Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,854 total complaints in the last 3 years.
1,321 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/08/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a voucher for two people. When entering my email address, I entered an O instead of an I for iCloud. Groupon suggested the correct spelling, which I clicked on. The still sent the voucher to the wrong email. There is no actual phone number, live chat is not responding to my main issue and I cant get in touch with anyone.
Business Response
Date: 08/10/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. Im sorry for the inconvenience youve experienced with your voucher being sent to the wrong email address.

While we currently dont offer phone support, please know that were here for you 24 hours a day via chat and email. You can always contact our Customer Support team through our FAQ page here: ******************************************. We aim to respond quickly and make the process as smooth as possible for you.

I have reviewed our records and located the purchase associated with the incorrect email address you mentioned. However, since the voucher is linked to another account, well need a few additional details to ensure we comply with Data Protection regulations before proceeding.

Could you please provide:

- Your full name
- Name of a deal purchased in the last 12 months
- Last 4 digits of the card used for purchase
- Billing address
- Exact amount paid
- If the purchase wasnt made by credit card: Specify the payment method used

Once I have this information, Ill be able to look into your case further and work toward a resolution as quickly as possible.

Again, I sincerely apologize for the trouble youve encountered and thank you for your patience and understanding. We truly value you as a customer and will do everything we can to make this right.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:08/08/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For Groupon Code: VS-KRHV-G535-KV44-ZCF3 Order # ********** The medication i purchased was extremely expensive and I did not get any results at all, merchant was totally unhelpful when I reached out to them asking for help. I do not believe the medication is authentic either and once again 0 results and I followed all instructions. Im requesting my money back, thank you
Business Response
Date: 08/12/2025
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. Im truly sorry to hear that the medication you purchased did not deliver the results you were expecting, and that your interaction with the merchant was unhelpful.

I genuinely appreciate you bringing this to our attention. We strive to ensure our customers have a positive experience, and your feedback is vital in helping us improve.

That said, I do need to be transparent about our policy in this situation. Once a voucher has been redeemed or used, we are unable to issue a refund from our end without the merchants explicit approval. In your case, the voucher linked to this purchase has already been redeemed, which means we cannot process a direct refund back to your original payment method.

I can also confirm that our team has already issued a partial refund of $97 in Groupon Bucks to your account as a gesture of goodwill. These funds are immediately available for you to use toward any future Groupon purchase, and are valid for 180 days.

While I understand this may not be the outcome you were hoping for, I want to emphasize that we value your feedback and your satisfaction is important to us. Your comments about both the product and the merchant will be documented and escalated to the appropriate internal teams for review.

Thank you for your understanding and for allowing us the opportunity to address your concerns.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:08/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 13, 2025, I attempted to purchase Groupon tour passes for Big City Bus Tours in **************** Groupons website was experiencing technical difficulties, as evidenced by a banner across their website, which caused multiple failed purchase attempts. I received no confirmation screens, no emails, and no receipts for these attempts. Believing the transactions had not gone through, I retried the purchase, using a different credit card believing this was an error due to traveling, changing the amount of tickets to resolve any minimum # of tickets issues and retyping my credit card believing I made a typo.Within hours, I received an email that a purchase I attempted to make did not go through. I opened my Groupon account immediately and discovered that each failed attempt had actually posted as a charge to both my Citi credit card ending in ************************************ 2899. I immediately contacted Groupon via chat and email to notify them of their system error and requested refund due to their system malfunction. Only one of the Groupons was ever used (and I am not disputing that one). The other Groupons were unused and later marked as redeemed after expiration during the timeframe I was attempting to dispute with my credit cards, without my knowledge or consent. As Groupon has repeatedly refused to return the funds, I disputed the charges with both **** and ***** credit card companies. ************ card company ruled in my favor on 6/24/25 on the related charges charge due to lack of service delivery and have returned my funds, finding Groupon liable. Despite providing the same evidence to Citi including the letter from *****, they have closed my case stating that Groupon has been unwilling to issue credit. Groupon continues to refuse to refund the $462 and $167 charges on my Citi credit card.This is a clear case of merchant error and improper billing. I am requesting a full refund of the unused charges to my citi card ending in 2084.
Business Response
Date: 08/12/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint:

Im truly sorry for the trouble you've experienced with the multiple charges and the confusion during your recent purchase attempts. I understand how frustrating this must have been, especially after you reached out to us multiple times to resolve the issue.

