Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon on 6-7 and spoke directly with the business to schedule. They wrote my email address down incorrectly and I did not get the proper communication from them. They canceled my appointment without notice and rescheduled for a day I was not available. They then told me they were unable to reschedule because of their "system". Two people from this business told me they would refund me. They marked my voucher redeemed even though I have never even set foot on their property. They now refuse to refund and blame it on Groupon. I have explained in detail to Groupon who denied my refund with no explanation. I have health issues caused by the sun and this was an extremely important installation. They are rude and give no valid information only talking in circles to aggravate the situation seemingly on purpose. Bottom line here is that Groupon should protect their customers from crooks like *********** in ***********. I do not have a valid explanation for why I have paid nearly 500 **** have nothing to show for it. I need support and help with this please. I need my money back.

  Business Response

  Date: 06/24/2025

  Hello *****,
  Thank you for contacting us through the Better Business Bureau, and for taking the time to share your experience. I want to sincerely apologize for the frustration and inconvenience youve had to endure throughout this process.
  Ive carefully reviewed your most recent comments, along with all prior correspondence, and have just responded to you directly via email from **************************.
  Please know that we take matters like this very seriouslyespecially when they involve customer safety and concerns about merchant behavior. Based on the details provided and our internal review, a refund has been issued to your original form of payment. You can expect to receive the funds within 10 business days.
  Ive also included further details and next steps in my direct email. If you have any additional questions or need further support, please dont hesitate to reply thereIm here to help.
  Thank you again for your patience and for allowing us the opportunity to make this right.
  Warm regards,
  ********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/25/2025

   
  Complaint: 23495687
  
  I am satisfied with this result, but I wouldn't have an opportunity to say this if I had accepted your response. 

  You refunded me my money in the end which makes me whole. But this is FAR from making it right! Making it right would have been refunding my money when I first asked because the merchant was instantly dishonest and aggressive. You should have refunded me when they didn't perform a service, but marked my voucher redeemed making it impossible to get a refund. Your system is not set up to help customers and this experience was so far from acceptable that I am still furious, scared and I want the 4 days back of my life that this completely derailed. I am still angry enough to never use Groupon again and to make sure my story continues to be told. 

  Cheers Groupon! Welcome to your new world of AI. I hope it works out well for you 
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 28, 2025 and Jun 17, 2505 I made a purchase for some wine and submitted the Groupon Coupon to the wine vendor for the purchase. Then, I found out in my bank statement that Groupon charged my credit card again, after I had submitted the purchase to the wine vendor. Once I found out through my bank statement, I cancelled the purchase from the vendor and they refunded the money, but unfortunately, it goes to Groupon Cash. I was online with a Groupon **** and they said, they can't process the refund to my card. The *** stated that I should go the link he/she provided and request the refund through there. I accessed the link, but it only gave me the runaround and no way of requesting a refund. They don't provide a call number and the customer support link doesn't get you to a customer support, but rather a list of their return and refund policy. In short, there is no way of contacting them, anymore. Also, it seems like they are delaying, so I can't get my money back. Similar scenario occurred about 10 years ago, where I lost three(3) purchases and never received a refund and they expired and no Groupon Cash, either. But their policy states, you will not lose the Groupon Cash. That was a lie. After 10 years, I figured I'd tried again, but seems like I'm going to lose the $456.33, this time. I only wanted to spend the $52, initially, but Groupon keeps taking money out of my account. I was thinking about cancelling my card, but then, they can't refund to that card. They took another $18 out of my credit card, yesterday again for no reason (6/19/25). Can someone help me get my money back or at least make it known that they are a scamming company.

  Business Response

  Date: 06/24/2025

  Hello *****,

  
  Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comments along with all internal Groupon correspondence, and I also responded directly to you via email from **************************.

  
  Regarding your request for a refund to the original form of payment:

  
  Order #********** (15-Pack of Ultimate Reds from Splash Wines) and
  
  Order #********** (12 Bottles Red Wine Sampler Pack from **************)
  ? Both were refunded back to your original payment method on June 20, 2025. You should see these reflected in your account within 10 business days.
  
