Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,853 total complaints in the last 3 years.
1,329 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/21/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a *** membership voucher, thought I checked the fine print but found out it is for new members only and marked final sale only after I paid. No recourse, no way to reach a human - just an automated menu that basically says "sorry! why not just use it or gift it!" Really scummy Had to beg BJ's support to let me use the voucher and it's been two days and I haven't heard back from them as to whether they will honor it.
Business Response
Date: 07/25/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I genuinely understand your frustration regarding the challenges youve faced with your *** membership voucher. I sincerely apologize for any inconvenience this has caused you.

We are committed to supporting you 24 hours a day through our chat and email support. You can always connect with our customer support team via chat and email through our FAQ page: [******************************************]

Regarding the membership voucher, it is indeed specified for new members only, as noted in the restrictions on the deal/purchase page. Since your **'s membership was automatically activated upon your purchase, I regret to inform you that were unable to issue a refund. Please understand that this is a non-refundable deal. We strive to be transparent about these terms, and all key details are available on the deal/purchase page: [********************************************************************************************], allowing you to make an informed decision before purchasing.

We sincerely regret any confusion and appreciate your understanding.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:07/21/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a refurbished, fully unlocked iPhone 12 Pro Max (512GB, Pacific Blue) through Groupon on November 2, 2022, sold by third-party seller BuySPRY. The phone was advertised as unlocked and fully functional.I used it with ******** then Visible from 2023 through July 2025 without issue. On July 21, 2025, my phone suddenly lost service. Visible confirmed that both **** numbers are now blacklisted as lost or stolen making the device unusable.This blacklist status did not exist when I activated the phone, indicating the device was likely fraudulently reported lost/stolen after I purchased it. I contacted Groupon and BuySPRY, but BuySPRYs 90-day warranty doesnt cover this and Groupon has not offered a resolution.I bought this phone in good faith, and now its unusable through no fault of mine. I am forced to pay for a replacement unexpectedly due to a likely issue with how the phone was sourced or handled by the seller.?Desired Resolution:I request a full refund or a replacement device. I can provide proof of purchase, carrier documentation confirming the **** blacklist, and all relevant correspondence. If unresolved, I may pursue a chargeback due to the product being rendered unusable.
Business Response
Date: 07/27/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I truly apologize for the inconvenience and frustration this situation has caused.

Upon reviewing your case, I can confirm that you have already contacted the Goods Merchant, BuySPRY, who is the responsible party for this product. They have responded as follows:

"We regret to inform you that the order is currently outside the warranty period. Our standard warranty for this order is 90 days, starting from the date of delivery and expiring 90 days thereafter. Unfortunately, the warranty for this item has now expired."

We sincerely understand your disappointment, especially given the nature of the issue and the value of the product. Unfortunately, as this was a third-party deal, Groupon does not have direct control over the order once the item has been delivered by the merchant. In such cases, warranty and post-delivery service matters are handled solely by the seller.

We humbly ask for your understanding and cooperation regarding this matter, and we regret that were unable to offer further resolution from our side due to the order being outside the warranty period.

If theres anything else we can assist you with regarding other purchases or general inquiries, please dont hesitate to reach out. We truly appreciate your time and understanding.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:07/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2 Groupon sessions for Float ********* through Groupon. The advertised facility was not what we walked into. I requested a refund, and the owner said that I would have to go through Groupon since I purchased it from them. I have been trying to contact Groupon for a refund, however there is no customer service available. I even went to their ******** page found a bunch of complaints with no success stories there. When I tried to reach them online, I got a popup chat with someone that I thought was with Groupon. They told me that I would need to pay $1 which was 100% refundable in order to continue the chat. I paid through ****** and then saw a $1 charge plus a $38 charge come through. I questioned the charges and then they told me that it was a subscription and that they didn't work with Groupon. I requested my money back from them and they blocked me from the chat. The name of that company is ********* Groupon and these pop-up chat groups must be working together. They both need to be shut down because they are taking people's money with false advertisements and making it difficult if not impossible to receive a refund. Please help with this situation and go after these companies.Thanks.
Business Response
Date: 07/27/2025
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out, and were sorry to hear about your experience with the Float Annapolis voucher.