Unfortunately, as these were non-refundable deals, we are typically unable to issue a refund to the original payment method. However, given the unusual circumstances and in recognition of the inconvenience youve faced, Im happy to offer you a resolution as an exception.

We can provide a Groupon Bucks refund for the following unused orders:

Order #********** $462

Order #********** $167

This total of $629 will be credited to your Groupon account as ********************** Bucks. These credits will never expire and can be used toward any future purchases on Groupon.

If you would like to proceed with this option, please reply directly to the email we've sent you from ************************** to confirm.

I've included more specific instructions in that email as well. If you have any further questions or concerns, please don't hesitate to respond there.

Thank you for your understanding, and again, I apologize for the inconvenience this situation has caused.

Warm regards,
******* ***** B
Manager,
Groupon Customer Support
Customer Answer
Date: 08/12/2025

Complaint: 23717424

I am rejecting this response because:
I cannot accept store credit as a resolution for charges that were the result of a technical error, were not knowingly authorized, and for which no services were received.
I am requesting a full refund of $462 and $167 to my payment method. As I have previously explained:

These charges resulted from your website malfunctioning on March 13, 2024.
I received no confirmation screens, no emails, and no receipts for the transactions.
Only one voucher was used (excluded from my request).
The unused vouchers were improperly marked as redeemed after expiration without my consent. This issue is eligible for me to pursue criminal charges for fraud.
One credit card company has already reviewed my claim and found in my favor; returning my funds as to be expected when a company refused to take accountability for their own technical issues that resulted in charges to an unknowing consumer.
I am formally requesting review of incident logs, tracking logs and monitoring from the Groupon website dated 3-13-2025. This will show that a technical error banner was placed on the website during the time period in question, demonstrating that Groupon is aware their system was malfunctioning during this time period and should be compelled to be held accountable for their system malfunction.
Business Response
Date: 08/16/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint:

Im truly sorry for the trouble you've experienced with the multiple charges and the confusion during your recent purchase attempts. I understand how frustrating this must have been, especially after you reached out to us multiple times to resolve the issue.

I want to sincerely acknowledge the concerns youve raised and apologize for any frustration this situation has caused.

After a thorough review of your case, I understand that the charges in question were unexpected and that you did not receive confirmation or service for several of the vouchers involved. While we certainly want to make this right, I must inform you that, per our policies, we are unable to issue a refund to your original payment method for these purchases.

In situations like this, we are only able to offer a refund in the form of Groupon Bucks. These credits are added to your account, never expire, and can be easily applied toward any future eligible purchase on our site.

We understand this may not be the resolution you were hoping for, and we genuinely regret any inconvenience caused. Please know that weve documented your concerns in full, and your feedback has been shared internally to help improve our systems and customer experience moving forward.

We are happy to issue a refund as Groupon bucks. We look forward to seeing you soon.

Warm regards,
******* ***** B
Manager,
Groupon Customer Support
Customer Answer
Date: 08/18/2025

Complaint: 23717424

I am rejecting this response because I will not accept anything less than should a full refund back to my payment source. Again, these Groupons for the Big Bus Tour were unauthorized, processed without my knowledge or consent, and the transaction was solely a result of technical malfunction by Groupon.

If this cannot be resolved, I will be pursuing small claims court and other legal action, including filing a police report for Unauthorized Access under the Computer Fraud and Abuse Act and Fraud. Someone/Groupon accessed my account, without my permission, and marked these Groupons as redeemed by me, after their expiration.

