Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,853 total complaints in the last 3 years.
1,325 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/29/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July ****** My Groupon account was hacked and someone placed $590 of baseball tickets for a game in ************. I live in ******* and was camping during the holiday. On July 5th when I saw the charges I contacted Groupon and my credit card company. A few weeks later *************** denied my claim stating Groupon states a password was needed to place the order. They clearly had a breach and its posted all over Reddit and ******. I want my $590 back as I did NOT place this order!
Business Response
Date: 08/03/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Im truly sorry to hear about your experience. I understand how frustrating this situation must be, and I appreciate you taking the time to bring it to our attention.

Upon review of your case, I can confirm that your financial institution has denied the chargeback request. For fraud-related chargebacks, please note that Groupon does not have control over Signifyds decision to contest a chargeback, nor do we influence the banks final determination.

Upon review, the deal you are requesting for a refund is a non-refundable deal. For our event deals, the tickets are reserved specifically for you on a particular date. When you book, the merchant sets aside a spot just for you, so no one else can use that space. Because of this reservation, once the date passes, unfortunately cannot be used or refunded.

We understand this may not be the outcome you were hoping for, and we regret any inconvenience caused. If you have any other questions or require additional clarification, please dont hesitate to reach out.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 08/04/2025

Complaint: 23668193

I am rejecting this response because: I did not place this order. Your companyGroupon was hacked and someone went into my account t and placed the orders. Look at how many orders the fraudster tried to place, look at the ** address used, look how they used my saved payment with using the **** look at the device ID that was used, not mine! Reddit is showing this has happened to many many people and Groupon is not taking accountability. Lastly, you are responsible for the denial by my bank because the documents provided by you state I placed the order using an app needing a password. Groupon was HACKED and you are not taking responsibility for not protecting your users.

Sincerely,

******** ******
Business Response
Date: 08/06/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Im truly sorry to hear about your experience, and I completely understand how upsetting and frustrating this situation must be. We appreciate you taking the time to bring these concerns to our attention, and we take matters of account security very seriously.

After thoroughly reviewing your case, I can confirm that the chargeback request you initiated through your financial institution was denied. Please know that for fraud-related disputes, Groupon does not make the final decision. These cases are reviewed and managed by ********, our third-party fraud protection service, and ultimately, the decision lies with your bank or credit card issuer.

We understand your concern about the use of saved payment information and appreciate your point regarding the potential security risks. Please rest assured that we are actively reviewing such incidents and continuously working to strengthen our platforms security measures. If you believe your account was accessed without your authorization, we strongly recommend updating your account password and removing any saved payment methods for added protection.

Regarding the specific deal in question, it was for an event with a fixed date and time. As noted in the terms and conditions at the time of purchase, such event-based offers are non-refundable once the date has passed. These bookings are confirmed directly with the merchant, and your reservation secures a specific spot that cannot be reallocated to other customers.

We understand this may not be the resolution you were hoping for, and we regret any inconvenience this situation has caused. If you have any additional questions or would like assistance in securing your account, please dont hesitate to reach out. Were here to help.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:07/28/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered ************** and received ****** **************** I have no use for ****** Valley Magazine.
Business Response
Date: 08/03/2025
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Im sorry to hear about the mix-up with your magazine order. I understand how disappointing it must be to receive a publication you didnt intend to subscribe to.

Unfortunately, Im currently unable to locate the specific order you are referring to in our system. To assist you further and resolve this matter as quickly as possible, could you please provide the following details:

The order confirmation number
The voucher Redemption Code
Any alternate email addresses that may have been used to make the purchase
The amount of the charge(s)
The date of charge(s)

If the charges are on a credit/debit account, please provide the following information:

The name on the card that was charged
The type of card ****** MC, AmEx, etc.)
The last 4 digits of the card
The expiration date on the card
The billing address associated with the card

If the charges are on a ****** account, please provide:

The ****** invoice ID reflecting the charge Example: xxxxxxxx-xxxx-xxxx-xxxxxxxxxxxx (this ID will be alphanumeric)
The email address registered to the ****** account

Once we have this information, well be glad to review the order and take the appropriate steps to assist you.

