Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,890 total complaints in the last 3 years.
1,302 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
One is supposedly able to utilize the paid value of a groupon, however, I am unable to locate many expired groupons in order to access their paid value. Additionally, the customer service really does not give one the opportunity to have a live chat to problem solve like they use to have. My account does not show any of the expired groupons I previously paid for It tells me my expired account is empty.
Business Response
Date: 10/23/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I sincerely apologize for the difficulties youve experienced in trying to locate your expired Groupons and access their paid value.

At this time, our Customer Support team is available exclusively through our *********** at ******************************************. From there, you can connect with our team via chat or email for any assistance you might need.

I have reviewed your account associated with ******************* and I was only able to locate one purchase: the Lean Six Sigma White Belt Certification at ****************** (Order #**********), which was redeemed on August 9, 2025. I was unable to find any other expired Groupons linked to this email address.

In order to assist you further, could you please provide the order numbers of the expired Groupons you are trying to access? Alternatively, if you may have used another email address to make any of these purchases, kindly confirm that so we can locate them and ensure you can redeem their value.

I truly appreciate your patience and understanding, and I look forward to resolving this matter for you as quickly as possible.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:10/21/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a variety pack of Dove body lotion off of Groupons site and it was advertised to receive a variety of doves body lotions and I expected silver variety that was advertised in the end once I received the package one of the bottles was damaged and leaked all over the package the lid was fully broken off and they only sent two kinds of lotions that smelled the same which is not what I expected I requested to return the items due to the damage and it wasn't what I expected when I reached out to Groupon they said that the third party company was responsible for handling refunds I never heard from the third party company I received no information on how to return the items so that I can get my refund. I sent Groupon photos of the damage items and they kept running me in circles via email to resolve the issue to this day nothing has been done I still haven't heard from you the vendor I am wanting to be refunded and I will never order off coupon again
Business Response
Date: 10/22/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Im truly sorry to hear about the condition in which your Dove body lotion variety pack arrived, as well as the disappointment caused by the lack of variety in the products received. Please accept our sincerest apologies for the inconvenience this has caused.

I want to assure you that your concern has been taken seriously. The matter has already been escalated to our Goods Merchant team under case number #********, and they are currently actively working to review and resolve this issue with the vendor.

At this stage, we kindly ask for your patience as the merchant reviews the case. These situations typically require some coordination with third-party vendors, but we are committed to ensuring you receive a proper resolution.

We understand your frustration and regret the delay in providing a satisfactory outcome. Please rest assured that we will follow up with you as soon as we receive an update from the merchant team.

Thank you again for your patience and understanding. Should you have any further questions in the meantime, we remain at your disposal.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 10/30/2025

Complaint: 24042956

I am rejecting this response because:
I received a message from Groupon saying that they forwarded my complaint and my request for refund and the third party vendor has not responded has not provided information for the refund. I feel that Groupon should not sell products so that third party vendor or advertised on their website for third party vendor that does not respond since damaged and wrong products to customers and who do not honor their return policy.
Sincerely,

****** *****
Business Response
Date: 11/05/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I hope this message finds you well.

Please accept our sincere apologies for the inconvenience caused regarding your recent order. We understand your frustration and appreciate your patience while we work to resolve this matter.

Upon reviewing your case #********, I can confirm that the Good Merchant has responded and initially assisted with your request. On 22nd October 2025, the merchant asked you to confirm whether you would like the order reshipped. You indicated that you do not require a replacement and instead requested a return and refund. However, the merchant subsequently asked again about reshipping, and the case was closed without processing your refund.

I have re-escalated your case to the merchant to ensure that an appropriate resolution, including your requested return and refund, is processed promptly.

We sincerely apologize for the delays and any inconvenience caused, and we will continue to monitor the situation to ensure your issue is resolved to your satisfaction.

