Business Profile

Ecommerce

Groupon, Inc.

Headquarters

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,854 total complaints in the last 3 years.
1,321 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/05/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the groupon on May 28 for an Oil change at ****************** and Tire Centers ***************************************, I went for an oil change on June 2nd 2025. The ***************** told me they will not honor groupon and I have to pay full price for the Oil change. They also told me they are no longer in business with Groupon.I reached out to groupon multiple times and they told me, I cannot get my money back.
Business Response
Date: 08/08/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I completely understand how disappointing it must have been to visit ****************** and Tire Centers, only to find out they would not honor your Groupon voucher. Please accept my sincerest apologies for the inconvenience this situation has caused.

Ive carefully reviewed your case, and I can confirm that your concern was escalated to our internal team for resolution. In response, a refund link was provided so you could process a refund in the form of Groupon Bucks, and I can see that you successfully completed this refund on August 6, 2025. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.

Your Groupon Bucks have been added to your account and are available for immediate use. They never expire and can be applied to almost any deal across our site. To view your credit, simply log into your Groupon account and look for your Groupon Bucks balance at the top right corner of the My Groupons page.

When you're ready to make a new purchase, simply check the box next to "Apply available Groupon Bucks" under Payment Method at checkout, and the corresponding amount will be deducted from your total.

We sincerely regret the inconvenience caused, and we appreciate your patience as we worked to resolve the issue. If you have any trouble using your credits or if theres anything else we can assist you with, please dont hesitate to reach out. We're here to help.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 08/18/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:08/05/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased go city new York Explorer pass from Groupon for 4 adults and 1 child and used the pass on 07/27 and 07/28. When I visited liberty statue ticket counter and do the booking for ferry, go city app was consistently erroring out and not allowing me to schedule and I had to reach customer support via chat and after long wait finally I was able to reach out to representative and he provided option to schedule timings after 1:30 which is 2 hr and 15 mins from when I requested whereas the ticket counter was able to provide the tickets for 11:15 and 11:30 ferry schedules. Due to the app issues and delay schedule, my entire trip was screwed up and I had to stay additional day to complete my trip. The issue caused me more stress and chaotic and money where my vacation was supposed to be smooth and peaceful I reached out to Go city to compensate for the issue and they told to reach out to Groupon since the pass was originally purchased from them.
Business Response
Date: 08/08/2025
Hi *********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I truly understand how frustrating it must have been for you and your family to encounter such issues during your trip, especially when you planned for a smooth and enjoyable vacation.

I sincerely apologize for the inconvenience you faced with the Go City app at the Liberty Statue ticket counter and the resulting disruptions to your travel plans. The delays and stress you experienced are genuinely regrettable, and we want to make things right for you.

I want to assure you that we value your feedback greatly. It will be forwarded to the appropriate team, who will work with Go City to review and address the issues you encountered, ensuring improvements are made and similar situations are avoided in the future.

As an apology for the inconvenience you experienced, we would like to offer you $100 in Groupon Bucks. These Bucks will be immediately credited to your account and can be used on any eligible deal on our site within the next 180 days. Please confirm if this resolution is satisfactory for you, and I will issue the Bucks right away.

Thank you again for bringing this to our attention. We genuinely value you as a customer and hope to provide a better experience next time you choose Groupon.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 08/11/2025

Complaint: 23704315

I am rejecting this response because: I havent received any compensation so far. I have verified my Groupon before rejecting the response

Sincerely,

********* ************
Business Response
Date: 08/13/2025
Hi *********,

Thank you for reaching out to us. I apologize for any inconvenience you've experienced and understand your frustration regarding the compensation issue.

After thoroughly examining your account, I can confirm that we have issued $100 in Groupon Bucks to your account on August 11, 2025. These Groupon Bucks are available for immediate use and can be applied toward any eligible deal on our site.

Your Groupon Bucks will remain valid for 180 days, expiring on February 07, 2026. Please make sure to use them before their expiration to take advantage of the great deals available.

If you have any further questions or require additional assistance, please feel free to reach out. We are here to ensure you have a positive experience with us.

Best regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 08/14/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* ************
Initial Complaint
Date:08/05/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have purchased a ************* change with tire rotation and standard filter on Aug 3rd and made an appointment with ************************ Centers ********** location. The merchant requested $65.88 in addition to the voucher. I requested an itemized estimate and contacted with Groupon. They said that $5 disposal fee and Shop supply fees (Up to 13%, no more than $49.95) not included, which is shown as $2.90 Recycle fee and $11.96 Shop supply fee on the estimate. Groupon also refused to refund claiming that it was a final sale. The merchant also refused to provide tire rotation as the front tires being worn. I have not requested any additional service from the merchant.
Business Response
Date: 08/08/2025
Hi Can,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I understand how frustrating it must have been to encounter unexpected fees and the refusal of a service you anticipated. Please accept my sincere apologies for any inconvenience this situation may have caused.

