Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,853 total complaints in the last 3 years.
1,326 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/26/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
July 18 2026 date of transaction. GrouponVS-1575-VMCP-NPTN-N175, I purchased a Groupon for a Catalina flyer ticket. Prior to ordering on Groupon per Groupon requirement prior to purchasing, I first went to the merchants website for availability for July 19th, it said on merchant website there was 400 tickets left. I then felt confident in purchasing as this is their requirement to do prior to ordering the Groupon immediately after checking merchant website ******** flyer ferry I purchased and attempted to redeem my Groupon. Within a few minutes it blocked me to book my trip. I immediately contacted Groupon live chat the representative told me not to worry I took a screen shot of our conversation to protect myself the representative said Since the Merchant is fully booked and sold out, I have requested to cancel the order for a refund. they were not sold out they blocked me from using a discount ticket such as Groupon. I have tried to request a refund from Groupon and they are denying my return they keep saying I am to check merchant website to see availability and that is exactly what I did. They have stolen my money when I did exactly what the stipulations were to purchase the Groupon per merchant and Groupon criteria. I needed this ticket and needed to be on this boat for this date and time and ended up having to purchase a second ticket to go directly on the merchant website and that date and time WAS available! They blocked my Groupon ticket no where does it say there are rules of no booking for weekends or anything. I am out now $61.99 to a company that lied did not follow their binded rules for redemption, both Groupon and Catalina Flyer Ferry.
Business Response
Date: 07/30/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience you experienced while attempting to redeem your Groupon for the Catalina Flyer on July 18, 2026.

I understand how frustrating it must have been to encounter booking issues despite confirmed availability on the merchants website. We regret that you had to purchase a second ticket directly, and we truly value your effort in bringing this to our attention.

After a thorough review of your case, we reached out to the merchant regarding your refund request. Unfortunately, due to the nature of the deal and the terms agreed upon with the merchant, they have declined to authorize a refund.

That said, we recognize the inconvenience caused and want to make it right. Our team has already applied a Groupon credit in the amount of $61.99, the full value of your original voucher to your account. This credit can be used toward any future Groupon purchase and does not expire.

To proceed with applying the credit, we simply need your confirmation. You may respond directly to this email, or to the previous message sent by our support team. Once we hear back, well finalize the credit immediately.

We appreciate your patience and understanding, and we're here if you have any further questions or need assistance with anything else.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:07/25/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 19th, 2025 at 12:38 pm I purchased 3 tickets to the ******************, aquarium, and safari park at **************************************************************************************************. When we looked online there were hundreds of animals, some rides and a mining experience, and several restaurants to choose from when we got hungry. Before you enter the zoo, you pass through a building with a gift shop and a ticket counter. We could not see into the zoo without scanning our tickets, and there were no signs hanging or notices on groupon saying things were closed. When we scanned our tickets and entered the actual zoo/park we started walking to see the animals. Many cages were empty for improvements. My nephew was really excited to go on the rides, and he couldnt because they were ALL closed. There was supposed to be a mining experience and that was closed. There was supposed to be 6 restaurants there and there was only 2 open that we could see. The zoo closes at 4, so at 3:20 we stopped into the snack shop slice and were told they close in 10 minutes. I am attaching pictures that I started taking halfway into our visit (meaning there is more closures than just the ones I took). We paid $105.77 to walk through a run down zoo with nothing open. Groupon says they wont refund us because we used the vouchers, but when we scanned our vouchers we had no idea what was behind the doors. You have to scan them to enter. I am asking for at least half of our money back, $52.89 or a Groupon credit onto my account.
Business Response
Date: 07/30/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I truly regret to hear that your visit did not meet expectations and that several attractions and facilities were unavailable.

After carefully reviewing your concerns with the merchant, weve confirmed that the vouchers were scanned and marked as redeemed in their system. Unfortunately, as per our policy, once vouchers are redeemed, were unable to process a refund without confirmation from the merchant authorizing it.

