Business Profile

Ecommerce

Groupon, Inc.

Headquarters

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,892 total complaints in the last 3 years.
1,298 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/25/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 17, 2025, my family and I traveled from ******** to *******, *******, and purchased tickets through Groupon for *******************. Unfortunately, due to inclement weather, all of the rides were closed for about 3.5 hours. ********* own website states that if rides are shut down for more than an hour, guests are entitled to a refund.Since my tickets were purchased through Groupon, I reached out to them for help. Instead of handling the issue, Groupon repeatedly directed me back to Aquatica. When I spoke with ********, they confirmed that under normal circumstances they would issue a refund. However, because the tickets were purchased through a third party (Groupon), they were unable to process one. ******** also explained they cannot dictate what Groupon can or cannot do.For more than a month now, Groupon has given me the runaround. They continue to send emails from different representatives, each one asking the same questions Ive already answered, without providing any solution. There is no way to speak to a live person by phone, and the process has been frustrating, unprofessional, and extremely **************** this point, I have received no refund, no compensation, and no accountability from Groupon. I am requesting the BBBs help in obtaining a fair resolution ideally a full refund for the Aquatica tickets we were unable to use.
Business Response
Date: 10/01/2025
Hi Jata,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I sincerely apologize for the challenges and frustrations you have faced regarding your ******************* visit. I can only imagine how disappointing it must have been for your family to encounter such difficulties both with the weather and with seeking a resolution afterward.

I want to assure you that our internal team has thoroughly reviewed your issue. We reached out to ********, and they informed us that the voucher is showing as scanned in their system. Since the voucher was scanned, indicating that the service was provided, we are unable to process a full refund. However, we completely understand the position you were put in, as this situation was out of your control. As a gesture of goodwill, Ive added $70 in Groupon Bucks to your account.

These Groupon Bucks are available for immediate use and can be applied to any eligible deal on our site. They will remain valid for 180 days. You can view your balance anytime from your "My Groupons" page. When you're ready to use them, simply check the box next to "Apply available Groupon Bucks" during checkout, and the amount will be deducted from your total.

Thank you again for your patience and for bringing this to our attention. We truly value you as a customer and hope your next experience with Groupon will be much smoother and more enjoyable.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:09/25/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint against Groupon regarding an unresolved issue with a merchant. On August 28, 2025, I had an appointment for a procedure covered by Groupon Order #**********. The voucher was for two CC of Restylane Lyft for my chin. Before my consultation, the merchant prematurely redeemed the voucher. The physician then advised that Restylane Lyft was not suitable and sold me Juvaderm separately, leaving the original Groupon service unfulfilled. The merchant refused a refund and insisted I use the voucher on another area, which I did not want.I contacted Groupon support multiple times, explained that the voucher had been redeemed without the service being rendered, and provided text messages where the merchant admitted the procedure was never performed. Despite assurances, no full resolution was offered. Instead, on September 25, 2025, Groupon proposed only a partial refund. This is unacceptable given my proof that the two CC of Restylane Lyft were not provided.This shows negligence by the merchant and Groupons failure to protect customers. When no service is provided, a full refund is owed. I have been left with a redeemed voucher, no service, and only an unfair partial refund offer despite clear evidence. If this matter is not resolved, I will escalate beyond the BBB.
Business Response
Date: 09/28/2025
Hi Eshioma,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I sincerely apologize for the frustration and inconvenience this situation has caused. I completely understand how upsetting it must be to feel that the service you purchased was not fully delivered, despite your repeated attempts to resolve the matter.

I want to assure you that we take issues like this very seriously. Our internal team thoroughly reviewed your case and reached out to the merchant regarding your refund request. The merchant has confirmed that 1cc of Restylane Lyft was provided, and based on this, they were unable to authorize a full refund for the remaining portion of the voucher.

As a result, a partial refund of $339.79 has been issued to your original payment method to reflect the portion of the service that was not provided. While I understand this may not be the outcome you were hoping for, this partial refund represents the value of the unused portion of your voucher.

