Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,850 total complaints in the last 3 years.
1,321 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am requesting a refund of over $913 in Groupon Bucks (store credit) that I originally paid in cash several years ago. Groupons platform has become nearly unusable most deals have disappeared, and the few that remain either arent local or dont allow Groupon Bucks to be used (including high-value offers like cruises).I was misled by the impression that Groupon Bucks could be used just like cash. But despite offering travel deals like ****************, Groupon does not allow Groupon Bucks to be used on those listings even when purchased directly through their platform. This is deceptive and a bait-and-switch ********* make matters worse, Groupon offers no meaningful path to convert Bucks back to cash or use them on valuable services. Their Terms state Groupon Bucks do not expire yet that becomes irrelevant if there is nothing usable to spend them on. This is not just frustrating its ************ original payment method is no longer active, so I am requesting a refund via ******, or a digital gift card (Amazon, ***** etc.). Groupon should not be allowed to profit off of breakage while customers are left with worthless credit.
Business Response
Date: 09/02/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comment along with all internal Groupon correspondence. I also sent you a direct response via email from **************************.

Regarding your complaint:
Im sorry to hear that youre unable to find suitable deals to use your Groupon Bucks.

After reviewing the account associated with ************************ we were unable to locate any active Groupon Bucks balance. To assist you further, could you please reply to the email with the correct account email address where the Groupon Bucks may be available? Once we receive that information, well be happy to review further and explore possible options.

Ive included more detailed instructions in my direct email. If you have any other questions, feel free to reply there.

Thank you for your understanding.

Best regards,
******* ***** B
Manager
Groupon Customer Support
Initial Complaint
Date:08/20/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for a dryer vent cleaning to find that the entire vent would not be cleaned, only a small portion. I was told by Groupon that I would get a refund of $26.00 and they only gave me a credit of $6.00.
Business Response
Date: 09/01/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. Im truly sorry to hear about the disappointing experience you had with your dryer vent cleaning purchase.

Although the refund period for this purchase has passed, Ive carefully reviewed your case and, given the circumstances, Ive made a one-time exception and processed a full refund of $23.49 in Groupon Credits to your account. Please note that refunds can only be issued for the amount paid, excluding any applied discounts.

Groupon Credits are easy to use and never expire, giving you the flexibility to apply them toward any deal on ************************** whenever youre ready. You can view your available balance at any time in the top-right corner of your My Groupons page under Groupon Credits balance. At checkout, simply select the option Apply available Groupon Bucks under Payment Method, and the credits in your account will automatically be deducted from your total.

I truly regret the confusion surrounding this refund and the trouble it has caused you. Your experience is important to us, and Ill be sharing your feedback internally to help ensure were providing clearer communication and a smoother resolution process in the future.

Thank you again for bringing this matter to our attention. I hope this resolution helps restore your confidence in us, and we look forward to serving you better in the future. If theres anything further I can assist you with, please dont hesitate to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 09/04/2025
Better Business Bureau:

I appreciate your help resolving the issue with Groupon. Thanks very much.
Sincerely,

***** J *******
Initial Complaint
Date:08/20/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have purchased 2 vouchers for facial treatment on Groupon. After attending the first session, I realized I could not stand the treatment heat. The procedure has actually caused me skin burns. I contacted Groupon and requested refund for the second voucher. But they refused to give me the money back, saying they could only credit my Groupon account because it had trespassed 3 days. This is misappropriation of funds for services they are not providing. I don't have any plans to buy any other treatment on Groupon. I want my money back.
Business Response
Date: 08/30/2025
Hello Alpha,

Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comment along with all internal Groupon correspondence. Ive also just sent you a direct response via email from **************************.

Regarding your complaint:

I'm sorry to hear that you no longer wish to use the second voucher due to your negative experience with the first one. As per our refund policy, refunds for local deals are available within 3 days of purchase. In your case, we had previously issued a refund as Groupon Bucks as a gesture of goodwill.

