Business Profile

Ecommerce

Groupon, Inc.

Headquarters

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,890 total complaints in the last 3 years.
1,296 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In February 2025, my daughter was diagnosed with a serious life threatening liver disease. We spent eight weeks in the hospital and have been in and out of hospitals for care ever since. I contacted Groupon about vouchers I was unable to use and kept getting cut off of the chat talks before the agents completed all credits to the vouchers. They agreed to credit several vouchers and there was one left and when I contacted them again, a supervisor was absolutely horrible to me and refused to credit the last one and then blocked my account. My account has Money in it that I have to use as well as vouchers that I purchased that I am now unable to access. So in Essence Groupon has stolen hundreds of dollars from me and they are not willing to activate the account or return my money. This is a sick child and her father passed away a few years ago so I am the only person that can tend to her illness and be at the hospital so I was unable to use vouchers. My daughters health came first and Groupon lacked compassion and deactivated my account because this manager was upset that I told him I was reporting this for not honoring what the last agent committed to. He retaliated by deactivating me. This is unethical business practice. Groupon has been participating in unethical business practice for years and it seems to be getting worse. This person that was awful and unprofessional not honoring was committed to in writing has abused his position keeping my funds from me. I am unable to utilize anything I purchased. And I am unable to utilize the credits they committed to give me because of my daughter, being ill, and my inability to use these vouchers. Using the vouchers was not my priority. It was my childs health, it is unethical Groupon would take this type of action we are already going through tragedy. I want all the money refunded since they have illegally kept me from using it. They didnt honor what they committed to They take advantages of business I have been told
Business Response
Date: 10/20/2025
Hello Reem,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: We are very sorry to hear about what you and your daughter are going through, and we genuinely hope for her improved health and strength. We understand how difficult it must be to navigate personal matters during such a serious time and regret that your experience with Groupon added to your stress.

Weve reviewed your account, along with the full history of your support interactions. We acknowledge that you reached out multiple times regarding unused vouchers, and we understand that your daughters illness created a significant barrier to using them. Several refunds were already issued as a gesture of goodwill and in line with our policies. However, the volume and timing of refund requests raised some concerns.

Specifically, a significant number of refund requests on your account were made for vouchers that had already expired. As per our terms, vouchers are generally non-refundable after their expiration unless there are exceptional circumstancesand even then, refund approvals are discretionary. Additionally, over time, weve observed inconsistencies in the explanations provided in different requests (some citing your own illness, others citing your daughter's), which contributed to the need for a further internal review.

Based on this pattern, our team made the decision to deactivate the account in accordance with our internal policies. We want to be transparent that this was not a punitive response to a single complaint or interaction, but the result of an overall review of account activity over time.

We recognize this is a difficult time for your family, and we are working to ensure a fair resolution.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 10/21/2025

