Business Profile

Ecommerce

Groupon, Inc.

Headquarters

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,856 total complaints in the last 3 years.
1,326 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I am emailing to report an issue with my order 1000-150023-279010 I got ***** but the provider gave me a rash on my body and I am still currently having a rash and the effects are still not taking effect Please advise as I was told I would receive a refund because of adverse effects ;
Business Response
Date: 07/05/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for following up, and Im truly sorry to hear about the reaction youve experienced. We understand how concerning this must be, and we want to make sure your case is handled with care.

As noted in our response to you on July 4th, your request was escalated directly to the provider who administered the treatment, since the Groupon was redeemed and the service was delivered. The merchant is currently reviewing the situation, and were awaiting their response.

Please rest assured that were closely monitoring the case and will update you as soon as we receive further information from the provider.

We appreciate your patience during this time and will be back in touch with an update as soon as possible.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/07/2025

Complaint: 23556062

I am rejecting this response because:
I am still unwell had to miss work and am in so much pain and are still unwell and waiting for a refund for the experience that I had
Thank you
Sincerely,

****** *****
Initial Complaint
Date:07/03/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the wrong ticket and immediately asked for refund but Groupon has been ghosting me and not providing me any refund
Business Response
Date: 07/05/2025
Hello Abul,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Wed like to clarify that weve been actively working on your issue, in line with the communication previously provided. You contacted our support team on July 3rd via live chat, during which our agent informed you that your request would be escalated for further review. You were also advised that the process could take up to 7 days, depending on the circumstances. We have not received any follow-up from you requesting an update since then.

Additionally, we proactively followed up with you on July 5th via email, requesting further detailsspecifically, written confirmation or documentation from the merchant indicating that they had approved your refund request. We have yet to receive a response to that message.

As previously mentioned, this was a non-refundable deal, and no refund has been approved under our standard policy. However, since you mentioned the merchant agreed to issue a refund, if you can provide written confirmation or proof of that agreement, we will gladly escalate this again with that as a reference.

We are still well within the expected response window, and were fully committed to resolving this matter with your cooperation.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:07/03/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for a service on Groupon. I cancelled the same day. Groupon sent me an E mail and said they would refund my purchase price to my bank account. I still have not received my $57.99 back yet.
Business Response
Date: 07/05/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I'm sorry to hear you havent received your refund yet, and Id be happy to look into this for you.

At the moment, Im unable to locate any orders under the email address you provided. To assist you further, could you please share the following details:

The order confirmation number

The email address used at the time of purchase

This information will help us quickly locate your purchase and provide a clear update.

Additionally, please note that while refunds are processed promptly on our end, it can take up to 10 business days for your bank or card provider to fully post the amount back to your account. This timing varies depending on the financial institution.

If you need immediate help or want to check in on your order, our Customer Support team is available 24/7. You can reach us anytime here: ******************************************

Looking forward to your reply so we can get this resolved for you.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/09/2025

Complaint: 23553584

I am rejecting this response because:

Sincerely,

****** ******
Customer Answer
Date: 07/11/2025
I have attached a copy of the notice from Groupon that they were going to refund my money to my bank account
Business Response
Date: 07/14/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for your response and I apologize for any confusion.

As seen in the screenshot you've shared, the refund confirmation was "Your Refund Has Been Processed and Bucks Have Been Applied to Your Account"

The refund was processed as selected on the user end, but I understand that you may have selected Groupon bucks by mistake when you were trying to get this refunded to your card. I've issued a full refund to the original form of payment instead and canceled the Groupon Bucks.

Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Let me know if there's anything else I can do for you.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:07/03/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for a voucher through Groupon for my honeymoon hotel. However the dates shown on different documents are inconsistent and have charged more. They told me that I could not cancel because those dates couldnt be booked by others- although the dates are three months away. I called the hotel and they said it was booked by *******, and I should call Expedia to cancel, but I have received no documentation whatsoever from ******* regarding this. I need to cancel and receive a full refund.
Business Response
Date: 07/05/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for contacting us and for sharing the details of your situation.

I understand how important this booking is, especially as it relates to your honeymoon plans, and Im sorry for any stress or confusion this has caused.

After reviewing the chat history, which is also included with your request above, I can confirm that your request has already been escalated for internal review. Our team is currently working with the relevant partners to verify all details and explore possible solutions.