Sincerely,

****** *****
Initial Complaint
Date:08/07/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was a loyal customer for ********************** since its inception. There was a customer service phone number to call for problems. Today there is no number to call. I bought an airport parking groupon. After speaking to whiz bwi parking they stated it would be cheaper if I did not use groupon, I felt this was unethical to get customers selling your service but not to honor the groupon deal. Upon him quoting me the price using groupon or just going through their service I caught an ***** Upon return I wanted to exchange my groupons for groupon bucks. There was no drop down to exchange with groupon bucks. I tried through the chat system and was disconnected and then given the run around. Groupon states that the price I paid for the groupon can be used at any time but they were not honoring that agreement. The groupon has a chat which takes about five minutes to respond to most questions. I am therefore, requesting refund and groupon bucks.
Business Response
Date: 08/12/2025
Hello *****,

Thank you for contacting us through the Better Business Bureau. I have reviewed your recent comments along with all related internal Groupon correspondence. I also responded to you directly a moment ago via email from **************************.

Regarding your complaint:

Im truly sorry to hear about your experience with the merchant and the difficulties you faced reaching our support team. I understand how frustrating it must have been to feel that your Groupon was not being honored and to encounter issues with our chat system.

Our team has confirmed that the merchant is currently honoring the Groupon offer. However, I completely understand your concerns, and I want to assure you that were here to help resolve this matter for you.

It appears that the order associated with your BBB complaint may be linked to a different Groupon account. For security and privacy reasons, *** requested more information in my direct email so we can locate the correct account and proceed accordingly.

Please check your inbox for that message and respond at your earliest convenience so we can assist you further. If you have any other questions or concerns in the meantime, feel free to reply directly to that email.

Thank you again for your patience and understanding.

Warm regards,
******* ***** B
Manager,
Groupon Customer Support
Customer Answer
Date: 08/12/2025

Complaint: ********

I am rejecting this response because: Groupon states that the merchant will now accept the voucher. It is too late for the merchant to accept the voucher as I already taken my flight and no longer need the voucher. Furthermore groupon states the value of the groupon never expires. I have requested Groupon Bucks but I have not received this request. I would like to have a full refund of the current and expired groupon if groupon bucks can not be issued. Since filing this complaint ******** groupon has removed from all the expired groupons the wording "the amount you paid never expires".
Sincerely,

***** *****
************
Business Response
Date: 08/16/2025
Hello *****,

Thank you for contacting us through the Better Business Bureau.

Ive reviewed your recent comments along with all related internal Groupon correspondence. I also sent you a direct email a moment ago via **************************.

Regarding your complaint:

I apologize for any confusion. An email with a refund link was sent under ticket #********, and I can confirm that you successfully canceled the vouchers and received a full refund in Groupon Bucks on August 12, 2025.

You can view your refunded amount in the My Groupon Bucks section of your account.

If you have any further questions, please dont hesitate to reach out. Were happy to assist you further.

Warm regards,
******* ***** B
Manager
Groupon Customer Support
Customer Answer
Date: 08/19/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
Date:08/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint Title:Unauthorized Charge for ****** Membership via Groupon Refund Denied Despite Lack of Consent Business Name:Groupon, Inc.Date of Transaction:June 22, 2025 (processed as June 23, 2025 per processor)Amount in Dispute:$130.00 ?Complaint Description:On June 22, 2025, Groupon charged me $130 for a ****** Executive Membership promotion. I did not authorize this charge, nor did I knowingly complete or redeem any offer on their platform.After noticing this charge, I immediately disputed it through my bank, **********. Groupon responded through their payment processor, ********, claiming the goods/services were received. However, I did not use, redeem, or accept any goods or services, nor did I knowingly agree to any terms related to this transaction.I have had no luck contacting Groupon directly to get this resolved. Despite my efforts and the fact that this was a fraudulent/unauthorized transaction, my dispute was denied based on the merchants submitted response. This has left me with a $130 loss for a service I did not want, request, or ************ now seeking BBBs help to resolve this issue and receive the refund I rightfully deserve.?Resolution Sought:A full refund of $130 and removal of the unauthorized Groupon offer from my account
Business Response
Date: 08/09/2025
Hello Daelyn,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment as well as all internal Groupon correspondence. I also sent you a separate email from ************************** a few moments ago.

Regarding your complaint, Im truly sorry to hear that you were charged without your knowledge. Weve checked the account associated with the email address *************************** and we do not see any orders purchased from this account.

To assist you further, Ive included specific instructions in my direct email to you. Please review them and reply to that message so we can continue working on a resolution.

