Business Profile

Ecommerce

Groupon, Inc.

Headquarters

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,889 total complaints in the last 3 years.
1,297 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon voucher in *******, ****** on July 13, 2025 for ******** Best 90-Minute Architecture Boat Tour while visiting *******. The amount paid was $122.47 CAD.The deal was sold by Groupon, Inc., which charged my debit card directly.Because of my disabilities (OCD and ADHD), I accidentally booked the wrong date (July 16 instead of the intended date). Groupon support (Supervisor ******) told me in writing that if the merchant canceled the reservation, Groupon would consider the voucher unused and would explore cancellation exceptions.The merchant ************* subsequently confirmed cancellation and reactivated the Groupon code, crediting service fees.Despite this, Groupon later emailed me (July 15, 2025) stating that refund is denied and citing final sale fine print, even though their own representative had promised to consider a refund once the merchant canceled.Groupon is the seller of record and continues to hold my payment. They have offered only reuse/transfer of the voucher, which I cannot use because I live in ********This dispute involves Groupons refusal to honor its written assurance and its obligations under consumer protection and disability accommodation laws (Ontarios Consumer Protection Act and AODA; Illinois Consumer Fraud Act; U.S. ADA).I am on long-term disability with limited income, and this ongoing refusal has caused financial hardship, severe emotional distress and stress.I request that Groupon provide a full refund to my original payment method as previously indicated by their own supervisor.
Business Response
Date: 09/22/2025
Hi ********.

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I want to begin by sincerely apologizing for the frustration, inconvenience, and emotional distress this situation has caused you. We deeply regret that your experience with this purchase has not met your expectations, and we understand the importance of resolving this matter with care and clarity, particularly given your personal circumstances.

We have carefully reviewed your case, including the information you provided regarding the mistaken booking due to your disabilities, and the prior communication with our support team. We also reached out to the merchant, Tours & Boats, to discuss your situation and determine how best we can support you.

According to the merchant:

"Regarding the desired resolution, refund is denied. On the Groupons Event Description, it says to 'click here' for more information, which includes the dates, parking, and directions, allowing customers to view availability before purchase.

Our business is open and our season started May 3rd. We have not approved any refunds as we are following what is clearly stated in the fine print, which specifies that these vouchers are non-refundable after purchase.

However, we can confirm that the Groupon voucher in question is still unused, and we are happy to help the customer redeem the voucher for another available date. The voucher is valid until the end of October this year, and it is also fully transferable, meaning it can be given to someone else as a gift if the customer cannot use it personally.

For assistance, the customer is welcome to contact us directly at ********************** or by phone at ************. Additionally, for FAQs and available dates, they may visit *********************."

While we understand you are no longer in ******* and that rebooking may not be ideal, we regret to inform you that we are unable to override the merchants policy, especially since Groupon is not the service provider but the platform facilitating the offer. As per our records and the merchants confirmation, the voucher remains valid, unused, and eligible for redemption or transfer.

We encourage you to reach out to the merchant directly using the contact information provided above to discuss any remaining possibilities or assistance they may be able to offer.

Once again, we truly understand your disappointment, especially considering the circumstances, and Im very sorry we werent able to provide the outcome you were hoping for. Please know that your feedback is being taken seriously, and we have shared your concerns internally to help improve future experiences.

If theres anything else we can help you with on your Groupon account or other purchases, please dont hesitate to reach out. Were here to help.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:09/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had purchased a $25 gift certificate to use at my discretion.When I go to redeem it to convert it to Groupon Bucks so I can apply it to a purchase (oil change), there is no recognition of it.
Business Response
Date: 09/21/2025
Hello Georgia,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Im sorry to hear youre having trouble redeeming your $25 gift certificate. Id be happy to assist you with this.

To better understand the issue, could you please provide the following details:

1- What type of gift card do you have?
Is it a 16-digit code with a PIN, or a ************ code starting with VS-?

2- Are you trying to redeem the gift card on our mobile app or our website?

Since this message was submitted via the Better Business Bureau, please do not share your gift card number here, as this is considered a public platform. If needed, you can provide that information by replying directly to our direct email to you.

