Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a parking voucher from Groupon $102.50 for ***********************I presented this voucher to the parking attendant at ********************** to pay for my parking.This voucher was not *********** order for my car to be released from ************** Parking I had to pay an additional $117.00.Receipts for both transactions are attached.

  Business Response

  Date: 08/23/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. Im truly sorry to hear about the inconvenience you encountered at ************** Parking. I completely understand how frustrating it must have been to face additional charges despite having a voucher.
  
  I want to assure you that we have escalated your issue to our team, who promptly contacted Peachy Airport Parking. They confirmed that they do indeed honor Groupon vouchers every day. However, it is crucial to make a reservation online using the designated Groupon link, and enter the voucher information accurately before your arrival. If the reservation is not made correctly or if there are no available spaces, the reservation might not be successful.
  
  As noted on the deal or purchase page, an online reservation is essential to guarantee your parking spot. For your convenience, I've provided step-by-step instructions on how to complete your parking reservation:
  
  1. Pull up voucher with the mobile app and view the voucher, but do not redeem.
  2. Online Peachy reservations are required. Visit ****************************************************************
  3. Voucher codes will only work on the Groupon reservation link provided above and they will not work on the Peachy main website
  4. Select desired dates and parking lot and add to cart.
  5. Enter your Groupon Redemption code into the +Promo code field and click Apply.
  6. Redemption code will only work for the Groupon product purchased and will not work with any other promotion.
  7. You will receive a confirmation email with a ** code from Peachy. Keep the ** code on your phone and/or print it out along with your Groupon voucher.
  8. Scan the ** code arrival and exit.
  
  We deeply regret any inconvenience this may have caused and thank you for your understanding. If you have any further questions or need additional assistance, please do not hesitate to reach out to us.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/7/2025 $23.49 On August 7, 2025, I went online to purchase an architecture tour Groupon. After making the purchase asked me to enter a six digit code to verify my account which was sent to my email. The code was never sent after re-requesting it multiple times. I checked spam no code. Because I needed to get the Groupon so I could book a specific time for the tour with a friend in town. I re-purchased another one sent Groupon an email explaining the situation and that they should refund the first purchase of ***** because I never received a voucher or an order number. To this day, I still have not received one.Below are photos of the two charges for the same amount to my cc and the one voucher that I used for the architecture tour I took 8/14/2025. Also a screenshot of the company asking for a review

  Business Response

  Date: 08/26/2025

  Hello ********,
  
  Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your recent comments along with all related internal correspondence at Groupon, and Ive also sent a direct response to your email on file.
  
  Regarding your concern:
  
  Im sorry to hear about the confusion and the duplicate charge. Upon review, we found that the second voucher was purchased using an incorrectly entered email address **********************
  which is why you didnt receive the confirmation or voucher email. We understand you later purchased a second voucher and successfully redeemed it.
  
  As the deal is marked non-refundable and has already been used, were unable to process a refund. However, to ensure you still have access to the original voucher, weve sent it to you as a PDF via direct email. It remains valid through the expiration date listed on the voucher.
  
  Ive also included additional details and instructions in the direct email. If you have further questions, please dont hesitate to respond there Ill be happy to assist you further.
  
  Thank you for your understanding.
  
  Best regards,
  ******* ***** B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 17th I purchased 3 tickets for a snorkeling excursion thru Groupon for the next date on August 18th for ****** Groupon number **********. Within hours after I purchased the tickets. I was preplanned for what time I should depart in the morning my location to the excursions address. I could not locate it on the map. I called the merchant when he told me the excursion was on a different island as to where I was at. He advised me he could not refund the money as I booked it thru 3rd party. He said he would refund me the money due to the circumstances. I contacted Groupon and was told it was unrefundable. I explained the entire situation, however, Groupon representatives were not helpful at all. While I understand there are policies are put into place, there were no considerations of the circumstances involved.

  Business Response

  Date: 08/22/2025

  Hi ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience you experienced with your recent snorkeling excursion booking. I understand how frustrating it must have been to discover that the tour location was inaccessible from your current island, and I appreciate you taking the time to explain the situation in detail.
  
