Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a company and purchased Quickbooks off of Groupon from a 3rd party company named ***********************. I downloaded the quickbooks on my laptop but it would not work, so I called Quickbooks themselves who told me and my office manager that this version of Quickbooks should not be sold and that this is an outdated version. I have tried to get a refund from the company, who has now stopped responding to my emails. I have also tried involving Groupon who has stopped responding to my emails. I am wanting a full refund for this purchase so that I can purchase Quickbooks directly from the company themselves instead of this 3rd party retailer who shouldnt be selling this software. L

  Business Response

  Date: 09/13/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I am truly sorry to hear about the challenges you've faced and understand how frustrating it must have been, especially after discovering that the version of Quickbooks you bought was outdated and not meant for sale. Here at Groupon, we value our customers and strive to help you resolve such issues.
  
  After reviewing the information you provided, it appears the voucher in question is associated with a different Groupon account than the one youve contacted us from. In order to assist you further and to ensure compliance with Data Protection regulations, I kindly request you to confirm the following details:
  
  - Your full name
  - Name of a deal purchased in the last 12 months
  - Last 4 digits of the card used for the purchase
  - Billing address
  - Exact amount paid for the purchase
  - If the purchase wasn't made via credit card: Specify the payment method used
  
  Once I have this information, I will carefully review your case to address the issue and work towards a prompt resolution.
  
  Thank you for your patience and cooperation in this matter. I look forward to your reply and am committed to assisting you every step of the way.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/15/2025

   
  Complaint: 23869457
  
  I am rejecting this response because:

  I sent Groupon an email yesterday without a response back. I am requesting a refund, especially after reading all of the reviews made by multiple other people who purchased quickbooks through Groupon. Multiple other reviews listed that purchasers had the EXACT same problem as I did. ********** also listed that the company sold them ( the purchasers), quickbooks associated with someone elses ACTIVE quickbook accounts!!! I have been fighting this with Groupon and the company I purchased from for weeks without a resolution. I want a refund immediately. 
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 09/17/2025

  Hi *****,
  
  Thank you for reaching out and sharing your concerns. I completely understand how frustrating this experience must be, especially after reading similar reviews from other customers, and I sincerely apologize for the inconvenience you have faced. I want to assure you that we take your feedback seriously and are committed to helping you use the product you purchased.
  
  After reviewing your case, we have escalated the issue to our internal team, who has worked closely with the merchant. They have confirmed that your purchase of QuickBooks Desktop Pro Plus 2024 for Mac is a valid, current release for Mac and is not outdated. The license is active, has been redeemed successfully, and the installation and activation are valid.
  
  However, QuickBooks Desktop for Mac does have compatibility requirements depending on the macOS version installed on your device. Specifically, QuickBooks Mac 2024 requires macOS 12.0 or later. If your MacBook is running an older version of macOS (for example, High ******* Mojave, Catalina, or Big Sur), the program may not install or run properly, which can create the issues youre experiencing.
  
  In situations like this, the merchant has offered two potential solutions to ensure you can use QuickBooks successfully:
  
  1. Provide an alternate compatible QuickBooks Mac version (e.g., QuickBooks Mac 2019) that works on older macOS systems, or
  2. Assist with installation on a supported Mac system or guide you through upgrading your macOS version if possible.
  
  Because the license you purchased is valid and has already been redeemed, the merchant has denied the refund. However, they are committed to helping you access and use QuickBooks, and I strongly encourage you to reach out to them directly. Please provide your current macOS version so they can determine the correct installer or alternate version for your system.
  
  You can contact the merchant here: *****************************************
  
  Kindly allow 35 working days for the merchant to respond, as they may be handling a high volume of inquiries at the moment.
  
