Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get in contact with a live agent for days now, to include messaging groupon with no reply. I was only give two months to use this groupon and was never informed about the short amount of time I was give to use it. Due to personal reasons, I can not use my vehicle therefore I can not use the groupon. All I am looking to do is receive store credit at minimum. I am beyond disappointed in the lack of care or response from groupon, therefore I feel as if the least groupon could do is issue store credit.

  Business Response

  Date: 09/19/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I truly regret to hear about the difficulties youve faced in trying to connect with our support team, and I completely understand how frustrating it must feel not to receive the timely assistance you were hoping for. Please accept my sincere apologies for the inconvenience and disappointment this situation has caused you.
  
  I have carefully reviewed your order from July 18, 2025, and I want to clarify the terms related to your Groupon. The promotional value of this particular deal was valid for 60 days from the date of purchase, after which the promotional portion of the voucher expired. These details were included on the deal page at the time of purchase.
  
  While I regret that we are unable to issue a refund because the refund window has already passed and the voucher has expired, I do want to reassure you that your purchase still retains its paid value. This means you can redeem the Groupon for the exact amount you paid toward the same option at the same business, even after the voucher has expired.
  
  If you encounter any difficulty redeeming your voucher for its paid value, please reach out to us immediately and well gladly assist to ensure youre able to use it smoothly. Our customer support team is available 24/7 through both live chat and email via our FAQ page here: [******************************************]. You can also find more details about our refund policies on this page: [**************************************************************************].
  
  I truly appreciate your patience and your feedback regarding this experience. Your comments about communication delays and clarity around expiration timelines have been noted and will be shared internally, as we are always striving to improve the level of service and transparency we provide.
  
  Thank you again for bringing this matter to our attention. I hope this explanation helps, and I encourage you to use the voucher for its paid value whenever youre ready. Please dont hesitate to contact us directly if you run into any challengeswell be more than happy to assist.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SCAMMER! FRAUD!! Purchased a Groupon for a facial. Made the appointment online on the website. Had to pay $20.70 to book the appointment. She said it will go towards the service but our service was already paid so I guess it'll go towards the tip. She said yes.Then the morning of our appointment, she texts us to cancel saying her babysitter is sick so she has no one to watch her kids. She apologized & asked if we can reschedule. We can't really reschedule because we're in town for the Labor Day weekend & live far away.When I asked for the refund of the appointment fee, she said she submitted it. I checked my credit card over a week later & a refund was never issued. I texted her again & she said she did submit it that day & that I need to contact my credit card company.There were 4 of us that were in town to get facials and the exact same thing happened to all 4 of us. We all never got our $20.70 fee refunded & had to contact our credit card companies to dispute the charge. All 4 of our credit card companies said **** never issued our refunds. What a hassle!! My credit card said she charged the $20.70 as a RECURRING CHARGE so it will charge again in a month. My credit card company is investigating.She basically got $80 from us for doing nothing!! NEVER AGAIN, BUYERS BEWARE!

  Business Response

  Date: 09/17/2025

  Hello ***,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Ive reviewed your most recent comment and the related Groupon activity. I understand your frustration, and we take your concerns seriously.
  
  It looks like the order is associated with an email different from the one you've provided. To ensure the data privacy and security protocols are followed properly to safely handle user account, we'll need to very a few details to proceed.
  
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unable to obtain the codes for service due to Groupon deactivating my account, then refusing to refund me. I requested a refund in the proper alotted time frame. Contacted multiple people about this issue on the customer support page with no help. I have proof none of the orders where processed and the companies I tried to purchase from sent emails stating they did not use the Groupon codes and I would be refunded.

  Business Response

  Date: 09/17/2025

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I appreciate the opportunity to clarify what happened with your recent Groupon purchase.
  
  After carefully reviewing your case, I can confirm that the purchase in question was made as a guest under the email address ********************** It appears the email address was entered incorrectly at checkout, which is why you had difficulty locating your vouchers or accessing your order details afterward. Please note that this is unrelated to the availability of your account under *********************************************.
  
  Groupon system cant modify email addresses during a guest checkout. If a typo is entered during purchaseas happened hereit will affect your ability to receive order confirmations or access the vouchers unless you contact us directly for help.
  
