Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,848 total complaints in the last 3 years.
1,321 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/28/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My ********** purchased 3 ************** ********** tickets accidentally thinking they were for ********************* in ******* ** near our home in ******** **. Upon realizing the mistake of the 2 Tickets I purchased. I then needed to purchase the correct Tickets. At that time there was a Groupon gift card logo with my Tickets. I thought it was an advertisement. I checked out my cart only to find I was charged an add'l $25 for the unwanted Groupon Gift Card. The chat agent said to redeem it for Groupon Bucks as it was non refundable nor would they cancel. I contacted ************** to see if they would refund my $ for the $44.97 on my Tickets to their Park as they were a completely innocent mistake. They said they would try. However, no promises... I just found out today my nephew made the exact same mistaken purchase for his daughter's ticket when I had sent him the link to buy her ticket! That ticket was $20.99. None of these accidental purchases can or will be used and Groupon will not give any funds although the products are not used. The total amount we were ripped off for is $90.97.
Business Response
Date: 09/02/2025
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your recent comment along with all internal Groupon correspondence. I also sent a response to you via email from ************************** just a moment ago.

I completely understand that you made the purchase by mistake, and I sincerely apologize for any frustration this may have caused. After reviewing the details of your case, I wanted to clarify why a refund isn't possible in this instance for the All-Day Admission Ticket for One Adult (Over 48") at ************** and Splash World.

As per our refund policy, this specific deal is non-refundable. Once the purchase is made, the funds are sent to the merchant, and we are unable to reverse the transaction due to the terms set by our partner. We always do our best to ensure customers are aware of the deal conditions before making a purchase, but I understand how this situation can be disappointing.

Regarding the Groupon Gift Card, it is also non-refundable, and I see that youve already added it as Groupon Bucks to your account. You can use these funds for any future Groupon purchase.

As for your nephew, the same refund policy applies to everyone for this particular deal.

If you have any further questions or need additional assistance, please dont hesitate to contact us. Were here to help.

Best regards,
******* ***** B
Manager
Groupon customer support.
Customer Answer
Date: 09/08/2025

Complaint: 23810353

I am rejecting this response because: They did nothing about the issue. They claim their policies are the reason for unjustified nonrefund!
If I had actually used the vouchers or gift bucks that would be different and would be no reason for this dispute.

Sincerely,

******* M ***
Initial Complaint
Date:08/27/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a **************** license on 8/14/2025. The license key was not complete. The seller has provided multiple license keys that are not working. I have reached out to Groupon several times requesting a refund. Groupon stalled multiple times and now they are claiming that their return policy for this sort of item is three days. There is nothing in their refund policy to substantiate this claim. I have attached a copy of their refund policy from their website.
Business Response
Date: 09/02/2025
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. Im truly sorry for the difficulties youve experienced with your **************** license purchase. I understand how frustrating it must be to deal with an invalid license key and unsuccessful attempts to resolve this with the seller. This is certainly not the experience we want for our customers.

We apologize for any confusion regarding our return policy. Typically, once the 3-day cancellation deadline has passed, we are unable to issue a refund, in line with the refund policy outlined on our website. For your reference, you can review this policy in detail at **************************************************************************.

That said, I completely recognize that your situation is differentyou did not receive a valid working license key despite multiple attempts from the seller. In light of this, and as a gesture of goodwill, I have made an exception and issued a full refund of $20.99 back to your original form of payment. You will receive a separate automated email to confirm this refund. Please bear in mind that while we process refunds immediately, it may take your financial institution 7-10 days to post the credit to your account.

Once again, I sincerely apologize for the trouble youve had to go through. We appreciate your patience and the opportunity to make this right. If you have any further questions or need additional assistance, please feel free to reach out to us.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 09/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** **********
Initial Complaint
Date:08/27/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8/17/2025, I purchased a license for **************** 2024 from ********************** through a software company called getsoftware.com.I received confirmation of payment I was sent a registration and purchase information email. However, in order to install this software, I was going to be forced to uninstall a number of other ********* programs on my brand new computer in order first before I could install this new Office 2024 software. I did not want to have to alter and delete programs on my spanking new laptop in order to install the software, so I immediately requested a refund. To date I have submitted six requests to *************************************** and they have not answered one of them. The purchase price was under $25, but I want a refund. The order number is 1000-150345-248614.
Business Response
Date: 09/02/2025
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your recent comments and our internal Groupon correspondence regarding your order.

I have sent email from ************************** directly to your email address. Id like to address your concern here as well for clarity.

You indicated that you did not wish to uninstall existing ********* programs on your new laptop in order to install the Office 2024 software, and therefore requested a refund. I understand your frustration, and I apologize for any inconvenience this may have caused.

