Business Profile

Ecommerce

Groupon, Inc.

Headquarters

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,856 total complaints in the last 3 years.
1,329 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/24/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a "gift" voucher on Groupon for ***** Club membership for $25 on May 13th 2025. My brother went to redeem the voucher AT the ***** Club store in ***********. Where he was told it is not redeemable due to Groupon not supplying proper info. I have been trying to get my money BACK from Groupon and all they keep giving me are excuses that they are INVESTIGATING the issue. All I want is a refund and Groupon is stalling hoping I let the matter go keeping my money.
Business Response
Date: 07/01/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you again for reaching out to us through the Better Business Bureau.

Following up on our previous message, weve now received confirmation from **** Club that your voucher was successfully redeemed on their website. Based on their records, the promotion was activated as intended through the online redemption process outlined in the deal terms.

Given this confirmation, the voucher is considered fully redeemed and not eligible for a refund. We understand that this may not have been the experience you anticipated, and we truly regret any confusion or inconvenience caused during the process.

If you have any further questions or if theres anything else we can assist you with, please dont hesitate to let us know.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/06/2025

Complaint: 23512669

I am rejecting this response because: This was NOT REDEEMED!!! They are trying to szy it was redeemd on May 12th 2025? I didnt even PURCHASE it til May13th 2025! I have BANK STATEMENTS SHIWING Groupons withdrawl on May 13th 2025! I have never seen such a GREEDY vompany that wont even give a person who lives on disability their $25 back!!

Sincerely,

***** *******
Business Response
Date: 07/08/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for getting back to us and sharing your concerns.

I understand how frustrating this situation has been, and I want to clarify what weve found after thoroughly reviewing your case.

Our records show that the **** Club membership voucher was purchased May 12, 2025one day prior to the date shown on your bank statement. It's important to note that bank processing times can vary, and it's not unusual for a charge to appear on your statement a day or more after the actual transaction date.

Additionally, weve confirmed directly with **** Club that the voucher was successfully redeemed through their website, following the standard redemption process outlined in the deal terms. Based on this verified redemption, the voucher is considered fully used and, per our policy, is not eligible for a refund.

I truly regret any confusion or inconvenience this situation has caused, especially considering your circumstances. While were unable to issue a refund, please know that weve done our best to investigate this thoroughly and ensure transparency.

If you have any other questions, Im here to help.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:06/24/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a disappointing experience with Burhani Laser Med Spa. I found that they allow unlicensed individuals to perform medical procedures. On June 18, 2025, I saw a Groupon for Ultherapy and scheduled an appointment for June 20. They requested I send a screenshot of the Groupon price, which I did. When I arrived, ****** Le-Plumber, known as Umi Le, who claimed to be an RN, and was the only person in the building. However, I later discovered she is not a licensed nurse and only holds a certification for Laser Hair.****** immediately began upselling additional treatments, despite my insistence that I was only there for Ultherapy. She suggested HIFU as an alternative, and made contradictory statements about it being similar to Ultherapy, which I knew was not true. I left after being there for only five minutes, she then demanded a $35 consultation fee despite no consultation having *********** I walked out, I realized the door was locked, and she insisted I pay. When I refused, she threatened to call the police. I eventually left, only to receive harassing phone calls from ****** and a text message demanding the fee, claiming a police report would be filed if I didn't pay. She even had the nerve to utilize a service to acquire my address and to send harassing messages to my husband. This behavior is harassment and an invasion of privacy. The fact that medical procedures are being performed by unlicensed individuals is alarming. This business operates with a reckless disregard for the safety of its clients. This complaint emphasizes issues of integrity, a lack of medical regulatory oversight, and deeply flawed business practices. I am requesting that I receive no further communication from Burhani Laser Medical Spa.
Customer Answer
Date: 07/07/2025
Attached is screenshots showing our website and med spa policy. Client ******* ****** left without paying. Hence we had to file a police report. She got angry and mad. And hence complained to BBB.

Hope this helps.

Umi
Business Response
Date: 07/07/2025
Attached is screenshots showing our website and med spa policy. Client ******* ****** left without paying. Hence we had to file a police report. She got angry and mad. And hence complained to BBB.
Customer Answer
Date: 07/10/2025

Complaint: 23508353

I am rejecting this response because: The individual attempting to perform the service was not a licensed professional and there was no attending physician on site. I left the business because it was clear that ****** Plumber was incompetent.

Sincerely,

******* ******
Business Response
Date: 07/15/2025
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for bringing this to our attention. We understand how concerning and frustrating your experience at Burhani Laser Med Spa must have been.

After reviewing your case, we noticed that this situation is not related to a Groupon purchase, as theres no voucher purchase for this business in your Groupon account. As such, we're unable to intervene directly in this matter. However, we sincerely appreciate you sharing this information with us, and we will make sure to investigate this merchant internally.