I truly regret that this experience has been disappointing, and thank you for your patience and understanding throughout this process. If you have any other questions or need further assistance, feel free to ask!

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 10/02/2025
I reject this response because the merchant has confirmed on numerous occasions that services were not rendered for the 2 cc of Restylane Lyft. Furthermore, the merchant texted me on Monday with new information regarding this situation, again confirming that I did not receive the 2 cc of Restylane Lyft, and is willing to provide me the full and complete refund. If this is not adequately resolved and I do not receive my full refund, I will dispute the charge with my bank and forward them all communication between Groupon and I, as well as between the merchant and I.
Business Response
Date: 10/06/2025
Hi Eshioma,

Thank you for taking the time to share your concerns with us. I truly understand how frustrating this situation must be for you, especially after multiple communications with the merchant regarding the Restylane Lyft treatment. Please know that your experience is important to us, and I sincerely apologize for any distress or inconvenience this situation has caused.

I have carefully reviewed all the screenshots and communications you provided. Based on our records and correspondence with the merchant, we have not received any formal confirmation approving a full refund for the services in question. The voucher in question has been redeemed, and a portion of the treatment (1 cc) was provided. For this reason, the merchant has declined your request for a full refund.

I completely empathize with your frustration, and I understand that this outcome may not be what you were hoping for. While we always strive to ensure our customers have a positive experience, we must also operate within the terms agreed upon with our merchant partners, which include the handling of partially redeemed services.

That said, the merchant has confirmed that the remaining 1 cc of Restylane Lyft is still available for use and can be applied to any eligible treatment area of your choice. We encourage you to make use of this remaining portion, as it is part of the services included in your original voucher.

We genuinely appreciate your patience and understanding as we work within these guidelines. I assure you that your concerns have been carefully reviewed, and we are committed to maintaining transparency and fairness in all interactions.

If you have any further questions or concerns, please do not hesitate to reach out. Thank you again for your understanding and for giving us the opportunity to address your concerns.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:09/24/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I booked a Groupon on September 5th, 2025 for a hotel stay at **************** for October 3-4, 2025. The terms state that you may cancel up to 9 days before the check in date. No where in their terms does it state that there is a time cut off of 4:00 pm on the 9th date for cancellation. I contacted customer service to cancel today and was told it was past cancellation, even though I was never informed there was a time cut off on the 9th day. Im seeking a full refund from Groupon.
Business Response
Date: 09/28/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I completely understand how plans can change unexpectedly, and Im truly sorry for the frustration youve experienced while trying to cancel your stay. Please accept my sincere apologies for any inconvenience caused.

Ive carefully reviewed your reservation and the cancellation policy attached to your deal. The terms specify that cancellations must be made at least 9 days prior to check-in. As your check-in time is scheduled for October 3, 2025, at 4:00 PM, the cancellation deadline was September 24, 2025, at 4:00 PM.

Unfortunately, once this window has passed, the booking becomes non-refundable and non-changeable. We strive to be transparent with our policies, and this information is detailed on the deal/ purchase page to help our customers make informed decisions.

Regrettably, as the cancellation period has now passed, we are unable to modify or cancel the reservation at this point. I know this isnt the outcome you were hoping for, and I truly wish there was more I could do for you in this situation.

I apologize for any inconvenience this may cause and appreciate your understanding. If you have any other questions or need further assistance, please don't hesitate to let me know.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:09/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon voucher for chin filler at ***************. When I arrived for my appointment on August 26, 2025, the doctor initially told me that the filler would be appropriate for my chin but tried to push me into buying two syringes and additional jawline filler, which I did not want.After evaluating my face, the doctor sent in a different injector, which I found unusual. He instructed her on where to inject, but then she suggested adding filler below my mouth, stating that at my age thats when things start to change. I made it clear I only wanted filler in my chin, yet she did not inject it there.Before proceeding further, she handed me the mirror, and I was very unhappy with what she had done. The filler placed under my mouth was lumpy (and remains lumpy), and I no longer felt comfortable trusting her to continue. I stopped the procedure midway and did not receive the chin filler treatment I purchased.I politely told them that I did not like the results and did not want to continue. Despite this, the facility marked the service as fully rendered and refused to acknowledge that the treatment was incomplete.I contacted Groupon to request a refund. After multiple follow-ups, I was told that since the merchant reported the service as completed, Groupon would not issue a refund, even though the service I purchased was never provided in full.
Business Response
Date: 10/01/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.

