Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,892 total complaints in the last 3 years.
1,297 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchase a Groupon coupon 2 days ago for use today. Voucher would not download. I have confirmation from ****** that I paid. When i tried to pull up voucher **** said website was down. No one answered at customer service. Unable to use coupon. Requesting full refund.
Business Response
Date: 09/28/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the trouble you experienced in accessing your voucher.

Ive reviewed your account and can confirm that your Groupon purchase is associated with the email address ****************** As you were unable to retrieve your voucher at the time of use, Ive attached a PDF copy of your voucher to this email for your convenience and future redemption.

To help you access your vouchers more easily in the future, please follow these steps on our website or mobile app:

To view or print your voucher:

1. Go to My Stuff on the website or app.
2. Select See Details next to your purchase. On the app, tap the order itself.
3. Click or tap View Voucher.
4. From this page, you can choose to print your voucher, if needed.

If the voucher does not load, it may be due to a temporary system delay. In such cases, try refreshing the page or using your browser's back button, then select View Voucher again. Please also ensure that you have a stable internet connection.

Regarding your refund request for this purchase made on September 20, 2025, Ive carefully reviewed your case. Unfortunately, it turns out that the period we allow for refunds has already passed. This means we're unable to process a refund or accept a return at this moment.

We understand how disappointing this can be, and I truly wish there were more we could do. As a gesture to assist, Ive ensured the voucher is attached below so you can still use and benefit from the offer, or pass it as a Gift to someone who can use it.

For future reference, cancellation terms and refund eligibility are always detailed on the deal and purchase page.

Customer Support Availability
We're here to help 24/7 via chat and email. If you ever need assistance again, you can reach us directly through the following link: ******************************************

Thank you for your understanding, and again, I apologize for the inconvenience youve experienced. Please let us know if there's anything else we can assist you with.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:09/23/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This purchase involved deceptive advertising by Groupon. I intended to buy tickets for the Denver Titanic Experience. However, after completing the purchase, I discovered the tickets were for the ******, ***** location.Details:On August 15, 2025, I searched Denver Titanic Experience on ******. A Groupon promotion appeared in the search results. I clicked on the offer, reviewed the description, and it appeared to be valid for Denver. The location information for ******, **, was displayed in tiny print and was unclear at the time of purchase.After completing the payment, a confirmation displayed a map and address in ******, **. This was misleading, especially since the offer stated the tickets were refundable before purchase. At no point was I warned that the tickets were non-refundable; a clear pop-up or larger print on the venue location would have prevented this mistake.Efforts to Resolve:I contacted Groupon immediately after realizing the error and requested a refund. I reached out multiple times, but each time I was told the tickets were non-refundable. Groupon only offered a $10 credit toward a future purchase, which I declined.Resolution Requested:I am requesting a full refund of $50.00 to my original form of payment. This is a fair and reasonable resolution, as the purchase was based on misleading advertising and the tickets were not usable for the intended Denver event.
Business Response
Date: 09/28/2025
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I truly understand your disappointment regarding the recent purchase of tickets for the Titanic Experience, and I sincerely apologize for the confusion and frustration this has caused.

We recognize how important clear information is when making a purchase decision, and Im sorry that the location details of the deal were not as prominent as you expected. Please know that we continually strive to improve the clarity of our listings, and your feedback is taken seriously.

That said, I have carefully reviewed your request once again. As previously communicated, the offer you purchased was clearly stated as non-refundable at the time of checkout, and this policy remains in effect. We have provided all possible assistance within the limits of our policies, including offering a credit as a gesture of goodwill.

I apologize for not being able to meet your expectations in this matter. I want to assure you that we always go above and beyond to assist our customers in redeeming their vouchers, and customer satisfaction is truly our top priority.

While I understand that you are not satisfied with the outcome, please know that we have made every effort to resolve this fairly and have provided the best possible solution given the circumstances. I regret to inform you that we are unable to offer a refund, and we now consider this matter closed.