Your safety and well-being are important, and we're grateful for your feedback in helping us maintain high standards for the businesses we work with. If you ever need assistance with another Groupon-related matter, please dont hesitate to reach out.

Thank you again for bringing this to our attention, and we wish you all the best.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:06/23/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A voucher for a single room interior paint job was purchased on March 25. Attempted to redeem on 6/3/25 but number was not in service. Groupon reached out to merchant and said their phone was back on and to call. Attempt call 1 week later. No return call received. Attempt call again on 6/23/25 and was told merchant is out of the country and unlikely to return. Groupon is aware that vouchers not valid. Groupon saying they know nothing about this and will not refund money.
Business Response
Date: 06/27/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I understand how frustrating this experience has been for you, and I'm truly sorry for the inconvenience caused by the issue with the voucher for your single room interior paint job.

Upon reviewing your situation, I want to assure you that your issue has already been escalated to our resolution team. They are dedicated to thoroughly examining and addressing the issue promptly. Typically, we aim to provide an update within 48 to 72 hours; however, in rare circumstances, it may take up to 7 days. We'll ensure that you receive a response as soon as possible.

We remain at your disposal in case any additional questions arise in the meantime. Thank you for your patience and understanding as we work to resolve this matter for you.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:06/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a groupon for **************** at AJ Carriage and Livery.2 days after my purchase, I decided that I would request a refund as I was no longer interested in using this business as they have really bad reviews. When I went to request my refund within the allow time on groupon, it was showing as redeemed. After further research within an hour of purchasing the groupon, it was marked as redeemed, although I never contacted the business to attempt to redeem the groupon.Groupon is refusing to refund me my money and wants me to talk to the merchant who is clearly defrauding customers so why would that be a solution to put your customer in direct line with a *********** they have my personal information.He did this to my sister as we purchased the same day.
Business Response
Date: 06/29/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience and concern this situation has caused you. We understand how frustrating it can be when expectations arent met, and we appreciate your patience while we reviewed your request.

Id like to inform you that your case was escalated to our Resolution Team, who reached out directly to the ********, ** Carriage and Livery, for further clarification. According to the merchant, a reservation was made under your name, but you did not show up for the scheduled appointment. Based on this, the merchant declined the refund request but stated they are willing to reschedule the appointment. Theyve asked that you contact them directly to arrange a new time.

Because the voucher has been marked as "redeemed", Groupon is unable to process a refund without the merchants confirmation. Once a voucher is marked redeemed, the payment is transferred to the merchant, and further action must come from their end.

While we are limited in our ability to override the redemption status, we encourage you to take up the merchants offer to reschedule. We understand this may not be the resolution you were hoping for, but we do hope it allows you the opportunity to still enjoy the service you purchased.

If you need any help connecting with the merchant or require additional support, please dont hesitate to reach out.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 06/30/2025

Complaint: 23508915

I am rejecting this response because i did not redeem his voucher. I have never contacted the merchant and Groupon. Cannot provide me with proof of how when what? Where and who redeemed this voucher.
Had this voucher not been fraudulently marked as redeemed, I would already have my money back.
Groupon has offered me Groupon books which I have refused. I am requesting a refund of my money which I requested within the allow timeframe per groupon's three day refund policy. :

Sincerely,

******** ******
Business Response
Date: 07/01/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Im truly sorry for the frustration this situation has caused and appreciate the opportunity to assist you.

Weve investigated the issue with the merchant, and Im happy to inform you that they are willing to honor the service. We kindly request that you contact the merchant directly to reschedule your appointment at your convenience.

If, for any reason, the merchant is unable or unwilling to provide the service, please request written confirmation from them, and we will step in to help you further from there.

Alternatively, if you no longer wish to use the service, we previously offered Groupon credits as a gesture of goodwill. Unfortunately, we are unable to process a refund to original form of paymen/credit card as the voucher is marked as "redeemed", the amount paid towards Groupon voucher will be credited to merchant's account, so we will not be able to make a refund without their approval. I request your understanding in this matter.

Given the circumstances that led to your request, Im happy to proceed with issuing a full refund in Groupon credits. These credits are easy to use on **************************, and they will remain valid for 180 days.

Many of our most popular deals return frequently, so theres a good chance youll find something similar again soon.

If youd like me to apply the credit to your account, simply reply to this email and Ill take care of it for you.

