Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a three different deals through Groupon with local merchants. Two out of three of those local merchants refused to honor the vouchers. I have been trying to contact Groupon since the first day the merchants refused service. The only way to contact Groupon as a customer is through email in the app. But ********************** has not answered back even though they promised they would after 24 hours. It has been a week passed by now. I have included screenshots of the conversations that I've had with the two merchants who refused to honor the vouchers. And I have screenshots of the amount of money I spent on the vouchers that have been refused.

  Business Response

  Date: 08/20/2025

  Hi Kel,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience and frustration you've experienced with your recent purchases. I'm very sorry to hear that two of the local merchants refused to honor your vouchers, and that you've had difficulty receiving a timely response from our support team. This is not the experience we aim to provide, and I appreciate your patience.
  
  Upon reviewing our records, I noticed that the orders in question appear to be associated with a different email address than the one you contacted us ****************** In order to protect your account and verify ownership, we kindly ask you to confirm the following information:
  
  - Bank Name
  - Name of a deal purchased in the last 12 months (excluding the current purchase)
  - Exact Name on the account
  - Last 4 digits of the card used
  - Billing Address
  - Exact Amount Paid
  - If the purchase wasnt made via credit card: Specify the payment method used
  
  Once we receive this information, well be able to verify the account and look into your concern further. We are committed to resolving this matter promptly and ensuring you receive appropriate support.
  
  Thank you again for your patience and understanding. I look forward to resolving this for you.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/11/25 I was at ************************. The tickets at the park were $75 so I went online (my phone) to obtain them online which I've seen advertisements beforehand that you could obtain cheaper. I found Groupon and I proceeded to buy thru them ($55.00) and I purchased 2 tickets. I put my information (email:****************************) and it said that a code would be sent to my email. Five or six codes were sent and none of them worked. I would keep requesting a code since each time (within less than a minute that I would put the code) I would put the code this message: "time expired" would come up. I finally got tired and called my bank and requested a dispute which is now in progress. My friend had to purchase tickets at the booth to which I have the receipt as paying at the booth. These two tickets from Groupon were never received. I have proof of their emails sent to me and also I have proof of that money taken out of my account instantly after i made the purchase. I want a full refund of $109.98. I am also researching to file a complaint against Groupon thru the Attorney General.

  Business Response

  Date: 08/14/2025

  Hi ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience you experienced while attempting to purchase tickets to Splish Splash water park through Groupon.
  
  We understand how frustrating this situation must have been and appreciate the details youve provided so far. Upon reviewing our system, we were unable to locate the order associated with your email address or the information currently on file.
  
  In order to investigate this matter further and assist you appropriately, we kindly ask that you provide the following information:
  
  The order confirmation number
  The voucher Redemption Code
  Any alternate email addresses that may have been used to make the purchase
  The amount of the charge(s)
  The date of charge(s)
  
  If the charges are on a credit/debit account, please provide the following information:
  
  The name on the card that was charged
  The type of card ****** MC, AmEx, etc.)
  The last 4 digits of the card
  The expiration date on the card
  The billing address associated with the card
  
  If the charges are on a ****** account, please provide:
  
  The ****** invoice ID reflecting the chargeExample: xxxxxxxx-xxxx-xxxx-xxxxxxxxxxxx (this ID will be alphanumeric)
  The email address registered to the ****** account
  
  Once we receive this information, we will be able to locate the transaction and take the necessary steps to resolve the issue as quickly as possible.
  
  Again, we apologize for the inconvenience this has caused and appreciate your patience. Please let us know if there is anything else we can do to support you in the meantime.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for $88.50 for a service (merchant was ***************** When I arrived on time for my 1 PM scheduled appointment, I was told it would be at least 3 hours until I could be seen. I was unable to wait 3 hours for my appointment and had to go home at that point. When I arrived home, I contacted Groupon to tell them about this situation. I was given a case number and told that they would get back to me. When they did not, I filed a complaint with the credit card company. At this point, I cannot get a refund from either the credit card company or for Groupon, so I am left having paid $88.50 for a service I did not receive through no fault of my own. I have spent literally HOURS on this issue, trying to get my money back.

