Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought software that didn't work. Merchant refused to refund money.

  Business Response

  Date: 07/10/2025

  Hi ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Im truly sorry to hear about the trouble youve experienced with the software you purchased through Groupon.
  
  Upon reviewing your account, I can see that the voucher associated with this purchase is currently marked as "redeemed." While I understand the frustration this situation has caused, in order to escalate the matter further with the merchant, we kindly request your assistance.
  
  To proceed with a full review, please provide us with one of the following:
  
  - A screenshot or image showing the error message you encountered, or screenshot that clearly shows the software did not function as expected.
  
  Once we receive this information, we will be able to escalate your concern to the merchant for further review and work toward a resolution.
  
  We appreciate your patience and cooperation, and were here to support you through this process.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Groupon from ******* back on June 16th. I accidentally put the wrong entry time. When I called Groupon they told me that I would need to call ******* to have the time changed. I called ParkWiz and they informed me that they would issue me a refund since I hadnt used the parking pass, and I could buy another ticket. I proceeded in doing so. I have called ******* and they have confirmed that the funds have been released and now its up to Groupon to give it back to me. I have called Groupon for weeks now and they tell me that ******* needs to release the funds, when thats is not the case. I have email proof that ******* has already released the funds and now its up to Groupon to give it back to me.

  Business Response

  Date: 07/10/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for any confusion or inconvenience youve experienced throughout this process.
  
  Upon reviewing your account, I can confirm that our team has already addressed your request. A refund for your voucher TP-NS2G-ZM9C-L614-4Y5X was processed to your original form of payment on July 8, 2025.
  
  Please note that while refunds are issued immediately on our end, it may take your financial institution a few business days to post the credit to your account, depending on their processing times.
  
  We appreciate your patience and understanding, and were here to help if you have any further questions or concerns.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I MADE 3 ONLINE PURCHASES FROM GROUPON ON 6-3-25. 2 PURCHASES WERE FOR ***** CLUB TOTALLING $50 AND ANOTHER FOR SKY ZONE FOR $41.50. I COULD NOT USE EITHER ***** PURCHASE AND THE SKY ZONE WAS A MISTAKE. I MADE SEVERAL ATTEMPTS TO GET MY MONEY REFUNDED BACK TO MY DEBIT CARD. I WAS NOT CONTACTED BY GROUPON UNTIL THE TIME TO GET MY REFUND HAD PASSED. SINCE I CAN'T USE ANY OF MY PURCHASES I AM REQUESTING A FULL REFUND. THE COMPANY SAYS I AM OUT OF TIME TO BE REFUNDED.ANYTHING YOU CAN GET MY MONEY BACK WOULD BE MOST APPRECIATED!!!

  Business Response

  Date: 07/10/2025

  Hi ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. Im sorry to hear about the inconvenience youve encountered with your ***** Club and Sky Zone purchases. I completely understand your frustration, especially given the efforts youve made to resolve this situation.
  
  Upon a thorough review of your account and previous communications, I see that you reached out to our support team on 2 June, 2025, regarding the Sky Zone deal that was purchased by mistake. At that time, our team provided a refund link to process your refund, and it seems that email might have been missed.
  
  I am pleased to inform you that since you made the refund request within the cancellation period, I have now issued a full refund to your original form of payment for all three purchases as per your request. You will receive a separate automated email to confirm this refund.
  
  Please be aware that, although we process refunds immediately, it may take a few days for your financial institution to reflect this credit on your statement.
  
  Thank you for your patience and understanding. If there's anything else I can assist you with, please don't hesitate to reach out. We greatly value your business and look forward to serving you better in the future.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a one night stay at ****************** through Groupon. I could not be available to use the room that I booked so I requested a refund through Groupon. Groupon came back stating that my package did not have a refund policy and was no-refundable. Groupon DOES NOT offer a non-refundable package. Groupon is lying about their refund policies. I will be going to the bank for fraud protection.

  Business Response

  Date: 07/10/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience you've experienced.
  
  I understand your concerns regarding the refund request for your one-night stay at ******************. We want to ensure your concerns are properly addressed and resolved. However, after reviewing our records under the email address ******************** we were unable to locate an order that matches the details you provided.
  
