Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,850 total complaints in the last 3 years.
1,321 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/23/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There was fraudulent activity on my Groupon account on August 10 amounting to $343 in charges for tickets to a basketball game. Someone hacked my account, I had my credit card as a saved payment option and the hacker made a fraudulent purchase. I filed a dispute with Groupon as well as my credit card company. I received an email from Groupon stating that they were aware that the charges were fraudulent and that they removed my saved credit card from my account and to contact my bank to recover the funds. The bank contacted Groupon and Groupon falsely stated that I authorized the charges so my credit card company will not be refunding the money. I contacted Groupon again and they agreed that the charges were fraud, but they could not refund my credit card account. I am now stuck paying $343 in fraudulent charges.
Business Response
Date: 08/25/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Im truly sorry to hear about your experience, and I understand how frustrating this situation must be.

Ive carefully reviewed your request, and I regret to inform you that, due to our refund policy and the nature of the deal in question, this particular purchase is non-refundable. When a purchase is made, we immediately transfer payment to the merchant for the voucher, and as such, we are unable to reverse the transaction. These terms are established by the merchant when agreeing to feature the deal on our platform.

We strive to be transparent with all deal conditions, and key terms including refund eligibility are clearly outlined on the deal page prior to purchase. This ensures that customers have all the information needed to make an informed decision.

While I sincerely apologize for the inconvenience, were unable to proceed with a refund for your order under these conditions.

If you have any further questions or need additional assistance, please dont hesitate to contact us. We're here to help in any way we can within the scope of our policies.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 08/31/2025

Complaint: 23788692

I am rejecting this response because in the attached email from Groupon the company has confirmed this is a fraudulent charge but when my credit card company reaches out to Groupon they do not offer assistance that would allow my credit card company to see this as fraud and issue a refund. I will be filing a police report and escalating this to the **** but would appreciate if Groupon could make this right by reversing these fraudulent charges as I am not the one who made the purchase.

Sincerely,

******** *******
Business Response
Date: 09/09/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience and frustration this situation has caused. We understand the seriousness of your concern regarding the unauthorized charge made through your Groupon account.

Please be assured that we have escalated this matter to our Account Specialist team, who are currently reviewing the details of your case thoroughly. They are working to determine the most appropriate resolution and will confirm the next steps shortly.

We truly appreciate your patience and understanding as we complete this review, and well be sure to keep you informed with any updates as soon as they become available.

If you have any additional information to share in the meantime, please feel free to respond to this email.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 09/15/2025

Complaint: 23788692

I am rejecting this response because the response provided offers no resolution to the problem. In the attached email, Groupon clearly states they recognize this was a fraudulent charge. However, when my bank reached out to Groupon, someone else at Groupon provided false responses to my bank stating the charge was NOT fraud. Now my bank will not issue a chargeback despite Groupon stating they recognize this charge was in fact fraudulent. At this point the only solution is for Groupon to initiate the chargeback themselves.

Sincerely,

******** *******
Initial Complaint
Date:08/23/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 16, 2025, I purchased two Groupon deals for an all-inclusive stay at ****************** (*******************) for June *****, 2025, to celebrate my childs birthday. The first booking (Order#**********) cost $1,303.92, paid $287.79 by credit card and $1,016.13 via Groupon Bucks. The second booking (Order#**********) cost $1,013.46, paid fully by credit card.On July 20, 2025, I contacted the hotel to confirm my reservation. The hotel informed me they could not confirm bookings made via Groupon, referring me to a third-party agency, *******************. Despite multiple calls and emails, ************ confirmed on July 24 that no reservation existed under my name. I contacted Groupon multiple times between July *****, opening support tickets but receiving no resolution. On July 25, Groupon informed me the merchant declined my refund request. I was forced to book alternate accommodations at the last minute.On August 2, Groupon acknowledged that a stop sell order was issued for this property before my purchase, making the deal invalid. Despite this, Groupon refused to refund the Groupon Bucks used, recommending I contact the unresponsive merchant.First purchase: Groupon Code BD-2Z5R-RHHT-W156-77WL, Order #**********, $1,303.92 paid ($287.79 credit card, rest Groupon Bucks).Second purchase: Groupon Code BD-RS4V-2TJ4-2JT3-HNX4, Order #**********, $1,013.46 paid by credit card.
Business Response
Date: 08/25/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: We sincerely apologize for the inconvenience and frustration caused by your recent experience with the Groupon bookings for your stay at The Pyramid Cancun.