We were recently notified by your financial institution that a dispute has been issued regarding your purchase, specifically your Groupon for ************************ Centers in **********, *******. While we understand your concerns and wish to assist further, our ability to do so is currently limited due to the transaction being in a disputed state.

At this point, the best course of action would be to continue working with your financial institution as they proceed with their review. Theyll be in the best position to determine the outcome of your claim.

Thank you for your patience and understanding during this process. Please let us know if theres anything else we can do to assist you further.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 08/11/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Can Bosnali
Initial Complaint
Date:08/05/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/17/2025 Groupon was paid $265.50 from my account. (Reference # ***** I have been trying to contact Groupon to see what the charge was for. I have not purchased anything directly from Groupon recently. There is no evidence of this recent charge in my Groupon account. When I called customer service **************, I couldnt get past a girl trying to sell me a medical alert device. When I tried again, I reached a recording saying that you have reached a number that is not available from your calling area.. I tried a second number *************** and received a recording that said your call cannot be completed at this time. Before I make an official fraud complaint, I would like to talk to Groupon to see what the charge is for and see if they will help.
Business Response
Date: 08/10/2025
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: After reviewing the details you provided, we were unable to locate any Groupon account or prior correspondence associated with the email address submitted.

Additionally, there is no record of a $265.50 payment made to Groupon on 5/17/2025 under your email. In order to investigate this further and assist you with identifying the transaction, we will need additional details.

Please note that we do not offer phone support at this time. However, you can reach us via our Help page here: ******************************************

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,
Harish
Manager
Groupon Customer Support
Customer Answer
Date: 08/11/2025

Complaint: 23703247

I am rejecting this response because: Groupon asked me to respond by clicking on the item that I have in question. There is no item in my Groupon account. That is the problem. I have been charged by Groupon $265.50 on May 17 reference number 0096 when you go to Groupon to respond and submit the paperwork there is nowhere else to go unless you click on an item which I do not have. I want to know what the charge was for?!? There is no item in my Groupon account that shows anything was purchased.

Sincerely,

******* *******
Business Response
Date: 08/13/2025
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you again for your response, and I understand your concern.

As mentioned previously, we are unable to locate any Groupon order associated with your email address, nor is there a record of a $265.50 charge on May 17, 2025 under that email. Thats why we reached out to you directly via email to securely gather more information and assist you further.

We understand youre unable to select an item within your account and that is expected if the purchase was made under a different account or email address. This is not a technical error, but an indication that the order may be tied to a separate Groupon account, which we can only confirm after receiving the necessary details from you.

To protect your privacy, we're not requesting or processing sensitive billing information through a public forum like the BBB. For this reason, we ask that you respond directly to our direct email so we can continue investigating and get this resolved for you.

Were happy to assist as soon as we receive your reply to the email we sent.

Thank you for your understanding.

Regards,
Harish
Manager
Groupon Customer Support
Customer Answer
Date: 08/15/2025

Complaint: 23703247

I am rejecting this response because:

Sincerely,

******* *******
Initial Complaint
Date:08/05/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently just purchased a Groupon for an oil change voucher. It said the order was confirmed however it is not showing up in any of my account of the purchase, but it charged my card There is no phone number for the business so I went through the online customer support and it wont let me leave a comment or speak to someone via chat or email to help me find where the coupon is. It is beyond frustrating to me that I cannot resolve the issue with an agent.
Business Response
Date: 08/08/2025
Hi Rahsanica,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I want to sincerely apologize for the inconvenience and frustration youve experienced while trying to locate your recent Groupon purchase.

I completely understand how upsetting it can be to see a charge on your card, receive a confirmation, and yet not be able to access your voucherespecially when you're eager to use the service. I'm very sorry for the confusion this has caused and for the difficulty you faced in trying to get help through our usual support channels.

I understand that you'd prefer speaking with someone over the phone, and I regret to inform you that phone support is not currently available. However, our customer support team is available 24 hours a day through chat and email, and were always here to help. You can contact us anytime through our FAQ page: ******************************************.

Upon carefully reviewing your account associated with the email **************************** we were unable to locate any record of the purchase you mentioned. To assist you further, I have sent you a direct email requesting additional information about your purchase. This information is crucial for us to locate your order accurately. I kindly request you to respond to that email at your earliest convenience.

Thank you for your patience and understanding as we work to resolve this matter for you. Should you have any further questions or need additional assistance, please don't hesitate to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 08/11/2025

Complaint: 23702912

I am rejecting this response because:

I would like a refund.

Sincerely,

Rahsanica Ford
Business Response
Date: 08/13/2025
Hi Rahsanica,

Thank you for reaching out to us. I understand that you're seeking a refund.

