Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,853 total complaints in the last 3 years.
1,326 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/23/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased from Groupon a deal for **************************** in ********, **. I called ahead of time (ahead of making the Groupon purchase) to make sure the Park still had an old car you can rent to see the animals as the animals can be rough on a car. Upon arriving at the Park it turns out the car overheated and was not available. I said I could NOT take my own car in the Park d/t possibility of real damage. I spoke with Scout and Lorain at the Park who said I needed to contact Groupon for a refund as I purchased this through Groupon. One of the issues is that the Groupon LOOKS redeemed as the Park redeems it upon entering, then you go in the park store to secure the old car - so the Groupon was redeemed at the gate, but not able to be used. I tried contacting Groupon without success via phone and website with a live chat agent supposedly.
Business Response
Date: 07/26/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I sincerely apologize for the inconvenience you encountered during your visit to the ****************************. I understand how disappointing it must have been to arrive and discover that the rental car was unavailable, especially after taking the time to verify beforehand.

We appreciate your understanding and patience while we work towards resolving this matter. While I understand that you prefer phone support, unfortunately, we're unable to provide that service at the moment. However, our customer support team is always available to assist you via chat or email. You can connect with us through our FAQ page here: [******************************************].

Since your voucher is marked as redeemed, I will escalate your claim to the merchant for further review and resolution. Please be assured that we are dedicated to addressing this issue, and you will receive a response from us as soon as possible.

Thank you for your patience and understanding in this matter. Please let me know if there is anything else I can assist you with in the meantime.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 07/28/2025

Complaint: 23643507

I am rejecting this response because: I still need a refund for the $60 I paid as I was unable to use the voucher.

Sincerely,

******** ******
Business Response
Date: 08/03/2025
Hi ********,

Thank you for reaching out and sharing your concerns with us. I completely understand your frustration regarding the inability to use the voucher and the need for a refund.

Upon thoroughly examining your account, I can confirm that your Order #********** was refunded to Groupon Bucks on July 29, 2025. An email confirmation was sent out shortly after the refund was processed. If you haven't seen this email, please take a moment to check your spam folder, as sometimes our messages end up there.

The Groupon Bucks from your refund are readily available in your account, never expire, and can be used towards any purchase on our site. You can view your current balance in the top right corner when you're signed in at [***************************************************************]. When you decide to make a new purchase, simply select "Apply available Groupon Bucks" under the Payment Method at checkout, and the corresponding amount will be deducted from your total.

Thank you for your patience and understanding. Please dont hesitate to reach out if you have any further questions or need additional assistance.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:07/23/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have reached out to Groupon, via chat, via email, via phone, to the vendor, to every option they gave with ZERO resolution or refund to the money that was taken fraudulently and by not offering any resolution to the situation. I am so tired of being scammed by companies that force you to use chat, sell products for another vendor or person and make you go through hundreds of hoops to get a resolution. A scam is a scam and I even asked if they could send me the vouched to be refunded that way. They will not help and will not respond with a solution such as a refund or replacement. I first was issued the wrong quickbook voucher for ********* in May, Groupon then issued me a new one for the correct Mac application of quickbooks, I had to use the groupon bucks of $180 to put towards the purchase of the new Mac Quickbooks Application which was an additional $46. I AM SEEKING THE FULL REFUND OF $230.00 FOR THE NON WORKING AND UNUSED QUICKBOOKS APPLICATION FOR MAC AND THE PORTION I HAD TO APPLY TOWARDS IT FOR $180. I have done everything I can to email the vendor, the supplier and have experienced multiple chats without any resolution. Please help me get my money back. It appears on the reviews this has happened to MANY people.
Business Response
Date: 07/26/2025
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I sincerely apologize for the frustration and inconvenience you've experienced I understand how exhausting and disappointing this situation has been for you, and we appreciate your persistence in trying to get it resolved.

Ive reviewed your correspondence thoroughly, including your order history, communication logs, and your most recent comments.

