Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,822 total complaints in the last 3 years.
1,293 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/11/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a coupon for full synthetic oil change on July 1; however Groupon stealthily charged me for another coupon that I never ordered. This happened multiple times to me and to many other people.
Business Response
Date: 07/13/2025
Hi ***,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I understand how frustrating it must be to be unexpectedly charged for a voucher you did not intend to purchase. I sincerely apologize for the inconvenience this has caused you. Ensuring our customers feel confident and secure in their transactions is very important to us.

Since the order number you have provided is linked to a different Groupon account, to protect your privacy and comply with data protection guidelines, we need to verify some details. I have sent you a separate secure email requesting additional information. Once we receive your response, we'll be able to review and address the matter, working toward a resolution as quickly as possible.

I also noticed that youve reached out to the Better Business Bureau directly before contacting our customer support team. Please keep in mind that our support team is available 24/7 and is well-equipped to resolve all issues. If you ever find yourself needing assistance in the future, please dont hesitate to reach out to us through the following link: ******************************************.

Thank you for your understanding and patience in this matter. Please feel free to reach out if you have any further questions or need additional assistance in the meantime.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 07/14/2025

Complaint: 23586489

I am rejecting this response because it is not helpful.

Sincerely,

*** **
Business Response
Date: 07/15/2025
Hi ***,

Thank you for reaching out to us regarding your recent experience. I truly understand how concerning it must be to see a charge for something you did not intentionally order. I want to sincerely apologize for any confusion or frustration this situation may have caused you.

Regarding Order # ********** with Tire Pros & Wheel Experts, I want to assure you that we have thoroughly examined this issue with our internal team. Our review did not find any evidence to suggest that your account was accessed without your authorization, which indicates that the order was not a fraudulent purchase.

I see that our team has already provided you with the link to process the refund to Groupon credits, and Im glad to note that you have successfully used this option. These Groupon credits are easy to use and do not expire, allowing you the flexibility to apply them toward any purchase on **************************. You can view your balance at any time by visiting your My Groupons page. When you're ready to make a new purchase, simply check the box next to "Apply available Groupon Bucks" under Payment Method at checkout, and the corresponding amount will be deducted from your total.

Thank you for your understanding and patience. If there's anything else you need or any other concerns you have, please feel free to let us know. We are here to assist you.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:07/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for a nail salon appointment for a special occasion. When I called the salon to schedule it, they indicated that they are not accepting Groupons for that particular day. I offered another date for another occasion to use the voucher but it will be expired by then and the salon would not honor it past expiration. I went back to Groupon to request either an extension on the expiration date or a refund, since it seems that I cannot use the Groupon. Groupon offered no solutions other than for me to keep calling the salon. This is unacceptable. The Groupon was falsely advertised to be used for any date, when that is not the case. I am formally requesting a full refund of $40.50.
Business Response
Date: 07/13/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I'm truly sorry to hear about the inconvenience youve experienced with scheduling your nail salon appointment. This is absolutely not the experience we want you to have, and I assure you that Im here to help you find a suitable resolution.

Since the voucher is linked to a different Groupon account, well first need to verify some details to ensure we comply with data protection guidelines. *** sent you a separate secure email requesting some additional information. Once we receive your response, well be able to look into this further and work toward a resolution as quickly as possible.

Thank you for your understanding and patience. Please let me know if theres anything else I can assist with in the meantime.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 07/14/2025
I received the email from Groupon and wrote back within 24 hours. The email requested information, all of which was already provided in the BBB report. I'm awaiting a reply. No option to reconcile has been offered nor discussed. The report needs to remain open.

Complaint: 23585381

I am rejecting this response because:

Sincerely,

******** *********
Business Response
Date: 07/18/2025
Hi ********,

Thank you for reaching out regarding your recent experience. I sincerely apologize for the inconvenience you've encountered while trying to schedule your nail salon appointment with the Groupon you purchased.

Regarding Order #********** for Pinkie Salon, I wanted to let you know that we have thoroughly examined this issue. Our internal team has connected with the merchant, and they've confirmed that they are open and do honor Groupons.

I understand you couldn't use your Groupon for your preferred date, which is unfortunate. While the refund period for this deal has officially passed, we understand your situation and, as an exception, I'm happy to offer you a resolution by processing a full refund for your purchase in Groupon credits. These credits are simple to use, never expire, and provide you the flexibility to apply them toward any future purchase on **************************.

Additionally, we often run similar and popular deals on our platform, so you might have the chance to find an option that works better for you soon.

Please confirm if this resolution works for you, and I will promptly issue the credits to your account.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 07/20/2025

Complaint: 23585381

I am rejecting this response because:
Groupon has offered a refund in the form of Groupon credit. Not what I would like, as I feel that Groupon has a number of unethical business practices from this interaction, but seems like a fair compromise overall. I still have not received a refund. I will accept a response once a refund has been issued.

