Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was triple-charged for one of my orders. When I want to place an order, I notced that a coupon can not be applied. I used another account, but it still didn't work. And then I removed the cookie of my browser. It finally worked. So I placed the order. However, for the same order this company changed me two more times on the account I was orginally trying. I am very sure it is due to the error of their system. However, the company refused to refund to my orignal payment method. It only issued their credits on my account, which is useless to me. It is not fair to make the customer pay for their system error. Therefore, I want my money back to my original payment method. The two additional orders are ********** and **********. Again, I want the money back to my original payment method, not their credit.

  Business Response

  Date: 10/06/2025

  Hi Xiaopeng,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I completely understand how frustrating this situation must have been, especially with the difficulties you encountered while trying to place your order. I sincerely apologize for the inconvenience and confusion caused. Your time and trust are very important to us, and we truly appreciate your patience while we review your case.
  
  Upon reviewing your account, we noted that two orders were placed for Southern Style Tours on August 11, 2025 [Order # ********** & Order # **********]. As per our refund policy, once the 3-day cancellation window has passed, we are generally unable to issue a refund to the original payment method. Detailed information about our refund policies can always be found here: Groupon Promise. Unfortunately, your contact with us on August 28, 2025, exceeded this period.
  
  As an exception, we have processed a full refund for both of your orders in the form of Groupon credits. These credits are easy to use and never expire, enabling you to apply them toward any future purchase on **************************. This allows you access to a wide range of exciting deals.
  
  I understand that this is not the refund method you initially preferred, and I sincerely apologize for any disappointment this may cause. We truly appreciate your understanding and hope that these credits will allow you to enjoy many future purchases and experiences with Groupon.
  
  Thank you for being a valued Groupon customer. If you have any further questions or need assistance using your Groupon credits, please do not hesitate to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/07/2025

   
  Complaint: 23960720
  
  I am rejecting this response because: These are unauthorized charges. I am pretty sure that I placed a single order from another acount ********************* I did put the item in my cart, and fill in my credit card in this account ******************* but I never placed the order. It is your system error that charged me two addiitional times, which are unauthorized. I would suggest you investigate the issue of your system to make your company and service trustworthy.  It becomes hard for me to trust your website, and I request the refund to my original payment method, instead of your credits. 
  
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:10/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an invitation to purchase a ********* GC but it won't let me purchase saying it's invite only. I would call CS or use the online chat BUT THERE ISN'T ANY. I know this seems trivial and its not so much the not being able to purchase as it is the last of ability to actually contact Groupon.

  Business Response

  Date: 10/06/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I genuinely understand how frustrating it must be to receive a promotional invitation and then be unable to complete your purchase. We appreciate your patience and want to help clarify the situation.
  
  After reviewing your account, I can confirm that you successfully purchased the ********* Gift Card on September 20, 2025. The error you encountered when trying to purchase again is due to a limit that was placed on the offer by the merchant. As stated on the deal page, the limit for this promotion was 1 per person. Once this limit is reached, the system will prevent any additional purchases, whether for yourself or as a gift. We include all the important information on the deal page, including how many Groupons you can buy if the merchant has requested a limit. Unless specified otherwise on the deal page, these limits apply for the lifetime of the offer
  
  I also want to acknowledge your feedback about contacting us. While we dont currently offer phone support, we absolutely want to make sure youre able to reach us easily whenever issues arise. You can connect with our support team through live chat or email via our *********** here: [******************************************].
  
  Again, I sincerely apologize for any confusion or inconvenience this may have caused. Should you have any further questions or need additional assistance, please don't hesitate to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:10/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a software product key that doesnt work and they refuse to refund

  Business Response

  Date: 10/04/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I truly regret to hear that the key is not working as expected and that you have had difficulties obtaining a refund. I completely understand how frustrating and disappointing this must feel. Please accept my sincere apologies for the inconvenience youve experienced.
  
  After carefully reviewing the details of your case, it appears that the voucher associated with this purchase is linked to a different Groupon account than the one from which you reached out. To protect the privacy and security of all our customers, we need to first verify the account holders details to ensure compliance with Data Protection regulations.
  
  In order to proceed, we kindly ask that you provide any 3 of the following details so we can verify the account:
  
  - Bank name
  - Name of any deal purchased in the last 12 months
  - Exact amount paid
  - If the purchase wasnt made via credit card, please specify the payment method (e.g., ******, Apple Pay, ****** Pay).
  
  Once I have this information, I will carefully review the details and follow up with a resolution that addresses your concern.
  