We understand how important this trip was, especially as it was meant to celebrate your childs birthday, and we deeply regret the complications you faced.

Regarding your order #********** Pyramid Standard - Triple Occupancy, our records indicate that a refund was previously offered by our team. However, it could not be completed due to a chargeback initiated on your end. Upon reviewing our system, the dispute is still pending with your financial institution.

To proceed with the refund from our side, we kindly request that you provide a dispute closure letter from your bank or card issuer confirming that the chargeback has been closed. Once we receive this, we will be able to process the refund promptly.

If you prefer not to close the dispute, you will need to continue working directly with your financial institution to reach a resolution. Please let us know which option you would prefer.

As for the second order #********** Pyramid Standard - Double Occupancy, which was placed under the account associated with ********************** we kindly ask that the account holder contact us directly from that email address. As a security measure, we are unable to discuss or modify orders without the consent of the account owner. Once they reach out, we will be more than happy to assist them with this issue promptly.

We truly appreciate your patience and understanding. If you have any questions or need further assistance, please do not hesitate to contact us.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:08/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Saturday, August 23rd 2025 at approximately 7:44 AM, I made a purchase from Groupon for two chemical peel sessions. I no longer needed the service because of personal reasons and so I located their refund policy which stated that if you cancel and request a refund within 3 days and have not used the voucher or booked an appointment, your refund will go back to your original form of payment. However, when I canceled the order which was at approximately 8:13 AM the same day, I was told that I would be receiving a refund back to my financial institution but instead received a credit in the form of Groupon Bucks which I can only spend through Groupon. Groupons refund policy does not mention issuing a credit but instead that I would receive my money back to my original form of payment.
Business Response
Date: 08/25/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for any confusion or inconvenience caused by the handling of your recent refund. We appreciate you taking the time to share your concerns and for bringing this to our attention.

Upon reviewing your request and the details of your cancellation, I understand that you acted within the 3-day refund window and had not used or booked the voucher. You were absolutely right to expect a refund to your original form of payment based on our stated policy. Im truly sorry that the initial refund was issued in the form of Groupon Credits, which was not in line with your expectations.

To make things right, Ive gone ahead and credited the refunded amount back to your original form of payment. Please note that while Groupon processes refunds immediately, it may take a few business days for your financial institution to post the credit to your statement, depending on their processing timelines.

We value your business and hope this resolution brings clarity and satisfaction. If there is anything more we can assist you with, please dont hesitate to reach out.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:08/23/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, This message is for ************************** and ****** ! Im here because I was unable to contact the seller by calling several times! unfortunately theyre connected through third party company that doesnt have option to reach them? Im writing here that would explain the issue in detail! so i was looking for a massage therapy on Groupon app and i found a good deal on one of the massage services and I suddenly placed an order with them but later i found out that the service provider is not available on my state? I accidentally made an error on my end but apparently it was difficult to approach the seller but on my behalf i contacted the original payer ****** with all the details but i guess the massage center didnt want to work well with ****** to resolve the issue that is why my case through ****** is being denied and closed several times even filling a case for refund tremendously thats why i think the service provider is rejecting to pay what I paid through ****** at the time of order that was generated to that company that now owes me money which Ive been looking for a while now! so please help me get this resolved and get my refund amount as applicable to my concern above?Thank you!
Business Response
Date: 08/25/2025
Hi Tulsi,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Im truly sorry for the inconvenience and frustration this situation has caused you, especially given the difficulty youve faced in trying to reach the merchant and resolve the matter through PayPal.

We completely understand that this has been a tough situation, and we want to make an exception just for you at this time.

As outlined in our refund policies, which you can review here: **************************************************************************, were happy to offer a full refund in the form of Groupon Credits. These credits never expire and can be used toward almost anything on our site, making it easy for you to find another great deal when you're ready.