Thank you for your understanding and patience.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 11/07/2025

Complaint: 24042956

I am rejecting this response because:
Groupon in the third party seller are just going in circles about this I was clear that I did not want the product we shipped and I was clear and I asked for a refund and instructions on how to return the product and they're just going in circles about this. I want to return the product and to have my money completely refunded please do not ask me if I wanted reshipped again because I don't
Sincerely,

****** *****
Initial Complaint
Date:10/20/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 27, 2025 I purchased 2 Groupons for food sensitivity tests. I went on to the company and signed up and then mailed in our samples. We never heard from them. I went on to sign in to see what happened, but was told my sign in does not work. I reached out to Groupon for assistance. At first, I was told because I signed up with the company, they would not help me, but eventually I was told I would be refunded. I never received the refund and reached out to them again. They tried to tell me again, that because I already signed up with the company, that they could not help me. Then I was told they needed more info. Then I was told they needed my credit card information. I dont know what kind of games they are playing, but we just want our refund. This is for order numbers: 1000-150006-074224 and 1000-50006-075906.
Business Response
Date: 10/22/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: We sincerely apologize for the ongoing inconvenience and frustration this situation has caused. Your experience does not reflect the level of service we strive to provide, and Id like to address each point you raised.

You mentioned that on June 27, 2025, you purchased two Groupons for food sensitivity tests, successfully registered with the partner company, and mailed in your samples yet received no response or results. We're very sorry to hear that, and we understand how disappointing it must have been to not receive the service you paid for.

You also stated that your attempts to log back into the merchant's platform were unsuccessful. This clearly added to the confusion and concern, and we understand how essential communication and access are when dealing with personal health services.

We understand that you initially contacted Groupon and were informed that we couldnt assist because you had already signed up with the merchant. While this is sometimes the case based on Groupons standard refund policy, we also recognize that unresolved merchant issues deserve further attention, especially when no service was received.

In light of all this, I have now escalated your request internally for review. We typically provide an update within 48 to 72 hours, though in rare cases it may take up to 7 days. Rest assured, we are treating your case with priority and will follow up with you as soon as we have more information.

We remain fully at your disposal in the meantime should you have any questions or wish to provide additional details. Again, we truly regret the trouble you've faced and thank you for your continued patience and understanding.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 10/22/2025

Complaint: 24040164

Thank you for your response and for reviewing my complaint. However, I must express that the manner in which this issue has been handled is far below the standard of professionalism I expect, especially considering the significant time and effort Ive already expended in attempting to resolve this matter.
To reiterate, I purchased two Groupons for health screening tests, which I successfully registered for and mailed the samples as instructed. Despite following all required steps, I received no results, no follow-up, and experienced multiple issues accessing the merchants platform. My attempts to resolve this directly with the merchant were futile, and every time I contacted Groupon, I was met with unhelpful responses and a lack of accountability. This led to me having to contact you 14 times with no tangible resolution.
While I acknowledge your apology, it doesnt change the fact that this experience was both time-consuming and highly frustrating. This is not the first time Ive encountered poor service with Groupon, and I am not alone in this. Many others I know have shared similar experiences with delayed services, lack of resolution, and difficulty getting help when things go wrong.
To add to the frustration, your response mentions that you are escalating the issue internally for review. I have been waiting for a resolution for months already, and it is unacceptable that I am still receiving generic responses rather than a direct resolution to the issue at hand. I was promised a service I did not receive, and despite my repeated attempts to resolve the situation, I have been met with nothing but delay, poor communication, and a complete lack of accountability on your part.
Its clear to me that Groupons customer support system is severely lacking, and I will no longer be using your services moving forward. I also intend to continue sharing this experience with others, warning them about the unreliable service and lack of customer care Ive encountered.
I expect a final resolution to this matter within the next 7 days, or I will be forced to take further action
Business Response
Date: 10/27/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the frustration and inconvenience this experience has caused you. We understand how disappointing it must be to have followed all instructions carefully yet not receive the service you were promised.