Complaint: 24006134

I am rejecting this response because:
It does not account for any violation I took part in nor does it resolve the issue of their violating policy and keeping my money and/or products I purchased. Their company is in violation as usual not the consumer. I do not understand how my illnesses or my childs disability and illness would cause Groupon to violate the policy of my using the vouchers for the purchase price I paid, get a refund via Groupon bucks or to original form of payment or honor the commitments made by their staff to issue Groupon bucks for the purchase price to use on other vouchers. They do not lose any money, but I lose quite a bit of funds by doing so. Groupon bucks have to be utilized on other merchants through Groupon and only Groupon. I am still allowed to use them for the purchase price regardless as I spent my funds to originally purchase them. Groupon is in gross violation and have disabled my ability to do so. My inability to use the vouchers prior to their expiration can be backed with medical documentation of extended hospitalizations for my child. These are not circumstances I can control. She was hospitalized for approximately two months and had many other issues and appointments after and continues to need care from specialists. My childs health was my priority and Groupon lacked ethical business practice, compassion and kept my money and access to vouchers. Again, her illness can be evidenced with medical documents. My inability to use the vouchers prior to expiration date and request refunds doesnt violate anything especially given the medical circumstances. Groupon blocking me from using them and preventing me from accessing them and my account is the violation. They have now kept my funds from me and refusing to return them or allowing me access to use the vouchers I purchased. Thats unethical and the true violation.
Groupon is violating my rights to use the vouchers for the purchase price and/or not returning the money I spent to purchase them. That goes against the policy and terms. If I cannot access then they will need to refund me for them in full and they are refusing, essentially stealing my money. This is a large corporation and I am a single mother. Her father has passed away. They are fully taking advantage of the situation and claiming I have made a violation which is not supported whatsoever. Requesting Groupon bucks given the circumstances which are medically substantiated isnt a violation. Their agents committed to issuing Groupon bucks in written form then closed the account without any notification.
So to resolve this, they will need to allow me to use the vouchers and/or or the Groupon bucks issued for other vouchers per the commitments made by Groupon staff as documented in the chats and photos I sent in the original complaint or refund all my monies I have spent on Groupon vouchers that are in my account that they have blocked access to, totaling over $500.00. Groupon cannot keep my money and not allow me access to the products I purchased. That is unethical business practice. They are taking gross advantage of consumers and violating policy as they accuse others as myself of doing so. I didnt violate anything, I simply spoke to my circumstance and their staff stated I would get Groupon bucks for the vouchers to use on other items and the manager then retaliated by breaking policy and essentially stealing all my money I used to purchase products from Groupon and Groupon is backing his unprofessional and unethical choice and keeping my money and not providing the items I purchased or access to them whatsoever nor are they issuing a refund. They kept all my money and refuse to provide access to the Groupon bucks they committed to providing me. That is absurd to do to any consumer and unacceptable as its unethical and wrong. They should not be allowed to get away with such disgraceful actions.
Sincerely,

**** *********
Business Response
Date: 10/27/2025
Hello Reem,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I can only imagine how difficult it has been to manage your daughters health along with other personal challenges, and I sincerely appreciate your patience while we conducted a thorough review of your account.

After a detailed assessment, it appears that your account has been flagged for violating Groupons Terms of Service. As part of our commitment to ensuring the safety and integrity of our platform, we regularly review accounts for potential risks. Regrettably, due to this violation, weve had to make the difficult decision to close your account, and this decision is final.

Please understand that upon violation of our Terms of Service, you may forfeit any form of Groupon credit in your account, regardless of whether you earned or received Groupon Bucks through a promotional activity, refund, or Groupon gift card.

We understand how disappointing this news may be, and we do not take such actions lightly. Our goal is always to prioritize protecting our customers and the broader ********************** community. While we cannot reverse this decision, you can review our full Terms of Use/Service here: ******************************************************************

We truly regret any inconvenience this may cause and deeply appreciate your understanding. Thank you for your cooperation in this matter.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 10/28/2025

Complaint: 24006134

I am rejecting this response because:
Groupon is still in violation and cannot speak to a real or any clear violation I have made. I simply explained circumstances in relation to medical issues that can be substantiated that prevented me from using the vouchers I purchased. They are in violation of essentially stealing my money. They cannot speak to what has been violated yet are not supporting documented commitments from their staff to refund on the form of Groupon bucks not refunding my money or allowing me access to products I purchased. They are violating the terms, whereas I am not. I have spent thousands of dollars on Groupon products through the years. I did not violate anything on their terms yet they closed the account and are not allowing access to my funds or products I have purchased essentially stealing from a consumer. This is unacceptable. I will need a refund of ALL my monies for vouchers and bucks I am unable to access with their choice they made unethically to close the account and without merit. They need to return all my money for unused vouchers. I do not forfeit anything since there is no violation that has been made by the consumer nor do they clarify one because they do not have anything to back this decision. I can provide medical documentation to validate my reasons for my inability to use the vouchers. They lack compassion and ethical business practices. This large corporation is creating hardship for this consumer and its unacceptable they are taking advantage of this situation.