We want to clarify a few important points to help guide you toward a resolution:

Voucher Status:
Your Groupon voucher was purchased on March 23, 2025, and expired on July 21, 2025. Your request came in on July 22, which is unfortunately after the vouchers expiration date and well beyond our standard 3-day refund window. As such, were unable to process a refund for this order at this time.

Customer Support Access:
Our customer support team is available 24/7. You can reach us anytime using our official support page here: ******************************************

Third-Party Site (********):
We want to be clear that Groupon is not affiliated with ******** or any other third-party service. It appears you may have encountered a misleading website through a general internet search. Unfortunately, we have no control over these third-party platforms. We recommend contacting ****** directly to report and dispute the unauthorized charges made by that service.

Facility Concerns:
We take customer feedback seriously and would be happy to look into the experience you had at Float *********. If you can share specific details about how the facility did not meet the expectations set by the listingsuch as discrepancies in services offered, or environmentwe'll gladly investigate further and, if needed, coordinate with the merchant to address the issue.

Again, were here to help and want to ensure your voice is heard. Please feel free to reply with any additional details or concerns.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 08/05/2025
Complaint: 23630168

I am rejecting this response because: I am not pleased with Groupon and their offer for a credit with their company instead of giving me a refund. How do I know that the next item selected will not be another false advertisement? Please reopen my case and leave it open until they have resolved things on their end. They have already cost me extra money with that ******** popup that was linked to their site. Their customer service is horrible, and it is very difficult to even find someone to communicate with. Thanks.

Sincerely,

******* *******
Initial Complaint
Date:07/21/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Saturday July 19 I purchased what I thought was a Membership to **** Club. According to Groupon if you had not had a membership to **** between 6 mos. to a year you could purchase the membership deal. ************* did not recognize the purchase. I want my $26.00 refunded.
Business Response
Date: 07/27/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out about your recent **** Club membership purchase through Groupon on July 19, 2025.

We understand your concern and want to clarify that, regardless of the membership eligibility terms, your order is still within our standard 3-day refund window. That means youre eligible for a refund based on the date of your purchase.

To initiate your refund, please make sure you're logged into your Groupon account using the email address associated with your purchase: ******************** Then, click the link below to access your refund options: ****************************************************************

Please note that refunds are processed for the amount paid, excluding any discounts applied at checkout.

Once you've accessed the link, kindly let us know if it takes you to the correct page. If you run into any issues or need further assistance, just reply to this message with your case ID: ********, and well be happy to help further.

Our customer support team is available 24/7 and is well-equipped to resolve all issues. You can contact us anytime using the following link: ******************************************.

Thanks again for contacting us, and we appreciate your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 08/05/2025
Complaint: 23629834

I am rejecting this response because: I followed the instructions provided by Groupon for over two hours, going in the same circle. Id had enough! I filed a complaint with Consumer Protection and Congressman ********* ******. I was assured this complaint would be taken to congressional meetings addressing the current administration and Elon Musks attempt to dissolve the agency. I am sure once contacted by Congressman ****** Groupon will be glad to refund my $25. Thank you and the BBB of Chicago for your superb assistance in this matter.

Sincerely,

****** Bovie
Initial Complaint
Date:07/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 3rd, 2025 Groupon was promoting a special for a **************** Licensing agreement for $32.31. Upon purchase, I was provided a voucher code directly from Groupon and redirected to a third party site that requested additional PII. Once provided I was sent a product key. Upon working with ********* they deemed the product key to be fraudulent. When I made Groupon aware of the situation they offered no solution nor did they offer a refund or site credit. Groupon sells fraudulent vouchers
Business Response
Date: 07/27/2025
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: We're sorry to hear about the trouble you encountered.

At this time, were unable to locate any purchase of a **************** voucher under your Groupon account. To assist you further, we kindly ask that you provide any of the following:

- The order number associated with the purchase

- Email address associated with your purchase

- A screenshot or copy of the voucher

- Any reference number from previous contacts with our support team

Once we have more information, well be happy to investigate this matter thoroughly and work toward a resolution.

We take claims like this very seriously and want to ensure you're fully supported. Looking forward to your reply.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/28/2025

Complaint: 23629813

I am rejecting this response because: the vendor states they cannot assist as I have an open dispute with my bank, which was closed on 7/18/2025, which they are aware of. They also continue to press me to the vendor selling fraudulent licenses rather than work with me direct.

