Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,890 total complaints in the last 3 years.
1,296 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im filing complaint as I made appointment at Thai touch therapy using Groupon voucher and gave the merchant the voucher code which they asked for but when I went there at appointed time the buisnesss was closed and I wasnt able to receive the service I contacted Groupon and was told since its been redeeemd theyre unable to issue refund to original payment method Id like refund to be issued to original payment method Id like ******$ which I paid for back to my original payment method If refund isnt issued Ill be escalating this
Business Response
Date: 10/11/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Im sorry to hear about your experience.

Ive reviewed your account, and I wasnt able to locate any previous contact from you regarding this matter. If you reached out using a different email or received a case number, please feel free to share that with me so I can review the full history and assist you accurately.

That said, I want to clarify that in situations where a customer reports not receiving the service despite a voucher showing as redeemed, we do not deny a refund. Our standard process is to escalate the concern, so our team then reaches out to the business directly to verify the situation. Were more than happy to do the same for you here.

To help us investigate this properly, could you please provide the following details:

- The location of Thai Touch Therapy you visited

- The date and time of your scheduled appointment

- If possible, a screenshot or copy of your appointment confirmation (email or text)

Well use this information to follow up with the merchant and review your request thoroughly.

Thanks again for your patience and cooperation we look forward to resolving this for you.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 10/13/2025

Complaint: 23997407

I am rejecting this response because:
A visited ********** location
10/9 5:30pm
I called them so theres no appointment confirmation
I emailed this to Groupon on last week and theres been no reply
Id like full refund to be issued to original payment method
Sincerely,

***** Ch
Business Response
Date: 10/15/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for following up. Id like to clarify a few important points regarding your complaint.

After reviewing our full communication history, I can confirm that we did respond to your original inquiry and escalated the matter to our merchant relations team for review.

We have since heard back from the merchant, who confirmed that your appointment took place at their *********** location on Thursday, October 9th at 5:30 PM, and that you received a 90-minute Thai Combination massage.

They also provided us with a screenshot of your conversation confirming:

- You were informed in advance that the ********** location was closed.

- You agreed to reschedule your appointment at their ******* location.

- You received the service as planned at *************************************

Given this confirmation, we are unable to process a refund, as the voucher was used and the service was rendered.

We understand you may have initially gone to a different location, but since you were redirected and later confirmed your appointment and completed the service, your voucher was fulfilled.

If you have any additional information that contradicts the above such as proof that the service did not take place wed be happy to review it.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 10/15/2025

Complaint: 23997407

I am rejecting this response because:
Hello I didnt receive the service from th merchant if refund isnt issued Ill be escalating this matter to general attorney of New York
Sincerely,

***** Ch
Initial Complaint
Date:10/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a groupon for an alignment and the manager at the store would not honor the groupon. I filed for a refund on the 3rd day on Groupon and have been ignored.
Business Response
Date: 10/11/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I completely understand how frustrating it must have been to purchase a Groupon for an alignment at *********************** and then have the voucher not honored. Im very sorry for the inconvenience and the delay in receiving a response to your refund request.

I want to assure you that your issue has already been escalated to our resolution team for review. Our team typically provides an update within 48 to 72 hours, but in rare cases, it may take up to 7 days to fully review and provide a resolution. Please rest assured that we are treating your case with priority and will make every effort to ensure it is resolved as quickly as possible.

Once an update is available, you will receive a direct email from us with the outcome. In the meantime, I kindly ask for your patience while our team works on this matter. Your understanding is greatly appreciated, and we truly value your continued support as a Groupon customer.

Thank you again for bringing this to our attention and for your understanding.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:10/09/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchase a fishing cruise through Groupon as a fathers day present. It was 7 tickets so that our entire family could go fishing when they were visiting in town. The merchant cancelled on us while they were visiting. So we rescheduled. They cancelled on us again. So we rescheduled. They cancelled on us AGAIN. Groupon refused to give me a refund so I have $350 in groupon bucks to spend. Im FORCED purchase items with groupon bucks on their platform now. I spent $65 of it on a series of med spa appointments but then was in a car accident and could not make those appointments. They refused to refund me in any way.I tried to spend the rest of the bucks on items I can have shipped and they only let me purchase a few items. They WILL NOT let me spend the rest of my Groupon Bucks. I now have $188 dollars left that they wont let me spend.This is the worst company I have ever been involved with.
Business Response
Date: 10/10/2025
Hi ******* ,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I sincerely apologize for the inconvenience youve experienced with your recent purchase.

