Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,889 total complaints in the last 3 years.
1,297 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In September 12, I purchased two tickets for **************** through Groupon for $96. When I received the vouchers, they had no date or seats. So, I contacted Groupon. They told me to contact **************** which I did. **************** told me they are not the venue which I bought the tickets from. They couldnt find them with all my personal information I gave them. They told me to contact Groupon again, which I did. Groupon then sent me a link, which I am to click to get my tickets through ****************. This link takes me to a page where I have to purchase tickets again, so I cant use the $96 I already paid. Also all the tickets are more expensive that the price I paid in Groupon. I wanted Groupon to return my money but they said it is not returnable. So now, they kept $96 from me, and I have no tickets. It is pretty much a scam. They keep sending the same explanation over and over again. Click the link, or talk to ****************, which doesnt solve the problem but they basically took my money and didnt provide the service I paid for.
Business Response
Date: 09/28/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out and sharing your concerns regarding your **************** ticket purchase. We understand how frustrating this situation must be for you, and we want to work with you to resolve it as quickly as possible.

However, we have noticed that the email address from which you submitted this request does not match the one associated with this Groupon order. To protect your privacy and ensure the security of your personal information, we will be required to perform few verifications.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:09/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the Cocktail Curator Events by ************ Groupon on July 17, 2025 and attended the August 31, 2025 class. Individuals did not get to participate due to the unprofessional nature of the ************ business owner. I reached out to him prior to ask about two members of the party who do not drink alcohol. He stated that it was fine and to put that on the registration and hed provide sparkling water/juice. I did and when we arrived he only had alcoholic beverages. He also was missing base products for one person, because his registration system filtered her reservation out. In addition, on the registration form, I informed him that two different guests had various fruit allergies, but a lot of the products were not labeled with ingredients and they could not participate in the tasting. I reached out to Groupon and they told me theyd provide a $13.30 goodwill credit for Groupon bucks. I requested a full refund and their response was that they could provide an additional $10 in Groupon bucks. Thats not acceptable; I would like a full refund of $66.50 back to my original payment method.
Business Response
Date: 09/28/2025
Hello Pakita,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Im sorry to hear that your experience at the Cocktail Curator Event on August 31, 2025, did not meet your expectations.

Weve reviewed your order and the details of your communication with our Customer Support team. As a gesture of goodwill, a $13.30 Groupon Credit has already been issued to your account. While we understand youre requesting a full refund, Id like to clarify our policy on this:

As outlined in the deal terms, The merchant is solely responsible to purchasers for the care and quality of the advertised goods and services. Groupon facilitates customers avail the service from the merchant, but the delivery, setup, and service quality are entirely the responsibility of the merchant in this case, ************.

Since the event was attended and the Groupon voucher was fully used, were unable to process a refund unless the merchant explicitly approves a cancellation or refund based on your concerns.

If youve already spoken with ************ and theyve agreed to a refund, please forward their written confirmation to us, and well be happy to review your case further.

We genuinely regret that the event did not go as you had hoped, and we appreciate your understanding of the limits of our involvement.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 09/29/2025

Complaint: 23913959

I am rejecting this response because my purchase was through Groupon, not Guicy Brands.

Sincerely,

****** *******
Business Response
Date: 10/01/2025
Hello Pakita,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you again for your continued communication and for taking the time to share your experience.

I want to reiterate that we genuinely regret that the Cocktail Curator Event on August 31, 2025, did not meet your expectations. We understand how important it is for these experiences to go smoothly, especially when you've communicated needs ahead of time.

To clarify our role: Groupon is a third-party marketplace that facilitates the sale of vouchers, which customers redeem with independent merchants. In your case, the voucher was successfully purchased, delivered, and redeemed. While we understand the service you received at the event was unsatisfactory, the actual experience and fulfillment are the responsibility of the merchant, ************* as outlined in the deal terms.

Although the merchant did not meet expectations, the Groupon voucher itself was fully used. As such, and in line with our refund policy, we are not able to issue a full refund back.

That said, in an effort to acknowledge your concerns, we have already issued a total of $23.30 in Groupon credits to your account ($13.30 initially, plus an additional $10 as a goodwill gesture). These credits are available for immediate use toward any future eligible purchase on our platform.

We hope this resolution reflects our desire to support you as a customer while also respecting the scope of our involvement. At this point, we are unable to offer any further compensation.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 10/08/2025

Complaint: 23913959

I am rejecting this response.