However, as a one-time exception, Ive now processed a refund to your original form of payment. The refund should appear in your account within a few business days, depending on your bank. Please note that we wont be able to make this exception again in the future.

You can review our refund policy at any time by visiting the Groupon Promise page on our website.

If you have any additional questions, feel free to reply to my direct email.

Thank you for your understanding.

Best regards,
******* ***** B
Manager
Groupon Customer Support
Customer Answer
Date: 09/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** Ouriques
Initial Complaint
Date:08/20/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am unable to us my Groupon Bucks in the amount of ****** for ANY of the over 20 plus purchases I have tried to buy. I always s receive a email saying Purchase denied. I simply would like to speak to a person to understand what are the proper steps to take to use my Groupon bucks. When I inquire in the app. Im directed back to the same section with no resolution to my issue. PLEASE HELP. Thank you.
Business Response
Date: 09/01/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I sincerely apologize for the inconvenience you've experienced while trying to use your Groupon Bucks. I completely understand how frustrating it must be to repeatedly encounter issues with your purchases.

It appears that there was an issue with processing your recent transaction. I want to assure you that we are actively working to enhance our system to prevent such problems in the future and ensure smoother order processing for our valued customers.

I've taken the liberty of removing any restrictions that may have been preventing you from completing your order. I kindly request that you try placing the order again, and I hope this resolves the issue for you.

If there is anything else I can do to assist you or if you have further questions, please feel free to let me know. Your satisfaction is important to us, and I want to ensure that you have a seamless experience moving forward.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:08/20/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have not been able to download Office 2024 that I paid $23.40 for on August 8. I have tried to contact Groupon to get the problem resolved but have received no answer, which I find to be inexusable. I would like to have my purchase price refunded.
Business Response
Date: 09/01/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. Im truly sorry to hear about the difficulty youve had downloading the product and for the frustration caused. Please know that your satisfaction is important to us, and I am here to assist you.

After carefully reviewing your account, we were unable to trace any previous contact attempts with our support team. For future reference, please note that our customer support is accessible exclusively through our *********** at Groupon FAQ [******************************************]. From there, you can connect with our team via chat or email to receive the assistance you need.

Regarding your Groupon for Office 2024 Home & Business and 2024 Pro Plus, our records indicate that the voucher was marked as redeemed on August 9, 2025. This indicates that the Office 2024 software should have been delivered to you. Given that the voucher has already been redeemed, we're unable to process a refund at this time.

For any issues or assistance regarding the Office 2024 software, I recommend contacting the merchant directly at *********************** They should be able to provide the necessary support you need.

Thank you for your understanding and patience. Please don't hesitate to reach out if there's anything else I can do for you.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 09/02/2025

Complaint: 23775015

I am rejecting this response because: I was not able to use the office program that was downloaded. It is unacceptable that they will not reimburse for an unusable product,

Sincerely,

****** Poll
Business Response
Date: 09/04/2025
Hi ******,

Thank you for reaching out and expressing your concerns about the office program you downloaded. I understand how frustrating it must be not to be able to use a product you've purchased, and I sincerely apologize for the inconvenience this has caused.

I noticed that youve filed a dispute with your financial institution regarding this transaction. While your transaction is under review by them, our ability to provide direct assistance is limited at this time. The best course of action would be to work closely with your financial institution, since they are the payment processor for this transaction. They will be in the best position to determine the outcome of your claim and assist you further in this matter.

I truly regret the inconvenience youve faced and appreciate your patience while this matter is being handled. If you have any further questions in the meantime, dont hesitate to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 09/05/2025

Complaint: 23775015

I am rejecting this response because: Even though I also went to my credit card company you are the responsible party and I expect a refund from you.