After further review and communication with the merchant Healthogenics, they have confirmed the following:

Thank you for contacting Healthogenics. At this time, we do not see that the sample has been received, nor has the customer registered the test. If the customer would like to reach out to us directly to discuss further, we would appreciate it. We also recommend that customers send their sample with tracked mail delivery, as this reduces the likelihood of a sample getting lost in transit.

Based on this information, it appears that the merchant has not yet received or registered your sample in their system. To help resolve this matter promptly, please reach out to the merchant directly at ************************* with your order details and any tracking information you may have.

If the merchant does not respond to your query within 48 hours, please let us know so we can review your case further and proceed with refund options as appropriate.

We truly regret the inconvenience youve faced throughout this process and appreciate your patience and understanding. Please rest assured that your feedback has been shared internally to help improve our service and communication going forward.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 11/05/2025

Complaint: 24040164

I am rejecting this response because:
I do not understand. My case should not be closed. Here is a copy of what I uploaded to that last response from the business. Even though they have continued to try to email me directly, I have copied and pasted my responses in the BBB website. This was in response to the email from October 27. It should be on the BBB site.
Dear ****** *.,
Thank you for your continued correspondence. However, I must express that the situation remains absolutely unacceptable. Despite registering and mailing in my samples as per the instructions, and despite my multiple attempts to resolve this directly with the merchant, I have yet to receive the service I paid for.
It is clear that I have followed all required procedures, yet I have received no results, no follow-up, and no resolution. The responses Ive received from both Groupon and the merchant have been vague and unhelpful. The ongoing delays, lack of communication, and lack of accountability have only compounded my frustration.
At this point, I have elected to seek services elsewhere, as this issue has dragged on far too long without any concrete resolution. Therefore, I am requesting an immediate refund for the two Groupons I purchased.
I expect to see the refund processed promptly, and I will not tolerate any further delays. If the refund is not issued immediately, I will escalate the matter further, as I have already given Groupon ample time to resolve this.
Thank you for your immediate attention to this matter.
Best regards,
*******
Sincerely,

******* *****
Initial Complaint
Date:10/20/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had credit available on my Groupon account due to a product I Purchased but I change my mind and they would not provide a refund because it was after they allowed. So I received a significant amount of credit which I believe was $500 and then I bought periodic purchases and then the credit was decreasing as Ive made those purchases, but then I went in this weekend to make some more purchases to use up their credit and there was zero credit. I attempted to call or email Groupon but they dont have either available to contact them. I ******* a contact number and they dont have a voicemail at the ******* location. I want to look at my order history so I can deduct what purchases I made and what amount and subtract that from the credit that was available in 2023 and there is absolutely no order history so I cant even try to calculate what credit exactly was left but I know that it was still significant. Groupon used to be a really good way to purchase good deals on their customer service over the last handful of years has gone downhill and their prices arent that great either but this is a new load for them. I would like to find out a way that I can recoup my credit.
Business Response
Date: 10/22/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Im sorry to hear about the confusion and frustration you've experienced.

To clarify, while we dont currently offer phone support, our customer support is available 24/7 through live chat and email via the Help section on our website. If you reached out using a phone number found through a general web search, that likely wasnt a valid Groupon support line and we definitely understand how frustrating that can be.

After checking the account associated with the email you contacted us from, we see that it was only created on October 18, 2025. As a result, there are currently no orders or credits associated with it.

The most likely explanation is that your past purchases and credits are linked to a different Groupon account (possibly under another email address). Wed be happy to help track it down.

To assist you further, could you please provide any of the following:

- Any other email addresses you may have used with Groupon

- The name or phone number that might be on your old account

- A previous order number or confirmation email (if available)

Once we have that information, well do our best to locate your original account and investigate the status of your credits.