  We understand that this has been a frustrating process, and we appreciate your patience as the merchant works with you to resolve the compatibility issue. Our goal is to ensure that you are able to successfully use the product you purchased.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/23/2025

   
  Complaint: 23869457
  
  I am rejecting this response because:

  I sent the business an email today and they are mad at me because I wrote reviews and contacted the BBB. I cannot get this to work!!! ********** has tried to help but they said that this version is outdated.. i want a refund so I can purchase directly through Quickbooks. If the seller will not get me a refund then Groupon needs to since this purchase was a guaranteed purchase or else my money would be refunded to me. Im tired of fighting about it. I purchased this 5 weeks ago what have I not yet received a refund? Groupon allows people to sell on their platform then they should be responsible for any issues. 

  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:09/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purhased **** Club voucher from Grupon for 25.oodollars, on Aug ******* expiration. Date Oct 27 2025.**** club will not accept Grupon Voutchers although the voucher was for ***********Grupon refuses to give a refund,saying I dad to use it within 3 days.But the voucher did not expire for two months

  Business Response

  Date: 09/13/2025

  Hi Tuula,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I understand how frustrating it must feel to purchase a voucher and be unable to use it as expected. Please accept my sincere apologies for any confusion this has caused.
  
  Regarding your $25 **** Club Membership voucher (Order #**********) purchased on August 28, 2025, it appears that the voucher was not redeemed according to the instructions provided. **** Club requires that the redemption process be completed online using the Redemption Code included in your voucher. Visiting **** Club directly without redeeming online is why they were unable to accept the voucher.
  
  Here are the correct redemption steps to ensure your membership is activated:
  
  1. Go to My Stuff and find your ***** Club voucher.
  2. Click "Redeem Online." You'll be redirected to the merchant's website, and your redemption code will be automatically applied for the membership option that you have purchased.
  3. Enter your information to create your **** Club membership account. You will be asked to enter a credit card number for auto-renew purposes only.
  4. Click "Start Membership" and you will receive a prompt to begin shopping online. Go to "My Account" to find your membership number. Download the **** Club app in your App Store in order to receive your digital membership card.
  
  Ive reviewed your refund request, and unfortunately, the timeframe for refunds under our policy has already passed. This means we are unable to process a refund for this purchase. For further details, you can review our Groupon Promise policy here: **************************************************************************.
  
  I understand this may not be the resolution you were hoping for, but I hope these instructions help you successfully activate your **** Club membership so you can take full advantage of your purchase.
  
  If you encounter any difficulties during the redemption process, please dont hesitate to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this ******** Cleaning svc in the spring to use in the fall. Order #****-14987-508948 and paid $41.25 which included a discount. Wanted to set up an appt and a notice stating this company is under Investigation regarding possible closing of business. The expiration date for this service is September 20th, 2025. We have used this business a few times and now we hear this. We would like a refund to our Groupon account if nothing else thank you. ******** ********** 9/11/2025

  Business Response

  Date: 09/13/2025

  Hi ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I completely understand how concerning it must feel to hear about a potential business closure, especially when you purchased the voucher intending to use it later in the season. Please accept my sincere apologies for any confusion or inconvenience this situation has caused.
  
  I want to assure you that we have escalated your concern to our internal team, and they have confirmed that the vouchers will be honored once the new location opens on October 1, 2025. While the previous location may have been under review, the new location will accept all vouchers, ensuring that your paid service can still be redeemed. Details about the new location will be shared as soon as they become available so that you can plan your appointment accordingly.
  
  I also understand that your voucher was set to expire on September 20, 2025. We want to make sure you dont lose the value of your purchase. Even though the voucher has expired, you are still able to redeem it for its paid value toward the specified service. Please note that since the deal price no longer applies, you may be required to pay the difference based on the current pricing for the service on the day you schedule your appointment.
  
  At the same time, we completely understand if you would prefer not to use the voucher under these circumstances. As a gesture of goodwill, we are happy to offer you a full refund in Groupon credits. This allows you to use your refunded balance toward any other Groupon deal at a future date. Groupon credits are easy to use, never expire, and can be applied to any available deals on our website.
  
  To proceed with your refund in Groupon credits, please follow these steps:
  
  1. Make sure you are logged into your Groupon account using the email address ******************************.
  2. Access the refund link: *****************************************************************************************************************************
  
  The above refund link will remain valid for the next 3 days and will provide you with the appropriate refund options to process your refund.
  