To proceed with the credit refund, please ensure you're logged into your Groupon account associated with this email address: ************************ and then access the refund link below: ****************************************************************

Please note that refunds are issued only for the amount paid, excluding any applied promo codes or discounts.

After clicking the link, kindly confirm whether you were redirected to the correct refund page. If you encounter any issues during the process, please reply to this message and include your case ID #********, and well assist you promptly.

We truly appreciate your patience and understanding, and we hope this resolution helps restore your confidence in our service.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:08/22/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon now scamming people. I purchased massage and facial package from Groupon for my mother and mother in law. They had barely expired so I was ok with getting a refund to purchase another two. Somehow I accidentally redeemed on of them. You can call the massage facility to ask if we had used it. We did not. I sent inquiries, tried to do chat and no resolve to this issue. No one has contacted me to help me fix. I have proof that I submitted inquiries for help. There is no customer service number to call for help. This is unacceptable. This is a scam and I will never buy from Groupon again. So disappointed and angry to lose money.
Business Response
Date: 08/25/2025
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the frustration and inconvenience you've experienced regarding your recent Groupon purchase. We understand how disappointing it must be to encounter difficulties when trying to treat loved ones to a thoughtful gift, and we regret that your experience has not met your expectations.

Upon review, I can confirm that your request has already been escalated to the merchant for further assistance. As part of this process, the merchant's support team has requested that you confirm your phone number under the associated case #********, but unfortunately, we did not receive your response to that email. Once your contact information is provided, the merchant will be able to reach out to you directly to help schedule an appointment for both vouchers.

Kindly reply to this email with your phone number at your earliest convenience. Once we receive it, we will escalate the case further to ensure prompt follow-up.

Again, we sincerely apologize for the inconvenience, and we appreciate your patience as we work to resolve this for you. Please dont hesitate to reach out with any additional questions or concerns.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:08/22/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Adobe Creative Cloud | 100GB Storage | For PC/Mac | 3 Months Subscription, Order # ********** | Purchased on Jul 5, 2025. I purchased this product and successfully activated it on July 7th, it worked fine until Monday when I received an email from ***** stating that is is not a genuine app and they are terminating access. I contacted Groupon on 8/18, they told me to contact the vendor at the following email address: ********************* I emailed the vendor the same day and got no response. Since then I have been in contact with Groupon multiple times via email and chat to get assistance. I provided them with the email from *****. I have gotten the run around and no assistance. They claim the vendor has contacted them and everything is fine, which is untrue as evidenced by the email from *****. At this point I just want a refund because it is obvious this is a scam.
Business Response
Date: 08/25/2025
Hi *********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Unfortunately, the order you are referring to is purchased under different email address and you are contacting us from different one "article-*********************** To verify that the order in question belongs to you, please confirm the below details to proceed further.

- Bank Name
- Name of a deal purchased in the last 12 months (excluding the current purchase)
- Exact Name on the account
- Last 4 digits of the card
- Billing Address
- Exact Amount Paid
- If the purchase wasn't made via credit card: Specify the payment method used

Once we receive this information, we will be able to assist you further with your queries.

Thank you for understanding!

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 08/26/2025

Complaint: 23784874

I am rejecting this response because: I have responded to Groupon with all information they have requested. My latest response was yesterday. I cannot use the product they sold me, which is supposed to be good for 90 days.
I have received a plethora of emails from Groupon which provided little information and no assistance. This is obviously a scam.

Sincerely,

********* ******
Business Response
Date: 08/31/2025
Hi *********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Im truly sorry for the frustration and inconvenience youve experienced.

Weve carefully reviewed your request, and I want to assure you that we do take your concerns seriously. Unfortunately, as the voucher is marked as "redeemed", we are unable to make a refund without merchant's approval.

In consideration of your situation and as a gesture of goodwill, we have already issued the full voucher value of $79.99 as Groupon credits to your account associated with this purchase.

These credits have been applied to your account and can be used toward any future Groupon purchase. They will automatically appear at checkout when youre signed into your account.

We understand that this may not fully resolve your concerns, but we do hope it demonstrates our commitment to supporting our customers. If you have any questions about how to use your credits or need further assistance, please dont hesitate to reach out.