Looking forward to your reply.
Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 10/30/2025

Complaint: 24038094

I am rejecting this response because:
My complaint with Groupon is not totally resolved yet. They did recover my account and the credit that was remaining on my account is now on the account but when I went to use it it won't let me use it so now I had to message group on again to ask them what is the issue with why I can't use the credit on my account.

Sincerely,

***** ******
Business Response
Date: 10/30/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I sincerely apologize for the inconvenience with your purchase.

Unfortunately, we encountered an issue while processing your recent transaction. Please rest assured, we are actively working to enhance our system to prevent such problems in the future and ensure smoother order processing.

We kindly request that you try placing the order again using a different payment method. To assist you, Ive provided a link to the deal page below:

********************************************************************************************************************

Additionally, weve removed any restrictions that may have been preventing you from completing your order.

If theres anything else I can do to assist, please dont hesitate to let me know.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 11/11/2025

Complaint: 24038094

I am rejecting this response because:
Just an update that Groupon did help to retrieve my account but then I had to prompt them to get my order history and my credit back so it took a couple emails back and forth. I still think there's something kind of off about the situation because on their website IT addresses me as ***** but my name is ***** and I had to talk to them about that and I really think somebody maybe half my account. So far so good as far as having access to my account and my credit and order history so I am 80 to 90% satisfied with the outcome.
Groupon still has another persons name attached to my account rather than my name. They are trying to tell me that I can change it but I havent been able. I suspect this ***** ******** tried to or did hack my account.

Sincerely,

***** ******
Business Response
Date: 11/13/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for following up.

Based on the details we reviewed when you reported that the email on your account had been changed, its best to assume that someone may have accessed your account and updated both the email and the name. The good news is that no unauthorized orders were placed, and your Groupon credits remain fully intact theres been no activity on your account since that change.

Your account access was restored, and you can safely continue using it. Regarding the name update, as discussed, the option to edit your name isnt currently available on the mobile app, but you can update it quickly through the website instead:

Please let me know once youve made the update, or if youd like me to confirm from my end that everything looks correct.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:10/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a lifetime license for **************** 2024 from group on where they sent a direction text to how to complete sale. It did not work, but by pure luck it was found by it and refunded mw *****. With the ***** plus extra i rebought the same thing, and this time it was NOT found. Telling me i have to go through a third party responsible for the sale. I got in touch with them who told me its groupons responsibilty. I called groupon who sent me back to them again. Then among back and forth cslls, i was told it was the "system" and i should wait until sale is complete. The sale completed and then the sale was listed as complete, not returnable. Because i was promised i would get refunded, i purchased a last one before halloween coupon expires. Got in touch with the third party again. And this time i was promised they would research and get bsck to me in 24 hours. They never did. So i am owed for two lifetime licenses of **************** 2024. Now they are not for sale anymore saying out of stock. They sold them to someone else, sold without having or just stealing money. So frustrated. I am a disabled person 57 yrs old on social security disability as my limited monthly income.
Business Response
Date: 10/22/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I'm really sorry for the runaround you've experiencedespecially when dealing with a digital purchase that should have been straightforward. I understand how frustrating and unfair this must feel, and I appreciate you taking the time to share everything so clearly.

Upon checking your account, I wasn't able to find any orders associated with it or any prior contacts with out team.

Are you referring to an order associated with a different email, If so, we will first need to locate that account to review your order details. Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:10/18/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon in the amount of $442.06 on April *****. Groupon redeemed it without my authorization on May 2, 2025. Thats when the transaction went through with the bank. In my opinion, thats why they redeemed it. My appointment with business wasnt until Jun *******. So, how is that possible? When I went to my initial consult on Jun 27, 2025 it was determined that I was ineligible because of a medication that Im taking. Its listed on Groupon if ineligible a refund will be given. Groupon is giving me the run around regarding my refund. Ive been trying to get a refund since June. All contract has been through email because to my knowledge, Groupon has no phone listing. We exchanged several emails with claims that they were processing my refund of $442.06. They even sent an emailed that looked like they refunded me. It was a lie. To this very day there has been no refund credited to my Bank card.
Business Response
Date: 10/20/2025
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: We understand how frustrating this experience must have been and appreciate the opportunity to clarify the situation regarding your refund.

