Business Profile

Ecommerce

Groupon, Inc.

Headquarters

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,886 total complaints in the last 3 years.
1,297 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Booked a hot air balloon ride for 3 people via Groupon. The day of the event, the host cancelled the ride due to unfavorable weather and sent the patrons cancellation emails so we can get refund from Groupon. Having submitted that, Groupon says they can only offer "Groupon Bucks" despite their Extraordinary Event Policy clearly stating, If an event is cancelled and will not be rescheduled, we will refund the amount paid to the purchaser. This is unacceptable and unethical under basic consumer protection rights.
Business Response
Date: 09/10/2025
Hello Katy,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I sincerely apologize for the inconvenience you have experienced and understand your concerns regarding the cancellation.

Id like to clarify that the refund policy you referencedIf an event is cancelled and will not be rescheduled, we will refund the amount paid to the purchaserapplies specifically to GrouponLive events, which cover live entertainment and ticketed performances.

Your purchase was for a local deal voucher, which falls outside the scope of the GrouponLive Extraordinary Event Policy. Additionally, the offer you purchased explicitly states it is subject to weather conditions, which means cancellations due to weather are anticipated and do not override the general refund policy.

As per our standard policy for these types of deals, refunds must be requested within 3 days of purchase. Since your order was placed in July and cancellation requested in September, the voucher is outside the refundable period.

Despite this, we have made an exception and issued a refund in the form of Groupon Bucks, which can be used toward future deals on our platform.

We regret that we cannot refund to the original payment method in this case, and we appreciate your understanding.

If you have any further questions or need assistance, please dont hesitate to reach out.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:09/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My sister paid for me to go to a Virtual Reality place but when I went to redeem it it says it was expired. Online it says they will still credit me towards that same merchant. I reached out to customer support but they dont even have a phone line so I emailed and havent received a response. Kind of disappointed at Groupon at this point for the lack of quality systems and human interaction.
Business Response
Date: 09/09/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Thank you for reaching out, and I sincerely apologize for the inconvenience you've experienced while trying to redeem your Groupon voucher. I understand how frustrating it must be, especially when the support experience hasnt met your expectations.

Upon reviewing your request, I can see that the order #****-148823-560064 was received as a gift. In order to proceed and assist you further, we kindly ask you to confirm the Support ID associated with this order. The Support ID typically appears in the following format: VS-XXXX-XXXX-XXXX-XXXX and can be found on your gift voucher.

Once we receive and verify this information, we will be happy to continue assisting you with this matter.

We appreciate your patience and look forward to resolving this for you as quickly as possible.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:09/05/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8/30/25 I purchased a service from CosmeticRx through Groupon for $90.00 and I redeemed the voucher on the same day. According to the terms of the voucher, only a shipping charge of ***** would not be included and had to be paid to CosmeticRx as the voucher would cover the cost of the consultation and medication. I got no response from CosmeticRX, even though I reached out repeatedly until 9/5/25 and they offered me the option to pay an extra $199 for the medication, which was not mentioned in the original voucher. As a result, I told the merchant that I wanted to cancel the service, and I notified Groupon of all these events. Groupon did offer me a refund, but it was only to Groupon Bucks I requested a refund to my original payment method, but my request was denied because the Groupon refund policy states that "any unredeemed voucher may be returned to us within the first three days of purchase for a refund of the amount paid unless the deal is marked as "final sale".I believe that due to the Labor Day weekend and federal holiday and the lack of communication from the merchant, Groupon should honor my request to have my refund changed from Groupon Bucks to my original payment method.
Business Response
Date: 09/09/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Please accept our sincere apologies for the inconvenience youve experienced with your recent purchase from CosmeticRx.

Upon reviewing your case, I can confirm that your concern had already been escalated to the appropriate team to follow up with the merchant regarding the unexpected additional charges. However, in the meantime, we noted that you initiated a refund request, and as a result, the voucher was refunded to your Groupon credits on September 5, 2025.

In light of your situation, as a one-time exception, I have converted the refunded Groupon credits to a refund back to your original form of payment.