  
  For the other two orders:
  Order #********** (18 Bottles Red Wine Sampler Pack from **************, purchased May 28, 2025) and Order #********** (18 Bottles Red Wine Sampler Pack from **************, purchased May 6, 2025)
  ? Refunds were processed on June 18, 2025 as Groupon Bucks, per our refund policy. As these orders fell outside our 3-day refund window, we were unable to issue refunds to the original payment method.
  
  Please note: per our terms, vouchers are non-refundable after 3 days unless otherwise stated in the Fine Print. If you experience any future issues or need assistance, we encourage you to reach out through our Help Center:
  ******************************************

  
  Ive also included further details in the direct email I sent earlier. If you have any questions, feel free to reply there.

  
  Thank you for your understanding.

  
  Best regards,
  ********
  Manager- Groupon Customer Support

• Initial Complaint

  Date:06/19/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone fraudulently charged my Groupon account a ticket to an amusement park. I'm contesting the charge with ****, had to cancel the credit card, and notified Groupon of the theft. An additional charge was attempted but payment was denied. Groupon's response was demeaning and did not address the fraud. I completed all the steps to close my Groupon account, but have not received confirmation in the affirmative. Now I have credit monitoring because of Groupon fraud.

  Business Response

  Date: 06/24/2025

  Hello ******,

  
  Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comments along with all internal Groupon correspondence. Ive also just responded to you via email from **************************.

  
  Regarding your concern, I completely understand your frustration and take your report seriously. Our Account Specialist Team has reviewed your account activity and, based on our internal checks, found no indication of unauthorized purchases. Since you have already reported the issue to ****. They will take care of this.
  
  
  Concerning your request to close the account, please note that the purchase associated with Order #********** for Single Day Admission Plus Souvenir Bottle with Unlimited Drinks at ***************** & ***************** is non-refundable per the terms of the deal. If your account is deleted, access to this ticket will be lost. The voucher is valid through July 31, 2025, and you are still able to use it until then.

  
  If you would still like to proceed with permanently deleting your Groupon account, please submit a request through our Data Privacy Portal using the steps below:
  US Data Privacy Request Portal:
  *********************************************************
  Select "Data Request"
  
  Follow the steps to complete your request
  
  Youll receive a confirmation email once the process is completed. If you dont see it, please check your spam or junk folder as it may be redirected there.

  
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

  
  Thank you for your understanding.

  
  Regards,
  ********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a groupon to ***. Got an infectious disease from ***. *** did the right thing and refunded the entire stay, including the groupon refund. Groupon sent an email that did not include the details of the payment (card number) that the card would be issued to. Immediately after accepting, I checked to find the original payment method is an account i no longer have access to. I tried to call immediately but there is no number to speak to groupon. so i chatted - immediately. within minutes of hitting accept. I received fraudulent answer from the first ***, that the card would recognize its been canceled and redirect it to my bank. Firstly, this card isnt closed - it is locked. I dont have access to the card whatsoever. It isnt connected to my bank (or even a card in my name - it is my husbands name and we have separate accounts). I recognized that couldnt possibly be accurate info as the card isnt associated in any way with my bank. Well the *** INSISTED more than once that it was the case. I asked to speak to a supervisor. The supervisor gave me a refund letter and told me to call the ******************* to try and get the money. Remind you this was MINUTES after the refund email. it is a banking holiday - they couldnt possibly have successfully sent this refund yet. The supervisor did confirm that the info given by the *** was a complete fabrication and not at all accurate. I advised I would pursue this further with GWL, the BBB and any other entity that would apply as Groupon has put 0 effort into helping me after the stay i booked with them caught me a contagious skin infection, and outright lied to me.

  Business Response

  Date: 06/24/2025

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for your message and for taking the time to follow up on this matter.
  
  Wed like to confirm that your refund was successfully issued on June 19, 2025, to the original payment method used for your Groupon purchase. As per standard financial processing timelines, refunds can take up to *********************************** your account, depending on your card issuers processing policies.
  