After thoroughly reviewing your case, wed like to address a few key points:

Voucher Redemption:
Your voucher was marked as redeemed on May 2, 2025, shortly after your purchase on April 30, 2025. Please note that merchants may redeem a voucher at the time of scheduling an appointment, as part of their policy to secure bookings and prevent no-shows. While we understand you did not receive the service, the act of scheduling the appointment may have triggered the redemption on the merchants end.

Eligibility and Refund Policy:
We're sorry to hear that during your consultation on June 27, 2025, you were found ineligible for the service due to a medication conflict. Groupons policy does allow for a refund in such cases, and we appreciate you bringing this to our attention.

Timeline of Communication:
According to our records, the first contact we received from you regarding this matter was on August 26, 2025. If you attempted to reach us through a different email or channel before this date, we unfortunately have no record of that communication. If you have copies of earlier messages, feel free to share them with us for further review.

Refund Status:
Following our investigation and your submission of the dispute closure letter, we processed a full refund of $442.06 on September 27, 2025. The refund was issued to the same payment method used for the purchase. For your reference, here is the Acquirer Reference Number (ARN): 15270215270000199934090

Please contact your bank or card issuer with this ARN. They can use it to trace the transaction and confirm the refund on their end.

We sincerely apologize for any confusion or inconvenience caused and thank you again for your continued patience.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 10/23/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ************
Initial Complaint
Date:10/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We bought tickets for 11/22 and when they came it was for 11/23. I spoke to the merchant and they said the date can be changed, but Groupon has to change it and Groupon will not even though we dont make the mistake. I asked for a Groupon credit they void the original order they refused. I asked for a supervisor and none are available
Business Response
Date: 10/21/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience and frustration youve experienced regarding your recent booking.

I understand how important it is for your reservation details to be accurate, and I regret that the date on your tickets did not match your intended selection. Ive reviewed your case carefully, and Id like to provide some clarity on the matter.

Unfortunately, we are unable to make any changes to reservation details once the booking has been completed. When you confirm your booking on our website during checkout, that information is immediately forwarded to our partner and can no longer be modified through our system.

Additionally, as this deal is marked as non-refundable, we are not able to void the voucher or issue a refund or credit at this time. I completely understand this is not the outcome you were hoping for, and I apologize for any disappointment this may cause.

Regarding your request to speak with a supervisor, I also want to apologize for the delay in response. Due to a high volume of inquiries, we were unable to connect you with a supervisor in real-time. However, I can confirm that your issue has been escalated internally, and a supervisor will be following up with you shortly through the existing support ticket #********.

We truly regret any inconvenience this situation has caused and appreciate your patience and understanding as we work to address your concerns.

If you have any further questions in the meantime, please dont hesitate to reply to this message.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:10/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I frequently use Groupon which has a refund policy and a guarantee against loss. I purchased a concert ticket, but requested a refund within a couple of minutes after the purchase because the fine print on the purchase said that it is not transferable nor refundable after I paid. That information was not available to me until after I paid for it. There was no mention of it prior to taking the money. I am a ****************************************************************************** a reggae concert. It was supposed to be a gift for my son who is my caregiver. I contacted Groupon again this evening after being annoyed with the after purchase cancellation policy. If I had known about this policy prior to the purchase I would not have purchased it. They claim to refund purchases on all of their items without disclosing that there are exceptions. I used Groupon many times without ever having a problem until recently.
Business Response
Date: 10/19/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I sincerely apologize for any frustration or inconvenience this situation has caused, especially given your circumstances and your thoughtful intent to gift the tickets to your son. I completely understand how disappointing this must be.

