Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,856 total complaints in the last 3 years.
1,329 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/28/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2 vouchers from Groupon last February for the The **************** in ******, **. When we got to **************** they told us that both vouchers are not working. So I spoke with their manager and she told me that I was not the only one who had this issue with Groupon. So she told me to contact Groupon to get a refund from them. and I just paid the regular tickets at that time because my kids are already excited to use the facility. The manager told me that they will also contact Groupon about this. So I emailed Groupon about the voucher that did not work but I have not gotten any reply. So I follow up with a chat from their costumer service. this is not the most convenient way to access costumer service, as they dont have anybody that you can talk to in person. So it was a back and forth chatting way of communicating. They are able to refund me with the first voucher worth $60, And then when I follow again about the second voucher (worth $240). They told me that they are not able to refund me anymore. So I asked them why are they able to refund me with me with the one voucher but not the other one? I was very patient with Groupon and had waited for them to clear this from their end but they said they cant do anything. Thats why Im seeking the help of the Better Business Bureau cause this is not right what Groupon is doing. Thank you
Business Response
Date: 06/29/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I sincerely apologize for the frustration and inconvenience you have encountered with the vouchers for The Great Wolf Lodge. I understand how important it was for your kids to enjoy their visit, and it's truly disappointing that things didn't go as planned.

After reviewing our records, I can confirm that our team contacted the merchant multiple times regarding your refund request for Order #**********, but we did not receive a refund approval from them. We completely empathize with the difficulties you've faced, and given your patience and situation, we want to make an exception just for you this time.

I'm pleased to inform you that we are happy to process a full refund in Groupon Bucks for your second voucher. To proceed, please ensure you're logged into your Groupon account using the email address: ******************* before accessing the refund link provided below: ****************************************************************

Groupon bucks are simple to use and never expire, enabling you to explore other great deals on our website at any time. Please note that refunds will only cover the amount initially paid, excluding any applied discounts.

Once you've clicked the link, kindly confirm if you were redirected to the refund page without any issues. If you encounter any challenges during this process, don't hesitate to reach out again, providing us with the case ID ********, and we'll be ready to assist you promptly.

Thank you again for your patience and understanding. We truly appreciate the opportunity to make this right.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 07/07/2025

Complaint: 23530483

I am rejecting this response because: I still did not receive the Groupon Bucks (for the full refund of the voucher that did not work) that they have stated in their response. I still have zero dollars when I logged into my Groupon account.

Sincerely,

***** ******
Business Response
Date: 07/10/2025
Hi *****,

Thank you for reaching out to us and for bringing this to our attention. I sincerely apologize for any inconvenience and confusion this has caused.

It seems there was a misunderstanding regarding the Groupon Bucks for your voucher refund. We had previously provided you with a refund link that you could use to process the refund directly through your Groupon account. However, it appears that the link was not utilized. To address this, I have taken the liberty to cancel the order and issued a refund in Groupon Bucks to your account.

The great news is that these Groupon Bucks are available for you to use immediately, and they never expire. You can view your balance at any time by visiting your My Groupons page. When you're ready to make a new purchase, simply check the box next to "Apply available Groupon Bucks" under Payment Method at checkout, and the corresponding amount will be deducted from your total.

Thank you for your patience and understanding. Should you have any further questions or require additional assistance, please don't hesitate to reach out. We're here to ensure you have the best possible experience with Groupon.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:06/27/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought some tickets for ************************ and I notice that my email was wrong. I try to contact this company and there is no way to fix my problem. My right email is ******************* and the order number is ****************.If they agree to send me the tickets is fine but is not I want my full refund Thank you ******* *********
Business Response
Date: 07/01/2025
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out. I understand how frustrating it can be when a small error causes issues, and Im glad you contacted us.

It looks like the email entered at checkout had a typo, which is why the vouchers didnt reach you. No worries Ill be happy to send you PDF copies of your vouchers.