Sincerely,

**** *********
Initial Complaint
Date:10/12/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was racially discriminated against by one of their vendors so I requested a refund. I was told that my refund was being processed however that never happened. I chatted with a person that was allegedly a supervisor a was told again do the third time that my refund was being processed and nothing has happen as of yet. I just want my refund
Business Response
Date: 10/16/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Im truly sorry to hear about your experience. What youve described is deeply concerning, and I want to assure you that we take all reports of discrimination very seriously.

If you feel comfortable doing so, could you please provide additional details about the incident? I know this may be difficult to revisit, but confirming as much information as possible will help us thoroughly investigate and ensure this is addressed appropriately.

Specifically, could you share:

- A detailed account of what happened
- The date and time of the incident
- The location where this occurred
- The name(s) of the person(s) involved, if known
- Whether you've reported this elsewhere
- Any relevant documentation (e.g., emails, photos, audio/video, or messages)
- Any other information you feel is important to share

Separately, Id like to clarify the status of your refund request. Upon reviewing your account, I can confirm that your order #********** ******************* Change with Tire Rotation and Standard Filter at ************************ Centers was refunded on October 11, 2025 in the form of Groupon credits (Groupon Bucks) totaling $39.99.

These credits were partially used on October 14, 2025, when you applied $34.20 towards a new purchase (order #********** (2) **************** Changes at **********************). This leaves a remaining balance of $5.79 in Groupon Bucks on your account.

As the original refund has been partially utilized, we are unable to convert those credits back to your original payment method. I hope this helps clarify the current status.

Again, Im very sorry for your overall experience, and I appreciate you bringing this to our attention. We are here to support you, and I encourage you to reply with the additional details whenever you feel ready.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:10/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for tickets to a local event and selected the October 11th tickets. We did not receive a confirmation with detailed information for our tickets so we assumed everything was okay. It was not until we redeemed the tickets on the day of the event that we noticed Groupon send us tickets for the show on October 9th. Im extremely upset and disappointed in Groupons lack of customer service when inquiring about a refund. They literally told me that theres NOTHING they can do and left the chat. Im so frustrated and will NEVER, i repeat NEVER use their services again.
Business Response
Date: 10/16/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Im truly sorry to hear about your experience with your recent ticket purchase. I understand how frustrating this must have been, especially when your plans were affected.

Unfortunately, we are currently unable to locate the order youre referring to under the email address ************************ In order to assist you further and review your request in detail, we kindly ask that you provide any of the following information:

The order confirmation number
The voucher Redemption Code
Any alternate email addresses that may have been used to make the purchase
The amount of the charge(s)
The date of charge(s)

If the charges are on a credit/debit account, please provide the following information:

The name on the card that was charged
The type of card ****** MC, AmEx, etc.)
The last 4 digits of the card
The expiration date on the card
The billing address associated with the card

If the charges are on a ****** account, please provide:

The ****** invoice ID reflecting the chargeExample: xxxxxxxx-xxxx-xxxx-xxxxxxxxxxxx (this ID will be alphanumeric)
The email address registered to the ****** account

Once we receive this information, well be happy to investigate further and work toward a resolution.

We appreciate your patience and look forward to assisting you.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 10/16/2025
Hello, I have updated my first and last name and responded to the email I received.
Customer Answer
Date: 10/17/2025

Complaint: 24004357

I am rejecting this response because:

I hope that we can get this resolved and I can receive my refund for the amount owed to me.

The email address used for that account is ************************ I do not have a voucher redemption code.

The amount charged was $240. I was not even able to see the ticket until we pressed the redeem button.

Name on the card was ****** ******. A **** card was used ending in 8496. The expiration date is 6/27. Billing address is ********************************************

It would be great if Groupon can return my $240. Then, I can close out this complaint case.
Sincerely,

****** O
Business Response
Date: 10/22/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I request you to accept our sincere apologies for any frustration this situation has caused.

Upon reviewing our records, we see that your request was addressed under case #********. However, we understand that the outcome may not have fully met your expectations, and we truly regret any inconvenience this may have caused you.

As previously communicated:

*"Thank you for verifying the requested information. I've carefully reviewed your request, and I wanted to explain why we're unable to process a refund for this deal.