Thank you for your understanding, and I look forward to your response.

Best regards,
******* ***** B
Manager
Groupon Customer Support
Customer Answer
Date: 08/11/2025

Complaint: 23714943

I am rejecting this response because: I have already Replied to your email

Sincerely,

****** *******
Business Response
Date: 08/16/2025
Hello Daelyn,

Thank you for reaching out to us through the Better Business Bureau.

I appreciate you providing the requested details via email.

Regarding your complaint, I have escalated the matter to our fraud team for further Review. We will update you on the progress within 24 to 72 hours via email from **************************.

Thank you for your understanding and patience. Please feel free to reach out if you have any further questions.

Best regards,
******* ***** B
Manager
Groupon Customer Support
Customer Answer
Date: 08/18/2025

Complaint: 23714943

I am rejecting this response because: I am rejecting this response because I intend to keep this case open until I find a complete resolution. Regarding the fraudulent claim on Groupons side, I will wait for the recommended 75 hours before forwarding the email to the Better Business Bureau upon receiving a response. Thank you.

Sincerely,

****** *******
Initial Complaint
Date:08/07/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Never sent coupon and charged me No number to complain to Groupon support Number provided by ****** was a *** chat line !!!Services and coupons. For black angus coupon Never provided yet Groupon charged my ****** account anyway Paid twice for services Merchant id 6b64523c-6f4a-11f0-8e65-0ecfbd728e4b Transaction id *****************
Business Response
Date: 08/09/2025
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. Im truly sorry for the frustration and inconvenience youve experienced with your recent Groupon purchase. I understand how disappointing it must be to be charged without receiving your coupon, and Im especially concerned to hear about your difficulties in trying to contact us.

I completely understand your preference for phone support. While we currently do not offer a phone line, our customer support team is always available via chat or email through our FAQ page: [******************************************]. Were committed to resolving this matter for you as quickly as possible.

After reviewing our records, I was able to locate the purchase under a different email address than the one you used to contact us. To ensure we comply with Data Protection regulations and confirm ownership of the account, Ill need a few additional details before proceeding:

- Your full name
- Name of a deal purchased in the last 12 months
- Exact amount paid
- Payment method used for the purchase

Once I have this information, I will carefully review your account and follow up with a resolution.

Thank you for your patience and understanding. I look forward to getting this sorted for you soon.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 08/11/2025

Complaint: 23713656

I am rejecting this response because:
no refund has been provided the Business claims that I sent an email and that was different but they have my phone number and then never texted me or called me or anything. They still owe me $96 all of the information about the Billing and the coupon number and everything was in the image that I provided the person from support. There is no place to even contact support. Theres no website theres no URL obviously no phone number. Unacceptable.

But to respond to whats asked for here it is I expected a refund 2 weeks ago and will post to social media the poor support
clearly since this business has 1 star I made a Mistake using them
they were once good and now horrible

Your full name
**** borden
- Name of a deal purchased in the last 12 months
black angus coupon that was not honored or provided to me
- Exact amount paid
$96.99
see attached Groupon continues to deny and both this a d ****** complaints not answered
All this info was attached in the original complaint obviously Groupon did not read it

- Payment method used for the purchase
******************** my ****** account and then with my credit card via ******

Once I have this information, I will carefully review your account and follow up with a resolution.

Sincerely,

**** ******
Business Response
Date: 08/13/2025
Hi ****,

Thank you for providing the requested details and for taking the time to explain your experience in more depth. I completely understand how frustrating this has been for you, and I want to sincerely apologize for the inconvenience and frustration caused.

After reviewing the information youve shared, we were able to locate your Black Angus Steakhouse Groupon linked to the email address ********************.

Please log in to your Groupon account using the email address ******************** and follow these steps to view or download your voucher:

1. Go to My Stuff on the Groupon website or app.

2. Select See Details next to your purchase. (On the app, tap the order itself.)

3. Click or tap View Voucher.

4. From this page, you can print the voucher if needed.

If the voucher doesnt load, it may be due to a slight system delay. Please try refreshing the page or using the back button in your browser, then select View Voucher again. Also, ensure your internet connection is stable during this process.

