Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Groupon, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary of Issue On June 13, 2025, I purchased two distinct services from O-Bar Atl via Groupon:1.Two Therma-Lift Skin Tightening Facelifts 2 sessions $89.10 2.Four Lipo Sculpt Lite Fat-Reduction Treatments 4 sessions $107.10 ******* amount was paid for beauty treatments 6 sessions - $ ****** Purchase: Two Therma-Lift Skin Tightening Facelifts 2 sessions $89.10, and Four Lipo Sculpt Lite Fat-Reduction Treatments 4 sessions $107.10. Date of ********: June 13, 2025. Merchant: O-Bar Atl. Contact at Merchant: Mrs. ***** *******, Phone: ************. Notifed in person, on 7/23/2025 and according to the merchants policy, only one offer per person is allowed and only one service is allowed from which one chooses. I bought a total of 6 sessions. However, Groupons system accepted both payments automatically, without notifying me of any restriction.Due to my clear dissatisfaction and stress over the situation, Mrs. ***** ******* from O-Bar Atl accepted the 2 Therma-Lift sessions as an exception. The second purchase (4 Lipo Sculpt sessions), which I fully paid for, was never accepted or delivered, through no fault of my own.This demonstrates that the error originated from Groupons system, which allowed the purchase of services that the merchant could not provide under their stated policy.

  Business Response

  Date: 10/12/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience and frustration this situation has caused.
  
  Upon reviewing your order and the details provided, I understand that you were unable to redeem your second purchase for the Four Lipo Sculpt Lite Fat-Reduction Treatments at O-Bar Atl, due to the merchants stated policy of Limit 1 per person.
  
  While Groupons system allowed both purchases to go through, this is because customers often purchase additional vouchers as gifts for othershence, the system does not automatically restrict multiple purchases. However, the Limit 1 per person condition is clearly stated on the deal page under the fine print section, and merchants are expected to enforce their own redemption policies.
  
  That said, in light of your situation and the inconvenience caused, Ive issued a full refund of $96.39 for your order #********** back to your original method of payment. Please note that while we process refunds immediately, it may take your financial institution a few business days to reflect the credit on your statement.
  
  Please be aware that refunds are issued only for the amount you paid. Any applied promotional discount codes (such as extra percentage-off offers) are non-refundable, per the terms of those promotions.
  
  If you have any further questions or need assistance with anything else, please dont hesitate to reach out.
  
  Thank you for your understanding, and we appreciate your continued trust in Groupon.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Dear ****** *., Manager BBB,
  
  I just wanted to express my sincere gratitude for your support and professionalism in handling my case against Groupon. Thanks to your intervention, the company has responded and promised a refund within two weeks, but they refunded on october 12th, 2025. Please excuse my delay in reporting this excellent news, but I have been really busy dealing with some health issues, nothing serious, just exhausting.
  
  I truly appreciate your time, effort, and the valuable service you provide to consumers like me.
  
  Warm regards,
  
  ****** *******
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:10/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the groupon for services and made an appointment with the vendor several days later. When I went to my groupon app the coupon for for groupon did not show up. Apparently it only appears when I go to the website but I did not know that when I was at the appointment. The vendor did not accept the groupon given it was inaccessible and I had to pay for the services outright. I tried to seek a refund through the chatbot and was told that since three days had elapsed since I had purchased the groupon (it is currently within the window of three business days since I tried to REDEEM the groupon) I was unable to get a refund to the credit card that I used for payment. This appears to be a scam!

  Business Response

  Date: 10/10/2025

  Hi ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I sincerely apologize for the frustration and inconvenience this situation has caused. I understand how upsetting it must have been to arrive for your appointment, only to find the voucher inaccessible, and then having to pay for the service out-of-pocket. Please know that this is not the experience we want for our customers, and I truly appreciate your patience while we work to resolve this.
  
  After reviewing the information you provided, it appears that the voucher in question is associated with a different Groupon account than the one you contacted us from. To proceed and ensure we can assist you properly, we will need to verify your identity and confirm a few details in accordance with Data Protection regulations.
  
