Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,888 total complaints in the last 3 years.
1,299 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/24/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I booked a Groupon for October for an event called Single-Day Admission - Sacramento Sights and Sips Cruise at City Cruises. I arrived on time to the event, received poor customer support and help, and then was told the cruise had already left and there was nothing that could be done despite me being on time, because I had booked with Groupon. Groupon has since repeatedly offered horrible customer service, shut down my cases and conversations before I was finished, and has refused to offer me any help. They told me the voucher I had purchased was redeemed, even though I did not get to go to the event, and have refused getting me a refund, the voucher back, credits, or anything of the sort.
Business Response
Date: 10/26/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. Im truly sorry to hear about the difficulties you encountered with your Single-Day Admission - Sacramento Sights and Sips Cruise booking and the frustration this situation has caused. We always strive to ensure our customers have smooth and enjoyable experiences, and I completely understand how disappointing this must have been for you.

I want to assure you that weve carefully reviewed your case and reached out to City Cruises Sacramento for clarification. According to their records, the cruise took place as scheduled, and your reservation was marked as a no-show. Based on this, the merchant declined our request for a refund, as the event date had already passed and the voucher had been marked as redeemed.

That said, I recognize the inconvenience and frustration youve experienced, and as a gesture of goodwill, Ive made an exception in this case. The full value of your voucher$70.20has been issued to your account as ********************** credits. These credits are available for immediate use and can be applied toward any eligible deal on our site. Theyll remain valid for 180 days, giving you ample time to find something that fits your interests.

You can view your available balance anytime by visiting your My Groupons page. When you're ready to use them, just check the box next to "Apply available Groupon Bucks" during checkout, and the amount will be deducted from your total.

Once again, Im sorry for the inconvenience and for the disappointment this experience has caused. We truly appreciate your patience and understanding as we worked to resolve this matter, and we hope your next experience with Groupon will be a much more positive one.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:10/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a Groupon on 10/19 and 10/20 for ****************, while on vacation for my family, however the activity we purchased the Groupon for was malfunctioning and didnt work properly. Spoke to manager and they refused to do anything since it was a Groupon purchase. Also the attendant running the ride was rude and almost hit me with the equipment when lifting the harness because she was impatient and didnt wait for me to put the equipment up before releasing overhead harness. Order#********** Order#********** Order#********** Order#**********
Business Response
Date: 10/26/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. Im truly sorry to hear about the difficulties you and your family encountered during your visit to ****************. We strive to provide our customers with safe, enjoyable, and seamless experiences, and its disheartening to learn that this was not the case for you. I sincerely apologize for the malfunctioning activity and for the behavior of the attendant, which you found unprofessional.

I want to assure you that we take concerns like yours very seriously. As all four of your vouchers are marked as redeemed, we are unable to process a refund without the merchants approval. However, we have escalated your request to the appropriate internal team for a thorough review. While we typically provide updates within 48 to 72 hours, in some cases it may take up to 7 business days to complete the review. Once a resolution is determined, you will receive a direct email from us with the outcome.

In the meantime, Ive made sure your feedback has been communicated to the relevant teams. Sharing your experience helps us work with our merchants to prevent similar situations in the future and improve the overall customer experience.

We genuinely appreciate your patience and understanding as we work to resolve this matter. Our goal is to ensure that every experience with Groupon is positive, and we hope to have the opportunity to provide you and your family with a smoother and more enjoyable experience in the future.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 10/28/2025

Complaint: 24058451

I am rejecting this response because: I filed my complaint the same day I redeemed the vouchers 10/20, and was informed my complaint was being escalated and would take up to 72 hours and now nearly a week later 10/28, Im being told I have to wait even longer for an outcome to be made. Im now being informed that since the vouchers were redeemed, a refund cant be issued. Im not understanding how a refund cant be issued due to the vouchers being redeemed because I ran into the issues once the vouchers were used. I encountered the problems when redeemed the vouchers for the attraction, if I had not I would not have had issues. Ive spoke to the merchant and was told they couldnt issue a refund because it was a Groupon deal. That I had to contact Groupon for a refund. Now it seems its just being brushed off and I paid for a Ride that was faulty malfunctioned and wasnt worth it for my family, and service was rude.