That said, we absolutely understand the disappointment caused by the situation you described. As a one-time exception and gesture of goodwill, I have issued $50 in Groupon Credits to your account. These credits are available for immediate use and are valid for 180 days. You can view your available credit by logging into your Groupon account and checking the top-right corner of your My Groupons page, where it shows your Groupon Credits balance.

When you're ready to make a purchase, simply ensure the box next to Apply available Groupon Bucks is checked under the Payment Method at checkout. The available credits will automatically be applied to your total.

We truly value you as a customer and appreciate the time you took to provide your feedback. Please dont hesitate to reach out if you have any further questions or need assistance with anything else.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 07/30/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *********
Initial Complaint
Date:07/25/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am submitting this complaint regarding a facial service I purchased through Groupon from a vendor. The service was misrepresented, and the experience was not only unsatisfactory but also damaging.The Groupon deal clearly advertised a facial that included a facial massage. However, that part of the service was never performed. More concerningly, the treatment I did receive resulted in visible skin damage and a negative skin reaction that required follow up care.I contacted the business directly to report the issue and request a resolution, but I received no refund, no apology, and no form of accountability. I then reached out to Groupon, expecting some form of consumer protection or support, but I was denied a refund altogether even though the service did not match the description and left me with lasting effects.This lack of responsibility from both the merchant and Groupon is unacceptable. I am requesting a full refund for the misrepresented and harmful service. I paid for a specific treatment that was not delivered as promised, and I believe it's only fair to be reimbursed.Thank you for reviewing this complaint and helping ensure consumers are protected from misleading or negligent business practices.
Business Response
Date: 07/27/2025
Hello Selene,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out and for taking the time to share such a detailed account of your experience. Im truly sorry to hear that the facial service you received was not only misrepresented but also resulted in a negative skin reaction requiring follow-up care. Thats incredibly upsetting, and I completely understand your frustration.

While our policy does not allow refunds once a voucher has been redeemed, please know that your feedback is being taken seriously. Weve shared your concerns with the relevant teams to ensure this issue is properly reviewed and addressed with the merchant.

I also see that a partial refund of $16 in Groupon Bucks has already been issued to your account. Unfortunately, any additional refund would require approval from the merchant, but were here to support you in any further steps you may wish to take.

We truly appreciate your patience and your continued trust in Groupon. If theres anything else we can do to assist or if youd like help escalating this further, please dont hesitate to let us know.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 08/04/2025

Complaint: 23656149

I am rejecting this response because, despite the visible damage caused to my face, Groupons reply was:
"While I understand your request, I want to clarify that weve already issued $16 in Groupon Bucks as a gesture of goodwill. Since the voucher was redeemed and the service received, were unfortunately unable to offer additional credit or a replacement voucher."

I do not believe that a $16 credit is an adequate resolution for the harm caused to my face. I find this response disrespectful and a slap in the face. Groupon can keep the $16 creditI will not be returning to your website, and I will actively warn others not to use Groupon due to your clear disregard for customer well being.

Sincerely,

****** ******
Business Response
Date: 08/06/2025
Hello Selene,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for your continued communication. Im truly sorry that your experience with the facial service left you feeling this way. I understand how upsetting it must be when expectations are not met, and I want to reiterate that your concerns were taken seriously and escalated internally.

As mentioned previously, we issued a $16 credit to your Groupon account as a goodwill gesture, despite the voucher being redeemed. At this point, any further resolutionwhether a refund or additional compensationwould require approval from the merchant, since they are the provider of the service and have direct knowledge of what occurred. Unfortunately, we have not received confirmation that you contacted them directly for this purpose.

Please know that Groupon is the platform through which the deal was purchased, but the service itself was provided by the merchant. Therefore, any concerns about quality, or outcome must be addressed with them as they are in the best position to respond to those concerns.

Additionally, weve now been informed that a dispute has been filed through your payment provider. As a result, further resolution will need to proceed through that channel. Your bank will work with to evaluate the claim and make a final determination.

