Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,854 total complaints in the last 3 years.
1,325 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/04/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am going to ***** November *******- Nov ******* I purchased parking space for these dates, Someone called me from Jiffy 2 weeks ago stating the company was sold and I would receive a refund back to my account. I never received a refund. I started receiving alerts from the Jiffy stating my parking pass will expire soon, which alerted me to where is my refund why am I still getting alerts. I looked at my Groupon account and the parking passes are still valid. I called Jiffy number ************ and stated who I was and informed the gentleman I was told the company was sold and I should get a refund he stated I was correct. I should call Pro Park at ************ people are calling in with complaints because of the same issue. I called and left a message with a ***** he never called me back. The gentleman also stated Groupon knew that ***** was going out of business as of July ******* and should never had sold any parking spaces it was fraudulent of them to do so.
Business Response
Date: 08/06/2025
Hello *********,

Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your recent comment as well as all related Groupon correspondence. I also sent you a direct email from ************************** with further details.

Regarding your complaint:

I sincerely apologize for the confusion caused. Upon checking, it appears that your previous communication with us was regarding a different merchant (N-Peachy-Airport), which is why the refund was initially denied.

However, I now see that you are referring to three vouchers for *********** all of which have since expired and are no longer being honored by the merchant.

To resolve this, weve enabled the self-service refund option for each order. Please ensure you are logged into your Groupon account associated with the email: ******************** and use the links below to request your refunds:

Order #********** *****************************************************************************************************************************

Order #********** *****************************************************************************************************************************

Order #********** *****************************************************************************************************************************

This link will guide you to the appropriate refund options to process your refund.

Refunds will only be issued for the amount paid, excluding discounts.

If you have any questions or need further assistance with this process, please dont hesitate to reply directly to this message.

Thank you for your patience and understanding.

Warm regards,
******* ***** B
Manager
Groupon Customer Support
Customer Answer
Date: 08/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I only received ***** of what I paid not the total $107.95. I do agree to the refund.

Sincerely,

********* ******
Initial Complaint
Date:08/03/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally raise a complaint regarding your failure to process my refund in a timely and satisfactory manner. I included a screenshot where I was told I would be refunded and now they are claiming that it actually still needs to be reviewed. This is very unprofessional and ridiculous I urge everyone to never use this company and if issue is not resolved I will leave reviews everywhere.Order Number: ********** Groupon Code: VS-GRM9-GC66-J4JX-4BJJ Date of Purchase: July 31, 2025 Refund Amount Owed: $243 ************ associated with this Groupon were cancelled by the merchant, who informed me they were unable to perform the service. The merchant confirmed they cancelled the booking on their end and additionally sent an email to Groupon requesting that I be refunded.Despite this, I have contacted Groupon support several times over the last few days and continue to receive generic responses claiming the issue has been escalated. I have not received:Any written confirmation of my refund Any timeline for resolution Any update from your internal teamThis lack of action and transparency is unacceptable.
Business Response
Date: 08/06/2025
Hi Meree,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the frustration and inconvenience youve experienced throughout this process. We understand how important timely and transparent communication is, especially in situations involving cancellations and refunds.

After carefully reviewing your case, Id like to clarify the details of your purchase totaling $243.00, which consists of the following two orders:

- Order #********** One Lip Flip Session at Echelon Beauty Lab, for $32.40
- Order #************* Syringe of Dermafiller (1ML) at Echelon Beauty Lab, for $210.60

Regarding your refund request, I can confirm that our team has already reviewed and approved a refund for Order #**********. A refund in the amount of $210.60 was issued to your original form of payment on August 5, 2025.

Please note that while Groupon processes refunds immediately, it may take a few business days for the credit to appear on your statement, depending on your financial institution.

We genuinely regret any confusion caused by prior communications and appreciate your patience while this matter was being resolved.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:08/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I purchased a Groupon on 8/2/25. The fine print did not mention that the business would not accept the Groupon on weekends. When I contacted them, they informed me they could not accept it on weekends. After involving the owner, they reluctantly accepted the Groupon on Sunday, but with an unprofessional attitude.The quality of the service was extremely poor to the point that my car is in worse condition than before the service was performed. *** reached out to the business for resolution, but they have not responded.I also contacted Groupon customer support, but they informed me that nothing could be done except offering a $9 credit, which I declined. I believe there should be a solution to this issue, and Im requesting a full refund.Thank you for your attention to this matter.groupon# VS-SNH5-L1TS-BY4K-SLVR REDEMPTION CODE: ******** *****************
Business Response
Date: 08/06/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the experience you had with your recent Groupon purchase. We understand how disappointing it can be when a service does not meet expectations, and we truly appreciate you taking the time to share your feedback.