We appreciate your patience and look forward to resolving this issue for you.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:07/28/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally submit a complaint against Groupon regarding an unfortunate experience I had with a recent purchase. On 7-19-25 I bought a Groupon for Turtle Splash. However, when I arrived at the venue after driving an hour in 100 weather, I discovered that my Groupon was marked as redeemed. This was an error I was unaware of until I was almost at my destination. I attempted to resolve this issue with Groupon customer service, but my experience was extremely frustrating. I was informed that I would have resolved before my arrival then when I followed up I was advised I would need to wait 72 hours for my case to be reviewed before I would be allowed to speak with a manager. This delay is unacceptable, especially considering the circumstances and the inconvenience caused by their mistake. I believe that Groupon should have taken immediate action to rectify this situation, but instead, I felt ignored and unsupported. I am disappointed with their lack of customer service and resolution options. I hope that you can assist in addressing this matter and encourage Groupon to improve their customer service practices. Thank you for your attention to this issue.
Business Response
Date: 08/03/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out and sharing your feedback. Im truly sorry for the frustration and inconvenience you experienced when you were unable to use your Turtle Splash voucher. I completely understand how disappointing it must have been to arrive at the venue in the heat, only to find your voucher showing as redeemed.

I checked your order details and see that it was successfully refunded back to your card. Shortly after the refund was issued, you should have received an email confirmation. If you haven't seen it in your inbox, I recommend checking your spam folder to ensure our emails aren't being filtered there.

Refunds issued to a credit or debit card will appear as a refund from Groupon, Inc. However, please note that it may take a few days for your bank to process and post the funds to your account.

I hope this information clarifies any concerns you may have had. If you have any further questions or require additional assistance, please don't hesitate to reach out to me.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:07/28/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon voucher for a 2-hour Dolphin and Bird Watch Cruise for 4 people through ******** Whale Watch and **************** The voucher was never used or redeemed, and it is still valid (not expired).I contacted Groupon to request a refund because I can no longer use the voucher. After initially declining, they eventually issued a refund but only in the form of Groupon Bucks (store credit), without asking for my approval or giving me a choice.I do not want store credit. I did not receive any goods or services, and I do not plan to use Groupon again. I paid $66.99 out of pocket and would like that amount refunded to my original payment method.
Business Response
Date: 07/30/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I understand your concerns regarding your recent refund for the Dolphin and Bird Watch Cruise voucher.

To clarify, your purchase was made on June 13, 2025, and our standard refund policy allows for cancellations within 3 days of purchase, as outlined on our site. While the voucher was not redeemed, refunds beyond this 3-day window are not possible regardless of whether the voucher was used.

That said, we wanted to support you as best we could, so as a one-time exception, our team issued a refund in the form of Groupon Bucks. These credits never expire and can be used toward any future Groupon purchase.

This credit was provided as an alternative, since a regular refund was not possible in this case due to the policy and the age of the order.

We appreciate your understanding and hope youll find a great deal to use your credit toward in the future. If you have any other questions, feel free to reply here were happy to help.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/30/2025

Complaint: 23663246

Thank you for the response, but I am rejecting this resolution.

When I initially contacted Groupon customer support, I clearly explained that I was requesting a refund due to a family emergency that forced us to cancel our trip to the ********, ** area. As a result, we were unable to use the voucher. It remains unused and unexpired, and no goods or services were received.

I requested a refund to my original payment method, but the support agent issued a refund in the form of Groupon Bucks without my approval. I was not given a choice or asked to confirm I was simply told afterward that it had been done.

I do not intend to use Groupon again, so store credit is not a suitable resolution. I respectfully request that Groupon issue a full refund of $66.99 to my original payment method.