We regret that we werent able to reach the resolution you hoped for, and we sincerely wish you the best moving forward.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:07/25/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Issue with Black Angus Groupon Request for Refund I purchased a Groupon for Black Angus after seeing that there was a nearby location at ******************************************* (usually takes around 30 mins to drive one way to the restaurant from my house) which prompted me to make the purchase. At the time of purchase, the offer listed 31 locations available for redemption.I attempted to redeem the Groupon for dinner last night. My GPS directed me to the ******** location three separate times, but I still could not find the restaurant. I then called the listed number for that location, **************, and the voicemail message stated that the restaurant had closed as of 7/11/2025.I reached out to Groupon customer support via text and requested a refund. In response, I received an email suggesting I redeem the voucher at another location. However, I later received an email reminder from Groupon urging me to use the voucher soon before it expires. When I checked again, I noticed that Black Angus locations unfortunately are all far from my area!!!Driving to any of the remaining locations would require AT LEAST a 3-hour round trip, which is not reasonable or practical for customers! Given that the originally available nearby location is now permanently closed, I believe a refund is justified.Thank you for your understanding and assistance.
Business Response
Date: 07/27/2025
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Im happy to confirm that your refund for the Black Angus Groupon was successfully processed on July 26, 2025 in the form of Groupon Bucks. You should have received a confirmation email at that time if its not in your inbox, please check your spam or promotions folder just in case it landed there.

The amount should already be available in your Groupon account and can be applied toward any future eligible purchase on our platform.

We appreciate your patience and understanding. If theres anything else you need or if you have questions about using your Groupon Bucks, dont hesitate to let us know were here to help!

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/28/2025
Better Business Bureau:

Thank you so much for taking care of this case I really appreciate it. Today, I received an email from Groupon confirming they will refund the credit to my Groupon account. I believe this is a reasonable resolution, so Ive accepted it. That said, this case can now be closed.
Sincerely,

******* ****
Initial Complaint
Date:07/25/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a real estate course that they claimed was one of the best easy to access. Attempted to start course it would close down restart not provide enough information, so I wrote a email to them to refund my money was bought on Feb ****** the only thing I ever bought from them. I got a email from them saying my course is going to expire when I thought it has been closed down. I contacted real estate themselves to let them know they said its on Groupon , they are scamming people and charging fraudulent fees. You can see 10 % of that horrible course was only able to be completed . It would not let me gain information
Business Response
Date: 07/26/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I sincerely apologize for the inconvenience and frustration you've encountered with the real estate course you purchased. Its truly disheartening to hear that you faced issues accessing and completing the course.

I understand how valuable your time and investment are, and it is certainly not our intention to cause any distress or confusion. I noticed that you have reached out to BBB directly without first contacting our customer support team. Our customer support team is available 24/7 and is well-equipped to resolve all issues. You can contact us through our FAQ page: [******************************************].

Regarding your Groupon for RealEstateU (Order # **********), it seems there might have been some technical difficulties that prevented you from fully accessing the course content. Could you please provide more details about the specific error you received, along with a screenshot if possible? With this information, we can thoroughly examine the issue and address it promptly with the concerned team.

Once again, I'm truly sorry for the trouble you've encountered. Your satisfaction is important to us, and we are committed to resolving this matter efficiently. Please feel free to contact us with any further questions or details, and we will do our utmost to assist you promptly.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 07/28/2025

Complaint: 23654046

I am rejecting this response because: There is no way to provide more information or the malfunction that were occurring with your course other then the fact that the glitches would not allow me to proceed showing that only 10 % was barley able to be completed

This complaint will be satisfied after my refund is issued for a course that was unable to be successfully obtainable. As stated it froze , could not proceed to next chapter. Etc.

Sincerely,

***** **********
Business Response
Date: 08/03/2025
Hi *****,

Thank you for reaching out and sharing your experience with us. I sincerely apologize for the difficulties and frustrations you faced with the course. I understand how disappointing it must have been to encounter glitches that prevented you from completing the content and advancing to the next chapter.

Please be assured that we have escalated your issue to the appropriate team for a comprehensive review in case #********.

