Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,854 total complaints in the last 3 years.
1,321 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/14/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They do not have an operating customer service, their chat is non existent. You aren't able to type or even see what you typed once entered, their email support is also non existent. Just be sure of your purchase and check reviews!
Business Response
Date: 08/16/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I completely understand how frustrating it must feel to encounter difficulties when trying to get assistance, and I sincerely apologize for any inconvenience this has caused.

Please be assured that our team is available **************************************** email. You can always reach our Customer Support team through our FAQ page here: ******************************************. From there, you can initiate a chat or submit a support request via email, and one of our representatives will respond promptly.

I understand you're experiencing an issue with your Groupon purchase. Could you please provide more details about the problem you're facing, so we can assist you further? I want to assure you that we're here to help and are looking forward to resolving this issue for you.

Once again, I apologize for any inconvenience you've experienced. We are committed to providing you with a seamless experience, and customer satisfaction is our top priority.

Thank you for giving us the opportunity to address your concerns. I truly appreciate your patience and understanding.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:08/14/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 10th, I purchased 2 Groupons for the same place, 1 for an Escape Room and another for a Rage Room. Per the Groupon instructions I was to email them to make a reservation, which I did about 5 minutes after purchase. I did not receive a response by the 13th so I called. They told me the Escape Room was not your traditional Escape Room, that it is their whole building and occurs after hours, which is 9pm. Those details were not in the information on the Groupon listing and the Escape Room isnt even mentioned on their website. I requested a refund on the Groupon app (on the 13th) and it said that it was past the 3 day deadline and I could gift it to someone (this is in another state-we are traveling to celebrate 2 birthdays and they wanted to do a traditional escape room because they have never done one). There is no way to speak or chat with someone on the Groupon App. Due to the establishments lack of disclosure and no response through the recommended route, I believe I should be eligible for a refund. Had they responded in a timely manner, I would have at least been given the information in order to make a decision to cancel sooner. I have used Groupon before but I will be hesitant to use Groupon going forward.
Business Response
Date: 08/16/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I completely understand how frustrating this situation must have been, especially while planning a special trip to celebrate two birthdays. I sincerely apologize for the inconvenience and the lack of timely communication from the merchant.

I noticed that you have reached out to the Better Business Bureau without first contacting our customer support team. Id like to let you know that our customer support team is available 24/7 and is well-equipped to resolve any issues you may encounter. You can reach us anytime using this link: ******************************************.

Upon reviewing your request, it appears that the refund period for your Groupon has unfortunately passed. However, Id like to offer an exception in this case. While we cannot refund the original payment method, wed be happy to provide a full refund in Groupon credits. These credits never expire, giving you the flexibility to find another exciting deal at any time.

To proceed with the credit application, please ensure you're logged into your Groupon account using the email address: ******************** before accessing the refund link below:

Order # ********** - ******************************************/ssr?order_number=**********&customer_uuid=************************************

Order # ********** - ******************************************/ssr?order_number=**********&customer_uuid=************************************

Please note that this refund link will remain valid for the next 3 days.

Once you click the link, kindly confirm that you were redirected correctly to the refund page. If you encounter any issues during the process, please reach out to us with Case ID ********, and we will assist you promptly.

For your reference, more detailed information about our refund policies can always be found here: **************************************************************************.

We truly value your loyalty and understand that this experience may have caused frustration. We hope that this resolution demonstrates our commitment to making things right and restores your confidence in using Groupon for future deals.

Thank you for your understanding, and please dont hesitate to contact us if you have any further questions or concerns.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:08/14/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
$131.86 I booked a snorkeling excursion for 8/02/25 , however , the merchant cancelled the event. When I called the merchant they told me they would notify Groupon that the event was cancelled and I would receive my full refund. No alternate date was given. I didnt receive a refund so I reached out to Groupon several times and they assured me they were trying to resolve the issue but could not get in contact with the merchant. Today I was told that Groupon will not refund me because the merchant will not. Im not entirely sure which party is responsible for refunding me but I do not understand how I paid $131.86 and someone is able to keep that profit despite never having the event.
Business Response
Date: 08/16/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I sincerely apologize for the inconvenience and frustration this situation has caused you. I truly understand how disappointing it must be to have anticipated a wonderful snorkeling excursion only to have it canceled without receiving a refund.