After reviewing your case, I would like to clarify that once a service has been used or a voucher has been redeemed, we are unable to process a full refund without confirmation from the merchant. While I understand your concern regarding weekend availability, please note that appointment times and redemption conditions are subject to the merchants availability, even if not explicitly stated in the deals fine print.

That said, as a gesture of goodwill and in acknowledgment of your situation, our team has already issued $14 in Groupon credits to your account. In further consideration, *** now added an additional $10 in Groupon credits, bringing the total to $24. These credits are available immediately and will remain valid for 180 days, allowing you to apply them toward almost any deal on our site.

You can view your available balance by visiting your My Groupons page and checking the Groupon Credits balance in the top-right corner.

When you're ready to make a purchase, simply select the box next to Apply available Groupon Bucks under the Payment Method at checkout, and the credits will be automatically deducted from your total.

We truly regret the inconvenience you've experienced, and we hope this resolution helps in some small way. Should you need further assistance, please don't hesitate to contact us.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 08/07/2025

Thank you for your response. Unfortunately, I am not satisfied with this resolution. My claim with the Better Business Bureau will remain active against Groupon. Additionally, I will explore other avenues available to customers, including filing further complaints and posting public reviews.

Please consider issuing $36 groupon credits so that the balance amounts to $60.
Business Response
Date: 08/12/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the experience you had with your recent Groupon purchase. We understand how disappointing it can be when a service does not meet expectations, and we truly appreciate you taking the time to share your feedback.

After reviewing your case, I would like to clarify that once a service has been used or a voucher has been redeemed, we are unable to process a full refund without confirmation from the merchant. While I understand your concern regarding weekend availability, please note that appointment times and redemption conditions are subject to the merchants availability, even if not explicitly stated in the deals fine print.

That said, as a gesture of goodwill and in acknowledgment of your situation, our team has already issued $24 in Groupon credits to your account. I want to assure you that we will always go above and beyond to assist our customers in redeeming their vouchers, and ensuring customer satisfaction is our top priority.

While I understand that you are not satisfied with the previous responses you have received, please know that we have made every effort to help you and have provided you with the best possible solution given the circumstances. If you have any questions about other purchases, I would be happy to assist you. However, I regret to inform you that I am unable to further assist with your specific request, and we consider this matter resolved.

Should you need further assistance, please don't hesitate to contact us.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 08/12/2025

Complaint: 23694326

I am rejecting this response because it did not address the issue

Sincerely,

****** ***********
Initial Complaint
Date:08/01/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not able to use the groupon my frined gifted me with and it is expiring very soon. I tried for 2 months to create an account whichi dont want due to groupons excessive intrusive marketing and poor service. There is no way to reach them because you have to create an account to reach them and they give you a maze of options that don't work. Its circular so you cannot reach a live person.
Business Response
Date: 08/06/2025
Hi ***,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Im truly sorry to hear about the difficulty youve experienced while trying to use the Groupon voucher gifted to you. We completely understand how frustrating this situation must be, especially with the expiration date approaching.

To assist you further and locate the gift order in our system, we kindly ask that you provide the voucher code associated with the gift. Once we receive that, well be able to review the order and explore possible options to help you.

We also appreciate your feedback regarding our account creation and support process. Your concerns are valid, and we are continuously working to improve our customer experience. In the meantime, were here to help as best we can through this channel.

We look forward to resolving this for you as quickly as possible.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:08/01/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Groupon has expired, but I believe this situation falls under customer satisfaction promise. I did not receive any service, and the environment was clearly not up to professional or sanitary standards. The place was filthy, and there was drug usage in the home. Groupon is refusing to give a refund or a credit.
Business Response
Date: 08/03/2025
Hi Tash,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the experience youve had. We understand how disappointing it must have been to arrive at a location that did not meet professional or sanitary standards, and I appreciate you bringing this to our attention.

I understand you are referring to the voucher VS-N1L3-N7Z2-4PGY-NW1L. Given the circumstances surrounding your request and as a gesture of goodwill. Im happy to offer a full refund in the form of Groupon credits as a one-time exception.

Groupon credits are easy to use, do not expire, and can be applied toward any future purchase on **************************. Many of our popular deals are featured more than once, so we hope youll find a similar opportunity again soon.