Should you have any other questions regarding different purchases or need further assistance, I would be happy to help.

Thank you for your understanding.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 10/01/2025

Complaint: 23925452

I am rejecting this response because:
When I searched Denver Titanic ************************** Groupons ad appeared. The Groupon deal page did not make the ******, ***** location clear until after purchase. The location details were displayed in a way that was unreasonably small and easy to miss. This is misleading, and it caused me to buy tickets for the wrong city in another state.
Additionally, before purchase the tickets were represented as refundable. After the purchase, Groupon repeatedly claimed they were nonrefundable. This is a misrepresentation of the terms at the time of sale, amounting to a bait-and-switch.
For these reasons, I reject Groupons response. I respectfully continue to request a full refund of $50.00 for the two tickets purchased in error due to their misleading advertising.
Thank you for your assistance in keeping this matter open.

Sincerely,

**** *****
Initial Complaint
Date:09/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased 2 Groupons for The Thoughtful Chef Tour in *******, **********. Contacted the merchant to schedule Tour for 1st week of September. Merchant stated that they were no longer doing tours and stated to contact Groupon for refund.Attempted numerous contacts via chat with no response. Attempted on different days as well. Groupon offers no other means of contact.
Business Response
Date: 09/25/2025
Hi Rachael,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Im very sorry for any trouble or inconvenience this situation has caused. This is certainly not the experience we want for you, and Im here to help you find a resolution.

To assist you further, could you please provide any additional details about your experience? Your feedback is extremely valuable to us, and we take these matters seriously. We work directly with our merchants to address such issues and help prevent them from happening again.

If possible, please include information such as:

- How and when you learned that the business was not accepting Groupons
- The name of the person you spoke with and the reason given for not accepting your Groupon
- Whether the service you wanted was no longer offered or was unavailable at a time that worked for you
- The address of the location you attempted to visit

Once we have this information, we will be better equipped to follow up with the merchant and work toward an appropriate resolution.

Additionally, please note that our phone lines are currently not active. However, we are available to assist you 24/7 via Chat and Email. You can reach our customer support team anytime through the following link:
******************************************

Thank you for your patience and cooperation. Please dont hesitate to reach out if you have any questions or additional information.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:09/23/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a groupon to have 8mm transfered to digital. When I went to use it the company is saying g that 8mm isn't included. They said they can't cancel the groupon. So now the company is keeping $63, and groupon gets their $7. There is no way to contact groupon. All the links for help are down.
Business Response
Date: 09/25/2025
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. Im very sorry to hear about the frustration youve encountered with your recent purchase, especially given the difficulty with redeeming the 8mm transfer service. It's important to us that you have a seamless experience, and I'm here to help you resolve this issue.

I have reviewed the account associated with the email you provided ************************** but unfortunately, we were unable to locate any recent purchases under this email. In order for us to review this matter thoroughly and assist you appropriately, could you please provide the following information:

1. Order number or voucher code associated with the Groupon in question.

2. Confirmation of the email address that was used to purchase this Groupon.

Once I have this information, I will review and address your situation thoroughly to find a suitable resolution.

Thank you again for bringing this to our attention. We are committed to assisting you and restoring confidence in your experience with Groupon.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 09/26/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ****** Ii
Initial Complaint
Date:09/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A friend gifted me a Groupon and the merchant will not reply to schedule services
Business Response
Date: 09/25/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. Im very sorry to hear about the difficulty youve experienced in trying to schedule your services with the merchant. I completely understand how frustrating it can be to receive a gift and then face challenges redeeming it, and I want to assure you that we are here to help resolve this matter as quickly as possible.

In order for us to review this situation thoroughly and provide the best possible assistance, we kindly request that you provide the voucher code of the Groupon you received. This information will enable us to address the situation more effectively and work towards a satisfying resolution for you.

