Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon on 5/12 for a massage from one of their merchants. I have attempted to contact the merchant multiple times and have not received a call back. Their online booking has since been removed as well. I reached out to Groupon now on multiple occasions requesting a refund and they continue to tell me they are not hearing back from the vendor either but refuse to give me money.

  Business Response

  Date: 08/20/2025

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for reaching out and for your continued patience throughout this matter.
  
  I want to sincerely apologize for the inconvenience you've experienced with your recent order. We completely understand how frustrating it can be when a merchant is difficult to reach, and I assure you that your concerns are being taken seriously.
  
  At this time, your request is still under internal review. While we have not yet confirmed that the merchant is fully unresponsive, we are actively investigating the matter with our partner team to determine the best course of action.
  
  To avoid any further delay, we previously offered you a refund in the form of Groupon Bucks, which are site credits that never expire and can be used toward any future purchase. This was offered as a goodwill option in case you didnt want to wait for the investigation to conclude. That option still remains available to you.
  
  We understand this situation has taken longer than expected, and I apologize for any frustration that has caused. Once we receive a final update from our partner team, we will reach out with the appropriate resolution.
  
  If you would prefer to accept the Groupon Bucks refund now instead of waiting further, please let us know and well process it right away.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased clean up service from Groupon and the cleaning company was never available. Even Groupon acknowledged that they were aware that the vendor was not responding to calls and returning messages. Groupon also charged me for a gift card in addition to the cleaning service that I did not purchase. I requested a refund and both services and they have refused to do either. I believe Groupon is trying to scam me.

  Business Response

  Date: 08/24/2025

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your recent comments and all internal Groupon correspondence. I also responded to you directly via email from ************************** a short while ago.
  
  Regarding your complaint: We're truly sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to address your concerns.
  
  Following our investigation into your order for the 4-Hour House Cleaning service with Loving Impact Senior Assistance, we can confirm that the merchant remains active, is currently honoring vouchers, and can be reached directly at **************. Initially, your refund request was escalated for internal review in line with standard policy.
  
  However, Id like to confirm that as of now a full refund in Groupon Bucks has already been issued to your account for both items in the order.
  
  You can view your updated Groupon Bucks balance by logging into your account and navigating to My Stuff > My Groupons. Your credits are immediately available for use and do not expire.
  
  We appreciate your continued patience and hope this resolution works for you. If theres anything else we can assist with, please dont hesitate to reach out were here to help.
  
  Warm regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The tickets are nonrefundable, and non transferable. That information wasn't provided at time of booking. This also doesn't align with regular Groupon policies. Groupon allows to transfer or gift unused Groupons to other people. When I contact Groupon support they are no help.

  Business Response

  Date: 08/20/2025

  Hello Yarizol,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for contacting us regarding your recent ticket purchase. I understand your concerns, and I appreciate the chance to clarify.
  
  This specific event deal had clear terms provided at the time of purchase, including that the tickets were nonrefundable and non-transferable. These conditions were set by the event partner and are different from standard voucher deals, as the tickets are assigned to specific guests upon purchase. You were prompted to enter each attendee's name before completing checkout, and unfortunately, those names cannot be changed after the fact.
  
  While Groupon does offer flexibility with many of our standard vouchers, event tickets and date-specific bookings follow the cancellation and refund policies agreed upon by the merchant. In this case, your request came after the cancellation deadline, and we are unable to offer a refund.
  
  I understand this may not be the outcome you were hoping for, and I apologize for any frustration. If you have other questions or need help with a different matter, were here to support you.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've reached out to receive a credit (not a refund) for a different date for an event due to its cancellation and they refused to accommodate me at all. i would like to report fraud

  Business Response

  Date: 08/20/2025

  Hi Rahhiem,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Thank you for contacting us regarding your recent experience with the LEGOLAND New York Admission voucher under order #**********. We understand how disappointing it can be when plans change unexpectedly, and we appreciate you taking the time to share your concerns.
  