Since this is a public forum, Ive included your vouchers in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/02/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *********
Initial Complaint
Date:06/27/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon voucher for **************** on May 13th, 2025 for $250.57. When I arrived at **************** to check in, I was informed that they never received payment from Groupon and therefore could not honor my reservation.This left my family in a very difficult situation. We had planned this vacation in advance, driven over an hour to the resort, and were left without the accommodations I believed I had secured. In order to continue our vacation as planned, I was forced to pay a second time directly to Great Wolf Lodge.Because of limited availability, the only option was a family suite large enough for both my family and the other family traveling with us meaning we had to share one space instead of having separate accommodations as planned.Not only did I pay twice, but my share of the cost for this family suite was $65 more than the original Groupon purchase. I contacted Groupon and provided documentation from **************** confirming they never received payment from Groupon. However, Groupon has not refunded me for the unused voucher or offered any compensation for the added cost and inconvenience. I am requesting a full refund of $250.57 for the unused Groupon voucher that was not honored due to Groupons failure to forward payment to ****************. Additionally, offering a credit to Groupon is not a solution. I purchased this voucher in good faith, and I expect a refund for a product that was not delivered. A credit does not compensate for the added financial cost or the disruption to our vacation.
Business Response
Date: 07/01/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out, and Im truly sorry to hear about the experience you and your family had during your recent trip. I understand how frustrating and disappointing this situation must have been, especially given the planning and cost involved.

Please rest assured that weve already escalated your case internally for a thorough review, and our team is currently investigating the issue with the highest priority. We understand the urgency and will provide an update as soon as possible.

We greatly appreciate your patience while we work to resolve this, and were committed to ensuring this is addressed appropriately.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/02/2025

Complaint: 23527195

I have had an open case for almost three weeks. Please review Case ********. I have explained the situation to customer support numerous times with no resolution.
My friend, who purchased the same Groupon and encountered the same reservation issue, has already received a full refundno questions asked. This is not about dissatisfaction with a service. This is about me paying for an overnight stay at a hotel/resort and being unable to use the reservation due to Groupons communication error.
Groupon Bucks or credit is not acceptable. A full refund is warranted. Groupon has had more than enough time to resolve this.
For your reference, I have again attached the email from ****************, confirming they did not receive payment or a reservation from Groupon.
This matter requires immediate resolution.

Sincerely,

****** *****
Business Response
Date: 07/05/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you again for following up with us.

I want to sincerely apologize for the delay in resolving this matter, and I completely understand your frustration given the circumstances especially after your friend received a refund for the same issue. I also appreciate you re-sharing the documentation from Great Wolf Lodge confirming they didnt receive the reservation or payment.

Please know that your case remains actively under internal review, and weve escalated it to the appropriate teams for a full investigation. While I realize this has already taken longer than expected, I want to assure you that were giving it the highest priority and will follow up with an outcome as soon as possible.

We truly appreciate your continued patience and understanding while we work toward a resolution.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:06/26/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My credit card information account hacked on **********************. A woman named ******** ******* spent $629.94 on my wifes debit card. Despite all the evidence of screenshots clearly proving it was not me, ********* ******* they did not credit my own money back. When I kept trying to talk to someone she was being sent to people in ***** saying the reason why was because my card was on file on Groupon. This is downright disgusting as most people in the world have their cards on accounts such as Amazon and ******* and etc.We have been loyal customers with ********************** and *********** for years but this has shaken us to the core and we are determined to spread the word of how she has been treated As you can see in the picture, ********* Baldwins email is ****************** *********** and Groupon wrongfully accepted Katies email that belongs to her only to the name ******** *******.
Business Response
Date: 07/01/2025
Hello *********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I want to start by saying how truly sorry I am for the frustration and distress this situation has caused you. We fully understand the seriousness of your concerns and the impact of seeing unauthorized activity on your account.

Weve carefully reviewed the details youve shared, including the name discrepancy with ******** *******, the unauthorized purchases totaling $629.94, and the actions you've already takenincluding filing a police report and contacting ************ I can also confirm that your direct request to us has been addressed, and weve worked to assist you in securing your Groupon account.

As part of our support:

- Weve removed your saved payment method from the account to prevent further activity.

- We sent a password reset to help you regain and secure full control.

- Weve preserved all relevant purchase information in case your bank requests documentation.

While we take account security very seriously and have done all we can on our side to protect your account moving forward, Groupon is not authorized to directly refund charges reported as fraudulent. Per industry standards, all fraud-related charges must be formally disputed through your card providerin this case, ***********. Only your bank can investigate and issue chargebacks for unauthorized transactions, especially when the charges were made using a card saved on file.