Upon reviewing your case, I would like to assure you that our internal team has attempted multiple times to contact the merchant on your behalf. Unfortunately, we haven't received any response yet. Rest assured, I have now re-escalated your case as a priority regarding your refund request. Our team is committed to thoroughly reviewing and addressing this matter.

We will make sure to update you as soon as possible. You can expect an update from us within 48 to 72 hours, though in some cases, it may take up to 7 days.

In the meantime, I kindly ask for your patience as our team diligently works towards a resolution. Once we have an update, you will receive a direct email from us.

Thank you for your understanding and for giving us the opportunity to resolve this matter for you.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 08/18/2025

Complaint: 23745549

I am rejecting this response because:
I sent this every-time I spoke with a representative of Groupon and it was completely ignored. Not having a refund after two weeks is ridiculous considering a paid in advanced. The customer service and urgency is lacking.
Sincerely,

******** ******
Business Response
Date: 08/20/2025
Hi ********,

Thank you for reaching out and sharing your experience with us. I truly understand your frustration and disappointment regarding the delay in processing your refund, and I sincerely apologize for any inconvenience this has caused.

I want to assure you that we have escalated your request to the appropriate internal team, who are actively working on resolving this matter. While most cases are reviewed and resolved within 24 to 72 hours, in some situations it may take up to 7 days for the final update. I truly appreciate your patience during this time and understand that waiting any longer feels frustrating.

As soon as we have an update, you will receive a direct email confirmation with the outcome of your case. In the meantime, please know that we are closely monitoring this request and doing everything possible to expedite the process.

Once again, I sincerely apologize for the delay and for the inconvenience this has caused you. Thank you for giving us the opportunity to make this right. We value your business and are committed to ensuring this matter is resolved promptly.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 08/21/2025

Complaint: 23745549

I am rejecting this response because: Once again I am still not satisfied. Its been almost 20 days since this event was cancelled. I still dont have a refund. I do believe this is fraud since I did pay for a service that was cancelled and never received a refund. The back and forth is quite frustrating and I just keep getting an email that its being looked into , however , I never get an email saying they fixed it despite countless photos Ive sent confirming the cancellation. Its very concerning that someone got paid with my hard earned money for a service I did not receive ; fraud.

Sincerely,

******** ******
Initial Complaint
Date:08/13/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In late July I placed an order for 8 pair of shorts. The advertisement states random colors will be sent, but the description and image shows all the shorts are multi colored with designs on them. On July 29 I receive the items and contacted groupon about 2 issues with the order. One, there were only 5 shorts, 3 were missing. Secondly, the 5 were all solid color shorts, no design, just plain one colored shorts. After providing proof they offered to send me the 3 missing pair, which was unacceptable because that may give me the right quantity, but does not provide me with the correct style and design that was ordered. They said they'd look into it, then told me they'd send the the correct order and when silent for several weeks. I emailed to check on the status and it was the same conversation I initially had. First they said to send back the 5 wrong shorts, and i agreed and said i'd need to get a shipping label. Then they replied and wanted to send me 3 pair to get to the right quantity, to which I explained once again that does not resolve the issue of the wrong style/design of the shorts. The reply was they'll look into it and due to being a third party seller they'll look into it. At this point there seems to be no resolution to this situation, as they have not been willing to ship me the correct quantity and style/design that I ordered. Your support Question - Case: ******** - ref:!00D800Khmy.!500Uj0fnMj0:ref Groupon Code: GG-3PK4-FMT5-399W-V65G Order # ********** Purchased on Jul 21, 2025
Business Response
Date: 08/16/2025
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I truly understand the frustration and disappointment you're feeling due to the incorrect and incomplete order you received. This is certainly not the experience we want our customers to have, and I sincerely apologize for the inconvenience caused.

After reviewing the information you provided, it appears that the order in question is associated with a different Groupon account than the one you contacted us from. To ensure compliance with Data Protection regulations and to provide the best possible assistance, I kindly ask you to verify your identity by providing the following information:

- Your full name
- Name of a deal purchased in the last 12 months
- Last 4 digits of the card
- Billing Address
- Exact Amount Paid
- If the purchase wasn't made via credit card: Specify the payment method used

Once I have this information, I will thoroughly review your case and work towards a resolution promptly.