Our goal is to make sure that you are able to redeem the gift you received without any further inconvenience.

Thank you for your patience and cooperation. We look forward to receiving the voucher code so that we can assist you promptly and ensure your experience with Groupon is a positive one.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:09/22/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a groupon for lash extensions from a place called face it lash beauty school at the address disclosed in ********. I drove ************************************************** the lobby for several minutes till someone finally talked to me. My appointment was set at 10 I arrived 10:05 and finally someone talked to me at 10:10 so I go to the back on the bed. I explain to the technician that I've had lashes several times I always like them to look natural dont make them big and she heard this and responded with no problem. A little over 3 hours later she is done and did the exact thing I asked her not to do. I asked to please take the lashes off because I cant go outside looking like that the owner comes in and says that what I get if I wanted volume I established that I asked for it to look natural then the owner tells me volume isnt suppose to look natural so I then pull up a ****** image and showing her the natural volume set and she says nothing besides that she can remove them and it'll take 15 minutes. After over an hour of them removing my lashes I keep asking whats going on because I was told 15 minutes she says there could be a lot of reasons why its taking longer than expected I beg her to please hurry because I have to get my son from school I accounted for 3 hours to be there not 5 hours so after that they stop taking my lashes off and call the police stating they wont remove the rest of lashes because I asked to let me leave which they twisted my words as I was crying frantically to please just take them off my face causing alot of mental distress anyway I drive home with lashes still stuck and glue clearly showing the amount of glue and lashes that was taken out before was insane! That night my eye is in a lot of pain when I wake up the next day my eye wont open and is shut closed so I go to the doctor they tell me my eye has been cut. So I had to miss work because one of eyes has an abrasion.
Business Response
Date: 09/28/2025
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for bringing this situation to our attention. We take claims of this nature very seriously and will escalate this to the appropriate team for review.

I wanted to let you know that I have issued a full refund in Groupon Bucks to your account and removed the voucher. Youll receive a confirmation email shortly. The refund is processed immediately and will be available for use in your account right away.

We will carefully review the matter to ensure any necessary actions are taken. While we wont contact you further unless additional information is needed, please feel free to reach out to us anytime if you have questions or need further assistance.

I also noticed that you reached out to the Better Business Bureau directly before contacting our customer support team. Our customer support is available 24/7 and is fully equipped to help resolve all issues efficiently. You can always reach us here: ******************************************.

If you suspect any criminal activity, we encourage you to report it to your local authorities.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:09/22/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased tickets for ***************** through Groupon and mistakenly bought tickets for *************************** (**********) instead of ***************** (*******) where I was at the moment and visiting for the weekend. The purchase totaled $570.When I arrived at *****************, ************** confirmed they could not honor the tickets and told me to contact Groupon for assistance. Groupon refused to provide a refund, stating the tickets were non-refundable, even though they were never used.I contacted both Groupon and ***************** in good faith to resolve this issue, but neither party would assist me. As a result, I paid $570 for tickets that I was unable to use.This is not buyers remorse it is a situation where the product I purchased was unusable and I was denied any form of resolution.
Business Response
Date: 09/25/2025
Hi Janiya,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I sincerely apologize for the frustration and inconvenience you experienced upon discovering that your tickets were for ***************** ********* (**********) rather than Universal ******** I completely understand how disappointing this must have been.

After reviewing your case, Id like to clarify a few important points regarding this offer:

- The deal page clearly indicates in the Need to Know section that these tickets are valid only at *************************** in ***********, **********, and are not valid at ******************

- Additionally, the location of the dealUniversal Studios *********, ************ shown prominently below the title on the deal page, to help customers confirm the correct location before purchasing.

I understand that this distinction may not have been immediately clear at the time of purchase, and I truly empathize with the confusion it caused.