  To assist you further, please provide the following information:
  
  The order confirmation number
  The voucher Redemption Code
  Any alternate email addresses that may have been used to make the purchase
  The amount of the charge(s)
  The date of charge(s)
  
  If the charges are on a credit/debit account, please provide the following information:
  
  The name on the card that was charged
  The type of card ****** MC, AmEx, etc.)
  The last 4 digits of the card
  The expiration date on the card
  The billing address associated with the card
  
  If the charges are on a ****** account, please provide:
  
  The ****** invoice ID reflecting the chargeExample: xxxxxxxx-xxxx-xxxx-xxxxxxxxxxxx (this ID will be alphanumeric)
  The email address registered to the ****** account
  
  Once we receive this information, we will promptly review your case and do our best to resolve the matter as quickly as possible.
  
  We truly appreciate your patience and look forward to your response so we can assist you further.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out regarding two Groupons I purchased from Groupon for The Nail Loft ********. When I attempted to schedule my appointments on July 5, 2025, the merchant informed me that they only accept bookings for Groupon customers Monday through Thursday and are fully booked until September.However, the Groupon offer does not state any such restriction regarding redemption days. This omission and the merchants refusal to honor reasonable booking availability constitute inaccurate and misleading ************** a result, I am requesting a full refund for both Groupons due to false advertisement and the inability to redeem the services as reasonably expected. I reach out to Groupon on July 6, 2025, to inform of the misleading and false advertisement and requested a full refund in the form of the original payment. Groupon refused to issue a full refund in the original form of payment and issued in Groupon bucks. I did not approve of the refund in Groupon bucks and do not want to purchase anything from a company that participates in false advertising.

  Business Response

  Date: 07/09/2025

  Hi Badia,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Thank you for reaching out and for your patience while we reviewed your concerns regarding your recent experience with The Nail Loft ********.
  
  I sincerely apologize for the inconvenience and frustration you've encountered. I understand that when you attempted to schedule your appointments on July 5, 2025, the merchant informed you of booking restrictions for Groupon customersspecifically, limiting appointments to Monday through Thursdayand that they are fully booked until September. I recognize that this information was not stated on the original offer, and I regret any confusion or inconvenience this may have caused.
  
  While Groupon strives to ensure a smooth experience for all our customers, its important to note that appointment scheduling and availability are ultimately determined by the individual merchant. Im truly sorry that this has impacted your ability to redeem the services in a timely and reasonable manner.
  
  To make things right, I have converted the previously issued refund in Groupon Bucks back to your original form of payment. Please note that while the refund has been processed immediately on our end, it may take a few business days for your financial institution to post the credit to your statement.
  
  We appreciate your feedback and are committed to ensuring transparency in our offers moving forward. If theres anything else I can assist you with, please dont hesitate to reach out.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Groupon coupons for ******* *****. I have used these coupons for several years. This time when I tried to use them I was told by the manager that they had stopped working with Groupon over a month ago. This was only 2 days after I purchased the coupons. To me this is fraud. Groupon knew ******* and discontinued accepting Groupon coupons. I have waited hoping that skyline and Groupon might heal their relationship. That has not happened.

  Business Response

  Date: 07/08/2025

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: We understand how frustrating it must be to have a voucher not accepted as expected, and we sincerely regret any inconvenience you've experienced.
  
  After reviewing your case, wed like to clarify that your order was placed on March 13th, 2025, and no issues were reported to us until July 5th. While we understand your hope that the business might resume honoring Groupons, we encourage customers to notify us immediately if they experience any issues at the time of attempted redemption. Prompt reporting allows us to intervene directly with the business and potentially resolve the matter quickly.
  
  Additionally, wed like to clarify that Groupon did not receive any communication from Skyline Chili regarding the discontinuation of their participation in our platform. This is why the offer was still available for purchase when you placed your order.
  
  When you contacted us on July 5th, our support team promptly responded requesting more detailssuch as the date of visit, the person spoken to, and the reason providedso we could follow up directly with the business. Unfortunately, we did not receive a reply to that email.
  
  We are still happy to assist and continue the investigation if you can kindly respond with the requested details. Please rest assured that were committed to addressing your concerns and resolving this appropriately.
  
  Thank you for your understanding, and we hope to hear from you soon.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a groupon for an oil change. The groupon does specify that there arr no refunds. I disnt change my mind about wanting the hroupon, but the business didn't honor it when I attempted to use it. I've made a report directly to groupon and it was suggested that I gift the groupon yo another person. If a business doesnt honor a groupon, thenI should be entitled to a refund. All im simply asking for is the money back that I spent... nothing more, nothing less.

  Business Response

  Date: 07/08/2025

  Hello ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for your message and for bringing your concern to our attention.
  
