Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,890 total complaints in the last 3 years.
1,302 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/15/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 17, 2025 I paid $59.97 on a transaction that Groupon and it's partners would provide me with key codes for 3 Windows 11 operating system authorizations.I purchased my computers in July and began installing everything at the beginning of August. On, or about, August 9, 12, and 14 I attempted to submit the codes provided by Groupon on the website in the receipt email. I successfully completed filling out the form and received the response that an email will arrive and be sure to check my spam folder.Nothing arrived after each attempt to submit the 3 key requests.I submitted a request to Groupon who asked me to contact the 3rd party. I called and there was no answer each time I called. I contacted Groupon and they said they would contact the seller and I should attempt to submit the keys again, for a 4th try for all 3 ******* luck again.After a number of back and forth communications with no resolution to receive the product, which is all I wanted at that time, I had expected a refund. After no response from Groupon as to any form of resolution, I submitted a request from ****** to work with Groupon for a refund. Groupon lied to ****** by informing them the product had been provided to **** continued to communicate with Groupon and had to purchase the keys elsewhere, so I requested a refund. Groupon asked for evidence I didn't receive the product, so I sent them a screenshot of my email inbox saying "See, no email with the product keys".Continuing communication back and forth until finally, 90 days after contacting Groupon, they said they were providing a refund. What they provided was store credit. After Groupon lying to ******, and wasting 90 days without recognizing the failure of their partners, I have zero intention of ever wanting to perform another transaction with them. I did not return an item I didn't like. They failed to uphold their part of the transaction and I believe they should promply supply an actual refund as they don't deserve my $
Business Response
Date: 10/19/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I truly apologize for the inconvenience, frustration, and lack of support you've encountered during this process. I understand how disappointing it must have been to not receive the product you paid for and to face delays in getting this matter resolved.

We take feedback like yours seriously, and I sincerely regret the way this situation was handled, including the breakdown in communication and the delay in issuing an appropriate resolution.

In consideration of your situation and as a one-time exception, I have now transferred the Groupon credits previously issued for this order back to your original form of payment. While the refund has been processed on our end immediately, please note that it may take a few business days for your financial institution to reflect the credit on your account statement.

We appreciate your patience and persistence throughout this matter, and again, I apologize for the inconvenience caused.

Should you have any further questions or concerns, please dont hesitate to reach out.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 10/22/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you. After contacting BBB they finally took my complaint seriously and looked at the facts I submitted to you and them and close the case in my favor, meaning they know I was never provided the product.

Sincerely,

***** *****
Initial Complaint
Date:10/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Someone bought a Groupon through my account and neither i nor anyone I know bought this. My account says there is no card on file (at Groupon), and yet they charged one of my credit cards. I have been scouring their webpages for a way to report this fraud but there is nothing. I tried to cancel the order, within 24 hours of the purchase, but instead gave me Groupon bucks. The number listed on my credit card statement for them is out of order.
Business Response
Date: 10/17/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I completely understand how concerning and frustrating it must be to see a purchase on your account that you did not make, and I want to assure you that we take issues of potential fraud very seriously.

After reviewing the details you provided, it appears that the voucher in question is associated with a different Groupon account than the one you contacted us from. To help us resolve this quickly and securely, we need to verify your identity and confirm some information to comply with data protection and security regulations.

I have sent you a direct email requesting additional details regarding the purchase. Please respond to that email at your earliest convenience so we can promptly address this issue.

We understand that you prefer phone support; however, at this time, we do not offer phone assistance. Rest assured, our team is available 24/7 via chat or email and is committed to helping you resolve this matter promptly. You can also access our customer support resources at any time here: [******************************************].