We kindly ask for your patience while this investigation is underway. These cases typically take a little time due to the need to coordinate with third parties such as the travel provider. Well be sure to update you as soon as we receive a response.

Thank you again for your understanding, and please dont hesitate to reach out in the meantime if you have any further questions.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:07/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased **************** on June 18, 2025. I attempted to use the product several times by using the key software key in order to it onto my computer. In order to do that I needed to redeem the coupon in order to download it from Groupon s seller. The key didnt work, and I emailed **************** twice and never heard back from them. I just got onto the chat realizing that I never heard from them two weeks later and after telling the representative what the issue was, he told me that it shows that it is redeemed basically saying they cant refund me I explained that the only way to try the software is to redeem the coupon on Groupon so theres no way I could it and the key did not work. I do have screenshot showing that I entered the exact Software key or license key and that it was showing that the key was already used someone else so whoever is selling the software with Groupon is selling a product that was already used, and it is probably an illegal product. Im reporting them because I want a refund. I had to purchase the software elsewhere because I needed it for my class. All Im asking for is a refund. It wasnt that much money. It was under $30, and I actually subsequently purchased Adobe PDF from them and had no problem at all. Downloading it and Im very happy with that purchase however I would like a full refund for this product which they have to respond. The customer service representative on the chat just stopped talking. I am going to attach a transcript of the chat here if you would like copies of the screenshots I took, I have them. Im just on my iPad right now and do not have access to my computer but once I do, Im happy to email them to the BBB. It seems Im unable to upload the chat so I can also email that to you later, requesting my refund and explaining that I tried the code and it kept saying that it was used.
Business Response
Date: 07/05/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out regarding your **************** purchase from June 18, 2025.

I understand your frustration, and Im sorry to hear that you encountered difficulty activating the product. Id like to clarify a few key points:

The Groupon voucher you purchased was successfully redeemed on our site to obtain the **************** activation key. This marks the voucher as used, and as per our policy, once a voucher has been redeemed, it is no longer eligible for a refund.

If the activation key provided by the merchant did not work, the appropriate step is to contact the seller directly, as they are responsible for the functionality of the key. We also previously offered to assist by escalating this matter to the seller, provided you could share a screenshot of the error message you encountered. Unfortunately, the only screenshot you sent shows that the Groupon code has already been redeemedwhich is expected and accurate.

Additionally, your claim that you contacted us multiple times without response is incorrect. We do not offer email-based support, and all of your submissions through our help portal have received responses. You also recently contacted us via live chat for a separate issue and received a full credit refund, which further demonstrates that our support channels were accessible to you.

Please understand that choosing to purchase the product elsewhere does not qualify as a valid reason for a refund after the original voucher has already been used. If you are still experiencing issues with the activation key, were happy to reach out to the seller on your behalf, but we will need a clear screenshot showing the actual error message related to the key itself.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/07/2025

Complaint: 23547160

I am rejecting this response because: Groupon continues to claim that because I activated the Groupon, which was required in order to try it that I do not deserve a refund despite the fact that when I put in the activation key I was told and I sent you a screenshot of this that it was previously used. They tried to claim that it was gifted to someone when the reality is I wanted to send it to my laptop, so I sent it to my other email, which is my name so obviously it was me that I sent it to from ***************** to *****************************
I think it is wrong that they will not give me a refund for Software that I clearly could not use because it was used by someone else. That was the first time I tried to activate it so it was not used by me or anyone else. I am looking for is a refund. I hope that the Better Business Bureau hold them accountable standing by their products. They cannot sell used products and they are probably illegal now that I think about it given the situation thank you.
Sincerely,

***** *********
Business Response
Date: 07/13/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for following up and sharing your concerns.

I understand how frustrating it is to purchase a product and run into issues trying to use itespecially when it's something you needed for your class. I also recognize how important it is that you feel supported throughout this process.

To clarify once again: the Groupon you purchased was for a voucher to obtain a **************** key from a third-party seller. That voucher was successfully redeemed, which is what marks it as fulfilled on our end. As such, and per our policy, were unable to issue a refund for a redeemed Groupon.

That said, we are not refusing to help. If you're having issues with the software key provided by the seller, the next step is to contact the merchant directly. They are responsible for ensuring the product they provide functions properly. As we've previously mentioned, were happy to assist in contacting the seller on your behalfbut we would need a clear screenshot showing the specific error with the software key itself, not just the message confirming the Groupon was redeemed.