  Upon reviewing your order (#********** Wild Dolphin Watch, Sea Cave & Captain **** / Kealakekua Bay Reef Snorkel Adventure! with Hawaii Island and Ocean Tours), I can confirm that your booking was successfully cancelled and refunded to your Groupon account in the form of credits as a one-time exception on August 18, 2025.
  
  The credit is available to spend immediately and will never expire against almost anything on our site. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.
  
  When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.
  
  We truly value your business and appreciate your understanding. If you have any further questions or need additional assistance, please dont hesitate to let us know.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ORDERED A GROUPON ON ********* FOR MY BIRTHDAY 8/15. MY SISTERS CAME DOWN FROM ********* TO ENJOY MY BIRTHDAY WITH ME AND I NEVER RECIEVED THE VOUCHER FROM GROUPON HOWEVER THEY DID TAKE MY MONEY. TODAY IS 8/18/2025 AND I HAVE YET TO RECEIVE MY VOUCHER OR MY MONEY BACK. MY BIRTHDAY WAS RUINED TO SAY THE LEAST. TO ADD INSULT TO INJURY NOW I'M GETTING THE RUN AROUND AS FAR AS ME GETTING MY MONEY BACK OR BEING COMPENSATED IS CONCERNED. I'M DISGUSTED AND DEVESTATED OVER HOW I AM BEING TREATED AS A LONGTIME CUSTOMER OF ********************.

  Business Response

  Date: 08/22/2025

  Hi Margrell,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Thank you for contacting us, and first and foremost, please accept our sincerest apologies for the inconvenience and disappointment you experienced, especially around such a special occasion as your birthday. We truly understand how important this celebration was to you and how frustrating it must have been not to receive your voucher in time.
  
  Upon reviewing your order, I can see that our team has already assisted in locating the order. It appears that the voucher was purchased using an incorrect email address: ********************** As a result, the confirmation and voucher email did not reach your intended inbox.
  
  We understand how this error may have caused confusion, and we deeply regret the impact it had on your plans. For your convenience, I have attached the voucher and the redemption instructions below so you can still take advantage of the offer.
  
  Redemption Instructions
  1. Pull up voucher with our mobile app (or print it out).
  2. Present voucher upon arrival.
  3. Enjoy!
  
  Please note that, as the voucher is now outside the cancellation period, we are unfortunately unable to issue a refund for this order. We sincerely apologize for any disappointment this may cause.
  
  We value your loyalty as a longtime Groupon customer and are committed to supporting you however we can. If you need help using the voucher or have any further questions, please dont hesitate to reach out.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $37.05 for a $50 gift certficate and got $25 worth of credit...no phone and no chat for customer service. I sent an email and NO response...this is a scam that no one can help. I want credit on my amex card for half of the purchase

  Business Response

  Date: 08/22/2025

  Hi ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Im truly sorry for the confusion and frustration caused by your recent gift certificate purchase.
  
  We understand how concerning it can be when the value received does not match your expectations, and we sincerely apologize for any inconvenience this may have caused.
  
  Upon reviewing your order, Id like to clarify that, as stated in the Fine Print of the deal, the gift cards are issued in $25 increments. This means that although you purchased a $50 gift certificate, you would have received two separate $25 gift cards. We kindly ask you to check your inbox (including your spam or promotions folders) for multiple emails related to this redemption.
  
  If you're still unable to locate the full value or require further assistance with the redemption process, we recommend contacting the merchant directly at **************************** They will be best equipped to assist with the gift card fulfillment. If they did not respond back to your queries within 24 hours of contact, please let us know for further assistance.
  