We understand youve already started this process with ************ and we encourage you to follow up with them again, with any screenshots youve collected.

We sincerely value your loyalty to Groupon and deeply regret that this happened. Well continue to cooperate with your bank if any additional documentation is needed. Please dont hesitate to contact us if you need help retrieving specific order details or if you have further questions.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/16/2025

Complaint: 23525140

I am rejecting this response because:I reject the business response because you are not refunding me my money.

Please reopen this case to BBB

Sincerely,

********* *******
Business Response
Date: 07/19/2025
Hello *********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I want to acknowledge again how upsetting this situation has been and that we fully understand your concerns. However, as mentioned in our previous replies, were unable to issue a direct refund for the charges youve reported as unauthorized.

In cases involving potential fraud, the appropriate process is for the cardholder to file a formal dispute with their bankin this case, ***********. They are the only party authorized to investigate and reverse charges tied to unauthorized use, and we are fully prepared to cooperate with them as soon as they reach out to us with a formal dispute request.

Weve already removed your saved payment method and issued a password reset to help secure your Groupon account. Were also able to provide any necessary documentation to *********** to support your claimjust let us know once the dispute has been submitted.

We understand this has been frustrating, and while we cannot change our process, we are here to assist you through the correct channels.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:06/26/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered the ***** club card around March of 2025, I didn't hear anything or receive anything from groupon so I paid another $25 to get my ***** club card. I have done everything to contact groupon to no avail. I think it's rude to take your money and give your nothing for it. At this time I want a refund and I won't deal with groupon ever again. Thank you
Business Response
Date: 07/01/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I apologize for any confusion with this offer. As indicated in the deal page, After purchasing this deal, visit "My Stuff" to complete redemption on the merchants website.

The full redemption instructions are also available for review before making the purchase:

How do I activate my membership?
1. Visit My Stuff on Groupon (website or app).
2. Click Redeem Online to go to the **** Club website.
3. Enter your voucher code and payment details for Auto Renew.
4. Check your email for confirmation and additional instructions.

After checking our order, I see that your Groupon has not been redeemed yet, which is the reason you did not receive any details for your membership. Your code is still active and valid, so if you're unable to use it for yourself as you have purchased the membership elsewhere, you can still gift it to someone.

Your purchase made on Apr 30, 2025 is outside the refund period, so we cannot process a refund or return:
- Deal page: *******************************************************************************
- Cancellation policy: 3 days

For your future reference, cancellation terms are detailed on the deal/purchase page.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:06/26/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
day of purchase 6.25.25 Im reaching out regarding a recent purchase I made for a boat trip to ********. Unfortunately, the listing did not specify the available departure times before I completed my purchase. After booking, I discovered that the times do not work with my schedule, which I would have known had that information been clearly provided upfront.Because the listing lacked this essential detail, I believe this qualifies as misleading or incomplete information, and I kindly request a full refund.I appreciate your understanding and hope we can resolve this quickly. i reached out to the supervisor in the chat and he refused to give me a refund. this was my response Hi Deepak,I appreciate your response. However, Id like to escalate this further.I understand the deal terms were listed, but the return time being fixed at 4:30 PM significantly limits the experience and was not made clearly visible or emphasized during purchase. I was expecting more flexibility for a full-day trip, not something that would feel ********* kindly asking if you can offer a Groupon credit instead of a refund, as I dont want the experience to be wasted. Ive used Groupon before and would like to continue doing so, but this situation feels unfair. he told me he cant
Business Response
Date: 07/01/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out and sharing your concerns. Im truly sorry to hear about your experience with the Catalina boat trip voucher and the frustration it caused.

I understand your disappointment regarding the return time options and your expectation for more flexibility. However, Id like to clarify that Groupon provides discount vouchers for this experiencewe do not manage the actual reservations or scheduling. Because of this, we cant confirm available times on our deal page. Instead, we include a direct link to the merchants website, where availability can be checked before purchase. The deal page also states:

"After purchasing this deal, you'll need to visit the special link to complete redemption."

To further clarify, the return time is not fixed at 4:30 PMthere are multiple return slots offered by the merchant, including:

10:45 AM to 12:15 PM

4:30 PM to 6:00 PM

8:20 PM to 9:35 PM

8:30 PM to 9:45 PM

Since the merchant controls availability, we encourage customers to review the schedule in advance to ensure the trip fits their plans.

