Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,892 total complaints in the last 3 years.
1,298 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/29/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
05/2025 I purchased a Groupon for Windy City Skydiving for two tandem jumps. I was sent a confirmation email. However, it stated to not open the voucher until you are ready to redeem the Groupon. So, I waited until I was ready which was several months after purchase. The Groupon had not expired and after driving the two and a half hours to the location to redeem purchase, there was no way to redeem my voucher. It does not show my Groupon at all, yet I have the email confirming my purchase. I have attempted to reach someone at Groupon a dozen times and there has been no contact. I was not given an order tracking number and the credit card I used to purchase the Groupon is no longer active. So as of now I am out the $312.00. It is incredibly frustrating to not be able to contact someone directly through Groupon to figure out why my Groupon isn't showing up even though I have an email confirmation.
Business Response
Date: 10/01/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the frustration and inconvenience youve experienced, especially after traveling a significant distance to redeem your voucher.

Upon reviewing the confirmation email you provided, I noticed that the order was sent to the email address ************************************ This is a private relay email generated when using the Sign in with Apple feature during checkout. If you have been checking a different email account, this may explain why the voucher is not appearing under your usual Groupon account.

To access your purchase, I recommend the following steps:

1. Open your Apple device settings.
2. Go to Settings > [Your Name] > Password & Security > Apps Using Apple ID.
3. Locate Groupon in the list.
4. Check whether you chose to Hide My Email if so, this private relay email (gpwpgzw4d @************************) is what you need to log in with.
5. Return to ************************** or the Groupon app and sign in using "Sign in with *****" to access the correct account.

We understand how frustrating it can be when a voucher is not accessible, especially in time-sensitive situations. Regarding your comment about lack of support please know that our Customer Support Team is available 24/7 via chat and email, and were committed to resolving issues as quickly as possible. You can always reach us through this link: ******************************************.

If you are unable to access the correct account, were happy to assist from our end. For security and privacy reasons, we kindly ask you to verify any three of the following details:

- Bank Name
- Name of a deal purchased in the last 12 months (excluding this purchase)
- Exact Name on the Groupon account
- Last 4 digits of the card used
- Billing Address
- Exact Amount Paid
- If the purchase wasn't made via credit card: Specify the payment method used

Once we receive this information, well be able to locate the order and assist you further.

Thank you again for your patience and understanding. I look forward to resolving this matter for you.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 10/02/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
Date:09/28/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a GROUPON - Bravo certificate. When I tried to use it, I kept getting errors saying it was already used. It was NOT. I contacted Groupon **************** about the issue. They told me to do certain procedures. NOthing worked. I continued with this and eventually the Groupon expired and I was not able to use it. I still can't use it and I want a refund of $80 which is what I paid for the certificate. It has been extremely frustrating and I will not be using Groupon again. Their customer service department is useless.
Business Response
Date: 10/01/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience and frustration you've experienced while trying to use your Groupon for Bravo! Italian Kitchen.

We understand how disappointing it must be to encounter issues when attempting to redeem a voucher, and we regret that your experience did not meet expectations.

Upon reviewing your order (#**********), I would like to inform you that this particular deal, a $100 eGift Card for Bravo! Italian Kitchen was determined as a non-refundable deal, as stated in the terms and conditions at the time of purchase in our deal page. Unfortunately, this means we are unable to proceed with a refund for this order.

That said, in order to assist you further, I can confirm that your concern had already been escalated to the appropriate team. Our team reached out to the merchant, and received an update from them as below:

We have resent the voucher email. We can confirm that the email address provided was accepted and the voucher has been successfully sent. We kindly ask the customer to check their inbox, as well as their junk and spam folders.

We recommend checking all folders in your email, including spam or promotions tabs, for the voucher email. If you are still unable to locate the voucher, please let us know, and well be happy to follow up further with the merchant on your behalf.

Once again, I truly regret the inconvenience this has caused and appreciate your understanding.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 10/03/2025

Complaint: 23945642

I am rejecting this response because: the new voucher they sent does not work. I am still getting the message that the voucher has already been redeemed. The "new" voucher has the same redemption code as the original one. This is getting ridiculous.