We understand your concerns and take them seriously, but we do need to follow the correct process to resolve this appropriately. Please feel free to send over the requested documentation whenever you're able.

Thank you again for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/14/2025

Complaint: 23547160

I am rejecting this response because: I have sent the documentation to Bbb, but I am happy to send a picture of the message. I got when I tried to import the activation code telling me that it was not valid or used. I will forward this to the seller. I either had a choice to accept or reject, and the only reason I selected rejected is because I need to send this information to them as requested by the seller and once they receive it, I am hoping that they will provide me with a refund as they should thank you very much

Sincerely,

***** *********
Initial Complaint
Date:07/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/24/2025 I purchased three vouchers for Orlando Rage Room and paid using my Groupon Bucks. On 6/25/2025 I requested a refund for the vouchers. Groupon has denied my refund "because the vouchers have been redeemed."The vouchers have not been redeemed. I have had no contact with the merchant. Groupon denied my refund and suggested I contact the merchant. I attempted to contact the merchant and have not received a response from the merchant.The vouchers were not redeemed - I have had no contact with the merchant - I am entitled to a refund according to Groupon's return policy.
Business Response
Date: 07/05/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for contacting us again regarding your Orlando Rage Room vouchers.

Weve thoroughly reviewed this matter, including multiple confirmations from the merchant, who has verified that all three vouchers were successfully redeemed. As a result, were unable to issue a refund for these vouchers.

We understand this may not be the outcome you were hoping for, and we truly regret any frustration caused. Since the vouchers have been marked as used and confirmed by the merchant, they are no longer eligible for a refund under our policy.

If you have any further questions or new information that hasnt been shared already, feel free to let us know.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/07/2025

Complaint: 23547113

I am rejecting this response because:
I did not have any contact with the merchant if the vouchers were marked redeemed, it is an error on the merchants part I am entitled to a refund per Groupons refund policy

Sincerely,

***** *******
Business Response
Date: 07/13/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for your continued follow-up.

I understand your concern and the frustration this situation has caused. However, after a thorough investigation, weve confirmed with the merchant that all three vouchers were successfully redeemed. Based on this confirmation, and in line with our refund policy, were unable to issue a refund for vouchers that have already been used.

At this stage, were unable to offer any further resolution on this matter. We appreciate your understanding, and we're sorry again for any inconvenience this has caused.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/20/2025

Complaint: 23547113

I am rejecting this response because:

Sincerely,

***** *******
Initial Complaint
Date:07/01/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
07-01-2025 I had an accidental order which my child did using Apple Pay . I contacted Groupon right after it , less than a minute passed and they said its not refundable. Im not even in *** and Im not able to use this deal and its going to be expired .
Business Response
Date: 07/05/2025
Hello Salt,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Ive carefully reviewed your case, including all prior conversations and order details, to make sure we fully understand the situation. Here's a summary of what we currently have on file:

The order in question (2 nights at The Kartrite Resort Order #**********) was placed on July 1, 2025, with the check-in date on July 2, 2025.

This booking falls under the policy stated clearly on the deal page:

72-hour cancellation notice required prior to check-in or reservation is non-refundable; reservations made within cancellation window are non-refundable.

In your messages, you shared a few different reasons for needing to cancel:

- That the purchase was accidental.

- That the booking was made by your child using Apple Pay.

- That you're located too far from the resort to attend.

- In your BBB case, it was also mentioned that you are not in the ***** which was not stated during your initial chats.

In one message, you also mentioned you didnt see the cancellation policy at checkout. We understand how frustrating this situation is, though wed like to note that if the purchase was accidental or not made by you directly, this detail (about the policy not being visible at checkout) might not have been something you encountered first-hand.

That said, we understand that things happen, and we want to help in any way we can.

We've now escalated your request internally, and our team will be reaching out to the hotel directly on your behalf to request an exception to their stated policy. While we cant guarantee that the hotel will approve a refund or cancellation at this stage, we will do everything we can to advocate for a resolution.

We usually provide updates within 48 to 72 hours, though in rare cases, it may take up to 7 days depending on how quickly the hotel responds. Well follow up as soon as we hear back.

In the meantime, if you have any other questions or updates, feel free to reply to this message. Were here to assist you.

