Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,892 total complaints in the last 3 years.
1,298 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was scammed out of money I have been trying to get in contact with someone since July i finally now get in contact with someone its October and I am now being told its to late to get a refund for a hotel I was turned away from due to them being fully booked so I was left stranded with no help from Groupon at all.
Business Response
Date: 10/09/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

We have sent an email separately requested more details to proceed further.

Once I have this information, Ill look into this further and follow up with a resolution via our customer service portal.

Regards,

Sandhya K
Manager
Groupon Customer Support
Customer Answer
Date: 10/10/2025

Complaint: 23976674

I am rejecting this response because:
I feel as if I should get money back because I never received the service that i paid for and was promised
Sincerely,

******** *******
Business Response
Date: 10/15/2025
Hi Destinee ,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Due to email address mismatch, we need certain details to be verified from our end. We have sent an email separately to *********************** requested more details to proceed further.

Once I have this information, Ill look into this further and follow up with a resolution via our **************** portal

Regards,

Sandhya K
Manager
Groupon Customer Support
Initial Complaint
Date:10/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Two Groupon purchased same day for same location and the second one the location changed to *****. Vendor can't redeem and Groupon customer services with the knowledge of the issue regret to fix the location or cancel or refund the money.
Business Response
Date: 10/07/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for any confusion or inconvenience you've experienced regarding your recent Groupon purchases.

Upon reviewing your account, I found that you purchased the following order on October 5, 2025:

Order #********** $50 Arcade Card (200 Credits) - Can Be Shared at ********* Action Park *****

You mentioned purchasing two Groupons from the same vendor on the same day; however, I was only able to locate one order from *********************. The other order placed on the same day, #**********, was for a One Round of Indoor Mini Golf for Four Players at Putting Edge, which is a different vendor.

If you were referring to another order for Dezerland Action Park that may have been duplicated or purchased under a different account, please share a screenshot of the transaction or any additional order details by replying to this same email so we can locate it and review further.

Regarding your refund request for Order #****-150601-021779, Ive confirmed that the voucher was purchased specifically for the ***** location. Unfortunately, we're unable to change the location once a deal has been purchased. Ive carefully reviewed your request to explore any available options, but due to our refund policy and the nature of this particular deal, we're unable to modify, cancel, or issue a refund at this stage.

I understand this may not be the outcome you were hoping for, and I truly wish I could offer more flexibility.

If you're unable to use the voucher yourself, you might consider sharing it with a friend or family member who can enjoy the experience, provided the deals terms allow for it. While not ideal, this may help ensure the voucher doesnt go to waste.

Please dont hesitate to reach out if you have further questions or need assistance with anything else. Im here to help in any way I can.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:10/05/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon is fraudulently offering a fake 20% off deal for new users. They advertise that by subscribing to their mailing list, users will receive a 20% off coupon through email. I've tried subscribing to the list through two different emails and never received the coupon.
Business Response
Date: 10/06/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Thank you for reaching out to us regarding the 20% off new user offer. We sincerely apologize for any confusion or inconvenience this may have caused.

Upon reviewing your inquiry, we looked into the email address *******************************
and found that it is not currently subscribed with a Groupon account. As a result, it appears that the subscription to our mailing list did not go through successfully, and no account is currently associated with this email address in our system.

To ensure you receive the welcome offer and future communications, we kindly ask that you sign up for a Groupon account using your preferred email address via our official website or mobile app. Once your registration and email subscription are complete, the promotional offer should be sent to your inbox shortly afterward. Please also check your spam or promotions folder in case the email is redirected there.

We would also like to remind you that, as stated in our Terms of Use, creating or using multiple accounts to obtain promotional offers or discounts is not permitted. We recommend using a single Groupon account to manage your purchases more effectively. In this case, we kindly suggest that you delete any unused or duplicate accounts. We appreciate your understanding and cooperation in maintaining the integrity of our services.