Sincerely,

***** ******
Business Response
Date: 10/07/2025
Hi ***** ,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Im very sorry for the continued inconvenience and frustration this has caused you. I understand how disappointing it must be to receive a replacement voucher only to find that it has the same redemption code as the original one.

Please note that the merchant has confirmed theyve sent the email containing your gift card directly to your registered email address - ********************** Please note that Gift Cards will be sent in $25 increments. Since you have not received it yet, I kindly request that you reach out to the merchant directly at *************************** for further assistance. Theyll be able to help ensure you receive a working gift card.

We truly regret the inconvenience and appreciate your patience while this matter is being resolved.
Regards,

Sandhya K
Manager
Groupon Customer Support
Initial Complaint
Date:09/28/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon put items into my cart which I did not want to buy just because I looked at them. I thought I was buying my usual car wash and when I bought it, It stated over $535.00 in groupons I did not wish to buy. Because I had a credit card registered, it went thru so fast I could not cancel it. I tried to cancel it right away but it did not appear on my groupon page.I sent an email to gouon to cancel it, enclosed as one of the attached documents but they said I was 12 hours too late. They wanted to credit me groupon bucks but at $15 a car wash it would take forever and I do not have that kind of money to lay out. I contacted ********, the credit card and opened a dispute. They did not find in my favor so I wished to repopen the dispute with Groupon and with them, *********I will go into that complaint lateras I am filing a complaint against them as well. All I wanted was a refund of $535.00 that was thrown into my cart. You will see that the items are all similar. Why would I do that?I only have 2 eyebrows. Secondly, I called before I bought the groupon, for an appointment and did not like the person Mila.She was not a professional.I do not want to deal with her. I wish to get my money refunded and never deal with groupon again. I have also sent Groupon corporoate a complaint. I was 12 hours late and have been a groupon customer for years.I want a full refund and not groupon bucks . They acted aginst my will and I bought things that I did not want due to them throwing them in my cart. I did not use the services and want a full refund credited to my account. I sent them a certified letter on Sept 19, 2025 to corporate asking again for a full refund due to their unethical policies ..
Business Response
Date: 10/01/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the frustration and inconvenience caused especially in light of your long-standing relationship with Groupon.

Upon reviewing your inquiry, I found that your initial communication regarding this matter was sent from the email address ******************** whereas the order in question appears to be associated with a different email address.

Due to strict privacy and data protection policies, we are unable to access or make changes to an account without first confirming that the individual contacting us is the rightful owner of the account. This is in place to protect your personal and financial information.

In order for us to assist you further and review the request for a refund, please confirm any three of the following details associated with the account or order:

- Bank Name
- Name of a deal purchased in the last 12 months (excluding the current purchase)
- Exact Name on the account
- Last 4 digits of the card
- Billing Address
- Exact Amount Paid
- If the purchase wasn't made via credit card: Specify the payment method used

Once we receive this information, we will be able to verify the account and proceed with addressing your request appropriately.

We appreciate your patience and understanding, and we are committed to resolving this matter as quickly as possible.

Thank you for understanding!

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:09/28/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Transaction: 08/02/2025 Amount: ***** Explain:On August 2, 2025, I purchased a voucher on Groupon's website. Due to a technical issue on their platform, the order was processed without my email address being properly verified. As a direct result, I never received an order confirmation, receipt, or the voucher itself.I identified the problem and contacted Groupon Customer Support on the very same day, August 2, to report the missing order. I received an initial response on August 4. However, it took Groupon's support team nearly a full month, until August 30, 2025, to finally locate my purchase and provide me with the order details.This prolonged delay and my inability to access the service I paid for were unacceptable. The original voucher from August 2 has remained unused and unredeemed.I requested a refund for this unredeemed voucher, explaining that the entire situation was caused by Groupon's initial technical failure and subsequent failure to provide timely support. On September 23, 2025, Groupon support formally refused my request, incorrectly citing their "non-refundable" deal policy.
Business Response
Date: 09/30/2025
Hi ** *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience and frustration caused by the delay and technical issues surrounding your order.