  While the voucher purchased was marked as non-refundable, we have already issued a full refund for this order as a one-time gesture of goodwill. We did this to support you despite the situation being caused by an input error during checkout.
  
  In the future, we recommend doublechecking your email address when placing your order as a guest, which helps avoid any issues related to email typos or access to vouchers. Our team is always here to help retrieve vouchers or resend them if anything goes wrongwere just a message away.
  
  If you have any further concerns or need help locating any other orders, feel free to let us know.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  Yes I did finally receive a full refund, but only after haveing to go to extreme measures, like this complaint. After much research and all the excuses and lies I was told, I dont see myself purchasing from Groupon again.

  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:09/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 12, 2025, I purchased a Groupon voucher for a kayaking tour with Antelope Kayak for $157.50. The tour was scheduled for May 17, 2025. On May 16, I made multiple calls to the merchant using the official phone number listed on their website, left a voicemail, and attached proof of these attempts. The merchant never responded, and I could not participate in the tour.I immediately contacted Groupon to request a refund. Instead of acknowledging the merchants failure to perform, Groupon denied my request, citing their 48-hour cancellation policy and classifying my situation as a no-show. This was inaccurate, as I made good-faith efforts to confirm the tour and the merchant was unresponsive. Groupons own customer support acknowledged that I made a genuine attempt to confirm the meeting details, yet they still denied my refund request.Adding to the inconsistency, Groupon also stated the voucher was redeemed when I made the reservation, which supposedly made it non-refundable. However, Groupon simultaneously offered me a future use voucher as a goodwill gesture. This is contradictoryif the voucher was already redeemed and non-refundable, there would be no basis for Groupon to issue a credit at all.I paid for a service that was never provided because the merchant failed to deliver. Groupons shifting explanations and reliance on rigid policies unfairly placed the burden of the merchants non-performance on me. I request a full refund of $157.50 and for Groupon to review its practices to ensure consumers are not penalized when merchants fail to honor their commitments.

  Business Response

  Date: 09/17/2025

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for taking the time to explain your experience. I understand how disappointing it must have been to miss the scheduled kayaking tour, and I appreciate the opportunity to clarify our decision.
  
  After carefully reviewing your case, including the documentation you submitted, Id like to address your concerns in detail.
  
  The reservation for the kayaking tour with Antelope Kayak was successfully made for May 17, 2025. At the time of booking, all relevant detailsincluding the date, time, and location of the tourwere clearly provided.
  
  From the document you've provided to confirm that you had called the correct number, we see that the merchant's launch point ("Antelope Point Launch Ramp") was available and readily visible.
  
  While we acknowledge your effort in trying to call the merchant ahead of the reservation, this wasnt required to confirm information that had already been supplied. The screenshot you submitted as proof of contact attempts does indeed display the official phone numberbut it also shows the exact meeting location, contradicting the claim that you were unsure of where to go.
  
  Its important to note that reservations for events or tours are considered final once confirmed. In this case, the voucher was redeemed at the time of reservation, as the merchant committed to providing the service for the specified date and time. Since the merchant did not report any cancellation or issue on their end, the reservation was treated as a no-show, consistent with our standard policies.
  
  Regarding the future use voucher: this was offered purely as a gesture of goodwill to acknowledge your dissatisfactionnot as an admission of merchant failure or policy deviation. These credits or promotions are discretionary and may be issued even when orders are otherwise non-refundable. We aim to support our customers where possible, even when the circumstances do not allow for a full monetary refund.
  
  I understand this may not be the resolution you were hoping for, but I hope this explanation provides clarity on the situation and how the decision was reached.
  
  Please feel free to reach out if you have further questions.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a deal on the Groupon site thinking it was what it said it was, a $20 gift card worth $100 to use for different restaurants. No where in the deal did it say what it really was till after the transaction that the $100 actually has to be converted into points on ************** to use only through them. Then you can only use it to buy coupons of restaurants that participate in those coupons and that is all you can buy. So you have to buy the $5 off of a $10 order in order to use this gift card that was originally thought to use $100 to order that much of food from 1 restaurant. Then the restaurants to choose from are 20 miles away that do participate if they do. To use just $5 or $10 a time for coupons that drive is not what I signed up for. I'm disabled and I cannot drive to these places. I emailed Groupon all week for help in getting a refund on this purchase and kept receiving no reply emails that it was a duplicate request and to reply to the original email but no one would respond to that email when it said a response would come 24 hrs later. I just want my money back. This was not in the add for the gift card and a complete scam. Who wants to drive 20miles for a $5 coupon off of food. I can't do that. This was wrong to do to people like me.