Also, I noticed that this is the first time you're reaching out to us regarding this issue. Please know that our customer support team is available 24/7 and can assist with issues like this at any time. For future concerns, feel free to contact us directly at: ******************************************

Once we receive your response, well be happy to continue helping you from there.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:09/18/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon just about a year ago and was notified that my time limit was coming up to use it. When I purchased it. I did not realize I had purchased from the same vendor ****** esthetics as they are quite far from me. Groupon allowed me to purchase another Groupon and did not tell me that I had purchased before. Because I had already used the original it did not show up in the my stuff area. I had no idea it was the same company . Now I am being told by the vendor **************** that they will not honor it as there's only one per customer. ********************** is saying that they will not refund the money. So Groupon is not paying the merchant and is not paying me back the money I have spent on something I cannot use. They said I had to complain within 3 days and I had no intention of having the treatment within that short period of time. I knew I had a year to use it. The list of Groupons in my list there's only two and they are not the same place. So how am I supposed to know?It even says on the Groupon that I can buy it one more time. Why would it say this if the merchant doesn't honor it? This is a scam by Groupon so they get my money and do not have to produce anything for it.This is the phone number for Allure Ethetics**************
Business Response
Date: 09/21/2025
Hello *********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for your message, and I appreciate the opportunity to clarify this situation.

I understand how frustrating it can be to run into issues using a voucher, especially when youve made the purchase in good faith. After carefully reviewing your account under ********************** Id like to share a few key points:

1. There is no previous purchase of the Allure Esthetics deal on this account before the current voucher in question. This appears to be the only Groupon youve purchased for that merchant under this account.

2. If you did previously purchase or redeem this offer, it may have been under a different Groupon account. Please note that creating multiple accounts to bypass purchase restrictions is a violation of our Terms of Use, and merchants are not required to honor vouchers redeemed under such circumstances.

3. The deal terms for this offer state: "Limit 1 per person, may buy 1 additional as a gift." This means a customer may only use one voucher themselves. Any additional voucher purchased must be gifted and used by someone else.

4. Weve issued the voucher as advertised, and there is no error with the sale on our end. Because the voucher remains valid and was issued according to the deals terms, were unable to issue a refund outside the cancellation window.

I understand this may not be the outcome you were hoping for, but I hope this helps clarify why the vendor is unable to accept the voucher and why a refund isnt available.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 09/30/2025

Complaint: 23905704

I am rejecting this response because:
No, the company accused me of using a second email address to do this.
You can see right on the picture I sent you that even at this point I can still purchase this again.
I am going to go to my credit card company now.
Sincerely,

********* ******
Business Response
Date: 10/01/2025
Hello *********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for your response, and I truly regret the inconvenience youve encountered. I completely understand how confusing and frustrating this situation has been, especially when you were unaware the deal had been purchased before.

To clarify, the Groupon deal for Allure Esthetics does indeed state Limit 1 per person, may buy 1 additional as a gift. While the deal page may still show a Buy Again option, this does not override the merchants restriction of one use per customer which they have the right to enforce. Groupon does not have the ability to prevent purchases across different accounts or flag prior usage from redemptions made in-person or through the merchants system.

While it is typically against our policy to process refunds for Groupons beyond the cancellation window, we have made an exception in your case as a one-time courtesy.

To initiate a refund for your order, please ensure you're logged into your Groupon account using the email address: ********************* before accessing the refund options through the following link: ****************************************************************

Please note that the above refund link will remain valid for the next 3 days.

- Groupon Credits: These are simple to use and will never expire so you can find another great deal soon!

Please note that refunds will only be issued for the amount paid, excluding any applied discounts.

After clicking the link above, kindly confirm if you were redirected correctly to the refund options page. If you encounter any issues with the refund process, please reach out to us with the case ID ********, and we'll assist you promptly.