Thank you for your patience and understanding while we work to resolve this matter. I look forward to your response so we can move forward and address this situation to your satisfaction.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 08/18/2025

Complaint: 23743271

I am rejecting this response because: I provided the information requested but have yet to hear anything from them about the issue.

Sincerely,

**** *********
Business Response
Date: 08/20/2025
Hi ****,

Thank you for confirming the requested information. I want to sincerely apologize for the frustration and inconvenience youve faced in trying to resolve the issues with your recent order of the 8-Pack Galaxy by Harvic Men's Mystery Active Moisture Wicking Shorts. I completely understand how disappointing it must be to not only receive fewer items than ordered, but also to receive products that dont match the description or images provided.

I can see from your account that youve already reached out to the merchant to address these concerns. We expect our Marketplace merchants to respond to all customer emails within 72 hours, and if they fail to do so, our Goods Resolution team will step in to ensure that your case is reviewed and resolved fairly.

If the merchant has not responded after the 72-hour period, please rest assured that our Goods Resolution team will take over and work toward finding the best possible solution for you. In the meantime, if you have further questions about the order or need additional assistance, we kindly ask that you reply to the original confirmation email you received when you first contacted the merchant. This helps ensure your message is directed appropriately and allows for the fastest response.

We recognize that this experience has been frustrating and far from what we want our customers to encounter. Your feedback will be shared internally as we continue to improve both our processes and our oversight of third-party merchants.

Thank you again for your patience and for giving us the opportunity to address this matter. We remain committed to assisting you until this issue is resolved.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 08/21/2025

Complaint: 23743271

I am rejecting this response because: there is no proposed solution yet. Only an apology and a notice they'll contact the seller as they're a 3rd party seller on their site. I'd expect to have a proposed resolution, not a promise to look into things.

Sincerely,

**** *********
Initial Complaint
Date:08/13/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to request a refund for my recent Groupon purchase of two ********* tickets for the game on August 13, 2025, at 1:10 PM.Upon arrival and check-in, I went to one of the stores inside the stadium. After checking out, I noticed I had been charged twice for the same item. It took over 20 minutes for staff to resolve the issue, and I am still not entirely certain the refund was processed.Because of this delay, I did not get to my seats until approximately 25 minutes after the game had started. This significantly impacted my experience, and I do not feel I received the full value of my purchase.Given these circumstances, I am requesting a full refund for my tickets.Thank you for your attention to this matter, and I look forward to your prompt response.
Business Response
Date: 08/16/2025
Hello ****,

Thank you for reaching out to us through the Better Business Bureau.

Ive reviewed your recent comments along with all internal Groupon correspondence, and I have just responded to you directly via your registered email on **************************.

Regarding your complaint:
I'm truly sorry to hear about the issues you experienced at the venue and the delay that prevented you from enjoying the game fully. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience caused.

However, upon checking our system, we could not locate any order details associated with the email address ********************* To better assist you, Ive provided specific instructions in my direct email to help locate the correct order and move forward with resolving this matter.

If you have any further questions or updates, please reply to direct email.

Thank you for your understanding, and we appreciate your patience.

Best regards,
******* ***** B
Manager
Groupon Customer Support
Customer Answer
Date: 08/18/2025

Complaint: 23742646

I am rejecting this response because:
Correct Email Used is: ****************************

Sincerely,

**** *********
Business Response
Date: 08/18/2025
Hello ****,

Thank you for reaching out to us through the Better Business Bureau.

Ive reviewed your recent comments along with all internal Groupon correspondence, and I have also sent you a direct response via your registered email on **************************.

Regarding your complaint:
Im truly sorry to hear about the difficulties you encountered at the venue and the delay that impacted your experience. We understand how disappointing that must have been, and we sincerely apologize for the inconvenience.

At this time, Im unable to locate the specific purchase in question. To better assist you, I kindly ask that you provide some additional information related to the transaction. This will help us locate the correct order and work toward a resolution.

