Business Profile

Ecommerce

Groupon, Inc.

Headquarters

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,886 total complaints in the last 3 years.
1,297 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was refunded groupon bucks without the option of the full refund going back to my card. I wanted my actual money back and NOT credits. Its so hard to contact customer service seeing that the number no longer supports phone help, the ******* account does not respond and the chat option on the app does not work.
Business Response
Date: 09/05/2025
Hi Jaleel,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I understand how frustrating it must have been to receive Groupon Bucks instead of a direct refund to your card. I sincerely apologize for any inconvenience this has caused.

We understand you may prefer phone support, but unfortunately, at the moment, we do not offer this service. However, we are more than happy to assist you 24 hours a day through our chat or email support. You can easily contact our customer support team through our FAQ page: [******************************************].

Regarding your Groupon for Honest-1 ********** Order #**********, I have gone ahead and processed a full refund to your original form of payment and canceled the Groupon Bucks that were previously refunded. You will receive exactly the amount you originally paid to Groupon, refunded back to your original payment method.

While we process refunds immediately, it may take your financial institution a few business days to reflect the credit on your statement.

Thank you for your patience and understanding as we worked to resolve this issue. We appreciate your business and are here to help should you need further assistance.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:09/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
**Date of Purchase:** 07/11/2025 **Amount Spent:** /$25 **Business Name:** TEFL Abroad ***************************(purchased through Groupon)I purchased a TEFL certificate course through Groupons platform from TEFL Abroad. After realizing the business was not legitimate, I attempted to resolve the issue through Groupon. Groupon eventually refunded my /$25, but only after I escalated my complaint 34 times.The situation worsened after I left a review of TEFL Abroad on Groupons site. Following my review, I began receiving harassing and racially discriminatory emails from TEFL Abroad. These included being called derogatory names, which was both traumatizing and completely unacceptable.I immediately notified Groupon and provided proof of these communications. Groupon acknowledged my complaint but ultimately stated they could not verify the legitimacy of the emails. They also attempted to dismiss responsibility by telling me to deal with the merchant directly, despite the merchant being listed and hosted on Groupons platform.Groupon provided me with a /$25 Groupon Bucks credit as a gesture of goodwill, which I found dismissive and inadequate given the racial harassment I experienced.I am seeking /$2,500 in compensation from Groupon for the harassment, racial discrimination, and emotional distress that I endured as a result of their failure to vet and manage the merchant they advertised. Groupon profits by hosting these merchants and has a duty to protect customers from fraudulent and abusive practices.
Business Response
Date: 09/07/2025
Hello Lundan,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you again for following up and for sharing your experience with us.

We sincerely regret that your interaction with the third-party business, TEFL Abroad, was distressing. As previously mentioned by our team, Groupon does not condone any form of harassment or discrimination, and we take such matters extremely seriously.

We have carefully reviewed your concerns and escalated the issue to the appropriate internal teams. You were issued a full refund for your purchase. A gesture of goodwill was also extended in the form of Groupon Bucks added to your account.

While we are sympathetic to your experience, please understand that Groupon is a marketing platform and not the provider of the service in question. All merchants featured on our site are independent businesses responsible for delivering the goods or services they advertise. As such, Groupon is not in a position to offer compensation beyond the refund already issued, nor are we liable for actions taken by a third-party business outside of our platform.

We understand this may not be the resolution you were hoping for, but we do consider this matter closed from our end. We truly appreciate your feedback and hope your future interactions with small businesses whether on or off our platform are more positive.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:09/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased CBD gummies and they came totally melted like soup, it is not acceptable and i want a replacement or refund, they are liquid and warm when they arrived, merchant needs to ship with dry ice and take more precautions when shipping. I threw them in the garbage
Business Response
Date: 09/04/2025
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I completely understand how disappointing it must have been to receive your CBD gummies in a melted state like that, and I sincerely apologize for any inconvenience this has caused. We strive to ensure all our products reach our customers in perfect condition, and I'm sorry that we fell short in this instance.

After reviewing the information you provided, it appears that the order in question is associated with a different Groupon account than the one you contacted us from. To ensure we comply with Data Protection regulations and expedite the resolution of your issue, I kindly ask you to verify your identity by providing the following information:

- Your full name
- Name of a deal purchased in the last 12 months
- Last 4 digits of the card used
- Billing Address
- Exact Amount Paid
- If the purchase wasn't made via credit card: Specify the payment method used

Once I have this information, I will thoroughly review your case and work toward a resolution promptly.