  Thank you for your patience and cooperation while we verify the necessary details. We look forward to resolving this matter promptly and restoring your confidence in your purchase.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/30/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accidentally purchased the Catalina flyer from ******* to ********. However, I will not be in ******* but instead **********. I contacted Groupon immediately after purchase and they are denying my ability to get refund. Not only did I contact them within the 3 day cancellation guidelines on their site, but I also canceled within 24 hours (California law).

  Business Response

  Date: 10/04/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I genuinely understand the frustration you're feeling after realizing that the Catalina Flyer you purchased was for a location different from what you intended. I apologize for any inconvenience this has caused.
  
  After carefully reviewing your situation, I must inform you that the policy stated in the terms and conditions of the deal specifies that it is a non-refundable deal. This policy ensures fairness and consistency for all customers while supporting the businesses we partner with. Please note that the 3-day refund period doesn't apply to non-refundable deals.
  
  You can always find more detailed refund policies at **************************************************************************.
  
  That being said, we completely understand the unique circumstances you're facing, and we want to make an exception just for you at this time. We are happy to process a full refund in Groupon credits.
  
  If you wish to proceed with the credit application, please ensure you're logged into your Groupon account using the email address: *********************** before accessing the refund link: *****************************************************************************************************************************
  
  Please note that the above refund link will remain valid for the next 3 days and will provide you with the appropriate refund options to process your refund.
  
  Groupon Credits are simple to use and never expire on our website, allowing you to find another great deal at any time! Please note that refunds will only be issued for the amount paid, excluding any applied discounts.
  
  After clicking the link above, kindly confirm if you were redirected correctly to the refund page. Should you encounter any issues with the refund process, please reach out to us with the case ID ********, and we'll assist you promptly.
  
  We sincerely appreciate your understanding and patience in this matter. While we are unable to provide a direct cash refund in this case due to the non-refundable nature of the deal, we hope the Groupon credits offer a convenient alternative so you can enjoy another great experience.
  
  Thank you again for bringing this to our attention and allowing us the opportunity to assist you.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, My name is ******* *******, I bought a ticket for " The Play That Goes Wrong " on August 26th, 2025 . There's two showtime that plays. 2pm and 7pm.I was supposed to see the show for 7pm, not 2pm, because I wouldn't be able to make it 2pm show, since I'll still be on the train arriving to ******** by 2pm. But I believe I chose 7pm shows but ended up 2pm shows somehow. Less than half an hour later, when I contacted the Groupon customer service, I asked if they could change it to 7pm, been told they couldn't. I asked if I could cancel it and provided me the credit, so I used the credit to repurchase for 7 pm. I was denied and wouldn't let me because of their policy. Usually Groupon would be let us cancel or c hange in less than 3 days, but it hasn't been an hour yet when I purchased the tickets. I tried to dispute with ******, but ****** was saying, "We reviewed your transaction(s) and are denying your case(s). This decision was made because our records show that the item or service associated with this transaction was delivered to you. " No, I didn't use the ticket because I couldn't. When I contacted the ************ been told they couldn't find the ticket number and also couldn't find my name?? So, no, it didn't get it the ticket, and I requested a refund/dispute. I attached the emails ...

  Business Response

  Date: 10/05/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Thank you for contacting us and for bringing this matter to our attention. Im very sorry to hear about the inconvenience youve experienced with your ticket order for The Play That Goes Wrong. I understand how disappointing this situation must be, especially given the efforts you made to resolve it promptly after purchase.
  
  I have reviewed your message and can see that youve reached out to us from the email address ********************* while the order in question appears to have been placed under a different email address.
  
  In order to protect your privacy and ensure that we are assisting the rightful account holder, we kindly ask that you verify at least three (3) of the following details associated with the account or transaction:
  
  - Bank Name
  - Name of a deal purchased in the last 12 months (excluding the current purchase)
  - Exact Name on the account
  - Last 4 digits of the card
  - Billing Address
  - If the purchase wasn't made via credit card: Specify the payment method used
  
  Once we receive this information, we will be able to locate the correct order, verify your identity, and assist you further with your refund or dispute request.
  
  We appreciate your understanding and look forward to resolving this matter for you as quickly as possible.
  
  Thank you for understanding!
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/06/2025

   
  Complaint: 23951897
  

  I am rejecting this response because: In responding to the email i received. See the attached to my reply yesterday ( Sunday, October 5th 2025) I haven't gotten an email from the Groupon manager yet after I responded on Sunday, October 5th, 2025. 

   

  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 10/09/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I request you to accept my sincere apologies for the delay in our response.
  
  I want to let you know that we have now responded to your original email. Upon reviewing our records, I can confirm that your request has been addressed under case #********. However, we understand that the outcome may not have fully met your expectations, and I truly regret any frustration this may have caused.
  