Regarding your complaint: We have sent an email separately requesting more details to proceed further.

Once I have this information, Ill look into this further and follow up with a resolution via our **************** portal

Thank you for understanding!

Regards,

Sandhya K
Manager
Groupon Customer Support
Customer Answer
Date: 10/07/2025

Complaint: 23931088

I am rejecting this response because:

To the BBB,

I am rejecting the business response because the statements made by the merchant are inaccurate. The filler was misplaced and injected superficially in the wrong area, which resulted in an uneven and unsatisfactory appearance. I actually stopped the provider mid-service before all of the filler was used because I was uncomfortable with how it was being placed.

The merchants description of events does not reflect what occurred during my visit. I have been in contact with Groupon multiple times since June 26, 2025, when the charge was made, and despite following all requested steps, the issue remains unresolved. I am requesting a full refund of $405.16 (including $309 in Groupon Bucks and $96.16 charged to my credit card) due to unsatisfactory service and misrepresentation of product use.

Supporting documentation, including order confirmation and communication records, can be provided upon request.

Sincerely,
***** ******

Business Response
Date: 10/09/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out and sharing your concerns. We understand your disappointment and sincerely apologize for the frustration this situation has caused.

Weve explored every possible option to accommodate your request; however, the specific terms of this deal limit our ability to provide a refund directly.

To help us re-review this issue for a full refund, please work with the merchant directly and provide a refund approval email from the merchant confirming the refund. Once we receive this, well be able to escalate and review your request further.

Your satisfaction is important to us, and were committed to assisting you through this process. If you have any additional questions or need further guidance, please dont hesitate to reach out.

Thank you for understanding!

Regards,

Sandhya K
Manager
Groupon Customer Support
Customer Answer
Date: 10/13/2025

Complaint: 23931088

I am rejecting this response because:
I respectfully reject this response from Groupon. I have already reached out to the merchant multiple times, and they have clearly stated that they will not be providing a refund. Groupon has full access to these communications and is aware that the merchant has refused to cooperate.
The service in question was not performed as agreed. The filler was placed superficially and in an incorrect area, and I stopped the procedure mid-service due to visible concerns about safety and appearance. Because the merchant will not take responsibility, I am requesting that Groupon issue the refund directly, as the service was not rendered properly and the merchants refusal leaves no other avenue for resolution.
I appreciate your time and consideration in re-reviewing this matter for a fair outcome.

Sincerely,

***** ******
Initial Complaint
Date:09/24/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
bought an item that was counterfeit reached out to grpupon got told to ask the scammer seller for the money back.... since when do scammers give refunds and since when does groupon just allow them to sell fakes
Business Response
Date: 09/28/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I am truly sorry to hear about your experience and the frustration it has caused. Please accept my sincere apologiesthis is certainly not the experience we want our customers to have, and I completely understand how upsetting it must be to feel that you received a counterfeit item.

After carefully reviewing the information youve provided, it appears that the order in question is associated with a different Groupon account than the one you contacted us from. In order to move forward and ensure we can assist you securely, we kindly ask you to confirm a few details so we can verify your account in line with Data Protection regulations:

- Your full name
- The name of a deal you purchased in the last 12 months
- The last 4 digits of the card used for the purchase
- Your billing address
- The exact amount paid
- If the purchase wasnt made via credit card, please specify the payment method used (e.g., ******, Apple Pay, ****** Pay).

Once we receive this information, I will be able to fully review your case and work quickly toward a resolution. Please rest assured that we take reports of counterfeit goods extremely seriously. We do not condone such practices, and your feedback will be escalated so that appropriate action is taken.