Sincerely,

****** ********
Business Response
Date: 08/04/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I truly appreciate you taking the time to explain your situation.

I sincerely apologize for the inconvenience caused and understand your disappointment, especially given the unforeseen family emergency that prevented you from using your voucher.

After carefully reviewing your request along with the applicable deal terms, I regret to inform you that, due to the age of the order and our policy, were unable to issue a refund to your original payment method. Per our standard refund policy, refunds are only available within 3 days of purchase in this case, the order was placed on June 13, 2025, outside that window.

That said, we did want to assist where possible, so a full refund was issued to your account as ********************** Bucks. These credits never expire and can be used toward any future purchase on Groupon. While we understand that you may not intend to use Groupon again, this option was extended as a one-time exception, since a traditional refund wasnt eligible.

We truly value your feedback and are sorry we werent able to resolve this in the way you hoped. Should anything change or if there's anything else we can do, we remain available to help.

Thank you again for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 08/05/2025

Complaint: 23663246

Thank you for your response. I remain very disappointed by how Groupon has handled this situation.

The voucher in question was never used or redeemed and has not expired. I made it clear that my refund request was due to an unexpected family emergency that forced us to cancel our trip. Despite that, Groupon issued store credit without my approval and continues to refuse a refund to my original payment method.

Its genuinely upsetting to be treated this way by a company Ive done business with. Groupon has shown itself to be inflexible and not customer-centric, choosing to rigidly enforce policy rather than offer reasonable understanding in the face of legitimate, uncontrollable circumstances. This has been the most difficult and impersonal customer service experience Ive ever had.

I am rejecting the Groupon Bucks as an acceptable resolution. I did not agree to store credit, and I do not intend to use it. I stand by my request for a refund to my original form of payment and consider this matter unresolved.

Sincerely,

****** ********
Initial Complaint
Date:07/28/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 22nd I purchased **************** 2024 from this company, Order 1000-150179-426080. I was given the link and a passkey as well they sent a ******* video that was not helpful and when I tried to install the software, one of the steps was asking to select 32 or **************************** the video, the seller could not answer that and claimed I was not following his directions, I sent screen shots to the seller and he said I was still not following the instructions. I requested Groupon to refund me and they tell me the seller is going to reach out to me. Back in the same vicious circle. I want a refund for this product that is NOT working.
Business Response
Date: 07/30/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience you've experienced with your recent purchase of **************** 2024.

Upon reviewing your case, I can confirm that your request has already been escalated to the merchant for further investigation. The merchant has responded and indicated that the provided installation link should function correctly for both systems, without issue.

To assist you further, I kindly request that you provide a screenshot showing where you are being prompted to select between 32-bit and 64-bit versions. This will help us better understand the issue and work with the merchant toward a solution.

Alternatively, if you would prefer an immediate resolution, we are happy to offer, as an exception, the full voucher value of $20.99 in the form of Groupon credits to your account: ********************* These credits are available to spend immediately and will remain valid for 180 days. You can view your available balance anytime by visiting your My Groupons page, where the 'Groupon Credits balance' will appear in the top-right corner.

When you're ready to make a purchase, simply check the box next to Apply available Groupon Bucks under Payment Method at checkout, and your available credit will be applied to your order.

Please let us know how you would like to proceed. We're here to support you and ensure this matter is resolved to your satisfaction.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 07/30/2025

Complaint: 23662678

I am rejecting this response because: I am asking for a refund to the card not a groupon credit. I do not plan on using Groupons again and will warn others to stay away from them.

Sincerely,

******* ******
Business Response
Date: 08/04/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I request you to accept our sincere apologies for the inconvenience and frustration this matter has caused.

Upon reviewing your case, we can confirm that you have already provided an error screenshot in a previous interaction, and the issue has already been escalated to our Resolution Team for further review. We understand the urgency of your request, and we appreciate your patience during this process.

At this time, we kindly ask for your continued patience while we await an update from the concerned team. Please be assured that we are doing everything we can to ensure this matter is thoroughly reviewed and resolved appropriately.