  Business Response

  Date: 08/13/2025

  Hi *********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I am genuinely sorry to hear about the inconvenience you faced during your visit to *** *********** and the subsequent challenges in getting a refund.
  
  After reviewing the information you provided, it appears that the voucher in question is associated with a different Groupon account than the one you contacted us from. To proceed, we need to verify your identity and confirm some information to ensure compliance with Data Protection regulations.
  
  To move forward, could you please provide the following details:
  
  - Your full name
  - Name of a deal purchased in the last 12 months
  - Last 4 digits of the card
  - Billing Address
  - Exact Amount Paid
  
  Once I have this information, I will thoroughly review your case and work towards a resolution promptly.
  
  Thank you for your patience and understanding. I assure you that your satisfaction is important to us, and we are committed to addressing this matter to your satisfaction.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 08/18/2025

   
  Complaint: 23727212
  
  I am rejecting this response because:
  Groupon is asking me to close the dispute with my financial institution (***********), but that has already been done. *********** provided the letter saying that it was closed (attached). This is the only letter they will provide to me. I paid Groupon for a service that I did not receive, through no fault of my own, and I should be refunded the full amount of $88.50.
  
  Sincerely,
  
  ********* *****

  Business Response

  Date: 08/23/2025

  Hi *********,
  
  Thank you for reaching out and for providing the closure letter from ***********. I genuinely understand your frustration regarding the situation with your missed appointment and the inconvenience it has caused you. Please accept my sincerest apologies for the experience you had.
  
  I appreciate your patience and would like to let you know that I have escalated your request to our internal team for a comprehensive review. Our team is committed to ensuring that each case is addressed with care and accuracy. While we typically aim to provide updates within 48 to 72 hours, there may be instances where this process could take up to 7 business days. I kindly request your patience as we work towards a resolution.
  
  Rest assured, you will receive a direct email from us once we have an update. Thank you for your understanding and for allowing us the opportunity to make this right.
  
  Should you have any further questions or need additional assistance in the meantime, please do not hesitate to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/10/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase three Groupon to get a facial. Ive been trying to contact the business for like a month. They dont answer me. Im telling Grupon dont think theyre legit because they keep selling Groupon and theyre not acknowledging anything and I dont know how to communicate with them, they dont answer phone. They dont answer the text so please refund me my money. Groupon decided to say oh yes, I will refund your money but let me do an investigation.I did not get an email or anything. I dont think Groupon is gonna help me the business is called ****** beauty and Spa located in *********. I spent ****** for the three coupons

  Business Response

  Date: 08/13/2025

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Im very sorry to hear that you've facing difficulty reaching one of our merchants. I understand how disappointing it must have been.
  
  I was unable to locate any orders or recent contact from your account, nor a chat reference in the provided screenshot. To assist you further, Ill need a few more details to investigate this matter thoroughly and ensure we can take the appropriate next steps.
  
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i bought 9 tickets on groupon to a business called miami tours that wouldnt honor it stated they want regular paying customers first i traveled all the way from ********** to hear that I want my money back now others have complained there is a investigation warning message when i got to my groupons

  Business Response

  Date: 08/12/2025

  Hello Maurshea,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Im very sorry to hear about your experience with the Miami Tours voucher. I understand how disappointing it must have been to travel all the way from ********** only to be turned away.
  
  I was unable to locate the order in question or any recent contact from your account. To assist you further, Ill need a few more details to investigate this matter thoroughly and ensure we can take the appropriate next steps.
  
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Groupon voucher code VS-V5K7-THRP-9K46-P1V3 for a 60-minute acupressure session at ****************** Acupressure in *************, **. The merchants own website states they are open 7 days a week, but immediately after purchase I was told to wait a few weeks just to schedule an appointment. This was not disclosed before purchase.When I asked again, the merchant changed his explanation from on vacation to being in the ***, yet continued personally messaging me. His shifting stories, combined with the misleading availability on his website, have destroyed my trust. I no longer want his service due to the deception.Groupon has removed his deal page but has not yet issued a refund. Instead, they escalated my case internally and said it could take up to 7 days just for an update. This should be a clear-cut case, and I am concerned about the delay.Resolution Requested:A full refund to my original payment method. Groupon should also review merchants whose own websites misrepresent their availability