  If you have any further questions or require additional assistance, please dont hesitate to reply directly to the original support ticket, and we will be more than happy to assist you further.
  
  Thank you again for your patience and understanding as we work to support you.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/11/2025

   
  Complaint: 23951897
  
  I am rejecting this response because: I believe this Groupon is a fraudulent, I feel the deals are misleading, especially for high-value items like travel or tickets, with unexpected fees or limitations. I couldn't use the ticket since ************ couldn't find my name and the ticket number. Since I contacted the Groupon customer service to get it fixed before 3 days time frame and still couldn't use the ticket and Groupon wouldn't do anything for me to be able to use the ticket.  I request my money back please. 
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:09/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i purchased a one time product key from Groupon for **************** 2024 Professional Plus Lifetime Use for Windows PC. the product key worked; however, after 30 days ********* shut down my windows. *** to the internet that means that the product key that Groupon sold for a lifetime of use was actually fraudulent, and could not be used for a lifetime.

  Business Response

  Date: 10/05/2025

  Hi Simcha,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience you've experienced with the **************** 2024 Professional Plus product key purchased through Groupon. I understand how frustrating it must be to encounter issues with a product that was expected to be for lifetime use.
  
  Upon reviewing our records, I was unable to locate the order under the email address ***************** In order to assist you further and review your request appropriately, I kindly ask that you provide the below information.
  
  The order confirmation number
  The voucher Redemption Code
  Any alternate email addresses that may have been used to make the purchase
  The amount of the charge(s)
  The date of charge(s)
  
  If the charges are on a credit/debit account, please provide the following information:
  
  The name on the card that was charged
  The type of card ****** MC, AmEx, etc.)
  The last 4 digits of the card
  The expiration date on the card
  The billing address associated with the card
  
  If the charges are on a ****** account, please provide:
  
  The ****** invoice ID reflecting the chargeExample: xxxxxxxx-xxxx-xxxx-xxxxxxxxxxxx (this ID will be alphanumeric)
  The email address registered to the ****** account
  
  Once we receive the requested details, we will be able to further review and assist you with a resolution as quickly as possible.
  
  Thank you for your cooperation and patience. Should you have any questions in the meantime, please dont hesitate to reach out.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 6/27/25 i purchased a Groupon for a cleaning company in the amount of $244.80. When I called the establishment to make an appointment they said they don't except Groupon. There was another purchase on that day for approximately $27 for house cleaning service. When I went to lookup why they never showed up it said service completed

  Business Response

  Date: 10/05/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Thank you for reaching out and bringing this matter to our attention. Regarding the order #************** Hours of House Cleaning with of Basic cleaning (four rooms) at Home Treasure Reimagined, we understand that your voucher has been marked as redeemed, although you did not receive the service. I have escalated this concern to an appropriate team for further review and clarification under the case #********.
  
  We appreciate your patience as we work to resolve this matter. You will receive an update as soon as we receive a response from the merchant.
  
  Regarding the order #********** -Upholstery Cleaning for One Sofa, Loveseat, and Chair at **** Cleaning & Restoration purchased through Groupon on June 26, 2025, in the amount of $244.80, I sincerely apologize for the inconvenience you've experienced
  
  I understand how frustrating it must be to contact a business in good faith, only to be informed that they do not accept Groupons. In order for us to investigate and assist you further, I kindly request a few additional details about your experience:
  
  - When and how you learned that the business was no longer accepting Groupons
  - The name of the person you spoke with at the business, if available, and the reason they gave for not accepting your Groupon
  - Whether the specific service you purchased is no longer being offered or was unavailable at a time that worked for you
  - The phone number you called or the physical address of the location you contacted
  
  This information will help us follow up with the merchant and work toward a resolution on your behalf. Please rest assured we are committed to ensuring your concerns are addressed appropriately.
  
  Thank you again for your patience, and I look forward to your reply.
  
  Please rest assured that we are committed to ensuring both of your concerns are addressed as promptly and fairly as possible.
  
  If you have any additional information or documentation related to either order, feel free to share it with us to assist in the resolution process.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/15/25 $40.50 for a massage with Rhapsody Salon in *********,**. Groupon did not complete the transaction by giving me a redemption code to use to cash in at the salon for my massage. The salon requires a redemption code. Groupon does not have a number to call for disputes, only a recorded message to go online. I tried online dispute by email and got a response that I had the wrong ***** Only mo direct **** was given. At this time I paid for services I cannot use. I have also disputed charges with my bank and it is under investigation

  Business Response

  Date: 10/04/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I sincerely apologize for the inconvenience and frustration you've encountered regarding your recent purchase for Rhapsody Salon. I understand how important it is to have access to your paid services, and I'm here to assist you in resolving this matter.
  