Regarding your QuickBooks for Mac order:

Weve contacted the merchant, ********* Solutions, for verification. According to their records, the following product was correctly delivered and fulfilled based on the deal terms:

Product: Intuit QuickBooks Desktop Pro Plus 2024 Lifetime Activation for Mac (1 User)
License Code: ************

There is no indication that a Windows version was provided in error. The license details match the listing, and the redemption was processed as advertised.

To assist further, the merchant has requested that you contact them directly at:
?? **************************************************
Please include the license key ************** and your email address in the message so they can quickly locate your order and assist with troubleshooting or installation support.

Next Steps:

If you do not receive a response from the merchant within 48 hours, please reach back out to us and include a screenshot of your email to the vendor. Well be happy to escalate the issue further from our end.

Once again, Im sorry for the experience youve had. Please rest assured that we are committed to helping you reach a resolution.

Kind regards,
******* ***** B
Manager, Groupon Customer Support
Initial Complaint
Date:07/23/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a **** Club membership through Groupon. When redeeming it at the store it gave me an error, the **************** desk at **** club said my email was already registered with them thats probably the reason why I couldnt redeem it. I tried to explain I have never had a **** club membership but she said to contact Groupon. The problem is there is no way to contact them via email, chat or phone. All I want is a refund. I have 3 days to get a refund but I cannot even contact them to request it. Today is day 2.
Business Response
Date: 07/25/2025
Hi Analin,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I'm truly sorry to hear about the difficulties you encountered while redeeming your **** Club membership.

While we understand your preference for phone support, we unfortunately don't offer this option at the moment. However, you can always reach our customer support team via chat or email through our FAQ page: [******************************************].

Upon a comprehensive review of Order # **********, I see that you managed to reach out to our support team via chat. I'm pleased to inform you that our team has processed a full refund for this order to your original form of payment. Please be aware that while we issue all refunds immediately, your financial institution may take a few days to post the credit to your statement.

Thank you for your understanding and patience. If there's anything more you need or if you have any further questions, please feel free to let us know. We're here to help.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:07/23/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a Groupon deal for a teeth whitening at Bright Smiles. Per Groupon instruction, the appointment was scheduled. I got to the place and it was closed up. I contacted Groupon for a refund and their response was credits only bec refund time had passed. The voucher was not expired and it wasnt my fault the place was closed up!!! I paid for a service that i cant get now!! I wasted my day, my time and my gas to get there and back. I want refunded!
Business Response
Date: 07/24/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I sincerely apologize for the inconvenience you faced with your scheduled teeth whitening appointment at Bright Smiles. It's truly regrettable that you arrived for your appointment only to find the location closed. I understand how disappointing and disruptive this has been for you.

Upon reviewing your situation, our team initially processed a refund to your Groupon credits as it was outside the standard refund timeframe. However, I understand that you prefer a refund to your original payment method. Considering the circumstances, I have taken the liberty of processing a refund back to your original form of payment. Please keep in mind that while we issue refunds immediately, it may take a few days for your financial institution to reflect this credit on your statement.

Thank you for your understanding and patience in this matter. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:07/23/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased three separate vouchers on Groupon, each for a different service from the same business. Im an attorney, and I make a point to read fine print carefullyespecially when using Groupon, where terms can vary widely.Each of my vouchers included the phrase: Limit 1 per visit. Limit 1 per person. This language was listed individually on each voucher, with no further clarification. I reasonably interpreted this to mean that only one voucher could be used per service and per visitnot that I was prohibited from purchasing multiple different services from the same business.However, when I contacted the vendor to schedule my appointments, I was told they would only accept a single Grouponregardless of the service. This was not disclosed anywhere on the deal page or the voucher terms. Notably, Groupon is currently selling approximately 10 different offers for this same business, yet this limitation is never made clear to potential buyers.I contacted Groupon to request a refundsomething I believe is entirely reasonable given the lack of disclosureand was denied a return to my original payment method. Instead, I was offered a refund in the form of Groupon Bucks, which I find unacceptable. I attempted to explain the situation to customer service, and reiterated my request for a proper refund. They declined to make any exception or take responsibility.I am submitting this complaint in the hopes of resolving the matter with a full refund to my original form of payment. I would prefer not to escalate further, but will do so if necessary.I will not be making future purchases from Groupon. Given the company's steep decline in recent years, treating customers this way is not only short-sighted, but helps explain why Groupon has lost over 99% of its value since its IPO...
Business Response
Date: 07/24/2025
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comments as well as all internal Groupon correspondence related to your case. I also just sent a direct response to your email address on file: ******************************.