Sincerely,

****** Poll
Initial Complaint
Date:08/20/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a bowling groupon on 20 August. However, I was unaware that a gift card for $25 was also automatically selected simultaneously. I didn't realize it until my purchase had been finalized. I reached out to groupon customer service but that said all gift card purchases are final regardless of the circumstances. I just need my money refunded as I didn't manually select the gift card.
Business Response
Date: 08/23/2025
Hello *******,

Thank you for reaching out through the Better Business Bureau. Ive reviewed your most recent comments, along with all internal Groupon correspondence. Ive also just sent you a direct response via email from **************************.

Regarding your complaint: I understand that you didnt intend to purchase the gift card, and it appears it was added to your cartpossibly from a previous browsing sessionalongside the bowling deal.

Unfortunately, as stated at the time of purchase, Groupon gift cards are non-refundable. Once purchased, they cannot be canceled or refunded. That said, the gift card does not expire and can be used at any time on our website by redeeming it to your account.

Ive included step-by-step instructions in my direct email on how to claim and use the gift card. If you have any further questions, please feel free to reply to that message.

Thank you for your understanding.

Best regards,
******* ***** B
Manager
Groupon ****************
Initial Complaint
Date:08/20/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a Groupon for an oil change and a tire rotation for ******* I went there to have the work done and the gentleman thatworked there wanted to charge me an additional $150 for work to be done. I said I did not want to do that work and I just go somewhere else to get the oil change and the work done the gentleman opens my Groupon and selected redeem to get a code. Then after I said, I didnt wanna have the work done. He told me I could contact Groupon to geta refund. I didnt realize in that moment that he actually hit that it was used within minutes of me leaving there I contacted Groupon to them know that I did not actually use the Groupon. I had no work done and I wanted to have a refund to go somewhere else. I gave her on the workers name the location. Also the time I have been reaching out to Groupon for the last 20 days asking for a refund-and only being told someone would contact me and no one has contacted me. Nothing has been done. I just want my money back for something I did not have done. Im very frustrated. Im not able to have a group on assist mewith this. The only way to communicate with them is through a chat. Theres no phone number to call the email is not helpful either. No one responded back to me.
Business Response
Date: 08/23/2025
Hi Fawna,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I want to begin by sincerely apologizing for the frustration and inconvenience you faced both at the merchant location and while trying to get this resolved with us. I understand how upsetting it must have been to leave without receiving the oil change or tire rotation you purchased, only to then discover your voucher had been marked as redeemed. That is certainly not the experience we want for our customers.

Regarding your Groupon for ****************** and Tire Centers, after a careful review, I can confirm that our team has provided you with the link to process your refund. You have successfully used this link to process the refund into Groupon Bucks on August 20, 2025. These Groupon Bucks are available for you to use immediately and never expire. You can easily view your balance at any time by visiting your My Groupons page. When you're ready to make a new purchase, just check the box next to "Apply available Groupon Bucks" under Payment Method at checkout, and the corresponding amount will be deducted from your total.

Your feedback is immensely valuable to us, and I will ensure that it is shared with our internal team to prevent similar issues in the future. Thank you once again for your patience and understanding as we worked to resolve this matter.

Please let us know if there is anything else we can do to assist you.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:08/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a voucher from Groupon May 3rd for a 5 hour ***** **** Private Yacht Tour in amount of $1750. After I booked the tour for August 11th, 2025, two weeks before the tour I was contacted by ***** **** representative saying I need to book and pay for a captain. The captain informed me I needed to pay $125 - $150 per hour for captain service plus tips. Since I already paid a large amount for this tour, I couldn't afford to do so, so I reached out to Groupon asking for a refund. Groupon refused to give me a refund saying that merchant has corrected the issue and I should reach back out to them. When I contacted them again, I was informed again that without booking and paying for captain I was not going to use my voucher. I then contacted my credit card company filing the complaint, but was denied the refund because I was told that groupon has fulfilled their end of the deal by providing us with the voucher and we need to talk with the merchant to get the service fulfilled.
Business Response
Date: 08/24/2025
Hi Asta,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I'm very sorry to hear about the unexpected charges and the difficulty you've faced in trying to resolve this matter. We understand how frustrating this situation must be, and we sincerely apologize for the inconvenience caused.