  Unfortunately, due to our refund policy and the nature of this particular deal, we are unable to modify, cancel, or refund the voucher after the purchase has been completed. I understand this may not be the resolution you were hoping for, and I truly wish we could offer more flexibility in this case. When you purchase a deal of this nature, a spot is reserved exclusively for you by the merchant, which means that capacity is held and cannot be allocated to another customer. Because of this commitment, we are unable to offer a refund at this time.
  
  However, in consideration of your circumstances and as a one-time exception, I have issued a credit in the full voucher value of $60.20 to your account registered under ************************ This credit has been applied as a gesture of goodwill and is available for immediate use. It will remain valid for 180 days and can be used toward almost any offer available on our site.
  
  You can view your available credit by signing into your account and checking the top-right corner of your My Groupons page, where your Groupon Credits balance will be displayed. When making your next purchase, simply proceed to checkout, and your credits will be automatically applied if available, provided you select the option to use your Groupon Bucks under the payment method section.
  
  We sincerely appreciate your patience and understanding, and we hope to provide you with a more seamless experience in the future. If you have any additional questions or require further assistance, please dont hesitate to reach out.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/15/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is in regards to ***** ***** of Groupon. He has repeatedly for reasons unbeknownst to me taken down our Groupons. He has been rude and demeaning to me and my staff. Calling me the wrong name and not addressing me as a doctor. Calling me out of patient rooms to speak on the phone and explain to me why he is choosing to violate Groupons own policies. I have had to get senior advisors involved such as **** ***** Del Lima. He immediately reinstated our campaigns and apologized for ***** behavior. The Groupons were then unilaterally taken down again. Groupon has refused to post new campaigns as they want an optometrist license. I am an ophthalmologist and have provided my license. ***** is the most dangerous and harmful to a business as he is is full of arrogance and lacks intelligence. I have attempted to deal with this issue once through. **** and again contacted him today but the behavior of ***** is a clear violation of the contract I have with Groupon and he needs to be dealt with on the senior level to either remove or retrain. The actions of ***** have resulted in multiple thousands of lost dollars and his actions must be remedied and prevented from occurring again.

  Business Response

  Date: 08/20/2025

  Hi ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I want to sincerely apologize for the frustration and inconvenience you have experienced in connection with your campaigns and interactions with our team. We understand how disruptive and disappointing this situation has been for you and your staff, and we are taking your feedback seriously.
  
  Please accept our apologies for any lack of professionalism, miscommunication, or incorrect licensing requirements that may have contributed to the issues you've outlined. We recognize and respect your credentials as a licensed ophthalmologist, and we regret any oversight in how that was handled.
  
  Your concerns regarding **************** conduct and the repeated takedown of your campaigns have been escalated internally to the appropriate senior teams for immediate review. We understand the significant financial and operational impact this has had on your business, and we are committed to addressing the matter thoroughly and fairly.
  
  While we typically provide updates within 48 to 72 hours, in rare cases, the review process may take up to 7 business days. Please rest assured that we are treating this with priority and will follow up with you as soon as we have more information.
  
  We remain at your disposal should you have any further questions or require additional assistance in the meantime. Thank you again for your patience and understanding as we work to resolve this matter.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am extremely disappointed with both the merchant CosmeticRX and Groupons handling of this issue.I had already requested a cancellation before shipment because I did not trust the safety of sending a prescription injectable without proper refrigeration. My request was denied. The product I received arrived warm, with the ice pack completely melted, and a recorded temperature of 97.2F (36.2C) far beyond the recommended storage range of 3646F (28C) for tirzepatide.Your latest response to me (the merchant says they are in contact with you do not refund) is not a valid customer service resolution. I have clear proof that I have not received any real follow-up from CosmeticRX beyond one dismissive message that does not address the safety ******** refusing to intervene, Groupon is allowing a merchant to:Ship temperature-sensitive medication in unsafe conditions.Ignore legitimate safety concerns from customers.Continue selling high-risk products without proper cold chain assurance.This is not about customer satisfaction it is about consumer safety and preventing harm. Groupon is profiting from these sales and therefore shares responsibility for ensuring compliance with safe handling practices.I am requesting:A full refund immediately.Investigation into this merchants shipping practices.Assurance that Groupon will take responsibility for protecting customers from unsafe products.If this is not addressed, I will be submitting my evidence (photos, videos, correspondence, temperature readings) to the BBB, *** MedWatch, and consumer protection agencies, naming both Groupon and ********** as responsible parties.