• Initial Complaint

  Date:08/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was mislead in my purchase and then refused any credit or refund. I specifically searched for the Titanic Experience in ********* as we were traveling for vacation. I thought my purchase was for the city I specifically searched. Upon arriving at the attraction I was told my tickets were for a different State and location( *****)!! I never searched for Texas so I dont know why that would ever show up. I immediately contacted Groupon customer support via chat. I was met with an unpleasant agent who told me I should read everything before I purchased! I was refused a refund or even a credit to purchase the location I originally wanted while I was there on vacation!

  Business Response

  Date: 08/14/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience and frustration you've experienced. I understand how disappointing it must have been to discover that your voucher was for a different location than intended, especially while traveling.
  
  Ive reviewed your request thoroughly, and unfortunately, due to our refund policy and the nature of this deal, were unable to modify, cancel, or refund the voucher after purchase. I truly understand that this is not the outcome you were hoping for, and I genuinely wish I could offer more flexibility in this case.
  
  If youre unable to use the voucher yourself, you may consider sharing it with a friend or family memberprovided the deal allows for transfers. While this may not be ideal, it can help ensure the voucher doesnt go to waste.
  
  In consideration of your situation, and as a gesture of goodwill, our team has already issued $25 in Groupon credits to your account. These creditscan be applied toward any eligible future purchase on our platform.
  
  We truly appreciate your understanding and thank you for being a valued customer. If you have any further questions or need assistance with anything else, please dont hesitate to reach out.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 groups for a total of $58.50 to Kentucky Down Under on 08/05/2025. I never received the groupons and there is literally no way to contact Groupon to get them to provide the vouchers or cancel my order.

  Business Response

  Date: 08/14/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: sincerely apologize for the inconvenience youve experienced in accessing your vouchers.
  
  Upon reviewing your account, I can confirm that your purchase for two Groupons totaling $58.50 to Kentucky Down Under, made on August 5, 2025, is associated with the email address *******************************.
  
  You can find your vouchers by signing into your Groupon account through either the mobile app or our website. Once logged in, navigate to the "My Groupons" section. If you are using the mobile app and dont have it installed yet, it can be downloaded directly from our site.
  
  If the voucher does not load immediately, it may be due to a temporary system delay. In that case, refreshing the page or navigating back and selecting "View Voucher" again should help. Please also ensure you have a stable internet connection while accessing your account.
  
  Additionally, I can see that the voucher is marked as "Redeemed," which suggests it has already been accessed and used successfully.
  
  If you are still encountering issues or believe the voucher was marked as redeemed in error, please dont hesitate to reply with any error messages or details, and well be happy to assist you further.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug 10, 2025 I tried to buy 2 passes from Groupon for a waterpark. Even though I clicked on place order button only once, I realized that I received 2 different orders. Also, the price was higher than it was advertised. In order to cancel one of the obviously mistaken charges, I contacted customer support via chat, but instead of providing a refund, they offered me Groupon credit. I was charged twice in the amount of $79.98 (x2). The passes were misleadingly advertised around $63 dollars. How is this different than a sophisticated scam? I'd like my money back.Thank you.

  Business Response

  Date: 08/14/2025

  Hi Sevgi,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for any inconvenience and frustration this experience has caused.
  
  I understand that the order was placed twice by mistake, and I can certainly see how that would be both confusing and concerning. Upon reviewing your account, I can confirm that our team has already made an exception in this case and processed a refund for the duplicate order (#************** Single-Day Admission Pass to ************************ to your Groupon account in the form of credits.
  
  I completely understand that this may not be your preferred resolution. Please know that we have carefully reviewed the matter and explored all available options under the current circumstances. At this time, I regret to inform you that we are unable to issue a refund to your original form of payment.
  
  That said, your Groupon credits do not expire and can be used toward any eligible future purchase on our platform.
  