When the merchant agreed to offer this deal on our site, they set specific terms, including that once a purchase is made, the spot is reserved directly for you. This arrangement makes it difficult for the merchant to accommodate changes or cancellations, as they have already allocated resources specifically for your booking.

We always aim to be transparent about these conditions, and all the important details are outlined on the deal page "*********************************************************************************************************", so customers can make an informed decision before purchasing.

Unfortunately, based on these terms, were unable to proceed with a refund for this order. If there's anything else I can assist with, or if you need help using your voucher, please dont hesitate to let me know."*

We recognize how important this matter is to you, and we appreciate your patience. If you have any further questions or need additional assistance, please feel free to reply directly to the original support ticket.

Thank you again for contacting us and for your understanding.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 10/23/2025

Complaint: 24004357

I am rejecting this response because: The company did not make any effort to resolve the issue or compensate for their mistake.

Sincerely,

****** O
Initial Complaint
Date:10/11/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
10/10/25 Paid the business GROUPON $********* husband went on Groupon to order discounted tickets to valley of fear and misread the qty. He meant to just order 3 single tickets but it looks like it was 1 ticket for 2 people . He did not realize by clicking qty 3 it was actually for 6 . My husband then paused and said how was it ******? He then realized it was for 3 tickets of 2 each. Immediately, reached out to chat Groupon and the merchant . The merchant said we had to get a refund from Groupon. Groupon refused to refund us the extra tickets that were ordered by mistake and only offered us groupon bucks which is not suffice. They said , that they couldnt refund us because they already paid the merchant which ended up being a lie and then they tried to say it was their policy?? I understand they have a policy but it was an honest mistake and he realized and contacted them immediately. They could have quickly refunded our **************** as the payment most likely wasn't even processed yet. We are now paying $238 for the 2 of us and a friendso much for a deal. Groupon chat seemed like they were responding with automated responses as I tried to explain profusely. I noticed when I looked up reviews they have a 100% 1 star ratings as everyone has the same complaint. To me this is a bad business practice and quite a scam. Do not feel comfortable ever doing business with them.Hope they do the right thing and refund us .
Business Response
Date: 10/16/2025
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the frustration and inconvenience you've experienced with your recent Groupon purchase for Valley of Fear. This is certainly not the kind of experience we want our customers to have, and I appreciate you taking the time to share the details of what happened.

Upon reviewing your inquiry, I noticed that you have reached us from the email address ********************* but the order in question is associated with a different email address in our system.

In order to protect the privacy and security of our customers, we kindly ask that you verify your identity before we can proceed further. Please confirm any three of the following details related to the account or order:

- Bank Name
- Name of a deal purchased in the last 12 months (excluding the current purchase)
- Exact Name on the account
- Last 4 digits of the card
- Billing Address
- Exact Amount Paid
- If the purchase wasn't made via credit card: Specify the payment method used

Once we receive your verification, well be more than happy to review this matter further and work with you toward a resolution.

Again, I truly regret the inconvenience this has caused, and I appreciate your understanding as we take the necessary steps to keep your account information secure.

I look forward to your reply.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:10/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased tickets for ********************** but they dont do business with Groupon and my tickets were worthless.
Business Response
Date: 10/16/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Im truly sorry for any trouble or inconvenience you've experienced while trying to use your Groupon at the **********************. This is certainly not the experience we want you to have, and Ill be happy to help you find a resolution.

Its concerning to hear that the museum is not honoring Groupons, and I appreciate you bringing this to our attention. We take customer feedback very seriously and review these matters directly with the businesses involved to help ensure this doesnt happen again.

In order to better understand and resolve your issue, any additional details you can provide would be greatly appreciated. You can include information such as:

- How and when you learned the business was not accepting Groupons
- The name of the person you spoke with and the reason given
- Whether the service you were seeking was no longer offered or unavailable at a time that worked for you
- The address of the location you visited

If theres anything else youd like to share about your experience, please include it in your reply. This will help us get a better understanding of what occurred and how we can make things right.