Thank you for your understanding and cooperation in this matter. Please feel free to contact me if you have any other concerns or questions in the meantime.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 09/05/2025

Complaint: 23830452

I am rejecting this response because:

I have already provided this via email separately to groupon as they requested.

Sincerely,

**** ********
Business Response
Date: 09/10/2025
Hi ****,

Thank you for taking the time to share your concerns with us. I truly understand how disappointing and frustrating it must have been to receive your gummies in a melted condition, especially when you were expecting them in perfect form. Please accept my sincere apologies for the inconvenience this has caused.

I want to assure you that we have carefully reviewed your case and escalated your concerns directly to the merchant for further clarification. According to their records, your order was processed on August 29th and shipped out the very same day. Delivery was completed the next day, August 30th, via *** 1-Day shipping. The merchant uses this expedited method specifically to help preserve the quality of the product during transit.

That said, they have also explained that, despite their best efforts, products of this nature remain heat-sensitive. During periods of extreme temperatures, it is possible for gummies to melt either while in transit or after delivery if exposed to heat. We understand that this situation is not ideal, and certainly not the experience you expected.

The merchant has confirmed that while the gummies may change form, the quality and taste remain unaffected, and for this reason, they are unable to offer a replacement or refund for melted items. They have also noted that this policy was clearly disclosed on the deal page prior to purchase under the following disclaimer:

During months of high temperatures, your order may be exposed to extreme heat during transit and upon arrival, as it sits in a mailbox or exposed on a front porch. Please note that a replacement will not be shipped for melted gummies.

I completely understand that this is not the resolution you were hoping for, and I am truly sorry for the frustration and inconvenience this situation has caused. Your feedback about shipping precautions and packaging will be shared internally with the merchant so they can consider improvements in the future.

We value your business and appreciate you bringing this matter to our attention. Please dont hesitate to reach back out if theres anything further I can do to support you.

Warm regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:09/02/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a formal complaint against Groupon regarding a recent order that I placed but have not received.On August 27, 2025, I purchased an iMac from Groupon with the order number **********. The order was marked as "delivered" on August 31, 2025. However, I have not received the package. I have thoroughly checked with my neighbors, and none of them have the package either. The item is a high-value electronic, and its non-receipt is a significant issue.I have attempted to resolve this directly with Groupon but have not been successful in getting a satisfactory solution. I have requested a full refund for this order, as I never received the product I paid for.The lack of a physical package despite the "delivered" status is concerning, and I believe that it is the responsibility of the vendor to ensure that the product reaches the customer. I am requesting the ********************'s assistance in mediating this dispute to secure a full refund for my purchase of the iMac.I am hopeful that with your intervention, I can resolve this matter.Thank you for your time and attention to this serious matter. I look forward to your response.
Business Response
Date: 09/06/2025
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I completely understand how upsetting it must be to have ordered a high-value item like an iMac, only to find the tracking marked as delivered when you have not actually received the package. Please accept my sincere apologies for the stress and inconvenience this has caused you.

I have carefully reviewed your order (#**********, placed on August 27, 2025) and the information you shared. While the tracking reflects delivery on August 31, 2025, we recognize that you have not received the item despite checking with your neighbors. This is certainly not the experience we want for our customers.

Since this purchase was made through a third-party Marketplace merchant, the matter of fulfillment and resolution must be handled directly with them. To help expedite the process, we've sent them the information you provided to us, which you can review below.

- Your Order Issue: Tracking shows delivered, but the order has not been received
- Your Request: Refund
- Your Security Code: GG-24P7-CSGB-2HC1-SN9J

The merchant will reach out to you directly by email within one working day to assist you further. Please keep an eye on your inbox (and also check your spam/junk folders, just in case). They are best positioned to investigate the delivery issue with the courier and determine the next steps regarding your refund or replacement.

I truly regret that youve had to go through this inconvenience, and I assure you that we take such reports very seriously. If there's anything else you need or any additional concerns you may have, please feel free to reach out to us.

Thank you for your patience and understanding.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 09/10/2025

Complaint: 23828615

I am rejecting this response because: The merchant never reached out or replied to my order that was marked delivered. I have reached out and waited mulitple days. I want a refund!

