Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,850 total complaints in the last 3 years.
1,321 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/26/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A Groupon was purchased in May 2025 & was given as a gift to me from my husband. I have tried contacting the merchant by phone and text via the phone # provided on the "how to use this deal" on the Groupon. The merchant has not responded to my phone calls/voicemails/texts. I believe this to be a scam and would like a refund issued to myself or my husband (purchaser of the Groupon). Groupon has no customer service live support offered - no chat, no email, no phone #. I follow the instructions provided for the customer support and every single time just get redirected to the customer service FAQ page with no resolution. The Groupon "expires" 11/2/2025. I want full resolution before it expires. Thank-you
Business Response
Date: 08/31/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Im truly sorry to hear about the difficulties you experienced in trying to redeem your gift voucher. We understand how frustrating this must have been and appreciate your patience.

I would like to confirm that your gift voucher "VS-W2GN-WH7L-G97F-BBR2" has now been refunded. The amount has been issued as Groupon Bucks, which have been added to your account *************************** These can be used toward any eligible deal on our site.

Please note that the sender of the gift will not be notified of this refund, so you can rest assured that the gift status remains private.

Your Groupon Bucks are available for use immediately and do not expire. You can view your balance anytime by visiting your My Groupons page.

When you're ready to make a new purchase, simply ensure the box next to "Apply available Groupon Bucks" is checked under Payment Method at checkout, the available balance will be applied to your total.

We truly value you as a customer, and I hope your next experience with us is a smooth and enjoyable one. If there's anything more I can assist you with, please dont hesitate to reach out.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:08/26/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I buy coupon from groupoun with account ***************************** I buy $740 coupon and I went to the spa I supposed to use the coupon the spa deny because they dnt have any offer like that they also send me email that the groupon should refund my money because they no longer offer that coupon I will attach the purchase receipt and the email from spa I request so many times to groupon to refund me they denied
Business Response
Date: 08/31/2025
Hi Anil,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Im truly sorry for the experience you've had and understand how frustrating this situation must be.

Upon reviewing your request regarding Order #********** One PRP Hair Restoration Treatment at Celsius Med Spa, I can confirm that your case was already escalated to our concerned team for further review. As part of our process, we also contacted the merchant for clarification.

The merchant has declined the refund, citing that multiple accounts were created to redeem several Groupons within a short period, which is a violation of the deals terms and conditions.

Additionally, weve noted that a chargeback or dispute has already been initiated with your financial institution regarding this order. Since the matter is now under review with your bank, the next step is to continue working directly with them to determine the outcome of that process.

While our Customer Support team remains available to assist with any other issues related to your Groupon account, once a chargeback is filed, we are unable to intervene further until the bank concludes its review.

We sincerely apologize for any inconvenience this has caused. Please dont hesitate to reach out if theres anything else we can assist you with in the meantime.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 09/03/2025

Complaint: 23800797

I am rejecting this response because:Thanks for helping in this matter I will attached the email from celsius med spa here as a proof that they also wants to refund me from Groupon and also my bank already close my case because they explained me that they are not gonna refund me because its the Groupon where you purchased this coupon so they are the one who refund me and Groupon is denying all the time. The couple I dnt use for $740 dollars they need to refund me i will attached the purchased receipt here too and from this coupon deal I never get refund.

Sincerely,

**** *****
Business Response
Date: 09/09/2025
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience and frustration youve experienced regarding your recent Groupon purchase with Celsius Med Spa.

Upon reviewing, I could confirm that I have already processed a refund for this order to your Groupon credits. The credit is available to spend immediately and will never expire against almost anything on our site. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.

When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.

Please enjoy and let me know if I can help you with anything else.

Regards,

Sruthi G
Manager
Groupon Customer Support
Initial Complaint
Date:08/26/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 26th I paid about $15 for a Windows 11 pro product key for my daughter. When we tried to install it, it said the key was no good. Brought it to Best Buy thinking we were doing something wrong and they said that sometimes Groupon sells old keys, and that this key was no good. I've tried numerous times over several days to chat with one of their agents through the app and can't even get through to an agent. I just want my money back.
Business Response
Date: 09/01/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I genuinely appreciate you taking the time to communicate the issue you've encountered with the recent purchase of the Windows 11 Pro product key for your daughter. I understand how frustrating it must be to encounter difficulties during installation.

Firstly, I am deeply sorry for the trouble and inconvenience this has caused you and your daughter.

Regarding the problem with the Windows 11 Pro product key, I kindly request that you contact the merchant directly at ***************************************. They will be able to verify the issue with the key and provide you with the appropriate support.

Additionally, you can always connect with our customer support team through the ********************** FAQ page here: ******************************************. From there, youll have the option to reach us via chat or email for any questions or concerns.