Regarding Your Complaint:
I sincerely apologize for the inconvenience and frustration this situation has caused. We completely understand how the interpretation of the voucher terms could reasonably lead to confusion, and we truly value customers like you who take the time to share thoughtful and detailed feedback.

While it is generally not our policy to issue refunds beyond the standard cancellation window, we recognize that the merchants policy was not clearly stated on the deal page. As such, we have made an exception to our policy and approved a full refund to your original payment method for the affected vouchers, as a one-time courtesy.

To initiate the refund, please log into your Groupon account using the email address associated with your purchase *********************** and access the following secure links:

Refund for Order #********** : *****************************************************************************************************************************

Refund for Order #********** : *****************************************************************************************************************************

Available Refund Options:
Groupon Credits Instantly available and never expire.

Original Payment Method May take up to 14 business days to appear, depending on your financial institution.

Please note that the refund will reflect the amount paid, excluding any applied promotional discounts.

Again, we appreciate your feedback and are committed to improving both our transparency and customer experience. Please note that similar exceptions may not be granted in the future, and we encourage you to make use of your Groupon purchases as intended whenever possible.

Thank you for your understanding and for giving us the opportunity to resolve this.

Warm regards,
******* ***** B
Manager
Groupon Customer Support
Customer Answer
Date: 07/24/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ****
Initial Complaint
Date:07/22/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 9, 2025, I received an odd email. "Purchase Confirmed: Thank you for your purchase!" The email was for an unauthorized Groupon purchase. When I saw this email, I was at a *************** soccer game in **. (This info will be pertinent later on.)I changed my password as quickly as possible, and I contacted Groupon. They didn't get back to me until 8 days later (July 17). They told me in an email: "Unfortunately, due to our refund policy and the nature of this deal, it was a non-refundable deal. Based on the nature of this deal, we pay the merchant for the voucher and cannot offer a refund, as per the conditions set by the partner when they agreed to feature the deal on our site."I reiterated that this was NOT about refund policy. This was an unauthorized purchase due to an account compromise. I then followed up with extensive documentation to prove my case:I provided photo and ticket proof with metadata showing I was at *************** in ********** at the time of the transaction (around 3PM). The purchase originated from ********, **, where I was NOT located.I included the device IDs and IP addresses of my actual devices a MacBook and a ******* Galaxy S24 Ultra and asked Groupon to compare them to the unauthorized login.I also pointed out that the Discover card used for the transaction was inactive, and Discover had already flagged the charge as fraud before I even contacted them. I provided an audio recording of the Discover agent confirming this.Despite all this, Groupon responded claiming there was no evidence of account compromise. When I asked if they compared my proof to the hackers login details, they did not respond. They ignored my verified location, unmatched devices, fraud flag from Discover, and overwhelming evidence my account was compromised.I am requesting Groupon return the $37.99 charged to me.All documentation, emails, device logs, and recordings are available upon request.
Business Response
Date: 07/24/2025
Hello ********,

Thank you for reaching out to us through the Better Business Bureau.

Ive reviewed your most recent comments as well as all internal Groupon correspondence related to this matter.

I also just responded to you directly via email from **************************.

Regarding your complaint, we are here to help you resolve your concern regarding the unauthorized charge.

I'm truly sorry to hear about this situation. I fully understand how upsetting and concerning it is to discover unauthorized activity on your account, especially when you've taken the time to provide detailed documentation. Please rest assured that your account security is our top priority, and we take such reports very seriously.