Sincerely,

**** *****
Business Response
Date: 09/14/2025
Hi ****,

Thank you for reaching out, and Im very sorry to hear that your Marketplace order hasnt been resolved yet. I completely understand how frustrating it must be to wait multiple days without a response from the merchant, especially when your order was marked as delivered.

Ive reviewed your account and see that youve already contacted the merchant regarding this issue. Typically, merchants are expected to respond to all customer inquiries within 72 hours. If a response hasnt been received within that timeframe, our Goods Resolution team will step in and thoroughly examine the situation to ensure your concerns are addressed appropriately.

If you have further questions about your order or require additional assistance directly from the merchant, I recommend replying to the confirmation email you initially received when you first reached out. This way, your questions will reach the merchant and you'll receive the fastest response possible.

We appreciate your patience while the merchant works to resolve this issue. Please let us know if theres anything else we can assist you with in the meantime.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 09/16/2025

Complaint: 23828615

I am rejecting this response because:it has been over 72 hours and still no response from the merchant. I need/want a refund, immediately

Sincerely,

**** *****
Initial Complaint
Date:09/02/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a groupon for bowling and it expired. When I went to the merchant. They informed me that it had expired and I told them, yes, but groupon policy states that they honor the amount that you spent for the voucher if it is expired. Merchant dis not honor, I reported to groupon and foe the past .month I hq e been getting automatic emails exactly at 219am everyday asking if the issue is resolved with the merchant. I have replied no it has not and they should refund my money. They are not and have emails on auto generate same everyday. Help me get the refund for the voucher spent.
Business Response
Date: 09/07/2025
Hi Iqbal,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience and frustration youve experienced regarding your expired bowling voucher and the challenges you've faced in resolving this matter.

I understand that when you visited the merchant, they declined to honor the voucher, despite Groupons policy that the amount paid for a voucher never expires. I also acknowledge your concern about receiving automated emails repeatedly without receiving meaningful assistance and I truly regret the lack of timely human support in your case.

Upon reviewing your account and communication history, I can confirm that our resolution team has reviewed the situation and, as a result, has issued you a refund link on August 3, 2025 to receive the amount paid in the form of Groupon Credits. This was sent to your email address on file.

If you have not received this email or are experiencing issues accessing the refund link, please reply directly to this email so that we can assist you further and ensure your refund is processed without delay.

We truly appreciate your patience and your continued trust in Groupon, and were here to make this right.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 09/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Additionally, thank you so much for your intervention, Groupon had me running around and they only did something about the issue after filing a complaint with BBB.
Thank you so much!

Sincerely,

***** *****
Initial Complaint
Date:09/01/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 13, 2025, I purchased a Groupon from Top Aesthetics Laser for $797.85, which was advertised as six sessions of laser hair reduction for a large area. There were no exclusions listed for specific body areas. I scheduled an appointment for May 14, but when I arrived, the merchant refused to provide the service for the area I selected, claiming it wasnt covered. I was told ** have to pay more or accept a reduced service. When I declined, they refused to perform the treatment and later blocked me from further contact.I immediately contacted Groupon and provided documentation, including screenshots of the deal, details of what happened, and the fact that no service was provided. Despite this, Groupon marked the voucher as redeemed and issued only $150 in Groupon site credit, not a refund to my original form of payment. I never received any portion of the $797.85 service I paid for.The Groupon credits are not equivalent to a refund. They limit my ability to choose whether to continue using Groupon, and they do not resolve the fact that I paid for a service I never received. Groupon has essentially sided with a merchant who misled customers and refused to deliver what was sold.This experience reflects poor consumer protection and a lack of accountability. Groupon enabled a merchant to advertise a service, deny it, and walk away with paymentwhile Groupon still profits. I expect better from a company facilitating third-party services.I am requesting a full refund of $797.85 to my original form of payment and an investigation into how Groupon handles merchant-related disputes, especially when services are not provided and the customer is left without support.
Business Response
Date: 09/04/2025
Hi ine,

Thank you for contacting us via the Better Business Bureau. Ive reviewed your recent comments and all relevant internal correspondence, and Ive sent you a detailed response via your registered Groupon-linked email.

I want to sincerely apologize for the experience you described arriving for your appointment only to be denied the service you purchased is unacceptable. We responded promptly by contacting the merchant and reviewing all the documentation you provided.