After reviewing the details of your purchase and the terms of this deal, I must inform you that we are unable to issue a refund for your voucher. The terms and conditions of the deal explicitly state that it is non-refundable. This policy is in place to ensure fairness and consistency for all customers and to support the businesses we partner with.

Because tickets are date-specific and hold no value beyond the specified date, deals of this nature are considered non-refundable. Unfortunately, this means we are unable to issue a refund for your voucher.

I understand how disappointing this must be, and I sincerely wish I had a different resolution to offer you. Please feel free to reach out if there's anything else I can assist you with or if you have additional concerns.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 09/26/2025

Complaint: 23916029

I am rejecting this response because:
When I searched for ***************** tickets ******* on Groupon, this deal appeared, and I believed I was purchasing tickets for *******, not *********. My sisters and I were extremely disappointed when we realized the mistake we were out over $600 and unable to enjoy our trip. Groupon has stated the tickets were redeemed the next day, but that is not possible since they were only valid for one specific date (9/21) and went unused. Groupon is not losing anything by refunding me, as the tickets were never redeemed and hold no further value. I feel this situation stems from a misleading listing and should be resolved with a refund.

Sincerely,

****** *********
Initial Complaint
Date:09/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In September 12, I purchased two tickets for **************** through Groupon for $96. When I received the vouchers, they had no date or seats. So, I contacted Groupon. They told me to contact **************** which I did. **************** told me they are not the venue which I bought the tickets from. They couldnt find them with all my personal information I gave them. They told me to contact Groupon again, which I did. Groupon then sent me a link, which I am to click to get my tickets through ****************. This link takes me to a page where I have to purchase tickets again, so I cant use the $96 I already paid. Also all the tickets are more expensive that the price I paid in Groupon. I wanted Groupon to return my money but they said it is not returnable. So now, they kept $96 from me, and I have no tickets. It is pretty much a scam. They keep sending the same explanation over and over again. Click the link, or talk to ****************, which doesnt solve the problem but they basically took my money and didnt provide the service I paid for.
Business Response
Date: 09/28/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out and sharing your concerns regarding your **************** ticket purchase. We understand how frustrating this situation must be for you, and we want to work with you to resolve it as quickly as possible.

However, we have noticed that the email address from which you submitted this request does not match the one associated with this Groupon order. To protect your privacy and ensure the security of your personal information, we will be required to perform few verifications.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:09/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the Cocktail Curator Events by ************ Groupon on July 17, 2025 and attended the August 31, 2025 class. Individuals did not get to participate due to the unprofessional nature of the ************ business owner. I reached out to him prior to ask about two members of the party who do not drink alcohol. He stated that it was fine and to put that on the registration and hed provide sparkling water/juice. I did and when we arrived he only had alcoholic beverages. He also was missing base products for one person, because his registration system filtered her reservation out. In addition, on the registration form, I informed him that two different guests had various fruit allergies, but a lot of the products were not labeled with ingredients and they could not participate in the tasting. I reached out to Groupon and they told me theyd provide a $13.30 goodwill credit for Groupon bucks. I requested a full refund and their response was that they could provide an additional $10 in Groupon bucks. Thats not acceptable; I would like a full refund of $66.50 back to my original payment method.
Business Response
Date: 09/28/2025
Hello Pakita,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Im sorry to hear that your experience at the Cocktail Curator Event on August 31, 2025, did not meet your expectations.

Weve reviewed your order and the details of your communication with our Customer Support team. As a gesture of goodwill, a $13.30 Groupon Credit has already been issued to your account. While we understand youre requesting a full refund, Id like to clarify our policy on this:

As outlined in the deal terms, The merchant is solely responsible to purchasers for the care and quality of the advertised goods and services. Groupon facilitates customers avail the service from the merchant, but the delivery, setup, and service quality are entirely the responsibility of the merchant in this case, ************.

Since the event was attended and the Groupon voucher was fully used, were unable to process a refund unless the merchant explicitly approves a cancellation or refund based on your concerns.