? At this time, I can confirm that no credit card is currently linked to your Groupon account, which prevents any further transactions from being made.

? We strongly recommend following up with your financial institution, which has already flagged this transaction as fraudulent. They are in the best position to assist you through their official dispute process, and we will fully cooperate with any inquiry they initiate.

Additionally, Ive sent you a separate email containing password reset instructions to further protect your account. If you dont see it in your inbox, please check your spam or junk folder. For maximum security, we recommend creating a strong new password using a mix of uppercase and lowercase letters, numbers, and symbols.

Although our initial determination did not find conclusive evidence of unauthorized access based on the information available at the time, I sincerely appreciate the extensive documentation youve provided.

We deeply regret any frustration this situation has caused and are committed to providing full support throughout this process.

Please continue the conversation via the direct email Ive sent. If you have any additional questions, feel free to reply to me there.

Thank you again for your patience and cooperation.

Warm regards,
******* ***** B
Manager
Groupon Customer Support
Customer Answer
Date: 07/24/2025

Complaint: 23640367

I am rejecting this response because:
The only resolution Groupon has provided is changing my password, which I already did immediately after seeing that my account was compromised on July 9th.
Secondly, the resolution I'm seeking is the return of $37.99.
Thirdly, I would like to hear the response to two questions from Groupon. (A) why the extensive documentation of proof I provided was deemed invalid as evidence of an account compromise and (B) what proof would you additionally need, on top of the ** mismatch, photo metadata proving an alibi, and more that I have provided, to prove that my account was compromised? I've thrown everything, including the kitchen sink, at this. What more do you want?
Additionally, I have requested to see the details of all of my personal login details so that it can be compared to the hacker's purchase activity. Guaranteed, as Ive already shown, this hacker's **, device details, and transaction differ from mine. Plus, my older, AUTHORIZED transactions from Groupon should also differ from this wayward, unfamiliar hacker activity.
Ultimately, I just want Groupon to answer these questions so that I can get my stolen $37.99 back

Sincerely,

******** ******
Business Response
Date: 07/26/2025
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint, I sincerely apologize for the frustration and inconvenience this matter has caused. I understand how distressing it is to deal with unauthorized activity on your account, and I want to assure you that your concerns are being taken seriously.

We appreciate the substantial documentation you've provided, including the ** mismatch, geolocation metadata, ticket receipts, and confirmation of the password change on July 9. Your diligence has not gone unnoticed.

While our internal investigation did confirm that this order is an unauthorized order.

Regarding your request to access your personal login and activity history for comparison purposes, we understand and respect your right to access your data. You can formally request a copy of your personal data by visiting our privacy portal here:***************************************************

where we handle such requests in compliance with data protection laws.

In the meantime, we still recommend initiating a dispute with your bank or card issuer. Once that process is underway, Groupon will fully cooperate with their investigation and support a refund where appropriate.

Once again, Im truly sorry for the trouble this situation has caused. Please dont hesitate to reach out if you have further questions or wish to proceed with escalation.

Thank you for your understanding.

Regards,
******* ***** B
Manager
Groupon Customer Support
Customer Answer
Date: 07/28/2025

Complaint: 23640367

I am rejecting this response because:

Groupon has now acknowledged that the $37.99 transaction was unauthorized (see attached document titled Admission of Unauthorized Purchase). This admission follows extensive evidence I submitted: including IP mismatch, geolocation metadata, password change records (see attached document called "Password Change"), and a toll violation placing me in a different state at the time of purchase (see Toll Violation Email).

Despite this, Groupon has refused to issue a refund for the fraudulent charge, which raises serious concerns.

This isnt an isolated case.

Groupon reviews on "TrustedReviews" (see attached Groupon Reviews) reveal a disturbing pattern:

-A number of users have reported account breaches at **********************
-Users are then denied refunds even after presenting clear evidence of unauthorized access
-Groupon delays and deflects, often until the consumer gives up

I now suspect that Groupon is knowingly profiting from compromised accounts, either by refusing to refund stolen funds or by enabling a system where hacks go unremedied. Whether this is due to willful negligence or internal policy, it reflects systemic misconduct and possible consumer fraud.