  Business Response

  Date: 09/14/2025

  Hello *********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. 
  
  Regarding your complaint: I truly regret the inconvenience youve encountered and understand the challenges youve faced. We deeply appreciate customers like you.
  
  Weve carefully reviewed the details of the ************** eGift Card offer, and Id like to provide clarity regarding how the deal is structured.
  
  The deal title does state that the offer is for a ************** eGift Card, and the full description includes important usage details. Specifically, it notes:
  
  "Purchaser redeeming eGift Card on ************** will convert the value of the eGift Card into restaurant or provider certificates at full certificate denomination value. Click here for participating restaurants."
  
  This means the eGift Card you purchased must be redeemed through the ************** platform and converted into certificates, each of which may have minimum spend requirements and are only valid at participating restaurants which can vary by location. We understand that these limitations may not have been fully clear upfront, especially for customers who were expecting a traditional, flexible gift card that could be used directly at restaurants.
  
  We understand how frustrating this can be, especially if the nearest participating restaurants are far from your location or if transportation is a concern. Your feedback is incredibly valuable, and were actively sharing these kinds of concerns with our internal teams to ensure greater clarity in our future deals.
  
  While it is typically against our policy to process refunds for Groupons beyond the cancellation window, we have made an exception in your case as a one-time courtesy.
  
  To initiate a refund for your order, please ensure you're logged into your Groupon account using the email address: **************************** before accessing the refund options through the following link: ****************************************************************
  
  Please note that this refund link will remain valid for the next 3 days.
  
  Groupon Credits: These are simple to use and will never expire so you can find another great deal soon!
  
  Please note: Refunds will only be issued for the amount paid, excluding any applied discounts.
  
  After clicking the link above, kindly confirm if you were redirected correctly to the refund options page. If you encounter any issues with the refund process, please reach out to us with your case ID ********, and we'll assist you promptly.
  
  Please be aware that such exceptions may not be possible in the future. We encourage you to review all deal details carefully before purchase to ensure the offer fits your needs.
  
  Well also be sending a separate email with a brief survey about your experience. Your feedback is very important to us and helps improve our service.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/15/2025

   
  Complaint: 23876838
  
  I am rejecting this response because:

  I will not be using the site again. This is obviously a site that uses tactics to get you to buy things that are scams. They even show in this response that there is not one mention of points to use to buy coupons to buy food to only restaurants that may not be in your area and be too far for you to use. I would rather have my money put back on my card to be used to buy an actual gift card that can be used at the physical address. 

  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:09/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to use a voucher code for an online vegan cooking course. Instead the voucher gave me a course for how to become a super learner. Groupon would not refund my money. I should not have to pay for their mistake.

  Business Response

  Date: 09/14/2025

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Im truly sorry for the frustration and confusion this situation has caused. I completely understand how disappointing it must have been to receive something other than what you expected especially when you're simply trying to enjoy a course you were excited about.
  
  Our team has thoroughly reviewed your order and tested the redemption steps ourselves using the exact same Groupon voucher process. I personally followed the instructions provided on your voucher, and I can confirm that the redemption code is still valid and correctly applies to the Vegan Cooking Diploma Course on the Centre of Excellence website.
  
  Its likely that one of the following caused the issue:
  
  - There may have been another course or product already in your shopping cart when you entered the code.
  
  - The wrong field was used to enter the code (it must be entered in the Coupon Code field).
  
  - A different code was applied by mistake.
  
  To resolve this, I kindly ask that you try redeeming your voucher again by following these steps carefully:
  
  How to Redeem Your Voucher:
  
  1. Visit *********************.
  2. Make sure your basket is empty then enter your redemption code into the "Coupon code" field and click "Apply" to reduce the price to 0. Be careful not to copy and paste a space into the coupon code field.
  3. Proceed to checkout; log in or create an account.
  4. Once the process is completed your course will be available for you in the *************** section of your account.
  5. Enjoy!
  
  The total should update to $0.
  
  Your concern has also been escalated to the merchant for direct review, and were currently waiting for an update from them. Well reach out to you as soon as we hear back.
  