Please note that while we process all refunds immediately on our end, it may take your financial institution a few business days to reflect the credit on your statement.

We appreciate your patience and understanding, and if theres anything further we can assist you with, please dont hesitate to reach out.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 09/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. I have already received a refund to my original form of payment, and I greatly appreciate Groupon's quick and thoughtful response. Thank you to Groupon for making this right.
Sincerely,

******* *********
Initial Complaint
Date:09/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased for oil change. I went to get the oil changed at **********. I could not use the groupon. Utterly useless. Extremely displeased. Voucher never used.
Business Response
Date: 09/09/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Im truly sorry to hear about the trouble you encountered while attempting to redeem your Groupon for the oil change service at Valvoline.

To better assist you, could you please elaborate on the specific issue you faced while trying to redeem your voucher? This information will help us explore all possible options to support you in successfully using the voucher.

We value your experience and look forward to resolving this matter to your satisfaction.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 09/11/2025

Complaint: 23846427

I am rejecting this response because:
I, ******* *********, do reject the response from Groupon. They are disgusting and try and get over on you any way they can. Absolutely disgusting.

May the owners of that horrible company have no peace day and night for the rest of their lives.

There you have it.

******* *********
Sincerely,

******* *********
Business Response
Date: 09/15/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I would like to begin by offering our sincerest and deepest apologies for the frustration and disappointment you've experienced. We understand how upsetting this situation has been for you, and we truly regret that your interaction with Groupon has left you feeling this way.

Your feedback is taken seriously, and were sorry that we fell short of your expectations. Please know that it is never our intention to cause inconvenience or distress to our customers. We value your business and your trust, and we deeply regret that we did not provide the level of service and support that you deserved.

Upon reviewing your account, I would like to confirm that a full refund for your order #********** was processed to your original form of payment on September 11, 2025. While we issue refunds immediately on our end, it may take your financial institution a few business days to reflect the credit on your statement. If you do not see the refund posted within the next few days, we recommend contacting your bank or card provider directly for an update.

Again, we are very sorry for the inconvenience caused, and we appreciate you taking the time to share your feedback. Should you have any further questions or concerns, please do not hesitate to reach out. We remain at your disposal and are here to assist in any way we can.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:09/05/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a service through Groupon that was advertised as being provided in a professional clinic setting. The pictures and description on the listing presented it as a legitimate medical-style clinic.When I attended the appointment, the address was misleading. I first went to the actual clinic location shown in the advertisement, but was told by the estate agent next door that the merchant had been removed from those premises. I was then directed to a different location which did not resemble a proper clinic. The environment there was unprofessional and unsanitary.I did not accept the treatment. I was only asked to complete a health questionnaire regarding medical history, which is not a consent form for treatment. No procedure was carried out. The merchant later claimed I had signed a consent form and that the service was completed, which is inaccurate.I paid for a service that I did not receive, in an environment that did not match the advertised description. I believe this is a clear case of misrepresentation and failure to provide the service purchased.Resolution Sought:I am requesting a full refund of the amount paid through Groupon, since I did not accept or receive any treatment and the service was not as advertised.
Business Response
Date: 09/09/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: lease accept our sincere apologies for the inconvenience and distress this situation has caused. We understand how important it is for our customers to receive services as advertised, and we take concerns like yours very seriously.

We have reviewed your message, and we truly regret the circumstances you described including the change in location, the unprofessional setting, and the alleged misrepresentation by the merchant. This is not the experience we aim to deliver, and we are committed to addressing your concerns appropriately.

However, we were unable to locate any order associated with the email address ************************************************
in our system.

In order for us to assist you further, we kindly request the following details to help us locate your order and proceed with the resolution:

The order confirmation number
The voucher Redemption Code
Any alternate email addresses that may have been used to make the purchase
The amount of the charge(s)
The date of charge(s)

If the charges are on a credit/debit account, please provide the following information:

The name on the card that was charged
The type of card ****** MC, AmEx, etc.)
The last 4 digits of the card
The expiration date on the card
The billing address associated with the card

If the charges are on a ****** account, please provide:

The ****** invoice ID reflecting the chargeExample: xxxxxxxx-xxxx-xxxx-xxxxxxxxxxxx (this ID will be alphanumeric)
The email address registered to the ****** account

Once we receive this information, we will promptly investigate the matter and take the necessary steps to assist you.