However, as clearly stated on our website at the time of purchase:

"Important: Before installing, please ensure all previous versions of ********* Office (including trial versions or ********* 365) are fully uninstalled from your device. Failure to remove older software may prevent proper installation or activation of your new Office license."

Since the activation key has already been issued and the software license delivered, we regret to inform you that the order is no longer eligible for a refund.

Additionally, you mentioned reaching out to *****************************************************
for support. Please note that this is not the correct contact for the merchant. The correct support contact is:

************************************

For any further technical or installation support, or to escalate your case, we recommend reaching out directly to them via the correct email.

If you have any further questions, feel free to reply to this message.

Thank you for your understanding.

Best regards,
******* ***** B
Manager,
Groupon Customer Support
Initial Complaint
Date:08/27/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As stated in my complaint. I purchased a Groupon that I was unable to use before the expiration date. So I started a chat with their support team who indicated they had a strict 3 day return policy, As a result, I requested a credit so I could purchase something else. I was told that Groupon does not offer credit and does not do refunds after 3 days of purchase. I have never had a situation where neither a refund OR a credit was offered. As also stated in my complaint, the only options I was given were to gift the Groupon or use the purchase price toward the FULL price of the service on the Groupon. Neither of these options are acceptable to me. If I wanted to gift it, I would have done so from the beginning and if I wanted to pay full price I wouldn't have purchased a Groupon. As a result, I request a full refund of the $84.00 I paid for the Groupon.
Business Response
Date: 09/02/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I truly apologize for the frustrating experience you've had regarding your Groupon purchase. I understand how disappointing it can be when you've planned to use a deal, only to find that your options for resolution are not what you expected. Your feedback is important to us, and I assure you that we are here to help find a suitable resolution.

Having reviewed our records, I'm unable to locate any purchases associated with the email address you provided, ************************** To assist you further and ensure we address your concerns accurately, could you please provide the order number or voucher code associated with your Groupon purchase? Additionally, it would be helpful if you could confirm the email address linked to your Groupon account.

Once we have this information, we'll be able to thoroughly examine your case and find the best possible solution for you.

Thank you for your patience, and I look forward to resolving this matter for you soon.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 09/03/2025

Complaint: 23806152

I am rejecting this response because they requested additional information, which I am providing bellow. As such, there has not been a resolve.
The information they requested is the email address listed on the voucher which is ... ************************ The redemption code on the Groupon is 7992451823A72
Thank you so much for your time. I look forward to hearing from you again.
Sincerely,

** ******
Business Response
Date: 09/05/2025
Hi ******,

Thank you for reaching out and providing the requested information.

After reviewing the details you provided, it seems that the voucher is linked to a different Groupon account than the one associated with your ********** ensure we're handling your request securely and in accordance with Data Protection regulations, I would need to confirm a few additional details:

- Your full name
- Name of a deal youve purchased in the last 12 months
- The last four digits of the card you used
- Your billing address
- The exact amount you paid
- If you didn't use a credit card for the purchase, please specify the payment method used

Once I receive this information, I'll carefully review and address your concerns to provide you with an appropriate resolution as quickly as possible.

Thank you for your patience and understanding. I look forward to assisting you further.

Best regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 09/11/2025

Complaint: 23806152

I am rejecting this response because I feel they are giving me the runaround. I have already provided what they requested the first time as well as a screen shot of the Groupon. Both of which should have been enough information to access the Groupon I referenced. Unfortunately, I was unable to use it. I would like to know if Groupon intends to refund my money or not. I have never heard of a company not offering a refund or a credit. As it has been difficult to deal with them both on the phone and through the BBB, I would prefer a refund as I'm not sure I care to purchase anything else from them.

Sincerely,

** ******
Initial Complaint
Date:08/27/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
No response from customer service, regarding return to my original form of payment. The company I used the Groupon website to visit did not have any availability. The website offers returns within 3 days to original payment method then when the return is started it gives no option other then rerurn to Groupon account. False advertising and shady.
Initial Complaint
Date:08/27/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased TGIF Groupon on July 27, 2025 with my credit card.Its a $50 voucher for food and drinks in **************** Tried twice on different occasions in *************** to redeem use my Groupon to pay for my meal. Both times I was NOT able to use the Groupon voucher. It would NOT work. Upon requesting help via email from Groupon, I was told they dont even see where I purchased a TGIF Groupon. Then I was later told, its NON REFUNDABLE ************* I emailed **** customer service and expressed the problem I was having with this voucher. Later I received a response from **** customer service stating they DO NOT even have any affiliation with Groupon or online vouchers. Im getting the run around and I just want my money back. Ive been a customer of ********************** for years and never had this problem!
Business Response
Date: 08/31/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Im truly sorry to hear about the trouble you've experienced with redeeming your TGIF voucher. We sincerely apologize for any frustration or inconvenience this situation may have caused.

