Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Groupon, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, On July ****** I purchased a Groupon for an online medical marijuana consultation from merchant ********************* that states they are a HIPAA compliant platform. What was supposed to be included was a 3-day Hassle-Free Process Simple, secure, and backed by expert physician support. The licensed physician had the responsibility to evaluate and submit a certification. I was evaluated by a physician Dr ***** on 7/2/2025 and was advised I was approved, and I would receive my certification a few days later to submit to my state to complete the process. I never received the certification. I made several attempts to contact ********************* via email and left several voicemails advising them of this and was unsuccessful. I also reached out to Groupon as well and they advise me to contact the merchant which I did. Groupon did not help. It's very frustrating to be ignored and dismissed after they took my time and money. It was supposed to be an ez fast stress-free process, but it wasn't. 

  Business Response

  Date: 07/19/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I want to express my sincere apologies for the inconvenience and frustration you've encountered with your recent purchase from ********************* via Groupon.
  
  We understand how important it is for you to receive your medical marijuana certification promptly and appreciate your patience in this matter.
  
  It appears that the voucher in question is associated with a different Groupon account. To comply with Data Protection regulations and to move forward effectively, Ill need some additional information from you. I have sent a separate email directly to you requesting this information.
  
  Please respond at your earliest convenience so we can proceed and resolve this issue promptly. Our goal is to thoroughly review your situation and rectify this matter to your satisfaction as soon as we have the necessary details.
  
  Thank you for your understanding and cooperation.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/23/2025

   
  Complaint: 23621613
  
  I am rejecting this response because: Groupon is still insisting on me contacting the merchant when the merchant does not respond to my voice mails and emails. Groupon is not of any help whatsoever. Before I submitted my complaint to BBB, I contacted Groupon to advise them that the merchant is not responding to me, and they still keep insisting to contact the merchant when the merchant is refusing to finish complying with what is required of them. They are supposed to be HIPAA compliant, so this complaint needs to be on the physician's records, the company and Groupon for failing me. I did my part and was evaluated by the physician that is supposed to finish the process by providing me with a certification. Why do I need to be evaluated by the physician again? The merchant ********************* needs to provide me with me certification. THIS IS FRAUD. 
  
  Sincerely,
  
  ****** **** ********

• Initial Complaint

  Date:07/18/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It started on December 22nd 2024 they charged me for a Groupon with custom sounds and tint $209 a 4105 5 python remote car starter I did not purchase that I couldn't get my money back but I didn't use it so it expired on the 11th of April this year and then in December of 2025 they're charging me for our Groupon for a PlayStation $264 discover was unable to prove that it was fraud and I'm on the hook for it I never got to PlayStation I never ordered the PlayStation and then the last one is body ****** a spa pedicure with foot massage and regular polish they went out of business I purchased that in December of 2025 for my daughter they went out of business the people that bought the business couldn't couldn't or won't honor the Groupon it was around $29 and then they marked it fulfilled which it never got done because they went out of business now this company Groupon owes me around $500 I'm fed up with them this has been taken too long too many hours too much frustration that's why I'm turning to the better Business bureau thank you

  Business Response

  Date: 07/21/2025

  *ello ******,
  
  Thank you for reaching out to us through the *33373536353435313639*. I have reviewed your most recent comment and all internal *31343135333038383736* correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: We appreciate the opportunity to review your concerns and help clarify the situation regarding your *31343135333038383736* orders.
  
  After carefully reviewing your account, heres a breakdown of each of the transactions you referenced:
  
  1. Spa Pedicure at **************
  Purchase Date: December 21, 2023
  Resolution: Refunded on July 13, 2024
  
  You had contacted us on 11th July 2024 regarding this merchant going out of business, and we processed a full refund to your original payment method shortly after on July 13, 2024. We hope this resolution was satisfactory at the time, and no further action is needed for this transaction.
  
