Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Groupon for Quality of life massage on 5/12 and it was great . I went back to Groupon on 5/27 and they allowed me to book 2nd massage in error because business only allows one and sent me back to Groupon for refund . My Groupon account was close and I didnt do that . It is very difficult to contact Groupon . No phone , no email , hard to start chat. I finally got chat and was told with account deleted they could not help . Asked 3 times for supervisor and finally got one . Chat was dropped 3 times . I did get to the point that supervisor asked for bank statements. I felt they finally would get refund . Dropped again . I had enough for one day . I called massage place and was actually speaking with own . He tried to call Groupon . No luck but gave me a Groupon email address. I emailed and got auto reply. They dont accept emails ! I tried to get back to chat next day and was unable to find chat again !!! The owner was actually willing to honor 2nd Groupon because of the hassle I had but needs the code from deleted email . In summary I cant reach Groupon . They took my money in error for 2nd massage . Account got deleted for unknown reason. After refusing multiple times they seemed willing to help when they asked to bank statements. Chat dropped again. Unable to reach chat next day . I put billing adjustment below but would also that the redemption code I cant get from deleted account ! They must have ! They certainly have my $44.62 !

  Business Response

  Date: 07/01/2025

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Im very sorry to hear about the difficulties youve encountered trying to resolve this issue especially with the chat disconnections and trouble accessing your account. I also want to apologize for the inconvenience and frustration this situation has caused.
  
  I truly appreciate you taking the time to share all the details, and I understand how upsetting this must be. However, after reviewing your case, I do want to clarify that account deletion is a customer-initiated process, and once its completed, were unable to access any personal data, orders, or vouchers associated with the deleted account including the redemption codes and refund information.
  
  Before an account is deleted, customers are shown a clear confirmation message that outlines the finality of the deletion and what data will no longer be recoverable. Ive attached a screenshot of this confirmation screen for your reference.
  
  We sincerely regret that were unable to assist further with this specific issue due to the deletion of the account. Please note that many deals, possibly including this one, have a limit 1 per person usage restriction stated in the deal terms. This means that while customers are allowed to purchase multiple vouchersoften for gifting purposesthe deal itself can only be redeemed once per person.
  
  Since this is a usage limit rather than a purchase limit, multiple purchases do not guarantee multiple redemptions.
  
  Were truly sorry we couldnt do more in this case, and we thank you again for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon is selling groupons that the companies do not honor. Groupon sold us a *** Wholesale membership for $40. It states that spend $120 in the first 30 days they would give you $40 credit. However *** does not do this. Groupon is aware but has done nothing to help. I feel that groupon is defrauding people. Groupon sold me something that the company doesnt honor.

  Business Response

  Date: 06/24/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I truly understand how frustrating it must feel to purchase a Groupon that was not initially honored as expected, and I am sincerely sorry for the inconvenience this has caused you.
  
  Upon review, I can confirm that our internal team has already reached out to BJ's regarding your issue. They have assured us that the reward should be available on your account. Please ensure that all the terms and conditions for receiving this reward have been met. Here are the details for your reference:
  
  To qualify for the $40 reward with ********* Card membership, you need to spend $120 in a single transaction, before discounts and after taxes, within 30 days of your membership enrollment. This purchase can be made either in-club or on [*******](********************). The reward will be added to your primary membership account within 24 hours of the qualifying purchase and must be used within 30 days. Please note, if the reward is not redeemed within 30 days of receipt, it will no longer be available.
  
  Your experience is important to us, and I assure you that we are committed to ensuring these issues are addressed swiftly and effectively. Should you have any more questions or need further assistance, please don't hesitate to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/22/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a groupon to ******** on June 9, 2025. I immediately attempted to use the groupon as we were trying to go to the movies that day. The groupon code continued to say the code was invalid. I ended up just giving up and purchasing a month of the cinemark movie club to get the savings on snacks and online tickets. I immediately within 2 hours of purchasing, started a chat with groupon requesting a refund as the code would not work. The *** gave me alternative codes to try & continued to ask me questions and I provided proof via multiple screenshots that the system was saying invalid code every time. The *** said they couldnt refund me but theyd send it to the team to refund me. a few days later I get an email saying they provided a new code so they were done. I tried the new code and got the same invalid message. I chatted with another *** who said the first *** ***** requested a refund but they would. I provided text screenshots of where I requested a refund multiple times during the first chat. I ***lied to the email asking for a refund as well. Finally 12 days later on 6/21, groupon emails that they approved my refund but I had to click through a special link to get groupon gift cards. I do not want groupon money. I want my money back. Ive wasted hours of my time and provided requested information multiple times and requested the refund well within the 3 day period. Their website says nothing about refunds being given in groupon gift cards. This has been a horrible experience. Groupon is great until there is a problem, then they will waste your time, ************** to try to keep your money while not providing the service agreed to, ie providing faulty codes. I feel ive been scammed and now theyre trying to keep my money without providing the product I paid for. I dont intend to ever use groupon again.