Thank you for your understanding, and again, we apologize for any inconvenience caused.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:08/22/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have made a few purchases with groupon over the years and twice now I have not been able to use the vouchers I purchased- they offer no exchange or option to use the funds and will not give any refund despite the service I bought not being provided. I have tried several times to resolve this with their support team Order #****-149733-450746- $22.39cad Order #****-141529-276118 - $50cad
Business Response
Date: 08/30/2025
Hello *********,

Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comment along with all internal Groupon correspondence. I also responded to you a moment ago via direct email from **************************.

Regarding your complaint, here are the details for the two vouchers in question:

Order #**********
As a one-time exception, Im offering a refund in the form of Groupon Bucks, which never expire and can be used toward any future purchase on our website.

To process the refund, please use the link provided in my email and make sure to log in to your account: ********************************* and use this *****************************************************************************************************************************

Once canceled, the Groupon Bucks will be added to the My Groupon Bucks section of your account.

If you encounter any issues accessing the link or completing the cancellation, feel free to reply directly to my email.

Order #**********
This voucher has expired and is no longer eligible for a refund. However, you can still redeem it for its paid value of C$50.00 at the business.

Redemption Instructions:

Pull up the voucher in our mobile app or print it out.

Call ************** to make a reservation and mention your voucher.

Present the voucher upon arrival.

Enjoy your visit!

If you experience any issues while trying to redeem the paid value, please let me know and Ill be happy to assist further.

Thank you again for your understanding. If you have any other questions, feel free to reply to my direct email.

Best regards,
******* ***** B
Manager
Groupon Customer Support
Customer Answer
Date: 09/02/2025

Complaint: 23781599

I am rejecting this response from Groupon because they did not resolve the issue with either of the orders- I requested a refund for the amounts I paid for services I did not receive.
They offered a 'credit' for one of the orders which can only be used on their website and would require me to spend more money with them to get the full value of the credit and, in light of their business practices and how they have mishandled this, I do not want to do any further business with them.
They suggested that the second one could be used with the vendor which is not true- I have checked with the vendor and it would require paying additional fees in order to receive the service I paid for.
I have not received a refund for the unfulfilled orders so this case has not been resolved.

Sincerely,

********* *********
Business Response
Date: 09/04/2025
Hi *********,

Thank you for reaching out via the Better Business Bureau. I have reviewed your recent communication and all relevant internal correspondence. I also responded to you earlier via email from **************************.

I want to sincerely apologize for the frustration and inconvenience you've experienced. I understand how disappointing it must be to feel that your concerns are not being fully addressed, especially after the challenges you've faced with these vouchers.

Regarding your complaint:

Order #**********: Unfortunately, we are unable to issue a refund to your original payment method. As an exception, we have offered you Groupon Bucks. Please note that the refund window for this voucher is 3 days from the date of purchase. I am providing a link to cancel it as Groupon Bucks. Please ensure you are logged in to your account (********************************************
) to use the link ***************************************************************************************************************************** for cancellation. If you do not cancel within 3 days using the link, it will expire.

Order #**********: As previously explained, this voucher expired on August 10, 2022. You can only use it for the amount you paid, not the promotional value. We provide the expiration date on the voucher to be used within the given time frame. Unfortunately, it is not eligible for a refund once expired. You are welcome to use it for the amount you paid; any remaining balance must be paid directly to the merchant.

I understand that this isn't the resolution you're seeking, and I truly regret that we couldn't meet your expectations in this instance. Your feedback is valuable to us, and we will take it into consideration as we strive to improve our services.

If you have any additional questions or need further assistance, please don't hesitate to reply to me directly.

Thank you for your understanding.

Kind regards,
******* ***** B
Manager
Groupon Customer Support
Customer Answer
Date: 09/05/2025

Complaint: 23781599

I am rejecting this response because they have not resolved the issues or refunded me for services that they are not fulfilling.