Regarding your Groupon for Family Auto Repair, I have thoroughly examined our records and can confirm that your refund was successfully processed to your original payment method on August 11, 2025. Refunds issued to a credit or debit card will appear as a refund from Groupon, Inc.

Please note that it may take a few days for your bank to properly route the funds and reflect the transaction in your account. Should you have any further questions or if theres anything else we can assist you with, feel free to reach out. We're here to help and want to ensure you have a positive experience with us.

Thank you for your patience and understanding.

Best regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:08/04/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There was fraudulent activity on my Groupon account amounting to $572 in charges. Groupon was contacted and a dispute was filed with them as well as my bank. I received an email from Groupon days later stating that they were aware that the charges were fraudulent and that they removed my saved credit card from my account and to contact my bank to recover the funds. The bank contacted Groupon and Groupon stated that I authorized the charges and that they would not be refunding the money. I contacted Groupon again and they agreed that the charges were fraud, but they could not refund the original form of payment because it was not on file. Note: they removed it before the issue was completely resolved. Now I am stuck with $572 Groupon Bucks that I am forced to use on Groupon. This is money that I do not have nor can I afford to spend. I feel like I have been robbed twice.
Business Response
Date: 08/06/2025
Hello Martrio,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: First and foremost, I want to sincerely apologize for the frustration and inconvenience this situation has caused, particularly given the financial impact. After further review, and in recognition of the circumstances surrounding your case, we have issued a full refund back to your original payment method. You should see this reflected on your statement shortly, depending on your banks processing times.

We appreciate your patience as we worked through this, and weve also taken steps to further secure your Groupon account by removing saved payment methods and sharing additional guidance to help prevent unauthorized activity in the future.

If you have any other concerns or need further assistance, please dont hesitate to reach out.

Thank you for giving us the opportunity to make this right.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 08/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Martrio ****
Initial Complaint
Date:08/04/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/20/2025 a charge for $170.10, vendor "Groupon" appeared on my credit card statement. I immediately disputed the charge with the cc company, as I have never purchased anything from Groupon, and have never had an account with them. My cc company did a chargeback, which Groupon rejected, only evidence used was that a confirmation was sent to an email address which is not mine, and has not ever been used by me. Instead of investigating who hacked my account, ********************** just accepted that it was legitimate for a person to use my name and email address that is not associated with it, and disputed the charge back. Also, no security with this company since vendors accepting their coupons are not required to get ID when redeeming them. Now, my cc company says I am stuck with paying this charge that I did not initiate. I have also reported this fraud to the ***.
Business Response
Date: 08/10/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: We sincerely apologize for the inconvenience and frustration this situation has caused you.

After thoroughly reviewing our records, we were unable to locate any charges or orders associated with the email address you provided: ******************* In order to further review and assist you with this disputed charge, we kindly request additional information to help us locate the transaction in our system.

Please provide any of the following details, if available:

The order confirmation number
The voucher Redemption Code
Any alternate email addresses that may have been used to make the purchase
The amount of the charge(s)
The date of charge(s)

If the charges are on a credit/debit account, please provide the following information:

The name on the card that was charged
The type of card ****** MC, AmEx, etc.)
The last 4 digits of the card
The expiration date on the card
The billing address associated with the card

If the charges are on a ****** account, please provide:

The ****** invoice ID reflecting the chargeExample: xxxxxxxx-xxxx-xxxx-xxxxxxxxxxxx (this ID will be alphanumeric)
The email address registered to the ****** account

Once we receive this information, we will be able to conduct a more in-depth review and take the appropriate steps to address your concern.

Again, we regret any inconvenience this may have caused and appreciate your cooperation as we work to resolve the matter.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:08/04/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i attempted to redeem a wheel alignment groupon that I purchased. The groupon expiration date was 4.3.2025. I visited 2 ****************** Centers. The first center did not have the working equipment necessary to do the wheel alignment. So I went to a second service center that was miles away. I was told that The groupon did not have a "transaction number." The attendant at the ****************** Center was very kind and tried to locate the transaction number but Groupon did not provide one. I contacted my Discover card as well - since I purchased the $69 groupon with my Discover card. They directed me to contact Groupon directly. I have emailed various office addresses and I have not received a response at all. I would like a refund for this Groupon. *** ******** ********************* **************** ************
Business Response
Date: 08/06/2025
Dear ***,

Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comments, as well as all internal Groupon correspondence related to your case. I also sent a direct email to you from ************************** with additional details and next steps.

Regarding your complaint:

Im truly sorry to hear that you were unable to locate or use your voucher at two ************************* locations. I understand how frustrating that must have been.

After reviewing our system, we were unable to locate an active voucher under the email addresses you provided. To assist you further, Ive included specific instructions in my direct email to help us identify your purchase and move forward with a resolution.