As a result, I have filed a police report with Nassau County Police (see attached), and I've already escalated the issue to the *** and the NY Attorney General.

A class-action lawsuit may be the next step.

If Groupon agrees the order was unauthorized, it is both unethical and potentially unlawful to withhold the refund. This raises the question: How many more victims have been silenced using this tactic?

I respectfully urge the BBB to escalate this matter internally and flag Groupon for further investigation regarding potential abuse of consumer trust and possible violations of fraud and data protection laws.

Thanks so much for your continued support and advocacy in protecting consumers.

******** ******

Sincerely,

******** ******
Initial Complaint
Date:07/22/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for a massage, and the merchant would not return my phone calls in order to schedule an appointment.I have tried reaching out to the Groupon site on several occasions and I have not gotten this issue resolved yet. The coupon has expired.I want my money returned to me. The only way that I could reach out was through virtual chat. Which is a poor method for customer support.
Business Response
Date: 07/24/2025
Hi Enda,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I can understand how frustrating it must be to have purchased a voucher for a massage, only to experience difficulties in scheduling an appointment. I sincerely apologize for the inconvenience this has caused you.

We genuinely appreciate your feedback regarding our support options. While we currently do not offer phone support, I assure you that our team is committed to providing assistance via our chat or email options. For immediate support, you can always contact our customer support team through these channels on our FAQ page: [******************************************].

Regarding your Groupon Order # ********** for Body Therapy By ******, we have thoroughly examined your issue. I can confirm that the matter was escalated to our internal team, and on 1 June 2025, you were sent an email with a link to initiate your refund. It's possible that this email ended up in your spam folder, which might be why you missed it initially. I have sent you another email directly with the instructions on how to process your refund.

If you encounter any issues or have further questions, please feel free to reply to that email, and I will assist you promptly. We are here to ensure your concerns are addressed and resolved.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:07/22/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 1, 2025 I purchased 2 software downloads from Groupon for a total of $194.39. I had until August 1, 2025 to ****** and DOWNLOAD these 2 software programs. In reviewing my on-line Groupon account on June 23, 2025, both software products were shown as having been REDEEMED on June 14, 2025. In other words, I could NOT redeem them myself as their system showed that 'someone else' had already redeemed and downloaded the programs. I did NOT redeem or download either of these programs and assumed that someone must have 'hacked' the Groupon servers and stolen the software. I believed it was possible that other Groupon customers might be affected too. On June 23, 2025 I reported this to Groupon. Groupon responded on June 27, 2025 basically stating the 'the merchant has already provided this service'. While I had paid in full, I NEVER received the *********** order for me to have REDEEMED and DOWNLOADED the software, the Groupon servers would have had to send me an 'ACTIVATION ************** EMAIL'. I never received such an Email from Groupon which was confirmed by my original Email logs (this evidence was provided to Groupon on July 8, 2025). It would have been IMPOSSIBLE for me to have redeemed or downloaded this software. Any tampering would have occurred at the Groupon server since the REQUIRED 'ACTIVATION ************** were NEVER EMAILED TO ME! This basically means that someone with internal knowledge of the Groupon system apparently diverted the software downloads to an unknown third party.There were multiple ways Groupon could have confirmed I did NOT download and do NOT HAVE the programs, but they chose not to invest the time to do reasonable 'due diligence'. The attached PDF explains this in more detail. The bottom line...I paid $194.39 for 2 software programs that I never received and do NOT have. Groupon has NOT delivered what I paid for. I've simply asked for either the software or a refund ($194.39).
Business Response
Date: 07/26/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I genuinely understand how frustrating this situation must be for you, and I am truly sorry for the inconvenience and stress this has caused.