  2. PlayStation Purchase Not Found in Account
  At this time, we do not see any order for a PlayStation on your *31343135333038383736* account. *owever, we do see a $264.00 charge made on December 22, 2024, which may be causing the confusion. That charge was for an order with two *31343135333038383736* vouchers:
  
  - One-Way Python 4105P Remote Car Starter with Installation at Custom Sounds & Tint $209.00
  
  - 50-Minute Deluxe Body Massage with *ot Stone Treatment at * Spa $55.00
  
  These were purchased together in a single transaction, totaling $264.00. The massage voucher was redeemed successfully, and given that these were purchased together and there are no issues reported for the * Spa voucher, we're unable to consider another voucher purchased alongside to be unauthorized.
  
  If you believe there is a separate charge of $264.00 on your credit card related to a PlayStation purchase not linked to your *31343135333038383736* account, please share that statement with us directly. Wed be happy to investigate further with our billing team.
  
  3. Python 4105P Remote Car Starter at Custom Sounds & Tint
  Purchase Date: December 22, 2024
  Status: Voucher expired on April 11, 2025
  Refund Status: Not requested within the refund window
  
  This voucher was purchased, went unused, and expired. Unfortunately, as we did not receive a cancellation or refund request during the refund eligibility period, we are unable to refund this voucher at this time.
  
  *owever, per *31343135333038383736* policy, expired vouchers still retain their paid value, which can be applied directly with the merchant toward the listed service. You can present the voucher to Custom Sounds & Tint, and they will honor the amount you paid ($209.00) as credit toward the full value of the product or service.
  
  A Quick Note on Communication
  Aside from your prior request about Body Gumbo (which was addressed and refunded), we did not receive any earlier inquiries regarding these other concerns. We always encourage customers to contact us as soon as an issue arises so that we can respond promptly and offer all available options within our policy windows.
  
  Final Summary
  Body ********** Fully refunded no action needed
  
  PlayStation claim: No matching order found please provide card statement for review
  
  Remote Car Starter: Expired, but still valid for paid value with merchant non-refundable at this stage
  
  Thank you again for bringing this to our attention, and we hope to support you better moving forward.
  
  Regards,
  
  *arish
  Manager
  *31343135333038383736* Customer Support

• Initial Complaint

  Date:07/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an oil change voucher for Valvoline through Groupon. However, when I went to redeem it in-store, the cashier informed me that the voucher was not valid and refused to accept it. I reached out to Groupon customer service to request a refund, but unfortunately, I did not receive a refund either as cash or as a credit back to my card or bank account.

  Business Response

  Date: 07/19/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I am truly sorry to hear about the inconvenience you faced when attempting to redeem your ************* change voucher and the subsequent challenges in obtaining a refund. I understand how frustrating this situation must have been for you, and I apologize for any inconvenience it may have caused.
  
  After thoroughly examining your case, I can confirm that your order, #****-146148-888341, was refunded as Groupon Bucks on November 10, 2023. You should have received an email confirmation of this refund around that time. If you haven't seen it, I recommend checking your spam folder to make sure our emails aren't ending up there.
  
  The Groupon Bucks refunded to your account are available for immediate use and can be applied to eligible purchases on our site. The best part is they never expire, giving you the flexibility to shop whenever it suits you best. You can easily view your balance and manage your Groupon Bucks in your account by signing in at ***************************************************************. When you're ready to use them, simply select the option to apply available Groupon Bucks during checkout, and the credits in your account will be deducted from your total.
  
  If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help and want to ensure your experience with Groupon is a positive one.
  
  Thank you for your understanding and for being a valued customer.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 3 vouchers to use at a business. Was only allowed to redeem 1. Nowhere did the Groupon page say you can only redeem 1 at a time. Therefore we had to pay full price for 2 additional tickets. Just want a refund for the 2 vouchers that were not refeemable.

  Business Response

  Date: 07/19/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I completely understand how frustrating and disappointing it must have been to find out that your vouchers could not be redeemed as expected. I sincerely apologize for any inconvenience this situation may have caused during your visit.
  
  Upon review of your case, I can confirm that we have escalated your concern to our internal team. They are currently conducting a comprehensive review to address the issue. We aim to provide you with an update within the next 48 to 72 hours. However, in rare instances, it might take up to 7 days to resolve. Please rest assured that we are doing our best to expedite the process and will get back to you as soon as possible.
  