If you'd like me to proceed with applying the credits to your account, simply reply to this email and Ill take care of it promptly.

Should you have any further questions or concerns, please dont hesitate to let me know. Ill be happy to help.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:08/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a groupon from off there website for an all inclusive stay at the ******* cancun. When I got there I was told that it was room only. The website has all inclusive all the email I have from groupon says all inclusive there volture has the same thing on it. But do to there lack of customers service I'm in another country getting very little communication from the company. I was sitting for hours arguing with the resort for what's owed to me. I have all emails and text from there customer service. Confirming that I was awed all inclusive but groupon never contacted the resort. I'm from ************ all the way to ************* and they let me helpless. All I want is a full refund of my money no short payment. I didn't stay 1 night, never checked in. It this goes into a court thing I will ask for the difference of the hotel I ended up going to
Business Response
Date: 08/03/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Im very sorry to hear about your experience. I understand how frustrating it must have been to travel internationally expecting an all-inclusive stay, only to be informed otherwise upon arrival. We never want our customers to feel stranded or unsupported, and I truly apologize for the inconvenience and distress this has caused.

After reviewing the details of your complaint and the screenshots you shared, we did notice that the offer you purchased included multiple room optionsboth standard and all-inclusive. Based on our internal records, it appears that the booking was made for the Standard King Room, which is a room-only option, not the all-inclusive package.

We completely understand that this may not have been your intention when booking, especially given how the listing was presented. However, as the all-inclusive version of the same room is priced significantly higher, were unable to upgrade bookings retroactively unless the correct option was selected and paid for at the time of purchase.

I also noticed that this order is associated with a different email address than the one provided with your above request. Though we're able to provide general deal details, for assistance specific to the order in question, we will need to verify some details to identify you as the account owner before proceeding.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 08/04/2025

Complaint: 23689444

I am rejecting this response because: I received absolutely no resolution to the false advertisement that was provided. I was simply asked a few questions. Also to she how dishonest this is in the statement that was made by them they said there was 2 different options one being all-inclusive. And that was also a lie. All options are just for king or double bed or king view. All is all-inclusive. Please see attached

Sincerely,

***** ******
Business Response
Date: 08/06/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you again for your continued engagement. We understand this has been a frustrating experience, and we appreciate the opportunity to clarify further.

Wed like to address a few key points from your recent update:

1. Verification Was Required for Account Security
Your original BBB complaint was submitted using an email address that did not match the one on file with your Groupon account. The verification questions we asked were necessary to confirm your identity before accessing sensitive order details. This is standard policy to protect our customers' personal data.

2. Room Type and Booking Selection
Our records show that your reservation was for a Standard King Room, which is a room-only package. The deal listing for ******* Cancun on Groupon included both all-inclusive and room-only packages, each with distinct pricing and clearly labeled descriptions.

One of the screenshots you previously shared (Screenshot_20250730_121858_Groupon) contains the text:

Select options are all-inclusive
This line is part of the deal listing and clearly indicates that only some room types included all-inclusive featuresnot all.

3. Current Deal Availability May Vary
Your recent screenshots from a mobile device reflect the current availability and formatting of the listing. When specific options (such as all-inclusive packages) sell out, they no longer appear. Additionally, our mobile interface often condenses information for ease of browsing on smaller screens. The full set of booking options remains visible on the desktop version here:
?? *************************************************************************

4. Coordination with the Hotel
As part of our previous support efforts, we reached out directly to the hotel on your behalf. They agreed to process a partial refund, deducting the cost of one night as a cancellation penalty. This offer remains available, and were happy to assist with processing it if you wish to proceed.

We understand that this situation caused significant inconvenience, especially while traveling internationally. However, because your reservation was fulfilled based on the selected room-only option, and no error occurred in the booking process, a full refund is not possible.

Please let us know if you'd like to move forward with the partial refund. Were still here to support you through the final steps.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 08/11/2025

Complaint: 23689444

I am rejecting this response because:

I just came back August 6th for my hectic vacation. After talking to counsel I like to further Address this issue.

1.) I previously given you my verification details. As if it made a difference i was only getting the same written responses forwarded to me talking about how you were sorry but couldn't help.

2.) There was no clearly marked room Good morning groupon,

I just came back August 6th for my hectic vacation. After talking to counsel I like to further Address this issue.

1.) I previously given you my verification details. As if it made a difference i was only getting the same written responses forwarded to me talking about how you were sorry but couldn't help.