Sincerely,

******** *********
Initial Complaint
Date:07/11/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Was charged double for a purchase.
Business Response
Date: 07/13/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I understand how alarming and frustrating it can be to see a charge that appears to be duplicated, and I sincerely apologize for any confusion or stress this has caused.

Upon carefully reviewing our records, I found that you initially attempted to purchase the ********************* Change deal using the email address ******************** Unfortunately, this transaction wasn't successful due to payment issues, and no charges were deducted. The screenshot you provided indicates that the transaction was pending, but please be assured that it was only an authorization and was canceled thereafter. If you still see the pending charge after a few business days, I recommend reaching out to your bank.

It seems that you successfully completed the purchase with the email address ************************** I confirm that this transaction [Order # **********] was processed correctly, and you have since redeemed the voucher on July 11, 2025.

Rest assured, you were only charged for this successful transaction. Please let us know if there is anything else we can assist you with. Your satisfaction is our priority, and were here to help with any other questions or needs you might have.

Thank you for your understanding, and again, I apologize for any inconvenience this matter may have caused.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 07/14/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ********
Initial Complaint
Date:07/10/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased **************** on 5/15 for $20.80. The code that was sent to me did not work. I emailed the merchant on 6/13 and 6/20 but received no response. I chatted with a Groupon *** on 6/30 and was told a refund would be processed. A different Groupon *** contacted me on 7/1 saying I had used the code for the software and I retold the story of what had happened and was promised a refund again. On 7/2, a different Groupon ***resentative emailed a new code for the software from the merchant. I have not used the new code. I would like my full refund.
Business Response
Date: 07/22/2025
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: After a thorough review, weve confirmed that your Groupon voucher was successfully redeemed. The purpose of the voucher is to provide access to a valid **************** product key via the merchant, and that process has been completed. The merchant confirmed that a product key was issued against your voucher, which is why it now shows as redeemed on our end.

We understand that youve reported issues with the code, which is why we worked with the merchant to resend the product key multiple times. However, since the voucher has been fully fulfilled as intended, we will not be issuing a refund.

If you are still experiencing an issue with the actual product key (for example, activation errors or installation issues), please share clear screenshots of the exact error message youre receiving. Well be happy to take a closer look and assist you from there.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/24/2025

Complaint: 23584353

I am rejecting this response because:

The initial code provided did not work and after several attempts to contact the vendor, I received no reply. It was only after I contacted Groupon for a refund on two occasions and they indicated one would be provided did the vendor follow up. I was promised a refund for an unused software code and that is what I would like.

Sincerely,

C ********
Business Response
Date: 07/27/2025
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thanks for your reply.

We want to clarify a few key details regarding your request:

- Original Issue:
Your initial complaint was not about a non-working or invalid code. Instead, the issue you reported was a CAPTCHA error on the merchants website, which was preventing you from redeeming the voucher.

- Merchant Response:
You mentioned that the merchant had not responded to your emails. In response, we escalated the issue from our end. Following that, the merchant bypassed the customer redemption process and sent the software key directly. This allowed you to access the product without having to complete the CAPTCHA step.

- Refund Promise:
We had only informed you that your request would be escalated for internal review, which is part of our standard process for cases like this. No confirmation of a refund was provided.

Since a software key has been granted against your Groupon, we're unable to offer a refund in this case. I request you to kindly use the key to activate your **************** 2024 Professional Plus.

Thanks again for your understanding, and we look forward to resolving this for you.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:07/10/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am submitting this complaint due to serious privacy concerns regarding Groupons continued display of my **personal home address and phone number** on their website.Over the past several weeks, I have contacted Groupon multiple times through their customer support channels, requesting the immediate removal of this sensitive information. Despite these efforts, my data remains publicly accessible, which puts me at risk and violates my right to ********** a California resident, I am protected under the **California Consumer Privacy Act (CCPA)**, which grants individuals the right to request deletion of personal information from businesses. Groupon has failed to honor this obligation, nor have they provided any confirmation or timeline for resolution.I am requesting the BBBs assistance in having Groupon:1. Immediately remove my personal information from their site 2. Confirm that my data has been securely deleted from their systems 3. Provide transparency regarding how my information was displayed without consent This is a serious matter involving personal safety, data misuse, and lack of accountability. I appreciate your attention to this complaint and hope it prompts Groupon to act accordingly.**Desired Resolution:** Removal of all personal data and written confirmation of compliance with applicable privacy laws.
Business Response
Date: 07/14/2025
Hello Angel,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.

Regarding your complaint: We understand your concerns and take privacy and data protection very seriously.

