupon account, well first need to verify some details to ensure we comply with data protection guidelines. *** sent you a separate secure email requesting some additional information. Once we receive your response, well be able to look into this further and work toward a resolution as quickly as possible.

Thank you for your understanding and patience. Please let me know if theres anything else I can assist with in the meantime.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 07/14/2025
I received the email from Groupon and wrote back within 24 hours. The email requested information, all of which was already provided in the BBB report. I'm awaiting a reply. No option to reconcile has been offered nor discussed. The report needs to remain open.

Complaint: 23585381

I am rejecting this response because:

Sincerely,

******** *********
Business Response
Date: 07/18/2025
Hi ********,

Thank you for reaching out regarding your recent experience. I sincerely apologize for the inconvenience you've encountered while trying to schedule your nail salon appointment with the Groupon you purchased.

Regarding Order #********** for Pinkie Salon, I wanted to let you know that we have thoroughly examined this issue. Our internal team has connected with the merchant, and they've confirmed that they are open and do honor Groupons.

I understand you couldn't use your Groupon for your preferred date, which is unfortunate. While the refund period for this deal has officially passed, we understand your situation and, as an exception, I'm happy to offer you a resolution by processing a full refund for your purchase in Groupon credits. These credits are simple to use, never expire, and provide you the flexibility to apply them toward any future purchase on **************************.

Additionally, we often run similar and popular deals on our platform, so you might have the chance to find an option that works better for you soon.

Please confirm if this resolution works for you, and I will promptly issue the credits to your account.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 07/20/2025

Complaint: 23585381

I am rejecting this response because:
Groupon has offered a refund in the form of Groupon credit. Not what I would like, as I feel that Groupon has a number of unethical business practices from this interaction, but seems like a fair compromise overall. I still have not received a refund. I will accept a response once a refund has been issued.

Sincerely,

******** *********
Initial Complaint
Date:07/11/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Was charged double for a purchase.
Business Response
Date: 07/13/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I understand how alarming and frustrating it can be to see a charge that appears to be duplicated, and I sincerely apologize for any confusion or stress this has caused.

Upon carefully reviewing our records, I found that you initially attempted to purchase the ********************* Change deal using the email address ******************** Unfortunately, this transaction wasn't successful due to payment issues, and no charges were deducted. The screenshot you provided indicates that the transaction was pending, but please be assured that it was only an authorization and was canceled thereafter. If you still see the pending charge after a few business days, I recommend reaching out to your bank.

It seems that you successfully completed the purchase with the email address ************************** I confirm that this transaction [Order # **********] was processed correctly, and you have since redeemed the voucher on July 11, 2025.

Rest assured, you were only charged for this successful transaction. Please let us know if there is anything else we can assist you with. Your satisfaction is our priority, and were here to help with any other questions or needs you might have.

Thank you for your understanding, and again, I apologize for any inconvenience this matter may have caused.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 07/14/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ********

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