It appears there was an issue during the transaction process. Please rest assured that were actively working to enhance our system to prevent similar issues and ensure a smoother checkout experience in the future. While our system includes security measures to detect potential issues or orders that may not comply with our Terms of Use, occasionally valid transactions can be mistakenly blocked and I truly regret that this happened in your case.

Ive now removed any restrictions that may have been preventing you from completing your order. Please try placing the order again using your available Groupon Credits from the last attempted purchase.

If you encounter any further issues or need additional help, please dont hesitate to let me know Ill be glad to assist.
Regards,

Sandhya K
Manager
Groupon Customer Support
Customer Answer
Date: 10/13/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ****
Initial Complaint
Date:10/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today, 10/8/2026, I purchased two Groupon promos for Shutterfly 12 X 12 calendars. On the Groupon website, it stated clearly that it was for either a 12 X 12 or an 8 X 11 calendar. I HAVE A SCREENSHOT AS PROOF! When they sent the receipt to me and the information to Shutterfly, however, it said only 8 X 11 and, therefore, Shutterfly will not honor my promos. GROUPON made an ERROR and they need to CORRECT it! I have tried for HOURS to use their chat feature (which is the only way you can contact them) but no one every started the chat. If they can not or will not correct their error, I WANT A REFUND!
Business Response
Date: 10/10/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: We recognize that you're encountering difficulties using the voucher due to the calendar size not matching what you intended to order.

Weve reviewed the details of your purchases and understand there may have been some confusion. The title of the deal you purchased is:

"One, Two, or Five, 8x11 or 12x12 Personalized 12-Month Wall Calendars from Shutterfly"

This title reflects six distinct options available for purchase varying both in size (8x11 or 12x12) and in quantity (One, Two, or Five). The prices differ depending on the specific combination selected.

Upon reviewing your order details and the screenshots you provided, we can confirm the following:

- You purchased "One 12-month 8x11 Wall Calendar"

- And separately purchased "Two 12-month 8x11 Personalized Wall Calendars"

These were the specific options selected and confirmed at checkout, and they match the voucher information that was sent to Shutterfly. Unfortunately, Shutterfly will not honor these vouchers for the 12x12 size, as they were purchased for the 8x11 format.

If you did not intend to purchase the 8x11 versions and no longer wish to use these vouchers, we completely understand and want to make this right.

To initiate a refund for your order, please ensure you're logged into your Groupon account using the email address: ***************** and access the refund options through the following links:
****************************************************************
****************************************************************
Please note:

- This refund link will remain valid for the next 3 days

- Refunds will only be issued for the amount paid, excluding any applied discounts or promo codes

Once you click the link, kindly confirm that you're correctly redirected to the refund options page. If you run into any issues, please contact us again with your case ID ********, and well be happy to assist further.

Our customer support team is available 24/7 and is well-equipped to resolve all issues. You can contact us anytime using the following link: ******************************************.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:10/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 26, 2025, my boyfriend and I were visiting ********, ***** and decided to book a hotel for the night through Groupon, using Klarna for payment. Groupon immediately confirmed the purchase and issued me a voucher for the room.When we arrived at the hotel shortly after booking, the front desk informed us they were overbooked and had no rooms available. They could not honor the Groupon reservation at all. The Groupon listing had shown available rooms when I booked, but this was clearly inaccurate. With no place to stay, we were forced to drive two hours back home late that night.I contacted Groupon customer service right away to request a refund, but they told me they couldnt assist and directed me to Klarna. I opened a dispute with Klarna, but Groupon denied it, claiming that the voucher had been delivered. While technically true, that voucher was completely useless, as the hotel could not honor it.Since then, both Groupon and Klarna have refused to refund me, even though I received no product or service. ****** has since confirmed that Groupon never refunded them, which is why my dispute was closed and my payment plan was reactivated.This situation has been an absolute nightmare and a total failure in customer support from both companies. I paid $357.73 for a hotel stay I was denied because Groupon listed false availability, and Ive been bounced between Groupon and Klarna for over two months without resolution.I am requesting: - A full refund of $357.73, issued either directly to me or to Klarna so that my account is properly credited.- That Klarna immediately pauses or suspends the active payment plan for this order until the refund is resolved.
Business Response
Date: 10/16/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Thank you for reaching out and for providing additional information regarding your recent hotel booking through Groupon on July 26, 2025.