Kindly be aware that such exceptions may not be possible in the future. We recommend making the most of your purchased Groupon to have an enjoyable experience.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 10/02/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* ******
Initial Complaint
Date:09/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2 groupons for a **** and busters and they expired and when I went to **** and busters to use what I paid for like I can and it took me to a ling of another website that didn't work, why is that I should be able to use the purchased price at **** and busters still, this other company thta they linked me to seems illegit wants to repay me through ****** which I do not trust nor want. I want the amount that i paid for the 2 **** and busters back.
Business Response
Date: 09/21/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. Im very sorry to hear about the trouble you experienced while trying to use your **** & Busters Groupons. I completely understand how frustrating it must have been to encounter an issue with the redemption of the Groupon. This is not the experience we want you to have.

To make sure your request is handled properly, Ive escalated your case to our internal team for a thorough review. While updates are typically provided within 4872 hours, in some cases the review process may take up to 7 business days. Please rest assured that your case is being given priority, and we are committed to finding the best possible resolution.

In the meantime, I kindly ask for your patience while the team completes their review. As soon as an update is available, you will receive a direct email with the next steps.

I also noticed that youve reached out to the Better Business Bureau directly before contacting our customer support team. Please keep in mind that our support team is available 24/7 and is well-equipped to resolve all issues. If you ever find yourself needing assistance in the future, please dont hesitate to reach out to us through our *********** at ******************************************.

Once again, I apologize for the inconvenience and appreciate your understanding as we work to resolve this matter.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:09/18/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for ** ****** portraits on September 5, 2025, and attempted to use it the next day but the vendor showed that the code was invalid or had been redeemed previously. We attempted to mark it redeemed, thinking that maybe it needed to be before it was applied. This did not work. We ended up paying for the session ($200+) and I contacted Groupon for a refund. I've had multiple emails back and forth now showing that it was redeemed in January of 2026 (which hasn't happened) and am out the price of the Groupon. I will attach my receipts and emails for the original Groupon that day before it was redeemed, my ** ****** receipts showing no Groupon was added, and my most recent communication (from/to) with Groupon as of this morning. Thank you.
Business Response
Date: 09/21/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I am very sorry to hear about the inconvenience you've faced with your ** ****** portraits Groupon. I understand how frustrating it must be to have encountered issues with your voucher, especially when it was supposed to be a seamless experience. I apologize for the confusion regarding the redemption date, as this is not the experience we want you to have.

To initiate a refund for your order, please ensure you're logged into your Groupon account using the email address: ******************** before accessing the refund options through the following link: *****************************************************************************************************************************

Please note that the above refund link will remain valid for the next 3 days and will provide you with the appropriate refund options to process your refund.

After clicking the link above, kindly confirm if you were redirected correctly to the refund options page. If you encounter any issues with the refund process, please reach out to us with the case ID ********, and we'll assist you promptly.

We appreciate your patience and understanding as we work to resolve this matter. Thank you for giving us the opportunity to correct the situation, and please let us know if there is anything else we can do for you.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 09/23/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *******
Initial Complaint
Date:09/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a tire alignment service through Groupon for Tire Choice (***********). I paid Groupon directly, not the shop. Tire Choice performed the service incorrectly, and when I returned, they admitted they could not provide proof of alignment and that the service was not completed properly.I filed a complaint with the Better Business Bureau against *********** (Complaint ID: [********]). In their official written response, Monro/Tire Choice admitted that the alignment was not performed correctly and confirmed that because I paid Groupon directly, only Groupon can issue the refund.Despite this, Groupon has refused to refund me. They continue to claim that the voucher was unused, even though I have receipts and service records proving I went to Tire Choice and the service was done incorrectly.
Business Response
Date: 09/21/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I want to sincerely apologize for the frustration and inconvenience youve faced with the service at ********************************. This is certainly not the experience we want our customers to have.

I noticed that youve filed a dispute with your financial institution regarding this transaction. At this stage, the best course of action is to continue working directly with your financial institution, as they are now handling the review of your claim. They are in the best position to determine the outcome and ensure that your refund request is handled fairly.

That said, if you would prefer for Groupon to review your request directly, we kindly ask that you first close the dispute with your financial institution and provide us with a dispute closure letter. Once we have this documentation, we can promptly escalate your case for a full review and work toward a resolution.