Weve reviewed your request thoroughly, and I regret that were unable to offer a refund or Groupon credit in this case due to the non-refundable nature of the deal. This policy is in place as part of our agreement with the merchant and is clearly stated on the offer page.

That said, your voucher remains valid through February 28, 2026, and it can still be used or gifted to someone else if your plans change.

We appreciate your past loyalty to Groupon and genuinely regret that this experience didnt meet your expectations. Ive shared your feedback with the relevant teams to help us improve how we present these types of offers moving forward.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/02/2025

Complaint: 23522910

I am rejecting this response because:I understand this deal is marked non-refundable, but Im requesting an exception because important details were not disclosed prior to purchase specifically that the only return time available is 4:30 PM. If I had known this, I would not have bought the voucher. This omission directly affects my ability to use the deal as intended.

Groupons policy states that you want customers to be satisfied and that refunds may be issued in cases of misleading or incomplete listings, which I believe applies here.

I kindly ask you to reconsider this request

Sincerely,

****** ******
Business Response
Date: 07/05/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for your continued follow-up.

Weve carefully reviewed your request again, including all previous communication. While we understand your concerns about the return time, I want to clarify that the deal is correctly listed as non-refundable and includes a link to the merchants scheduling site, where customers can view available time slots prior to purchase. The return time is not fixed at 4:30 PM multiple options are available, including late morning and evening departures.

As a courtesy, weve already added $50 in Groupon credits to your account, even though the full value of your voucher remains unused and valid through February 28, 2026. This means you can still use it or gift it to someone else if your plans change.

Weve made every reasonable effort to assist here, and unfortunately, we wont be able to offer a refund or any further compensation.

Thank you for your understanding,

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/07/2025

Complaint: 23522910

I am rejecting this response because:Hello,

Thank you for your response and for reviewing my case again.

While I appreciate the $50 in Groupon credits, I want to reiterate that my issue is not with the expiration date or the voucher being technically valid its about how ****** the deal actually was. I contacted the merchant directly to schedule, and they told me that if I left at 9:00 AM, I had to return at 4:30 PM. That was the only option available to me.

This rigid scheduling was not clearly stated on the deal page, and although a link to the merchants calendar may have been included, that doesnt substitute for transparency during the checkout process. I would not have purchased the deal if I had known these were the only times available, especially given how they conflict with my plans.

I believe this qualifies as a situation where the terms were not as clear or flexible as presented, and I respectfully request that this be reconsidered for a refund rather than credits.

Thank you again for your time and understanding,

Sincerely,

****** ******
Initial Complaint
Date:06/25/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a item off of Groupon and not satisfied with said item (makes noise everytime you move) want to send back but they will be the judge if I deserve a refund according to their email to me
Business Response
Date: 06/27/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. Im truly sorry to hear that the item you purchased from Groupon is not meeting your expectations and is causing inconvenience with the noise issue. I completely understand how frustrating it can be to deal with a product that doesn't perform as anticipated.

I see that you've already contacted the merchant about your concerns. Im pleased to inform you that they have provided you with a return label for your convenience. Once you return the product, the merchant has confirmed that they will issue a full refund as soon as their warehouse confirms receipt of the package.

If you have any further questions or need additional assistance from the merchant, please feel free to reply to the confirmation email you initially received. This ensures that your questions will directly reach the merchant, allowing them to provide you with the fastest response possible.

Thank you for your understanding and patience. If there's anything else I can help you with or if you have any other concerns, please do not hesitate to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:06/24/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a small business owner, and I have been promoting my business through Groupon. I requested to opt out of Groupons additional promotional campaigns after being told by multiple Groupon agents that I was eligible to do so after three months on the platform. Despite repeated requests and confirmations, Groupon continued to apply promotional discounts to my offers, resulting in financial losses for my business. I have made multiple attempts to resolve this with my assigned account manager as well as support, but responses have been delayed or non-existent. My three month **** on the platform was May 21, 2025 in which I requested to opt out shortly thereafter. I am seeking confirmation that my opt-out request is honored immediately and retroactive compensation for lost revenue dating back to the first time I requested to opt out. I have attached screenshots for proof that I had requested to opt out on May 28th, and you can see that Groupon acknowledged my request and actually said that I would be opted out. I have yet to be opted out, and as you can see in the screenshots, anyone I speak to always says that I will receive a follow up email or the internal team will reach out to me soon. I have never once received a follow up email from Groupon.
Business Response
Date: 06/27/2025
Hi Amber,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I understand how important it is for you to control the promotional aspects of your business, and I sincerely apologize for the inconvenience you have faced.