  Please note that the refund will cover the amount you paid, excluding any applied discounts. Once youve clicked the link, kindly confirm that you were redirected correctly to the refund page. If you encounter any issues or need assistance, please reference Case ID: ******** and contact us immediatelywe will ensure your refund is processed smoothly.
  
  We truly value you as a Groupon customer, and our goal is to make sure that your experience remains positive despite these unforeseen circumstances. Whether you choose to redeem your voucher at the new location or receive the refund in Groupon credits, we want you to feel confident that your purchase is secure and that we are here to support you every step of the way.
  
  Thank you again for your patience and understanding. Please dont hesitate to reach out if you have any further questions or concerns.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $186 for a Groupon in March. I canceled the Groupon in June so I got a refund in Groupon Bucks (a credit on Groupon). In September I went into my account to use the credit to find my name and other account information had been changed and someone else had access to my account and was attempting to buy items with my Groupon credit. It has been three days of me trying to contact Groupon to regain access to my account by resetting my password and their website does not allow me to. They are effectively holding onto my money and I am unable to use it to buy a new item through Groupon. At this point I am fed up with Groupon and want the money refunded to my credit card so I can be done with this company. I do not trust Groupon to keep my account, and my *************************** Bucks safe so I can use them when I need them. I have tried resetting my password and their website wont allow it. I have reached out to them several times to no avail. I am tired of trying to get into this account. I want my money back to my credit card.

  Business Response

  Date: 09/14/2025

  Hello ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for reaching out, and Im truly sorry to hear about the difficulties youve experienced. I understand how important this purchase was to you, and I appreciate you sharing the contextits clear this situation has caused a great deal of frustration, and we want to help make it right.
  
  Weve escalated your case to our technical team to investigate the login issue and unauthorized changes.
  
  We understand your concerns about account security and the safety of your Groupon Bucks. Once we verify the account and confirm the issue, well do our best to resolve it promptlyincluding exploring refund options if necessary.
  
  Thank you again for your patience and for bringing this to our attention. Were here to support you and will follow up as soon as we have more information.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 4, 2025, I attempted to purchase tickets through Groupons website. During checkout, I received an error message stating the transaction was aborted and would require a 6-digit email verification code to complete. I never received the code and never submitted one. Based on the messaging on screen, I reasonably assumed the transaction failed.However, Groupon later processed the transaction without that verification step and sent tickets via email. I never authorized the final step, and I did not use the tickets. Groupon refuses to issue a refund, claiming all sales are final even though this is not a cancellation but a failure in their transaction process.Their system bypassed a required security step, resulting in a charge I never approved. Their customer service has refused to provide any backend audit log showing that I entered the verification code, because no such entry exists.This violates consumer protection standards regarding digital authorization. I am requesting a full refund and for Groupon to acknowledge that this charge was improperly processed without final consent

  Business Response

  Date: 09/14/2025

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Thank you for reaching out and for providing additional details about your experience.
  
  Weve carefully reviewed your order from August 4, 2025, and want to clarify what occurred during the checkout process.
  
  The verification screen you encountered is part of our account registration process, not the purchase itself. Since your order was placed as a guest, the system does not require email verification to complete the transaction. Instead, guest orders are processed immediately, and confirmation is sent directly to the email provided at checkout.
  
  We understand that the messaging may have caused some confusion, especially if you were also attempting to register your email for a Groupon account around the same time. However, weve confirmed that your order was processed successfully without any errors, and the tickets were delivered as expected.
  
  As the transaction was completed correctly and the tickets were issued, were unable to issue a refund in this case. We also see that a dispute has been filed with your bank you're welcome to continue working with them for any additional support regarding the charge.
  
  We truly appreciate your understanding and regret any frustration this situation has caused. Please dont hesitate to reach out if theres anything else we can help with.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/15/2025

   
  Complaint: 23865187
  
  I am rejecting Groupons response because it is inaccurate, misleading, and does not address the core issue: I did not authorize the transaction.
  