Unfortunately, the merchant confirmed that the voucher was redeemed and used; even partial redemption is treated as used in our system, and thus falls outside the non-redemption refund window. As a result, we were unable to issue a full refund.

To address your concerns in good faith, we issued a $150 Groupon credit to you. I understand this is not what you were hoping for, but based on our policies, this represents the maximum resolution we can offer for a redeemed voucher.

You can find the Groupon bucks in your account in the My ********************** Bucks section and find the expiration date. These can be used for almost all deals on our website.

If youd like to discuss this further, please feel free to reply directly to my email.

Thank you for your understanding.

Kind regards,
******* *****?B
Manager Groupon Customer Support
Customer Answer
Date: 09/06/2025

Complaint: 23825080

I am rejecting this response because: Groupon continues to enable and protect dishonest vendors by refusing to take accountability when those vendors misrepresent services and then deny them. In my case, I paid $797.85 for a service that was never provided. The merchant refused to honor the deal and blocked me from further contact. Groupon marked the voucher as redeemed and offered only partial site credit, which is not a proper refund for a service never received.

Despite being provided with clear documentation showing that the merchant did not deliver any portion of the service, Groupon has chosen to side with

Sincerely,

ine ******
Business Response
Date: 09/10/2025
Hello Aine,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint:
Thank you for contacting us and sharing your concerns. Weve carefully reviewed your refund request and the details of your purchase.

Unfortunately, we are unable to process a refund in this instance, as once the voucher is redeemed. It is not refundable. Despite exploring all possible solutions, we regret that we cannot issue a refund due to the specific terms of the deal. We have already provided the maximum credit from our end

Our goal is always to ensure a positive experience, and we are here to help you with any other issues you have.

If you have any additional questions or need further assistance, please dont hesitate to reply to this email. Were happy to help in any way we can.

Thank you for your understanding, and we hope to have the chance to serve you again in the future.

Regards,
******* ***** B
Manager
Groupon Customer Support
Initial Complaint
Date:09/01/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon sold me a voucher to use for cleaning services. The cleaning company did not clean my house. I asked for a refund from Groupon and Groupon refused to full refund but promised a 40% refund, or $42. I never received the refund despite the promise.
Business Response
Date: 09/07/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for any confusion or inconvenience caused regarding your refund.

Ive carefully reviewed your account and the refund request associated with your cleaning services voucher. Regarding the promised refund of 40% of your voucher value, I can confirm that the credits have already been successfully issued to your Groupon account under the email address *****************************.

Specifically, the following Groupon Credits were added:

- $21.38 on July 4
- $21.00 on July 23
- $10.69 on July 25

This brings the total to $53.10, which is 40% of your voucher value as initially promised.

To view your available Credits, please log in to your account and navigate to the top-right corner of your My Groupons page, where you'll see your 'Groupon Credits balance'.

When you're ready to use your Credits, simply check the box next to Apply available Groupon Bucks under the Payment Method section during checkout. The available Credits will be automatically deducted from your order total.

If you need any further assistance or have questions about using your Credits, please dont hesitate to reach out. Were here to help.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 09/08/2025

Complaint: 23825024

I am rejecting this response because: I paid in cash and I was promised a refund in cash. The e-mail from the company that I provided to the BBB promised "a partial refund of 40% of the order value, which amounts to $42 in total." I was not given cash as promised but I was instead given "Groupon Bucks" which is not cash but is just credit to use at the site. I never agreed to accept Groupon's "monopoly" money, which has no value to me because I do not plan to ever do business with Groupon again. I want a cash refund as promised. They can have their worthless "Groupon Bucks" back.

Sincerely,

****** ********
Initial Complaint
Date:08/31/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon is committing fraud by using purchased vouchers and claiming they were submitted. In July I purchased a Grand Canyon Tour and was unable to use and advised company 10 days before/The company website refunds given within 24 hiours prior, Groupon refuses because they altered the voucher to state submitted. Tne cancellation was confirmed by the company yet Groupon refuses to be honest,
Business Response
Date: 09/02/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment along with all internal Groupon correspondence. I also responded to you a moment ago via email from **************************.

Regarding your complaint: We understand this situation is frustrating. Please kindly note that this particular deal is completely non-refundable, and there is no cancellation window prior to the reservation date. Groupon acts as a facilitator for the purchase but is not the service provider.