If youve already spoken with ************ and theyve agreed to a refund, please forward their written confirmation to us, and well be happy to review your case further.

We genuinely regret that the event did not go as you had hoped, and we appreciate your understanding of the limits of our involvement.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 09/29/2025

Complaint: 23913959

I am rejecting this response because my purchase was through Groupon, not Guicy Brands.

Sincerely,

****** *******
Business Response
Date: 10/01/2025
Hello Pakita,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you again for your continued communication and for taking the time to share your experience.

I want to reiterate that we genuinely regret that the Cocktail Curator Event on August 31, 2025, did not meet your expectations. We understand how important it is for these experiences to go smoothly, especially when you've communicated needs ahead of time.

To clarify our role: Groupon is a third-party marketplace that facilitates the sale of vouchers, which customers redeem with independent merchants. In your case, the voucher was successfully purchased, delivered, and redeemed. While we understand the service you received at the event was unsatisfactory, the actual experience and fulfillment are the responsibility of the merchant, ************* as outlined in the deal terms.

Although the merchant did not meet expectations, the Groupon voucher itself was fully used. As such, and in line with our refund policy, we are not able to issue a full refund back.

That said, in an effort to acknowledge your concerns, we have already issued a total of $23.30 in Groupon credits to your account ($13.30 initially, plus an additional $10 as a goodwill gesture). These credits are available for immediate use toward any future eligible purchase on our platform.

We hope this resolution reflects our desire to support you as a customer while also respecting the scope of our involvement. At this point, we are unable to offer any further compensation.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 10/08/2025

Complaint: 23913959

I am rejecting this response.

Sincerely,

****** *******
Initial Complaint
Date:09/20/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for ******* back in July. The Groupon ended up being fraudulent, as the seller was using someone else's email address and ******* account and reselling it at a discount. Once I saw this, I filed a dispute with my credit card company. Groupon denied *********** the dispute, and I was re-charged the $71.44 for the item. I have now contacted Groupon at least 4 other times through their extremely crappy website and continue to get customer service agents who are extremely unhelpful and don't even read what I'm sending them. I continue to be re-assured from customer service that the ********************** was indeed fraudulent, as they've received this feedback from other individuals. There is no phone number to contact Groupon, only the terrible chat experience. I can't believe this has gone on for 2 months, and I'm out $71.44.
Business Response
Date: 09/25/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the frustration and inconvenience you've experienced. We understand how upsetting this situation must be, and we want to ensure it's addressed properly.

Upon reviewing your message and account associated with the email address ************************ we were unable to locate a voucher with the code "VS-9Z5P-WYPR-56GR-VKXL". As a result, we are currently unable to verify which specific order you are referring to.

To help us locate your order and provide a resolution as quickly as possible, please reply with the following details:

The order confirmation number
The voucher Redemption Code
Any alternate email addresses that may have been used to make the purchase
The amount of the charge(s)
The date of charge(s)

If the charges are on a credit/debit account, please provide the following information:

The name on the card that was charged
The type of card ****** MC, AmEx, etc.)
The last 4 digits of the card
The expiration date on the card
The billing address associated with the card

If the charges are on a ****** account, please provide:

The ****** invoice ID reflecting the chargeExample: xxxxxxxx-xxxx-xxxx-xxxxxxxxxxxx (this ID will be alphanumeric)
The email address registered to the ****** account

Once we receive this information, well be able to investigate further and take the necessary steps to assist you.