2.) There was no clearly marked rooms. There was only 1 option not clearrly marked and it has all inclusive in the details. The staff at groupon also verified that it should be all-inclusive. To make matters worse. I have proof.

s. There was only 1 option not clearrly marked and it has all inclusive in the details. The staff at groupon also verified that it should be all-inclusive. To make matters worse. I have proof.

3.) I only have a mobile device so I can only go by what is on my mobile device. To make matters worse it was never fixed even after you were notified by me and you currently know by must don't care and just seem to try to point the finger at me for your mistake. This not .you first all-inclusive that I purchased from groupon. My comprehension is excellent. It's written out to purchase just like that as a all-inclusive. Maybe this will be a start of a class action law suit.

4.)coordinate with the hotel is your job. I paid you. They also give me documentation to further help my situation. You company paid them $800 for the Groupon and pocketed over

$ 400. That is a third and telling me to go collect off that minus a night . Is ridiculous. That will be less than half. Groupon is the company that made the mistake and making no effort to fix it.

In conclusion:

I want 100% of my money back paid and ******* me ***** ****** if check. If not sent to the card on file.

This is being more than fair. Groupon did not feel the stress and anxiety that me and the other guest felt. We need therapy for the pain and suffering that we went through. In a foreign country that we don't know the language and the company that we purchased from didn't make an effort even to make thing close to right or show concern. You can keep trying to negotiate or see you in litigations. My asking is more than fair.

Sincerely,

***** ******
Initial Complaint
Date:08/01/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My complaint is against a Groupon employee, Alessa at ************ , who has been engaging in persistent harassment and unwelcome contact with me and my business.This harassment has continued despite my clear and repeated requests for the contact to cease. The unwanted contact has been received via calls and text.Timeline and Specific Incidents: * Initial Contact: The unwanted contact began on approximately 7/22/05. * Initial Request to Stop: On or around 7/24/05, I explicitly informed the employee , Alessa, that I was not interested in their services and requested that all further contact be stopped immediately. This request was made via text. * Subsequent Harassment: Since that date, the employee has continued to contact me on daily. * Details of a specific incident: On 7/1/05 at approximately 3:00, the employee sent isciuating the intent to continue harassment.Required Action:I am formally requesting the following actions from Groupon: * Immediate cessation of all contact from Alessa and any other Groupon representatives. * A formal investigation into the conduct of this employee. * Confirmation that this employee has been disciplined for their actions and that I will no longer be contacted by them. * Confirmation that my name and business have been placed on a permanent "Do Not Contact" list within Groupon's system.This harassment is a violation of my personal and professional boundaries and is causing significant distress. I expect a prompt and serious response to this complaint.I look forward to hearing from you with a plan of action within 5-7 business days.Sincerely,****** *****
Business Response
Date: 08/03/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: We sincerely apologize for the frustration and inconvenience this situation has caused you.

Please be assured that your concerns are being taken very seriously. I have escalated your request internally for immediate review. While we typically provide an update within 48 to 72 hours, in rare instances, the process may take up to 7 business days. We will make every effort to respond with a resolution as promptly as possible.

We appreciate your patience and understanding as we work through this matter. In the meantime, if you have any additional questions or further details to share, please dont hesitate to reach out. We remain at your disposal and are committed to ensuring this issue is addressed appropriately.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:08/01/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 4 vouchers for the Catalina Flyer, the website showed the date that I wanted to book as available, after completing the purchase, I spoke with a *** at Catalina Flyer and was told that only 2 spots were available. My kids return to school next week and needed to book prior to that. Since nothing seemed to work, I decided to try and book 4 spots for next month (09/01/2025) and the vouchers are coming up invalid when I input them, I contacted Groupon and spoke to somebody named Deep through their chat system ( chat saved) and they stated that the vouchers are good and for me to enter them on the website, I explained that I did enter them in and received error messages stating that the vouchers are invalid, even included a screenshot of the message, Deepa provided a new code to try and once again it is invalid. Now the *** states that my situation has to be escalated and could take 7 days, I needed to book this trip before the kids return to school. NOTE: I have screenshots to upload but the file is too large.
Business Response
Date: 08/06/2025
Hi ***,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. Im truly sorry to hear about the trouble youve encountered with booking your Catalina Flyer trip, especially given your time-sensitive plans with your children returning to school. I completely understand how frustrating and disappointing this situation must be.

I want to assure you that your case has been escalated to our Resolutions team under priority. They are currently reviewing the issue, and as part of their investigation, they have requested a screenshot of the error message you received when attempting to redeem the vouchers.