After carefully reviewing your account and the details of this transaction, I must inform you that, unfortunately, we are unable to issue a refund for the concert voucher you purchased. The deal you selected clearly indicates in its terms and conditions that the tickets are non-refundable and non-transferable. This policy is standard for event tickets and is intended to ensure fairness and consistency for all customers, as well as to support the businesses we partner with.

We strive to provide full transparency about all important deal details on the purchase page so that our customers can make informed decisions before completing a purchase. For your reference, additional details about our refund policies can be found here: Groupon Promise
.
Because this purchase was for a specific date event and the tickets were successfully issued to your Groupon account, the voucher cannot be refunded or used after the event date. I understand that this is not the outcome you were hoping for, and I truly empathize with your situation, particularly given your health circumstances and the gift you intended for your son.

While we cannot process a refund in this case, I want to thank you for being a valued customer and for sharing your feedback. Your comments are valuable, and we will continue to review our communications and policies to help ensure they are as clear and transparent as possible for all customers.

Thank you for taking the time to reach out and for your understanding. If you have any additional questions or concerns, or if there is anything else we can assist you with, please dont hesitate to contact us. We genuinely appreciate your continued support and hope to serve you better in the future.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:10/16/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband purchased a Groupon as a Christmas gift, his cell phone died and he was never able to get back into *** I have a copy of the purchase where it says he paid. I've written to them, many online chat, several times, I've wrote to the main company, nothing went back to the chat they keep giving me a number they want money and all it is a recording and all I want now is a refund at this point but there's no way to talk to a human it's like a big run around, so I ll give up and now it's almost a year, and I still can't get any help from these people.
Business Response
Date: 10/19/2025
i ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out to us. Im truly sorry for the inconvenience and the amount of effort youve had to put in just to get assistance with your issue. I completely understand how frustrating it must be to go through multiple chats, messages, and calls without receiving the resolution you deserveespecially when this was a thoughtful gift from your husband.

Upon reviewing your previous contacts with us, we can confirm that the voucher was emailed to your registered email address ***************** under the reference number 78064835.

Regarding your refund request, please note that even though the promotional value of your voucher has expired, it can still be redeemed with the merchant for at least the amount you originally paid.

In this case, your voucher is worth $85, and the merchant is responsible for honoring that amount.

To redeem it for the paid value, please follow these steps:

Pull up your voucher using our mobile app (or print it out).

Appointment required please call ************ and mention your Groupon.

Present your voucher upon arrival.

Kindly note that expired vouchers can only be used toward the same products or services originally offered in the deal. You can review the full details of your purchase by going to My Groupons and selecting View Voucher next to the deal.

As for your husbands account accessibility, please have him reach out directly to our Customer Support team at ******************************************
for assistance in regaining access to his account.

We truly appreciate your patience and understanding, and were here to make sure youre able to use the value of your purchase successfully.
Regards,

Sandhya K
Manager
Groupon Customer Support
Initial Complaint
Date:10/16/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have unsubscribed from their emails multiple times yet continue to receive emails daily. They have no customer support chat, email or phone that I am able to find.
Business Response
Date: 10/19/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I completely understand how frustrating it can be to continue receiving promotional emails after youve already unsubscribed, and I sincerely apologize for the inconvenience this has caused.

Ive gone ahead and unsubscribed your email address from all Groupon promotional communications. Please note that this may take up to 72 hours to become effective.

While we dont currently offer phone support, our customer care team is available 24/7 through chat and email to assist you with any future concerns. You can reach us anytime through our FAQ page here: ******************************************.

Please keep in mind that in the future, you may receive transactional emails regarding purchases made through your account and important business announcements that could affect your rights as a customer. You may also receive an email if we update our privacy statement or our terms of service.

Thank you for your patience and understanding. We truly appreciate your feedback and the opportunity to make things right.

Regards,

******* *********
Manager
Groupon Customer Support

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