We truly value your feedback and regret that your experience with us has not met expectations. If you have any additional details youd like to share in the meantime, or questions about other matters, feel free to reach out, we're here to help.

Thank you for understanding!

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 08/04/2025

Complaint: 23662678

I am rejecting this response because: just refund my money. I am done with Groupons and their vendors. Not playing with Groupons anymore.

Sincerely,

******* ******
Initial Complaint
Date:07/28/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So, I purchased a ticket on 7/25/25 to go to Splish Splash for a future date specifically 7/28/25. I made the purchase online late Friday close to 5pm. Groupon's website said I had 7 hours to purchase before the discount goes away. I made the purchase assuming that Groupon wouldn't be charging me for a amusement park that closes at 6pm. I hour after I purchased the Groupon. I'm leaving at 9am today to go to splish splash and Groupon is saying it expired. I contacted customer support and ********************** is telling me no refund and sorry for the confusion. I need BBB to find out why Groupon sold me a ticket to an amusement park 1 hour before closing. I'm not paying for a voucher I didn't use. The splish splash discount shouldn't have been accepting payments 1 hour before the park closed. I'm thinking I was paying for a future date not the day of with 1 hour before the park closed.
Business Response
Date: 07/30/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the confusion and frustration surrounding your recent purchase of the Splish Splash ticket.

I understand your concerns regarding the timing of your purchase. Please note that there is no time-of-day restriction associated with admission for this offer. Guests may enter the park at any time during operational hours on the valid date of the voucher. As such, deals like this one remain available for purchase throughout the day, including near the park's closing time. While I understand this may have caused confusion, the offer terms do not limit purchases based on the hour of purchase.

Ive reviewed your request, and I regret to inform you that, due to our refund policy and the nature of this deal, it is marked as non-refundable. Once a voucher is purchased and confirmed, the payment is released to the merchant as part of our agreement with them. These terms are clearly stated on the deal page and agreed upon when completing the purchase.

In consideration to your situation, as a one-time exception, I have issued the full voucher value $51.99 as a gesture of goodwill to your account ********************** on which the purchase was made. The credit is available to spend immediately and is valid for 180 days against almost anything on our site. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.

When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.

If you have any further questions or need additional support, please don't hesitate to reach out. Were here to help in any way we can.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 07/30/2025

Complaint: 23662356

I am rejecting this response because: Firstly, I did go to Splish Splash on 7/28/25. I went directly to Splish Splash website and purchased the ticket paying $56.19. Groupon stated that I was saving money advertising that Splish Splash was $74.98 and Groupon's deal was $52.
This is totally false and I've attached my ticket. So, I have this headache dealing with Groupon to save less than $5. I'm annoyed that Groupon stated on it's website that I had 7hours to purchase a ticket. 7 hours passed the time I purchased the park would have closed. The hours of operation is from 10am to 6pm. I would be crazy to purchase a ticket with one hour remaining. Additionally, I don't want a Groupon credit because I rarely use it. You can verify my purchase history, it's been almost a year
Sincerely,

******** ****
Business Response
Date: 08/03/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the frustration and disappointment youve experienced regarding your recent Groupon purchase for Splish Splash.

We understand your concerns about the pricing and the timing of the offer. However, due to the nature of the deal, which is non-refundable, we are unfortunately unable to process a refund without confirmation from the merchant. That said, in consideration of your situation and as a one-time exception, we have issued you the full voucher value of $51.99 in Groupon credits, which have already been applied to your account. These credits do not expire and can be used toward any future purchase on Groupon.

I truly regret that we were not able to meet your expectations in this matter. Please know that we are committed to supporting our customers and strive to go above and beyond to ensure a positive experience. Customer satisfaction remains a top priority for us.