  Business Response

  Date: 08/19/2025

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have carefully reviewed your most recent comment, along with all internal correspondence related to your case. I also responded to you directly via email from Groupon.complease feel free to reply to that message for any further assistance.
  
  Regarding your complaint:
  Im truly sorry to hear that your item arrived outside the required temperature range, and I understand your serious concerns about product safety and the lack of sufficient response from the merchant. This situation is understandably frustrating and concerning.
  
  Given the nature of the issue and your supporting documentation, I am escalating your case to our Resolution Team for further review. They will conduct a more detailed investigation, including follow-up with the merchant regarding shipping and product handling practices.
  
  You can expect an update from our team within 24 to 72 hours, and no later than 7 business days. We truly appreciate your patience as we work to ensure this matter is handled with the seriousness it deserves.
  
  If you have any further questions or additional evidence to share, please reply directly to the email I sent from **************************, and Ill ensure its added to your case.
  
  Thank you again for your understanding, and well be in touch soon.
  
  Best regards,
  ******* ***** B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 08/19/2025

   
  Complaint: 23752164

  I am rejecting this response because:
  
  I do not accept Groupons response at this time.
  
  While I appreciate the apology and the fact that my case has been escalated, there has been no actual resolution provided yet. The product I received arrived outside the required temperature range, making it unsafe to use. Obviously, I have not used the medication, and I should not be expected to accept only an apology when I paid money for something that arrived in unacceptable and unsafe condition.
  
  
  Groupon should take full responsibility for this matter by issuing a refund. Until that happens, my complaint remains unresolved.
  
  
  Thank you for your attention.
  
  
  Sincerely,
  
  ****** **********

• Initial Complaint

  Date:08/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After I accidentally purchased 7 tickets to an amusement park, I immediately tried to get my money back in which an agent informed I had to wait and allow it to be processed. After it was processed they informed me I was not entitled to a refund because of their 3 day return policy. Which I was not informed.When I disputed the charges with my bank they couldn't reach the company because they have no phone customer Service Representative working at all only chats online or email. And my bank was not able to dispute the charges either.

  Business Response

  Date: 08/16/2025

  Hi Selenna,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I genuinely understand how frustrating this situation must be for you, and I apologize for any inconvenience or stress it has caused.
  
  After carefully reviewing your order, I regret to inform you that we are unable to issue a refund for this purchase. The deal you selected is clearly marked as non-refundable, and the terms and conditions are set directly by the merchant.
  
  We strive to maintain transparency about these terms, and all key details are made available on the deal/purchase page: *******************************************************************. This is intended to assist our customers in making informed decisions before completing a purchase. When the merchant listed this deal on our site, they established specific terms, including reserving your spot as soon as a purchase is made. This makes it challenging for the merchant to make any changes or allow cancellations, as resources have already been allocated for your booking.
  
  I understand this may not be the resolution you were hoping for, and I assure you that your feedback is valuable to us. We are committed to providing a positive experience for all our customers, and your insights help us to enhance our services.
  
  Please feel free to reach out if you have any other questions or if there's anything else I can assist you with.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 08/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Selenna Childs

• Initial Complaint

  Date:08/15/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried buying tickets to the ************ while I was on vacation. I was charged but never received a purchase confirmed. There no way to do a refund because nothing under my Groupon to do it. There no customer service number or email to ask for help. I tried going through chime but that can take until November

  Business Response

  Date: 08/16/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. Im truly sorry to hear about the difficulties youve experienced while trying to purchase tickets for Wild Florida during your vacation. I understand how frustrating it must have been to be charged without receiving a purchase confirmation, especially while traveling, and I sincerely apologize for the inconvenience caused.
  