  We genuinely value your business and appreciate your understanding. If there's anything further we can do to help, please dont hesitate to reach out.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a boat tour in ******* from my iPhone on 8/15/25 AM. immediately after I received an email to go to the vendors website to book the tour. Tour was sold out for the two days we were in *******. We went to the boat tour dock and was placed on standby. Still no availability. 8/1825 called Groupon for a refund and was denied. I was informed by the customer service that there was a spot that says check availability before purchasing tickets. I explained to them that there was not. I even went back through the purchasing steps to doublecheck. There is nothing stating to check availability before purchasing tickets. I called the vendor and they told me to call Groupon for a refund. Groupon still refused to give me a refund based on their falseinformation about the booking site. I purchased tickets for a boat tour, and I was not delivered the boat tour as promised due to the vendor being sold out. I have attached screenshots. Ive also attached the email that I got from Groupon immediately after I purchased the tickets. The confirmation email said to go to the website and book a tour it did not include this information before booking.

  Business Response

  Date: 08/22/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience and frustration caused by your recent experience with your boat tour booking through Groupon.
  
  I understand how disappointing it must have been to arrive in *******, only to find that the tour was fully booked despite your efforts to reserve a spot promptly after purchase. I truly regret the confusion and lack of clear communication during the booking process, and I appreciate you taking the time to provide detailed feedback and screenshots.
  
  Upon reviewing your case, Im pleased to inform you that the refund for your order #********** 90-Minute Chicago Architecture Boat Tour for Five has been successfully processed to your original form of payment as of August 19, 2025.
  
  Please note that while we issue all refunds immediately, your financial institution may take a few business days to reflect the credit on your statement. If you do not see the refund within 57 business days, we recommend contacting your bank or card provider directly.
  
  We truly value your business and apologize again for the inconvenience caused. If you have any further questions or need additional assistance, please dont hesitate to reach out.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a groupon voucher which has expired but I am supposed to be able to use the amount I spent on the voucher ($103) toward the merchant. The website lists using expired vouchers but does not actually let you use them or see the voucher which you purchased in order to enter the code. I understand that I cannot use the voucher as it has expired; however, Groupon explicitly states that I can still use my money toward the vendor, as I never received ANYTHING for my money. When I click on view receipt, it says "processing your order".

  Business Response

  Date: 08/23/2025

  Hi ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I truly understand how frustrating it must have been to come across difficulties when trying to access your expired voucher. Please accept my sincere apologies for any confusion and inconvenience this situation has caused.
  
  After thoroughly reviewing your account under the email address *********************** I was able to confirm the following:
  
  1. Order #********** Land of Natura: This voucher was successfully redeemed on August 18, 2025.
  
  2. Order #********** Land of Natura: This voucher has not been redeemed. While the promotional value of this voucher has expired, you can still use it with the merchant for at least the amount you originally paid.
  
  To ensure you have no further difficulty, Ive sent you a separate email containing the *** version of your unredeemed voucher along with clear redemption instructions.
  
  If you encounter any issues accessing the voucher or have further questions, please do not hesitate to reply to that email.
  
  I am here to ensure you have a smooth experience and will assist you promptly with any concerns.
  
  Thank you for your patience and understanding. We value your business and are committed to resolving this for you.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accidently purchased 6 tickets to ******************* in ******* ** in the amount of $383.34 on 6/21/25. I added the tickets thinking I am adding them to my cart and clicked a button thinking it will take me to the checkout process as every online account does after adding tickets to a cart so I can see the final amount and then decide if to purchase or not. However by clicking that button all of a sudden I saw that Groupon charged my card. I was very upset, I did not understand how they could charge my card without an extra identification item such as CVV code, zip code for the card billing, etc. Also, they did not ask to enter name for the voucher which was mentioned it was needed (This could have alert me before purchasing and prevent me from making the mistake of purchase) I was very shocked. I then saw on their website that any voucher that have not been redeemed can be refunded within 3 days from purchasing it. I immediately contacted Groupon via their online chat (there is no phone number to be able to talk to someone). I explained this was an honest mistake. I did not redeem the vouchers even to this day. I will not use these vouchers and therefore I would like to ask for a refund. I have purchased before different items from Groupon but never with this 1 click button so I was very confused of this process which seems very misleading to consumers. I did a quick search online and found I am not alone. I can see many complaints from consumers of unfair treatment from Groupon including Law suits and complaints to the fair consumer act, and small court claims submitted. Since I contacted Groupon right after purchasing the tickets (I did not even wait 24 hours) I truly believe I should be treated fairly by them and receive refund. This mistake could easily happen to everyone. There is almost $400 in unredeemed vouchers and which I am not intending on using. This feels truly wrong and misleading.