We appreciate your patience and look forward to resolving this issue for you as quickly as possible.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 09/15/2025

Complaint: 23844308

I am rejecting this response because:
I have not received any further updates from Groupon regarding the investigation into my complaint. After the initial message, there has been no follow-up, no resolution, and no communication about the status of my refund request. I feel that my case has been left unresolved and ignored.

Additionally, the information provided in Groupons last response does not accurately reflect my experience. I did not accept or undergo any treatment during my visit. The premises were not as advertised in the Groupon listing or on ******. Instead of a proper clinic as pictured, I was taken to a small, unsanitary room that did not match what I purchased.

This is a serious case of misrepresentation and poor handling of a customer complaint. ********************** has failed to properly address the issues I raised, failed to provide any meaningful resolution, and failed to keep me updated.

Sincerely,

******* **********
Business Response
Date: 09/18/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Were truly sorry to hear that your experience has been disappointing, and we deeply regret that you feel your complaint has not been handled appropriately. Please accept our sincere apologies for the lack of follow-up and for any frustration this has caused.

We understand the seriousness of your concerns, particularly regarding the condition of the premises, the alleged misrepresentation of the service, and the claim that a treatment was completed when, according to your account, it was not. This is certainly not the level of service or support we aim to provide, and we appreciate you bringing this to our attention.

We want to assure you that we are committed to review this matter thoroughly. To move forward with the escalation process, we had previously responded to your original case (#********), requesting you to confirm whether you are interested with Groupon credits refund option.

Kindly refer back to that email and provide the requested information so we can continue addressing your case promptly.

Thank you again for your patience and understanding.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 09/19/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,
Initial Complaint
Date:09/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have sent two emails to Groupons customer service but they have not responded. I had redeemed voucher #KNP3UIQZVNG, 12 X 8 metal picture. Groupon did not mark this voucher as used, they showed another voucher, # ARLYNA20JJXF, a 24 X 20 acrylic picture as redeemed. I want to use this voucher but cannot until Groupon corrects their error. I have requested a correction to their error twice by email but have had no response. I would appreciate your help in this matter.
Business Response
Date: 09/13/2025
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I sincerely apologize for the inconvenience you've experienced with the voucher redemption issue. I understand how frustrating it can be not to receive a response after reaching out for assistance.

Upon reviewing our records, we are unable to locate any attempts you have made to contact our support team regarding this matter. Our customer support is currently accessible exclusively through our *********** at ****************************************************************. From there, you can connect with our team via chat or email for faster assistance.

Regarding your voucher for the 24"x20" Custom Photo Acrylic Plate from Custom Photo Acrylic Plates with CanvasOnSale (Order # **********), it seems that this voucher was marked as redeemed on August 25, 2025.

Since youve indicated that you have not yet used this voucher, I am escalating your claim to the merchant for a comprehensive review. Please be assured that we are committed to resolving your issue and appreciate your patience during this process. You will receive a response as soon as possible.

I truly appreciate your understanding and cooperation while we work to resolve this matter. We value you as a Groupon customer and want to make sure you can enjoy the photo product you purchased.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 09/16/2025

Complaint: *****************************************************************************************************************************************************

I am rejecting this response because:
On Groupon app, the acrylic print voucher, that I DID NOT use, is still not available, but the 12 X 8 metal print, that I did use, is showing available. This is very frustrating that this cannot be corrected!

Sincerely,

**** *****
Initial Complaint
Date:09/05/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Was looking for a Groupon deal in my area and one came up for ******* pizza I made sure to check the area before buying after purchase the details said the Groupon deal is only good for ************. The listing was very misleading. I tried to reach out to customer support and it turns out when I call the phone number there is nobody to help. The message says to seek help online. I tried endlessly looking for assistance online only to find there is no way to speak to someone ie; there is no chat or email option available. My money is lost and Im pretty upset.
Business Response
Date: 09/13/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I sincerely apologize for the inconvenience and frustration you've faced while trying to resolve your issue with the recent ************** Groupon purchase.