To help us move forward and find a resolution as quickly as possible, I kindly ask that you provide us with a screenshot of the exact error message that appears when you enter the voucher codes on the Catalina Flyer website. This will allow us to thoroughly examine the situation and resolve any issues more effectively.

We truly appreciate your patience and cooperation, and I apologize once again for the inconvenience this has caused. Please know that were committed to resolving this matter for you and will keep you updated every step of the way.

If you have any further questions or concerns in the meantime, feel free to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 08/06/2025

Complaint: 23686801

I am rejecting this response because:
Thais is the same *** who over chat stated the same thing with no help. He left saying wait for a response and I explained that I have received a response email and nothing happened, they even provided booking details in another name for a room. This is not a room claim!! Not sure if the *** understands but Groupon provided me the wrong info.

Sincerely,

*** **********
Business Response
Date: 08/08/2025
Hi ***,

Thank you for contacting us and sharing your concerns. I genuinely apologize for the confusion and inconvenience caused by the previous communication you received.

I want to assure you that based on the screenshot you have shared, we've escalated your request to the appropriate internal team for a thorough review under Case ID #********. Our goal is to resolve your issue as promptly and efficiently as possible.

While we typically aim to provide updates within 48 to 72 hours, please note that in rare cases, this process may extend to 7 business days. Rest assured, we are on it and will keep you informed as soon as we have more information.

Thank you for your patience and understanding. We appreciate your cooperation as we work towards a solution. Please feel free to reach out to us if you have further questions or need additional assistance.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 08/11/2025

Complaint: 23686801

I am rejecting this response because:
Groupon has not delivered on their promise, I keep getting told that I have to wait for a response. My trip was never completed due to Groupon. Such horrible customer service!
Sincerely,

*** **********
Initial Complaint
Date:08/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased $499 of 3 separate Groupons. The same day (July *******) I bought them I wanted them refunded. The support agent refunded them back to Groupon bucks not my original payment. Theirs is a 3 day return policy that I wasnt aware of and I used 1 of the Groupons. Leaving 2 Groupons left. The one I used irritated my skin (I got 20 units of *****) so after getting home I went to cancel the remaining 2 and was told Im a day late. After much aggravation trying to get a hold of someone at Groupons which is next to impossible but I finally got a response the email is attached to this complaint. Its important to say and point out that I never wanted the stuff back to my Groupon bucks. I want a refund and they originally putit back to my Groupon bucks which was a mistake they shouldnt of did that but at any rate in the emails, specifically states that it will be refunded and will be returning to my original payment form And that was two days ago and now theyre trying to say that it was a miscommunication and that basically Im SOL not OK business methods are deplorable and I want my money back. Im filing with the attorney general here and consumer affairs and I wont stop until I get my moneyback. It was a miscommunication on their part they say. Why is it acceptable for them to miscommunicate to the consumer and Im supposed to be OK with it but its not acceptable for me to have miscommunication my wanting a actual refund the day I originally bought them? I I just know I want my money back and the email states that I would get a refund so I want it back. Theres absolutely no way to get in touch with people and that is criminal How a business can operate like that and not have to be held accountable. I want a refund for the two Groupons I didnt use.
Business Response
Date: 08/05/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comments as well as all related Groupon correspondence. I also just sent a more detailed response to your email associated with your Groupon account.

Regarding your concern:

I understand that you requested a refund for Order #********** on the same day of purchase and were expecting the amount to be returned to your original form of payment. We see that our agent provided a link to cancel from your end to canceleither to the original form of payment or as Groupon Bucks. It appears the refund was processed as Groupon Bucks, likely due to the option selected at the time of cancellation.

Subsequently, those Groupon Bucks were used to purchase Order #**********, which included two quantities of the 20 Units of ***** at Skin by Liv ********** deal. Since one of those vouchers has already been used, were unable to refund the full order back to the original payment method, as part of the payment was made using Bucks that were already spent.

That said, we still want to make this right for you. As an exception:

Order #********** has been refunded in full to your original form of payment for $144.99.

For Order #**********, one voucher remains unused and has now been refunded as follows:

$14.31 refunded to your original payment method

$174.69 returned to your Groupon Bucks balance (as this portion was originally paid using Bucks)

We hope this resolves your concern. If you have any further questions or need clarification, please feel free to reply to this message or the email Ive sent directly.

Thank you for your understanding, and we appreciate your patience.