  Business Response

  Date: 06/29/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. We sincerely apologize for the inconvenience and frustration you encountered while attempting to use your Groupon for ********. We understand how disappointing it must have been not to have your plans go as expected.
  
  After reviewing your case, I can confirm that a refund of $22.50 was successfully processed to your original form of payment on June 22, 2025. You should have received an email confirmation shortly after this transaction. If you havent seen it, please check your spam folder, as sometimes automated emails can end up there.
  
  Refunds issued to a credit or debit card will appear as a refund from Groupon, Inc. Please note that it might take a few days for the funds to reflect in your account, depending on your banks processing times.
  
  We deeply value your feedback and assure you that it will be forwarded to the appropriate team for thorough examination. Our goal is to make continuous improvements to prevent similar issues in the future.
  
  Thank you for your patience and understanding. We hope to restore your faith in us and provide you with a much smoother experience next time.
  
  If theres anything more we can do, please dont hesitate to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a frequent shopper of Groupon so my credit card is store on their site. Recently i was looking at a spa like treatment for $226.00. It was a 12 hour special and it read coupon will be applied at check out. When I went to check out the coupon had not been applied and the package was $248.00 so I backed out of the purchase. I tried it again and again the coupon was not applied so I backed out again and gave up. The next day I received a text from Groupon stating the deal I was viewing was still available and the coupon will expires soon. I went to the app and looked at the package and when I went to check out the package was $226.00 and I completed the purchase. When I went to look at the voucher I had the same purchase 4x. I immediately removed my credit card from the app and went to request a refund. I got and immediately reply that refund can only happen within 3 days. It had only been a day. I contacted my credit card bank and they said they cannot respond to a pending charge. I called back and they issued me a credit for $281.31 & $248.40 for two of the purchased. I owned the $223.56 purchases. And the 3 weeks later they recharged my card stating that Groupon had proof I made the purchases. I am not sure what proof they have. I am still fighting with my credit card bank and I am also asking for your assistance. I don't understand the credit card because I contacted them within 3 days of the purchase so if Groupon won't honor their return policy my credit card should. Please help me get my refund. Thank you.

  Business Response

  Date: 06/29/2025

  Hi Vita,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I'm truly sorry to hear about your recent experience, and I completely understand how frustrating this situation must have been, especially after taking steps to cancel and avoid multiple charges.
  
  After carefully reviewing your account and purchase history, here are the details I found:
  
  1. Order #****-149629-249756 (Four Laser Lipo-Cavitation-Skin Tightening Sessions at Double Take Body Studio $248.40): This order was made on April 27, 2025, and the voucher was redeemed on May 27, 2025. Since our records show the voucher was redeemed and the services were provided, we unfortunately cannot process a refund for this purchase.
  
  2. Order #****-149620-417191 (One Lipo-Cavitation-Skin Tightening Session + Four Laser Lipo-Cavitation-Skin Tightening Sessions $281.31): You purchased this order on April 26, 2025, and reached out to our support team on May 7, 2025, requesting a refund. Since the cancellation request was beyond the 3-day window, our team provided a link for a refund in Groupon credits as a goodwill gesture. It looks like the credit hasn't yet been processed. For your convenience, I have included the link again below.
  
  Please ensure you are logged into your Groupon account associated with the email ********************** before accessing the refund link: **************************************************************** & ****************************************************************
  
  Groupon Credits are simple to use and never expire on our website, allowing you to find another great deal at any time! Please note that refunds will only be issued for the amount paid, excluding any applied discounts.
  
  After clicking the link above, kindly confirm if you were redirected correctly to the refund page. If you encounter any issues with the refund process, please reach out to us with the case ID ********, and we'll assist you promptly.
  
  Again, I sincerely apologize for the inconvenience caused. We truly value your continued trust in Groupon and hope to provide you with a better experience moving forward.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/06/2025

   
  Complaint: 23502137
  
  I am rejecting this response because: Groupon said in the email there were 2 purchase and their were 3 purchase on my card one i made and two that was put through after I viewed the item.  Please see my statement attached.  They also said i did not try to cancel the unauthorized purchase,  and i did. When Groupon declined my refund stating it had been more than 3 days; I contacted my credit card bank. Please see the attached letter from ******************* stating I contacted them on April 27 within 3 days.

  Sincerely,
  
  **** ********

  Business Response

  Date: 07/10/2025

  Hi Vita,
  
  Thank you for reaching out and for providing the additional details regarding your concern. I genuinely understand your frustration regarding the charges. Im truly sorry for any inconvenience this situation has caused you.
  