I understand that you may prefer phone support, and Im truly sorry that we are unable to offer this at the moment. Our customer support is currently available exclusively through our *********** at Groupon FAQ. From there, you can connect with our team via chat or email for any assistance you might need. Our dedicated team is equipped to address and resolve your concerns effectively through these channels.

Regarding your Groupon for **************, Order #**********, I have reviewed the deal page and confirmed that it specifies the location as ****************************************************. On the original page where you made your purchase, [***********************************************************************], there's a "Where To Redeem" section that provides both the address and a map of the location. We encourage all customers to carefully review this information prior to purchasing to ensure that it aligns with their needs and expectations.

After a comprehensive review of your situation, I must inform you that we are unable to issue a refund for your voucher. The policy stated in the terms and conditions of the deal specifies that it is a non-refundable offer. This policy helps us maintain fairness and consistency for all customers while supporting the businesses we partner with.

Although we cannot provide a refund, your voucher remains valid, and the merchant will honor it at the specified location. I understand this may not be the outcome you were hoping for, but I want to assure you that your Groupon is still usable, and we hope you are able to enjoy the deal.

We truly value your feedback regarding the clarity of location details and the difficulty in reaching support. Ill ensure that your concerns are shared with our team so we can continue to improve our processes and make our platform more user-friendly.

Thank you for your understanding and patience. If you have any further questions or if theres anything else I can assist you with, please dont hesitate to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:09/05/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have already redeemed customer vouchers even after closing our business on Groupon. However, Groupon has not paid merchants for these redeemed vouchers. Even though the deal was closed, customers continued to present vouchers, and we were obligated to provide the service, but Groupon has ignored these payments
Business Response
Date: 09/13/2025
Hi Chanyoung,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I want to begin by sincerely apologizing for the frustration and inconvenience this situation has caused you. I completely understand how difficult it must be to continue honoring customer vouchers after your business listing with Groupon was closed, only to find that the corresponding payments have not yet been received.

Please rest assured that your concern has been taken very seriously. To address this matter promptly, I have escalated your request to our concerned team as a priority. They are committed to carefully reviewing the situation and will reach out to you soon with a comprehensive resolution.

We appreciate your patience and understanding as we work towards resolving this issue. Please do not hesitate to reach out if you have any more questions or need further assistance.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:09/04/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
********* A and **************** employees that are issuing a trade in. Groupon has issued me a voucher that is unusable and they refuse to refund it nor trade it in. This company is fraudulent and these employees are untrained.
Business Response
Date: 09/13/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I sincerely apologize for the inconvenience you've encountered with the Groupon voucher and any frustration this has caused you. We strive to provide a seamless experience for our valued customers, and it's disappointing to hear that this was not the case for you.

Regarding your Groupon for Fatburger Order #**********, I want to assure you that we took your concerns seriously from the moment they were reported. Our representatives promptly escalated the issue to our specialized team for a comprehensive review since you mentioned that the voucher was not accepted.

Although our policy generally does not permit refunds for Groupons beyond the cancellation window, we have decided to make an exception in your case as a one-time courtesy. I have already cancelled this order and issued a refund of $19.50 in Groupon Bucks to your account. These ********************** Bucks are available for immediate use, do not expire, and can be applied to almost anything on our site. You can check your balance anytime by visiting your My Groupons page. When you're ready to use your credits, simply select the option to apply available Groupon Bucks during checkout, and the amount will be deducted from your total.