  In the meantime, if you have any further questions or require additional assistance, please don't hesitate to reach out. We are here to help and ensure that your concerns are addressed satisfactorily.
  
  Thank you for your patience and understanding.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/17/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April I bought a Groupon for Sidecar Tours in ******************** for $82.When I tried redeeming it in July, the website for the business did not exist. There is no way to redeem the coupon or the code as the business DOES NOT EXIST.I contact customer support and they told me to "use the website" and linked me to the website THAT DOES NOT EXIST. **************** did not assist further and said they will not issue a refund.Attached is a screenshot showing them telling me to "go to the website" and a screenshot of the website THAT DOES NOT EXIST.

  Business Response

  Date: 07/20/2025

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for following up and for providing the screenshots regarding your Sidecar Tours voucher.
  
  Ive taken a look on our end, and the merchant website appears to be working correctly on our end. You can see the view in the screenshot attached below for reference.
  
  That said, we completely understand that you experienced difficulty accessing the site earlier, and we want to reassure you that your concern has already been escalated to the merchant team as of July 17th. Our team is actively working to follow up with ************* to clarify the issue. Here's the case ID for your reference: 78072424
  
  We kindly ask for your continued patience while we await an update from the merchant. As soon as we receive a response, well be in touch with the next steps.
  
  Thanks again for bringing this to our attention, and we truly appreciate your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/17/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My groupon account was hacked. Purchases were made by the hacker. One ***** E Cheese and one Panera. The ***** E Cheese one was refunded, not by me. I'm assuming the hacker wasn't able to use it so she got it refunded. However the Panera one was redeemed. I live in ******. There isn't a single Panera in the state. I would never be able to use it. I contacted groupon and told them what happened. They said that there was nothing they could do and that I have to file a dispute with my credit card company. I did. I thought it was over. I checked my statement this month and saw that the charge for the Panera groupon from ***** got charged again! Groupon fought the dispute and won. The hacker changed my account's name to ****** **********. That is nowhere close to my name. The credit card used obviously had a totally different name but it went through. I did exactly what groupon told me to do, but they screwed me over. Their security system must be a joke if it's THAT easy to hack. Never going to use groupon again or recommend it to anyone for the REST of my life.

  Business Response

  Date: 07/19/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I am truly sorry for the difficulties you've experienced with your Groupon account and the ordeals you've faced due to these unauthorized transactions. Please know that we're here to support you and address your concerns.
  
  I want to assure you that our customers' security is our top priority, and we use industry-standard tools to keep your information safe. We have taken immediate action and have already removed the credit card on file in your account to prevent further unauthorized transactions.
  
  In terms of the dispute with the Panera voucher, I am sorry to learn that it was resolved in our favor. Although the purchase is non-refundable, considering your situation, I have issued the full value of the Groupon$23.20as Groupon Bucks to your account. These Bucks are available for use right away and can be applied to any eligible deal on our site until they expire in 180 days. You can view your balance anytime from your My Groupons page. When you're ready to use them, simply check the box next to Apply available Groupon Bucks during checkout, and the amount will be deducted from your total.
  
  To update your account information, including correcting the name, please follow these steps from a computer:
  
  1. Sign in to your Groupon account.
  2. Hover over your name and select Account from the drop-down menu.
  3. Make the necessary changes, then click Save Changes to update your information.
  
  Again, I truly regret the trouble this has caused you. We appreciate your patience and hope this resolution brings some peace of mind. If theres anything more I can do to help, please dont hesitate to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a voucher on groupon, then contacted the business to schedule my appointment and the owner told me that he does not use groupon and he would not accept my voucher. I contacted Groupon 2 times requesting feed back, this was done on their website. No one has contacted me regarding the issue. I have tried to get my bank to dispute the charge and they have denied that. I would like to get my money back from groupon an file a complaint.

  Business Response

  Date: 07/19/2025

  Hi Dusty,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I sincerely apologize for the inconvenience and frustration you have experienced in trying to redeem your Groupon. It's disheartening to hear that the business did not honor your voucher, and I understand how disappointing this situation must be.
  