  Could you please provide any 3 of the following details:
  
  - Your full name
  - Name of a deal purchased in the last 12 months
  - Last 4 digits of the card used for purchase
  - Billing address
  - Exact amount paid
  - If the purchase wasnt made via credit card: Specify the payment method used (e.g., Apple Pay, ****** Pay, or PayPal)
  
  Once we have this information, I will personally review your account and the transaction to determine the best possible resolution. Our goal is to ensure that your concerns are addressed fairly and promptly.
  
  I apologize again for the inconvenience youve experienced, and I truly appreciate your understanding and cooperation as we work to resolve this matter.
  
  Thank you for giving us the opportunity to make this right.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:10/07/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I checked into marriot 9/2/25 at night. The ad stated there was airport shuttle service, there is not. The room i was in had a broken window, and the carpet was gross. It was also noisy. I informed ***** and he said that he would cancel the reservation. I agreed to pay for the 1 night that I stayed. I originally booked 8 days.

  Business Response

  Date: 10/12/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Im truly sorry to hear about your experience during your recent stay. Please accept our sincere apologies for the inconvenience and disappointment this situation has caused.
  
  In order to assist you further with your request, I attempted to locate the order associated with the Marriott reservation using the email address *********************** Unfortunately, we were unable to find a matching order in our system under this email, but it can be made using different email address/account.
  
  Hence, to verify that this order belongs to you and to confirm that you are the account holder, please confirm any 3 details from the following:
  
  - Bank Name
  - Name of a deal purchased in the last 12 months (excluding the current purchase)
  - Exact Name on the account
  - Last 4 digits of the card
  - Billing Address
  - Exact Amount Paid
  - If the purchase wasn't made via credit card: Specify the payment method used
  
  Once we have this information, well be happy to review the order and assist you further.
  
  We appreciate your patience and look forward to resolving this for you as quickly as possible.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and they are working on a resolution.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:10/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 groupon deals for Ultrazone Laser tag both transactions (separately) were paid in full however the initial transaction never issued a voucher. I paid for a third deal because the location could not help and there is no available number for groupon. After using the 2nd and 3rd transaction i notified groupon and was told i cannot be refunded. I explained (i have several emails confirming) and nothing has been done to rectify this issue. The representative sent me one of the vouchers that was already used instead of the all 3 to show at the location. The transaction for $25 doesn't even show on my transaction list yet it shows on my bank ledger indicating that i paid in full. I would now like more than the initial $25 that was paid and it would be great to know the employees are getting better training.

  Business Response

  Date: 10/09/2025

  Hi Yoshi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I truly understand how frustrating this situation must beespecially after making multiple purchases and still not receiving one of your vouchers. Im very sorry for the inconvenience and confusion youve experienced while trying to resolve this issue.
  
  Its certainly not the experience we want for our customers, and I can imagine how disappointing it was to be charged without being able to use the deal as intended
  
  I completely understand your disappointment and sincerely apologize for any frustration this situation may have caused.
  
  Weve carefully reviewed your refund request and the details of your purchase. Unfortunately, we are unable to process a refund in this instance, as the purchase is Non-refundable. Despite exploring all possible solutions, we are unable to issue a refund due to the specific terms of the deal.
  
  Please know that our goal is always to ensure a positive experience for our customers, and we remain available to assist you with any other questions or issues you may have.
  
  We truly appreciate your understanding and hope to have the opportunity to serve you again in the future.
  
  Regards,
  
  Sandhya K
  Manager
  Groupon Customer Support
  

• Initial Complaint

  Date:10/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scammed out of money I have been trying to get in contact with someone since July i finally now get in contact with someone its October and I am now being told its to late to get a refund for a hotel I was turned away from due to them being fully booked so I was left stranded with no help from Groupon at all. 

  Business Response

  Date: 10/09/2025

  Hi ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  We have sent an email separately requested more details to proceed further.
  
  Once I have this information, Ill look into this further and follow up with a resolution via our customer service portal.
  