Thanks again for your patience and understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/07/2025

Complaint: 23546129

I am rejecting this response because:

Sincerely,

Salt ****
Initial Complaint
Date:07/01/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 14th, I purchased 5 tickets for ****** to ******************* plantation for June 28th. On June 28th an hour before driving there, I tried opening the voucher and it said it expired on the 27th. So I immediately purchased another 5 tickets for ****** and once we got to the gate at ******************* I couldn't open the voucher bc it said expired on the 27th and we had to paying there. A couple of hours later the voucher said it expired on June 28th. Customer Support said they can't refund my money so the issue. The offer on groupon didn't indicate an expiration date.
Business Response
Date: 07/11/2025
Hello *****,
Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comment along with all internal correspondence related to your case.
Ive also just sent you a direct email from ************************** with additional details and specific instructions.
Regarding your complaint: Im very sorry for the trouble you experienced with the vouchers. While this particular deal is non-refundable, I understand the confusion and inconvenience caused. As a result, Ive escalated this matter to our internal team for further review. We will follow up with an update within 24 to 72 hours.
Thank you for your patience and understanding. If you have any further questions, please feel free to reply to my direct email.
Best regards,
********
Manager
Groupon Customer Support
Customer Answer
Date: 07/16/2025

Complaint: 23545561

I am rejecting this response because: There was nothing on the deal page that said non-refundable and when I tried to use the voucher it gave 2 expiration dates. One of the expiration dates said it expired the day I was supposed to use it, so I should of been able to use it. On Groupon's FAQ page it says to read the fine print on the deal and I did that. Again, I have a screenshot of the deal page and it didn't say "final sale", "non-refundable" or that the ticket expired. This isn't good business practice, it's actually misleading and deceptive.

Sincerely,

***** ************
Business Response
Date: 07/19/2025
Hello *****,
Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comments along with all related Groupon correspondence, and I also responded to you directly via email from **************************.
I understand your concerns regarding the expiration dates and the clarity of the refund terms listed on the deal page. I truly regret any confusion this has caused.
As mentioned, we escalated your request to our internal team for further review. Unfortunately, the merchant has declined the refund request. According to the deal terms, which state: For a full refund, cancel at least 24 hours in advance of the start date of the experience, the deal was no longer eligible for a full refund at the time of your request.
Additionally, I can confirm that you redeemed $70 in Groupon Bucks toward the purchase of both vouchers.
Ive included more specific guidance and next steps in my direct email to you. If you have any further questions or need additional clarification, please feel free to reply to that message.
Thank you again for your patience and understanding.
Best regards,
********
Manager
Groupon Customer Support
Customer Answer
Date: 07/24/2025

Complaint: 23545561

I am rejecting this response because: I was expecting to use the tickets on both purchases. I bought the first set of tickets on the 14th and was expecting to use them, that's why I tried opening the voucher on the 28th which was the day I was supposed to leaving and the second set was bought on the 28th to use on the 28th, so of course I wasn't going to ask for a refund within 24hours b/c I was planning on using them. This is about paying two times for something I didn't get and ended up paying more money to get in the event. Who is the merchant and can I their info? What are doing about the fact that I chose the date of the 28th on the deal page, but the tickets supposedly expired on the 27th? Why is that ok with your company? So, in closing I want my ****** dollars. I DO NOT WANT GOUPON BUCKS! Groupon is further proving to me why I will never buy anything on your site again and will continue to warn people about you're shady and dishonest practices.

Sincerely,

***** ************
Initial Complaint
Date:07/01/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Summary of Issues:I am a small business owner partnered with Groupon as a merchant. Groupon has repeatedly made unauthorized changes to my campaign, despite my written requests to correct and stop these edits.Specifically:I clearly requested my campaign title be:Cosmo By **** at Hypnotic Salon and Spa up to 30% off Color, Haircut, & Gloss.Instead, Groupon repeatedly published titles including Keratin Treatment, which I do not offer. This is misleading to consumers and constitutes false advertising.Groupon removed my policy in the fine print stating that the offer was for new clients only, despite multiple instructions to keep this clearly disclosed.They edited my service descriptions and added introductory paragraphs without my consent, and these changes were not grammatically correct or professionally written, which did not accurately reflect my business.These unauthorized changes have created confusion among clients and misrepresented my services. As a result, I no longer trust this company to manage my listings accurately.Desired Resolution:I am requesting that Groupon:Permanently cancel and remove this specific campaign.Confirm in writing that it will not be reactivated without my explicit consent.Remove all references to services I do not provide (such as Keratin treatments) from any listings or records.Acknowledge that no future edits will be made to any of my campaigns without my approval.I am not requesting to close my Groupon merchant account entirely, but I do want this campaign ended and my business information handled correctly going forward.I have documentation (screenshots, emails, chat logs) showing my repeated requests to address these issues.
Business Response
Date: 07/07/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I sincerely apologize for the frustration and inconvenience this situation has caused you. We understand how important it is for your campaigns to accurately represent your business, and I want to assure you that we place tremendous value on both your concerns and our partnership.