Sincerely,

***** ********
Business Response
Date: 10/30/2025
Hi *****,

Thank you for taking the time to share your concerns with us. I sincerely apologize for the inconvenience and frustration this situation has caused, as well as for the delay in providing you with an update. I completely understand how disappointing it must feel to wait for a resolution, especially after encountering issues with the experience you purchased for your family.

Please rest assured that your concern has not been overlooked. Upon reviewing your case, I can confirm that your issue has already been escalated to our internal team, who reached out directly to the merchant regarding your experience and refund request. Unfortunately, the delay in receiving their response has impacted our ability to provide you with a final resolution within the expected timeframe, and I am truly sorry for the additional frustration this has caused.

Our team is actively following up with the merchant to obtain the necessary information to move forward, and I want to assure you that we are committed to reaching a fair and timely outcome for you.

Your patience and understanding are greatly appreciated as we continue to work through this matter. Please know that we value you as our customer, and your satisfaction remains very important to us. As soon as we receive an update from the merchant, we will contact you right away with the next steps.

Thank you again for your continued patience while we resolve this for you.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 11/12/2025

Complaint: 24058451

I am rejecting this response because: they have reached out via email but they arent willing to do anything to solve the issue

Sincerely,

***** ********
Initial Complaint
Date:10/24/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently signed up for grouping and they won't stop emailing me. I am set as to not be spammed. However, they won't stop and there is no existent customer service. This is becoming a health emergency as I feel my safety ks threatened by their continued harassment which has become digital assault. Please make them leave me alone.
Business Response
Date: 10/26/2025
Hi *********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I want to sincerely apologize for the distress and frustration these emails have caused you. I completely understand how upsetting it can be to continue receiving messages after youve chosen to opt out, and I want to assure you that we take your concerns very seriously.

You can reach out to our customer support team at any time via chat and email through our FAQ page: [******************************************].

After reviewing your request, I have unsubscribed your email address from all Groupon promotional communications. This means you will no longer receive marketing or promotional emails from us. Please note that it may take up to 72 hours for this change to take full effect.

While your promotional email preferences have been fully updated, please be aware that you may still receive transactional emails related to purchases youve made through your account or important account notifications (for example, updates to our Terms of Service or Privacy Statement). These are sent only when necessary to ensure you stay informed about your account activity or rights as a customer.

I want to reassure you that Groupon does not intend to cause any inconvenience or distress to our customers. Your comfort, trust, and safety are extremely important to us, and we are committed to handling your request with care and respect.

Thank you again for bringing this to our attention, and please accept our sincere apologies for any disruption this experience has caused. We truly appreciate your patience and understanding as we worked to make this right.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:10/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon deal on Oct 12th. I scheduled an appt with the merchant for this past Tuesday at noon. Upon arrival I was advised this merchant does not do business at this location. I immediately contacted Groupon for a refund. I was given the run around that it would take ***** hours but in rare cases up to 7 days. They took my money immediately but don't want to refund it for a closed business they are advertising on their site. I've contacted them every day since and getting nonsense responses. I just want my money returned
Business Response
Date: 10/26/2025
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I want to sincerely apologize for the frustration and inconvenience you experienced when you arrived at the merchants location, only to find that they are no longer operating there. I completely understand how upsetting it must be to have paid for a service you were unable to use.

Please rest assured that your case has been escalated to our resolution team for thorough review. Our team is committed to reviewing situations like this carefully to ensure that all necessary steps are taken and that our customers are treated fairly. While we typically provide updates within 48 to 72 hours, in some rare cases, it may take up to 7 business days to fully review and provide a resolution. I want to assure you that your request is being treated with priority, and we are making every effort to resolve this matter as quickly as possible.

As soon as we have an update, you will receive a direct email from us with the outcome. I genuinely appreciate your patience and understanding while our team works diligently to address this matter.

Thank you again for your patience and understanding. Should you have any additional questions in the meantime, please dont hesitate to reach out to us.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 10/27/2025

Complaint: 24057982

I am rejecting this response because: they continue to send the same pre-scripted message to me. They are advertising for someone who is no longer in business but refusing to refund my money, knowing this merchant is closed

Sincerely,

**** ******
Business Response
Date: 10/30/2025
Hi ****,

Thank you for reaching out and sharing your concerns. Im truly sorry for the inconvenience and frustration youve experienced, especially with receiving repeated responses and the issues surrounding the merchant no longer being in business. I completely understand how disappointing this situation must have been for you.