First and foremost, I sincerely apologize for the inconvenience and frustration you've experienced, especially given the circumstances in which the hotel was unable to honor your reservation. We understand how disappointing this situation has been and appreciate your patience as we work through it.

Upon reviewing the screenshot you submitted, weve found that the attached document does not appear to be a valid dispute closure letter from Klarna. We have recently responded to Klarna regarding your claim. Based on our records, your dispute with Klarna is still pending and has not yet been formally resolved.

In order to assist you further with your refund request, we kindly ask that you reach out to Klarna directly to confirm the current status of the dispute and continue working with them on the matter. If you have formally filed a charge dispute through your financial institution, then the next step is to work with them directly toward a resolution.

Please note that once a financial institution becomes involved, we are required to allow that process to run its course before taking further action on our end.

We understand this has been a difficult experience and remain committed to supporting you however we can within the scope of the process.

Thank you for understanding!

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:10/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Complaint: No Response from Groupon on Expired Gift Order (Order #**********)Dear Better Business Bureau,Im filing a complaint against Groupon, Inc. for failing to respond to my customer service requests regarding an expired gift voucher.Purchase: Order #********** Texas Winos Full-Day Winery Bus Tour for One with Meal and Souvenirs purchased May 9, 2025 as a gift for my mother, who could not use it due to deployment. Initial request to Groupon: I emailed support on September 24, 2025, asking for a refund, credit, or voucher reinstatement/extension. I have received no reply. Follow-up: I sent a follow-up message requesting an update; still no response. Additional attempt to reach Groupon: I submitted their online Report Illegal Content form on October 1, 2025 because I couldnt find a working support email; this was acknowledged only by an automated page. Desired resolution:Please assist me in obtaining either (1) a refund to the original payment method or **(2) a full Groupon credit and reasonable voucher extension so I can use the funds I paid for this ******* contact information:Name: ***** ****** Email: ********************* Phone: ************ Address: ******************************************** Attachments:Order/voucher details and original email to Groupon (9/24/2025) Follow-up email (no response) Screenshot/PDF of the online form submission (10/1/2025) I authorize the BBB to share this complaint and my contact information with Groupon to facilitate a resolution. Thank you for your help.Sincerely,***** ******
Business Response
Date: 10/12/2025
Hi Kynna,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I request you to accept our sincere apologies for the delay in response and any frustration this situation may have caused.

Ive reviewed your request regarding the expired voucher for the Texas Winos Full-Day Winery Bus Tour (Order #**********), and I completely understand your concern, especially given your mother's deployment.

Unfortunately, we are unable to extend or modify the expiration date of any voucher, as this is determined by the merchant when the deal is initially offered. Additionally, the timeframe within which we are able to offer a refund has now passed, and the voucher has expired. As a result, we are unable to issue a refund or accept a return at this time.

However, even though the promotional value of your voucher has expired, you or your mother can still use it with the merchant for at least the amount you originally paid, and the merchant is responsible for honoring that amount.

Weve carefully reviewed our records, and unfortunately, we were unable to locate any previous contact attempts associated with your email address regarding this matter. We truly regret if there was any technical issue that prevented your messages from reaching us.

We understand how important it is to receive timely support, and were committed to providing assistance whenever our customers need us. For future reference, please note that we offer 24/7 customer support via chat and email, which can be accessed anytime through the following link: ******************************************

We appreciate your feedback about your experience and will ensure it is shared with the appropriate teams for review. If theres anything further we can assist you with, please dont hesitate to reach out us.

We apologize for any inconvenience this may have caused and appreciate your understanding.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:10/08/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought 2 concert tickets through Groupon (I have an account) and received an email confirmation of the purchase. When the concert came i was not able to access the concert vouchers on the app or website. I sent numerous customer support inquirys and not a single response. The concert came and went and i ended up having to buy tickets through ************.
Business Response
Date: 10/10/2025
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I sincerely apologize for the inconvenience and disappointment you faced when you were unable to access your concert vouchers. I completely understand how frustrating this must have beenespecially after receiving the purchase confirmation and expecting to attend the event.