  
  Groupon claims that the verification screen I encountered was part of account registration, not the checkout process. That may be technically true. However, that exact screen appeared while I was attempting to complete the purchase, which is deeply misleading from a user experience perspective. The message said: The operation was aborted. A confirmation code will be sent to your email. I never received a code, and I never entered one. Based on that screen, it was completely reasonable to assume the transaction had failed.
  
  Furthermore, Groupon claims I checked out as a guest, yet simultaneously asserts that I agreed to terms and accessed the tickets via a Groupon account. These two statements cannot both be true. If I truly checked out as a guest:
  
  I did not create a Groupon account.
  I was not presented with full account-based terms of service to agree to.
  I had no way of logging in or managing the tickets post-purchase.
  There was no final confirmation button or code entry on my part.
  
  And yet, somehow, the tickets were later found in a Groupon account under my email address suggesting that either an account was automatically created without my consent or that the guest checkout system was merged into an existing account. If thats the case, then Groupon initiated actions that I did not authorize, and the communication around this flow was vague at best and deceptive at worst.
  
  
  To clarify:
  I never received or entered the required confirmation code.
  The system itself told me The operation was aborted.
  I assumed the purchase had failed, and I bought tickets directly from ******************
  I used the ***************** tickets.
  The Groupon tickets remain unused.
  
  Groupon has still not provided any backend audit log or timestamp showing that I completed the transaction. A confirmation email is not legally sufficient proof of user authorization under Regulation E (12 CFR 1005) or basic digital transaction consent standards.
  

  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:09/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 *** tickets from GROUPON on 2/4/2025. They only sent me the offer redemption for 1 ticket and I have never received the offer redemption for 2 other tickets. I have reached out to Groupon customer service and asked for a refund. However, they refused to refund me and said the 2 tickets were redeemed. I asked them to check when did they emailed me the offer redemption, they cannot and just kept saying tickets were redeemed.Indeed I have to buy 2 extra tickets when I was trying to redeem the tickets at the theater.

  Business Response

  Date: 09/11/2025

  Hello Jingyi,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for reaching out, and Im sorry to hear about the trouble you experienced with your *** ticket vouchers.
  
  Ive reviewed your order, and I can confirm that all three Groupon vouchers were redeemed on March 14, 2025. Once redeemed, the actual movie tickets are sent directly to you via email from *** Theatres.
  
  Please note:
  
  - The Groupon voucher is not the actual movie ticket it must be redeemed on **** website.
  
  - Upon redemption, *** sends the e-tickets to the email address associated with your Groupon account.
  
  If you did not receive your *** tickets or are missing some of them, we recommend reaching out to **** Offer Redemption Support directly. You can contact them at:
  
  **********************************************
  
  They will be able to confirm the delivery of your tickets and resend them if needed.
  
  Please let us know if you need help contacting *** or if theres anything further we can do from our side.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/22/2025

   
  Complaint: 23863121
  
  I am rejecting this response because:

  I have never received any redemption email for that 2 tickets!

  please provide me your evidence for details include when and how and which email of mine you have sent to. Or provide the evidence that *** confirmed that 2 tickets were redeemed.

  if someone redeemed that 2 tickets, means that 2 were stolen!
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 09/28/2025

  Hello Jingyi,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for your message and for sharing your concerns. I understand how frustrating it must be to feel like you did not receive the tickets you purchased.
  
  To clarify, the vouchers you purchased through Groupon are codes that must be redeemed on **** website. Once you redeem these vouchers, ***** directly sends the actual movie tickets to the email address linked to your Groupon account**. ********************** does not send the actual tickets we only provide the voucher codes.
  
  According to our records, all three vouchers were redeemed on March 14, 2025. However, since you have not received the two *** tickets, I recommend contacting **** Offer Redemption Support directly at **************************** They have the system access needed to:
  
  * Confirm when and to which email address the tickets were sent
  * Resend any missing tickets
  * Investigate any possible unauthorized redemption
  
  Please let us know if you would like assistance reaching out to ***, or if you receive any response from them that we can help with.
  