Thank you again for your understanding, and please let us know how youd like to proceed.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 07/03/2025

Complaint: 23508915

I am rejecting this response because:they clearly know this voucher was redeemed fraudulently by the merchant
They cannot provide proof of redemption because there is no way i redeemed it.
I requested my refund within groupons 3 day policy and because the merchant fraudulently redeemed my voucher they are attempting to not honor my request

I do not wamt groupon **** in lieu of a refund as I do not wish to buy anymore vouchers or merchandise from groupon because I do not trust their business

Sincerely,

******** ******
Initial Complaint
Date:06/23/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 1, 2025 I purchased a Groupon. It wasnt what I expected so I asked for my refund. The merchant has already said they contact Groupon(which they have). Now where are waiting on Groupon, but theyve lied more than times in regards to the timeframe to expect, the reason why there hasnt been a resolution, or just to do it.
Business Response
Date: 06/29/2025
Hi Treyvon,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience and frustration you've experienced during this process. We understand how important timely and transparent support is, and we regret that your expectations were not met.

Upon reviewing your case, I can confirm that your refund request for this order #********** - 2NT Wolf Den Suite was escalated to our Resolution Team. After a full review, a refund was issued to your original form of payment on June 24, 2025.

Please note that while Groupon processes refunds immediately, it may take a few business days for your financial institution to post the credit to your account, depending on their processing timelines.

We truly appreciate your patience, and we apologize again for the delays and miscommunication along the way. If you have any further questions or need additional assistance, please dont hesitate to reach out.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:06/23/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a voucher for a massage, with an additional discount through Groupon but when I called to book, the merchant said Groupon sold vouchers not under the terms of their contract, so they're not honoring them. So I've been trying to get a refund through Groupon but there's no way to contact them - no phone number, email address is invalid and the *** goes in circles or doesn't load.
Business Response
Date: 06/29/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. Im truly sorry for the trouble and inconvenience youve had with your Groupon purchase. This is not the type of experience we want any of our customers to go through, and I assure you I'll do everything possible to help you find a resolution.

While we currently do not offer phone support, I want to assure you that our dedicated team is available 24/7 to assist you through chat or email. You can easily reach our customer support team using the following link: [******************************************].

In order to assist you effectively, any additional details you can provide would be incredibly helpful. We take customer feedback very seriously and would like to address these issues directly with the business involved to prevent such situations in the future. If you could share any of the following, it would be greatly appreciated:

- How and when you discovered that the business was not accepting Groupons.
- The name of the person you spoke with at the business, and the reason they provided for not accepting your Groupon.
- Whether the service you wanted was no longer being offered, or if it wasn't available at a suitable time.
- The address of the location you visited.
- The phone number you called.

Additionally, if there's anything else about your experience that you'd like to share, please feel free to include it in your reply to this email.

Again, I'm really sorry for the inconvenience you've encountered. Rest assured, we will thoroughly examine the issue to ensure it is resolved appropriately.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:06/23/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/18/25 I purchased a wax session. But its misleading information, ************** phishing scheme, all positive reviews that give no name for example, she did a great job, there is a business that goes by ***************** on Groupon then afterwards when it says go to website, the name changes to Brare beauty. You pay through Groupon, which we can't contact either or report the fake/fraudulent business, there are no phone numbers, or emails. Since there was no phone number to call, I decided to go since I am familiar with the area, I went to the address given by Groupon and it's a ********** not a salon, I have photos to prove it, then on the side of the building there is another salon and then when you call that number, they'll tell you they can do the same service and theyll match the price, this is a SCAM and I would also like to report them to the BBB, since Groupon is another one without a phone number, email or no contact information. I will be disputing it with my credit card as well. This business is a FRAUD! Groupon should be held accountable and liable for any and all frauds. The address given is ****************************************************************, but there is only a ********** When you enter the website, no contact number, only to fill out your information and then someone will contact you through email, but no one contacts you ever. I paid $36.85 that I would like a refund. And I would like to make a complaint against Groupon, they are not verifying business and can't report anything either. Thank you.
Business Response
Date: 07/01/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I'm really sorry to hear you're having trouble using your voucher due to the issue you described. I completely understand how frustrating that can be, and I want to make this as easy as possible for you.

To request a refund, please make sure you're signed into your Groupon account using this email address: ********************* then click the following link to view your refund options: ****************************************************************

This will guide you through the next steps to process a refund for the amount paid (excluding any applied discounts). Once you've clicked through, please let us know if you're able to access the page without any issues.

If anything isnt working or if you need further help, just reach out and mention your case ID: ********well take it from there and make sure youre supported.

Thanks again for your patience, and I hope we can sort this out quickly for you.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/02/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and really don't want to proceed any further, I know I've done everything in my end that is honest and correct, but Groupon should really make their website more clear, easy to follow, and real humans for customer service, because right now it's non existent, also it helps to really investigate thoroughly businesses, too much fraud nowadays. I had to work through my end with my bank, and get a new credit card, had to dispute the charges, make phone calls and wait, it was a lot on my end due to Groupon's negligence, and the phony business in question. Thank you.