Thank you for your patience and for giving us the opportunity to resolve this matter. Your satisfaction and peace of mind are our top priorities.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:10/14/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
(FILED A PRIOR BBB REVIEW AROUND 9/28-30 WHICH WAS LOST) On 9/27/25 I bought 2 passes for ********** Spa which was advertising for as low as $33 each for a super deal. The purchase went through, but Groupon refused to give me the discounted price since they claim I had reached my limit for purchasing from this vendor at discounted prices. I have not been to this spa in at least 7-9 years!! Meanwhile, Groupon processed the passes anyway at the regular price of $53 each! I immediately tried to cancel and get a refund for both passes but Groupon only refunded for 1 pass and put $53 in Groupon credit! I did NOT choose that option and immediately sent emails and called customer service (no answer or voicemail option, ever) and got no response to my emails insisting on getting the remaining refund back on my credit card! Deceptive!! No customer service.
Business Response
Date: 10/17/2025
Hi ***** ,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Im very sorry for the frustration and inconvenience this situation has caused. I completely understand how disappointing it must have been to be charged the regular price instead of the discounted rate and to then experience difficulty getting the correct refund. Thats certainly not the experience we want for our customers.

I noticed that you have reached out to BBB directly without first contacting our customer support team. Our customer support team is available 24/7 and is well-equipped to resolve all issues. You can contact them anytime using the following link: ******************************************.

We were recently notified by your financial institution that a dispute had been issued against a purchase you made --specifically, your Groupon for *********** Banya SF" voucher. We recommend reaching back out to your financial institution directly to discuss a resolution.

We're always here to help you redeem your Groupons, so if you have any other problems with a purchase, please let us know so we can try to resolve the issue for you.
Regards,

Sandhya K
Manager
Groupon Customer Support
Customer Answer
Date: 10/17/2025

Complaint: 24016236

I am rejecting this response because:
Groupon claims I never reached out to their customer support team - that is a lie. I emailed them several times within 3 days of purchasing the 2 vouchers to request the 2nd voucher be refunded to me, knowing their rule for refund states you must request a refund within that time frame. They never responded and their so-called customer service number never allows for voicemail or a person to answer. I want my $53 back and will continue to pursue this matter..

Sincerely,

***** **********
Business Response
Date: 10/21/2025
Hi ***** ,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out to us. I completely understand how upsetting and frustrating this situation has been, especially after you took the time to contact us multiple times within the refund window and didnt receive the support you were expecting. Im truly sorry for the inconvenience and disappointment this has caused.

Im sorry for the continued inconvenience, but if you have already disputed the charge with your financial institution, well need to allow that process to run its course. At this stage, your bank will be the best point of contact, and they will work with us directly to resolve the issue on your behalf.

I hope theyre able to resolve this for you as quickly as possible. Please dont hesitate to reach out if you need help with anything else in the meantime Ill be happy to assist.

Regards,

Sandhya K
Manager
Groupon Customer Support
Customer Answer
Date: 10/21/2025

Complaint: 24016236

I am rejecting this response because: I have forwarded all recent and current communications to the bank and will not close this complaint until I receive a refund.

Sincerely,

***** **********
Initial Complaint
Date:10/14/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 3 restaurant vouchers totaling about $100.00 from Groupon online, when i went into my account at ********************** to view "vouchers purchased" it said there were no vouchers to be viewed even though i had received an email response saying my transactions had been successful. I tried calling every number listed without ever being able to talk to a representative, the only option they give you is to talk to an expert by chatting on-line. To resolve the issue they say there is a $1 charge to your credit card fully refundable. So I did that only to find out they could not assist me and said only an expert from ************ could assist. For this help, by an expert, they would charge $5, fully refundable. I also agreed to this not realizing I was agreeing to an occurring monthly charge and a subscription membership of $40. I never got the assistance nor the matter resolved regarding why it did not show any vouchers purchased and yet I have been charged. I called my credit card company to file a dispute over the charges for the vouchers that appeared on my statement and to block them and ******** from processing any further occurring charges. They did refund my $1, and $40 membership fee, but not the $5 ask an expert fee, or my charges for vouchers I cannot use. You cannot talk to anyone at Groupon, and you can't get any help or refund.
Business Response
Date: 10/19/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I understand how concerning it must be to purchase vouchers and not see them reflected in your account, and I appreciate your patience as we work to resolve this for you.