  Regards,
  
  Sandhya K
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/10/2025

   
  Complaint: 23976674
  
  I am rejecting this response because:
    I feel as if I should get money back because I never received the service that i paid for and was promised 
  Sincerely,
  
  ******** *******

  Business Response

  Date: 10/15/2025

  Hi Destinee ,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Due to email address mismatch, we need certain details to be verified from our end. We have sent an email separately to *********************** requested more details to proceed further.
  
  Once I have this information, Ill look into this further and follow up with a resolution via our **************** portal
  
  Regards,
  
  Sandhya K
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:10/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two Groupon purchased same day for same location and the second one the location changed to *****. Vendor can't redeem and Groupon customer services with the knowledge of the issue regret to fix the location or cancel or refund the money.

  Business Response

  Date: 10/07/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for any confusion or inconvenience you've experienced regarding your recent Groupon purchases.
  
  Upon reviewing your account, I found that you purchased the following order on October 5, 2025:
  
  Order #********** $50 Arcade Card (200 Credits) - Can Be Shared at ********* Action Park *****
  
  You mentioned purchasing two Groupons from the same vendor on the same day; however, I was only able to locate one order from *********************. The other order placed on the same day, #**********, was for a One Round of Indoor Mini Golf for Four Players at Putting Edge, which is a different vendor.
  
  If you were referring to another order for Dezerland Action Park that may have been duplicated or purchased under a different account, please share a screenshot of the transaction or any additional order details by replying to this same email so we can locate it and review further.
  
  Regarding your refund request for Order #****-150601-021779, Ive confirmed that the voucher was purchased specifically for the ***** location. Unfortunately, we're unable to change the location once a deal has been purchased. Ive carefully reviewed your request to explore any available options, but due to our refund policy and the nature of this particular deal, we're unable to modify, cancel, or issue a refund at this stage.
  
  I understand this may not be the outcome you were hoping for, and I truly wish I could offer more flexibility.
  
  If you're unable to use the voucher yourself, you might consider sharing it with a friend or family member who can enjoy the experience, provided the deals terms allow for it. While not ideal, this may help ensure the voucher doesnt go to waste.
  
  Please dont hesitate to reach out if you have further questions or need assistance with anything else. Im here to help in any way I can.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:10/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon is fraudulently offering a fake 20% off deal for new users. They advertise that by subscribing to their mailing list, users will receive a 20% off coupon through email. I've tried subscribing to the list through two different emails and never received the coupon.

  Business Response

  Date: 10/06/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Thank you for reaching out to us regarding the 20% off new user offer. We sincerely apologize for any confusion or inconvenience this may have caused.
  
  Upon reviewing your inquiry, we looked into the email address *******************************
  and found that it is not currently subscribed with a Groupon account. As a result, it appears that the subscription to our mailing list did not go through successfully, and no account is currently associated with this email address in our system.
  
  To ensure you receive the welcome offer and future communications, we kindly ask that you sign up for a Groupon account using your preferred email address via our official website or mobile app. Once your registration and email subscription are complete, the promotional offer should be sent to your inbox shortly afterward. Please also check your spam or promotions folder in case the email is redirected there.
  
  We would also like to remind you that, as stated in our Terms of Use, creating or using multiple accounts to obtain promotional offers or discounts is not permitted. We recommend using a single Groupon account to manage your purchases more effectively. In this case, we kindly suggest that you delete any unused or duplicate accounts. We appreciate your understanding and cooperation in maintaining the integrity of our services.
  
  Should you need any assistance with the registration process or have any other questions, please dont hesitate to contact us. We're here to help.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:10/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Regarding Groupon Select Program Termination and Billing Message:Dear Groupon Support,I am writing to express my concern regarding the Groupon Select program. I was recently charged for this membership, despite the program having been discontinued. Whats more troubling is that the Groupon Select webpage is still active (******************************************************), which misleads customers into believing the service is still available.I did not receive any notification about the program ending, and billing for a non-existent service is unacceptable.When I contacted support, I was initially told that refunds could only be issued in Groupon credit. This is not a fair resolution for a discontinued service. After further discussion, the agent agreed to refund the charge to my original payment method, which I appreciatedbut this should have been the default resolution.I respectfully request that Groupon:Deactivate or update the Groupon Select webpage to reflect the programs termination.Notify all affected customers about the discontinuation and any erroneous billing.Ensure refunds for discontinued services are issued to the original payment method by ************** support protocols to ensure consistent and fair treatment of customers.Thank you for your attention to this matter. I hope Groupon takes steps to improve transparency and customer experience moving forward.Sincerely,******** ****