Sincerely,

****** R
Initial Complaint
Date:06/23/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for an oil change with this company. Prior to purchasing I contacted them and asked are they able to change the oil on my type of vehicle. They advised yes and said i would have to pay additional outside of what i paid Groupon due to my car having 6qts and needing an oil filter. I agreed and moved forward. During the appt time i was not available and sent my mother who was with her sister and nephew to take care of it for me. Upon completing the oil change which was also supposed to come with a free tire rotation that never took place, my mother stated the oil light popped up again as she was driving away. Against her better judgement she drove off due to having another appt. She called the number on the receipt from the addtl charges and did not get an answer. She was then told by someone that it had to be cut off with a computer due to the type of car it is. Upon my arrival home she let me know what took place. I work two jobs so i was not able to quickly go and get it cut off. I contacted a local mechanic shop and inquired if they can cut it off they said yes. Upon cutting it off, i started the car and it came back on. I then asked can he check car. He checked the oil and it was 0 oil in my car. ZERO! I contacted this company who told me to bring my car and they will let me know when to pick it up since they were closing. I declined. He told me to come the next day. I went the next day and this man was OFF. He left his receptionist to lie to me and say my car had an oil leak. I then took my car back to the same mechanic shop to get it checked again, he advised me my car had no oil leak. I contacted Groupon who stated they contacted this company and they lied and said they changed it. This company is fraud. Upon reading further into their comments on Groupon i seen another customer with the same issues. The company replied and stated they can come in and view cameras to prove they changed it. Upon my request to review cameras i was denied.
Business Response
Date: 07/01/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience and frustration this situation has caused you.

Please note that we have already escalated this issue and the merchant has confirmed that the oil change service was provided. Given that the service was completed and you left the location afterward, the situation regarding the oil level cannot be independently verified beyond your account.

As per the deal terms, the merchant is solely responsible for the care and quality of the goods and services advertised. Because this issue concerns the service after it was performed, we are unable to directly assist further in this matter as the Groupon was successfully redeemed.

However, as a gesture of goodwill for the inconvenience you experienced, we will issue a $10 Groupon credit to your account, valid for 180 days.

You can check your balance any time from your My Groupons page. When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to "Apply available Groupon Bucks" under Payment Method, and the number of Bucks in your account will be deducted from your total.

Thank you for your understanding. If you have any other questions or need assistance with a different matter, please feel free to contact us.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ***
Initial Complaint
Date:06/23/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a Groupon from ***************** w/ a Redemption code ******** that expires 8/4/25. The Groupon states that the service I purchased is "one hair cut, one conditioning treatment and one style." Upon contacting the merchant via text, the provider is stating that I must pay an upcharge of $10 for the style. I explained that the Groupon includes a style, but the merchant told me to refund the groupon and visit another salon. I have my text message conversation as proof and have been trying to get my group refunded ever since. The merchant should not be charging extra for an included style.
Business Response
Date: 06/29/2025
Hi JR,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I sincerely apologize for the inconvenience and frustration youve experienced with Kani Salon Suites. This is certainly not the level of service we aim to provide, and I truly empathize with your disappointment.

I noticed that youve reached out to the Better Business Bureau directly before contacting our customer support team. Please keep in mind that our support team is available 24/7 and is well-equipped to resolve all issues. If you ever find yourself needing assistance in the future, please dont hesitate to reach out to us through the following link: ******************************************.

We take your concerns seriously and are committed to resolving this matter as quickly and thoroughly as possible. I have escalated your issue to our resolution team who will thoroughly examine the situation. We typically provide an update within 48 to 72 hours, though, in rare instances, it might take up to 7 days to comprehensively review and address such matters. Rest assured, we will get back to you via email as soon as we have more information.

In the meantime, please feel free to reach out if you have any further questions or require additional assistance. Your patience and understanding during this process are greatly appreciated.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:06/23/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am the owner of a small business, ******************************************** located in **. I have been in the process of closing the business down and have attempted to remove advertisements and deals with Groupon. I have been unable to extract myself from my association with Groupon. There are no instructions that I could find on their app for merchants or online. I just received and email today from someone who purchased a Groupon for my business. I need this to stop but cannot get in touch with anyone. I have checked online and many other people have the same problem of getting away from Groupon as me. I do not know if there is any money involved. I have had very little interest from Groupon's deals.
Business Response
Date: 06/29/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. Im truly sorry to hear about the difficulties youve encountered while trying to remove your business listing from Groupon.

I completely understand how frustrating this must be, especially during such a challenging time as you work through the process of closing your business. Please rest assured, Ive escalated your request to our dedicated team as a priority so we can take the necessary steps to assist you promptly.

We are committed to resolving this matter for you, and our team will reach out to you soon to assist further. I appreciate your patience and understanding as we work to ensure a swift resolution.

Thank you for your patience and for bringing this to our attention. Please let me know if theres anything else I can do to assist you in the meantime.

Regards,

******* *********
Manager
Groupon Customer Support

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