Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,856 total complaints in the last 3 years.
1,327 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/01/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Someone logged into my Groupon account yesterday and charged $130 to my bank card for a ****** membership. This was not me. I used Groupons chat feature to dispute this complaint. They would not refund my money because they said they had to investigate to see if I purchased this by mistake or to see if it was actually fraud. The customer service *** told me he was escalating it to the fraud department. He refused to give me a phone number for the department. When I received the email from the fraud department, there was clearly no investigation and I got a generic response to dispute this with my bank. I have no received a response This happened 6/30/25 in the morning. I reached out within 4 hours and customer service refused to cancel the order and refund my money. I have called customer service at ****** and he was able to verify that there is no membership in my name. They are a huge corporation and instead of making things right by me and refunding my $130. They are making me jump through multiple hoops to try and get what was fraudulently taken from me
Business Response
Date: 07/11/2025
Hello *******,
Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comments along with all internal correspondence related to your account. I also sent a separate follow-up directly from **************************.
Regarding your concern:
After thoroughly reviewing your account, we were unable to identify any signs of unauthorized access or fraudulent activity from our end. The transaction appears to have been completed successfully using the login credentials associated with your account.
We completely understand how concerning this situation must be. Please know that in cases where a charge may have occurred without your knowledge or permission, your bank is best positioned to investigate and resolve the matter. This is because banks have access to detailed transaction records and advanced fraud investigation tools that we, as a merchant, do not.
When you report the charge to your bank, they can initiate a formal investigation and, if appropriate, issue a chargeback on your behalf. Once a chargeback is initiated, we work directly with the bank to support their investigation by providing all relevant information from our side.
We recommend contacting your bank as soon as possible if you haven't already. While were limited in what we can do once a purchase has been processed through a verified account, were happy to cooperate fully with your bank during their review.
Thank you for your understanding, and please dont hesitate to reach out if you have any additional questions.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
Thank you for your understanding.
Regards,
********
Manager
Groupon Customer Support
Customer Answer
Date: 07/14/2025

Complaint: 23544490

I am rejecting this response because: this company is completely misleading their customers. After I submitted my compliant with the BBB, they promptly refunded my money, even though they are saying this is not possible. If the manager had read through the email, she would have been able to see that Groupon self identified this as fraud related to a larger scam they are experiencing. She is not honest with the BBB that they have been encountering fraud as a business. Since they have returned my money, you may close my compliant but know that they have deceitful, perhaps unethical practices

Sincerely,

******* ******
Business Response
Date: 07/19/2025
Hello *******,
Thank you for reaching out to us through the Better Business Bureau. Ive carefully reviewed your latest comments along with all internal correspondence related to your case. I also responded to you directly via email from **************************.
Im truly sorry for the frustration caused throughout this process. I understand that this has been a difficult experience, and I want to clarify our standard procedures for handling unauthorized purchases. In such cases, we advise customers to contact their financial institution directly, as they are best equipped to investigate and resolve these matters efficiently and securely.
That said, I can confirm that your refund has been processed, and we consider this matter resolved. While we regret that this situation led to dissatisfaction, we appreciate your feedback and take it seriously as we continue to evaluate and improve our customer service practices.
Thank you again for bringing this to our attention. If theres anything further we can do, please dont hesitate to contact us directly.
Sincerely,
********
Manager|Groupon Customer Support
Customer Answer
Date: 07/21/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Initial Complaint
Date:06/30/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 18th, I was on the Groupon website browsing deals. They advertised one for a trampoline park called uptown Jungle. They advertised a 3 day hassle free return on this so I purchased that Groupon and a few others. On June 20th, I decided I wanted to return the *************. It was showing that it was available for the hassle free 3 day return on the website still so I contacted customer support to have it refunded. They told me that, due to the fine print of the Groupon, it was ineligible for a refund. I argued that the website is showing that it is, and that it was showing this when I bought the Groupon. Its misleading and false and its not my fault that their website is displaying something as refundable that is not. I argued that I would not have purchased the Groupon if it wasnt for the false claim of 3 day hassle free returns. I had it escalated twice and I kept getting the same response about the fine print. This is Groupons error. This shouldnt be mine to eat. They displayed Groupon with an incorrect claim, the refund ability of the deal. If that wasnt there, I wouldnt have bought it. And the error is on their end. Websites have been around for more than 25 years, there is absolutely ways to make sure the correct offers show up for the correct deals. When I worked ***** back when that existed, if we left an old advertisement tag up and someone brought that product up to the checkout, wed take down the ad tag and give the customer the advertised price. It was our fault we didnt catch that. I dont understand why Groupon cant own up to their mistake. I just want a refund on my Groupon deal.
Business Response
Date: 07/11/2025