  Wed like to assure you that your issue was promptly escalated to our internal resolution team on July 3rd, following your conversation with our support agent. During that chat, we gathered the necessary details about your experience and clearly communicated that the review process typically takes 48 to 72 hours, though in rare cases it may take up to 7 days to ensure a thorough investigation.
  
  As of today, this timeframe has not yet fully elapsed, and we kindly ask for your continued patience while our team completes their review. Please rest assured that we are actively working on your case and remain committed to providing a fair and timely resolution.
  
  We appreciate your understanding and will be in touch via email as soon as an update is available. If you have any further questions in the meantime, please dont hesitate to reach out.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today 7/5/25 I received a ADD from Groupon about an Universal ticket - buy 1 day get 1 day free, my Groupon account is registered in *******************, do I think that all ADDs from Groupon will be for my living area (the ADD not showed where)but thats not happened, I bought 3 tickets, when I received the voucher I saw that the tickets were for Universal CA, immediately I call for customer service requesting the refund, but they said me that my purchase was a non-refundable deal, but there havent a non-refundable sign in the page. I tried contact Universal CA to refund or change the ticket for *****************, but they said me to contact Groupon.

  Business Response

  Date: 07/08/2025

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for reaching out and for sharing the screenshots regarding your recent Universal Studios ticket purchase.
  
  I understand how disappointing it must have been to realize the tickets were for Universal Studios Hollywood instead of *******, and I appreciate you taking the time to express your concerns.
  
  After reviewing the details, Id like to clarify a few important points:
  
  - The offer page clearly states in the Need to Know section that All Sales Final and that the tickets are valid only at *************************** in ***********, CAnot at ******************
  
  - Additionally, the deal location (************************************************************************************) is shown prominently right below the title on the deal page.
  
  - While we understand you saw the offer through a ******** ad, it appears this was not a targeted promotion based on your Groupon account or location your preferred location saved with us. These third-party platforms serve ads based on broader interest data and not exclusively on the location tied to your Groupon account.
  
  - As for your concern regarding refundability, the final sale notice is indeed present in the offer page, as confirmed in the screenshots you provided, along with confirming the location (IMG_3089 and IMG_3094).
  
  That said, we truly value your experience and want to make this right for you.
  
  As offered previously in your chat with our team, were happy to make a one-time exception and issue a refund in the form of Groupon credits to your account. These credits can be used toward any future purchase on Groupon and will never expire.
  
  Please let us know if youd like to move forward with the credit refund, and well process it right away.
  
  Thank you again for bringing this to our attention, and we hope to assist you with a better experience on your next Groupon purchase.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23560097
  
  I am rejecting this response because:

  You know that modern persuasive ads effectively employ strategies like scarcity, urgency, emotional appeal, to compel consumer action, and that's exactly what happened, an unclear AD offering tickets to ************** appeared on my ******** page, when clicked it was directed to my Groupon App (registered in *******************), you can see the screen shot from ad didn't show CA, you said that third-party platforms (working for Groupon) serve ads based on broader interest data, but I  was automatically redirected to my groupon app, I am uploading other promotions that appear on my ******** and I received in my personal email (that is registered with Groupon) and ALL are in *******, including other park promotions, but the Universal CA still there, so for me the error in the AD location is clear, as they are configured for certain areas, not just in the interests of people, for example I love eating sushi (and look it online), but in my adds no promotions in ***** appear. In *******, unfair and deceptive trade practices are those practices that are considered unethical, unscrupulous, and dishonest. Further, these practices seek to deceive or take advantage of consumers. These practices include false advertising, a misleading sales pitch, or failing to disclose important information about a product or service. The Florida Deceptive and Unfair Trade Practices Act (FDUTPA) prohibits such practices.

  You told me you can't cancel the purchase, but you'd make an exception and give me Groupon Bucks. We're talking about $477 (high amount). Actually you're trying to force me to accept it so that it can be used again for Groupon purchases, but I need that money to buy the Universal ******* tickets I'm looking for. If Groupon can make an "exception" and refund me in Groupon Bucks, why can't they do the same and give me my money back?

  I just want my money back and that's easy for you to solve.

  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 07/14/2025

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for your follow-up and I apologize for the delay in response. I understand this situation has been frustrating, and I appreciate your effort in reaching out.
  
  After reviewing the details of your case again, including the screenshots you provided and the content on the deal page, we can confirm that the offer was clearly listed as valid only for Universal Studios ********* in **********. The location was prominently displayed both at the top of the deal page and within the terms in the Need to Know section. Additionally, the deal was marked as non-refundable, meaning it was not eligible for a refund, in line with our refund policy.
  