Should you need any assistance with the registration process or have any other questions, please dont hesitate to contact us. We're here to help.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:10/04/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Complaint Regarding Groupon Select Program Termination and Billing Message:Dear Groupon Support,I am writing to express my concern regarding the Groupon Select program. I was recently charged for this membership, despite the program having been discontinued. Whats more troubling is that the Groupon Select webpage is still active (******************************************************), which misleads customers into believing the service is still available.I did not receive any notification about the program ending, and billing for a non-existent service is unacceptable.When I contacted support, I was initially told that refunds could only be issued in Groupon credit. This is not a fair resolution for a discontinued service. After further discussion, the agent agreed to refund the charge to my original payment method, which I appreciatedbut this should have been the default resolution.I respectfully request that Groupon:Deactivate or update the Groupon Select webpage to reflect the programs termination.Notify all affected customers about the discontinuation and any erroneous billing.Ensure refunds for discontinued services are issued to the original payment method by ************** support protocols to ensure consistent and fair treatment of customers.Thank you for your attention to this matter. I hope Groupon takes steps to improve transparency and customer experience moving forward.Sincerely,******** ****
Business Response
Date: 10/09/2025
Hi Zackalyn,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I completely understand how receiving a charge for a service that has been discontinued, along with seeing the webpage still active, could be confusing and frustrating. I want to sincerely apologize for any inconvenience this situation may have caused and for any confusion you experienced during your interactions with our support team.

Your feedback is extremely valuable to us. I have shared your comments in detail with our team of specialists, who carefully review customer input to help guide improvements to our services and processes. While they are unable to respond directly, please rest assured that your experience has been noted and will contribute to ongoing efforts to make our services clearer and more consistent for all customers.

We truly appreciate your patience and understanding, as well as the time youve taken to provide detailed feedback. Hearing directly from customers like you helps us better understand the impact of our programs and ensures that we continue to make improvements where needed.

Thank you again for bringing this matter to our attention. We genuinely value your input and your continued trust in Groupon, and we remain committed to providing a better experience for you and all of our customers.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 10/10/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ****
Initial Complaint
Date:10/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called quckbooks to register this and could not because it was in the sellers name. I reached out to the seller who said something to the effect that I need to use it with out registering it. I cannot use this product. Groupon chat was not working. Tried to get a refund from the seller and they told me "not to rush".
Business Response
Date: 10/05/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience and frustration youve encountered while trying to use your product.

Upon reviewing your case, I can see that you have already contacted the merchant regarding the registration issue. As advised, the merchant has requested that you reach out to their technical support team at *************************************** for further assistance.

To help us proceed accordingly, could you please confirm whether youve contacted their technical support using the provided details and if you have received any update from them? Your response will help us determine the next best steps to resolve this matter for you as quickly as possible.

We appreciate your patience and look forward to your reply.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:10/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a Groupon for Aquatica passes on September ******* as a guest for the amount of ******. When I entered my email I change a letter by mistake. For that reason I never get the Groupon.I tried to contact them but no success at all. They charge me and now I have no way to contact them . Their customer service do not exist. I email them, call(machine)., I dont know what else to do to get my money back. I actually had to go directly to ******** page to buy the passes again because it was my child birthday present.Can help me with this?
Business Response
Date: 10/06/2025
Hi Anubis,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I want to sincerely apologize for the frustration and inconvenience youve faced regarding your recent Groupon purchase for ******** passes. I completely understand how disappointing it must have been to try to give your child a special birthday present and encounter these challenges.

After carefully reviewing the information you provided, we discovered that the purchase was completed using an incorrect email address: ************************* rather than ************************** This appears to be the reason you did not receive a confirmation email or the voucher associated with your order. We understand that small mistakes like this can be stressful, and we truly regret the difficulty this has caused you.

I also want to clarify why a refund is not possible in this situation. The deal you purchased is a non-refundable offer, and once a purchase is completed, the payment is immediately processed to the merchant. This policy is in place as per the terms agreed upon between Groupon and the merchant, and it is designed to ensure fairness for all parties involved. We always encourage customers to double-check their purchase details to help prevent issues like this.

I see that you have already filed a dispute with your financial institution regarding this transaction. At this point, the most effective next step is to continue working directly with them, as they review the claim and determine the appropriate resolution.

While we are unable to provide a refund directly, I want to assure you that we take situations like this seriously and value your feedback. For future reference, our customer support is available exclusively through our *********** at Groupon FAQ, where you can reach our team via chat or email. Unfortunately, we do not offer phone support at this time, but our team is committed to assisting you promptly through these channels.