Ive escalated your issue as a priority to our internal team, who will conduct a thorough review to ensure we reach a resolution that aligns with your expectations. You can expect to hear from them soon with a comprehensive update on your request.

In the meantime, if theres anything else youd like to share or if you have additional questions, please dont hesitate to reach out. Were here to support you.

Thank you again for your patience and for giving us the opportunity to make this right.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 07/08/2025

Complaint: 23545045

I am rejecting this response because: they replied that they paused my account when I want it cancelled. I also requested the transcript of the chat of every agent I spoke with and they did not respond to either of these emails.

Sincerely,

******* ***-*******
Business Response
Date: 07/13/2025
Hi *******,

Thank you for reaching out to us and sharing your concerns. I understand how frustrating this situation must be for you, and I'm truly sorry for any inconvenience this has caused.

Upon carefully reviewing your request, I want to reassure you that our internal team has confirmed your account is indeed cancelled, and the deal is closed as per your request.

If you have any more questions or concerns, please feel free to respond to the email with the Case reference #********. Our team is here to assist and ensure you receive the support you need.

Thank you for your patience and understanding.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 07/14/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ***-*******
Initial Complaint
Date:07/01/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
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BBB is unable to locate the business.
I purchased two Groupon vouchers for hair braiding services from a vendor listed as Zeehairbraider:Order ID 1: VS-45W3-HGTK-KXPL-596G Order ID 2: ********************** After purchasing, I made multiple good-faith attempts to schedule service with the merchant:June 11, 12, and 19, 2025: Called the listed number, which was disconnected.June 12, 2025: Submitted an online inquiry through a third-party siteno response.I also contacted Groupon customer support on June 19, 2025, but received no substantive response for nearly 20 days.Eventually, Groupon replied that they were able to reach the merchantonly after weeks of silence and poor communication from both parties. Groupon has since denied my refund request, even though I was unable to access the services I paid for in a reasonable timeframe. I also no longer feel safe or comfortable patronizing a business that was completely unreachable for weeks.I believe this situation amounts to bait-and-switch tacticsa non-responsive merchant continues to collect payments via Groupon despite not operating as a legitimate, reachable business. The continued denial of my refund by Groupon, despite clear evidence of poor service and lack of access, is unacceptable.Desired Resolution:I am requesting a full refund for both vouchers or a Groupon credit in the total amount paid, credited to my account ************************* I also urge Groupon to investigate the legitimacy of this merchant and consider removing inactive or unreachable vendors from their platform.
Business Response
Date: 07/07/2025
Hi Alexiss,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I am truly sorry to hear about the difficulties and frustration you faced in trying to redeem your vouchers for services with Zeehairbraider. Your experience does not meet the high standards of service we strive to uphold, and I want to assure you that your concerns have been heard and taken very seriously.

I can confirm that both your vouchers for Zeehairbraider were refunded to Groupon credits on July 1, 2025. You should have received an email confirmation shortly after this refund was issued. If you have not seen it, please check your spam folder to ensure our communications are not being misdirected.

The Groupon credits refunded to your account are available for immediate use. They can be applied to eligible purchases on our site until they have been fully utilized. You can view your current balance in the top right corner of the page when signed in at ***************************************************************.

We truly appreciate your feedback regarding the issues you encountered. Rest assured, your feedback will be forwarded to the appropriate team so that we can thoroughly examine the situation and ensure these types of issues are effectively addressed and mitigated going forward.

Thank you for bringing this to our attention. Please dont hesitate to reach out if theres anything more I can assist you with.

Regards,

******* *********
Manager
Groupon Customer Support

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