I've carefully reviewed the details of your purchase dated August 2, 2025, and I want to provide some clarity regarding your refund request.

Unfortunately, this particular deal was marked as non-refundable at the time of purchase. This means that once the transaction is completed, we immediately allocate funds to the merchant in accordance with the agreement they have in place with Groupon. Because of this, were unable to process a refund, even if the voucher remains unredeemed.

Please understand that this refund policy is determined in advance with our partners, and all terms are made available to customers before confirming the purchase. That said, I completely recognize how frustrating this situation has been, especially considering the delay in resolving the technical issue and accessing your voucher.

While a refund is not possible in this instance, wed be happy to assist you further in redeeming or using your voucher. If you need help with accessing the voucher or reaching the merchant, just let us know, well do everything we can to support you.

We appreciate your patience and understanding and remain available for any additional assistance you may need.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:09/27/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon to Pure Medical Spa. On the SAME DAY it was purchased, it was marked "redeemed." I contacted Groupon in regards to this and they said they'd contact the merchant. I received an email that the "merchant had denied my refund." I have never been to this place and never spoken to them. They marked my voucher redeemed as soon as I bought it. Groupon has been emailing me from an address that I can't respond to to make it extra difficult to communicate in regards to this.I don't know how the "merchant" can just "deny" a refund when the problem is them. They marked it as used when I've never been there or had an appointment.Groupon is who I did business with, not the merchant. I'm not a customer of the "merchant" and based on how they operate, I never will be. I didn't use this voucher. I need my money refunded. I no longer wish to have the voucher unredeemed because I won't be going to this spa.
Business Response
Date: 10/05/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for your message. We understand your concern regarding the status of your voucher for Pure Medical Spa and appreciate the opportunity to review the situation in full.

After carefully reviewing your case history and the actions already taken, wed like to clarify a few key details:

Redemption Status:
During your initial contact with us via live chat, you stated that the voucher was redeemed accidentally while you were viewing it. You also mentioned that you had contacted the merchant directly and received confirmation that it had not been used. Based on this, we proceeded to escalate your request for a refund.

Merchant Response:
When we reached out to the merchant for confirmation, they informed us that no such confirmation was sent to you, and the screenshot you provided was not an authentic communication from them.

Final Decision:
Because the voucher was marked redeemed and the merchant has confirmed they did not provide any statement supporting your refund request, were unable to proceed with a refund. Groupons refund policy requires us to verify unused status in such cases, and unfortunately, this verification could not be confirmed.

We understand this may not be the outcome you were hoping for, but we want to be transparent about why this decision was made. Please also note that redemption actions are irreversible and should be completed only when you're ready to use the voucher.

If you need further clarification or assistance with other orders, we're here to help.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 10/08/2025

Complaint: 23941490

I am rejecting this response because: I have never been to this business. When the voucher was marked redeemed, I was in ********* for work meetings. I can provide proof of this via both my hotel receipt, flight receipt, and can get verification from my boss. I have never been to this business. It is located in ******* and I was NOT in ******* when the voucher was redeemed. So the business has redeemed this fraudulently and is claiming a service was provided. I have never been there. Would you like me to provide proof of my whereabouts on the date it was redeemed? Or do you want to continue to ignore that I can provide this.

Sincerely,

****** *****
Business Response
Date: 10/10/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you again for following up and for the additional details youve shared.

We understand your frustration and want to ensure we're being transparent about our decision and the reasoning behind it.

When you first contacted us, you stated that the voucher was accidentally marked as redeemed while viewing it, and that you had also proactively contacted the merchant about it. You also indicated that the mx sent you a email verifying that the voucher was not used and shared a screenshot of the same.

Based on that, we escalated the matter to the merchant to confirm whether the service had been provided, in the hopes of assisting with a resolution. The merchant responded by confirming they had not sent any message approving a refund, and also confirmed the screenshot provided was not a valid communication from them.