  We understand that you prefer phone support, but unfortunately, we don't offer this service at the moment. That said, our dedicated support teams are available 24/7 through chat and email to ensure your concerns are resolved as quickly as possible. You can always reach us directly through our FAQ and support page here: ******************************************.
  
  After thoroughly examining our records, I have identified your Groupon purchase. It seems that an incorrect email address was provided, which is why you didn't receive the confirmation. In order to resolve this and ensure compliance with Data Protection regulations, I kindly ask you to provide the following information:
  
  - Your full name
  - Name of any deal purchased in the last 12 months
  - Last 4 digits of the card used for the transaction
  - Billing address
  - Exact amount paid
  
  Once I have this information, I will carefully review and address the issue and follow up with a resolution.
  
  Thank you for your patience and understanding. We look forward to resolving this for you promptly.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have always been hesitant about using groupon. Until a few weeks ago i needed to book a room for a hotel for a kids sports tournament. I could not get a room at the hotel the team was staying at. One of the parents told me they were available on groupon. So i downloaded the app and sure enough there were rooms. So i booked one. Printed my confirmation email and waited for the tournament. When we arrived at the hotel i was told by the front desk that no reservation existed under my name. So i showed them the email with confirmation number. Still nothing. My only choices were to try to contact groupon and wait 3-5 days for a response or pay for a room that just became available. So i paid for the room figuring a clear mistake was made and they would refund me. Haha not the case. Groupon blames the error on a 3rd party source who does not refund and they wont either. Sad! I double paid for a room and a giant company refuses to due right by its customer. Well that will be the last time i use them. Be weary of this. And if you do book a room with groupon, i guess it makes sense to call in advance to confirm the reservation. At least 5 days before so their customer support can get back to you. Good luck

  Business Response

  Date: 08/16/2025

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment along with all internal correspondence related to your case. I also responded to you directly via email from Groupon.complease kindly reply to that email for further assistance.
  
  Regarding your complaint:
  Im sorry to hear that you were unable to check in due to the reservation not being found. Upon reviewing the details, our records show that the reservation was made under the name "Groupon User," which caused the hotel to be unable to locate it. As a result, the reservation was marked as a no-show and the refund request was initially denied.
  
  However, we are committed to assisting you further. To proceed, we require written confirmation from the hotel stating that: No services were received, and You are eligible for a refund.
  
  Once a voucher is marked "Redeemed," we are unable to change its status without this confirmation from the hotel.
  
  Please contact The Alloy King of Prussia directly at ***************** or via email at PHLVF-************* to request this written confirmation. Ensure that their email response includes the hotels address, the date, and the time it was sent.
  
  Once you have the documentation, please forward it to our customer support team. Upon receipt, we will escalate your case to the appropriate team for a final review and resolution.
  
  We truly appreciate your understanding and cooperation. Please dont hesitate to reach out if you have any further questions or need help with the next steps.
  
  Best regards,
  ******* ***** B
  Manager
  Groupon Customer support.

• Initial Complaint

  Date:08/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon on 07/07/25 but I entered the wrong email address so I have no way to redeem my Groupon after money's paid instantly through ***** pay. The company is terrible with no customer service over the phone. I wrote to ****** customer in ********************** they sent me a verification code, but I don't have access to the wrong email address. I tried contact them again, then no reply at all. How am I suppose to contact me besides writing to BBB?!

  Business Response

  Date: 08/16/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I apologize for the inconvenience you've faced with your recent Groupon purchase. I completely understand how frustrating it must be to find yourself unable to access your Groupon due to entering an incorrect email address.
  
  I understand your preference for phone support, and while we currently do not offer this service, I want to assure you that we are committed to providing assistance through our 24-hour chat or email support. You can reach out to our customer support team anytime via our FAQ page: [******************************************].
  
  In order to assist you further with accessing your voucher, I have sent you a direct email requesting additional information about your purchase. This information will allow us to carefully review and address this matter accurately. Please respond to that email at your earliest convenience.
  
  Thank you for your patience and understanding. We're here to help and are committed to ensuring you can access your Groupon as soon as possible.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support