Sincerely,

****** *******
Initial Complaint
Date:09/20/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for ******* back in July. The Groupon ended up being fraudulent, as the seller was using someone else's email address and ******* account and reselling it at a discount. Once I saw this, I filed a dispute with my credit card company. Groupon denied *********** the dispute, and I was re-charged the $71.44 for the item. I have now contacted Groupon at least 4 other times through their extremely crappy website and continue to get customer service agents who are extremely unhelpful and don't even read what I'm sending them. I continue to be re-assured from customer service that the ********************** was indeed fraudulent, as they've received this feedback from other individuals. There is no phone number to contact Groupon, only the terrible chat experience. I can't believe this has gone on for 2 months, and I'm out $71.44.
Business Response
Date: 09/25/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the frustration and inconvenience you've experienced. We understand how upsetting this situation must be, and we want to ensure it's addressed properly.

Upon reviewing your message and account associated with the email address ************************ we were unable to locate a voucher with the code "VS-9Z5P-WYPR-56GR-VKXL". As a result, we are currently unable to verify which specific order you are referring to.

To help us locate your order and provide a resolution as quickly as possible, please reply with the following details:

The order confirmation number
The voucher Redemption Code
Any alternate email addresses that may have been used to make the purchase
The amount of the charge(s)
The date of charge(s)

If the charges are on a credit/debit account, please provide the following information:

The name on the card that was charged
The type of card ****** MC, AmEx, etc.)
The last 4 digits of the card
The expiration date on the card
The billing address associated with the card

If the charges are on a ****** account, please provide:

The ****** invoice ID reflecting the chargeExample: xxxxxxxx-xxxx-xxxx-xxxxxxxxxxxx (this ID will be alphanumeric)
The email address registered to the ****** account

Once we receive this information, well be able to investigate further and take the necessary steps to assist you.

Again, we truly regret the inconvenience this has caused and appreciate your patience and cooperation.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 09/25/2025

Complaint: 23912784

I am rejecting this response because:
Thank you for asking for additional information. I already feel like you've helped me more than any of the other attempts. After contacting Groupon's customer service numerous times, my account all of a sudden became locked out (after I had asked the last representative to escalate my case to a supervisor). I no longer have access to the email address because it was hacked, so I can't reset the password to use it.
Here are the details associated with the purchase:
The order confirmation number: VS-KKMM-5CMT-7YFY-NS9S (I've also attached the voucher-I finally found it in an old email!)
The voucher Redemption Code: one email showed ********; the Palemrom voucher showed 65458323
Any alternate email addresses that may have been used to make the purchase: **********************************
The amount of the charge(s): $71.44
The date of charge(s): July 23, 2025

If the charges are on a credit/debit account, please provide the following information:
The name on the card that was charged: ****** ******
The type of card ****** MC, AmEx, etc.): Mastercard
The last 4 digits of the card: 6772
The expiration date on the card: 01/29
The billing address associated with the card: ***************************************
I've also attached a chat transcript from August 28 where I chatted with Sameer who told me that I would receive a refund once I provided proof that the *********** dispute had been closed (attached).

Sincerely,

****** ******
Business Response
Date: 09/30/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I appreciate for providing the requested information. Upon review, I could see that we have already reached out to you in original case #******** requesting for few details to process a refund to your alternate bank account.

Hence, I request you to reply to that original email with the requested information to proceed further. Please let me know if you have any questions.

Thank you for understanding!

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 10/01/2025

Complaint: 23912784

I am rejecting this response because:
As previously noted, I dont have access to the email, **********************************, where Im assuming the original case is referenced because it was hacked. Not only that, but I was conveniently locked out of my Groupon account the last time I asked for this whole thing to be escalated to a supervisor, and I cant reset the password because I dont have access to the email address.
I had no idea this purchase was somehow associated with that old account when I bought this, or I promise you, I wouldve never done it knowing how much of a headache this has been.
So theres no way for me to correspond to yall with the case number. Ive never been able to correspond with you all from that email except through my Groupon login which all of a sudden stopped working when I disputed the Groupon (and the whole reason were now on the BBB site).

Sincerely,

****** ******
Business Response
Date: 10/07/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for your message and for clarifying your concerns. I completely understand how frustrating and stressful this situation has been for you, especially with the account access issues and the confusion around the email addresses involved. I truly apologize for all the inconvenience this has caused.

I want to assure you that we have initiated the refund from our end to your bank account, and a confirmation has been sent to your current contact email: ************************ Please allow 10 to 12 business days for the refund to be completed and posted to your bank account. If you do not see the refund after 12 business days, please reach out to us so we can assist you further.

Your account under *********************** is active, and I recommend continuing to use this email for any future purchases. If you wish to permanently delete the old account linked to ************************** please send an email to ********************************** and request deletion. Please remember to use or print any vouchers or Groupon Bucks in that account before submitting the request, as they will be permanently removed once the account is closed.