At this time, we're unable to review or take further action on your request because we do not have enough information to locate your account or understand the context of the issue. Specifically:

- No email address was provided with your request, so we cannot identify you or whether you're a customer or a merchant on our platform.

- Groupon does not publicly display personal customer informationsuch as home addresses or phone numberson our website. The only cases where addresses or phone numbers may be shown are on deal pages for businesses, where that information is needed for customers to redeem their purchase.

If you're referring to a Groupon deal page where your information is listed as a business (merchant), please send us the direct link to that deal so we can investigate further.

If your concern is about personal account data and you'd like to delete your Groupon account, you can do so by following these steps:

- Sign in to the account you'd like to delete (make sure it's not a duplicate).

- Go to our Privacy Portal.

- Select "Delete all my data" and confirm when you're ready.

Please note: this process deletes your personal account data, but it does not relate to anything displayed on the public site, such as merchant listings.

We're here to helponce you can provide more context or confirm the email associated with your Groupon account, well be happy to look into this further.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:07/09/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/31/25, I bought two vouchers from Groupon for photo books through Printerpix for $65.02 each, using my Chase **** credit card. Soon after, my older sister, who was being treated for an aggressive type of cancer, started radiation therapy when chemo was not working. It incapacitated her. I am a retired ** and have been helping her. June 11 she had a heart attack. She was recovering slowly, but on June 25 she had a stroke. She had a second stroke on June 28th. They were able to remove the clot. She was discharged to an acute care facility on June 30. She was stable for 2 days, before declining again and was transferred to a hospice facility on July 6. Our 98 year old mother died February 10th this year. Those photo books were to make memory books for our family. I tried finding ways to contact Groupon before they expired June 28. Their web site had changed and there isnt any number to call or email to contact. I finally I contacted Printerpix directly. They were willing to work with me but Groupon would need to extend the voucher codes. They said to contact Groupon. I finally was able to do so using ******** messenger. Groupon said the sale was final and I could not get a refund. I told them I didnt want a refund and Printerpix was willing to work with me if Groupon would extend the voucher code. Groupon has declined. So Groupon would keep the funds I was charged for, but not able to use. Groupons site says The amount you paid never expires and can be used at anytime. Also, The Groupon Promise, April 28, 2025, Groupons may always be redeemed for at least the amount the customer paid for it - even after the promotional value has expired. Our Groupon refund policy is the reason customers are willing to try new things. I quoted this to Groupon after I told them Printerpix was willing to work with me. The Groupon worker on Messenger doesnt really have decision making authority, so I told him/her I need to escalate it. No response.
Business Response
Date: 07/13/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I am truly sorry to hear about everything your family has been going through. I understand how important these photo books were to you, especially given the circumstances, and I appreciate you taking the time to explain the details.

Upon a careful review of your case, as per our policy, the purchase you've made is classified as a non-refundable deal. This means that we are unable to process a refund for this transaction. Please note that typically, vouchers can be used for their paid value with the merchant even after expiration, only if this condition is stated in the deal terms. Regrettably, in this case, the deal is non-refundable.

We always aim for transparency and ensure all relevant terms, including limitations and conditions, are provided on the deal page before a purchase is made. However, considering your circumstances, as a one-time exception, we would like to offer you the full value of both Groupons, totaling $130.04, as Groupon credits to your account. These credits can be used immediately and applied to any eligible deal on our site. Please note that these credits will expire in 180 days. We frequently run popular deals, and I hope a similar offer will be available soon.

Please let us know if this resolution meets your needs. Once confirmed, I will ensure that the credits are promptly applied to your account.

Again, I truly appreciate your patience and understanding, and Im here to help in any way I can.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:07/09/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 3 groupon certificates for ZZSPA2 in march . Myself and my friends made several attemptsto book between April and June to no avail. I informed Groupon of the issue and requested a refund. 30 days later they responded stating I was beyond the refund window and there was nothing they could do. I emailed the business itself and was asked for my phone number . I responded with the requested information,then called several times to no avail. One of the vouchers was able to be redeemed finally after speaking to the owner of ZZSPA2 however the 2 remaining vouchers are in question. I do not want to lose my money. Today they expire.
Business Response
Date: 07/13/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I'm truly sorry to hear about the difficulties you faced when attempting to book your spa appointments, and I understand how frustrating this situation has been for you.

Upon reviewing our records, I can confirm that the issue was escalated to our internal team, and they provided you with the necessary link to process the refund for the two remaining vouchers. I'm pleased to inform you that both vouchers were successfully refunded to your Groupon Bucks account on July 11, 2025. You should have received an email confirmation shortly after the refund was issued. If you're not seeing it in your inbox, please check your spam folder to ensure our communications aren't being misdirected.