Again, Im very sorry for the inconvenience and look forward to assisting you further.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 10/20/2025

Complaint: 24003911

I am rejecting this response because:

NO resolution was offered. Questions regarding my purchase were asked but I provided the sales receipt with all information requested. Again, please refund my money to the same account you charged. I am not giving personal account info online. You have the order number and the receipt you sent to me already.

Sincerely,

***** *******
Business Response
Date: 10/22/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I request you to accept our sincere apologies for the inconvenience youve experienced.

In regard to your previous BBB case #********, we had requested additional details to better understand your claim regarding the merchant not honoring the Groupon vouchers. As of now, we have not received a response, and therefore have been unable to proceed with further review.

It is concerning to hear that the museum may not be honoring Groupons, and we appreciate you bringing this to our attention. Please know that we take such feedback very seriously and work closely with our merchant partners to ensure they are upholding their end of the customer experience.

To help us investigate and resolve this matter effectively, we kindly ask that you provide the following information:

- How and when you learned the business was not accepting Groupons
- The name of the person you spoke with and any reason they provided
- Whether the service you were seeking was no longer available or could not be scheduled
- The address of the location you attempted to visit

If there is anything else about your experience you would like to share, please include it in your reply. This information will help us assess the situation more accurately and determine how best to move forward.

Again, I truly apologize for the frustration this has caused and thank you for your patience. We are committed to resolving this issue and look forward to your response.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 10/23/2025

Complaint: 24003911

I am rejecting this response because:

How and when you learned the business was not accepting Groupons
NEAM rejected Groupon tickets at the ticket counter

- The name of the person you spoke with and any reason they provided
I did not get the name of the person at NEAM. They said **** does not participate in Groupon Deals

- Whether the service you were seeking was no longer available or could not be scheduled
n/a as they do not participate in Groupon deals

- The address of the location you attempted to visit
There is only one NEAM. If Groupon was actually set up with NEAM, they would have the address already.

Sincerely,

***** *******
Business Response
Date: 10/27/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I request you to accept our sincere apologies for the inconvenience you experienced while attempting to redeem your Groupon. We completely understand how frustrating it must have been to be turned away after arriving at the location.

It appears that you may be referring to the ********************** (NEAM). However, upon reviewing your order details, we found that your purchased voucher is actually valid for the Connecticut Air and ************* located at:

Breakwater Key, **********************************************************

Could you please confirm if this is the location you visited? This will help us verify the situation and take the appropriate next steps to resolve your concern.

We truly apologize for the confusion and inconvenience this has caused, and we appreciate your cooperation in helping us clarify the matter.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:10/11/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In August, I purchased a nonrefundable Groupon for a beauty service with a three month expiration date. I followed the "how to use this deal" instructions on their website, called the business yesterday, and mentioned the voucher. The business offered me an appointment on Monday at 2pm. While I was on the phone with them, they texted my phone (they had the # on theirs), and asked that I reply with my name, email address, and birthday. I complied. Then they asked me to text them the voucher code. I provide them with a screenshot of my order number. I told them that the Groupon website literally says not to click on the voucher until you are at the business (and sent them that screenshot). They then became very demanding telling me that they couldn't confirm the booking because I might cancel (this is ridiculous as they had the order #, my name, phone #, etc. and could simply refuse future appointments from me should they wish).I became extremely uncomfortable as I was doing nothing wrong, simply following the instructions on Groupon and Groupon's instructions about not opening the voucher.I reached out to Groupon regarding a refund to my credit card because the business was in breach of contract pertaining to the voucher I purchased. And, I was simply following Groupon's instructions not to open the voucher prior to service.They are refusing to refund my credit card (they are offering a credit voucher to Groupon) because it was a non refundable purchase but again, I was in full compliance, it was the business not honoring the instructions set forth.Having said all that, I want a full refund to my credit card as I am now extremely uncomfortable with both the business and now Groupon as well.
Business Response
Date: 10/16/2025
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I want to begin by sincerely apologizing for the frustration and discomfort youve encountered while trying to redeem your Groupon.

We understand how important it is for our customers to feel secure and supported when using our platform, and I regret that your experience did not reflect the standard of service we aim to provide.