Upon reviewing your inquiry, I found that the purchase you are referencing was made using a different email address than the one from which you contacted us. In order to ensure the security of your account and verify that this purchase belongs to you, we kindly ask that you provide the following information:

- Bank Name
- Name of a deal purchased in the last 12 months (excluding the current purchase)
- Exact Name on the account
- Last 4 digits of the card
- Billing Address
- Exact Amount Paid
- If the purchase wasn't made via credit card: Specify the payment method used

Once we receive this information and verify the account ownership, we will be able to proceed with reviewing your case further and offer appropriate assistance.

We appreciate your patience and understanding, and were committed to resolving this for you as quickly as possible. Please dont hesitate to reply with the requested details at your earliest convenience.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:08/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was using Groupon Bass Pro Shops promotion for a $15 gift card for my purchase of game cameras worth over the required $170 amount. I got a screen (attached) stating that after I made my purchase I would get an email explaining how to get the gift card - but I did not receive an email. Bass Pro Order W258736246 on August 4, 2025. Simply provide the gift card or a check and this issue can be acceptably resolved.
Business Response
Date: 08/24/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I understand how important it is to receive your reward as expected, and I sincerely apologize for any confusion or inconvenience caused by the delay.

To clarify, the $15 gift card reward is provided after the purchase has been verified and confirmed as not cancelled or returned by the brand. This verification process is handled in coordination with the merchant and may vary depending on their individual return and cancellation policies.

In general, this process can take up to 90 working days from the date of purchase. We kindly ask for your patience during this period while the validation is completed. Once your purchase is verified, you will receive an email with details on how to redeem your gift card.

If you do not receive your reward within the expected timeframe, or if you have any additional questions about the reward process, we encourage you to reach out directly to our **************** team for rewards at *********************************************** Theyll be happy to assist you further and ensure your concern is addressed promptly.

Once again, we apologize for the delay and appreciate your understanding and patience as we work to fulfill your reward.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:08/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is an extremely deceptive business that can only be described as predatory.I wanted to see the final price of a pair of tickets and enter an additional promo code. They only have 1 button in the checkout experience, which I thought would take me to the cart. Nope, that is the purchase and all sales are final. I never even wanted the tickets in the first place. Per FTC, this is lack of clear disclosure and misleading user experience and a violation of the ***** act.Of course Groupon says all sales are final. Of course, support says they can only issue Groupon bucks and not the original form of payment. This is 100% not true. They just dont want to do it.For other shoppers, DO NOT buy from Groupon.
Business Response
Date: 08/24/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Im truly sorry to hear about the confusion and frustration surrounding your recent transaction. I understand how disappointing it must have been to realize that the purchase was completed without the opportunity to review the final price or apply a promo code, especially when that wasnt your intention.

After thoroughly reviewing your request, I regret to inform you that, due to our refund policy and the nature of this particular deal, were unable to modify, cancel, or refund the voucher after purchase. I completely understand this isnt the outcome you were hoping for, and I sincerely wish I could offer more flexibility in this case.

That being said, I want to assure you that your situation has been taken into consideration. As a one-time exception, our Customer Support team has issued you the full voucher value of $96.98 in Groupon Credits to your account registered under ************************* These credits are already available in your account and can be used immediately. They will not expire and are applicable toward almost anything on our site.

You can view your available balance by logging into your account and checking the top-right corner of your My Groupons page, where it says Groupon Credits balance. When you make a future purchase, simply ensure that the box next to Apply available Groupon Bucks is checked at checkout, and the credits will be automatically applied to your total.

We truly regret that this experience did not meet your expectations. Your feedback is incredibly valuable to us and has been shared with the appropriate teams for further review. If theres anything more I can do to assist you, please dont hesitate to reach out.

Regards,

****** *.
Manager
Groupon Customer Support

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