Once again, I'm sorry for the trouble this has caused. We value your business and are here to ensure that you have a positive experience. Please let me know if there is anything more I can do to assist you further.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 09/02/2025

Complaint: 23799509

I am rejecting this response because: first of all, I had to purchase Windows 11 pro through the ********* store and pay full price since it wouldn't work through groupon. Groupon's response was for me to contact a third party vendor to try and resolve this issue, there was no refund offered. Since I've already had to repurchase it from another company, I just want my money back. I'm an unable to use the item I purchased so I just want a refund.

Sincerely,

******* *******
Business Response
Date: 09/04/2025
Hi *******,

Thank you for reaching out and sharing your experience with us. I genuinely understand your frustration, and Im truly sorry for the inconvenience this has caused you.

We had carefully reviewed and addressed the issue you faced with your purchase through Groupon. Our internal team has escalated this matter and reached out to the merchant on your behalf. The merchant has recommended contacting them directly at ***************************************, as they are best equipped to provide the support you need.

That said, I do want to clarify why we are unable to process your refund request directly. The voucher associated with your purchase has already been redeemed, and the product key was issued to you. Once a voucher has been redeemed, we are unfortunately unable to cancel or refund it on our side, as the product is considered delivered by the merchant.

I completely understand that this is disappointing, especially since you had to repurchase the software through another channel. While Groupon is unable to process the refund in this case, the merchant remains your best point of contact to explore a resolution. I would encourage you to reach out to them with the details of your purchase, as they may be able to assist further with your product concerns.

I sincerely apologize for any distress this situation has caused. Please dont hesitate to reach out if theres anything more we can do to assist you.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:08/25/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Prior to purchasing tickets from Groupon for ********************* I read the fine print more than once but didnt a direct mention of the waterpark. I emailed Groupon & (while heading to a different waterpark because I hadnt heard from them) I received a response that the cost of tickets include the waterpark. We immediately purchased 15 tickets & turned around & headed to *********. Upon arrival we were told that the waterpark wasnt included. Emailed Groupon & was told the *** inadvertently gave me the wrong info & basically I should accept that & move on because its a non-refundable ticket. I wouldve been ok with that if I was told otherwise but I believe they should refund the tickets because they gave the wrong info. They keep sending me stuff that now mentions that the waterpark was excluded but when I had looked there was no mention of it which is why I reached out. Very dishonest practice.
Business Response
Date: 09/02/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment along with all internal Groupon correspondence. I also sent you a direct response via email from **************************.

Regarding your complaint, I completely understand your concern and sincerely apologize for the misunderstanding and confusion caused by the incorrect information provided by our agent.

I understand you were charged $179.85 for admission to ****************. As noted in the deals print, admission does not include access to ****************. However, I recognize that you reached out in advance and were incorrectly informed by our team that the water park was included.

In light of this, Ive issued $179.85 in Groupon Bucks to your account as a goodwill gesture. These will be valid for 180 days from the date of issuance and can be used on nearly all deals available on our website. You can find the credit in your account under the "My ********************** Bucks" section, and it is available for use immediately.

Once again, I truly apologize for this situation and any inconvenience it may have caused.

If you have any additional questions or concerns, please feel free to reply directly to my email.

Thank you for your understanding.

Warm regards,
******* ***** B
Manager
Groupon Customer Support
Initial Complaint
Date:08/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased tickets from Groupon to use at ***************, I didnt know they changed their name to ****************. At the time I was going for a birthday party and I purchased the tickets in advance on Groupon. At that time there was a miscommunication with the cashier at the check in and she refused to accept my tickets. Now Groupon is refusing to refund my money, refusing to forward the communication from the water park and refusing to properly refund the money from the ticket. I cc the company with no response. Because i purchased the tickets through Groupon, the company told me to contact Groupon for a refund and thats what I did. I dont need the tickets anymore, Im not going back to that park and at this moment, Im currently in the ***, I suffered from a hemorrhage stroke two weeks ago and Im still recovering. This company is very rude, and very dismissive.
Business Response
Date: 09/02/2025
Hello ***,

Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comment as well as all internal Groupon correspondence. I also sent you a direct response via email from **************************.

First and foremost, I'm truly sorry to hear about your health, and I sincerely hope you recover soon.

Regarding your concern, I understand you're unable to use the voucher due to your current health condition. Weve contacted the merchant, and they have confirmed that they are still honoring the voucher. As this is a non-refundable deal, we are unable to issue a refund.

Although the voucher has expired, please note that the paid value never expires. You can still redeem it for the amount you originally paid at the participating location.