To ensure we are reviewing transactions, could you kindly confirm if you are referring to the following three recent orders:

- Order #********** Mexican Tasting Experience For Two at ******************** Food Burien
- Order #********** $20.00 Voucher at Noppakao Thai Restaurant
- Order #********** $50 to use Towards Food and Drinks (Dine-In Only) at La Ruleta Mexican Restaurant

If these are not the correct purchases, please provide any additional details you may have, such as the order number(s) or voucher code(s) so we can locate and review the correct orders.

In the meantime, to help you view your vouchers, please try the following steps:

1. Clear your browsers cache and cookies.
2. Ensure you are signed in using the correct email address associated with your Groupon account.
3. Go to My Groupons on our website or mobile app to view your vouchers.
- you dont already have the app, you can download it from our site.

If youre still unable to view the vouchers after trying the above steps, please let us know. Also, confirm which email address you are using to log in so we can further review

Regarding the Ask an Expert charge you mentioned, please note that Groupon does not charge customers to contact our support team. It appears you may have been redirected to a third-party service unrelated to Groupon. We strongly recommend reaching out to your financial institution to dispute any unauthorized or misleading charges from that service.

You can always contact Groupon Customer Support directly, 24/7, through our official FAQ and support page here: ******************************************

We take your feedback very seriously. At Groupon, we are committed to delivering a secure and reliable customer experience. Your comments about accessibility and support have been shared with our internal team to help improve the service we provide.

Please reply at your earliest convenience with the requested information so we can move forward with resolving this matter as quickly as possible.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 10/23/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is somewhat satisfactory to me, to the point it appears I have no other recourse but to try to use the vouchers. However, if I find I cannot use the vouchers I purchased by the restaurant, I will reopen a complaint.
Thank you for your assistance in this matter.
Sincerely,

******* *******
Initial Complaint
Date:10/14/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account has been closed at Groupon, even though I still have groupons available. They have no customer service phone number and you can only contact them by email....the only emails i receive are ones that reference the case number and ask if I am satisfied. I have sent 6 emails over the last two months with no real response from groupon
Business Response
Date: 10/17/2025
Hi ****** ,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Im truly sorry to hear about the frustration youve experienced trying to resolve this issue, especially after reaching out multiple times without receiving a clear response. I completely understand how disappointing it must feel to have your account closed while you still have unused Groupons thats certainly not the experience we want for our customers.

Weve sent a separate email to your registered address ******************** requesting a few additional details so we can move forward with resolving this matter.

Once we receive the requested information, Ill personally review your case and follow up with a resolution through our **************** Portal.

Thank you for your continued patience we appreciate you giving us the opportunity to make this right.

Regards,

Sandhya K
Manager
Groupon Customer Support
Initial Complaint
Date:10/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Morpheus 8 (2) Face and neck package with groupon. I attempted to schedule my appointment immediately with the medspa i chose; and they were booked 3 weeks out. Upon arriving, im told in a waiting room full of women and the whole staff that my acne is too severe to do this treatment, even after I was told it wouldnt be an issue and they could treat around it. Not only was I humiliated, its a complete HIPPA violation. I reached out to groupon for a refund, and they claim that since its not in the 3 day window i cant receive a cash refund; how would i know i need a refund if the business itself cant even schedule me that soon and im told im able to treat over the phone? Groupon issued me store credit over some automated customer service where easy representative is saying the exact same copy and pasted thing and no one is helping me whatsoever. I work for the largest medspa in the country, and even we who are stingy with refunds and strictly maintain store credit, recognize that even if someone has not used a treatment, they are entitled to their full money back. This is absolutely ridiculous.
Business Response
Date: 10/17/2025
Hi ********* ,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Im truly sorry to hear about your experience with this purchase that sounds incredibly frustrating and disappointing. I completely understand how upsetting it must have been to arrive for your appointment only to be told the treatment couldnt be performed, especially after being reassured it wouldnt be an issue. I also recognize how uncomfortable that situation must have felt, and I sincerely apologize for the distress it caused.