You followed the Groupon redemption instructions correctly by contacting the merchant and withholding your voucher code until the time of service, as recommended. Despite this, the merchant insisted on receiving your voucher code in advance and declined to confirm your appointment unless you did so creating a situation that made you understandably uncomfortable. Unfortunately, in our deal page, under redemption instruction section, it clearly states that "2. To book an Appointment, call or text ************** and mention your voucher". Hence, the merchant has requested you to provide the voucher code to make/book your appointment.

In consideration of your situation, as a one-time exception, I see that our Support Team had already reached out to you on October 11, 2025, under case #********, offering both refund options: Groupon Credits or a refund to your original form of payment. Its possible this communication was overlooked, and I apologize if that led to any further confusion or delay in resolving your concerns.

To resolve the matter promptly, weve gone ahead and processed a full refund to your original method of payment on October 15, 2025. While weve initiated this on our end immediately, please note that it may take a few business days for the funds to reflect on your statement, depending on your financial institution.

We understand that this experience has impacted your trust in both the merchant and Groupon, and we truly regret that. Your feedback is invaluable, and well use it to continue improving how we support our customers and hold our partners accountable.

Should you have any further questions, or if theres anything more we can do for you, please dont hesitate to reach out.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:10/11/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a formal complaint against Groupon, Inc. regarding Order TP-M3V7-VL67-FGY4-GYYP. I have been unable to resolve this issue directly with Groupon after multiple attempts.The issue involves the failure to deliver a promised promotional voucher, ineffective customer service, and an unauthorized cancellation of said voucher, all of which have put the benefit I paid for at risk due to its imminent expiration.Below is a summary of the events: September 4: I purchased the ******* Gold Star Membership + $100 off $200 on **********" deal from Groupon. The listing promised the incentive would be emailed within two weeks of membership activation. September - Late September: I activated my membership and waited. The promised $100-off voucher never arrived. Late September: I contacted ****** twice, who confirmed Groupon was solely responsible for issuing the voucher. Early October: I contacted Groupon costumer service , stressing the urgency as the voucher is set to expire in November 2024. The representative only gave vague assurances but took no concrete action. October 8: Instead of a solution, I received an email from Groupon falsely stating they had "received my request to cancel the voucher." I never made such a request.Groupon's failure to deliver the voucher, coupled with their ineffective response and the unauthorized cancellation, has brought me to a critical point. The value I paid for is now in immediate danger of being lost forever due to the fast-approaching expiration date.Desired Resolution:I request that Groupon be required to:1. Immediately provide the valid $100-off-$200 ********** voucher as promised, OR 2. Issue a full refund for my entire order, as I did not receive the complete product I paid for.All relevant documentation, including order confirmation, the cancellation email, and chat histories, are attached for your review. Thank you for your assistance in facilitating a resolution.
Business Response
Date: 10/16/2025
Hi ****** **,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I want to begin by sincerely apologizing for the inconvenience, frustration, and confusion this situation has caused. I completely understand how disappointing it must feel to have fulfilled all the necessary steps including activating your membership yet still not receive the promotional benefit you were promised.

After reviewing your order, I can confirm that based on the timeline, you should have already received the ****** Shop Card that accompanies your ****** Gold Star Membership promotion. I recognize that the lack of communication and clarity during this process has only added to your frustration, and I truly regret that your interactions with customer support so far have not resolved the issue to your satisfaction.

While I understand your concern about Groupons role in this matter, please note that ****** is responsible for distributing the promotional Shop Card once your membership has been activated and validated on their system. To ensure the quickest resolution, I strongly recommend reaching out directly to ******* support team using the following link:
?? ****** Customer Service ***************************************************************

Please note that this issue cannot be resolved at a ****** warehouse location the online contact form provided in the link above is the most efficient way to reach their dedicated team handling these promotions.

Your feedback regarding the communication and support received has been noted and shared internally, as its invaluable in helping us improve both our clarity and responsiveness to customers in similar situations.

I understand how important it is to receive the full value of your purchase, and I am truly sorry for the inconvenience and confusion this delay has caused. While we cannot directly issue the Shop Card ourselves, we hope the information above helps you get the matter resolved as quickly as possible.