While I understand you are not satisfied with the previous responses, I want to assure you that we have reviewed this matter thoroughly and believe the resolution provided is the most appropriate under the circumstances. If you have any questions about other purchases or need assistance with anything else, I would be more than happy to help. However, I must inform you that we are unable to provide any further assistance on this specific issue, and we now consider the matter resolved.

Thank you for your understanding, and please dont hesitate to reach out if you have any other concerns.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 08/04/2025

Complaint: 23662356

I am rejecting this response because:

I don't use Groupon often to receive Groupon credits. I want my refund posted back to my credit card. Additionally I went to Splish Splash on the day I intended on going. I went directly to Splish Splash website. So, where I stand Splish Splash was paid. GROUPON should apply a cut off time for same day ticket purchases . I sent this message directly to Groupon yesterday.

******** ****
Initial Complaint
Date:07/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an absolutely unacceptable experience using a Groupon voucher for an alignment at Groupon-affiliated business in ******, **. I purchased the Groupon deal on July 8 for $81 and redeemed the voucher on July 18, expecting basic professional service. Instead, I was left with a crooked steering wheel and worsened alignment issues.After my first visit, the steering wheel was noticeably off-center, which had never been a problem prior to their work. I returned the following week for a recheck, wasting more of my time, only to be told that I needed to purchase another voucher instead of them addressing the incompetent alignment they had performed. After some discussion, they eventually performed the alignment at no extra cost, but even after their attempt to "align" the vehicle again, I still left with the same crooked steering wheel.Ultimately, I had no choice but to pay out of pocket to get the alignment properly redone at an independent shop unaffiliated with Groupon. That shop provided me with a professional alignment report, which showed that the work done by the Groupon-affiliated shop was completely off.I submitted a complaint to Groupon (Ticket #********, opened on July 19) and followed up on July 23. I also included the alignment sheet and photos of the crooked steering in my original ticket. As of July 27, there has been no resolution and no meaningful response. My latest attempt to escalate the issue was met with an automated email stating that the original ticket remains open but it seems like nobody is doing anything.Given the circumstances, I am requesting a full refund to my original payment card. This experience has been an utter waste of time and money, and I expect a prompt resolution.
Business Response
Date: 07/30/2025
Hi Sanghyuk,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the unacceptable experience you had with the alignment service at the Groupon-affiliated business in ******, **. I completely understand your frustration, especially given the inconvenience, additional costs, and time involved in resolving the issue independently.

We truly appreciate your detailed feedback. It plays a vital role in helping us evaluate the quality of the deals we offer and hold our partners accountable. Please be assured that your experience has been noted and shared with the appropriate teams for review, and we will be addressing this matter directly with the merchant to help prevent similar occurrences in the future.

Upon reviewing your order, I see that the voucher was marked as redeemed. As per our policy, once a voucher is redeemed, the payment made is released to the merchant, and we are unable to issue a full refund without the merchants approval. I understand this may be disappointing, and I regret that we cannot process a direct refund to your payment card under these circumstances.

That said, in consideration of your experience, our team has already added 20% of the voucher value to your account as ********************** credits. In addition, as a gesture of goodwill, *** also credited your account with an extra $10 in Groupon Bucks. These Groupon Bucks are valid for 180 days from the date of issuance and can be applied to any eligible deal on our site.

You can view your Groupon Bucks balance, transaction history, and expiration details by visiting the Groupon Bucks section under your account settings.

Once again, I truly regret the inconvenience youve encountered and appreciate your patience throughout this process. We hope your next Groupon experience is a much more positive one. If theres anything further I can assist you with, please dont hesitate to reach out.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 07/30/2025

Complaint: 23662102

Dear BBB Representative,

Thank you for the opportunity to respond.

I respectfully reject Groupons response to my complaint. The offers of 20% credit and $10 in Groupon Bucks do not adequately address the core issue: the Groupon-affiliated business did not properly perform the alignment service, and I should not be held financially responsible for a service that was either inadequately or never performed at all.