After carefully reviewing your account, I can confirm that your Groupon purchase was made using the email address ******************** However, it appears that you were logged into a different Groupon account, ********************** when attempting to view your tickets. This is why the vouchers did not appear in your app or account at the time.

Additionally, I want to clarify that our records show our support team did respond to your previous inquiries. However, its possible that our messages were filtered into your spam or junk folder. To avoid this in the future, we recommend adding Groupon to your safe-sender or whitelist to ensure you receive all communication from us promptly.

Regarding your refund request, I truly understand your disappointment in missing the concert and having to purchase additional tickets elsewhere. Unfortunately, because these were tickets for a specific dated event and were successfully delivered to the email address provided at checkout, were unable to issue a refund. Per Groupons policy, event tickets are non-refundable once purchased, as they are tied to a fixed event date and lose all value after that date passes.

Please know that this policy exists because once a purchase is completed, Groupon immediately pays the event partner for the tickets on your behalf. As a result, we are unable to offer refunds after the event date has passed. The refund conditions and event terms are always displayed on the deal/ purchase page so customers can make informed decisions before completing a purchase.

We truly regret that you were unable to access the tickets in time and that this situation prevented you from attending the concert as planned. We value your feedback and will certainly use your experience to improve our processes and communication moving forward.

Although were unable to provide a refund in this case, please know that we genuinely value your business and want your future experiences with Groupon to be positive and seamless. Please feel free to reach out if you have any further questions or need assistance with anything else.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 10/12/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *****
Initial Complaint
Date:10/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
********* word software that is rather dated and unsupported was offered at a reasonable price which interested me as I had just updated an old Mac computer to Big Sur and needed an inexpensive solution to update software on it. I purchased the software with and unlimited license and was given a redemption code which I used to receive the software download from the company but it never arrived. I contacted the company first and waited another 24 h then contacted Groupon and waited another 24 h. Then I called the ** number and they said a refund was requested - I never asked for one and I was advised to replace the order. Then I got an email from Groupon and they said that ** could not fulfill the order which is bunk because I went back to the Groupon site to look into a later version and I found the version I purchased for sale at $60 above the purchase price of my original order. So obviously they have it to sell, they are just trying to get more money out of me by cancelling my order against my will. I paid ***** but that is not the amount in dispute. They cancelled my order to get me to pay $80.99 for the same obsolete software.
Business Response
Date: 10/12/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience and frustration this situation has caused you.

Upon reviewing your case, I can confirm that your request was escalated to the merchant by our internal team on October 6, 2025. The merchant initially informed us on October 7, 2025 that they would be contacting you directly regarding your order. However, they later updated us the same day stating that the product is no longer available, and advised us to proceed with a refund for your voucher.

I understand from your feedback that you did not request a refund and that you would have preferred to receive the software you originally purchased. I also understand your concerns regarding the pricing discrepancy you noticed on our site. Please know that we value your trust, and your feedback has been noted and shared with the relevant teams for further review.

In light of the merchant's confirmation that the product is no longer available, and in order to resolve the issue promptly, I have gone ahead and processed a full refund for your order to your original form of payment. While we issue all refunds immediately, please allow your financial institution a few business days for the credit to reflect on your account.

Please note that refunds are issued only for the amount paid for the voucher, and any promotional discounts used at the time of purchase (e.g., an extra 10% off code) are not reimbursed, in accordance with our promotional terms.

We regret that this experience has fallen short of your expectations and appreciate you bringing it to our attention. If there's anything more we can do to assist you or if you have further questions, please dont hesitate to reach out.

Thank you for your understanding and patience.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:10/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did not purchase a $2500 Groupon for a Dental Implant at ***************************. It has to be fraud. They had my card from when I purchased a dental cleaning weeks before. They are trying to say I purchased it on my phone and I didn't. I never purchased the buy button. I think I would know if I spent $2500! By the time I noticed it on my statement it was past the refund period. They are offering a credit. There is NO WAY I will find $2500 worth of stuff to purchase on their website. This is a scam.. Please help.
Business Response
Date: 10/11/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I completely understand how concerning it must have been to see such a charge on your statement, especially when you did not authorize this purchase. I sincerely apologize for any distress or inconvenience this situation has caused you.