  In the meantime, please do try the above steps. If youre still seeing an issue after retrying, kindly send us a screenshot of the full page including the cart, code entered, and error message, so we can assist further.
  
  We appreciate your patience and understanding as we work to get this resolved.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went on Groupon to purchase tickets for water country *** in ********. When I checked out somehow it changed to water country in **. It was very shady and I did not find out about it until I got to ********. The employees at the water park said it happens so often with Groupon that they had an actual typed paper on instructions to get your money back, which I tried and did not work. I then contacted Groupon and told them this must be a regular thing since the employees at the water park had specific instructions for it. They did not seem to care. This is illegal and unethical. I NEVER searched for NH and would never click on anything but ********* I have three college degrees and am not a stupid person. I wonder how much money they make from doing this.

  Business Response

  Date: 09/14/2025

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Im sorry to hear about your recent experience and I understand how frustrating it must have been to arrive at your destination and realize the tickets you purchased werent for the intended location.
  
  I want to clarify a few important details about your Groupon purchase.
  
  The deal you purchased was specifically listed for Water Country, **************************************************************** which refers to Water Country in *************, not Water Country *** in ********. At this time, we do not offer any deals for Water Country *** (************, **) on Groupon.
  
  We understand how easy it can be to make a ***** purchase, especially when trying to book something quickly. However, all Groupon deals clearly display the business name, location, and address at the top of the deal page. In this case, the listing did include the full New Hampshire address.
  
  Regarding the statement about Water Country employees providing Groupon-specific refund instructions: weve reviewed the document you shared, and it appears to be a general notice created by Water Country for guests who may have mistakenly purchased tickets for the wrong location. It does not mention Groupon or relate specifically to our platform. In fact, the note instructs guests to contact Water Country NH directly for refund inquiries, which suggests it applies to purchases made directly with them.
  
  We always strive to ensure our deals are clear and transparent. However, Groupon relies on customers to review the full details of any listing including location and terms prior to completing a purchase.
  
  As youve already initiated a dispute through your bank, your financial institution will now handle the transaction review directly. Groupon will cooperate fully with them as part of the dispute process. Please continue communication with your bank for updates on the status of your claim.
  
  We regret that this situation caused inconvenience during your trip, and we appreciate your taking the time to share your feedback. If there's anything else we can assist with, please let us know.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/16/2025

   
  Complaint: 23874949
  
  I am rejecting this response because:
  What Groupon did was fraudulent and unethical. I searched for a ******** amusement park and If there were no options for amusement parks in ********, instead of having one in NH pop up, they should have said no results for your search. The fact that the park actually had a typed written way to get a refund shows you this fraudulent activity occurs often. This is basically lying to the consumer that is available. Its wrong and Im sure there are so many people who lose money and do not fight it, which is also wrong. I want them to hold themselves accountable.
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:09/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon has charged me for tickets for a fishing boat that could not be redeemed now they refuse to refund my money.

  Business Response

  Date: 09/14/2025

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I'm truly sorry to hear about the trouble you've experienced with your fishing boat tickets I understand how frustrating it must be when a deal can't be redeemed as expected.
  
  In reviewing the order number you provided, we found that its associated with a different email address than the one you're contacting us from. For security reasons and to protect account information, well need to complete a quick verification process before we can proceed further with your request.
  
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/15/2025

   
  Complaint: 23874766
  
  I am rejecting this response because: Groupon has still done nothing. I havent gotten any support or refund back. 
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:09/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for a haircut from a specific stylist. I called to make an appointment to use the voucher at the merchant. She said she doesnt take the voucher anymore and she told Groupon to take down the listing. She sent me a screenshot of her account showing that her merchant account is under review and she cannot accept or return vouchers from her end. Essentially, Groupon sold me a voucher for a product that doesnt exist. When I wrote to them explaining, they tried to give me Groupon Bucks, not a refund in the payment method I used (my credit card). I want a full refund to my credit card since what they sold me isnt real.

  Business Response

  Date: 09/13/2025

  Hi ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. Im truly sorry to hear about the difficulties you faced when trying to redeem your Groupon. I completely understand how disappointing it must have been to purchase a service with a specific stylist, only to learn that the voucher could no longer be accepted. This is certainly not the experience we want our customers to have, and I sincerely apologize for the frustration and inconvenience this caused you.
  