Sincerely,

**** *******
Business Response
Date: 07/30/2025
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you again for your continued communication with us, both through our support channels and the Better Business Bureau. I genuinely regret that this experience has been so frustrating, and I want to assure you that weve taken your concerns seriously throughout this process.

To clarify once more, your Groupon voucher was redeemed as intended, and that redemption provided you with a product key through LicenseTom a Microsoft-registered partner, as verified with you previously. We understand your concerns around legitimacy, but based on all available information, there is no indication that the voucher or merchant is fraudulent.

We also want to make it clear that were not trying to avoid responsibility or pass the issue off rather, our intention in directing you to the vendors support team is to ensure that you're getting the most accurate technical help from the source that manages software activation. This is standard for software-related purchases, where technical troubleshooting is often best handled directly by the product provider.

That said, we do understand how disappointing it must feel when things dont go as expected, and were still here to support you. In order for us to escalate this further, we kindly ask one more time that you share:

- A screenshot of the error message you received when attempting to activate the product key

- Any written documentation youve received from ********* specifically indicating that the product key is invalid or the vendor is not authorized

Without this information, we are unfortunately unable to pursue a resolution on your behalf with the merchant. While we acknowledge your position and your frustration, we hope youll understand that we cannot issue a refund based solely on the assertion that the key doesnt work particularly when weve verified the vendors legitimacy and fulfillment of the voucher.

We truly do want to make this right, but were at a point where further action depends on the next steps youre willing to take.

Thank you again for your patience and for giving us the opportunity to assist.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/30/2025

Complaint: 23629813

I am rejecting this response because: At this point they are flat out lying. They continue to state that a voucher was delivered and redeemed. The end product was never delivered to me, and what had been delivered was deemed invalid by *********. At this point without a full refund, this entire transaction is simply theft.

Sincerely,

**** *******
Initial Complaint
Date:07/21/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Service date July 18, 2025- business name- Injection Studio.The business is a small room with a chair, inside a pharmacy, on the 2nd floor. There are no markings on the door indicating it's a business.The owner is a young woman who said she worked elsewhere, and this was her business.She said she is new to Groupon. Before the service began, she asked me to pay a tax and gratuity up front that she said Groupon requested.I explained it was incorrect. I should pay her for the tax and gratuity, not Groupon. I also asked to see her beauty license, since it was not posted. Either way, gratuities are usually optional and not paid to Groupon. Even so, you can't request to be paid before you experience the service.I told her I would pay it and deal with Groupon ******** questions and concerns made her uncomfortable, and she said she wouldn't provide the service.When I emailed Groupon support, they said they wouldn't give me a refund and that I should return to the business and proceed as the owner requested. They also advised me to next time read the small print. My email did include the owner's refusal to provide service.I responded to their email, quite annoyed. A different *** responded, who also didn't understand that the business had refused to provide the service. The *** said it was an exceptional favor that she would give me Groupon bucks (credit).I'm extremely disappointed and annoyed at Groupon for the stress and waste of time it has caused me. Regardless of miscommunications on anyone's side, the issue is that she would not provide the service I paid for, and Groupon should provide me a full refund, not a credit.Whether the owner has a business license wasn't my concern. I was also willing to trust her without a visible beauty license. And I had agreed to pay the fee she said Groupon requested. The fact that she refused to provide service, however, is questionable.I've been a Groupon member for 15 years. I no longer want to be one.
Business Response
Date: 07/25/2025
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint:

Thank you for bringing this situation to our attention.

We take claims of this nature very seriously and work hard to help ensure long-term customer happiness.

I've gone ahead and issued a full refund to your original form of payment and removed this voucher from your account. You'll receive a separate automated email message to confirm this as well. While we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

We will carefully review your concern and address it properly and efficiently, to the extent possible. Please note that the time it takes to adequately and thoroughly evaluate to completion will depend on individual facts and circumstances. We will take action as appropriate to address the findings of the comprehensive assessment.

Typically, we won't contact customers once a concern has been raised unless we have additional questions. However, you can reach out to us at any time if you have any additional information you would like to share regarding your concern.

If you feel that you have been the victim of a crime, we encourage you to report this incident to your local authorities.