Please share as many of the following details as possible:

Order Details:

Order confirmation number

Voucher redemption code

Any alternate email addresses that may have been used

Amount charged

Date of the charge(s)

If the charges were made to a credit or debit card, please also include:

Name on the card

Type of card ****** MasterCard, AmEx, etc.)

Last 4 digits of the card

Expiration date (MM/YY)

Billing address associated with the card

Once we have this information, well do our best to locate the order and assist you promptly.

We appreciate your patience and look forward to resolving this for you.

Best regards,
******* ***** B
Manager
Groupon Customer Support
Initial Complaint
Date:08/13/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 26 I purchased a spa facial as a gift for a family member. When I tried to send the voucher, the message voucher sent popped up before I was able to enter the full phone number. Of course, the recipient never received the voucher so I went back to the My Groupons page so I could try resending it. When I pull up the voucher, message says voucher sent even though it wasnt. I have tried various ways of contacting the company, with no success. The cost of the voucher was $69.25. I would really appreciate help with this.
Business Response
Date: 08/17/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: After reviewing your account history, Im glad to see that you were able to get in touch with our Support team via live chat and that the gift details have since been updated successfully.

It looks like everything should now be in order, but if you still need help or if the recipient is having trouble accessing the voucher, please dont hesitate to reply here and well be happy to assist further.

We appreciate your patience and hope your family member enjoys their spa facial!

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:08/13/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Fraud purchase was made using my Groupon Account and Credit Card with ***********Transaction date 7.4.25 Transaction amount $578.46 I was NOT notified of this transaction from my bank or Groupon. I did not receive any email confirmation or receipt from Groupon for this transaction(which I have made purchases in the past and have always received and email confirmation)My bank notified a SECOND transaction of the same amount was made on the same day. They texted me asking if this was fraud and if it were me making this purchase. I responded NO this was not me. They mailed me a new card the next day and the purchased was removed. I did not know that there was a purchase for the same amount already made on my account. Contacted my bank the next business day and they said the purchase was removed. One month later, I see the purchase on my bank statement. I called my bank and they said that Groupon is saying this was not a fraud charge because my name and email address were used to make the purchase.I asked Groupon to send me the email receipt from the purchase but they said their system does not allow them to do such a thing. I am lost. This is a lot of money. My bank cannot help me without Groupon showing this was a fraud charge.
Business Response
Date: 08/17/2025
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Im truly sorry for the continued frustration and distress this situation has caused. I completely understand how concerning it must feel when you're faced with a charge you dont recognize and are struggling to get clarity.

Weve taken the time to thoroughly review your case once more, including the timeline of events, the information provided to your bank, and the purchase details on our end. Please allow me to clarify a few key points:

1. Only One Charge Was Processed
You mentioned in your complaint that two charges were made on July 4, 2025. After reviewing our records:

Only one transaction was completed made under the account associated with ********************** on July 4th for a hotel reservation at citizenM ****************

A second attempt was made under a slightly different email ************************ but this was declined and never processed. We did not charge your card for this second attempt.

Its entirely accurate, based on your bank's alert, that this second charge was declined. The only charge that went through was the original booking at 6:11 PM.

2. Confirmation Email & Booking Details
The confirmation email for the reservation was sent to ********************** at the time of booking on July 4. We understand youve stated you did not receive it it may be worth checking your spam or promotions folder, or reaching out to your email provider to check if it was filtered.

This booking was for:

Hotel: citizenM New York Bowery

Check-in: July 4, 2025

Check-out: July 6, 2025

Guest Name: ******** *******

As this is a direct hotel booking, there is no separate voucher issued your reservation details are sent straight to the hotel, and guests are able to check in using a valid photo ID.

3. Why We Couldnt Cancel the Booking
Unfortunately, we didnt hear from you until August 7, over a month later. At that point, the stay had long passed, and we were no longer able to work with the hotel on your behalf to request any exception.

Had we been contacted at the time of the charge or shortly after your bank raised the fraud alert, we would have had a much better chance of resolving this differently for you.

4. Your Dispute with the Bank
You also mentioned that your bank initially removed the charge and then reinstated it a month later. We can confirm that we provided the bank with all relevant documentation, including confirmation of the account used and the booking details. Based on this information, the bank accepted our evidence and concluded that the charge was not fraudulent.