If you're still encountering issues, do not hesitate to reach out with any error messages you are receiving were here to assist you further.

Thank you for your patience and understanding. Please let us know how else we can help you.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 08/15/2025

Complaint: 23713656

I am rejecting this response because:
Im not able to log into your site. This item was never received and its too late. This was three weeks ago. I dont need the coupon This is complete fraudulent information. ****** ****** customer and not soon. ******** and social media will all be alerted. Please provide a refund today. Ill keep escalating until I get the money back.
Sincerely,

**** ******
Initial Complaint
Date:08/06/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 28, 2025 I purchased 2 groupon vouchers to use at **************************** Each voucher was $140 for a total paid of $280. The fine print states new customers only and limit of 1 per visit and all good or services must be used by the same person. There was a purchase limit of 2 so that's why I bought 2. When I called the merchant to set up my appointment I informed them I had purchased 2 vouchers and would like to use one now and one at a later appointment. They told me I was only allowed to use 1 voucher and that I have to gift the other or can ask groupon to refund one voucher. I contacted groupon today August 6, 2025. They said because it was past 3 days since I purchsed the vouchers they can only give me groupon credits. I said since the voucher verbiage is misleading and the merchant only just told me I can only use 1 voucher I want one voucher refunded to my original payment method. The supervisor ***** *. refused to give me my money back and said he would only give me a groupon credit.
Business Response
Date: 08/09/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I truly understand how frustrating it must have been to discover the usage restrictions only after speaking with the merchant, especially when you had planned to use both vouchers yourself. Please accept my sincere apologies for any inconvenience or disappointment this situation has caused.

I have reviewed both your case and the terms of the deal in detail. The fine print for this offer clearly states:
Limit 1 per person; may buy 1 additional as a gift. New customers only.

Because this offer is restricted to new customers only, the merchant can only honor one voucher for your personal use. Once a Groupon is redeemed by you, you would no longer be considered a new customer. The option to purchase two is meant for gifting purposes, allowing you to share one with someone else. It appears that this has led to some confusion, and I apologize for any inconvenience this may have caused.

We do our best to be transparent about all deal restrictions, and these details are listed on the deal page here: **************************************************************************. This allows our customers to make an informed decision before purchasing.

I regret that we are unable to process a refund back to your original payment method since the request was made after our cancellation deadline. These timelines are in place to ensure fairness and consistency for all our customers, and you can review them here: **************************************************************************.

That being said, I understand that you only became aware of this restriction after speaking with the merchant, and I want to ensure youre not left without a satisfactory resolution. As a goodwill gesture, I would be happy to process a full refund in Groupon credits for the unused voucher. These credits never expire, can be used across our site, and will be available in your account immediately upon processing.

To claim your Groupon credit refund, please ensure you are logged into your Groupon account using the email address *******-********************* and then use the following secure link: *****************************************************************************************************************************

Once you click the link, please confirm you are redirected correctly to the refund page. If you experience any issues, you can reach us again with your case ID ********, and we will be happy to assist further.

I truly appreciate your understanding and patience as we worked through this matter. We value you as a customer and hope this resolution allows you to continue finding great experiences on Groupon in the future.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:08/06/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2 discount tickets from Groupon for $93.60 each totalling $187.20 on August 5th 2025. Within 10 minutes I cancelled based on their statement that I would receive a full refund. Instead of refunding to my credit card they refunded me in Groupon bucks and only for $93.60. This appears fraudulent.
Business Response
Date: 08/08/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. Im very sorry for the confusion and frustration surrounding the refund for your recent purchase. I understand how important it is for refunds to be processed accurately and clearly, and I sincerely apologize for any inconvenience this situation has caused.

After carefully reviewing your account, I can confirm that you purchased two vouchers for Creole ***** New Orleans on August 5, 2025, at $93.60 each. Our records show that only one of the vouchers was initially canceled, and a refund for that amount was issued in Groupon Bucks.

Following your request to have that refund returned to your original payment method, our support team canceled the Groupon Bucks and processed a full refund of $93.60 back to your credit card.

To fully resolve your concern, Ive now gone ahead and canceled the second voucher and issued a full refund of $93.60 to your original form of payment as well. Youll receive an email confirmation shortly, and the credit should appear on your statement within a few business days, depending on your financial institution.