I want to assure you that we place tremendous value on your concerns and our partnership. Your issue has been escalated as a priority to our internal team, who will thoroughly examine the matter to ensure a resolution that meets your expectations. You can expect to hear from them soon with a comprehensive update on your request.

We very much appreciate your patience and understanding as we work to rectify this situation. Please feel free to reach out if you have any additional questions or require further assistance in the meantime.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:06/24/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased Groupon for six flags for 4 people that included with souvenir bottle. I spend ****** I was for my daughter . when she got their six flags would not honor the agreement and would not give her the bottle.
Business Response
Date: 06/29/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: We understand that you purchased a Groupon deal totaling $171.96 for four (4) admissions, and that you were expecting it to include a souvenir bottle as part of the offer. We're very sorry to hear that Six Flags did not honor that expectation, and we certainly recognize how disappointing that must have been especially since the tickets were purchased for a special outing for your daughter.

After reviewing the details of the offer, wed like to clarify that the deal you purchased was a FLASH SALE: Single Day Admission, valid for entry on any public operating day through July 31, 2025, for guests ages 3 and up (children 2 and under are free). While the offer required the purchase of four or more tickets, it did not include a souvenir bottle as part of the package. This information has clearly mentioned in deal page as below:

"FLASH SALE: Single Day Admission: Valid for admission for any public operating day of your choosing through July 31, 2025. Valid for anyone ages 3 years and older. Ages 2 and under are free. Note: you must purchase 4 or more and tickets do not all have to be used on the same day. Admission does not includes souvenir bottle."

We understand how easily this may have caused confusion, and to express our regret for the inconvenience, weve applied a $10 Groupon Bucks credit to your account as a goodwill gesture. The credit is available to spend immediately and is valid for 180 days against almost anything on our site. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.

When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.

We appreciate your understanding, and please dont hesitate to reach out if you have any additional questions or concerns, were here to help.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:06/24/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
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BBB is unable to locate the business.
Date purchased was 6/13, scheduled appointment for 6/21 and merchant confirmed on 6/15. The merchant did not show up and didn't call until I had to call to find out. Cleaning service was not performed and I just want my money back. Had multiple back and forth and all they say is I'm sorry for the inconvenience and won't refund for service that wasn't performed. Merchant says I gave them the wrong address to you but I have proof that I texted the correct address. I just checked other recent reviews with the same issue as mine. Groupon is promoting a fraudulent business.
Business Response
Date: 07/01/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out. We recognize that you're encountering difficulties using the voucher with "Smell Home Sweet Home Cleaning Services".

To initiate a refund for your order, please ensure you're logged into your Groupon account using the email address: ****************** before accessing the refund options through the following link: ****************************************************************

This link will provide you with the appropriate refund options to process your refund.

Please note that refunds will only be issued for the amount paid, excluding any applied discounts.

After clicking the link above, kindly confirm if you were redirected correctly to the refund options page. If you encounter any issues with the refund process, please reach out to us with the case ID ********, and we'll assist you promptly.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/02/2025

Complaint: 23513332

I am rejecting this response because:
Link does not work. Emailed with provided case id, and no response.

Sincerely,

***** ****
Business Response
Date: 07/05/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out.

I've issued a full refund to your original form of payment. Youll receive a separate automated email confirming this as well. Please note that while we process refunds immediately, it may take your financial institution a few days to post the credit to your account.

I also located your follow-up email it looks like you replied here before we had a chance to get back to you. For quicker assistance in the future, you can select the chat option for live support, as email requests may take 2448 hours to receive a response. We kindly ask that you allow the estimated time for requests submitted via email.

I hope this helps! Please let me know if you have any further questions.

Regards,

Harish
Manager
Groupon Customer Support

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