Thank you for your patience and cooperation. Were committed to ensuring this is resolved for you as quickly as possible.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:09/24/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been using Groupon for several years and did not experience problems until June 2022. . I we,nt for massages to HealthatLast in **********. When I went to ********** more than a year after the last appointment, I signed up for a session. Their voucher indicated I could return for another session after one year. I paid $31.99 for the voucher, called and scheduled an appointment.When I arrived and gave the voucher I was told they do not honor it if I was there before. I pointed out what the voucher said, but they still refused and told me to let Groupon know to get a refund. When I caIlled Groupon, the representative said they will give me a credit for the amount and that there was no expiration for the credit. It is now 3 years later, and I am still waiting, I tried contacting them by phone and mail numerous times. All the phone numbers I tried were out of service and the letter I sent was returned marked Return To Sender. I looked at my account and it just says the voucher EXPIRED! I am attaching a copy of the voucher. I used Groupon since but still never received a refund or credit as assured to me. l
Business Response
Date: 09/28/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I sincerely apologize for the frustration and inconvenience youve experienced. This is certainly not the experience we aim to provide to our valued customers, and I truly appreciate your patience in bringing this matter to our attention. I completely understand how disappointing and frustrating this must be.

In order to help us resolve this matter as efficiently as possible, it would be very helpful if you could provide a few additional details about your experience:

- How and when you discovered that the business was not accepting your Groupon voucher.

- The name of any representative you spoke with at the business and the reason provided for not accepting the voucher.

- Whether the service you wanted was no longer being offered or was unavailable at a time that worked for you.

- The exact address of the HealthatLast location you visited.

- Confirmation whether you had used the service within the 12 months prior, as the terms of this offer indicate it is not valid for clients active within the past 12 months.

If there is any other information you feel is relevant, please include it in your reply. Providing these details will allow us to address the issue directly with the business and ensure a fair resolution.

Once again, I sincerely apologize for the inconvenience this situation has caused, and I want to reassure you that we take feedback like yours very seriously. We are committed to resolving this matter and restoring your confidence in Groupon.

Thank you for your cooperation and understanding.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 09/30/2025

Complaint: 23929518

I am rejecting this response because:
Groupon response asked for details (most which I listed in my original complaint). I made a list of responses to their questions below.
Below are the answers to the questions you sent me.
-How and when you discovered that the business was not accepting your Groupon voucher
As noted in my letter to BBB, when I showed up at their establishment for my appointment. (I believe in summer of 2022.)

- The name of any representative you spoke with at the business and the reason provided for not accepting the voucher.
I only remember it was a woman at the reception desk. When I gave her my groupon voucher and she looked at my file as I showed her the voucher, she said they cannot honor it. I asked why because it was over 1 year since my last treatment. She replied that they dont honor the voucher if one was used for a previous treatment no matter when and you can get a refund from Groupon.

- Whether the service you wanted was no longer being offered or was unavailable at a time that worked for you.
The service was still offered and available to receive at the time of my appointment.

- The exact address of the HealthatLast location you visited.
The address is:
Health Atlast
**********************************
***************, *******; 92708

- Confirmation whether you had used the service within the 12 months prior, as the terms of this offer indicate it is not valid for clients active within the past 12 months.
I have used groupon many times and I always review the conditions of use so I made sure it had been over a year since I last went. My last appointment was more than a year before and the woman acknowledged it, but still said they will not honor it because I used a voucher before.
I would greatly appreciate your resolving this matter as soon as possible.
Sincerely,

****** *******
Business Response
Date: 10/04/2025
Hi ****** ,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out and for sharing the details of your experience. I truly understand how frustrating and disappointing it must have been to be assured of a credit years ago, only to still see the voucher marked as expired with no resolution. I sincerely apologize for the inconvenience and for the amount of time youve been waiting to have this addressed.

Ive escalated your request internally so our team can take another thorough look into this matter. We usually provide an update within 48 to 72 hours, but in rare cases, it can take up to 7 days. Well make sure to get back to you as soon as possible via the case from our Customer Service.