Sincerely,

********* *********
Initial Complaint
Date:08/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 9, 2025, I placed two orders totaling five tickets through Groupon. When I attempted to redeem them, the tickets did not work, and I was unable to use the service I paid for. I immediately contacted Groupon customer service and explained the situation. Despite multiple attempts and assurances that the matter was being reviewed, I have not received the refund I am owed.Groupons lack of resolution in this matter is unacceptable. I paid for a service that was never provided, and according to both Groupons stated policies and consumer protection standards, I am entitled to a full refund.I am requesting that the Better Business Bureau assist in holding Groupon accountable and ensure I receive my refund of ~$160 for the five unused tickets. I also ask that Groupon review its practices to prevent other consumers from experiencing similar issues.
Business Response
Date: 09/02/2025
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comment along with all related internal correspondence on our end. I also sent you a direct response via email from ************************** a few moments ago.

Regarding your complaint:

Im sorry to hear about the trouble you experienced using your vouchers. I understand that you're seeking a refund for the two vouchers associated with order numbers #********** and #**********. We're happy to assist you further with this.

However, I noticed that your BBB inquiry was submitted using a different email address than the one used to place the original order. For security and privacy reasons, we need to complete Data Protection Authentication (DPA) before we can proceed.

Please refer to the email Ive sent for specific next steps. If you have any questions or need further clarification, feel free to reply directly to that message.

Thank you for your understanding.

Best regards,
******* ***** B
Manager
Groupon Customer Support
Customer Answer
Date: 09/09/2025
Complaint: 23781710

I am rejecting this response because: Hello, I havent received my refund. I did not use the vouchers they sold me because they were invalid, they didnt work. They claim the merchant reached out to me directly, but I havent heard from anyone. This is so unacceptable.

Sincerely,

******** *********
Business Response
Date: 09/11/2025
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comment along with all related internal correspondence on our end. I also sent you a direct response via email from ************************** a few moments ago.

Regarding your complaint: Thank you for your message and for following up on this matter.

We understand your concerns regarding the tickets you purchased and the issues you experienced during redemption. To assist you further, we kindly ask that you share any specific error messages or screenshots you received when attempting to use the tickets. This information is necessary for us to review the issue with the merchant and determine the appropriate resolution.

As mentioned earlier, please make sure to check your inbox at ****************************** and respond directly to the merchants communication within the same email thread. This will help keep all information organized and ensure the merchant can address your concerns promptly.

We want to help resolve this as quickly as possible and appreciate your cooperation. If you have any further questions or need additional assistance, please dont hesitate to reach out.

Best regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:08/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a Groupon and scheduled an appointment. The merchant canceled morning of due to virus. I attempted to reschedule several times with no response. Contacted Groupon to get a refund.
Business Response
Date: 09/01/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I'm truly sorry to hear about the inconvenience you experienced with your appointment and the subsequent challenges you faced in trying to reschedule.

I want to assure you that we've thoroughly examined the situation and have verified with the merchant that they are indeed honoring Groupon vouchers as usual.

To help you resolve this swiftly, please try contacting the merchant directly at ************** during their business hours. This should allow you to book an appointment without any further issues.

We understand how important it is to have a seamless experience and are committed to ensuring you receive the service you were expecting. Please let us know if you encounter any further difficulties or if there's anything else we can do to assist you.

Thank you for your understanding and patience.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:08/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Seeking a refund for (2) ********* Tickets from August 13th, 2025. Prior customer support ticket was submitted on the app, however no resolution was provided .
Business Response
Date: 09/02/2025

Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment along with all internal Groupon correspondence. I also sent you a direct response via email from **************************.

Regarding your complaint:
I'm sorry to hear that you had to wait 20 minutes to be seated, causing you to miss the show. I completely understand how frustrating that must have been.

As the voucher has already been redeemed, it is no longer eligible for a full refund under our policy. However, we previously issued $5.32 in Groupon Bucks (20% of the purchase price), and as a further gesture of goodwill, Ive now added an additional $5.00 in Groupon Bucksbringing the total compensation to $10.32, which is over 40% of the amount paid.

These Groupon Bucks will be valid for 180 days from today and can be used on any eligible deal on our site. You can view your balance and usage history by logging into your account and visiting the Groupon Bucks section.

We truly appreciate your feedback, as it helps us improve the deals we offer and address concerns with our merchant partners to prevent similar experiences in the future.

I hope your next Groupon experience is much more enjoyable. If theres anything else I can assist you with, please dont hesitate to reply to my email.

Thank you for your understanding.

Best regards,
******* ***** B
Manager
Groupon Customer Support.

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