  We have thoroughly reviewed our records, and our documentation indicates that the first contact we received from you regarding this refund was on May 7, 2025. It also appears that you may have initially reached out to your bank. Since the order was placed directly through Groupon, the appropriate way to request a refund is by contacting our support team. For future reference, you can reach us anytime via chat or email through our FAQ page were always here to help.
  
  Unfortunately, since the cancellation request falls outside the 3-day refund window, we are unable to process a refund to the original form of payment. However, as an exception, we have offered you a refund in the form of Groupon Bucks. These Groupon Bucks can be used anytime on our website, as they never expire, allowing you to take advantage of another great deal when you're ready.
  
  I sincerely apologize for not being able to accommodate your preferred refund method and appreciate your understanding in this matter. If theres anything else I can assist you with, please dont hesitate to let me know.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 21st, 2025 I made a purchase on Groupon from a vendor I thought was located in ********. I had my setting for location set to *******, ******** in search for the bounce house attraction park they have in *********. I saw what I thought was the attraction and purchase the deal with the discount available which bought my total to $51.93. I went to check my email to make sure it was sent to my email and view the voucher. It was only at that time I saw that this park was in ******** and not the one in ********. They have the same marketing images and use the same language with both locations so I was unaware I was purchasing the wrong park. Especially because I did not have my search location set for ******** or anywhere close to it. I am now being told my order cannot be canceled and my money cannot be refunded because the merchant has a no refund policy, had the marketing not been identical and the merchant not be presented in my search I would not have purchased it. I requested to at least get my money back through Groupon bucks as a credit and they only would allot for $12.90 in Groupon bucks. This is not right. I even showed proof of their marketing imaging being the same, the price point is the same and the concept is the same, because its the same attraction in different states, there wasnt anything written in the heading to show it wasnt the ******** location and I wasnt aware seeing my search setting wasnt zoned for another state. This location is over 300 miles away from me and will expire June 30th . I work and will not be able to arrange time to go to another state. Now I am not getting any response. I would like a full refund of my money.

  Business Response

  Date: 06/24/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: We sincerely apologize for the confusion and inconvenience you experienced with your recent purchase made on June 21, 2025. We understand how frustrating it must have been to discover that the bounce house attraction you intended to book in ******** was instead for a location in ********. We appreciate your efforts in explaining the situation and sharing the similarities in marketing materials across the two locations.
  
  Please note that the deal you purchased is listed as non-refundable, which limits our ability to issue a direct refund. However, in light of your circumstances, and as a gesture of goodwill, our team has already issued the full voucher value of $51.63 to your Groupon account ************************ in the form of Groupon credits. This credit was applied on June 21, 2025, and is available for use toward any future Groupon purchase of your choice.
  
  We hope this resolution is helpful, and we truly appreciate your understanding. If you need assistance using your credits or have any other questions, please don't hesitate to reach out.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Go City Pass on Groupon on June 4 for two attractions (2 adults and 1 child)The Groupon order number for your purchase on June 5, 2025 is 1000-149867-169612. Your Reservation ID with Chicago Explorer Pass: Entry to 2, 3, or 4 Attractions is 8b5f1e59-ba1c-49bf-9900-6e75f49d36cc.View Order Status Description QuantityPrice 2 Choice Go City Chicago Explorer Pass, for Child x 1, Adult x 2 1$215.65 Subtotal:$215.65 Total:$215.65 I used the pass without issue on June 5 at the Navy pier childrens museum (attraction 1).I wanted to use it at attraction 2 - which is the ****** wheel + 3 additional rides. The pass would not scan at the ****** wheel. It scanned at the carrousel which is a $6 ride and then the pass was expired and wouldnt not work. Therefore the pass could not be used at the ****** wheel or the other two rides. Groupon confirmed it was scanned at 1 ride and would not issue me a Groupon credit.I would like half of my purchase credited since I was only able to use at 1 attraction (childrens museum) and the pass would not work at the attraction 2 (****** wheel + 3 additional rides).

  Business Response

  Date: 06/23/2025

  Hi ******.
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience and frustration you encountered while trying to enjoy your selected attractions.
  
  After reviewing your case, I can confirm that your concern was escalated to the merchant for further review. The merchant has informed us that the attraction "Navy Pier ****** Wheel and Rides" includes multiple rides: the Centennial Wheel, Carousel, Drop Tower, ***********, ********* Mini-Golf, Tea Cups, and Wave Singer.
  
  They also advised that if issues had arisen during your visit, contacting them on the same day would have allowed for timely coordination with the attractions to provide alternative solutions. Upon reviewing the usage details, it was confirmed that one ride was accessed on June 5, 2025, and unfortunately, the remaining rides were not utilized. Please note that all rides within that attraction are required to be used on the same day.
  
  Given that the pass was activated and partially used, the merchant has confirmed that they are unable to authorize a refund.
  