Please let us know how you would like to proceed, and do not hesitate to reach out if you have any further questions or need additional assistance. Were here to help make this right for you as swiftly as possible.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 09/23/2025

Complaint: 23900197

Hello,
Thank you for your response. Please note that I have already received confirmation from my financial institution (*********************) that my dispute is closed and cannot be reopened. Their email (attached) clearly states they no longer have dispute rights through their process.
This serves as a formal closure letter. Therefore, I request that Groupon now directly review and process my refund.
As previously documented, my Groupon voucher was redeemed at Tire Choice on 8/11/2025, but the contracted service was not properly performed. This falls under Service Not Rendered/Defective, not Groupons all sales final policy.
I respectfully request that Groupon issue a refund to my original payment method to resolve this matter.

Sincerely
******* *****
Business Response
Date: 09/28/2025
Hi *******,

Thank you for reaching out and for providing the confirmation from your financial institution regarding your dispute. I understand how frustrating this situation must be, particularly since the service you purchased through Groupon at Tire Choice was not properly performed. I sincerely apologize for the inconvenience and disappointment this has caused.

After reviewing the information you provided and checking our internal records, it appears that the dispute is still marked as active in our system. As a result, we are currently unable to process a refund directly.

To help us move forward and resolve your refund request, I recommend contacting your financial institution to obtain a closure letter that clearly confirms the dispute related to this specific transaction has been officially closed. Once we receive a valid closure letter, we will be able to review your request promptly and work toward a resolution.

Your patience and understanding are greatly appreciated as we work toward resolving this matter. If theres anything further I can assist you with, please do not hesitate to let me know.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 09/29/2025

Complaint: 23900197

I have contacted my financial institution to obtain a closure letter it will take up to 5 days. In the meantime i have provided a letter from 9/9/25 clearly stating that they had completed their investigation and them taking back the provisional credit they had issued.

Sincerely,
******* *****
Initial Complaint
Date:09/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 14 I wanted to get a mobile detail company for my truck, it went through Groupon. On the same day I cancelled to order and requested the payment of $67.99 be credited bank to my bank account. They said they had credited the amount but did not indicate that the refund was not deposited to my bank account, but only as a credit for future purchased made though Groupon. I sent them several emails requesting the amount be credited to my bank account but all were rejected by them. I feel that a company that has the poor ratings that they have is not a business I want to do business with in the future so I want the payment applied to my bank account which they refuse to do
Business Response
Date: 09/21/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I understand that you initially canceled your order on September 14 and requested a refund back to your bank account. It appears that when you used the self-service cancellation option, the refund was issued as Groupon Credits, which might have been selected in error.

Since your cancellation was within the 3-day refund window, you are indeed eligible for a full refund to your original payment method. I have gone ahead and processed a full refund back to your original form of payment and canceled the Groupon Bucks that were previously issued.

Please note that while we process refunds immediately on our end, it may take a few business days for your financial institution to reflect the credit on your statement.

I was unable to find any prior contacts with our support team from your email(******************************), or any contacts linked with the order in reference. Our Customer Support team is available 24/7 and ready to assist you with any further questions or concerns. You can contact us anytime through this link: ****************************************** or simply reply to this message.

We appreciate your feedback and hope to have the opportunity to serve you better in the future.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:09/17/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This business is listed as a travel agency which is incorrect. It is a multi unit business which sells clothes, shoes and in the back does nail services. I took my daughter there to get her nails done along with a pedicure. The salon did not have a proper area for pedicures, water was cold that they poured in from the sink. My daughters fingers had cuts from the rough treatment from her hands. It was a total waste of money. This business should be looked into.
Business Response
Date: 09/21/2025
Hello Julue,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Im truly sorry to hear about your disappointing experience with this deal, and I genuinely appreciate you taking the time to share your concerns.

While it's unfortunate that the business did not meet your expectations, I can confirm that a full refund has already been issued to your account. We hope this helps provide some resolution for the inconvenience caused.

Please know that we take feedback like yours seriously and are committed to ensuring that our customers receive the level of service they expect. Your comments will be shared with the appropriate teams internally to further investigate and evaluate this merchant's listing and services.