We recognize that youre now stating you were not in ******* at the time the voucher was redeemed and offering to provide proof of that. However, its important to clarify that Groupon vouchers are transferable and not tied to a single individual. This means the location or identity of the purchaser does not necessarily limit who can use the voucher. For this reason, the detail that you were in ********* does not serve as confirmation that the voucher was not used only that you did not use it personally.

Additionally, since the voucher was marked as redeemed by you in your Groupon account, and no verified merchant error was found during our review, we are unable to proceed with a refund. The redemption process is irreversible and should only be completed when youre ready to use the voucher or provide it to someone else.

We truly regret that this wasnt the outcome you were hoping for. While were unable to take further action on this specific request, were happy to assist you with any other orders or questions you may have.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:09/26/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went online to Groupon and paid $59.25 for service at Amazing Lash Studio located in *******, **. When I pushed the button to pay for it I was credited in ********, IN. The facility in ******* doesnt accept Groupon. I have tried multiple times to get a phone number to speak to someone in customer service only to reach a dead end. I want my money back!
Business Response
Date: 09/30/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience and frustration youve experienced regarding your recent purchase with Amazing Lash Studio.

I understand that you intended to book a service at the *******, ** location, but the voucher was mistakenly issued for the Highland, IN location, which does not accept Groupon. I completely understand how disappointing this must be, especially after multiple unsuccessful attempts to reach support. Please note that we assist our customers 24/7 via Chat and Email, and you can always reach our customer support team at any time using the following link: ******************************************

Upon reviewing your account, I can see that you have already taken steps to resolve this through our self-service portal, and Id like to confirm that a refund of $59.25 has been successfully processed to your Groupon Credits on September 26, 2025.

These credits are now available in your Groupon account and can be used immediately toward almost any purchase on our site. You can view your current credit balance by logging into your account and checking the top-right corner of your "My Groupons" page.

To apply your credits during checkout, simply check the box labeled Apply available Groupon Bucks under the Payment Method section.

We truly appreciate your patience, and Im sorry again for the trouble this situation caused. If you have any further questions or need additional support, please dont hesitate to reach out.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 10/01/2025

Complaint: 23940133

I am rejecting this response because:
they received cash money from my bank account. I dont want a credit to use on their site I want my cash money back.
Sincerely,

****** Love
Business Response
Date: 10/07/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: As the order was canceled within the cancellation window, to ensure your satisfaction remains our top priority, I have taken immediate action and Ive gone ahead and issued a full refund to your original form of payment and canceled the Groupon Bucks that were previously refunded.

You will receive exactly the amount you originally paid to Groupon, refunded back to your original payment method.

While we process refunds immediately, it may take your financial institution a few business days to reflect the credit on your statement.

Thank you for understanding!

Regards,

Sandhya K
Manager
Groupon Customer Support
Customer Answer
Date: 10/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** Love
Initial Complaint
Date:09/26/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased this item to from Groupon through the Klarna app. It was for the Splish splash amusement waterpark. The problem was it was sent to the wrong email. The email voucher was sent to *********************** it was supposed to be sent to ********************** I have been disputing this item since July 11th. I was given the wrong email the first time through Klarna. Ive been trying to get in touch with Groupon. Its so hard. I finally getin touch with them. I reached out to customer support via txt and was told I will have to close the dispute through my bank. I explained to them that the dispute was closed since August I even gave proof of the letter which I also put in as one of my documents of proof.
Business Response
Date: 09/30/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience and frustration youve experienced in trying to access your Splish Splash Amusement Waterpark voucher.

We understand how important this matter is and appreciate your patience throughout the process.

Please note that we received your inquiry via BBB from the email address *********************** whereas the purchase appears to have been made using a different email address. For security and privacy reasons, we are required to verify your identity before we can proceed with any account-specific information or take further action. Please confirm any 3 details from the following:

- Bank Name
- Name of a deal purchased in the last 12 months (excluding the current purchase)
- Exact Name on the account
- Last 4 digits of the card
- Billing Address
- Exact Amount Paid
- If the purchase wasn't made via credit card: Specify the payment method used

Once we receive this information, well be able to locate the purchase and assist you further.