Dear Mark,
Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comments, along with all internal correspondence related to your case. I also sent a follow-up email to you directly from ************************** with additional information.
I understand how frustrating this experience must have been, and I truly appreciate you bringing it to our attention. Upon review, it appears there may have been an internal error in how the refund eligibility was displayed on the website for a non-refundable deal. While the deal you purchased is indeed marked as a final sale in the fine printwhich is why the refund was initially deniedwe acknowledge your concerns regarding the misleading presentation.
As this appears to be an internal issue, I will escalate the matter to the appropriate team for further review. In the meantime, as a gesture of goodwill, Id be happy to issue a refund in the form of Groupon Bucks, which you can use toward any future purchase on our site.
To help make up for the inconvenienceand given that the refund window for this deal has passedIve generated the following link: *********************************************************************;
This will credit your account with $32 in Groupon Bucks. Please follow the steps in the link to complete the refund process.
I hope this helps to resolve the matter. Your satisfaction is very important to us, and we want you to continue enjoying your Groupon experiences. Thank you again for your inputit helps guide the types of deals and services we offer in the future.
Regards,
********
Manager
Groupon Customer Support
Customer Answer
Date: 07/16/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution, while not ideal as I should have gotten my money back in it's original form (back on credit card), will suffice in this case as I did get a refund in Groupon Bucks. I would also like to state that this could have been avoided if Groupon would have just honored the 3 day return window in the first place.

Sincerely,

**** ********
Initial Complaint
Date:06/30/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a Groupon from Sunglow Aesthetics for laser treatment on my sun/dark spots. My appointment was set for June 21, 2025 at 11:00 am on a Saturday. I got a consultation from Ms. **** in which she explained that I did not have sun damage instead I had a different skin condition called Melasma. She recommended that I have 3 laser sessions, 90 day dose of oral medication and prescription topical for 3 times a week.I was quoted a price of $599.00 for the whole treatment. The first laser treatment was to begin on July 12, 2025. Ms. **** wanted me to first start the oral and topical medication then laser every 3-4 weeks. A few days later I asked her if she could provide a refund as other medical bills had just arrived for an emergency room visit earlier that month and I was going to put off aesthetic treatments for later. I stated that I needed the refund so that I could use that money to pay for my $3800 hospital bill. Ms. **** then proceeded to say that she had to see if she could cancel my prescriptions that she sent on Saturday to the pharmacy, first. However, I never gave her my pharmacy name or contact information and I said that to her. Ms. **** then proceeded to inform me that she had a 60% cancellation for the order for the topical cream, which I never received and she had not sent to my pharmacy. She mentioned since I had not received any laser sessions she would provide a refund. I have not received any refund nor any laser treatments, topical creams, or oral medications. All I keep asking for is the refund for $599 for the treatment minus the *** cream I did use. She stated in her messages (attached) that she could only provide me a partial refund since I had started my laser session, which is not the case. I since have been trying to contact her in order to resolve the issue in good faith, but have not been able to reach her.Attached is the "quote" and timelines of treatments and messages.
Business Response
Date: 07/07/2025
Hi Virginia,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I truly empathize with your situation and understand the frustration and stress these circumstances can bring, especially considering your unexpected medical expenses

Upon reviewing the email address you provided, ************************ we were unable to find any associated account in our system. To assist you further, could you please provide the order number or voucher code associated with your Groupon? Additionally, could you confirm the email address used when you made this purchase?

Once I have this information, I will be able to carefully review your case and work towards a resolution.

Thank you for your patience and understanding. I look forward to your response so we can address this matter promptly.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:06/30/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered two Groupon from the same merchant from Groupon spent over $200 when I tried using the Groupon the Groupon never explained or required an appointment.I tried going three times to the merchant. The merchant is completely out of my way. Its about 40 minute drive and every time I went, they have any availability. I reached out to Groupon, letting them know that the availability was almost impossible. They were always booked and never had any openings. Groupon saidthey were going to reach me in ********************************************************************************************************************************************************************************** 24 hour reply they never did When they finally reached out the voucher expired. They refused to assist me with Groupon credit or any type of assistance, I was never able to use a voucher. I am out of 148 dollars between both Groupon.
Business Response
Date: 07/01/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out to us, and we truly regret the inconvenience youve encountered with your recent Groupon orders. I completely understand the frustration of not being able to use your vouchers due to availability issues with the merchant, especially when the merchant is far out of the way.