I completely understand this may not be the resolution you were hoping for. However, as a gesture of goodwill, *** added $33 in Groupon Bucks to your account. These will be valid for 180 days from today and are available for use immediately. You can view them in the "My Groupon Bucks" section of your account.

If you have any further questions or need additional assistance, please dont hesitate to reach out.

Thank you for your understanding.

Warm regards,
******* ***** B
Manager
Groupon Customer Support
Customer Answer
Date: 09/02/2025

Complaint: 23793126

I am rejecting this response because:
you keep mentioning that the merchant will accept the Groupon now, thats not the point. I purchased the tickets to go to a birthday party that since passed. The merchant should have accepted the tickets while I was there for the birthday party. Its September, summer is over. I have no use for the tickets and I paid out of pocket at the door already for the birthday party. The merchant refused to refund as you stated but I asked multiple times for a copy of that correspondence for my records yet you refused to send it. I paid for a service that I didnt receive. You keep telling me to go to the park and use the tickets. Im unable to go to the park, summer is over first and foremost and secondly my health prevents me from going anywhere. I will take this as far as necessary.

Sincerely,

*** ******
Business Response
Date: 09/04/2025
Hi ***,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

I truly understand how disappointing this situation must be, especially given that the voucher was intended for your grandsons birthday and that youre now facing health concerns. I'm very sorry for the inconvenience and frustration this has caused.

Weve thoroughly reviewed your case and followed up with the merchant. Unfortunately, since the voucher is expired and the purchase was for a non-refundable deal, we are unable to issue a refund for all the vouchers. Weve also explored any possible exceptions, but due to the terms of the offer, were unable to override this.

I understand that you are unwell now and unable to use it right away, but as explained, the paid value never expires, and you can use it anytime in the future. There is no limitation on using the expired voucher for the paid amount.

We have already issued $33 in Groupon Bucks on this voucher, which is the maximum we can issue from our end for a non-refundable deal. If the merchant would not have accepted it, we could understand it, but they are ready to accept it.

If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,
******* ***** B
Manager
Groupon Customer Support
Initial Complaint
Date:08/25/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a $100 groupon for The Parking Spot to be used on 7/29/25. When I tried to redeem the groupon, I kept having to change my password and then their website would freeze and wouldn't download my groupon. Since it was so early in the morning when I was trying to use it, nobody was available for customer support. I had a flight to catch so I ending up paying the whole $135 parking fee again after paying $100 for the Groupon. I have explained this multiple times now, at least 4 times, and I get the same template email sent to me saying that it is non refundable and to gift it to someone etc. That isn't how I intended to use this and I'm out another $135 for the parking because their website wasn't working properly. They will email me back asking if my issue is resolved and that is infuriating since they have done nothing to resolve it. I think that they should be responsible for their website not working properly and because no customer service was available at the time that I needed them. Because of that, I believe that they are not conducting business in a responsible manner since I have been a customer of theirs for years and have never filed a complaint ever until now. I have asked for Groupon credit back, not a money refund but I believe they should credit my account due to their website not working nor any customer service being available when I needed assistance. Thank you, ***** *******
Business Response
Date: 08/27/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comments as well as all internal Groupon correspondence. I also sent you a detailed response directly via email from **************************.

Regarding your complaint:

I understand that you were unable to use your voucher and had difficulty accessing it at the time of redemption. While the deal purchased is marked as non-refundable, Im truly sorry for the confusion and inconvenience this caused.

Please note that our customer support is available 24/7 via chat and email at ****************************************************************, and we always encourage customers to reach out as soon as they encounter any issues so we can assist right away.

That said, as a one-time exception, Im happy to offer a refund in the form of Groupon Bucks, which do not expire and can be used toward any future eligible purchase.

To claim the refund, please use the link provided:*****************************************************************************************************************************. Make sure you're logged in to your account associated with ******************** If you experience any trouble accessing the link or completing the process, feel free to reply directly to that email for further assistance.

Please note that this exception is being made due to the specific circumstances of this case. Going forward, we may not be able to make similar accommodations for non-refundable deals.

Thank you for your understanding, and please let me know if there's anything else I can help with.

Best regards,
******* ***** B
Manager
Groupon Customer Support
Comment
Initial Complaint
Date:08/25/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased 9 vouchers for the Mt. Washington boat ride, upon arrival I did not receive a voucher code. Therefore we were unable to board, we were leaving the same day, contacted Groupon which took many attempts. I contacted *********** not to pay. I was refunded, & now the total was re-added to my CC. I cannot get a refund the 9 tickets.
Business Response
Date: 08/27/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comments along with all internal Groupon correspondence, and Ive also sent you a detailed response directly via email from **************************.

Regarding your complaint:

I understand that you were unable to access your voucher and, as a result, missed your scheduled booking. Upon review, I can confirm that the voucher was added to your account associated with the email ******************************
.