After thoroughly reviewing your account and the details of this transaction, we did not find any evidence to suggest that your account was accessed without your authorization. According to our records, the purchase was completed using the credentials associated with your account. I understand that this may be disappointing to hear, and I want to assure you that we take reports of potential unauthorized activity very seriously.

Regarding the purchase itself, the cancellation deadline for this deal has unfortunately passed, and as per our policy, we are unable to issue a refund to the original payment method. However, in recognition of your situation and as an exception, we have provided a link to initiate a refund in the form of Groupon credits.

Link - *****************************************************************************************************************************

Groupon credits give you full flexibility to explore thousands of deals across a wide variety of categories, from local services and experiences to products and travel, providing multiple opportunities to apply the credit toward something you would enjoy.

I regret to inform you that this deal is not eligible for a refund to the original method of payment.

I sincerely apologize for not being able to meet your preferred refund method, and I appreciate your understanding and patience in this matter. Im confident that your next experience with Groupon will be both enjoyable and rewarding.

If you're concerned about the security of your account, I recommend updating your email address and/or password for additional protection. To update these details, please visit ******************************, sign in, hover over your name in the upper-right corner, and select "My Account." From there, you can update your email address, password, and other account details.

We understand your frustration and regret that this situation has caused any inconvenience. Your trust is extremely important to us, and we are committed to making your future experiences with Groupon safe, secure, and enjoyable.

If you have any further questions or concerns, please do not hesitate to reach out to us.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 10/21/2025

Complaint: 23985952

I am rejecting this response because: Hello. No. This complaint has NOT been resolved. I have not received a refund from Groupon.
Please help. Thank you.

Sincerely,

******* ******
Business Response
Date: 10/23/2025
Hi *******,

Thank you for reaching out and sharing your concerns regarding your refund request. I sincerely apologize for any frustration or inconvenience this situation may have caused you.

We have carefully reviewed the details of your purchase and your request. While we are unable to issue a refund back to your original payment method, as the purchase falls outside the cancellation window outlined in the deals terms, we want to ensure that your concern is addressed in a way that is fair and helpful.

As an exception, we have provided a link that will allow you to initiate a refund in the form of Groupon credits. Please ensure that you are logged into your Groupon account using the email address ************************ before accessing the link: ****************************************************************

Kindly note that this link will remain active for the next three days, and it will provide you with the appropriate refund options to complete the process. Groupon credits are easy to use and never expire, giving you the flexibility to redeem them on another deal of your choice at any time.

Once you have clicked the link, please confirm that you were redirected correctly to the refund page. If you encounter any issues or have further questions, do not hesitate to contact us using your case ID ********, and we will be happy to assist you promptly.

We truly appreciate your patience and understanding, and we hope this resolution provides a satisfactory outcome. Thank you for being a valued Groupon customer, and we look forward to helping you enjoy your future deals.

Warm regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 10/24/2025

Complaint: 23985952

I am rejecting this response because:
I did not click the order button. I do not need an implant! They had my card on file.. Somebody there purchased it in my behalf..

Sincerely,

******* ******
Initial Complaint
Date:10/07/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
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The business failed to respond to the dispute.
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Date of purchase - 9/6/25 Amount -$110.16 I purchased one Keratin treatment. I found out (after I bought the Grouon) that the chemicals are too harsh for my hair, I have very fine hair, so I asked for a refund to my credit card. Instead they gave me a credit for Groupon Bucks which I do not want and I am never purchasing anything from Groupon again!!!! They are the worst, have terrible customer service, and do not refund the customer or pay companys the money they owe them. I tried to resolve the problem numerous times via chat and email. I just want my money refunded to my credit card.Thanks, ******* ****** 10.7.25
Business Response
Date: 10/09/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience and frustration youve experienced.

I understand that you are referring to the refund status of your order #********** One Keratin Treatment at Ranis Beauty Salon, and that you were issued Groupon Bucks instead of a refund to your original payment method.

Upon reviewing your case, and in consideration of your situation, I have now converted the Groupon credits into a refund back to your original payment method as a one-time exception.

Please note that while the refund has been issued immediately from our side, it may take your financial institution a few business days to reflect the credit on your statement, depending on their processing times.

If you have any further questions or need additional assistance, please dont hesitate to let us know. We appreciate your patience and thank you for giving us the opportunity to make this right.

Regards,

****** *.
Manager
Groupon Customer Support

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