While our policy typically does not allow refunds beyond the cancellation window, we recognize your efforts to contact us and the challenges you've faced with the merchants appointment availability. As a one-time courtesy, we are making an exception and offering you the option to receive a Groupon credit for the amount you paid, which you can use toward future purchases on our platform.

To initiate this process, please follow the link below to ensure you are logged into your account using the email address: ********************** and proceed with the refund request options:

****************************************************************
****************************************************************

Important Note: Refunds will be issued for the amount you paid, excluding any applied discounts.

Once you've followed the link, kindly confirm if you were redirected to the refund options page. If you encounter any issues, please don't hesitate to reach out to us with the case ID: ********, and we will assist you further.

Please note that such exceptions may not be possible in the future, so we recommend reviewing the specific terms of each deal, including appointment requirements, to avoid similar situations. We appreciate your understanding and thank you for being a valued Groupon customer.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:06/30/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
- Our family made a purchase in the amount of $130 on Tue. June 24th for a discounted auto window tint package to be installed by a local Car Toys business.- Upon receiving our voucher (via email) we were instructed to make an appointment with Car Toys for an installation date, which we did and had set up for the most convenient time being Mon. June 30th.- On Sun. June 29th (a day before our appt.) we received a call explaining that the window tint package would be for esthetic looks only (no heat reduction). That information was NOT mentioned in the original Groupon ad. We did NOT want to continue with this purchase and so we canceled our appt. with Car Toys.- This morning (6/30) I contacted Groupon (via customer service chat) to request our refund for a purchase that did NOT represent what we were expecting. They claimed that because it was past 3 business days, they do not have to issue refunds per their refund policy. (Another bit of information I was not made aware of).- Groupon only offered to refund our purchase in the form of Groupon credits to be used on their site for future Groupon deals. But we have ZERO interest in ever being forced to use Groupon again (especially in the amount of $130 worth of credits).- What kind of business does not advertise exactly what the voucher is for, only to explain 3 days after purchase that there are no refunds?!- We live paycheck to paycheck so $130 is a LOT of money and we can't afford to be ripped off like this.
Business Response
Date: 07/01/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out, and we sincerely apologize for the frustration and confusion caused by this situation.

Ive escalated your request for further review with the merchant. While we typically provide an update within 48 to 72 hours, please note that in rare cases, it can take up to 7 days. Rest assured, we are working to resolve this issue and will keep you informed as soon as we have any updates.

We completely understand the importance of your $130 purchase, and were committed to making sure we resolve this for you. If you have any further questions or concerns in the meantime, please feel free to reach out. Were here to assist you.

Thank you for your patience and understanding as we work through this.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
They have agreed to refund my rightful asking amount and have seen the result in my personal account. Thank you so much for standing up and defending us little people from the actions of big businesses such as Groupon. Much appreciated!

Sincerely,

***** ********, ***
Initial Complaint
Date:06/29/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
October 18 2024 Booked hotel room on Groupon with ****** using my Apple Card. RealizingI booked the hotel in ******** instead of ****** I momentarily contacted customer support to cancel. I was promised a refund and to date nothing. As a matter of fact I am currently dealing with a debt collector from Klarna and note have a collection account on my credit that has caused my score to plummet 40 points.This is grounds response to my every single y time Ive reached out to them since October. I understand you're seeking a refund for your deal with ********************** and that you had reached out within the cancellation deadline. We absolutely would have been happy to assist with a cancellation if the order had not already been disputed.Since the order was disputed with your bank, we unfortunately no longer have access to verify or process it through our system. However, Ive double-checked with our internal team and can confirm that we have provided all necessary documentation on our end in response to the dispute.We kindly ask that you contact your bank directly to check the status of the dispute and how its being handled on their side.A complete cop out no accountability on the mistake that made. Klarna keeps saying theyre investigating *** then closes the dispute. No one is protecting or looking out for the consumer here. $380 is what Im on the hook for when I didnt even stay at the hotel & canceled within minutes of my purchase. To date nothing has been resolved, Im the only one working to fix this, Ive been unable to use my Klarna account since this started.
Business Response
Date: 07/01/2025
Hi Ebony,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I want to sincerely acknowledge your frustration and the inconvenience this situation has caused you. We truly understand how stressful this must be, particularly with the added concern of a collection account affecting your credit score.

Regarding your refund request for the Sheraton *************, Double-Queen Room, under Order #**********, dated June 11, 2025, I would like to clarify the current status and the steps weve taken on our end.

On June 11, 2025, we responded to your original cancellation request. At that time, we informed you that although we absolutely would have been happy to assist with a cancellation, your order had already been disputed through your bank. Once a dispute is initiated with your financial institution, we unfortunately lose the ability to verify or process the transaction through our system.