We appreciate your patience and understanding while we sorted this out, and we truly value you as a customer. If you have any further questions or need assistance with anything else, please dont hesitate to reply to this message. Were here to help.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 08/11/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:08/05/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased tour bus vouchers through Groupon. My family and I were traveling to ************* and we wanted to go on a Hop on-Hop off bus. The vouchers are supposed to be good 365 days per year, only unavailable on Christmas and New Years Day. I am aware that this purchase was nonrefundable. The one day we would be in DC the bus company was not running. It was 6/15/25, so neither of the aforementioned holidays. I immediately contacted both Groupon and the bus company. Because the vouchers were purchased through Groupon, the bus company told me I had to go through Groupon for a refund. Since Groupon has no customer service by phone, I had to chat with someone to initiate the refund. After a few weeks of emails asking if my issue was resolved (it wasnt), I determined that Groupon would not help. I then sought a refund through our credit card, and was ultimately denied there. I reached out to Groupon AGAIN, and they refuse to help. Again, I understand that the purchase is supposed to be non-refundable, but the service was literally unavailable. The voucher does not expire until the end of 2026, but I have no plans to be in ************* again. I am requesting a refund from this awful company.
Business Response
Date: 08/08/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. Im truly sorry to hear about the inconvenience your family faced during your visit to **********, **. We empathize with the situation and apologize for any frustration it may have caused.

Weve carefully reviewed your request for a refund. Unfortunately, we are unable to issue a refund at this time. When merchants partner with us to offer deals, they generally allocate specific resources for each booking upon purchase. This agreement with the merchant limits our ability to process cancellations or refunds after a purchase, as resources are reserved based on that transaction.

The terms of the deal, including the "All sales final after voucher is viewed" policy, are outlined clearly on the purchase page. This transparency aims to provide all necessary details for an informed purchase decision. For your reference, you can review these terms at the following link: [****************************************************************].

We know this may not be the resolution you were hoping for, and we truly regret any disappointment. The good news is that your voucher remains fully valid through December 31, 2026, and can be used any time before then, should your plans bring you back to **********, ***

We appreciate your understanding and the opportunity to address your concerns. If there's anything else we can assist you with, please dont hesitate to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:08/05/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Go City pass from Groupon on Aug 3 for $509.20. The website displayed an error that "the selected deal was not available" and no transaction confirmation was provided. I re-enterd my information to resubmit the order and successfully received a confirmation. Groupon actually charged me twice and would not acknowledge the error and refused to refund me for the duplicate charge. I spoke to Groupon's supervisor and they made no acknowledgment of the error and considered the matter a refund request on a non-refundable purchase and closed it without action.I evenutally received 2 purchase confirmation emails. I've attached the first one that was the error by Groupon. I expect Groupon to reverse the erroneous duplicate charge.
Business Response
Date: 08/08/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I truly understand how frustrating and disappointing this situation must be, especially after being charged twice for a single intended purchase.

First and foremost, I sincerely apologize for the confusion and inconvenience youve faced. We strive to make every purchase process smooth and transparent, and Im sorry that this was not your experience in this case.

Upon reviewing our records, it appears that two separate purchases for the Go City Chicago Explorer Pass were made on August 3one under the email address ***************************** and the other under *********************** Both transactions were successfully processed and confirmed.

I noticed that the deal in question is considered non-refundable based on the terms and conditions specified. This policy aims to ensure fairness and consistency for all customers, as well as to support the businesses we partner with. However, I want to assure you that your concerns have not gone unnoticed.

Our support team has already escalated your request internally, and we are reaching out to the merchant directly on your behalf to request an exception to the stated policy. While I cannot guarantee that the merchant will approve a refund or cancellation, please rest assured that we are doing everything possible to advocate for a resolution.

We typically provide updates within 48 to 72 hours, but in some instances, it may take up to 7 business days. As soon as we have an update, you will receive a direct email from us.

Thank you for your patience and understanding in this matter. If there's anything else I can assist you with, please feel free to reach out.

Regards,

******* *********
Manager
Groupon Customer Support

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