  After carefully reviewing your case, I can confirm that weve made an exception for you. Even though the standard refund period has passed, we want to make sure this is resolved fairly. As a one-time courtesy, Ive gone ahead and issued a full refund of $37.49 back to your original form of payment.
  
  Please note that while the refund has been processed immediately on our end, it may take 710 business days for your financial institution to reflect the credit on your account statement. If you do not see the refund after this timeframe, I recommend contacting your bank or credit card provider for an update.
  
  Once again, I truly apologize for the inconvenience you experienced. We appreciate your patience and understanding, and we hope this resolution restores your confidence in us. If you have any further questions or concerns, please do not hesitate to reach out. We are here to assist you.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:09/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to get a refund of $56.69 from Groupon transaction of August 25, 2025. It was through Groupon that I ordered a TV streaming subscription. I never received a voucher or notice of subscription fulfilled. Next, I retried following their directions to no avail. I have filed a depute with Discover which is still unresolved. Can you help my refund?

  Business Response

  Date: 09/13/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I truly regret to hear about the difficulties youve faced with your TV streaming subscription, and I completely understand how frustrating it must be not to receive the service you paid for. Please accept my sincere apologies for the inconvenience this has caused.
  
  After reviewing your order for the Premium IPTV Subscription, I see that the voucher is marked as redeemed on September 2, 2025. Typically, once a voucher is redeemed, the subscription details are sent directly to your registered email address. I kindly recommend checking both your inbox and spam or junk folders to ensure that you have not missed any delivery notifications from the merchant.
  
  If you are still unable to locate the subscription details, I suggest reaching out directly to the merchant at ********************* They will be able to confirm the status of your subscription and assist with any issues regarding access.
  
  I also noticed that you have filed a dispute with ******** regarding this transaction. At this point, continuing to work with your financial institution would be the best course of action as they proceed with their review. Unfortunately, while the transaction is in a disputed state, our ability to directly assist is limited. Your financial institution will be in the best position to determine the outcome of your claim.
  
  Additionally, I noticed that you reached out to the Better Business Bureau directly before contacting our customer support team. Please keep in mind that our support team is available 24/7 and is well-equipped to resolve all issues. If you ever find yourself needing assistance in the future, please dont hesitate to reach out to us through the following link: ******************************************.
  
  We truly value your patience and understanding in this matter. I hope the guidance above helps you gain access to your subscription or successfully resolve your dispute. If there is anything else we can clarify or assist with, please dont hesitate to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/15/2025

   
  Complaint: 23872293
  
  I am rejecting this response because: I followed Groupon's video directions and still did not get the code to activate the subscription. I added additional uploads to show my unsuccessful attempt. My final appeal is for a refund as stated.
  
  Sincerely,
  
  C ******* *********

  Business Response

  Date: 09/17/2025

  Hi *******,
  
  Thank you for reaching out to us and sharing your concerns. I sincerely apologize for any confusion or inconvenience you have experienced with your Groupon purchase. I understand how frustrating it must be to see your voucher marked as redeemed without having a subscription.
  
  As mentioned previously, we were recently notified by your financial institution about a dispute concerning your Groupon for Premium IPTV Subscription. We recommend contacting them directly to discuss your resolution options.
  
  We are always here to help you with any issues related to your Groupons and are committed to finding a solution that works for you. If you would like further assistance on our end, we kindly ask that you first close the dispute with your financial institution and provide us with a dispute closure letter. Once we have this documentation, we can promptly review and address your request to ensure a satisfactory resolution.
  
  We appreciate your patience and understanding in this matter. If you have any other questions or need additional help, please feel free to reach out to us. We are committed to assisting you.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/26/2025

   
  Complaint: 23872293
  
  I am rejecting this response because:
  You don't often get email from ****************** Learn why this is important
  This dispute has not been resolved. Please do anything more that you can. This company is unscrupulous and has given me the run around foe quite a while now. I am trying to get a refund of $56.69 from Groupon transaction of August 25, 2025. It was through Groupon that I ordered a TV streaming subscription. I never received a voucher or notice of subscription fulfilled. Next, I retried following their directions to no avail. I have filed a depute with Discover which is still unresolved. Can you help my refund? See Attached:
  Sincerely,
  
  C ******* *********