Thank you again for your patience and understanding. We truly value you as our customer, and Im here to ensure you have a smoother experience moving forward.

Thank you for understanding!

Regards,

Sandhya K
Manager
Groupon Customer Support
Customer Answer
Date: 11/04/2025

Complaint: 23912784

I am rejecting this response because:
Good morning! This message is regarding Complaint ID 23912784, originally filed 9/20/2025. At this time, the vendor (Groupon) still has not followed through with the resolution they offered (a refund). Can you please reopen the case?

I reached out to them directly (attached), but at this point after dealing with them since July, I have no hope that they will actually take care of the situation on their own without BBB intervention. Thank you so much for your help!

Sincerely,

****** ******
Business Response
Date: 11/05/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience and the delay in resolving this matter.

Please note that we have already forwarded the account details you provided to our internal team to process a refund of $71.44 for your order #********** Spotify 12 Months Premium Account Individual at Palemrom.

After following up with the team, they have expressed their apologies for the delay and confirmed that the refund will be completed by November 6, 2025.

We truly appreciate your patience and understanding while we work to ensure this is finalized. Once the refund has been processed, you will receive a confirmation email.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 11/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received the refund today. Thank you!

Sincerely,

****** ******
Initial Complaint
Date:09/20/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To who it may concern,I purchased a Groupon to take my family bowling . When we noticed the Groupon expired we attempted to use the voucher amount which never expires. I have attempted to rectify the matter with the merchant for almost a month now. I keep receiving generic emails , I have request to peak with a supervisor no one has called or emailed me back with a solution. It shouldnt be this complicated to use something that was already paid for . I dont want to waste anymore time going back and forth . I just want my money back to the original method of payment.Thank you
Business Response
Date: 09/21/2025
Hello Victoria,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Our dedicated team is actively working to resolve your issue as swiftly as possible. I assure you that I will promptly notify you once we have any updates.

Thank you for your understanding and patience during this process. If you have any concerns or queries in the meantime, please feel free to reach out to me.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 09/25/2025

Complaint: 23911191

I am rejecting this response because you have not rectified the problem nor provided any new information. You sent me the same generic message that was sent to me previously. Please just refund me back my money to the original method of payment, and I promise you I will not do business with Groupon or recommend it to anyone I know again. This is poor customer service and a horrible experience.

Sincerely,

******** ********
Business Response
Date: 09/30/2025
Hi Victoria ,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

I sincerely apologize that you previously contacted our customer support team regarding the merchant not honoring the expired voucher and did not receive a response on the earlier escalation. I completely understand how frustrating that must be, and Im very sorry for the inconvenience.

Ive escalated your request again internally. We usually provide an update within 48 to 72 hours, but in rare cases, it can take up to 7 days. Well make sure to get back to you as soon as possible. We will personally follow up via the Customer support email that we sent

We remain at your disposal for any additional questions or concerns in the meantime. Thank you for your patience and understanding while we work to resolve this for you.

Regards,

Sandhya K
Manager
Groupon Customer Support
Customer Answer
Date: 09/30/2025

Complaint: 23911191

I am rejecting this response because: the on going issue isnt resolved.

Sincerely,

******** ********
Initial Complaint
Date:09/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 3 Choice Go City Chicago Explorer Pass through Groupon on 08/30/2025 (Order number: 1000-150414-429340, Item number: 1622170159).Within just a few hours of purchase, I realized I would not be able to use the pass and immediately submitted a request for a return/refund. Importantly, the pass has never been activated. I also left ******* shortly afterward and will not be able to use the pass this year.Despite this, Groupon has repeatedly denied my request. I have received contradictory and misleading information from multiple customer service representatives:Some told me I would receive a Groupon voucher/credit equal to my purchase.Later, others downgraded this to only a generic promo code for a discount.A supervisor even admitted that the terms are contradictory (they state that only activated passes are non-refundable).In the end, Groupon refused a refund and only offered me a short-term promo code worth far less than my purchase, which is not an acceptable solution.I believe this is unfair treatment:I acted promptly by requesting a refund within hours of purchase.The pass was never activated or used.Groupons own communications have been inconsistent and misleading.I am requesting a full refund of my purchase as a fair resolution.Thank you for your assistance.
Business Response
Date: 09/28/2025
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I apologize for any inconvenience caused. Upon reviewing the order details provided, I noticed that this is under someone else's account.

Unfortunately, we are unable to make changes to someone else's account without their permission for security reasons.

Please ask the person who purchased the Groupon to log in using the email address linked to their Groupon account and contact us directly.