Upon reviewing your account and previous correspondence, I can confirm that our support team has since processed a full refund for your purchase in the form of Groupon Bucks. These have been successfully added to your account and are available for use immediately. Groupon Bucks provide you with access to a wide variety of deals and experiences at great prices, and they never expire, giving you the flexibility to use them whenever its most convenient for you.

You can view your Groupon Bucks balance at any time by visiting the My Groupons section of your account. When making a new purchase, simply select the option to Apply available Groupon Bucks under the Payment Method at checkout, and the amount will be automatically deducted from your total.

We truly regret any inconvenience caused by the situation with the closed merchant and appreciate your patience while we worked to resolve your concern. Your satisfaction is very important to us, and we hope that your next experience with Groupon is a much more positive one.

If you have any further questions or need assistance using your Groupon Bucks, please dont hesitate to reach outwell be happy to help.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:10/24/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have consistently emailed Groupon and the seller of an inexpensive, older version of **************** 365 to request a refund and simply get the same stock template emals saying "we know this is frustrating, send a screenshot." I have done so multiple times. After I paid, I cannot download this software. The screen says dangerous/fake site, even after I take off my VPN. So I cannot access it. I sent screenshots, have emailed all week and I just keep getting the run around. Does Groupon really need my $35 dollars that much that it will not honor it's refund policy? Isn't this illegal to take money and not be able to offer a service/product. I just want my refund!!!!
Business Response
Date: 10/26/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I sincerely apologize for the frustration and inconvenience youve encountered. I completely understand how upsetting it must be to be unable to access a product youve purchased. Please know that your concern is being taken very seriously.

After reviewing the details you provided, it appears that the voucher in question is associated with a different Groupon account than the one you used to contact us. In order to comply with Data Protection regulations, we need to verify certain details before proceeding with your request.

To help resolve this matter as quickly as possible, I have sent you a direct email requesting the additional information we need to move forward. I kindly ask that you respond at your earliest convenience so we can proceed with reviewing your request and assist you further.

Your patience and understanding in this matter are greatly appreciated, and we are committed to addressing your concerns promptly. Thank you for bringing this to our attention, and we look forward to assisting you further.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 10/31/2025

Complaint: ********
You sent this exact same request via email directly to me. I answered. That was a WEEK ago. No reponse. PLEASE keep all correspondence here so that the BBB can track you and oversee you. I am never going to stop until I get this money back!!!!!!!!!!!!!!!! I have copied and pasted here. Again, please do not email me separately!!! ONLY here. Thank you.
---------- Original Message ----------
From: **************************************
To: Customer Support Case <********************************************************************>
Date: 10/27/2025 11:24 AM EDT
Subject: Re: Groupon Support re: BBB Complaint #******** [ ref:!00D800Khmy.!500Uj0oM7PS:ref ]

Hello,

****** *******
I haven't used it in the last 12 months that I can remember, except for this software
last four is 7001
****************************
$31.20

Standing by.

Thank you.

Sincerely,

****** *******
Business Response
Date: 10/31/2025
Hi ******,

Thank you for reaching out again, and I sincerely apologize for the frustration and delay youve experienced while waiting for an update on your refund. I completely understand how important it is to have this matter resolved promptly, and appreciate your patience as we worked to review your case.

Upon checking our records, I can confirm that your request was escalated to our internal team, and they sent you an email on October 28, 2025, which included a link to process your refund. Its possible that this message may have been missed in your inbox or filtered into your spam or junk folder. Im very sorry if that caused any confusion or additional inconvenience.

To make this easier for you, Ive generated a new refund link so that you can complete the process without delay. Please ensure that you are logged into your Groupon account using the email address ************************ before opening the link below.

Link - *****************************************************************************************************************************

Once logged in, you will be guided through the steps to initiate your refund.

For your reference, this link will remain active for the next three days, allowing you time to complete the process at your convenience. Please note that the refund will be issued for the amount paid, excluding any applied discounts.

After clicking the link above, kindly confirm whether you were successfully redirected to the refund options page. If you experience any issues or the link does not work as expected, please reply to this message or contact us directly using case ID ******** so that we can assist you right away.