Thank you again for your patience and understanding.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 10/16/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** **
Initial Complaint
Date:10/11/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged $300 plus for purchasing a Groupon. I filed a claim with my bank and was issued a temporary credit, but then they up denying it because they said they contacted Groupon and it said that the vouchers had been redeemed. It also says on Groupon that There has been a credit but that is not the case either. I did not make this purchase and there was fraudulent activity on myaccount. Groupon is telling my bank because I logged in and made the purchase that there is nothing they can do. I have used Groupon times and the only solution they gave me was deleting my credit card from the account. On my ********************** account, it states that I was refunded. However, I never received anything.
Business Response
Date: 10/12/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I want to sincerely apologize for any frustration or inconvenience this situation has caused. Ive carefully reviewed your request and the details related to your account and purchase.

After a thorough investigation, I regret to inform you that, due to our refund policy and the specific terms of this particular deal, we are unable to issue a refund. This was a non-refundable deal, as outlined on the deal page at the time of purchase. Once a purchase is completed, we remit payment to the partner merchant in order to honor the voucher, and as a result, were unable to reverse the transaction.

We always strive to be as transparent as possible about the terms and conditions associated with each offer, and these are clearly presented on the deal page before a purchase is finalized. Our goal is to ensure that every customer can make an informed decision with full visibility into the terms of the deal.

I understand that you feel this transaction may have been unauthorized, and I know this adds another layer of concern. If you believe your account was compromised, I strongly recommend updating your account credentials, as an added security measure, especially since you mentioned that you did not initiate this purchase.

While Im unable to proceed with a refund for this order, please know that your concerns have been noted, and we take these matters seriously. If you need further assistance in securing your account or have questions about any other Groupon-related activity, were here to help.

Thank you again for your understanding, and we sincerely apologize for the inconvenience.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:10/10/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good evening,My name is ******* ***** just purchased a **** club membership for $15.00 wasnt aware that it was only for new members .so I request to have a refund .when I chatted with a representative on Groupon .so **** tells me its non- refundable and Im not out of $15.00 for a membership I cant use at all .and suggested I give it as a gift .which I will not .i just want my money back .i will never purchase anything from this company again .or recommend Groupon to none of my family or friends .purchased from them before and never had a issue until now.very vexed right now.
Business Response
Date: 10/12/2025
Hi Crystal,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I want to sincerely apologize for the frustration and inconvenience this situation has caused. We understand how disappointing it can be to purchase a deal, only to find out later that it doesnt apply to your specific circumstances.

Upon review, your refund request was initially denied because the voucher had already been viewed, which typically renders it ineligible for a refund under our policy. However, in consideration of your situation and as a gesture of goodwill, Ive issued a full voucher value of $15 as Groupon Credits to your account "***********************************************".

The credit is available to spend immediately and will never expire against almost anything on our site. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.

When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.

We truly value your past business and hope this resolution helps restore some of your confidence in our service. If theres anything else we can assist you with, please dont hesitate to reach out.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:10/10/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for Jubilee Plastic Surgery this week. II accidentally made a mistake on my email address( one number was incorrect). I have been unable to contact Groupon to rectify the situatio and of course no coupon has been sent to me.. I would like the coupon I paid for or refund my money !
Business Response
Date: 10/16/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I completely understand how frustrating it must be to have made a small typo in your email address and not receive the Groupon you purchased. Im truly sorry for the inconvenience this has caused, and I appreciate your patience while we work to resolve it.

Please note that our customer support is available exclusively through our *********** at Groupon FAQ. From there, you can connect with our team via chat or email for any assistance you might need.

To help us locate your order and resolve this matter as quickly as possible, Ive sent you a direct email requesting some additional details about your purchase. This information is essential for us to carefully review and address your concern effectively. Please respond to that email at your earliest convenience so we can ensure a swift resolution for you.

Thank you for your patience and understanding. We are committed to rectifying this for you as soon as possible.

Regards,

******* *********
Manager
Groupon Customer Support

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