Thank you for your understanding, and please feel free to reach out if you need any further assistance!

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:09/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased Lifeline Screening through a link provided by Groupon. I was supposed to receive a $60 gift card with a ******** Screening purchase over $130. I ordered through the link, received a email stating if I made the purchase through the link I would receive the gift card. I have never received the gift card, and I have contacted Groupon multiple times since July regarding the issue, supplying all the required information they requested. They continue to tell me my purchase did not qualify, but I met all the requirements.
Business Response
Date: 09/28/2025
Hello ***,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I completely understand your frustration regarding the missing gift card associated with your Life Line Screening purchase.

Id like to clarify that this particular promotion was offered through Vouchercloud, a partner platform we support, and not a direct Groupon deal. The gift card offer was valid only for purchases that were successfully tracked after clicking the promotional link and completing the transaction under the specific conditions outlined on the offer page.

After reviewing your case again with our Vouchercloud specialists, I can confirm that, unfortunately, your purchase did not track correctly on their system. This tracking failure can happen for a few reasons such as cookies not being accepted, ad blockers being active, using incognito mode, or not completing the purchase fully through the original tracked link.

Because the transaction wasnt recorded on our side, it couldnt proceed through the necessary validation process for the reward, and as a result, it isnt eligible for the $60 gift card.

I know this isn't the outcome you were hoping for, and I'm really sorry for the inconvenience this has caused. If youd like more details about how these promotions work or how to ensure proper tracking for future offers, you can refer to the full terms here: ********************************

Please dont hesitate to reach out if you have any other questions Im here to help however I can.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 09/29/2025

Complaint: 23910113

I am rejecting this response because:
Groupon should still honor the gift card because I met all the requirements when I made the purchase. It is not my fault that their third party suppliers links do not work properly on their end. I previously attached correspondence showing the confirmation email I received after I made the purchase. It feels like they put out these promos, and likely know that most of them will not go through properly, which really shorts the customers who purchase using the links provided by Groupon.

Sincerely,

*** ********
Initial Complaint
Date:09/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a massage today at sunshine massage on Groupon. I went to the parlor. They told me they are not accepting Groupon bookings and thatI should get my booking refunded. They refunded it in Groupon bucks which I do not want. I want it refunded to the original payment method. I drove 30 minutes to the massage parlor for them to tell me that I just paid $60 for nothing and then I cant get a massage.
Business Response
Date: 09/25/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I'm truly sorry to hear about your experience with Sunshine Massage, and I completely understand the frustration and inconvenience caused especially after taking the time to travel to the location, only to be informed they were not accepting Groupon bookings.

Please accept our sincerest apologies for the inconvenience you've faced.

In consideration of your situation and to make things right, weve already issued a full refund for your purchase on 24th September, 2025, to your original form of payment. While we process refunds immediately on our end, please allow a few business days for your financial institution to post the credit to your statement.

Additionally, I want to assure you that your feedback has been noted and will be shared with the relevant internal teams for further review. We take these matters seriously and will follow up accordingly with the merchant to help prevent this from happening again.

We truly appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future. If theres anything else we can help with, please dont hesitate to reach out.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:09/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On roughly 8/1 I was sent a groupon gift for QUICKBOOKS DESKTOP PRO PLUS LIFETIME 2024 FOR WINDOWS. It comes as an email from a 3rd party named Amirkhan Keysem with a blue link to click on that then downloads onto your computer a window that shows up stating: MISSING PDF COMPONENT quick books detected that a component required to create pdf files is missing. This may cause issues with printing transactions, emailing forms, or saving anything as a pdf file inside if quickbooks desktop. After this display you are to email the sender and they are to remote into your computer to add said be missing components. The blue link crashed my home computer with a virus. I then called quick books customersetvice and was told this seller is not with the license and is also not the name on the quickbook purchase. After looking on the reviews on groupon, all the reviews either say scam doesn't work or quick response from seller, meaning all customers had issues having to reach out to the seller allowing them into your private computer. We have reached out for a refund and groupon is not responding. To protect people from a scam.
Business Response
Date: 09/22/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Im truly sorry to hear about the difficulties you've experienced with the QuickBooks Desktop Pro Plus 2024 offer. Your concerns are valid, and I understand how frustrating and concerning this situation must be.

We take issues related to product authenticity, customer safety, and third-party merchants very seriously. I apologize for the inconvenience caused by this experience and appreciate you bringing it to our attention.

Based on your message, it appears that you received this item as a Groupon gift, which may mean you are not the original purchaser associated with the Groupon account. In order for us to fully review and assist you further, we kindly request that you provide the Support ID linked to the purchase. This will help us verify that you are the legitimate recipient of the gift and allow us to access the order details.