We take issues like this very seriously, especially when it pertains to the security and delivery of our products. Upon a thorough review, our internal team has contacted the merchant regarding your concern. They informed us that the license for QuickBooks Desktop Pro Plus 2024 1 User (Windows) was successfully delivered on June 14, 2025. I would kindly ask you to check both your inbox and spam folder for any delivery updates that might have gone unnoticed.

The merchant has suggested that if you encounter any further difficulties, you should reach out to their support team directly at ****************************** where they can provide dedicated assistance.

Rest assured, we are committed to ensuring our customers have a seamless experience, and I apologize again that this was not the case here. Your satisfaction is important to us, and we're here to help you get the support you need.

Thank you for your understanding, and please feel free to reach out if you need any further assistance from our side.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 08/01/2025

Complaint: ********

I am rejecting this response because:
I filed a complaint against Groupon with your office on July 22, 2025. *********** has assigned this complaint # ********. I received a letter from your office on Monday, July 28th that attached a response from Groupon. *********** gave me 7 days to provide a response.

I've attached a 2 page response plus have included the 2 page letter your office sent to me. I paid Groupon $194.30 for 2 software programs on June 1, 2025. After making multiple requests, they still fail to provide me the programs and refuse to refund my money.

I would sincerely appreciate your assistance in resolving this matter and look forward to your reply. Please contact me at ***** ****** Email:************************** regarding additional questions. Thank you in advance for your assistance.

***** ******
Email: **************************

Sincerely,

***** ******
Business Response
Date: 08/02/2025
Hi *****,

Thank you for reaching out and for providing such a detailed explanation of the issue. I sincerely apologize for the inconvenience and frustration you've experienced in trying to access your QuickBooks software and serial numbers. I completely understand how important it is to receive what you paid for, and how frustrating it can be when that process is delayed or unclear.

To clarify, Groupon serves as the facilitator by providing a redemption code that you can use directly with the merchant, in this instance, QuickBooks. We do not directly manage the delivery or activation of the software products. However, I appreciate your patience and want to assure you that we are committed to assisting you in any way we can.

Our team has thoroughly examined your issue and has connected with QuickBooks to gather more information. They have recommended that you reach out directly to their support team at ****************************** where their experts will be able to assist you further in resolving any activation problems and ensuring you receive the necessary activation links and serial numbers.

Please feel free to reach back to us if there's anything more we can do to help facilitate your communication with QuickBooks or any additional support you might need from our side. Your satisfaction is our priority, and we are here to support you throughout this process.

Thank you for your understanding and patience.

Warm regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 08/11/2025

Complaint: 23639268

I am rejecting this response because:
***** ****** reported via email
3 days ago (Fri, Aug 8 2025 at 3:05 PM)

To:"***************************************************************************************" <*********************************************************************************************************>
To Customer Relations: Complaint ID# ********

Attached is a 5 page *** file. The first 3 pages provide a timeline and detailed response. Page 4 & 5 are the actual Email responses between Groupon's Merchant and myself.

IMPORTANT UPDATE: Groupon's Merchant has admitted in his August 1, 2025 email (attached in the *** file) that they are at fault. While the Merchant originally claimed that I HAD DOWNLOADED THE SOFTWARE, they now admit that they know I DO NOT HAVE THE SOFTWARE as it was them [the Merchant] that physically came into my Groupon account and removed (auto-redeemed) the software on June 14, 2025 without notifying anyone of this action.

They know FOR A FACT that I currently do NOT have the software for which I've paid.

The Merchant (*******************) has PROMISED to deliver the software to me at my Email address *****************. He has, however, broken that promise. In order to receive the software, I was required to send a STATEMENT via Email to the Merchant saying..."YES, PLEASE SEND ME MY SOFTWARE AND CLASS". Once they received this, the Merchant promised to send my software "within 30 minutes of receipt" (please see their August 1st Email attached in the *** file). I sent this required Email on Wednesday, August 6th at 2:52pm (see the date and time stamp at the top of my Email in the attached *** file). As of the sending of this response Email to the BBB on Friday, August 8th at approximately 3pm, THEY STILL HAVE NOT SENT ME THE SOFTWARE AS PROMISED!