Considering your situation, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Let me know if there's anything else I can do for you.

Thank you for understanding!

Regards,

Sandhya K
Manager
Groupon Customer Support
Initial Complaint
Date:10/13/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
8/28/2925 Executed two Groupon coupon offers:1. ****** 2. **** Club #1: went fine. Received my ****** membership number, all registered and working. #2: NEVER received anything back. But, on 9/1/2025, GroupOn collected $70.00 from my checking account.
Business Response
Date: 10/17/2025
Hi ***** ,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint:

I noticed that you have reached out to BBB directly without first contacting our customer support team. Our customer support team is available 24/7 and is well-equipped to resolve all issues. You can contact them anytime using the following link: ******************************************.

I understand your situation and I'm here to help, but I'm currently unable to locate the specific purchase in question. To assist you better, I need a bit more information about the deal you purchased. If you can provide the details below, it will help me find your order and assist you with satisfaction. The more details you can provide, the easier it will be for us to resolve this for you.

I have requested more details via direct email from our Customer support team to locate your purchase. Please respond to that email , to help us locate the purchase

Thank you for understanding!

Regards,

Sandhya K
Manager
Groupon Customer Support
Initial Complaint
Date:10/13/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon voucher for a lash extension service from ********** that was advertised as 2 Classic Lash Extensions with 1 Refill.After redeeming the first lash extension set, I contacted the merchant to schedule the second one. The merchant refused to honor it, claiming the Groupon was listed incorrectly and should have been for 1 set of extensions and 2 refills. In our written conversation, the merchant admitted that they had already told Groupon about this error but Groupon never changed it. Despite acknowledging that the description on the site was wrong, the merchant refused to provide the service I purchased and demanded that I pay an extra $45 instead.I reached out to Groupon support for a resolution and provided screenshots of the conversation showing the merchants admission. Groupon reviewed the case but refused to issue a refund or credit, citing a timeframe issue that does not exist anywhere in the Groupon fine print or instructions. The only expiration date on the voucher is February 3, 2026, and my request was well within that period.This situation is not about late schedulingit is about false advertising and a misleading product listing on Groupons platform that the merchant has already admitted was inaccurate. Groupons decision to deny my refund request, despite knowing that the offer was misrepresented, leaves me with a paid voucher for a service that cannot be redeemed as advertised.I am requesting a resolution in the form of Groupon credit/gift card for the amount I paid so I can use it with another participating business.This issue demonstrates a failure in Groupons merchant quality control and customer protection processes, and I want to ensure it is documented so other consumers are not misled in the same way.
Business Response
Date: 10/16/2025
Hi Leeya,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I'm truly sorry for the inconvenience and frustration you've encountered with the redemption of your Groupon voucher. We understand how disappointing it must have been to not receive the service as advertised, especially after the merchant acknowledged the error.

At Groupon, we strive to ensure that our deals are accurately represented and redeemable as described. While we continue to work with our merchant partners to maintain quality standards, we understand that this situation did not meet your expectations.

Unfortunately, we are unable to process a full refund. However, in consideration of your situation and as a gesture of goodwill, we have issued a partial refund of $28.56 in Groupon credits to your account associated with ******************************** on October 15, 2025. The credit is available to spend immediately and will never expire against almost anything on our site. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.

When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.