As per the deal's terms, this purchase is non-refundable, which is why the initial refund request was denied. However, I understand you were on vacation and are no longer in the area, making it impossible to redeem the voucher.

Given the circumstances, we are willing to offer a refund in Groupon Bucks as a one-time exception. However, since a payment dispute was filed with your bankand it still appears as pending on our endwe are unable to proceed until that dispute is fully resolved.

To move forward, we kindly request a dispute closure letter from your bank confirming the matter has been resolved and the chargeback has been reversed. Once we receive this, well be happy to assist you further.

For more specific details and next steps, please refer to the direct email I sent you. If you have any additional questions, feel free to reply to that message.

Thank you for your understanding.

Best regards,
******* ***** B
Manager
Groupon ****************
Customer Answer
Date: 08/29/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******
Initial Complaint
Date:08/24/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am requesting a full refund of $338.82 or Groupon credits of equal value. I purchased a Groupon voucher for SEV Laser, but the merchant refused redemption. Groupon acknowledged this but denied refund. The deal page was misleading, stating additional purchases could be made while restricting redemption.
Business Response
Date: 08/28/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Regarding your order #********** Six Laser Hair Removal Sessions on One Extra Large Area - Valid at **************** at SEV Laser ****************. I sincerely apologize for the inconvenience you've experienced and understand how important it is to resolve this matter promptly.

Before we proceed with assisting you further, we noticed that the order was placed using a different email address than the one from which you've contacted us ************************ In order to ensure the security and privacy of your account and purchase, we kindly ask you to verify the following information:

- Bank Name
- Name of a deal purchased in the last 12 months (excluding the current purchase)
- Exact Name on the account
- Last 4 digits of the card
- Billing Address
- Exact Amount Paid
- If the purchase wasn't made via credit card: Specify the payment method used

Once we receive this information and are able to verify the account, we will be happy to move forward with assisting you regarding your request.

Thank you for your understanding and cooperation. We look forward to resolving this for you as quickly as possible.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:08/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for Smashing ATL restaurant, which was 45 minutes from my house. I went to the address on the Groupon but it was closed. I reached out to Groupon and they claimed that the restaurant was open but at another location. This location was not on the Groupon and they would not give me a refund or a credit. Groupon is starting to accept substandard conditions on their coupons and refusing to credit or refund the consumer.
Business Response
Date: 08/28/2025
Hi Kizie,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience you experienced with your visit to Smashing ATL. I understand how frustrating it must have been to find the location closed, especially after traveling a considerable distance based on the information provided in the Groupon deal.

We are happy to process a full refund in Groupon credits. If you wish to proceed with the credit application, please ensure you're logged into your Groupon account using the email address: ***************** before accessing the refund link:
****************************************************************

Groupon Credits are simple to use and never expire on our website, allowing you to find another great deal at any time! Please note that refunds will only be issued for the amount paid, excluding any applied discounts.

Once you have accessed the link, kindly confirm whether you were redirected correctly to the refund options page. If you encounter any issues during the process, please reach out to us with your case ID: ********, and well be happy to assist you promptly.

We appreciate your understanding and are committed to resolving this matter to your satisfaction.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:08/24/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a voucher from Groupon for Hair by *******. Her address is ************************************************************************. I bought a $140 voucher to be used by ******* ***** expired August 16. I have talked to Groupon several times explained to them how she wanted me to get a refund they were denying me to get a refund nowthey will not answer my callbacks and they are waiting till it expired. That is not OK. I have called and sent numerous emails. It wants you to connect to her website or website connect to ******** which it is not connected to I have left her so manyvoicemails Groupon was not willing to give me my money back or even transfer my money and thats not okay.
Business Response
Date: 08/25/2025
Hi Kasi,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Upon reviewing your case, I see that this issue was previously escalated under case #********, and our Merchant Support team confirmed that the merchant is currently open and continuing to honor the deal on 9th May, 2025.

As a result, our team had already provided you with a self-service refund link for Groupon credits as a resolution. However, it appears this may have been missed.

To ensure youre not further inconvenienced, Ive gone ahead and issued a refund in Groupon credits to your account. The credit is available to spend immediately and will never expire against almost anything on our site. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.

When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.

We truly appreciate your patience, and I apologize again for the trouble caused. If you have any further questions or need assistance using your credits, please dont hesitate to reach out.

Thank you for understanding!

Regards,

****** *.
Manager
Groupon Customer Support

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Groupon, Inc.

Groupon, Inc.

Groupon, Inc.

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Groupon, Inc.

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Groupon, Inc. is NOT a BBB Accredited Business.

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Groupon, Inc. is NOT a BBB Accredited Business.