We understand this situation has been incredibly frustrating and has left you feeling unsupported, and for that Im truly sorry. While were limited in what we can do at this point in terms of a refund, please know that your concerns have been heard, and your experience has been taken seriously. If theres anything further we can provide to support your efforts, dont hesitate to let us know.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 08/18/2025

Complaint: 23742102

I am rejecting this response because:
I have contacted the hotel in which the individual who hacked my account purchased. The hotel confirmed the following;
The reservation was made through a 3rd party under Expedia's umbrella (Groupon went through ******* directly or an affiliate of ******* to create the reservation). We have no information about the reservation being created with Groupon. It appears a secondary guest was added by the name of ***** *****, who checked in.
I am attaching a copy of the reservation showing a secondary guest checked in under the reservation with the hotel. You can see here his name and email address are included in the booking. I have no affiliation what so ever with this individual. Also, my maiden name was used in the booking of the hotel. My drivers license has my MARRIED last name listed. If I was going to check in to any hotel, I would have to use my married name.
This stranger used my name(maiden name) and HIS email address to check in to the hotel. Which makes no sense.
I live in ********. I have NEVER been to ********. I have proof of where I was the 4th of July weekend( *********** ********* to be exact) I have photos of the group of people I was with the exact time this all happened.
I am extremely disgusted and scared with this whole situation and how this is being handled. I am in the process of filing a police report. I am a first time mother and need this money. If you require additional information let me know and I will provide this.

Sincerely,

******** *******
Business Response
Date: 08/24/2025
Hi ********,

Thank you for your follow-up and for sharing the additional information regarding the hotel reservation.

We understand this situation has been frustrating, and weve taken your concerns seriously throughout our review process. As previously advised, we conducted a full investigation, including an escalation to our internal fraud review team. Their findings confirmed that there was no unauthorized access to your Groupon account at the time of the booking.

The order was placed through your Groupon account, using your registered email address, and processed with a payment method saved to the account under your name. Based on this, and after providing the relevant documentation to your bank, the charge was upheld as valid.

At this stage, weve exhausted all available internal avenues for review. If you still believe this charge was unauthorized, we recommend pursuing the matter directly with your bank, as we are unable to take further action on our end.

We appreciate your understanding.

Kind regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:08/13/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon in January for an *** experience that was $391 for a $520 ride. It was valid for 4 months but the funds would still be valid after expiration and the company web site stated that if you cancelled with 24 hour notice you'd be able to reschedule for 12 months. Our experience was scheduled for February but my husband and I are both federal workers and had to cancel our leave in February. We finally rescheduled our trip for Sept but the *** vendor will no longer allow us to use the voucher as it expired in April and will not allow us to reschedule because it was a "groupon" not just through their company so we can't reschedule. Groupon has no way to contact customer service other then via email. ********************** states our funds are still valid and to contact the *** vendor to reschedule. I have emailed multiple times that the *** vendor will not except my voucher but they maintain that the company will except the voucher. I have call the *** company several times and they will not except the voucher. Groupon will not provide a refund and the *** company will not provide a refund.
Business Response
Date: 08/17/2025
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I'm sorry to hear about your experience with this merchant.

I see that you had contacted our team regarding this issue and after escalating it for an update from the merchant, you were issued a link to claim your refund, which you have already completed as of Aug 13.

Shortly after the refund was issued, you should have received an email confirmation. If you haven't seen it in your inbox, I recommend checking your spam folder to ensure our emails aren't being filtered there.

Refunds issued to a credit or debit card will appear as a refund from Groupon, Inc. However, please note that it may take a few days for your bank to process and post the funds to your account.