Warm regards,
******* ***** B
Manager
Groupon Customer Supportpport
Customer Answer
Date: 08/06/2025

Complaint: 23685642

I am rejecting this response because: I originally paid $499, realized I made a mistake. Got in touch with somebody and they refunded it all 499 to Groupon Bucks that was a miscommunication. It wasnt supposed to happen. You only have three days to cancel so you can get a refund yet theres no way that you can get in touch with anybody in a timely manner that its very hard to get in touch with people at this company so anyways so I couldnt communicate to anybody that they did it wrong so I was gonna go with the difference Service and then I realized I couldnt do it because I had a reaction anyways I was less than 12 hours past 3 day deadline and like I said that 499 shouldve never been put back on Groupon but the person who helped and I use that word real loosely, helped me put them on my Groupon bucks which I never asked for and now I get a partial refund and youre trying to tell me that the 174 was originally Groupon bucks. bull c*** It was all Groupon bucks because it was a mistake on your part and you refunded part of it to my debit card and they were all on the same thing so thats bull c*** I want my $174 that YOU took upon yourselves to put back on my Groupon bucks that I never asked you to do. There too many people trying to do this and you all need better communication. I have a email stating that I wouldve got I shouldve gotten my refund (minus the ONE Groupon I used) and you guys didnt do that. I dont know why you make it so hard to get in touch with you. Well, yeah I do cause then you can take peoples money and do it legitimately well, not me. Id like my remaining $174.

Sincerely,

***** ******
Business Response
Date: 08/08/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your recent comments, along with all related correspondence on your account. I also sent you a direct response via email from **************************.

Regarding your request:

You originally received a full refund of $363.69 in Groupon Bucks after contacting our support team. A portion of that amount was then used to place order #**********, and one of the vouchers from that order was redeemed.

Due to this partial usage, were unable to convert the full amount of the Groupon Bucks back to your original form of payment. However, we did process a refund for the unused portion of that order back to your debit card.

At this point, the remaining amount cannot be refunded to your original payment method, as it is tied to a deal that was partially redeemed. I truly regret the confusion and the inconvenience this has caused you.

We have already refunded the rest amount to $144.99 and $14.31 to the card.

I completely understand this is not the outcome you were hoping for, and I acknowledge your concerns about the process and communication. Please rest assured your feedback has been noted, and we are always working to improve our service and systems.

If there's anything else I can do to assist or clarify further, please dont hesitate to reach out. I want to ensure your concerns are fully addressed.

Thank you for your understanding.

Warm regards,
******* ***** B
Manager
Groupon Customer Support
Initial Complaint
Date:08/01/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 26 2025 I purchased 2 tickets to ***************** ************************************************. To be used that day. Groupon provided me with a voucher to enter the park. The voucher that they provided me did not have a barcode on it. And I was refused entry into the park. I had to purchase two tickets through *****************'s website to enter the park that day. When I contacted Groupon to refund me in the means in which I paid they refused to do so. They offered me Groupon bucks. And stated that my purchase was non-refundable. I believe they're non-refundable policy does not apply to this situation due to the fact that they did not provide me with the correct documentation to use the voucher in which I purchase. Therefore they did not hold up their part of the agreement in which I entered into with them when I made the purchase. I do not want Groupon bucks because I will never use this site again. Their failure to provide me with correct documentation at the time of purchase is the reason why I could not use the voucher. The failure that occurred was Groupon's fault. I attached the conversation I had with their chatbot regarding this matter.
Business Response
Date: 08/05/2025
Dear ********,

Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your recent comments and all related correspondence with Groupon. I also sent you a direct response via email from **************************.

Im truly sorry to hear about the difficulties you experienced at ***************** and the inconvenience it caused. I understand how frustrating it must have been not to be able to use the voucher as intended, especially on the day of your visit.

After carefully reviewing your account, I can confirm that the voucher issued for your purchase displays a valid barcode in our system. There is no indication of a technical issue on our end that would have prevented barcode visibility. Its possible the barcode may not have displayed correctly due to a rendering issue on the device used at the time.

That said, I completely understand the inconvenience you faced, and while this was a non-refundable deal, we want to make this right. As an exception, we are happy to issue a refund in the form of Groupon Bucks, which you can use toward any future purchase on our site. These will appear in the My Groupon Bucks section of your account and will never expire. Please check and reply to our direct email which I have sent to you.

Please let me know if theres anything else I can assist you with. I appreciate your patience and understanding.

Warm regards,
******* ***** B
Manager
Groupon Customer Support
Customer Answer
Date: 08/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *********

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