This is not simply a customer service issueit is a matter of consumer protection. Under the Fair Credit Billing Act and most major credit card policies, a customer has the right to a refund when a service is not rendered or is rendered in a materially unsatisfactory way. Groupons internal policy of denying refunds post-redemption should not override these basic rights when the service provider fails in their obligation.

To support my case, I have video evidence showing clear steering misalignment while driving on the highway after the alignment was supposedly completed. This demonstrates that the service was not effectively performed, and that I left the business with the same unresolved safety issue.

Furthermore, since Groupon acts as the intermediary, they bear responsibility for ensuring the reliability of their affiliated businesses. It should not fall on the customer to chase third-party businesses for a refund when Groupon facilitated the transaction and accepted payment.

In light of this, I am formally requesting a full refund to my original payment method. Credit toward future purchases or Groupon Bucks are not acceptable, especially given this breach of trust. If a refund is not processed promptly, I will have no choice but to pursue a chargeback dispute with my credit card provider as the next course of action.
Initial Complaint
Date:07/27/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased tickets to the ********************* and didn't realize it for the theme park in *****. I live in ******* and was attempting to purchase tickets for the Theme park in *******. I reached out to the company and requested a refund. I was told I couldn't be fully refunded back to my card.
Business Response
Date: 07/30/2025
Hello Briceyda,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Ive reviewed your order, and I understand the confusion regarding the location.

The offer you purchased clearly listed the Texas ********************, but we understand this was an honest mistake. While this deal is non-refundable, as a one-time exception, our team issued a full refund in Groupon Credits to your account. These credits do not expire and can be used to purchase a new deal including one for the ******* location you originally intended to visit.

Please note, we are unable to process a refund back to your original payment method, as the credit refund was already a goodwill exception and the best resolution we can offer in this case given that the original order was non-refundable.

Let us know if you need help finding the correct offer were happy to assist.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:07/26/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for services of $223.20 and followed the instructions. After booking my appointment, the seller cancelled me for no reason claiming I was unprofessional in conduct which was not true. The seller then told me to get a refund from Groupon and stopped responding. Groupon has been slow and unresponsive to my help case that was put in 3 days ago. I am requesting a refund of these services since the seller will not honor them.
Business Response
Date: 07/30/2025
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience and frustration youve experienced regarding your recent Groupon purchase.

Upon review, I understand that you are referring to the following order: #********** 100 Units of ******* ($580 Value) at Perfect Aesthetics & Spa, purchased on June 25, 2025.

If you are referring to a different order, please do let me know so I can assist you accordingly.

Regarding this specific order, Id like to confirm that your concern was escalated to our Resolution Team on July 25, 2025. As part of our process, our team has already reached out to the merchant and has assisted you with a refund link.

Thank you again for your understanding.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:07/26/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I order tickets Groupon took my money and I never received my tickets . After I had repurchased the tickets after emailing since time of purchase last night . They waited until I had repurchased my 4 tickets to tell me they will not refund me. I NEVER received my goods
Business Response
Date: 07/30/2025
Hello Corise,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: After reviewing your purchase, we confirmed that the order was completed using a guest checkout and the email entered at the time of purchase contained a typo (.con instead of .com). .

We understand that you were on your way to the venue and chose to repurchase the tickets. While we genuinely sympathize with the situation, we would like to clarify that:

- The tickets were processed correctly based on the information provided at checkout.

- Once notified, our team located your original order and confirmed delivery within a reasonable timeframe (under 24 hours).

- The tickets you initially purchased are still valid until September 1, 2025. If youre unable to use them, youre welcome to gift them to someone else.

Unfortunately, since the original tickets were delivered and remain valid, were unable to offer a refund for this purchase per our policy on non-refundable deals.

We know this isn't the outcome you were hoping for, but we hope this clarifies the situation. Your feedback has been noted, and we appreciate you taking the time to bring this to our attention.

If theres anything else we can assist you with, were here to help.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/30/2025

Complaint: 23658296

I am rejecting this response because:

Sincerely,

****** *******

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