I hope this information clarifies any concerns you may have had. If you have any further questions or require additional assistance, please don't hesitate to reach out to me.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:08/12/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 16, 2025 I purchased a coupon from Groupon for a 90 minute couples massage with hot stones from a company they represent, ************************** located in ******. Upon trying to redeem the pre-paid service and schedule the purchased item, I was informed by this vendor that they do not offer this service, as they have only one masseuse. I contacted Groupon to inform them of this and request a refund. I was not given a refund but rather advised via an email from Groupon that they contacted the vendor and the vendor agreed to provide the service. Additionally, Groupon provided me the vendor phone number and advised me to call them back. When I did as requested and called the vendor back, I was told for a second time that they do not provide this service. When I explained that Groupon advised that they did, I was hung up on. I next received a text from the vendor explaining that they only have one masseur because business is bad. They further asked if my husband and I could schedule one massage after the other, instead of the purchased couples massage. I received a second text from the vendor stating they asked Groupon to stop advertising the couples massage services based on the above. I have spent a great deal of time chatting (because you cannot call and speak to person) with Groupon in an attempt to receive a refund, which to date they have not provided. I am told they understand my frustration but have not issued a refund. I have also sent Groupon the texts I received from the vendor as proof but have yet to receive a refund or even a verbal or written notification that I will be refunded for a service I purchased through them that is not a service the vendor provides.
Business Response
Date: 08/16/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I sincerely apologize for the frustration and inconvenience you faced while attempting to redeem your Groupon for a 90-minute couples massage with hot stones at Sunflower Foot Reflexology. This is definitely not the experience we want for our valued customers.

After reviewing your order #**********, I can confirm that your refund was successfully processed to your original form of payment on August 12, 2025. You should have received an email confirmation shortly after this refund was issued. If you're not able to see it in your inbox, I recommend checking your spam folder to ensure our emails aren't being misdirected.

Refunds issued to a credit or debit card will appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to correctly route the funds and post them to your account.

Rest assured, we are committed to ensuring a positive experience for all our valued customers. We will communicate with the merchant to address the issue you encountered and prevent similar situations in the future. Your feedback is invaluable to us and helps us better serve our customers.

Thank you again for being a valued Groupon customer, and we hope your future experiences with us are smooth and enjoyable.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 08/18/2025

Complaint: 23737970

I am rejecting this response because: the only reason I finally received a refund is because I spoke with the business I purchased the Groupon for from Groupon. directly. The business sent me proof that they had made Groupon aware they no longer could provide the couples services and to remove them from the site. They sent me screenshots of their correspondence with Groupon. The business in question reached out to Groupon demanding they refund the charge as the spa could not provide the services. That is when and the only reason why Groupon finally refunded my money after many, many chats and emails. Groupon engages in false information with regard to the companies they represent and the services they provide. Additionally, they do not update accordingly per the businesses request with to these services. Groupon makes the process of receiving a refund for services purchased that are not actually offered nearly impossible. It would appear Groupon purposely procrastinates and gives a continual runaround when a refund is due. Groupon does not need to act like they rectified this situation on their own or in a timely manner because they did neither. The business who contacted Groupon to request the refund on my behalf is the only reason I was finally refunded the money. I can only imagine if the business owner hadnt been conscientious and advocating on my behalf. This experience in its entirety was disgusting!

Sincerely,

******** *******
Initial Complaint
Date:08/12/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a gift from for my moms birthday and the merchant didn't respond for days. I finally get a response and there is no availability. I went back to Groupon and they said since its been past the 3 day **** (which it took over three days to receive a reply from the merchant) Groupon will not refund me the money. Do not use them! They take your money and the businesses aren't creditable.
Business Response
Date: 08/16/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I want to sincerely apologize for the disappointment and frustration youve encountered. I understand how important it is for a gift, especially one for your mothers birthday, to go smoothly, and I regret that this was not the case.

Upon reviewing your order, I can confirm that your case was escalated to our internal team, who provided you with a link to process a refund to Groupon Bucks. I understand, however, that you prefer a refund to your original payment method. Considering the circumstances and the delay in the merchants response, our team has gone ahead and issued a full refund to your original form of payment.

You will receive a separate automated email confirming this transaction. While we issue refunds immediately, please note that it may take a few business days for your financial institution to process the credit and reflect it on your statement.

We value your feedback and take concerns about merchant responsiveness very seriously. We will be following up internally to ensure that our customers can trust the reliability and professionalism of the businesses featured on our platform.

Once again, I truly apologize for the inconvenience and for the impact it had on your plans. We appreciate your patience while we worked to resolve this matter, and we hope your next experience with Groupon is a much more positive one.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 08/18/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ****

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