We sincerely regret the inconvenience this has caused and appreciate your understanding. Thank you for taking the time to contact us, and we hope to continue serving you better in the future.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 10/07/2025

Complaint: 23968147

I am rejecting this response because:

Sincerely,

Anubis Napoles Matar
Initial Complaint
Date:10/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a groupon for ***** e cheese and the voucher expired. Attempted to use the paid value of the coupon and ***** e cheese refused.I complained to Groupon as their policy is if the coupon expires you will still get the paid value. However, Groupon is stating that for this instance ***** e cheese doesn't honor that and they will not give me a refund. No where does it state that paid value is not honored.
Business Response
Date: 10/07/2025
Hi ***** ,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out to us. I completely understand how disappointing this experience must have been, and I sincerely apologize for the confusion and inconvenience caused.

In general, most Groupon vouchers can still be redeemed for their paid value after the promotional value expires, as long as this is stated in the deals description. However, there are certain deals that are excluded from this policy. These exceptions are outlined under the Need to Know section on each deal page.

After reviewing the ***** *. Cheese deal ****************************************************************, we found that this particular offer does not include the statement Amount paid never expires. As a result, this deal is not eligible for redemption of its paid value after expiration.

That said, I truly value your loyalty as a long-time Groupon customer and understand your frustration. As a gesture of goodwill, *** added $5 in Groupon Bucks to your account. These Bucks will be valid for the next 180 days and can be applied toward your next eligible purchase.

I realize this may not be the resolution you were hoping for, but I hope it helps in some way. Please dont hesitate to contact us again if you have any additional questions or concerns were here to help.

Regards,

Sandhya K
Manager
Groupon Customer Support
Customer Answer
Date: 10/09/2025

Complaint: 23967539

I am rejecting this response from Groupon because it contradicts their publicly stated policy. Groupons own Refund Policy clearly states that for Local deals, the paid value of a voucher does not expire and can always be redeemed with the merchant even after the promotional value has expired.

However, in their response to my complaint, Groupon is now claiming that this policy only applies to certain coupons, which is misleading. There is no indication on their site that this policy is limited to specific types of coupons. This inconsistency is the basis of my dispute.

In light of this, I am requesting compensation in the form of a refund or credit equal to the paid value of the expired voucher, as Groupon is not honoring its stated policy. I believe this is a fair resolution given the circumstances and the misleading information provided.

Sincerely,
***** ******
Initial Complaint
Date:10/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon from ************** on Sept 18, 2025 for TIRZEPATIDE medicine. The only reason I purchased this is because I trust Groupon. I immediately went to the ************** store to redeem my Groupon. They make you pay an addtl ***** for your order. My prescription was rescheduled 3 seperate times and claims it was returned to the sender because v it was damaged. I immediately contacted Cosmeticrx and asked when I would get my prescription. They never responded and I then requested to cancel my subscription. They responded they would keep my rate at ****** for each dose as it goes up. I asked about my prescription again and no response that only sent my tracking number. Tracking #1ZR0591K1214245933 has been saying rescheduled on 9/24 since the 24th with no updates. I started researching online and lots of people have been scammed by this Groupon and complained to Groupon but they never took it off their site. Groupon is responsible to pay my $108.00 dollars back. They are affiliated with a ************. Groupon finally emailed me back today saying appreciate your patience.4-Week Tirzepatide Weight Loss Program with Consultation and Two-Day Shipping at CosmeticRX We have received an update from the merchant stating that they won't be able to issue any refund for this. Groupon is responsible to refund me b since I didn't receive the product and have will since the company is a scam
Business Response
Date: 10/06/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I completely understand your frustration regarding the delays and challenges youve faced with your CosmeticRx order, and I sincerely apologize for the inconvenience this has caused. We recognize that you trusted Groupon when making this purchase, and I want to assure you that we take situations like this seriously.

I want to provide some clarity regarding your order. Our internal team has been in contact with the merchant regarding your concerns. The merchant has confirmed that your order has been dispatched and is on its way to you. Because the order has already been shipped, the merchant has declined the request for a refund at this time.

For any additional questions about your order, or if you need further updates, you can contact the merchant directly at: *********************** Their support team typically responds to messages and emails within 24 hours, Monday through Friday, from 9:00 AM to 8:00 PM EST.

While we are unable to issue a refund at this time, we remain committed to helping you resolve this matter and encourage you to continue reaching out to the merchant for assistance.