The refunds issued as Groupon Bucks are immediately available for use in your account, and they can be applied to eligible purchases on our site until they run out. You can view your balance in the top right corner of the page when signed in at ***************************************************************.

Your feedback is important to us, and I will make sure it's shared with our internal team so we can work on preventing similar issues in the future. Thank you for your patience and understanding as we work to improve our services.

If there's anything else you need, please don't hesitate to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:07/09/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought 4 vouchers for spa world for myself and my family. No where on there does it say that parts of spa world require ****** but when looking into what kid of bathing suits we ne** I found out about the ******. Also this was suppos** to be a relaxing family day now I find out that there are no co ** pools. So I just want my money back. I cant use these vouchers and we arent going to drive 2 hours each way to spend the day apart and uncomfortable. We will never use these vouchers
Business Response
Date: 07/13/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the unexpected experience regarding your recent purchase of Spa World vouchers.

We completely understand how disappointing and uncomfortable this situation must be for you and your family. While the deal was purchased in good faith, we recognize that certain important details such as the ****** requirement and lack of co-ed pools may not have been clear at the time of purchase. We truly regret any inconvenience this has caused.

As a courtesy and in an effort to make things right, were happy to make an exception and offer you a full refund in Groupon Credits.

You can always find more about our refund policies at: **************************************************************************

To proceed with the credit refund:

Please ensure you're logged into your Groupon account using the email address: *******************************

Then click the following secure link to request your refund:
*****************************************************************************************************************************

Groupon Credits are easy to use, do not expire, and can be applied to any eligible deal on our site. Please note, the refund will be issued for the amount paid, excluding any promotional discounts applied at checkout.

After clicking the link, kindly confirm that you were successfully redirected to the refund page. If you experience any difficulties or have further questions, please dont hesitate to contact us and reference your case ID: ********. Well be happy to assist you further.

Thank you for being a part of the Groupon community, and again, were sorry for the inconvenience this experience has caused.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 07/14/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* Delle Donne
Initial Complaint
Date:07/08/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a small business owner operating a salon under Glamified by ******, and I have been using Groupon to promote and offer hair extension services.Despite fulfilling multiple Groupon redemptions and submitting the required information, I have not been paid for at least two services, and one of my payments was recently voided without explanation.Specifically:********* ****** Redeemed June 6, 2025 ($175.50) No payment received ****** ******* Redeemed July 2, 2025 ($195) Payment voided Tape-In Extensions Expires May 30, 2025 No payment ever issued or recorded I have already reached out to Groupon several times through their merchant portal and email without resolution. I was only paid once out of three recent redemptions despite providing full service to all customers.This ongoing issue is causing financial hardship and a lack of trust in Groupons merchant payment process. I am asking Groupon to:1.Investigate and issue the missing payments immediately.2.Explain why the July 2 payment was voided after service was completed.3.Ensure future payments are made promptly and *********** hoping for a resolution through this BBB complaint, as direct contact has failed to resolve this matter.Desired Outcome:Immediate payment for the missing services Reinstatement or correction of the voided payment Clear communication and accountability moving forward Sincerely,****** **********
Business Response
Date: 07/13/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I sincerely apologize for the issues you've experienced with the payment process on our platform. I truly understand how concerning and frustrating this situation must be, especially given the impact on your business.

To address your situation, I've escalated your issue as a priority to our internal team for a comprehensive review. They will look into each of the transactions you mentioned and reach out to you directly with updates and next steps.

We appreciate your patience and understanding as we work diligently to ensure this matter is resolved promptly. Our goal is to restore your trust in our payment process and to provide clear communication and accountability going forward.

Thank you for bringing this to our attention, and we are committed to making this right.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:07/08/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My business has offered Groupon vouchers for the better part of a decade. In March, I changed our banking information. There was an issue that nobody told me about that has halted payments to the business for the duration of time since. It is currently July and no payments have been sent since March. Four months without these payments is a significant issue for us, as a small family business. In the meantime, we are accepting clients who purchased vouchers from Groupon, but we are not being remitted payments for them by Groupon. Every one of these clients has been free in this case because Groupon is not paying us. We have communicated many times about the banking information and each time its as if the exact opposite information we gave them is what was received.
Business Response
Date: 07/13/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I want to begin by expressing my sincere apologies for the challenges you have faced with the payment issues since March. It is certainly not the experience we wish for our partners to have.

Please rest assured that I have personally escalated your issue as a priority to our internal team. They are committed to conducting a comprehensive review. Our team is committed to resolving this matter quickly and will be in touch with you soon.

We appreciate your patience and understanding as we work diligently to address this situation. If there are any further updates or additional support you need from us, please feel free to reach out.

Thank you for your continued partnership.

Regards,

******* *********
Manager
Groupon Customer Support

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Groupon, Inc. is NOT a BBB Accredited Business.