  We want to help you resolve this and ensure you get what you paid for. Thank you for your patience.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/30/2025

   
  Complaint: 23863121
  
  I am rejecting this response because:

  I purchased the tickets from Groupon not ***. Groupon is the party that has the deal with ***. Groupon should refund me and request refund from ****

  I have never received any offer redemption email for that 2 tickets from either *** or Groupon. Both of you could track this information by your system, not me. 
  

  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:09/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business Sha Beauty bar on Groupon is not a legitimate business. This is a person who lied and mislead me and had me drive almost 2 hours away to find out she works out of her home and not out of a salon as advertised on Groupon. I had already driven and paid tolls and a deposit, so I had no choice but to stay and get my hair done. Her house was not compliant with the health standards, and I ended up getting a rash from the horrible hair and unsanitary conditions. On top of that she refused to honor the Groupon price and told me I had to pay more. The work she did was horrible, it usually takes 5-7 hours to do a full head of braids, she completely rushed it and did it under 3 hours because she had to pick up her child, which is fine but why book me at that time when you knew you were not going to have time to finish the job properly. Additionally, she promised me that she could achieve the exact style I wanted with the color only to find out when I got there, she did not have the right hair or color. The braids were falling off from day 1 and the ends were rough, frizzy, falling apart and basically looked horrendous. I had to catch a flight that night and I was not going to argue with her in her home especially after she kept telling me that she is "cray cray" and has done a lot of unsavory things, so I paid and left. I asked her to return a portion of the money the next day when the braids started falling out and she refused. I feel that Groupon should bear some responsibility and work to help me get a refund because I would have never trusted her or known of her business if it wasn't for Groupon and they should have ensured that she clearly stated on the deal that she is working out of her home and not a sanitary salon. If this was disclosed to me then I would never have went to her.

  Business Response

  Date: 09/15/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Thank you for bringing your experience with Sha Beauty Bar to our attention. We sincerely apologize for the inconvenience, distress, and dissatisfaction you encountered during your appointment. Your concerns regarding misrepresentation, unsanitary conditions, pricing discrepancies, and the overall service experience are deeply troubling and taken very seriously.
  
  At Groupon, we strive to ensure that all businesses listed on our platform meet our standards of professionalism, transparency, and customer care. We regret that this was not your experience and understand how disappointing and frustrating this situation must have been for you.
  
  Unfortunately, we were unable to locate any orders associated with the email address ********************* In order to investigate this matter further and assist you appropriately, we kindly request the following information:
  
  The order confirmation number
  The voucher Redemption Code
  Any alternate email addresses that may have been used to make the purchase
  The amount of the charge(s)
  The date of charge(s)
  
  If the charges are on a credit/debit account, please provide the following information:
  
  The name on the card that was charged
  The type of card ****** MC, AmEx, etc.)
  The last 4 digits of the card
  The expiration date on the card
  The billing address associated with the card
  
  If the charges are on a ****** account, please provide:
  
  The ****** invoice ID reflecting the chargeExample: xxxxxxxx-xxxx-xxxx-xxxxxxxxxxxx (this ID will be alphanumeric)
  The email address registered to the ****** account
  
  Please reply to this email with the above details at your earliest convenience. Once we receive this information, we will be able to review your case more thoroughly and take appropriate action.
  
  Again, we truly apologize for your experience and appreciate your patience as we work to resolve this matter.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  false advertisment with groupon, I bought 2 carpet cleaning groupons with in a week. ***** was purchased on 8/28/25. The carpet *** is ******, they hung up on my husband mulit. times today as he was trying to set up an appointment with them, then blocked his number. Groupon is wanting me to pay 5.00 to get my refund back.. There is zero humans to speak with at groupon!

  Business Response

  Date: 09/11/2025

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thanks for reaching out, and Im sorry to hear about your experience.
  
  After reviewing your case, Id like to clarify a few key points:
  
  - We do not charge any fees for refunds or cancellations. There is no $5 refund charge or cancellation penalty at Groupon this has never been part of our policy.
  