  Business Response

  Date: 10/09/2025

  Hi Zackalyn,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I completely understand how receiving a charge for a service that has been discontinued, along with seeing the webpage still active, could be confusing and frustrating. I want to sincerely apologize for any inconvenience this situation may have caused and for any confusion you experienced during your interactions with our support team.
  
  Your feedback is extremely valuable to us. I have shared your comments in detail with our team of specialists, who carefully review customer input to help guide improvements to our services and processes. While they are unable to respond directly, please rest assured that your experience has been noted and will contribute to ongoing efforts to make our services clearer and more consistent for all customers.
  
  We truly appreciate your patience and understanding, as well as the time youve taken to provide detailed feedback. Hearing directly from customers like you helps us better understand the impact of our programs and ensures that we continue to make improvements where needed.
  
  Thank you again for bringing this matter to our attention. We genuinely value your input and your continued trust in Groupon, and we remain committed to providing a better experience for you and all of our customers.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:10/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called quckbooks to register this and could not because it was in the sellers name. I reached out to the seller who said something to the effect that I need to use it with out registering it. I cannot use this product. Groupon chat was not working. Tried to get a refund from the seller and they told me "not to rush".

  Business Response

  Date: 10/05/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience and frustration youve encountered while trying to use your product.
  
  Upon reviewing your case, I can see that you have already contacted the merchant regarding the registration issue. As advised, the merchant has requested that you reach out to their technical support team at *************************************** for further assistance.
  
  To help us proceed accordingly, could you please confirm whether youve contacted their technical support using the provided details and if you have received any update from them? Your response will help us determine the next best steps to resolve this matter for you as quickly as possible.
  
  We appreciate your patience and look forward to your reply.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:10/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Groupon for Aquatica passes on September ******* as a guest for the amount of ******. When I entered my email I change a letter by mistake. For that reason I never get the Groupon.I tried to contact them but no success at all. They charge me and now I have no way to contact them . Their customer service do not exist. I email them, call(machine)., I dont know what else to do to get my money back. I actually had to go directly to ******** page to buy the passes again because it was my child birthday present.Can help me with this?

  Business Response

  Date: 10/06/2025

  Hi Anubis,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I want to sincerely apologize for the frustration and inconvenience youve faced regarding your recent Groupon purchase for ******** passes. I completely understand how disappointing it must have been to try to give your child a special birthday present and encounter these challenges.
  
  After carefully reviewing the information you provided, we discovered that the purchase was completed using an incorrect email address: ************************* rather than ************************** This appears to be the reason you did not receive a confirmation email or the voucher associated with your order. We understand that small mistakes like this can be stressful, and we truly regret the difficulty this has caused you.
  
  I also want to clarify why a refund is not possible in this situation. The deal you purchased is a non-refundable offer, and once a purchase is completed, the payment is immediately processed to the merchant. This policy is in place as per the terms agreed upon between Groupon and the merchant, and it is designed to ensure fairness for all parties involved. We always encourage customers to double-check their purchase details to help prevent issues like this.
  
  I see that you have already filed a dispute with your financial institution regarding this transaction. At this point, the most effective next step is to continue working directly with them, as they review the claim and determine the appropriate resolution.
  
  While we are unable to provide a refund directly, I want to assure you that we take situations like this seriously and value your feedback. For future reference, our customer support is available exclusively through our *********** at Groupon FAQ, where you can reach our team via chat or email. Unfortunately, we do not offer phone support at this time, but our team is committed to assisting you promptly through these channels.
  
  We sincerely regret the inconvenience this has caused and appreciate your understanding. Thank you for taking the time to contact us, and we hope to continue serving you better in the future.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/07/2025

   
  Complaint: 23968147
  
  I am rejecting this response because:
  
  Sincerely,
  
  Anubis Napoles Matar