Upon review, I can confirm that our team had provided you with the refund link, and you have successfully used this link to process the refund back to your original form of payment.

We appreciate your patience and understanding as we worked to resolve this matter. If there's anything else we can do to assist or if you have further concerns, please don't hesitate to let us know.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 08/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** **********
Initial Complaint
Date:07/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased Groupon for my family for next day event . Tried reaching out to customer service after realizing that the email address was incorrect (.con instead of .com) all information was sent to an email address that didnt exist and I was unable to use the Groupon purchased so I purchased another under the correct email address. Groupon refused to help in anyway facilitate a refund of any kind or do anything other than tell me the ticket was non refundable .
Business Response
Date: 07/27/2025
Hello Mark,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for getting back to us and for sharing more details about your experience. Im truly sorry to hear about the trouble you encountered with your initial purchase and the inconvenience it caused around your event.

After reviewing your case in full, I wanted to clarify a few things that may help:

- At the time of your initial request, the only information we received was that you were having trouble accessing your voucher. There was no mention of a possible error in the email address (such as using ".con" instead of ".com"), so our team searched the account linked to the email you contacted us from and found the order there hence the instructions we provided for accessing your voucher.

- We werent aware that the order was placed under an incorrect email address or that a second purchase had been made until your follow-up message. Once you clarified this, our team promptly located the original order and sent you the voucher files as PDFs, which you can now download and use even if you cannot access the original account directly.

While we understand your frustration, it's important to note that the original vouchers were (and still are) valid and usable, and our system had no way of recognizing that a mistake had been made in the email address at the time of purchase. Additionally, a second purchase was made before our team had a chance to fully investigate and respond.

As Groupon vouchers are non-refundable after purchase, were unable to process a refund. However, you are welcome to gift the vouchers to a friend or family member, as they are transferable and still valid.

I realize this may not be the outcome you were hoping for, but I hope this explanation provides some clarity on how the situation unfolded. We truly value you as a customer, and were here to help if you have any further questions.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/28/2025

Complaint: 23653148

I am rejecting this response because:

I provided the email the tokens were purchased on and emailed right away . The reason I was not responded to is because it was 5am in ***** at the time . You located the wrong email address and provided me tokens because you took a shortcut and searched against the wrong email.
The fact that you couldnt do right by a customer is insane .
Additionally every message is basically copy paste from some pre written scripts .

Sincerely,

**** *****
Business Response
Date: 07/30/2025
Hello Mark,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for your response, and I truly appreciate you taking the time to share your feedback with us.

Im very sorry to hear how this situation unfolded and completely understand how frustrating it must have been especially given the time-sensitive nature of your plans.

I want to assure you that our support team is available 24/7, and while we do our best to respond to all requests as quickly as possible, some inquiries particularly those sent via email may take a little time to be reviewed. That said, as soon as we received clarification on the email address used for the purchase, we were able to locate your order and promptly send you the voucher PDFs so they could still be used or shared.

While we sincerely wish we could do more, the vouchers are valid and transferable, and as this was a non-refundable deal, were unable to issue a refund at this time. I understand this may not be the resolution you were hoping for, but I hope it brings some clarity around why we reached this decision.

We truly value your business and your feedback, and we're here if you need any further assistance whether with this order or anything else going forward.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/30/2025

Complaint: 23653148

I am rejecting this response because:
This is this same tier 1 customer service representative that originally reached out to me. I refuse to accept that there is no true escalation path .

Sincerely,

**** *****
Initial Complaint
Date:07/25/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a voucher from Groupon for use with a park in ********* called Land of Natura. I followed the redemption instructions on the voucher, which were vague and did not work. I tried to call the park and also Groupon. Groupon doesn't have a phone number for customer service. The park did not answer their phone. I spent 45 minutes on chat with Groupon. The first ****** dropped off the chat and couldn't help. The next ****** also couldn't help. They had no clue how to use the voucher and couldn't explain why it wasn't working. They said someone would get back to me in 72 hours, which is too late for my planned visit to the park. I asked for a refund and they refused.
Business Response
Date: 07/27/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you again for your patience while we worked to clarify the redemption process for your Land of Natura voucher.

