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Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Groupon, Inc. has 8 locations, listed below.

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    Customer Complaints Summary

    • 3,854 total complaints in the last 3 years.
    • 1,321 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/28/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered dog treats from Dogtreatsclub through Groupon on 5/4/22. My order number is #**********.I contacted Groupon after 2 months telling them I never received them. They told me that the company stated that due to Covid there would be a delay. So I accepted that thinking I would still get them. So they never came, and I contacted them again, and again I got the same run around. So I contacted them again today, and they told me that my Groupon had expired and that there was nothing they could do for me. They told me I could not even get a refund. The person I spoke today was ******* Franssesco ***************************** (if this is real name). I paid $19.98 for this. All I want is a reund or the bully sticks. Since I couldn't get any help from Groupon or *************** I thought I would file a complaint, so this won't happen to other people. Thank You in advance for anything you can do to resolve this?

      Business Response

      Date: 10/07/2022

      Hello ****,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

      I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

      I sincerely hope you find your next Groupon experience to be more enjoyable and thank you for taking the time to send us your feedback.

      Regards,

      ****************
      Manager
      Groupon Customer Support

    Groupon, Inc. is NOT a BBB Accredited Business.

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