Once we receive this information, well be able to proceed with a full review and take the necessary steps to assist you, including coordinating with our merchant team if needed.

Thank you again for your patience and understanding. We look forward to resolving this matter as quickly as possible.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:09/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon voucher in *******, ****** on July 13, 2025 for ******** Best 90-Minute Architecture Boat Tour while visiting *******. The amount paid was $122.47 CAD.The deal was sold by Groupon, Inc., which charged my debit card directly.Because of my disabilities (OCD and ADHD), I accidentally booked the wrong date (July 16 instead of the intended date). Groupon support (Supervisor ******) told me in writing that if the merchant canceled the reservation, Groupon would consider the voucher unused and would explore cancellation exceptions.The merchant ************* subsequently confirmed cancellation and reactivated the Groupon code, crediting service fees.Despite this, Groupon later emailed me (July 15, 2025) stating that refund is denied and citing final sale fine print, even though their own representative had promised to consider a refund once the merchant canceled.Groupon is the seller of record and continues to hold my payment. They have offered only reuse/transfer of the voucher, which I cannot use because I live in ********This dispute involves Groupons refusal to honor its written assurance and its obligations under consumer protection and disability accommodation laws (Ontarios Consumer Protection Act and AODA; Illinois Consumer Fraud Act; U.S. ADA).I am on long-term disability with limited income, and this ongoing refusal has caused financial hardship, severe emotional distress and stress.I request that Groupon provide a full refund to my original payment method as previously indicated by their own supervisor.
Business Response
Date: 09/22/2025
Hi ********.

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I want to begin by sincerely apologizing for the frustration, inconvenience, and emotional distress this situation has caused you. We deeply regret that your experience with this purchase has not met your expectations, and we understand the importance of resolving this matter with care and clarity, particularly given your personal circumstances.

We have carefully reviewed your case, including the information you provided regarding the mistaken booking due to your disabilities, and the prior communication with our support team. We also reached out to the merchant, Tours & Boats, to discuss your situation and determine how best we can support you.

According to the merchant:

"Regarding the desired resolution, refund is denied. On the Groupons Event Description, it says to 'click here' for more information, which includes the dates, parking, and directions, allowing customers to view availability before purchase.

Our business is open and our season started May 3rd. We have not approved any refunds as we are following what is clearly stated in the fine print, which specifies that these vouchers are non-refundable after purchase.

However, we can confirm that the Groupon voucher in question is still unused, and we are happy to help the customer redeem the voucher for another available date. The voucher is valid until the end of October this year, and it is also fully transferable, meaning it can be given to someone else as a gift if the customer cannot use it personally.

For assistance, the customer is welcome to contact us directly at ********************** or by phone at ************. Additionally, for FAQs and available dates, they may visit *********************."

While we understand you are no longer in ******* and that rebooking may not be ideal, we regret to inform you that we are unable to override the merchants policy, especially since Groupon is not the service provider but the platform facilitating the offer. As per our records and the merchants confirmation, the voucher remains valid, unused, and eligible for redemption or transfer.

We encourage you to reach out to the merchant directly using the contact information provided above to discuss any remaining possibilities or assistance they may be able to offer.

Once again, we truly understand your disappointment, especially considering the circumstances, and Im very sorry we werent able to provide the outcome you were hoping for. Please know that your feedback is being taken seriously, and we have shared your concerns internally to help improve future experiences.

If theres anything else we can help you with on your Groupon account or other purchases, please dont hesitate to reach out. Were here to help.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:09/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had purchased a $25 gift certificate to use at my discretion.When I go to redeem it to convert it to Groupon Bucks so I can apply it to a purchase (oil change), there is no recognition of it.
Business Response
Date: 09/21/2025
Hello Georgia,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Im sorry to hear youre having trouble redeeming your $25 gift certificate. Id be happy to assist you with this.

To better understand the issue, could you please provide the following details:

1- What type of gift card do you have?
Is it a 16-digit code with a PIN, or a ************ code starting with VS-?

2- Are you trying to redeem the gift card on our mobile app or our website?

Since this message was submitted via the Better Business Bureau, please do not share your gift card number here, as this is considered a public platform. If needed, you can provide that information by replying directly to our direct email to you.

Also, I noticed that this is the first time you're reaching out to us regarding this issue. Please know that our customer support team is available 24/7 and can assist with issues like this at any time. For future concerns, feel free to contact us directly at: ******************************************

Once we receive your response, well be happy to continue helping you from there.

Regards,

Harish
Manager
Groupon Customer Support

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