If you have any additional questions or concerns, feel free to reach out. Were here to help.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 09/22/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Julue Borders
Initial Complaint
Date:09/16/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a Groupon for ********** through their website and paid via Applepay. The screen said that its was generating my Groupon for hours, but it never delivered it. I tried calling every customer service number, but all of them werent correct, even the numbers provided to my credit card. Ive tried finding an email or a live chat, but nothing exists. I assume its illegal to not provide a way legitimate way to contact the company when theres a problem, and to not provide the product bought.
Business Response
Date: 09/22/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Thank you for reaching out, and please accept our sincerest apologies for the frustration and inconvenience you've encountered.

Unfortunately, we don't have the phone lines active right now. However, we are assisting our customers via Chat and email 24/7. You can reach our customer support team at any time via chat and email using the link: ******************************************

Upon reviewing the information and the screenshot you provided, it appears that you may be searching for your voucher under a different email address. When we checked the Groupon account associated with your contacted email address ************************* we located the following order:

Order #********** ****************** Change at Jiffy Lube

1. Purchase Date: August 6, 2025
2. Status: Successfully redeemed on August 12, 2025

Could you kindly confirm if this is the same order you are referring to? Or did you repurchase the same deal using Apple Pay under a different email/account?

If a second purchase was made, please help us locate your order by providing the following:

A screenshot of your Apple Pay transaction, showing the order date, amount, and that the purchase was made through Groupon.

If the charges are on a credit/debit account, please provide the following information:

The name on the card that was charged
The type of card ****** MC, AmEx, etc.)
The last 4 digits of the card
The expiration date on the card
The billing address associated with the card

If the charges are on a ****** account, please provide:

The ****** invoice ID reflecting the chargeExample: xxxxxxxx-xxxx-xxxx-xxxxxxxxxxxx (this ID will be alphanumeric)
The email address registered to the ****** account

Once we have this information, well be happy to investigate further and provide a resolution as quickly as possible.

Again, we apologize for the inconvenience, and we appreciate your patience while we work to make this right.

Thank you for understanding!

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:09/16/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon voucher for a 12 month subscription of Adobe Creative Cloud on July 2nd, 2025 for $249.99 from the vendor, Ryenna. I received a product key and was able to access my Adobe subscription until September 2025, when my ***** account lost access to my 12 month subscription. I entered the product key again, and was told that the key was returned and the subscription was refunded without my consent. I contacted Groupon, via email, and was told that I could not get a refund because the vendor, Ryenna, did not authorize it. I emailed ****** customer support, but I have not yet received a response from them. I'm not sure if I need to file a complaint for Groupon, ******, or both companies, but I paid for a 12 month subscription of Adobe Creative Cloud and didn't even get two months.
Business Response
Date: 09/22/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Thank you for reaching out to us, and please accept our sincerest apologies for the frustration and inconvenience this situation has caused.

We understand how important it is to receive the service you paid for. upon review, I could see that your request was already escalated to our dedicated team for further review with the vendor.

After the complete review, our team reached out to you on 22nd September, 2025, with a self-service refund link for this order #1618262912 - Adobe Creative Cloud | 100GB Storage | For PC/Mac | 12 Months Subscription at Adobe Creative Cloud 1 or 3 Month Subscription via Email with reference to case number #78655619.

To initiate a refund for your order, please ensure you're logged into your Groupon account using the email address: ***************************** before accessing the refund link through: *****************************************************************************************************************************

Please ensure you're logged into the Groupon account associated with your purchase before accessing the refund options through the given link.

Here, you can choose your preferred refund method:

- Groupon Credits: These are easy to use and will never expire. Groupon Bucks is valid for all deals on our website, giving you the flexibility to shop whenever suits you best.

- Original Payment Method: This refund might take up to two weeks to appear on your statement, depending on your bank.

Please note that refunds will only be issued for the amount paid, excluding any applied discounts.

Simply click the link above to begin the process. If you encounter any issues with the refund link, don't hesitate to reach out to us, and we'll assist you promptly.

We appreciate your patience and understanding while we were looking into this request.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 09/23/2025

Better Business Bureau:

Thank you for assisting me in my efforts to receive a refund for a Groupon voucher, for a 12 month subscription to Adobe Creative Cloud, That I paid for, but did not receive. The funds have been returned to my account, and I consider this matter resolved.

Sincerely,

***** ******* ***

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