  We understand your preference for phone support, and we are sorry that it is not currently available. However, you can always reach our customer support team via chat or email through our FAQ page: [******************************************].
  
  Upon thoroughly examining the details you provided, we identified that your purchase was completed using an incorrect email address. This seems to be the reason you did not receive the confirmation email or the voucher needed to redeem your massage at the salon.
  
  To move forward and ensure we get this sorted out for you, we need to verify your identity and confirm some information, in compliance with Data Protection regulations:
  
  - Your full name
  - Name of a deal purchased in the last 12 months
  - Last 4 digits of the card
  - Billing address
  
  Once I have this information, I will carefully review your case and work towards a resolution promptly. I appreciate your patience and understanding as we address this issue.
  
  Thank you again for bringing this to my attention, and I look forward to assisting you further.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of purchase 07-07-2025 Online Groupon I purchased a Groupon for a front-end alignment at pioneer Auto car care. Nowhere in the Groupon details did it state that they cannot perform alignments on lifted trucks with oversized tires, After i spoke directly with the owner , who explained that their shop is not able to handle my type of vehicle. While i understand some shops may not have the right equipment for lifted vehicles, this information should have been disclosed in the Groupon listing before selling the deal, because it wasn't, I ended paying for a service they could not provide.Groupon told me that pioneer auto care should refund me, auto care facility says Groupon needs to refund the money owed.Please help, Thank you

  Business Response

  Date: 10/01/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience and confusion caused by your recent experience with Pioneer Auto Car Care.
  
  After reviewing your case, I can confirm that this issue has already been escalated to our resolution team under case #********. As per their findings, the merchant informed us that:
  
  This customer needs work to be done before we can perform any alignment.
  
  We understand your frustration, especially since this information was not clearly stated on the deal page. While some vehicle-specific limitations may apply due to equipment constraints, we agree that such details should ideally be disclosed upfront to avoid situations like this.
  
  As part of our resolution, and in consideration of your situation, as a one-time exception, our team sent you a self-service refund link for Groupon credits on September 17, 2025.
  
  To proceed, please confirm if you would like us to proceed with the Groupon credit refund for this purchase. Once we receive your confirmation, we will process it right away.
  
  We appreciate your patience and understanding, and were here to assist you until this matter is fully resolved.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  05/2025 I purchased a Groupon for Windy City Skydiving for two tandem jumps. I was sent a confirmation email. However, it stated to not open the voucher until you are ready to redeem the Groupon. So, I waited until I was ready which was several months after purchase. The Groupon had not expired and after driving the two and a half hours to the location to redeem purchase, there was no way to redeem my voucher. It does not show my Groupon at all, yet I have the email confirming my purchase. I have attempted to reach someone at Groupon a dozen times and there has been no contact. I was not given an order tracking number and the credit card I used to purchase the Groupon is no longer active. So as of now I am out the $312.00. It is incredibly frustrating to not be able to contact someone directly through Groupon to figure out why my Groupon isn't showing up even though I have an email confirmation.

  Business Response

  Date: 10/01/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the frustration and inconvenience youve experienced, especially after traveling a significant distance to redeem your voucher.
  
  Upon reviewing the confirmation email you provided, I noticed that the order was sent to the email address ************************************ This is a private relay email generated when using the Sign in with Apple feature during checkout. If you have been checking a different email account, this may explain why the voucher is not appearing under your usual Groupon account.
  
  To access your purchase, I recommend the following steps:
  
  1. Open your Apple device settings.
  2. Go to Settings > [Your Name] > Password & Security > Apps Using Apple ID.
  3. Locate Groupon in the list.
  4. Check whether you chose to Hide My Email if so, this private relay email (gpwpgzw4d @************************) is what you need to log in with.
  5. Return to ************************** or the Groupon app and sign in using "Sign in with *****" to access the correct account.
  
  We understand how frustrating it can be when a voucher is not accessible, especially in time-sensitive situations. Regarding your comment about lack of support please know that our Customer Support Team is available 24/7 via chat and email, and were committed to resolving issues as quickly as possible. You can always reach us through this link: ******************************************.
  
  If you are unable to access the correct account, were happy to assist from our end. For security and privacy reasons, we kindly ask you to verify any three of the following details:
  
  - Bank Name
  - Name of a deal purchased in the last 12 months (excluding this purchase)
  - Exact Name on the Groupon account
  - Last 4 digits of the card used
  - Billing Address
  - Exact Amount Paid
  - If the purchase wasn't made via credit card: Specify the payment method used
  
  Once we receive this information, well be able to locate the order and assist you further.
  
  Thank you again for your patience and understanding. I look forward to resolving this matter for you.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****