Your ticket was booked for a specific date and timeAugust 26, 2025, at 6:00 AM. Once this reservation time passes, the voucher is automatically marked as redeemed, as the merchant is due full payment regardless of attendance.

While we acknowledge that you informed the merchant about your inability to attend, we have not received any communication or confirmation from the merchant agreeing to refund or cancel this ticket. Additionally, there is no ***** ****** during which the merchant or Groupon can be notified to make this order eligible for cancellation or refund, as it is completely non-refundable once purchased.

If the merchant has provided you with any written confirmation approving a refund, please kindly share it with us. We will be happy to initiate a contact with them from our end. Without this confirmation, we are unfortunately unable to process a refund. If you did not attend your scheduled reservation, this will be considered a no-show, as no cancellation ***** ****** applies to this offer.

We appreciate your understanding and are here to assist further if you can provide any additional information.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 09/03/2025

Complaint: 23821679

I am rejecting this response because:

Sincerely,

****** Anthony ****
Customer Answer
Date: 09/04/2025

Complaint: 23821679

I am rejecting this response because:
It appears Groupon handles its customer service similar to a criminal enterprise, they are positioning for a class action suit. What company in ******* does not refund when a service or product is not provided? All major credit cards refund if no product or serrvice is received. To make matters worse, they alter the paid voucher as appears service or product was used, Nothing could be further from the truth and their policies are in direct conflict with the merchants who unfortunatley utilize Groupon. by State authoritiesAn investigation will be requested, as well as Veterans groups and Senior Citzen advocates. Hopefully other states will join in on this action against the unethical policies of Groupon INC.

Sincerely,

****** Anthony ****
Business Response
Date: 09/07/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment along with all internal Groupon correspondence. I also responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for your follow-up.

We understand your concerns and truly regret that this experience has caused frustration. However, its important that we respond to your comments with a full and accurate explanation of the facts surrounding this case.

1. Voucher Terms and Redemption

You purchased a voucher for a Grand Canyon Tour through Groupon, not directly from the merchant. As such, the terms and conditions of the Groupon deal applythese are visible prior to purchase and at checkout.

This particular deal was marked as non-refundable, and the offer terms clearly state that once a reservation is made, the booking is final. There is no cancellation grace ****** offered through Groupon for this item. These terms are agreed to at the time of purchase.

2. Reservation and Redemption Status

Your reservation was made and confirmed for August 26, 2025, at 6:00 AM. As standard practice, when the reservation time passes, the voucher is automatically marked as redeemed in our system, regardless of attendance, as the merchant is due full payment for the confirmed booking.

3. Merchant Involvement

Youve stated that you canceled with the merchant and believe that their cancellation policy should apply. However, we have not received any confirmation from the merchant agreeing to issue a refund, nor any indication that they canceled your reservation on their end. Without written confirmation from the merchant that they support a refund, we are unable to override the policy attached to this purchase.

We have repeatedly invited you to share documentation confirming cancellation approval from the merchant. As of now, no such documentation has been received.

4. Policy Transparency

Our refund and redemption policies are clearly stated and consistently applied across all purchases. These policies exist to ensure fairness both to our customers and to the merchants we partner withmany of whom rely on confirmed bookings to plan resources and staff in advance.

5. Next Steps

We remain willing to work with you. If you can provide written confirmation of the cancellation that you have indicated to have been approved by the merchant , we will be happy to review the case further.

We appreciate your service as a veteran and your engagement in resolving this matter. Our goal is always to assist customers within the scope of our policies and agreements.

Sincerely,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 09/08/2025

Complaint: 23821679

I am rejecting this response because:
info **************
Tue, Aug 19
, REFUND WAS ACKNOWLWEGED BY TOUR OPERATOR-GROUPON C.ONTINUES TO WITHOLD UNEARNED FUNDS-Fraud investigation pending......

Hello,

Thank you for contacting us.

Upon checking your tour is booked through the 3rd party booking company, Groupon.

For the Cancellation, you need to contact them to cancel your reservation.