To ensure full transparency, I personally reviewed this matter with our internal team. I can confirm that all required documentation related to your order and the dispute was provided to your bank to support their review. At this point, your bank retains full authority over the case, including any decisions on refunds or reversal of charges.

We understand that this is not the resolution you had hoped for, and we genuinely empathize with your frustration. Our goal is always to support our customers, and it is deeply disappointing when a situation like this cannot be resolved directly with us due to third-party limitations.

At this time, we kindly ask that you follow up directly with your bank or Klarna regarding the status of your dispute and the associated collection issue. We truly hope that they will be able to assist you in reaching a fair resolution.

Please be assured that if there is anything further we can do from our side, or if you need additional documentation or clarification, we remain at your disposal.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:06/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two Regal vouchers, each for 2 tickets on December 13th, 2024. I redeemed one voucher in March. I tried to redeem the other on 06/28/2025 at a ************ location, but the agent told me the code was already redeemed. Groupon customer service is non-existent. The only way to contact them is via chat, but after waiting for two hours, the chat window never opened.
Business Response
Date: 07/01/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: please accept our sincere apologies for the inconvenience you experienced while attempting to redeem your Regal voucher.

After reviewing your account and the voucher details, we can confirm that one of the codes associated with your purchase has already been redeemed. We understand this may have caused confusion and frustration, and we apologize for any disruption it may have caused to your plans.

We kindly request that you try using the second, unused voucher code included in your original purchase. For your convenience, we have reattached both the voucher and the redemption instructions below to assist you with the process.

Redemption Instructions
Online or on the App:

1. Visit ************************** or log into your **************** account through the Regal App
2. Select the desired movie, theatre, and showtime
3. Select your reserved seating (if applicable)
4. Login into your account, create an account, or checkout as a guest
5. Input the 15-digit code on the Premiere eTicket into the Enter Voucher Code line, then select "Add"
6. After applying the promo code, you will see where the discounted ticket has been applied. (one per ticket)
7. Confirm you have adjusted the standard 2D adult, senior, child ticket, or any other ticket type to 0.
8. Review the transaction details and complete the checkout process (There is a $1.89 convenience fee for any ticket redeemed through the website.)
9. Your ticket will be emailed.

In Person:

1) Guests can visit the ************ Kiosk, Concession Stand, or ************* counter.
2) Guests at the Concession Stand or ************* counter will be asked what movie and showtime the guests prefer. The guest at the ************ Kiosk will need to select their own movie and showtime.
3) Guests will then be asked to provide the voucher to the Regal employee, if at the Concession Stand or ************* Counter. The guest at the ************ Kiosk will need to scan their own QR code at the *****. Guests will need to apply a separate code for each ticket they want to receive.
4) If presenting a paper voucher, please be sure to print all purchased vouchers. Each guest must have a unique barcode
5) After scanning the code, the Premiere eTicket will be applied to the transaction.
6) The guest will then be prompted to select their seat in the auditorium.
7) After selecting the seat, the guest will be asked to review all details and finalize the transaction.
8) The guest will then receive a printed receipt and physical ticket with a QR code that will be scanned by the Regal employee taking tickets.

If you continue to experience any difficulties or if the unused code does not work as expected, please do not hesitate to reach out to us. We are committed to resolving this issue as quickly as possible.

Thank you for your understanding and patience.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 07/02/2025

Complaint: 23532629

I am rejecting this response because:
The code that Groupon is refering to (***************) is invalid according to the Regal Cinemas (**************, **) box office attendant who stated it showed on the system that the code was redeemed in March, 2025. The attendant scanned the code multiple times and even entered it manually.
Groupon's response again is sending me the same instructions and telling me to use the same code that Regal Cinemas will not accept. Groupon then said the code does not work with foreign or concert films. However, the film I was trying to watch is Mission Impossible - Final Reckoning which is neither.
I purchased two codes. I used one code without issues. The other code does not work.
Sincerely,

****** Ndonga
Business Response
Date: 07/06/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience you've experienced with the Regal Cinemas code.

I understand your frustration, especially given that one of the two codes you purchased worked as expected, while the other (code: ***************) was reportedly showed an error. I also acknowledge your clarification regarding the film (Mission Impossible Final Reckoning) not being a foreign or concert title.

Please be assured that we take such concerns seriously. Your request has now been escalated to our resolution team under Case #******** for further investigation. They are currently reviewing the issue in detail with the relevant parties.

At this stage, I kindly ask for your patience while the resolution team conducts their review. We will provide you with an update as soon as we receive any further information.