Again, we sincerely apologize for the inconvenience and thank you for your understanding as we work to resolve this matter.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:09/26/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 28, I made two orders of 18 bottles of wine each and expected the wine to be delivered forthwith. The wine was never delivered at all and the money was posted to Groupon account on June 30. Thats $115.20. I want the delivery of the 36 bottles of wine that I ordered. To have to wait this long a total of 90 days its not only inappropriate and unethical however, its almost a travesty of justice because it appears that theyre using my money to make profit by interest, because if you did this with enough customers, they would be making the profit on the interest alone.
Business Response
Date: 09/30/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience and frustration caused by the delay in your order.

Upon reviewing our system, I was initially unable to locate an order associated with the email address ************************** However, with the transaction screenshot you provided, I was able to locate your order under **************************** It seems there may have been a small typo in the email address when placing the order, which understandably caused some confusion.

No worries at all I'm here to make things easier for you! To help you get started right away, I've attached your voucher to this email as a PDF file, which you can download, print, and use without any further steps.

Please note that to receive the bottles, you need to follow the redemption instructions provided after your purchase. As mentioned on our deal page, "You're not done yet! You'll finish your purchase on the merchant's website with a Redemption Code. Please follow the instructions below to find your Redemption Code and complete your purchase on the merchant's website." The detailed instructions were included to guide you in the attached vouchers, please refer.

Upon review, the vouchers expired on September 26, 2025. However, you can still use the order for its paid value, and the merchant remains responsible for honoring your purchase. I kindly request that you follow the redemption instructions provided to complete your order.

If you require further assistance, please do not hesitate to contact us.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:09/25/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchase a groupon deal. I called to use my voucher. Having problems with merchant very nasty and also have problem with there langauge. I want a full refund and groupon wants to give me groupon bucks. Want my refund original form.
Business Response
Date: 10/01/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I'm genuinely sorry to hear about the difficulties you faced while trying to use your voucher, especially with the unpleasant interaction and language barrier with the merchant. Your frustration is completely understandable.

I want to sincerely apologize for any inconvenience this situation has caused you. As per Groupons policy, cancellations for vouchers must be requested within 3 days of purchase to be eligible for a refund to the original form of payment. You can always find more detailed information at **************************************************************************.

Since your order was placed outside of that cancellation window, I'm afraid we cannot process the refund back to your original payment method. However, we want to ensure you don't lose the value of your purchase. A refund in the form of Groupon Bucks is available, which will be added instantly to your account. These bucks never expire and can be used toward any future purchase on Groupon at your convenience.

I understand this may not be the outcome you were hoping for, but we need to remain consistent with our refund guidelines to ensure fairness for all our customers and merchants. Please let me know if youd like me to proceed with the Groupon Bucks refund.

Thank you for your understanding and patience in this matter. We're here to help ensure you have a great experience with Groupon in the future.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:09/25/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint regarding Groupons refusal to cancel and refund a voucher I purchased for Vitoria Laser Skin. The merchant has failed to provide the agreed services and has caused me repeated inconvenience.The voucher I purchased included 6 sessions of laser hair removal. To date, I have only been able to attend the first session. Since then, the merchant has canceled three appointments, all on the same day they were scheduled.For the first canceled appointment, the merchant did not even notify me. I drove to the location, found the shop closed, and wasted an hour of my time plus gas.On two other occasions, the merchant canceled last minute. This pattern of cancellations has made it impossible for me to continue treatment on schedule. Laser hair removal requires consistent monthly sessions, and it has already been over 7 weeks since my last appointment, rendering the treatment ineffective.I am a full-time employee and also a parent of three young children. My time is very limited, and I cannot continue to rearrange my schedule only to be canceled on repeatedly. This experience has been extremely frustrating and unfair.I have contacted Groupon to request a refund, but they have declined. I am asking for your assistance in securing a refund for the unused portion of my voucher. Please also review my purchase history with Groupon I have been a loyal customer who has spent a significant amount of money with their platform.Thank you for your time and assistance. I look forward to your help in resolving this matter.
Business Response
Date: 10/01/2025
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I want to start by sincerely apologizing for the repeated inconvenience and frustration youve faced with your voucher for Vitoria Laser Skin. I completely understand how disappointing it is to have your appointments canceled multiple times, particularly when your schedule is already very limited and consistent sessions are essential for effective treatment. Your time is valuable, and I am truly sorry for the impact this has had.