  - The only communication weve received from you is via a single chat session with our support team on September 9, 2025. In that session, our agent attempted to assist and offered to escalate the matter for further review, which was done.
  
  - If you were informed of any fees or spoke with anyone claiming to represent Groupon who mentioned charges, its likely you may have interacted with a third-party website or service not affiliated with us. We strongly advise only using our official channels such as ******************************************************** to contact us directly and securely.
  
  Regarding the merchant:
  
  - You reported that the merchant did not respond to multiple calls and may have blocked your number.
  
  - We escalated this concern internally and the merchant has since replied to confirm that they are accepting customer calls at ************** the same number you reported calling. We encourage you to try contacting them again. If you're still unable to reach them, let us know and well be happy to revisit this with our team.
  
  We appreciate your patience and your feedback. If you'd like us to continue reviewing your request or need help with anything else, please reply directly to this message.
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased teeth whitening through Groupon on September 4, 2025 for $89.00. When I arrive to my appointment, the salon was unable to redeem my voucher by clicking on it like they would normally do, they attempted to input a redemption code thats provided by Groupon that enables them to do it manually, and that wouldnt work either. They asked me to call Groupon, there is no ***** number available through their app to speak to a live agent, I attempted to look for a number online and none was available. The only customer service available was automated, so thats where I started, however it continued to reroute me to instructions on how to redeem it. The Salon honored that price I paid for on Groupon and I again paid $89 so that I could keep my appointment. I have tried multiple times to reach a live agent through their automated system and it appears that the system is down. I attempted to cancel my purchase and it said its been over three days and that I couldnt cancel any longer. This is extremely frustrating, especially when youre giving somebody money for a service that is not provided and then youre unable to contact them to complain or inquire about a problem.

  Business Response

  Date: 09/15/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Please accept our sincere apologies for the frustration and inconvenience youve experienced. This is certainly not the experience we want you to have, and Ill be happy to help you find a resolution.
  
  To better understand what happened and ensure this is addressed properly, wed greatly appreciate any additional details you can provide about your visit, such as:
  
  - The name of the person you spoke with at the salon
  - Error messages or issues encountered when attempting to redeem the voucher
  - The address of the location you visited
  
  We take customer feedback seriously and will be addressing this matter directly with the business to help prevent similar issues in the future. If theres anything else you'd like to share about your experience, please feel free to include it in your reply.
  
  Regarding your difficulty contacting support, we understand how frustrating that must have been. At this time, our phone lines are not active, but we are available 24/7 via chat and email. You can contact our customer support team anytime through the following link: ******************************************
  
  Thank you for your patience and for bringing this to our attention. I look forward to assisting you further and getting this resolved for you.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a groupon to print my pics with printer pix, and the website does not work for a code...I have chatted with both the company printerpix and Groupon several times asking for a refund. This refund has never been processed and the order was placed weeks ago. There customer service is atrocious...and i just want my purchase amout back.

  Business Response

  Date: 09/11/2025

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Im sorry to hear about your experience trying to redeem your Printerpix voucher.
  
  Weve thoroughly reviewed your case, including prior chats, and confirmed that both vouchers associated with your order are valid and working as expected. In fact, weve tested the redemption process on our end and also escalated your concern to the merchant. Theyve confirmed there are no issues with the redemption process on their website.
  
  We also sent you the direct redemption links to make it easier, but your only response was that they dont work. Unfortunately, you have not provided any screenshots, error messages, or details to help us identify what the specific issue is and without that, we havent been able to troubleshoot further.
  
  As it stands, your order is not eligible for a refund under our policy, as the cancellation window has passed and the vouchers are still active and functional.
  
  That said, if youve decided not to use the vouchers and simply no longer wish to complete the redemption, wed be happy to offer a one-time exception and issue a refund in the form of Groupon Bucks. This credit does not expire and can be used toward any future purchase on Groupon.
  
  Please let us know if youd like us to proceed with that.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/15/2025

   
  Complaint: 23861370
  
  I am rejecting this response because: i want a refund on both my orders and have yet to see it delivered thank you 
  
  Sincerely,
  
  ****** *******