Groupon has had 4 CHANCES over a 6 week period to resolve this problem, yet has NOT. This is unfair and unreasonable and extremely poor customer service. Anything that your office can do to pressure Groupon to honor their obligation to get me the software for which I have purchased would be greatly appreciated.

Thanks to your office for your continued assistance. Please contact me at ***************** if there are any further question. I am equally happy to provide your office with ANY of the Emails or Evidence noted in the attached timeline. As they have finally admitted they are at fault, I look forward to a prompt resolution.

***** ******
Email: *****************
WARNING: YOU HAVE RECEIVED AN EMAIL THAT ORIGINATED FROM OUTSIDE THE ORGANIZATION. PLEASE VERIFY ALL MESSAGE CONTENT BEFORE CLICKING ON LINKS OR ATTACHMENTS.

Sincerely,

***** ******
Initial Complaint
Date:07/22/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 5th @ 12:30pm my Mom had an appointment for an oil change. I confirmed that she would be able to use the Groupon Gift Certificate for her oil change. The employee said yes and made no mention of the terms of using the certificate. After her service, she called me telling me they charged her an extra $33.15 claiming that this was a better deal because the oil change originally costs $140. I went to check the Groupon and it actually states the full amount of the voucher needs to used in 1 visit. So essentially we paid for the voucher through Groupon using my groupon credit of $16 + the remainder price of $16.99, the voucher was redeemed, AND the additional $33.15 charged. After looking at Big O' Tires website, they are running promotions for oil changes for $59.99. I would like a refund for the amount paid for the voucher. I have tried to contact Groupon and they just keep running me in circles and keep asking me the same questions about the same situation. They are just trying to frustrate their customes in hopes they will just give up. This is a scam profiting of a 70 year old woman that didn't quite understand the situation. Groupon may have delivered the voucher to me, but they are supporting a business that is scamming customers. I purchased the voucher on their website. No wonder Groupon is no longer popular.
Business Response
Date: 07/27/2025
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: and for sharing the details of your experience with the oil change appointment on July 5th. We completely understand your frustration and appreciate your concern, especially given the circumstances involving your mother.

Please be assured that as discussed with you in your direct contact with our support team, your request has already been escalated, and out team is currently in contact with the merchant to investigate this matter further. As soon as we receive an update from them, well be in touch with you directly with the next steps.

We kindly ask for your patience in the meantime as we work to resolve this on your behalf. We know how disappointing this experience has been, and we want to ensure that its handled properly.

Thank you again for bringing this to our attentionand for giving us the opportunity to make this right.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:07/22/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered **************** for $26 on Groupon. My credit card was debited for the amount.I should have received a link and a license # within 3 hours. Now, 24 hours later, I don't have a link and Groupon Cust Svc Telno tells me to send an email. They do not provide the email address.I have no idea what is going on.
Business Response
Date: 07/24/2025
Hi Kethandapatti,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. We sincerely apologize for the inconvenience and frustration this situation has caused you.

We understand that you expected to receive a link and license number within three hours of your purchase, and it's been over 24 hours without any update. We regret any disruption this may have caused to your plans. Additionally, we acknowledge your preference for phone support, and we apologize for not currently offering this service. However, please know that we are committed to supporting you in the best way possible.

For more immediate assistance, our customer support team is available through chat or email. You can contact us via our FAQ page: [******************************************]. We're here to help, and we'll do our best to address your concerns promptly.

Regarding your Order #********** for **************** 2024 Professional Plus (PC), I kindly ask you to reach out directly to the merchant at ******************************************** They are best equipped to provide you with the link and license number you have been expecting.

If there's anything else we can assist you with or if you encounter further issues, please feel free to let us know. Your satisfaction is our priority, and we are committed to thoroughly examining and addressing any concerns you may have.

Regards,

******* *********
Manager
Groupon Customer Support

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