I truly regret the delay and inconvenience this situation has caused. We value your patience and understanding as we ensure your refund is processed correctly.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:10/23/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 70 Personalized Holiday Photo Cards for $26.99. Group sent me the Redemption Code and the website that would be ordering them from. I went to the website and the website is for sale. Groupon continues to sell their Holiday Cards and they cannot be used.
Business Response
Date: 10/26/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I completely understand how frustrating it must have been to visit the website and see an unexpected for sale message, especially when you were simply trying to redeem your voucher and create your cards. Please accept my sincere apologies for the confusion and inconvenience this may have caused.

After reviewing your concern, I personally checked the merchants website and can confirm that PhotoAffections is still an active partner and continues to honor Groupon vouchers. To help you complete your order smoothly, please follow the redemption steps outlined below:

1. Find your voucher in My Stuff and view your voucher.
2. Visit *******************************
3. Select desired product(s) and customize. *This voucher is good only for single-sided matte or photo-style cardstock. Premium cardstock (double-sided) available for an extra charge. Voucher not valid toward photo gifts, canvas prints, phone cases, or easel panels*.
4. In your cart, enter your redemption code into the "Apply Promo Code or Gift Certificate" field and click "Apply".
5. Complete checkout.
6. Your item(s) will be shipped by PhotoAffections.

If you encounter any issues while redeeming your voucher or have additional questions, you can contact PhotoAffections directly here: ***************************************. Their support team will be able to provide further assistance quickly.

At Groupon, we take customer concerns very seriously, and we appreciate your patience and understanding while we ensure your order can be fulfilled successfully. We value your trust and hope this helps you enjoy your personalized holiday cards without further difficulties.

Please dont hesitate to reach out to us if you need any additional assistance were happy to help and ensure your experience is as smooth as possible.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:10/22/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/1/2025 I purchased a membership for **** Club for $25 through ************************** Groupon charged my credit card and I never received a membership card. I file a complaint with my credit card company. The charge was reversed, but they recharged my account for $25. I have reached out to Groupon many times but no results. I dont know if this is a legitimate company because I have been unable to reach them by phone. It is not about the money, but strictly based on principle.Please help me resolve this issue.
Business Response
Date: 10/23/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I hope this message finds you well. I sincerely apologize for the frustration and inconvenience youve experienced regarding your **** Club membership purchase.

We understand that you prefer phone support; however, at this time, we do not offer assistance via phone. Our Customer Support team is available 24/7 via chat and email and is dedicated to helping resolve concerns promptly and effectively. You can reach us directly through our *********** at ******************************************.

To assist you further and review the issue thoroughly, could you please provide the order number associated with your Groupon purchase? Additionally, kindly confirm the email address you used to make the purchase. Once we have this information, we will be able to review your account and work toward a resolution as quickly as possible.

Thank you again for bringing this matter to our attention. We look forward to receiving the requested information so that we can provide a prompt and satisfactory resolution.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 11/07/2025
Complaint: 24049559

I am rejecting this response because: I read Groupon's response to my complaint. I am not satisfied with their answer. I never received an ID card from them, which would allow me to shop at **********. At this point, I just want a refund so that I can purchase a legitimate **** Club membership. Dealing with Groupon has caused me so much frustration. Please advise Groupon that I want a full refund. Thank you.

Sincerely,

****** Bell
Customer Answer
Date: 11/07/2025
Complaint: 24049559

I am rejecting this response because: I am sending this information as requested by Groupon in your letter dated October 24. 2025.

****** ****
Order# **********
Purchase Date 9/1/2025
Amount $25
Email *************************************************************************************************************************************************************

Thank you.

Sincerely,

****** ****
Business Response
Date: 11/09/2025
Hi ******,

Thank you for reaching out, and I apologize for the frustration and inconvenience youve experienced regarding your **** Club membership purchase. I completely understand how disappointing it must be not to have received your membership card after your purchase, and I truly appreciate your patience while we reviewed your concern.

Regarding your purchase of the $25 for a One-Year **** ********* Membership (Order #**********), as mentioned in your confirmation email, the membership must be activated by completing a redemption process on **** Clubs website using the unique Groupon redemption code provided with your order. Once redeemed, **** Club issues a digital membership card that allows you to start shopping.

After reviewing your order, it appears that the redemption process has not yet been completed on **** Clubs website. To assist you, Ive sent a separate email with detailed instructions on how to redeem your code and receive your digital membership card.