We appreciate your patience and your feedback, which helps us improve both our platform and the partnerships we maintain. If theres anything else we can assist you with, please dont hesitate to reach out.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:10/13/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon and contacted the merchant to redeem the voucher. However, the merchant informed me they are no longer honoring vouchers and advised me to request a refund from Groupon.When I reached out to Groupon, they stated the merchant claimed they are accepting vouchers. I called the merchant again, and she confirmed she is not accepting them, has not spoken to Groupon, and has repeatedly asked to be removed from their sitebut Groupon has refused to do so.I contacted Groupon again, and they said they reached out to the merchant but are not obligated to provide proof of that communication. They offered Groupon credit instead of a refund, even though the merchant is clearly not honoring the voucher.This situation is frustrating and confusing, and I would appreciate a resolutionideally a refund, since the service I paid for is not being provided.
Business Response
Date: 10/16/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.

Regarding your complaint: I request you to accept our sincere apologies for the frustration and inconvenience you've experienced while attempting to redeem your Groupon voucher.

We understand how concerning it must be to receive conflicting information regarding the merchants participation and the redemption of your voucher. Please know that we take these situations seriously and are committed to resolving this issue for you as quickly as possible.

Unfortunately, we received your message through the BBB complaint portal without your corresponding email address, which does not allow us to locate your Groupon account or the specific order in question.

To assist you further and review your refund eligibility, we kindly request that you provide us with the email address associated with your Groupon account used at the time of purchase, when you submit the claim. Once we have this information, we will be able to locate your order and work toward a resolution.

We appreciate your patience and understanding and look forward to resolving this matter for you.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:10/12/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I requested a refund from a Groupon that expired because the business changed its policy. I can't redeem it - big skinny wallet so I'm requesting a refund in the form of Groupon bucks.
Business Response
Date: 10/16/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Im sorry to hear that you were unable to redeem your Groupon due to a change in the business's policy. I understand how disappointing that must be, especially when the voucher is no longer usable through no fault of your own.

To help us look into this further and determine the best way to assist you, could you please provide a few additional details about your experience? This will help us review the issue with the business directly and work toward a resolution:

- How and when did you learn that the business was no longer accepting expired vouchers or had changed its policy?
- The name of the person you spoke with at the business, and the reason they gave for not accepting your expired Groupon
- Whether the product or service you wanted was no longer being offered, or simply unavailable at a time that worked for you
- The address or location of the business you attempted to redeem the voucher with

Once we receive this information, well be happy to further review your request and explore refund options, including the possibility of issuing Groupon Bucks.

We appreciate your patience and look forward to resolving this for you.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 10/27/2025

Complaint: 24006377

I am rejecting this response because:
I'm rejecting because the business didn't resolve anything.
I provided a response to the business. They're still refusing to consider the matter. The business is ignoring my responses and keeps asking the same questions pretending I haven't answered them.
Sincerely,

***** *******
Business Response
Date: 10/28/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: We appreciate the information you have provided so far.

To summarize, we have received that:

- You contacted the business, but the representative did not introduce themselves.
- You are requesting $12 in Groupon Credits to close the case.

However, to fully review your request and explore possible refund options, we still need the following details from you, which were not included in your response:

- The specific reason provided by the business for not honoring your voucher.
- Any additional context regarding whether the product or service was no longer offered or simply unavailable at a convenient time.
- The exact location or address where you attempted to redeem the voucher.

Without this information, we are unable to proceed with issuing any credit or finalizing the case. Once we receive these details, we will be happy to continue reviewing your request and work toward a resolution.

We appreciate your understanding and cooperation and look forward to your reply.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 10/29/2025

Complaint: 24006377

I am rejecting this response because:
I called the company and they said the voucher is no longer good. I don't have a specific contact there.

Sincerely,

***** *******
Business Response
Date: 11/05/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: We apologize for the inconvenience you have experienced regarding your voucher.

In consideration to your situation, as a one-time exception, I have processed a refund of $12 to your Groupon credits for this order #******** - Big Skinny at Big Skinny.

The credit is available to spend immediately and will never expire against almost anything on our site. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.

When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.

Thanks for understanding. Please let me know if I can help you with anything else.

Regards,

****** *.
Manager
Groupon Customer Support

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