Once again, I apologize for the inconvenience and thank you for your understanding. If you have any additional details to share or questions in the meantime, please dont hesitate to reach out.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 07/07/2025

Complaint: 23532629

I am rejecting this response because:
It does not solve the problem. Groupon acknowleges the code in question has issues and thet are still investigating.

Sincerely,

****** Ndonga
Initial Complaint
Date:06/28/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint Details Date of Transaction: June 27, 2025 Order Number: 1000-150018-534627 Product/Service: Kayak Tour for Two in ********, ** Summary of the Issue:On June 27, 2025, I purchased a kayak tour voucher through Groupons mobile app. Within hours, I realized I had made a mistake: I misread the merchants availability calendar and the dates I needed (July 36) were not available. I contacted Groupon support within 24 hours of the purchase, well within their stated refund window for unused vouchers.Despite clearly explaining the mistake and providing evidence, multiple support agents refused a refund, citing the voucher as non-refundable. However, this refund restriction was not clearly disclosed during purchase, especially in the mobile app interface, where the app still stated I was eligible for a refund.Their own FAQ document also states that unused vouchers are eligible for refund within 3 days of purchasewhich I met. I repeatedly asked for escalation but was told no escalation is possible, and the agents were dismissive despite my good-faith attempts to resolve the issue.?Desired Outcome:I am requesting a full refund of $89 to my original payment method or as Groupon Bucks, as offered in their own refund policy. Additionally, Groupon should ensure that refund policies are clearly and consistently presented across all platforms, including the mobile app.
Business Response
Date: 07/01/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: We sincerely apologize for any confusion or frustration caused by the information presented during your purchase process, especially regarding the refund policy and merchant availability. We understand how important it is for our policies to be clear and consistent, and we appreciate you bringing this to our attention.

As per our policy, all sales are considered final once a voucher has been viewed, which unfortunately renders the deal non-refundable. However, we recognize that this situation was an honest mistake and that you made every effort to contact us promptly and in good faith.

In light of this, and as a one-time exception, weve issued a refund for the full voucher value in the form of Groupon Credits to your account.

These Credits are available for immediate use and are valid for 180 days. You can view your available credit by logging into your account and checking the Groupon Credits balance in the top-right corner of your My Groupons page.

When youre ready to use your Credits, simply select the checkbox labeled Apply available Groupon Bucks under Payment Method during checkout. The applicable amount will be automatically deducted from your total.

We value your business and hope this resolution demonstrates our commitment to ensuring your satisfaction. Please dont hesitate to reach out if you have further questions or need assistance with future purchases.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:06/28/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon is KNOWINGLY selling unauthorized **************** products. Hiding behind so called policy to avoid accountability for customers not receiving products that have been purchased. Poor customer service.
Business Response
Date: 07/01/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I want to express my sincerest apologies for the frustration and inconvenience you've experienced with your recent purchase. Your feedback is incredibly important to us, and I'm truly sorry for any distress this situation has caused.

We take these matters seriously and are committed to ensuring our customers receive legitimate products and exceptional service.

Upon reviewing the email address you provided, ************************** we were unable to find any associated account in our system. To assist you further, could you please provide the order number or voucher code linked to your purchase? Additionally, could you confirm the email address used when you made this purchase?

Once I have this information, I will be able to carefully review your case and work towards a resolution. Your satisfaction is important to us, and we want to ensure that all our customers feel supported and valued.

Thank you for your patience and understanding in this matter. I look forward to hearing back from you soon so we can address your concerns.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:06/28/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought the **************** 2024 from groupon for just under ***************************************************************************** fraudulent. My computer kept saying it was not secure and to be careful with it. I told them that I wanted a refund but was told that it was too late since I already "redeemed" it . This was a scam.
Business Response
Date: 06/29/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience and frustration you've experienced with your recent purchase of **************** 2024.

Upon reviewing your request, I can confirm that your case has already been escalated to the merchant for further review. According to the merchant, the product key was sent to ************************ on June 28, 2025.

We understand your concern regarding the security warnings and the product key not functioning as expected. Please know that we take these reports seriously. However, as the voucher associated with this purchase is marked as "redeemed", we are unable to process a refund on our end without confirmation from the merchant. This is because, once a voucher is redeemed, the funds are transferred to the merchants account and are no longer held by Groupon.

If you have any further questions or need assistance with the product key, we encourage you to reach out directly to the merchant at *********************** They are in the best position to provide support or issue a replacement key if necessary.

We truly regret that your experience did not meet expectations and appreciate your understanding as we work with the merchant to resolve the issue.

Regards,

****** *.
Manager
Groupon Customer Support

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