If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,
******* ***** B
Manager
Groupon Customer Support
Customer Answer
Date: 07/25/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******
Initial Complaint
Date:07/21/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed a complaint about a merchant of theirs. I purchased a voucher that was never redeemed.i was refunded $38.48 in Groupon bucks. However when I purchased the voucher I used Cash app. Groupon is refusing to give me the refund in the original form that it was purchased.
Business Response
Date: 07/25/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I truly understand how frustrating it must be to purchase a voucher and not have the opportunity to redeem it as planned. I apologize for any inconvenience this situation may have caused.

Upon reviewing your case, I can confirm that our internal team has been in touch with the merchant regarding your issue. The merchant has verified that they are both contactable and honoring the voucher. However, because you mentioned not receiving a response, our team made an exception and issued a full refund in Groupon Bucks.

I regret to inform you that we are unable to process a refund back to your original form of payment. This is due to the fact that the voucher had already expired on January 08, 2025. I realize this may not be the resolution you were hoping for, and I sincerely apologize for any inconvenience this has caused.

If you would like to learn more about our refund policies, you can find detailed information [here](******************************************).

On a positive note, the refunded amount has been credited to your account as ********************** Bucks. These Bucks are immediately available for use and never expire, providing you with ample opportunity to explore other deals that may better suit your interests. When you are ready to make another purchase, simply choose to utilize these Bucks as your preferred payment method during checkout.

Thank you for your patience and understanding. If there is anything else I can assist you with, please do not hesitate to let me know.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 07/25/2025

Complaint: 23629242

I am rejecting this response because: it was your merchant fault as to why I couldn't redeem the voucher in a timely manner. 1st time I tried scheduling it was the weekend of when the voucher was purchased.i was told they had to cancel because of a shortage of staff. Then it was they double booked. I waited till the end of September to be told by the owner. "I'm recovering from a back surgery". I was very empathetic and ask if she could take my name and number down and contact when she was available. She agreed so at that time I didn't ask to be refunded. I always buy massage Groupon for my birthday, and when I didn't hear anything from your merchant I assumed they were no longer in business. So I was very upset to see this company while shopping for another massage Groupon. If you check I have purchased 3 Groupons this is the only one to expire and unredeemable. Instead of your merchant taking responsibility they choose to lie to cover their selves and I don't want to do business with them. I can provide unanswered text. It is only fair to refund me my money the same way it was purchased. I was kind enough to extend my money to your business.please use the same gratitude while sending my money back to my original card and thanks for your response

Sincerely,

****** **********
Business Response
Date: 08/03/2025
Hi ******,

Thank you for reaching out and for sharing your experience with us. I sincerely apologize for the inconvenience and frustration youve faced while trying to redeem your voucher and for any disappointment caused by the situation with the merchant.

After thoroughly examining your case, I genuinely empathize with your position and understand how frustrating it must have been to encounter multiple issues when trying to schedule your appointment.

Regrettably, as the voucher expired on January 8, 2025, and you contacted us after the cancellation deadline, we are unable to issue a refund to your original form of payment. We strive to adhere to our policies to ensure fairness and consistency for all customers.

However, considering your unique circumstances, our team has already made an exception by processing a full refund to Groupon Bucks, which you can use toward future purchases. I understand this resolution may not align with your preference; it represents the most viable option given the situation.

While I am more than willing to address any inquiries you may have regarding other purchases, I regret to inform you that I am unable to process a refund to your original form of payment.

If there is anything else I can assist you with, please do not hesitate to let me know.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:07/20/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought 2 tickets for ******** July 18 Friday. I was not able to redeem the tickets at the time of the event, the application was not working. When calling the number on the Groupon page, it was the number to aone tree ************* they had no idea what I was talking about, and they were not holding a SuperCon event at that hotel. I try contacting the vendor via email and was told that unfortunately the event had passed and I was not going to be able to get a refund. I find it very unfair and am filing this complaint so that I can get my refund.
Business Response
Date: 07/22/2025
Hello Nini,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Im truly sorry to hear about the trouble you experienced while trying to redeem your SuperCon tickets on July 18. I completely understand how frustrating it must have been to arrive at the event and be unable to access your tickets or receive support.

After reviewing your order and the terms of the deal, Id like to clarify a few important points:

- This offer required online registration through the vendors website (*******************) using a unique link provided in your Groupon voucher.