  We do understand your concern that the ad appeared through a ******** promotion and may not have reflected your location. However, those ads are served based on broader interest targeting and not exclusively on your Groupon account settings or saved address. That said, the information on the deal page itself was complete and transparent, and the screenshots you shared confirm this.
  
  Although this purchase falls outside the scope of our standard refund policy, as a one-time exception, our team has offered to refund the full amount in Groupon credits. These credits do not expire and can be used toward any future purchase on our platform. We understand you were hoping for a refund to your original payment method, but given the nature of the deal and the terms agreed to at the time of purchase, that option isnt available in this case.
  
  The credit offer remains open as a gesture of goodwill. Please let us know if you would like us to proceed with it.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/17/2025

  I know you're doing your job, but you can't be serious when you say the ******** ad shows the ticket is for Universal CA. It doesn't show that there. As the law says, ads have to be direct and clear, and this one wasn't. You mention the ******** ad, but what about the emails I keep receiving (which I attached to the last message), where they offer me 8 things in ******* and the same Universal CA ad. Do you really believe there's nothing wrong with that ad? You offer me Groupon credits as if you're doing me a favor, but you're not. You just want to force me to keep $477 with you, and I want my money back. I saw Groupon's response to my bank's complaint, and you say I requested a refund after the time limit for it. That's not true. I requested a refund less than 15 minutes later, as soon as I received the email about the purchase showing it was at Universal CA.

   Again, I just want my money back. I'm not interested in the credits, as I need the $477 to buy Universal ******* tickets. My trip to ******* is scheduled for next week, and without this money I can't buy these tickets, it will be very frustrating for me and especially for my child.

  Groupon can easily solve this problem; a refund would truly be a gesture of goodwill. I will go to any lengths to get my money back. After all, this is America, and laws must be followed; a company's regulations will never override the law.

   

  
  Complaint: 23560097
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:07/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon for the 2nd time takes my groupon bucks and DOES NOT SEND THE ***** IM SICK OF THEM.THEY DONT FOLLOW UP OR ANSWER EMAILS

  Business Response

  Date: 07/08/2025

  Hi ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I sincerely apologize for the inconvenience you've faced. I completely understand how frustrating it must be to expect an item and not receive it.
  
  Im sorry to hear that the issue with your Marketplace order hasn't been resolved yet. It's important to us that your concerns are addressed, and I want to assure you that we are here to support you throughout this process.
  
  Upon carefully reviewing your account, I noticed that you've already contacted the merchant regarding the issue. According to their response dated June 30, 2025, it seems there was an incorrect address on the package, preventing **** from delivering it. The merchant has requested you to confirm your shipping address so that they can send out a replacement for you.
  
  To expedite this process, I kindly recommend checking both your inbox and spam folder for their email. Responding to their email directly will ensure that your questions are addressed promptly and efficiently.
  
  Thank you for your patience and understanding. Please don't hesitate to reach out if there's anything further I can assist you with.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a service from Groupon they service did not exist. It was a class in nyc when I went to use the voucher the class did not exist in the advertising state. Groupon refused to provide a refund even though it was a Groupon fort for advertising a class that did not exist they only wanted to provide Groupon bucks which I could only spend on there website. I purchased another service. This place did not answer the phone to schedule the service. Again I was give Groupon bucks I purchased merchandise this time they sent me the wrong item and now refuse to send the correct item. I have sent them the photos of the item I received. I have contacted Groupon and the seller neither have gotten back to me. Every time I speak with customer service the say someone will get back to you in 24 -48 hours no one ever gets backs to you. I ordered a kids tooth brush and received a Doppler fetal heart sound monitor. I will submit photos of what I order and what I received. I also have the transcript of the chat.

  Business Response

  Date: 07/08/2025

  Hi Siac,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience and frustration youve encountered regarding your recent Groupon purchases.
  
  We understand how disappointing it must have been to deal with a service that was not available as advertised, difficulties in scheduling with another provider, and then receiving an incorrect item with no timely response. Please know that this is not the level of service we aim to provide, and I truly regret the trouble this has caused you.
  
  Upon reviewing your case, I see that our team previously assisted you under case number #******** and provided a self-service refund link to issue Groupon credits to your account. I hope youve had a chance to refer to that email and use the provided solution.
  
  If you have not received that email or were unable to access the refund link, please let us know immediately so we can assist you further. Your satisfaction is important to us, and were here to help resolve any remaining concerns.
  
  Thank you again for your patience, and we appreciate your understanding.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support