  Business Response

  Date: 08/20/2025

  Hello Miri,

  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

  Regarding your complaint: Thank you for contacting us, and I appreciate you taking the time to explain your experience.

  After a thorough review of your order and previous communication, I want to address your concerns clearly.
  
  The tickets you purchased were part of a non-refundable deal, and the terms were outlined directly on the deal page before purchase. These restrictions are in place due to the nature of the ticket and the agreement with the provider. As a result, were unfortunately unable to offer a full refund for this order.
  
  Regarding your comment about the purchase being accidental or processed too quickly we understand how frustrating that can feel. However, Id like to clarify that this offer actually involves more steps than a typical Groupon purchase.
  To complete the order, you would have selected the "Book Now" button, then proceeded to:
  
  - Confirm and click "Continue"
  - Select the party size (in your case, 6 tickets)
  - Click "Continue to Checkout"
  - Review your payment method
  - Then click "Place Order" to finalize the purchase
  

  There is no Add to Cart option for this deal, and multiple steps are in place to help customers verify their order details before completing the transaction.
  
  As for payment processing, Groupon securely stores payment information for quicker checkout, similar to many other online platforms. While we do not prompt for the *** or ZIP code again if the card is saved, the cardholder always retains full control over finalizing any transaction, including reviewing the total and clicking "Place Order."
  
  Although were unable to cancel or refund this order due to its terms, I understand this has been a frustrating experience. As a gesture of goodwill, *** issued $95 in Groupon Bucks to your account. These credits are available immediately and can be used toward any eligible purchase within the next 180 days.
  
  I truly hope this helps address your concerns in part. If you have any further questions or need help using your Groupon Bucks, please dont hesitate to reach out.
  
  Thank you for your understanding, and for being a valued Groupon customer.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 08/22/2025

   
  Complaint: 23762510
  
  I am rejecting this response because:

  I appreciate your response and looking into my case.However, you listed that this offer involves a few different steps until completion and purchasing. This was not the case here. This transaction was done on the mobile app. I clicked the number of tickets and what I thought would take me to the next step before purchasing but instead it charged my card. Your app did not ask me to continue to checkout, absolutely did not ask me to review my payment (Which is what I am most frustrated about). Also, part of your terms for this Groupon is: Must provide first and last name at checkout, which will be shared to facilitate redemption. At no point of my transaction,I was asked to enter my first and last name. Due to the above I truly believe that your app is misleading, and it seems like there is an even bigger issue with your checkout process. Again I was being charged with a 1 click purchase immediately after adding the number of tickets.
  As I mentioned before, I will not use these vouchers, I havent redeemed them and not planning to. I would like you to please cancel this transaction and provide a full refund or at the minimum Groupon credits for the full amount of $383.34. Especially since I contacted you right after purchasing. Me and my husband both used Groupon before and never had an issue or this type of purchasing process. We truly hope that Groupon will make it right by us so we can continue to be your customers. 
  
  Sincerely,
  
  Miri Goali

  Business Response

  Date: 08/25/2025

  Hello Miri,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for your continued correspondence. Ive reviewed your case once again, including your most recent comments and the details of your original purchase.
  
  While I understand your frustration and regret that this purchase did not go as you intended, I want to clarify that we have thoroughly investigated the transaction and found no issues on our end. The order was placed through the standard booking flow, which includes multiple confirmation steps prior to finalizing the purchase. This includes selecting the number of tickets, reviewing the booking summary, and explicitly confirming the payment before the order is submitted.
  