Weve carefully reviewed your request for a refund and the details of this purchase. While I completely understand your concern, Im unable to process a refund at this stage, as the purchase falls outside the cancellation period outlined in the deals terms and conditions.

That said, please rest assured that your purchase is still valid, and once redeemed, you will be able to fully access the benefits of your **** Club membership. If you encounter any issues during the redemption process or have any additional questions, please dont hesitate to reply to that email, and I will assist you promptly.

Thank you again for your understanding and for giving us the opportunity to assist.

Warm regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 11/10/2025

Complaint: 24049559

I am rejecting this response because:
Merchant is not helpful in resolving my case. I can not contact the merchant, which makes removing this complaint difficult. This merchant is nothing but a scam, with a lot of negative reviews from consumers. Please help me.

Sincerely,

****** ****
Initial Complaint
Date:10/22/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint against Groupon Bold RX for failing to process my prescription order in a reasonable timeframe.On [insert purchase date], I purchased a prescription service for ********* through Groupon (Order #**********). After completing the purchase, I was informed that my prescription required a doctors review before it could be processed. It has now been over 45 days, and my prescription is still pending.Despite multiple attempts to follow up, the order remains unprocessed, and no doctor has reviewed or approved the prescription. This delay is unacceptable and constitutes failure to provide the paid service. Additionally, no clear communication, update, or refund has been issued by Bold RX.I am requesting the following resolution:1.Immediate processing and completion of my ********* prescription or 2.A full refund of the amount paid through Groupon.This experience has caused unnecessary delay and inconvenience, and I expect prompt attention to resolve this matter.Order Details:Company: Bold RX Purchase Platform: Groupon Order Number: ********** Product: ********* ******************** Time Since Purchase: 45+ days pending doctor review Requested Resolution:Full refund or immediate completion of prescription processing.
Business Response
Date: 10/22/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I apologize for the inconvenience and frustration youve experienced regarding your ********* prescription service.

Unfortunately, we are unable to locate the order referenced (Order #**********) under the email address ************************* It's possible that the purchase was completed using a different Groupon account or through our guest checkout option.

To ensure we can verify the order and assist you further while also respecting your privacy and account security, we kindly request that you confirm any three details from the following:

- Bank Name
- Name of a deal purchased in the last 12 months (excluding the current purchase)
- Exact Name on the account
- Last 4 digits of the card
- Billing Address
- Exact Amount Paid
- If the purchase wasn't made via credit card: Specify the payment method used

Once we have this information, well be happy to proceed with a full review of your concern and take the necessary next steps.

We truly appreciate your patience and understanding, and we look forward to resolving this matter for you as soon as possible.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:10/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a Groupon for a massage 10/14/2025. I redeemed the vouched 10/15/2025 for a deep tissue massage. The session was awful. All she did was rub cold lotion all over even though I kept requesting for more pressure. I did not stop the massage out fo kindess for the lady doing it. When I finished I expressed to the front desk manager how awfull the massage was and how horrible and dizzy I felt after. She offered me a session at 12 but I had a meeting so she offered for me to come in 10/22/2025. I got a call 10/21/2025 & she said they will no longer be able to honor my services. I asked her why and she just kept saying it was out of her hands. I asked her what the therapist had to say and she said "oh she was fired". I asked if it was because of me and she said no she had a ton of complaints. I laughed because that is even more of a reason for me to be able to be honored as a guest. I would like my Groupon money back so I can use it at another place.
Business Response
Date: 10/24/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for taking the time to share your experience with us. Im truly sorry to hear about the disappointing massage and the frustration you faced when trying to reschedule. Its completely understandable that you felt let down, especially after expressing your concerns during the visit and being told the service could not be honored. Your experience does not reflect the quality we aim to provide, and I want you to know that your feedback is heard and taken seriously.

As a goodwill gesture, Ive added $12 in Groupon Bucks to your account. You can view your balance and details in your account under ********************** Bucks. These Bucks are valid for 180 days from the date of issue.

Additionally, to help make up for the inconvenience, were offering you an exclusive promo code to enjoy discounts on your next purchase:

Your code: W5BMB3JH

Discount: 20% off Local deals, up to $50 per voucher

Validity: 7 days from today

Simply apply this code to an eligible deal at checkout and enjoy a great discount on your next purchase.