Thank you,

Tour Orders
Customer Service
************ (Main)
************ (Toll Free)

**** Roth <***************************>
8:25?AM (4 hours ago)

to Customer

Thank you for the recent correspondence,please be advised this complaint has been forwarded to the following:
All future correspondence concerning this matter:

Office of the Attorney General State of Florida
PL-01, The Capitol
***********, ******* 32399-1050

All documents and attachments submitted with this complaint are subject to public inspection pursuant to Chapter 119, Florida Statutes 2. Whoever knowingly makes a false statement in writing with the intent to mislead a public servant in the performance of his official duty shall be guilty of a misdemeanor of the second degree, punishable as provided in s. *******, s. *******, or s. ****** Florida *************************************************************************************
Initial Complaint
Date:08/31/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a ticket for the aquarium and when I arrived at the specified time my voucher had expired only an hour after purchase. I was forced to buy a ticket at the gate and told that my voucher was non refundable. Since I did not get to redeem what I paid for at the time I selected I feel I am due a refund.
Business Response
Date: 09/02/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience and frustration you've experienced regarding your recent aquarium ticket purchase.

We understand how disappointing it must have been to arrive at the venue and find that your voucher had already expired shortly after purchase. Please accept our apologies for the inconvenience this situation has caused.

Ive escalated your request to our internal team for further review. We typically provide an update within 48 to 72 hours, but in rare cases, it may take up to 7 business days. Please rest assured were working to resolve this as quickly as possible and will get back to you with an update as soon as we receive one.

In the meantime, if you have any additional questions or need further assistance, we remain at your disposal and are happy to help.

Thank you for your patience and understanding.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:08/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Aug 10, 2025, my Groupon account was hacked and 6tickets were purchased for wonderbox ************** in the amount totalling to $343.47 After reaching to costumer service, they confirmed the charges were fraudulent and to reach out to my bank to apply for refund. I had filed the claim 2 times and they deny to give the money back.Many customers were hacked. The review under the tickets said so. Now, I am not even able to open the tickets. Any used groupon deals in your account, you can click and open it but these particular tickets I am not even able to open it. My bank cannot force groupon to return it and I don't have a job. I am not sure how I will pay this amount.
Business Response
Date: 09/02/2025
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Im truly sorry to hear about the experience you've had.

I completely understand how frustrating and concerning this situation must be. We take reports of unauthorized access and fraudulent activity very seriously. I can confirm that the tickets in question are no longer accessible or usable, as they were tied to a transaction that has since been disputed.

In situations involving fraud, financial institutions are best equipped to investigate and determine eligibility for reimbursement, as they have access to the necessary tools and data.

We strongly encourage you to contact your bank again to request additional support or reconsideration, especially if you believe the outcome of the initial dispute was incorrect. If your bank requires any documentation or information from us to assist with this process, please let us know we're happy to provide it.

We understand this has been a difficult experience, and we truly hope you're able to get this resolved quickly.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 09/03/2025

Complaint: 23820183

I am rejecting this response because my bank has tried two times to reach Groupon with email proof of fraudulent charges but they didn't refund the money. They are trying to reach out to Groupon the 3rd time. I do hope that you will acknowledge that there was a breach of privacy and confidential information on my Groupon account. Someone was able to get a hold of my information that I trusted Groupon with and make those purchases. I don't have a job and you are making me pay for stuff I didn't buy.

Sincerely,

******* ******
Business Response
Date: 09/07/2025
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for your response, and I truly appreciate you taking the time to follow up with us.

We completely understand how distressing this situation has been for you, and I want to sincerely acknowledge your frustration and concerns, particularly given the financial impact. We take any report of unauthorized access or breach of customer data extremely seriously.

As mentioned previously, because the charges in question were reported as fraudulent, the appropriate path for resolution is through your bank. Financial institutions have dedicated tools and protocols in place to investigate these types of incidents and determine whether a chargeback or reimbursement is warranted.

We understand you've already contacted your bank and that they are attempting to follow up again. If they require any documentation or need to verify anything further, our team will provide assistance directly to them.

Please note that due to the nature of fraud-related claims, we are unable to process a refund on our side outside of the formal bank dispute process. We realize this may not be the resolution you were hoping for, but it is the required protocol in these situations.

We hope your bank is able to assist you further, and we're here to cooperate fully should they reach out.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 09/12/2025

Complaint: 23820183

I am rejecting this response because my bank reached out the 3rd time and they are denying to refund even though your customer service initially looked at my account and confirmed it was a fraudulent charge. My personal information and credit card information was compromised. I feel robbed and charged for something that I never used. The worst part is I don't work and how am I supposed to pay for this.

Sincerely,

******* ******

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