We've now received confirmation from the merchant that all Groupon vouchers for their park are redeemed on-site. This means:

There's no need to reserve a date in advance online.

You can simply bring your Groupon voucher (with the redemption code) directly to Land of Natura on the day you'd like to visit, and it will be accepted at the park.

We sincerely apologize for the earlier confusion and for the inconvenience this caused you while trying to plan your visit. We understand how frustrating this experience must have been and appreciate your persistence in getting it resolved.

If you have any further questions or run into any issues at the park, please feel free to reach out were here to help.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:07/25/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a massage on Groupon that is set to expire in November. I then received an email that stated their place is no longer offering Groupon and so if I click the link via the email from Groupon Id get a refund. I clicked the link and it does not work, it tells me to contact customer service. Which I did. I was then told that hed contact me in 24-48hrs, like I sent a screen shot of proof that I was owed a refund and yet he would not refund me. I asked to speak to a manger and was told id receive an email, which I replied that I dont want another email, I want my refund. I paid for services that were not provided. I want my refund.
Business Response
Date: 07/26/2025
Hi Zara,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I understand how frustrating this situation must be, and I sincerely apologize for the inconvenience you've encountered. Your concerns about not receiving the service you paid for are completely valid.

Upon carefully reviewing your case, I noticed that you previously contacted our support team about this issue. They provided you with a refund link, which you successfully used to process a refund back to your original form of payment. I can confirm that your refund was processed on July 25, 2025. You should have received an email confirmation shortly after the refund was issued. If you haven't seen it, I recommend checking your spam folder to ensure our emails arent ending up there.

Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please keep in mind that it might take a few days for your bank to correctly route and post the funds to your account.

Thank you for bringing this to our attention, and please let us know if theres anything else we can do to assist you.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:07/25/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for my daughter to attend a concert on 8/5 Shes a minor and cant make the purchase herself, so I bought it for her. Now Ive been told the voucher cant be transferred into her name, which makes it completely unusable.This was not made clear at checkout. Had I known the Groupon couldnt be used by someone else, I never would have bought it. I reached out to customer service and was told theres nothing they can dono refund, no credit, no *********** a single mom, I dont have money to waste. Im requesting a refund or at least a credit. This policy is unfair and misleading, especially to parents buying for their children.
Business Response
Date: 07/26/2025
Hello Ilyssa,

Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your recent comments along with our internal records and wanted to follow up personally.

Unfortunately, were unable to locate any order details or previous correspondence using the email address associated with your BBB submission. To assist you further, I kindly ask that you reply to the direct email Ive just sent from our Groupon support team (**************************), so we can securely verify your information and review possible solutions.

Ive included more detailed instructions in that message to guide you through the next steps. Once we receive your response, well do our best to assist you accordingly.

Thank you for your patience and understanding.

Kind regards,
******* ***** B
Manager
Groupon Customer Support
Initial Complaint
Date:07/23/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon voucher on [07.23.2025], and when I attempted to redeem it, the merchant would not accept it. I contacted Groupon support, and they refused to refund the money even though the voucher is unusable. I am seeking a full refund of $[amount] for services not received.
Business Response
Date: 07/25/2025

Hi Dayana

Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comment along with all related internal Groupon correspondence, and I also responded to you directly via email from **************************.

Regarding your complaint:
Im truly sorry to hear that the code you received did not work, and I understand your frustration, especially as you intended to use it for your guest.

Please know that your case has already been escalated to our Resolution Team, who are actively working on it. You can expect an update within 24 to 72 hours, though in some cases it may take up to 7 days.

In the meantime, I kindly ask for your patience as our team works to provide a resolution. Once an update is available, youll receive a direct email from us.

If you have any additional questions or concerns, feel free to reply to the message I sent via email.

Thank you for your understanding.

Warm regards,
******* ***** B
Manager
Groupon Customer Support

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Groupon, Inc. is NOT a BBB Accredited Business.