- Redemption was not handled through the Groupon app at the event, and the Groupon itself was not valid for direct admission.

- The contact number listed corresponds to the event venue (DoubleTree by ************************** & ******************* which was hosting SuperCon, but not the event organizer themselves.

We did not receive any widespread reports of technical issues with the Groupon app on that date, and unfortunately, were unable to verify any specific outage that would have prevented redemption. If the issue was network-related, that would be outside of our control.

Because the event has already passed and the tickets were not registered or picked up at Will ***** were unable to issue a refund for this order. The deal terms do state that all sales are final and that registration is required after purchase.

That said, we truly value you as a customer. While were unable to refund this purchase, Id be happy to add a $20 Groupon credit to your account as a one-time courtesy, which you can use toward a future experience.

Please let me know if you'd like me to proceed with adding this credit, or if there's anything else I can assist you with.
Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:07/19/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon advertising business product incorrectly and baiting customer with incorrect price and description of services .It is listed on the description as one area of treatment : front and back of lower legs. When calling the business I was told description should have been lower front or lower back for each leg. That the business considers that as 4 areas not one as listed
Business Response
Date: 07/21/2025
Hello Danielly,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for bringing this to our attention. We apologize for any frustration or inconvenience this situation may have caused.

I understand your concern regarding the description of the treatment areas included in the voucher, and I agree that the details should be clear and consistent between our platform and the merchant. Ive escalated your request internally for further review. While we typically provide an update within 48 to 72 hours, in rare cases, it may take up to 7 days. Rest assured, well follow up with you as soon as possible.

I also noticed that you have raised this request without first contacting our customer support team directly. Please know that our dedicated support team is available 24/7 and is well-equipped to assist with any issues. You can reach us anytime at: ******************************************.

We remain at your disposal in the meantime if any additional questions come up. Thank you again for your patience and understanding while we work to resolve this matter.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:07/19/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 17 2025 I booked an ultherapy session with a spa. The proprietor kept asking for my Groupon voucher number despite the fact that Groupon specifically states customers not share voucher numbers prior to appointment at the place of business. I sent her screenshots of this. She kept pressuring me then told me that my voucher would expire in 3 days. My voucher actually expires in a year, I again shared with her a screenshot of this. I felt uncomfortable with the entire situation, knowing that this person wanted to get paid prior to services being rendered and i would be out $300. I submitted for a refund in the app. Instead of receiving actual funds in my back account I was offered ********************** bucks I want nothing to do with Groupon ever again and simply want a refund. I later discovered via online sleuthing that this business doesnt even have ultherapy equipment in their possession
Business Response
Date: 07/21/2025
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for sharing your recent communication with the merchant, and Im truly sorry for the confusion and concern this situation has caused.

After reviewing the messages, it looks like there may have been some misunderstanding between you and the business regarding your voucher detailsspecifically around the expiration date and when it should be redeemed.

Id like to clarify that:

- The code you initially shared with the merchant appears to be your order number (starting with 1000-), not the actual voucher redemption code. Without that code, the merchant wouldnt be able to view the full details of your voucher, including its expiration date.

- The Groupon you purchased does not expire until January 15, 2026, and the "hassle-free refund" option was available until July 21, 2025which is the date the merchant likely misinterpreted as the expiration.

- It seems the merchant was trying to be helpful by suggesting you redeem the voucher earlier to avoid losing its promotional value, which isnt an unusual practice. Once the voucher expires, you loose the discount. However, I completely understand that this may have come across as pushy or confusing given how it was communicated.

That said, I see youve already submitted a refund request through your account. While your voucher was eligible for a full refund to your original payment method, it looks like Groupon Bucks were selected insteadlikely by mistake. Ive now removed those credits and initiated a refund of $299.00 directly back to your original payment method. Youll receive an email confirmation shortly, and depending on your bank, it may take a few business days to appear on your statement.

Additionally, were available 24/7 at **************************************************************** and are always happy to assist directly with any concerns or misunderstandings.

We truly value your feedback and are committed to ensuring a better experience in the future, whether with Groupon or any of our partners.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/29/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Hello!

This issue has been successfully resolved. Thank you so much for stepping in and assisting me through this process. I am grateful for your help.

Best,
Jessica

Sincerely,

******* ********

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