Please know that Ive escalated your request internally to our dedicated team for further review and resolution. We typically provide an update within 48 to 72 hours, but in some rare cases, it may take up to 7 business days. Rest assured, we will get back to you as soon as possible with an update.

We understand how disappointing this must be and appreciate your continued patience and understanding. In the meantime, if you have any further questions or additional details to provide, please feel free to reply to this email.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 09/04/2025

Complaint: 23804572

I am rejecting this response because: prior to contacting BBB, I emailed Groupon for and requested a refund but was denied. I also emailed **** customer service and was told **** has no affiliation with Groupon therefore they cannot refund anything.
So how am I going to be refunded from my Groupon purchase?

Sincerely,

******* ********
Business Response
Date: 09/09/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Please accept our sincere apologies for any inconvenience or confusion youve experienced regarding your Groupon voucher.

We want to let you know that your request has already been escalated to our Resolution Team, who reached out directly to the merchant on your behalf. The merchant has since responded, stating:

"Thank you so much for contacting us~ We are always happy to help! We can see that your email that you input had a slight typo, but it's been corrected and your Voucher has been re-sent to the email address provided.

*****************************

Please check your junk and spam folder as well! It is coming from Launching Deals~"

In light of this, the merchant has confirmed their willingness to honor the voucher, and as such, we are currently unable to issue a refund for this purchase.

We understand this may not be the outcome you were hoping for, but we are committed to ensuring you are able to redeem the service as intended. If you face any difficulty in redeeming the voucher or require assistance during the process, please don't hesitate to let us know, we're here to help every step of the way.

Thank you again for your patience and understanding.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:08/27/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A moving voucher was purchased for me as a gift on Groupon through the company **********. Redemtion number ********.The Groupon was advertised as $99 purchase for a $350 service (a 72% value). However when I attempted to book the service I was told that I would need to submit an additional $200 via ACH only for the service. When I emailed the company to ask what the additional charges were for they told me that there was a travel fee of $150 and $50 service fee listed in the fine print. However the fine print does not say that. See attachment. When I asked what the Groupon covered they responded with "Normally, without any discounts or vouchers, our standard 2-hour deal with movers and a truck is $350. With your $99 Groupon voucher, youre securing our exclusive Groupon rate of $299 for the same service.This means instead of paying the full $350, youre only responsible for the remaining balance, since the $99 voucher has already been applied toward the ******** essentially, the Groupon provides you with a $50 discount off our regular pricing, giving you the service for $299 instead of $350." I asked again as this is not what is described on Groupon. Groupon does say the service is worth $350, but that by purchasing the Groupon I am receiving a 72% value. At that point they cancelled my order and stopped corresponding with me. I have several messages of correspondence from *******************
Business Response
Date: 08/31/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: We sincerely apologize for the inconvenience and frustration you have experienced with your Rio Moving voucher purchased via Groupon.

To assist you further and validate the details of your gift voucher, could you please provide us with the Support ID associated with your voucher? The Support ID typically appears in the format: VS-XXXX-XXXX-XXXX-XXXX.

Once we receive this information, we will be able to review your case thoroughly and work towards a satisfactory resolution.

We appreciate your patience and understanding, and we look forward to assisting you promptly.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:08/26/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a groupon for an oil change and somehow another groupon got in the cart and I don't want it, I do not take Tarazepide I am allergic to it. I need a refund.
Business Response
Date: 09/02/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I genuinely understand how frustrating it must be to find an unwanted item in your cart, especially when it involves a product you're allergic to. Please accept my sincere apologies for any inconvenience this has caused.

I've reviewed the purchase you made on August 16, 2025, and I see that it falls outside the standard refund period. However, I completely understand that situations like this can be tough. We want to ensure your satisfaction, so we're making an exception for you in this case.

We are happy to offer you a full refund in Groupon credits. To proceed, please make sure you are logged into your Groupon account using the email address: ************************* and then access the refund link: *****************************************************************************************************************************

Please note that the above refund link will remain valid for the next 3 days and will provide you with the appropriate refund options to process your refund.

Groupon Credits are simple to use and never expire on our website, allowing you to find another great deal at any time! Please note that refunds will only be issued for the amount paid, excluding any applied discounts.

After clicking the link above, kindly confirm if you were redirected correctly to the refund page. If you encounter any issues with the refund process, please reach out to us with the case ID ********, and we'll assist you promptly.

I also noticed that youve reached out to the Better Business Bureau directly before contacting our customer support team. Please keep in mind that our support team is available 24/7 and is well-equipped to resolve all issues. If you ever find yourself needing assistance in the future, please dont hesitate to reach out to us through the following link: ******************************************.