We deeply value your feedbackit helps us improve our deals and work with our partners to ensure better experiences in the future. I hope this gesture shows that we truly care about making this right, and that your next Groupon experience is much more enjoyable.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:10/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So I have purchased two Groupons that I have a problem with the first one was a ********* Windows program but it will not install on my PC. I contacted the vendor directly who is unable to assist and therefore I contacted Groupon to ask fora refund and they have not refunded me and they dont seem to take human complaint seriously and they do not reply. My second issue with the item that I had purchased was unsatisfactory, possibly unlicensed nail tax at a nail salon, and I did complain directly to the business. They told ****** were only willing to have me come back in. I had already wasted several hours at the salon when I was only expecting 20 minutes and I was not going back for a second shot when the first set fell off after less than a week again, I tried contacting vendor and then Groupon and again Groupon has shrugged it off and refused to respond.
Business Response
Date: 10/24/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out and providing additional context regarding your recent purchases. We appreciate the time youve taken to share your experience.

Regarding your ********* Windows program, we want to clarify that the redemption of your code was successfully completed, and the software key was provided to you. The issue you described about the software not installing appears to be related to system requirements or technical compatibility with your PC rather than the software key itself. For this reason, the first point of contact for troubleshooting installation issues is the merchant, who is best equipped to assist with system-specific concerns. If the merchant is unable to provide assistance, please provide the exact error message or issue you encountered so we can further review.

Regarding your nail service purchase, we understand that your experience with the service was unsatisfactory. Because you have purchased multiple similar deals in your account, we attempted several times to confirm which specific order you were referencing so that we could investigate and assist appropriately. Unfortunately, we were unable to obtain clarification, as your subsequent messages were either unrelated or did not provide the requested details. Without this information, we are unable to proceed with a resolution.

To move forward, please provide the following:

For the software issue: The specific error message or issue you encountered during installation, along with any relevant system details.

For the nail service issue: The order number or voucher details for the specific purchase you would like us to review.

Once we have this information, we will be happy to assist you further.

We value your business and want to ensure all concerns are addressed appropriately. Thank you for your understanding and cooperation.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 10/24/2025

Complaint: 24047093

I am rejecting this response because: I have attached several photos one of which does include the voucher number for the nail salon issue as well as the voucher from the software issue. In addition, I have attached some photos of emails that you guys have sent me. It seems to be automated and even though you guys dont do anything to resolve my issue, it asked me if Im still having troubles and then when I click the link it errors out and will not let me submit anything to get further assistance. This is not the first time I have tried to resolve these issues. You will see the error message in another one of the photos when I was trying to install the software. In addition, I have attached some communication with the seller of the software, where even communication with him did not yield me being able to install the software. Please let me know if theres anything else that you need from me, but I am pretty sure you guys are fully aware of this situations as I have tried numerous times directly through you guys, but you refuse to answer. Thanks so much for your help with this

Sincerely,

****** *******
Business Response
Date: 10/29/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for following up and for providing the additional screenshots and details this is the first time weve received the specific nail voucher number and the software error message, which has allowed us to review your case in full.

Regarding your nail salon experience:
Were truly sorry to hear that your visit did not meet your expectations. We appreciate you taking the time to share your feedback and will ensure your comments are passed along to both our internal teams and the merchant for review. While were unable to offer additional compensation at this stage, your feedback is invaluable in helping us monitor the quality of experiences offered through Groupon.

Regarding your ********* Windows software:
After reviewing your communication with the merchant, we can confirm that the product key you received from the seller does not have any issues. The merchant also clarified that your current system is running Windows 11 Home, which is not compatible with the Windows 11 Pro key provided.

To install successfully, you will first need to download and install the Pro version of Windows 11 and then use your key to activate it.

Because the software was successfully delivered and the product key issued, were unable to process a refund for this purchase. However, we encourage you to follow the steps provided by the merchant, as they are the best equipped to assist with installation or activation issues related to your specific device setup.

We understand this situation has been frustrating, and we truly appreciate your patience and persistence in working with us. Your feedback has been shared internally to help us improve how we guide customers through similar technical issues in the future.

Thank you again for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 11/05/2025
well you know what then, you can cancel my Groupon account. I will not be making any further purchases through your website/app. I will also let the outcome of this being known publicly. I do not want windows pro!!! But I will get some Groupon reviews going!! Thank you.
Complaint: 24047093

I am rejecting this response because:

Sincerely,

****** *******

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