If you have any additional questions or concerns, please feel free to reply directly to that email, and Ill be happy to assist you further.

Thank you for your patience and understanding.

Warm regards,
******* ***** B
Manager
Groupon Customer Support
Initial Complaint
Date:08/04/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a duplicate purchase accidentally through the site instead of refunding my money they gave me Groupon bucks I want my money back.
Business Response
Date: 08/06/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: After reviewing the details you provided, we were unable to locate any Groupon account or prior correspondence associated with the email address submitted in your complaint. In order to investigate and assist you further, well need to gather more information to help identify the correct transaction.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:08/04/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2 groupons for a medical spa at ************** in the total amount of ****** in June 2025. The advertisement for ***** spa did not say that there are medical conditions that preclude the treatment. When I called to make the appointment directly with them, they didn't advise there were medical restrictions or send registration paperwork that would have shown them. A month later on 6/23 when I showed for my appointment, I was given the registration paperwork with the medical release which indicates my condition precludes me from treatment. They told me to contact groupon. On 6/23 I tried to call Groupon customer service and it is a non-working number. I got on a chat and they refused to offer a refund because I had 3 days from the date of purchase to cancel and it was past the date. If the groupon advertisement had warned upfeont of medical restrictions or the provider had mentioned them when I booked the same day, I would have been able to cancel withon the time frame. Neither Groupon, Coveys ad, or Cocey themselves disclosed medical restrictions. Neither company is willing to accept responsibility to issue a refund or credit. Groupon says they sent a link for me to APPLY for a refund, but no link has been provided. I've checked my junk folder.
Business Response
Date: 08/06/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you again for reaching out and for taking the time to share your experience.

We want to make sure your concerns are addressed respectfully and thoroughly, so Id like to clarify a few key points:

1. Refund Link Was Shared During the Chat
During your chat with our support team on June 23, 2025, a supervisor joined the conversation and provided you with a direct link to request a refund. You acknowledged this at the time with a Thank you, and there was no indication in the chat that you were unable to access or use the link.

Since the link was shared directly in the chat, and not via email, it would not have appeared in your inbox or junk folder. If there had been any issue accessing it, we would have been happy to help further had we been made aware.

2. Ongoing Dispute with Card Provider
We also see that youve since filed a dispute with your payment provider. While that review is ongoing, were unable to take additional steps on our end. We recommend continuing to work directly with your bank for further updates on the status of that claim.

We sincerely regret the inconvenience youve experienced and appreciate you bringing your concerns to our attention. Should the bank's process conclude and you'd still like further assistance, please dont hesitate to get back in touch.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 08/07/2025

Complaint: 23697133

I am rejecting this response because:
See the attached email response to Groupon asking for the link to be resent. Their communication did not indicate that it had to be used immediately or it disappeared. Further, I do not nor did I have any way to access the chat to reach the link after the chat ended. They do not allow me as a customer further access to the history. Im more than willing to use the link if they provide one. I've asked them to resend it. They have not responded.
Also they are insisting that they will not address the case unless I cancel my complaint with my credit card company. I find that position to be suspect.
They have two avenues in which to resolve this problem. They can settle it through my credit card company or they can send the link for me to submit my request for a refund/credit.

Sincerely,

***** *****
Business Response
Date: 08/11/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I understand your concerns, and I truly appreciate you taking the time to explain the situation in detail.

You mentioned that Discover closed the case on 7/21 and referenced a letter they sent. I see that the dispute process is still pending on our end.

In order for us to review this further on our end, could you kindly share a copy of that letter or any relevant documentation they provided? This will help us better understand their position and assist you further.

Please feel free to upload or forward the letter directly in your reply.

Were committed to handling this fairly and will do everything we can to support a resolution.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 08/12/2025

Complaint: 23697133

I am rejecting this response because:
I sent Groupon a copy of the Discover Card closure letter. My complaint was I was not able to use the services. They closed it because Groupon sent them a response showing the two vouchers were available in my account (which is true) and I didnt use the link in the chat. The vouchers are in my account, but they did not advise Discover that I can't use them because of a medical restrictions not advertised by Groipon or the business. The vouchers are unusable by me. Also I cant use the link to request a refund because it was removed immediately after being provided. I have repeatedly asked Groupon to provide the link so I can use it. They have repeatedly ignored my request for the link. Before they would even send the link, I needed to close my dispute through Discover.
My request is not unreasonable. The business should have out in their ad that the offer had medical restrictions. They did not. They should have provided the medical restrictions when I scheduled my appointment. They did not.
The business nor Groupon will accept responsibility for the lack of accurate information. It is unfair to keep my $175 when I cant use the services and they didnt make the conditions of use known.
Why are they continuing to refuse to send the link? They are delaying and not acting in good faith.

Sincerely,

***** *****

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