We value your business and truly regret that your recent experience has not met expectations. I hope this resolution helps restore your confidence, and I am confident you will find another deal through Groupon that better suits your needs. Thank you again for your patience and understanding.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:08/26/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8/10/2025 several purchases to ************* tickets, six flags discovery kingdom tickets were made using my debit card through my Groupon account online. I believe it was an internal job as my credit debit card was not stolen and in my possession. Someone has access to my Groupon account, email and billing saved information. They charged almost $900 which was withdrawn from my checking account. I contacted ********************** weeks ago and havent heard back from them. I left messages for fraud department but no response. Makes me suspicious that they know it was internal and are avoiding me. At this point. May have to file a police report because Im not sure what steps to take next.
Business Response
Date: 08/31/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Im truly sorry to hear about the recent unauthorized activity on your Groupon account. I understand how concerning and frustrating this experience must be, and I want to extend my sincere apologies for the trouble this has caused.

Please be assured that the security of our customers is our top priority. We utilize industry-standard security tools and protocols to keep all personal and payment information safe. That said, I want to confirm that we have already removed the credit card on file in your Groupon account as a precautionary measure.

In addition, we strongly recommend updating your account password immediately. For enhanced security, please choose a strong password that includes a combination of uppercase and lowercase letters, numbers, and symbols. You can reset your password and log in using the link : ******************************************************************

If you access Groupon from a shared or public device, please be sure to log out after your session to prevent unauthorized access.

We also encourage you to contact your financial institution as soon as possible to discuss these charges and work on the dispute. They will be best positioned to support you in recovering any unauthorized funds.

Once again, I truly apologize for this experience and appreciate your patience and understanding. If theres anything further I can do to assist you, please dont hesitate to let me know.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 09/02/2025

Complaint: 23802469

I am rejecting this response because:I have not received an email from you regarding the matter. You indicated you sent an email. Id like to know what steps are being taken? Why havent I heard back from the fraud department? Id like my credits that were used returned back into my Groupon account. My credit card company shouldnt be responsible to provide me compensation that Groupon has caused. Groupon had used my debit card not credit. I was out of funds in my account for quite sometime. Please follow up on these issues. Thank you

Sincerely,

******** ****
Business Response
Date: 09/07/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the continued inconvenience and frustration this issue has caused you.

I would like to inform you that we previously sent a response regarding your request on August 31, 2025, outlining the recommended steps for addressing the unauthorized charges. As noted, since the charges appear to be fraudulent, we strongly encourage you to contact your financial institution directly for the charges made via credit card. They are best positioned to review the transaction and assist you with disputing and recovering any unauthorized funds from your account.

Please be assured that we understand the seriousness of your concern, and we truly regret that your funds were impacted in this way. While Groupon cannot reverse fraudulent transactions directly in such cases, your financial institution has specialized teams and protections in place to help resolve these matters efficiently.

Regarding the fraudulent charges made via Groupon bucks. I want to inform you that I have successfully refunded the full charge of $59.25 back to your Groupon Bucks account. These Bucks are now readily available for you to use and will never expire. You can check your balance by visiting the "My Groupons" page. When you're ready to purchase, simply select "Apply available Groupon Bucks" at checkout, and the respective amount will be deducted from your total.

Additionally, I have sent you a separate email containing instructions on how to reset your password.

Once again, I offer my sincerest apologies for this experience and truly appreciate your patience and understanding. Should you require further assistance from our side or have any additional questions, please dont hesitate to reply to this message.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:08/26/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a voucher a lip laser spa treatment on 8/25/25. When entering my email address my iCloud auto corrected my email address Groupon suggested the correct spelling, which I clicked on. They still sent the voucher to the wrong email. There is no actual phone number, I cant not get in touch with live chat support or anyone else to help assist me with this problem
Business Response
Date: 08/31/2025
Hi Tesa,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Im truly sorry to hear about the trouble you've experienced with accessing your voucher. I understand how frustrating this must be, especially when you're eager to use a service youve purchased.

In order to assist you further and locate the order in question, we kindly ask you to provide the following details:

The order confirmation number
The voucher Redemption Code
Any alternate email addresses that may have been used to make the purchase
The amount of the charge(s)
The date of charge(s)

If the charges are on a credit/debit account, please provide the following information:

The name on the card that was charged
The type of card ****** MC, AmEx, etc.)
The last 4 digits of the card
The expiration date on the card
The billing address associated with the card

If the charges are on a ****** account, please provide:

The ****** invoice ID reflecting the chargeExample: xxxxxxxx-xxxx-xxxx-xxxxxxxxxxxx (this ID will be alphanumeric)
The email address registered to the ****** account

Once we receive this information, well be happy to investigate and resolve this for you as quickly as possible.

We apologize for the inconvenience caused and appreciate your patience. We look forward to your response so we can get this sorted out.

Regards,

****** *.
Manager
Groupon Customer Support

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Groupon, Inc. is NOT a BBB Accredited Business.