  If there is anything else I can assist you with, or if you have questions about any of your other purchases, please dont hesitate to reach out. Your satisfaction is very important to us, and were here to help in any way we can.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 08/14/2025

   
  Complaint: 23724326
  
  I am rejecting this response because: I do not think their response is legitimate and/or reasonable, but I do not expect them to fix it after such a generic message. I will not do business with them anymore after I spend my money in their account. They force people to buy services instead of refunding the duplicate charge. 

  It is not much different than a sophisticated scam.
  
  Sincerely,
  
  Sevgi Akarcesme

  Business Response

  Date: 08/20/2025

  Hi Sevgi,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience and frustration this situation has caused you. We deeply regret that your recent experience with us did not meet your expectations and, understandably, has led to your disappointment.
  
  We recognize your concern regarding the duplicate charge and the limitations of our refund policy. I understand how being directed to use account credits rather than receiving a direct refund to your original payment method can feel restrictive especially when the duplicate transaction was not intentional.
  
  After reviewing your account, I can confirm that an exception was made and a refund for the duplicate order (#************** Single-Day Admission Pass to ************************ was issued to your Groupon account in the form of credits. These credits do not expire and can be used toward any eligible future purchase on our platform.
  
  That said, I truly understand that this may not feel like a fair or satisfactory resolution. While our current policy limits our ability to return funds to the original payment method in this case, we are taking your feedback seriously and will ensure it is shared with the appropriate teams.
  
  It is never our intention to create a situation where customers feel pressured into making additional purchases or feel misled by the process. I want to personally apologize if our handling of this issue gave that impression. We take these matters seriously and are constantly working to improve the transparency and fairness of our service.
  
  If there is anything further I can do to assist you, please dont hesitate to let me know.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made at least a few purchases from Groupon, no regrets. On July ****** I purchased a window tint Groupon to be validated at ****************** in **************, ** for I have done business with them two years prior. I made an appointment and prior to that I told them I had a Groupon only to be told that they do not accept Groupon anymore. I went ahead and paid out of pocket for two front passenger windows tinting. Afterwards I contacted Groupon asking for a refund and explained why. I received an email confirming that I would receive a refund of $111.20 in 10 day. To date I have not received the refund. **I included in pictures that Groupon is still advertising ****************** although the business said that they are not accepting Groupon.

  Business Response

  Date: 08/14/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience and confusion caused regarding your recent refund request.
  
  Upon reviewing your order #********** for the California-Legal Window Tinting at West Coast Tinting, I can confirm that a refund has already been processed to your original form of payment on July 26, 2025.
  
  Please note that while we issue all refunds immediately, it may take a few business days for your financial institution to reflect the credit on your account. If you have not yet received the funds, we recommend contacting your bank directly and providing the following ARN (Acquirer Reference Number) for reference: 15270215207001639207095
  
  Additionally, I have attached the refund confirmation letter to this email for your records.
  
  We apologize again for any inconvenience this may have caused and appreciate your patience and understanding. If you need further assistance or have any other questions, please dont hesitate to let us know.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 08/14/2025

   
  Complaint: 23723807
  
  I am rejecting this response because: as to date this August ******* I checked my bank balance and the refund has not been received.
  
  Sincerely,
  
  ****** *********

  Business Response

  Date: 08/20/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for any inconvenience caused regarding the delay in receiving your refund.
  
  I understand your concern, and I can confirm that the refund has already been processed from our end. For your reference, I have previously attached the refund confirmation letter, which includes all necessary details. Kindly refer to this document to assist in tracking the refund.
  
  If the refund has still not been reflected in your account as of August 14, 2025, I kindly suggest reaching out to your financial institution directly. Please provide them with the *** (Acquirer Reference Number) included in the refund letter and in the email sent earlier, as this will assist them in locating the transaction.
  
  Should you require any further information or support from our side, please do not hesitate to reach out.
  
  Thank you for your understanding and patience.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 08/21/2025

   
  Complaint: 23723807
  
  I am rejecting this response because: Groupon responded back in July saying it would take 10 business days and now this has taken more than a month. When I brought this complaint to BBB then the answer was more in depth that I should have received the refund by August 14. It is now August 24 and Im still waiting for my refund
  
  Sincerely,
  
  ****** *********