Thank you for your patience and understanding.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 10/07/2025

Complaint: 23966525

I am rejecting this response because: Groupon isn't accepting and responsibility in this matter. I checked ************** website again and I sent this to Groupon.
They keep lying to you. This is the tracking number given by Cosmeticrx. 1ZR0591K0214245934

There has been no updates since 9/24. They do not respond. I've sent several messages unanswered. There on your website so you are responsible. I will never use Groupon again and I will make sure that I tell everyone how unhelpful Groupon is.

Sincerely,

******** ******
Initial Complaint
Date:10/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A voucher was purchased on Oct 2 for The Parking Spot in **********. The vendor parking is sold out for the dates needed for a international flight for October 5 I was told by vendor and Groupon that a refund or credit cant be issued and I could use the voucher at a later date because it will be valid til December 31 2025 which means I would have to pay another company for airport parking. I fully understand that part of this problem is because the vendor parking is sold out. But Groupon should not be selling anything thats not available for booking. Groupon went on to charge a completely different card that was NOT authorized by me and was NOT the original form of payment. This is FRAUD!! the card that was charged was a card used previous back in May 2025 and was NOT even saved under my Groupon account at all. I have opened up a FRAUD case with my credit card company also due to this unauthorized transaction and will NEVER do business with Groupon EVER again. And if I need to take further action for make sure I refund or a credit is issued I will be doing so. Lastly Groupon has THE WORST customer service I have seen in years cant get anyone on the phone number listed trying to sell you insurance the IA chat its all HORRIBLE!
Business Response
Date: 10/06/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I want to sincerely apologize for the frustration and inconvenience youve encountered. I completely understand how upsetting this situation must be, especially given your upcoming travel and the issues youve experienced with your payment.

Regarding your voucher for The Parking Spot in *******, Ive reviewed the details carefully. I understand that the dates you needed were unavailable and that you were hoping for a refund. Unfortunately, this particular deal is non-refundable. Once a purchase is completed, we remit payment to the merchant for the voucher, and as such, we are unable to issue refunds for non-refundable deals. This is outlined in the deals terms and conditions, which are available prior to completing a purchase.

While the voucher cannot be refunded, it remains valid for use until December 31, 2025. I understand that this may not address your immediate travel needs, but the full value of your purchase can still be redeemed within the vouchers validity period.

Regarding your concern about the payment method, I understand your concern about an unauthorized charge. Our checkout process displays the payment method clearly prior to purchase, and we never intend for any charges to occur without authorization. Since youve filed a dispute with your financial institution, I recommend continuing to work with them to ensure the matter is resolved appropriately. We are committed to cooperating fully with your banks review.

Lastly, I understand that you prefer phone support; however, at this time, we do not offer phone assistance. We are, however, available 24/7 through chat and email, and our team is committed to helping you resolve any issues as efficiently as possible.

We truly regret that this situation has impacted your trust in Groupon. While we are limited in what we can do regarding the refund, please know that we take your concerns seriously and appreciate the opportunity to address them.

Thank you again for your patience and understanding. If you have any additional questions or require clarification, I am here to assist you.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 10/08/2025

Complaint: 23966522

I am rejecting this response because:
Groupon is allowing vendors to sell products(air port parking) that are not available without offering refunds. And credit card charged was not the original form of payment nor was this card saved as a second form of payment, card charged was a card used once back in May 2025. Lastly due to this unauthorized charge a fraudulent claim has been submitted and a complaint with *** will be made also.
Sincerely,

***** *****
Business Response
Date: 10/11/2025
Hi *****,

Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration and inconvenience you have experienced regarding your recent airport parking voucher purchase. We understand how upsetting it must be to encounter difficulties both with the availability of the service and the payment process.

Regarding the availability of the airport parking voucher, please note that all bookings are subject to vendor availability. While the voucher itself is valid until December 31, 2025, we completely understand that this does not resolve the challenge you faced when the specific dates you needed were unavailable. We genuinely regret the inconvenience and disruption this caused to your travel plans.

With respect to the payment method used for this transaction, our checkout process displays the selected payment method clearly prior to purchase. Since you have filed a dispute with your financial institution and this transaction is currently under review, we recommend continuing to work closely with your bank or credit card provider. They are best positioned to determine the outcome of your claim.