  I also want to reiterate that this deal is clearly marked as non-refundable on the deal page. These terms are set in place due to the nature of the tickets and our agreement with the merchant, and were unable to make exceptions to override them once the order is completed.
  
  As a gesture of goodwill, $95 in Groupon Bucks was previously issued to your account. While I understand you were hoping for more, that was the extent of what we were able to offer given the circumstances. We are not able to offer a full refund or additional credit.
  
  This will be our final decision on the matter, and we will not be able to provide any further adjustments to this order.
  
  Thank you again for being a customer, and I hope future experiences are more in line with your expectations.
  
  Warm regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company states they issue refunds and do not. I made a purchase and needed to change or cancel it because the location was incorrect. It is impossible to speak to someone from the company and when I requested a refund it only gave me funds to use on the site, so either way my money was taken. Lastly, the order said I had up to the 18th to request a refund as I purchased on the 15th. It said I had UP TO the 18th but denied me ability of getting a refund. That is not clearly and very ambiguous. Now, the purchase I made is null

  Business Response

  Date: 08/20/2025

  Hello ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for reaching out. I understand your frustration regarding your recent experience, and Id like to clarify the situation and help find the best resolution for you.
  
  You made your purchase on August 15, 2025, and attempted to cancel it on the 16th. Our records show that all three vouchers were opened before the refund request was made. You should've seen a notice when opening the vouchers that once opened they will not be cancellable.
  
  But you can always contact us directly to request a full refund. Our customer support team is available 24/7 and is well-equipped to resolve all issues. You can contact us anytime using the following link: ******************************************.
  
  You also mentioned that only one of the vouchers was cancelled. If youd like to cancel the remaining two as well and request a full refund to your original payment method, we can help with that. Please confirm whether you'd like:
  
  A refund to your original payment method for all three vouchers, or
  
  A refund for only the one voucher you already cancelled
  
  Once we hear back, well process your request as quickly as possible.
  
  Were here to help and appreciate your patience.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 08/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that refunding all three vouchers to original payment source as the resolution 
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:08/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08-08-2025, I purchased a Groupon voucher for $179 with [LUXURY TINT,*************************************,*****************************************]. When I went to redeem it, the merchant demanded an additional $400 in cash. This was not disclosed in the Groupon offer. I felt pressured into paying more just to receive the service.The Groupon advertised full protective film application. In reality, only the drivers side panels were covered, and the merchant did not remove the existing filmthey simply applied new material on top. I had provided my own materials, but they were not used. Their explanation about removing glue does not make sense in this situation.I later learned from another Groupon customer that they were also charged an extra $400, even though their car was in excellent condition. Public reviews confirm similar complaints, with customers reporting hidden fees and being pushed into leaving five-star ratings.I contacted Groupon support about this, but their response was unhelpful and the listing is still active. The coupon, as advertised, cannot actually be redeemed at the stated price. This is misleading and harmful to consumers.I am requesting a full refund of my Groupon purchase, reimbursement of the $400 additional charge, and for Groupon to review and remove or correct this merchants listing so that other customers are not misled.

  Business Response

  Date: 08/20/2025

  Hello Wei,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for taking the time to share your concerns. Were truly sorry to hear about your experience, and we appreciate the opportunity to clarify what happened.
  
  After reviewing the details of your case and communicating with the merchant, we found that the service associated with your Groupon voucher was indeed provided and successfully redeemed. However, we also understand that additional charges were incurred during your visit. According to the merchant, these charges were related to services outside the scope of the original Groupon deal including the use of personal materials you supplied and other custom requests.
  
  While these additional charges were not part of the Groupon offer and were arranged separately between you and the merchant, we understand how this situation has been frustrating.
  
  As a gesture of goodwill, weve issued $35 in Groupon Bucks to your account. These can be used toward any future Groupon purchase and will remain valid for 180 days.
  
  Although we are unable to provide a full refund in this case, we hope this resolution demonstrates our commitment to supporting our customers.
  
  Thank you again for your feedback, and for being a valued Groupon customer.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support