  To help you resolve this, we need to review and address the issue. Since the voucher in question is associated with another account, and to comply with Data Protection regulations, well need a bit more information from you. I have sent you a direct email requesting the necessary details, and I kindly ask that you respond at your earliest convenience. This will allow us to move forward and ensure you receive the assistance you need promptly.
  
  Please rest assured that we are committed to resolving this issue and ensuring you have a positive experience with us. Thank you for your patience and understanding.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for Panera and I am not able to use this product and the web site will not allow me to use my Groupon. I contacted on 7-8-2025 and I was informed I would receive a response regarding a refund. I was informed that the request for a refund would be processed. I received emails about ***** hours apart stating that Groupon is still working on processing this refund. Now my refund has not been processed or a response received if they will forward this refund to Groupon Bucks or my original form of payment. Then I contacted Groupon today to follow up on this refund inquiry and now it keeps stating "messages not sent.". This company lies, cheats and steals and avoids their customers. Can you please help me obtain a refund for Groupon Bucks or a refund to the original form of payment. The transcript of the conversation stating a refund would be processed within 48 to 72 hours is attached. I guess. . .they just lost that conversation and would rather keep your money and provide nothing in returton and call this customer service and kick my request under the cyber rug. Please help.

  Business Response

  Date: 07/19/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I genuinely understand how frustrating it must be to have difficulties using your Groupon and then face additional challenges when seeking a resolution. I apologize for any inconvenience and frustration this situation has caused you, and I assure you that we take your feedback seriously.
  
  Upon reviewing your case, I can confirm that our team has already issued the full value of your Groupon as Groupon Bucks to your account. These Bucks are available for immediate use and can be applied to any eligible deal on our site. They will remain in your account for 180 days, giving you ample time to find something that meets your needs. You can easily view your balance anytime from your My Groupons page. When you're ready to redeem them, simply check the box next to "Apply available Groupon Bucks" during checkout, and the amount will be deducted from your total.
  
  I hope this solution meets your expectations, but if you have any more questions or concerns, please do not hesitate to let us know. We're here to assist you and ensure you have a positive experience with Groupon moving forward.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a **************** 2021 Professional Plus lifetime license for Windows through a vendor, **********, for $ ***** on March 28, 2025. I redeemed the code, but ********* stated that the key code was not valid. I emailed ******************* and they instructed me to uninstall and reinstall. However, this did not resolve the issue, and ********* would not load on my laptop. I requested a refund from the company, but they stopped responding to my emails and phone calls. I had to purchase ********* 2021 through ****** for $131.69

  Business Response

  Date: 07/19/2025

  Hi ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. Im truly sorry to hear about the inconvenience youve experienced with your **************** purchase. I completely understand how frustrating it must have been to deal with a non-working product and a lack of response from the vendor.
  
  Regarding your Order #********** for the **************** 2021 Professional Plus Lifetime License for Windows, I want to assure you that we take your concerns very seriously. Upon review, I see that the issue was already escalated to our internal team. They have promptly reached out to the merchant to address this matter, and the merchant has provided a product key along with comprehensive instructions on how to activate it.
  
  I have sent you a direct email with this key and the activation details provided by the merchant. Please take a moment to check your inbox for this information.
  
  Your satisfaction is important to us, and I regret the difficulties youve encountered. If you have any further questions or require additional assistance, please do not hesitate to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had approximately $40 in credit, all I wanted to do was use to credit and purchase a pair of shoes which was under $40 then my wife gave me a call and said that there was a charge for $40. They added another item on of four items of the same insoles that I did not order. One of the agent said that they did it inadvertently and it was not refundable. All I want to spend was my Groupon bucks which was accredited to me.

  Business Response

  Date: 07/19/2025

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: After looking into your request, it appears the orthopedic insoles may have been left in your cart and were included in the final purchase at checkout, along with the shoes. We understand how frustrating this must be, especially since it wasnt your intention to order them.
  
  Please note that all items in the cart and the full order total are displayed on the checkout page before completing the purchase. That said, as discussed in the chat, weve escalated this issue to our partner team for further review, even though this item typically falls under our non-returnable policy.
  
  Well reach out to you as soon as we hear back from them, which usually takes about 12 business days.
  
  Thanks again for your understanding, and well be in touch with an update soon.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****