I hope this resolution demonstrates our commitment to your satisfaction. If you have any further questions or need assistance with anything else, please feel free to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:09/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 1, 2025 (Labor Day), I attempted to redeem a Groupon for 1 Hour of Bowling with Shoes for up to 6 People at GameTime *******, **************************************The Fine Print clearly states: valid MondayThursday all day, and Friday before 5 PM. However, at 7:30 PM on Monday, the staff refused to honor it, saying it was not valid after 5 PM on Monday. This restriction is not disclosed anywhere in the deal terms. The fact that it was a holiday should not matter, since the voucher does not list holidays or blackout dates.I contacted Groupon support the same day. A representative named ****** told me the voucher had to be used after 5 PM MonThu, which is the exact opposite of the written Fine Print. Another **** *******, refused to issue a refund, claiming the deal was non-refundable and subject to availability. This is misleading because the merchant never cited availabilitythey cited a false restriction.I paid $23.29 in total ($2.30 out-of-pocket + $20.99 Groupon Bucks). Groupon has refused both to honor the advertised terms and to issue a refund.This is false and misleading advertising, misrepresentation of terms by Groupon staff, and failure to deliver the purchased service.
Business Response
Date: 09/13/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I'm truly sorry for the inconvenience you faced at GameTime ******* on Labor Day.

I completely understand how frustrating it must have been to visit the venue with family or friends, only to come across unexpected restrictions not disclosed in the deal's terms. I apologize for any inconvenience caused by these miscommunications.

I have thoroughly reviewed your case, and our team has contacted the merchant to clarify these issues. I'm pleased to inform you that they have confirmed the voucher you hold is indeed valid and redeemable at any time on the specified days. They also reassured us that they continue to actively honor Groupon vouchers and regularly redeem hundreds each week without issue. It appears there may have been a misunderstanding at the location on the evening you visited, which unfortunately resulted in your experience not aligning with the advertised terms.

At this stage, the merchant has denied the request for a refund and confirmed they are continuing to honor Groupons for their services. Because of this, we are unable to process a refund on your order. That said, your voucher remains fully valid, and you should be able to redeem it in accordance with the published terms.

I truly regret the inconvenience this has caused you. Please know that your feedback has been documented and shared with both our internal team and the merchant so we can prevent similar miscommunications in the future. We also take your concerns regarding advertising transparency seriously and are committed to ensuring our deal pages accurately reflect the terms of use.

While I realize this may not be the resolution you were hoping for, I want to assure you that we value your trust and your business. Our goal is always to deliver the experience you expect when you purchase through Groupon, and Im sorry we fell short in this case.

Thank you again for bringing this to our attention, and we appreciate your understanding.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 09/15/2025
BBB Case #******** Rejection of Business Response

I reject Groupons response because it is unacceptable and ignores the core issue.

The terms of the deal were violated the moment I was turned away on September 1, 2025. The Fine Print clearly states the Groupon was valid on Mondays all day. I attempted to redeem it at 7:30 PM on Labor Day, and the staff refused to honor it, inventing a restriction that does not exist in the deal. That was a direct breach of contract and false advertising. Once I was denied service, the voucher became useless and the agreement was broken. Groupon telling me I can try to use it again is insulting. Why would I ever go back to a business that already humiliated me and refused me service?

I spoke directly with GameTime Headquarters Manager ****, who admitted the employees acted improperly, confirmed I should not have been turned away, and stated a refund would be issued. This directly proves Groupons narrative that the merchant is actively honoring vouchers is false. Adding to the misconduct, Groupon **** deliberately misrepresented the terms by claiming it could only be used after 5 PM MondayThursday, the exact opposite of the written Fine Print. This was not only misleading, but shows Groupons customer support is spreading false information to avoid honoring refunds.

In addition, Groupon refuses to route me to their ********************** All of their emails are outsourced overseas, and there is no way to escalate to someone in *****************. I was under the assumption that once I filed complaints with the Texas Attorney General, ***, and BBB, I would finally be able to reach someone in the **** to handle this matter seriously. Groupon continues to block that escalation. It is absolutely ridiculous that a company with $492.56 million in annual revenue would waste weeks arguing over such a minimal refund of $23.29 instead of resolving the matter quickly. This shows a disturbing lack of common sense, accountability, and respect for consumers.

This is deceptive business practice. It caused me financial loss, wasted time, and emotional distress.

Desired Resolution: I demand a full refund of $23.29 in the form of Groupon Bucks or to my original payment method. Nothing less will resolve this. Groupon must be held accountable for false advertising, breach of terms, and the mishandling of this complaint.

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