I want to assure you that our internal team has been in touch with the merchant regarding your request. They have informed us that they have reached out to you with several alternative appointment times and have offered a free, complimentary session to help make up for the disruptions. To proceed, we kindly ask that you contact the merchant directly at ************** to schedule your remaining sessions at a time that works best for you.

Please know that your feedback has been noted and communicated through the appropriate internal channels. We take this type of situation very seriously, and your experience will help us work with our partners to prevent similar issues for other customers in the future.

We greatly value your loyalty as a Groupon customer and deeply regret the inconvenience you have experienced. If you encounter any further difficulties or have any questions while scheduling your sessions, please dont hesitate to reach out to us, and we will do everything we can to assist you.

Thank you for your patience and understanding, and we hope your upcoming appointments go smoothly.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 10/01/2025
Complaint: 23932649

I am rejecting this response because:

I am writing to officially demand a resolution regarding my recent experience with a voucher for Vitoria Laser purchased through Groupon, which has been marred by repeated cancellations and inadequate customer service. Despite my numerous attempts to seek a refund through your support channels, my request has been unjustly declined.

Background:
I purchased a Groupon voucher entitling me to 6 sessions of laser hair removal. To date, I have only completed the first session. Since then, the merchant has cancelled appointments three timesonce without notification and twice at the last minutemaking it impossible for me to continue treatment as scheduled. These cancellations have caused significant inconvenience, especially considering the importance of consistent sessions for effective laser hair removal.

Impact:
As a full-time employee and parent to three young children, my time is extremely limited. The repeated cancellations have prevented me from completing the treatment, which I paid for and am entitled to, according to Groupons terms. The merchant has offered alternative appointments and a complimentary session, but the merchant's repeated cancellations and lack of commitment have made it impossible to utilize the voucher effectively.

Legal and Ethical Concerns:
This pattern of business conductfailing to provide the purchased services and dismissing refund requestsconstitutes deceptive trade practices, violating consumer protection laws. I expect Groupon to honor its commitments and to act swiftly to resolve this situation.

Demand:
I hereby demand a full refund for the unused portion of my voucher, totaling $165 in Groupon bucks, within 14 days of receipt of this letter. Should this matter remain unresolved, I am prepared to escalate this dispute through third-party mediation, arbitration, or small claims court to seek appropriate legal remedies.
Please let me know when you've received this letter and confirm your compliance with my refund request. I hope we can resolve this situation quickly without further legal action.

Thank you for your prompt attention to this matter.
**** ****
Business Response
Date: 10/06/2025
Hi ****,

Thank you for taking the time to share the details of your recent experience with your Vitoria Laser voucher. I want to begin by sincerely apologizing for the inconvenience, frustration, and disruption this situation has caused you.

Please know that your concerns are being taken seriously, and I am committed to ensuring this matter is addressed appropriately.

Regarding your request for a refund, because the voucher has already been marked as redeemed after your first completed session, we are unable to directly issue a refund without coordination and approval from the merchant. That said, we absolutely recognize the challenges youve faced in trying to complete the remaining sessions and the repeated last-minute cancellations, and that is why your case has already been escalated to our internal team for a thorough review.

While we typically aim to provide updates within 4872 hours, in some cases this process can take up to 7 business days. As soon as a decision has been reached, you will receive a direct email update from us with the outcome. I truly appreciate your patience as we complete this review.

Once again, I am very sorry for the inconvenience and frustration this has caused. Thank you for bringing this matter to our attention and giving us the opportunity to make it right.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 10/10/2025

Complaint: 23932649

Hi,
I am writing to inform you that I have scheduled another appointment with the merchant this week. She cancelled the appointment at the last minute again.
I sent her a request for a refund, as this is the fourth time she has cancelled my appointment.

Please keep me posted. Thank you!

Sincerely,
**** ****

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Groupon, Inc. is NOT a BBB Accredited Business.