Again, we truly regret the inconvenience this has caused and appreciate your patience and cooperation.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 09/25/2025

Complaint: 23912784

I am rejecting this response because:
Thank you for asking for additional information. I already feel like you've helped me more than any of the other attempts. After contacting Groupon's customer service numerous times, my account all of a sudden became locked out (after I had asked the last representative to escalate my case to a supervisor). I no longer have access to the email address because it was hacked, so I can't reset the password to use it.
Here are the details associated with the purchase:
The order confirmation number: VS-KKMM-5CMT-7YFY-NS9S (I've also attached the voucher-I finally found it in an old email!)
The voucher Redemption Code: one email showed ********; the Palemrom voucher showed 65458323
Any alternate email addresses that may have been used to make the purchase: **********************************
The amount of the charge(s): $71.44
The date of charge(s): July 23, 2025

If the charges are on a credit/debit account, please provide the following information:
The name on the card that was charged: ****** ******
The type of card ****** MC, AmEx, etc.): Mastercard
The last 4 digits of the card: 6772
The expiration date on the card: 01/29
The billing address associated with the card: ***************************************
I've also attached a chat transcript from August 28 where I chatted with Sameer who told me that I would receive a refund once I provided proof that the *********** dispute had been closed (attached).

Sincerely,

****** ******
Business Response
Date: 09/30/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I appreciate for providing the requested information. Upon review, I could see that we have already reached out to you in original case #******** requesting for few details to process a refund to your alternate bank account.

Hence, I request you to reply to that original email with the requested information to proceed further. Please let me know if you have any questions.

Thank you for understanding!

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 10/01/2025

Complaint: 23912784

I am rejecting this response because:
As previously noted, I dont have access to the email, **********************************, where Im assuming the original case is referenced because it was hacked. Not only that, but I was conveniently locked out of my Groupon account the last time I asked for this whole thing to be escalated to a supervisor, and I cant reset the password because I dont have access to the email address.
I had no idea this purchase was somehow associated with that old account when I bought this, or I promise you, I wouldve never done it knowing how much of a headache this has been.
So theres no way for me to correspond to yall with the case number. Ive never been able to correspond with you all from that email except through my Groupon login which all of a sudden stopped working when I disputed the Groupon (and the whole reason were now on the BBB site).

Sincerely,

****** ******
Business Response
Date: 10/07/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for your message and for clarifying your concerns. I completely understand how frustrating and stressful this situation has been for you, especially with the account access issues and the confusion around the email addresses involved. I truly apologize for all the inconvenience this has caused.

I want to assure you that we have initiated the refund from our end to your bank account, and a confirmation has been sent to your current contact email: ************************ Please allow 10 to 12 business days for the refund to be completed and posted to your bank account. If you do not see the refund after 12 business days, please reach out to us so we can assist you further.

Your account under *********************** is active, and I recommend continuing to use this email for any future purchases. If you wish to permanently delete the old account linked to ************************** please send an email to ********************************** and request deletion. Please remember to use or print any vouchers or Groupon Bucks in that account before submitting the request, as they will be permanently removed once the account is closed.

Thank you again for your patience and understanding. We truly value you as our customer, and Im here to ensure you have a smoother experience moving forward.

Thank you for understanding!

Regards,

Sandhya K
Manager
Groupon Customer Support
Customer Answer
Date: 11/04/2025

Complaint: 23912784

I am rejecting this response because:
Good morning! This message is regarding Complaint ID 23912784, originally filed 9/20/2025. At this time, the vendor (Groupon) still has not followed through with the resolution they offered (a refund). Can you please reopen the case?

I reached out to them directly (attached), but at this point after dealing with them since July, I have no hope that they will actually take care of the situation on their own without BBB intervention. Thank you so much for your help!

Sincerely,

****** ******
Business Response
Date: 11/05/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience and the delay in resolving this matter.

Please note that we have already forwarded the account details you provided to our internal team to process a refund of $71.44 for your order #********** Spotify 12 Months Premium Account Individual at Palemrom.

After following up with the team, they have expressed their apologies for the delay and confirmed that the refund will be completed by November 6, 2025.

We truly appreciate your patience and understanding while we work to ensure this is finalized. Once the refund has been processed, you will receive a confirmation email.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 11/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received the refund today. Thank you!

Sincerely,

****** ******

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