We remain at your disposal in case any additional questions arise in the meantime. Thank you for your patience and understanding while we work on getting this resolved for you.

Thank you for understanding!

Regards,

Sandhya K
Manager
Groupon Customer Support
Initial Complaint
Date:09/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did NOT purchase Tarrot reading or race cars. Someone fraudulently purchased on my Groupon Bucks. I have been unable to use the Groupon Bucks when I try now. I keep getting emails about Tarrot Readings and to use my Tarrot Reading but it is FRAUD. I want it removed from my account, along with the fraudulent race car purchase.
Business Response
Date: 09/30/2025
Hi *** ,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

I want to assure you that our customers' security is our top priority and that we use industry-standard tools to keep your information safe.

We have already removed the credit card on file in your account. Also, In response to the unauthorized Groupon purchase, we have taken the liberty of issuing Groupon Bucks to your account. These credits are available immediately, never expire, and can be utilized towards your next purchase on our platform.

Additionally, we encourage you to reach out to your financial institution to discuss this matter further. They will be able to assist you in disputing these charges.

For your security, we strongly recommend changing your password immediately to protect your account before making any new purchases. To enhance security and prevent unauthorized access, use a strong password with a mix of uppercase and lowercase letters, numbers, and symbols.

After you've reset it, you can use this new password to sign in to your account at ******************************************************************. If you use a computer that is accessed by another person or is public, please be sure to log out of your account when you're finished to avoid unauthorized access.

My apologies again for the trouble. If you have any additional questions, please let me know.

Regards,

Sandhya K
Manager
Groupon Customer Support
Customer Answer
Date: 10/09/2025

Complaint: 23928652

I am rejecting this response because:

Hello,

Thank you for the response. However, nothing has changed. I still have an ACTIVE groupon for a psychic reading in my account that was purchased with my groupon bucks. ************ is for *********...I am in ********** Because it is still active and in my account, ********************** keeps sending me emails to use the Groupon and purchase others like that one, which I never purchased in the first place. I am asking this groupon gets REMOVED from my account completely.

Thank you,

*** ** Flore

Business Response
Date: 10/10/2025
Hi *** ,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint : I sincerely apologize for the ongoing frustration this situation has caused. I completely understand how concerning it must be to see fraudulent purchases tied to your account and to keep receiving reminder emails about them despite your previous requests.

To help stop these notifications, please mark the vouchers as redeemed in your Groupon account. Once the vouchers are marked as redeemed, you will no longer receive email reminders about this purchase.

Rest assured, the refund has already been issued for the unauthorized charges as Groupon credits

If you need assistance marking the vouchers as redeemed or have any additional concerns, please dont hesitate to reach outIll be happy to walk you through the process.
Regards,

Sandhya K
Manager
Groupon Customer Support
Initial Complaint
Date:09/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased Angry Supplements Apple Cider Vinegar with Beet Root, but it is crucial to note that ************ is not included in this supplement, despite its importance. This is misleading for consumers, especially since the image suggests otherwise. The merchant implied that this component was present in the supplement, but after contacting the Angry Supplements customer service department, I was informed that it is not included, and the bottle does not indicate the absence of ************. This merchant is engaging in fraudulent practices.
Business Response
Date: 10/01/2025
Hi ******* ,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

We have sent an email separately requested more details to proceed further.

Once I have this information, Ill look into this further and follow up with a resolution via our **************** portal