  That said, we truly understand the disappointment caused, and in consideration of your situation, I have issued $100 in Groupon credits to your account under *********************** as a gesture of goodwill.
  
  These credits are available to use immediately and will remain valid for 180 days. You can view your available balance in the top-right corner of your My Groupons page, listed as 'Groupon Credits balance'.
  
  To apply your credits during checkout, simply select the box labeled Apply available Groupon Bucks under the Payment Method section, and the amount will be deducted from your total.
  
  If there's anything more I can assist you with, please dont hesitate to reach out.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I purchased a dry cleaning groupon. I can see the charge on my credit card, but there is no groupon appearing on my account. I wanted to call their customer service, but there is no contact number on the app.

  Business Response

  Date: 06/24/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I understand how frustrating it can be to see a charge on your card without being able to locate your Groupon, and Im sorry for any inconvenience this has caused.
  
  We realize you may prefer phone support, but unfortunately, we do not offer this service at the moment. However, I'm happy to inform you that our team is available to assist you 24/7 through chat and email. You can contact our customer support team at any time via this link: [******************************************]
  
  Upon reviewing the account associated with the email address ********************** we were unable to locate any purchases. To assist you further, I have sent a direct email requesting additional information about your Groupon. This information is essential for us to properly locate your purchase. Please respond to that email at your earliest convenience, and we will ensure to address the issue promptly.
  
  Thank you for your patience and understanding. We are committed to resolving this matter for you as quickly as possible and appreciate your cooperation in the process.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/20/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took advantage of a promotion offering an extra 30% discount on my purchases, specifically for Silver Star Car Wash and **************** However, I have noticed that the charge to my Discover card does not reflect the extra discounted price.

  Business Response

  Date: 06/24/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I understand how disappointing it must be to not see the expected discount reflected in your purchase for the Silver Star Car Wash and *************** promotion. I'm truly sorry for any confusion or inconvenience this has caused.
  
  While we're unable to apply discounts retroactively, I want to make sure we address your concerns and provide a satisfactory resolution. I have gone ahead and added $30 in Groupon Bucks to your account as compensation for the issue with the promotion. You can use these credits for your future purchases, and they will remain valid for 180 days.
  
  To check your Groupon Bucks balance and history, simply visit ******************************************************************** or select Groupon Bucks on the My Groupons page of our website or mobile app.
  
  Thank you for your understanding and patience regarding this matter. If you have any further questions or need assistance with anything else, please feel free to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/20/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  06/20/2025 I was reviewing pricing on tickets to Universal studios and when i hit continue on the app to see the total cost, it processed the order. i contacted them immediately and they refuse to refund stating they cannot do so as is their policy for tickets. I explained what had happened and they do not care. At one point they asked me to get written confirmation from the resort to be able to refund. The resort does not do this as Groupon purchases blocks of ticket to resell and they are a third party. I am extremely upset and

  Business Response

  Date: 06/22/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the frustration and inconvenience youve experienced regarding your recent ticket purchase for ******************
  
  We understand how upsetting this situation must be, and we genuinely want to assist you. However, after thoroughly checking our system, we were unable to locate the order associated with the email address ************************ It appears that the order may have been placed under a different account with an alternate email address.
  
  In order to verify your account and proceed with your request while maintaining data protection compliance, we kindly ask you to provide the following information:
  
  - Your full name
  - A purchase you made on Groupon in the last 12 months
  - The payment method used for this purchase (if paid by credit card, please provide the last 4 digits of the card)
  
  Once we receive this information, we will be able to look into the issue further and work toward a resolution.
  
  We appreciate your understanding and patience and look forward to resolving this matter for you as quickly as possible.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction was 6/18/2005.I purchased to many vouchers by mistake, & they refuse to give me credit on the 5 additional one's.Purchase order-Order #****-149957-211854 Purchased.I do not feel I should be penalized $600.00 for making a mistake.I uploaded a copy of the vouchers in question.

  Business Response

  Date: 06/24/2025

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I completely understand how the wording of some deal options can be a little confusing, and Im happy to clarify this for you.
  
  For your order placed on June 18, 2025, you selected the option titled: Six Vouchers: Each Good for Admission for One which means this deal includes six individual vouchers in a single purchase.
  
  You were charged $120 total, and six vouchers have been added to your account as expected. There was no accidental purchase of additional sets, and you were not charged $720, so there is no overpayment.
  
  The $600 listed in your dispute seems to be based on the misunderstanding that multiple sets of six were purchased. Ive double-checked your order history and can confirm that only one set of six vouchers was purchased and charged correctly.
  
  Please dont hesitate to reach out if you have any further questions Im happy to help!
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. To whom it may concern
  
  Groupon did reponed back to me.
  I am satisfied with the outcome.
  
  Thank you
  
  ******* *********
  
  Sincerely,
  
  ******* *********