We also want to clarify that, as outlined in the deal terms, this purchase is non-refundable. Despite exploring all possible solutions on our side, we are unable to issue a refund for this voucher. We understand this is not the resolution you had hoped for, and we genuinely regret any inconvenience caused.

We appreciate you taking the time to bring this matter to our attention. Your feedback is important to us, and we will ensure it is shared with the appropriate team to help improve future customer experiences.

Thank you for your understanding and patience. If you have any further questions, please do not hesitate to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:10/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
August 1, 2025 $144 +$25 processing fee with Catalina Flyer Two Catalina Flyer tickets Was not able to use the tickets and Groupon will not assist with refund or reschedule without me paying an outsourced firm **************.
Business Response
Date: 10/06/2025
Hi *********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I completely understand how frustrating it must have been to be unable to use your Catalina Flyer tickets. Please accept my sincere apologies for the inconvenience this situation has caused.

Ive carefully reviewed the details of your deal, and I want to provide some clarity regarding your request. Unfortunately, this was a non-refundable deal. Once a purchase is made, Groupon immediately pays the merchant for the voucher, which means we are unable to issue a refund. This policy is part of the conditions agreed upon by the merchant when the deal was featured on our platform. We always strive to ensure that all deal details, including refund policies, are clearly communicated prior to purchase.

For rescheduling inquiries, I recommend contacting The Catalina Flyer directly. You can reach them by phone at ************** or via text at **************.

I also noticed that you reached out to the Better Business Bureau before contacting our customer support team. Please keep in mind that our support team is available 24/7 and is fully equipped to assist with any concerns related to your purchase. For future reference, should you need assistance, you can reach us directly through this link: ******************************************.

We truly value you as a customer and regret that this experience did not meet your expectations. Thank you for your understanding, and we hope that you are able to enjoy your Catalina Flyer experience soon.

Regards,

******* *********
Manager
Groupon Customer Support
Comment
Customer Answer
Date: 10/09/2025

Complaint: 23965863

I am rejecting this response because The Groupon response was unreasonable and absolutely unsatisfactory. Groupon claim that I could change the date with the Catalina flyer. This is absolutely untrue. ******** flyer will not engage in any conversation about rescheduling or refund. When Groupon responded to me, I asked for a phone call so that I could work with the person to achieve a better result. There was absolutely no response. Prior to Groupon responding to me (Which was the only response from Groupon, and was prompted by the BBB interaction), The only way to engage Groupon about a question about refunds was through a third party service provider called **************. just ********** wanted five dollars and a possible billable subscription simply to try and resolve the issue. This is not a good business practice. I need and want my FULL refund For the bogus coupons that were sold to me by Groupon.

Sincerely,

********* *******
Business Response
Date: 10/11/2025
Hi *********,

Thank you for taking the time to share your concerns. I truly understand your frustration with this experience, and I sincerely apologize for the inconvenience and disappointment youve faced. Your feedback is very important to us, and I appreciate the opportunity to review your case in detail.

First, Id like to clarify that Groupon does not charge customers any fee to contact our support team. We encourage customers to reach out directly through our official support channels for any assistance. You can always contact us via chat or email through our FAQ page here: ******************************************

I also understand your preference for speaking with someone over the phone. Unfortunately, we currently do not offer phone-based support. However, please rest assured that our dedicated team is fully equipped to assist you promptly and effectively.

Regarding your refund request, I have carefully reviewed the details of your purchase with ******** Flyer. As outlined on the deal page, this particular offer is non-refundable, and credit cannot be issued for missed trips. While we strive to offer flexibility where possible, these specific conditions restrict our ability to provide a refund or reschedule the voucher.

I understand this is not the resolution you were hoping for, and I apologize for any disappointment this may cause. Your feedback is invaluable, and I assure you it has been taken into account to help improve our service moving forward.

Thank you again for reaching out and for allowing us the opportunity to address your concerns. We truly value your business and hope to have the chance to provide a more positive experience in the future.

Warm regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 10/17/2025

Complaint: 23965863

I am rejecting this response because it is absolutely false that Groupon doesnt use a third-party to resolve complaints. The only reason Groupon responded to me was because I submitted a Better Business Bureau complaint. ******** flyer will not accept any modification to the reservation and will not refund any of the amount from Groupon. Theres no way to resolve this with Groupon. That is unacceptable. I expect a refund in total.

Sincerely,

********* *******

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