Regards,

Sandhya K
Manager
Groupon Customer Support
Initial Complaint
Date:09/24/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint Against: Groupon, Inc.Date of Transaction: April 18, 2018 Product/Service: Lone Star Parachute Center Two (2) Tandem Skydive Vouchers Total Amount Paid: $330 Complaint Details:On April 18, 2018, I purchased two Groupon vouchers ($165 each, total $330) for tandem skydives at **************************, with order numbers ***T979-T4TN-ZJX5-GTBL and 1000-091615-504361. The merchant has since permanently closed, making redemption *************** is how Groupon has mishandled the matter: For one voucher ($165), Groupon unilaterally issued a refund in Groupon Bucks (store credit) without my consent. I never agreed to accept store credit. For the second voucher ($165), no refund of any kind has been issued.I attempted to resolve this with Groupon, who initially offered Groupon Bucks and directed me to the closed merchant, which is not a viable solution. Groupons actions contradict their policy, which states that customers are entitled to a refund if a merchant permanently closes. Substituting store credit for a cash refund and failing to address the second voucher is unacceptable.Resolution Sought:I request a full refund of $330 to my current active bank account (since the original payment method from 2018 is no longer valid). Specifically:1. Replace the $165 Groupon Bucks with a proper cash refund.2. Issue the missing $165 cash refund for the second voucher.
Business Response
Date: 09/28/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience and frustration you have experienced with this matter, especially given the merchants permanent closure and the delay in resolving your refund.

I understand how frustrating that can be. Let me do everything I can to help you resolve this quickly. I am happy to inform you that we are prepared to process a full refund for both vouchers "#*********" and "#*********" totaling $330. Since this is an order from 2018, I kindly ask you to confirm whether the original bank account used for the purchase is still active and able to receive the refund successfully.

Or else, if you prefer a refund to your original form of payment to an alternative account which is active, please provide the following information to assist us in processing your refund promptly:

- Bank account holders full name
- Account Number
- Routing Number

Please be assured that we use industry-standard technology to keep your billing information secure, and we fully review all issues of this nature to ensure a safe resolution.

Please let me know your preference by replying to this email. We understand this situation is frustrating, and we apologize for any inconvenience caused. Your patience and understanding are greatly appreciated.

Should you need any further assistance, please do not hesitate to reach out. We are here to support you every step of the way.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 10/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ****
Initial Complaint
Date:09/23/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two Groupon voucher for a Caramel Apple Hot Rock Pedicure with Gel Polish. When I attempted to reschedule my appointment, the business owner, ***** New, refused to honor my Groupon at all. She told me she no longer accepts Groupons even though this restriction was not disclosed in the fine print at the time of *********** try and resolve the issue, I even offered to pay her directly outside of Groupon in addition to the Groupon I had already purchased, but she still refused. She also demanded I pay half of the original service cost on top of what I had already paid through Groupon.I contacted Groupon support and explained the situation. Instead of addressing the fact that the merchant is refusing to honor Groupons altogether, Groupon told me they would not issue a refund due to the merchants cancellation policy. My complaint is not about a cancellation it is about the fact that the service I purchased is no longer available through Groupon because the merchant is refusing to honor it.This has left me unable to use the voucher I paid for, and Groupon is refusing to return my money. I am requesting a fair resolution in the form of a refund as Groupon credit/gift card, so I can use the funds with another participating business.
Business Response
Date: 09/28/2025
Hi Leeya,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. Im very sorry to hear about the difficulty you faced when attempting to reschedule your appointment, and that the business owner refused to honor your Groupon. I understand how frustrating and disappointing it must have been, particularly since you were prepared to resolve the situation directly and still could not use the services you purchased.

After carefully reviewing your account and the details you shared, I can confirm that this matter was escalated to our internal team for resolution. Our team provided you with a secure refund link to process your Groupon refund, and I can see from our records that you successfully used that link. A full refund of $86.20 has now been issued in the form of Groupon Bucks to your account.

These Groupon Bucks were applied immediately and are available for you to use right away. They do not expire, so you can take your time to select another Groupon that suits your needs. To view your current balance, please visit your My Groupons page. When youre ready to make a new purchase, simply check the box next to Apply available Groupon Bucks under Payment Method at checkout, and the corresponding amount will automatically be deducted from your total.

I want to assure you that while the situation with the merchant was understandably frustrating, your full purchase amount has been refunded, and you can now use it towards any other deals. I hope this helps restore your confidence in using Groupon for future purchases.

We truly value your loyalty and appreciate your patience while we worked to resolve this matter. If you have any further questions or need assistance, please don't hesitate to reach out, and Ill be happy to help.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 10/05/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******

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