  We understand your concern about no longer having access to the original card. However, the refund has been returned to the original payment method, and it is your card provider's responsibility to process the refund from there. Even if the card is locked or not under your direct access, your provider may be able to:
  
  Apply the refund to the account,
  
  Issue the funds to you through another method, or
  
  Return the funds to Groupon if they are unable to complete the transaction.
  
  At this point, the 10-business-day refund window has not yet passed, and we kindly ask that you allow that time before pursuing further action. If you have not received the refund after this timeframe, please reach out to your card provider with the *** and refund letter we have already provided. These are standard tools banks use to trace refunds.
  
  Should your provider confirm after the 10-business-day period that the refund associated with the *** was not received, or it was received but they were unable to credit it to your account so the funds were returned to Groupon, wed be happy to review the matter further.
  
  To proceed, we would require a formal letter on your card issuers letterhead confirming the above.
  
  We appreciate your patience and cooperation, and were here to assist further if needed once the standard processing window has passed.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/24/2025

   
  Complaint: 23492994
  
  I am rejecting this response because:

  it does nothing to address the misinformation/false information provided by the agent/company. It also doesnt resolve the amount of extra time I need to put in to resolve this. Had i originally listened to Groupons advice, I would still be waiting for the refund to magically get sent to my bank. 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:06/19/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed a purchase for a skiing voucher in my Groupon orders, since Im a 59 year old disabled woman, there would be no reason for me to had made this purchase. I reached out to Groupons support team about this issue, and was told that they werent going to refund this purchase. Ive been a long time customer of theirs, and feel so insulted by them due to this issue.

  Business Response

  Date: 06/24/2025

  Hello *********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Im truly sorry for the frustration this has caused, and I appreciate your continued patience as weve looked into the matter.
  
  After a careful review of your order and activity history, we did not find any indication of unauthorized access to your account. The skiing voucher appears to have been purchased and processed through your registered account as intended.
  
  While we understand the confusion this has causedespecially if the purchase was unintentionalthe deal in question is categorized as non-refundable per the terms presented at the time of purchase. Because of this, were unable to issue a refund.
  
  If you suspect any issues related to account security or unfamiliar transactions, we recommend promptly updating your login credentials for added protection. You can do this anytime by logging in at ******************************, navigating to My Account, and updating your password and other details as needed.
  
  We recognize that this isnt the resolution you were hoping for, and Im truly sorry we werent able to provide a different outcome. If you have any further concerns or questions, please dont hesitate to reach outwere here to help however we can.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a $212.50 Groupon for a balayage, toner, haircut, and blowout. The merchant was unresponsive for weeks. When I finally scheduled, I was delayed by construction in the parking garage and called ahead. I offered to shorten the service to help him stay on schedule, but he refused to accommodate and then marked the Groupon as redeemed even though no service was provided.Groupon refused to refund me, even though no cancellation or ***** period policy was shown on the Groupon listing. Instead, they offered me $42.50 in Groupon Bucks which expire and can only be used on their platform. They sided with the merchant without ever asking for my side of the story.This is deceptive business practice a merchant should not be allowed to take full payment for a service they never provided.I am requesting a full refund of $212.50

  Business Response

  Date: 06/24/2025

  Hello *****,
  Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your recent comments thoroughly, along with all internal correspondence related to your case. I also sent a direct response to your email on file via ************************** a few moments ago.
  Regarding your complaint: We understand and acknowledge your concerns about the experience you had with the merchant. According to the terms and conditions agreed upon with our partner merchants, they are permitted to enforce their own scheduling and cancellation policies. In cases where a customer is unable to attend at the scheduled time even with communication the merchant may consider the appointment a no-show and apply cancellation charges accordingly. Unfortunately, Groupon is not in a position to override a merchants discretion in these matters.
  Since the voucher was marked as redeemed by the merchant, and as per our policy, we are unable to issue a refund for vouchers that are considered used. However, we do recognize the inconvenience you experienced and, in an effort to assist, we made a one-time exception by applying $42.50 in Groupon Bucks to your account. While these credits are non-refundable and must be used on the Groupon platform, they were provided as a goodwill gesture beyond what our policies require.
  We understand that this may not be the resolution you were hoping for, and we genuinely regret that your experience did not meet expectations. Unfortunately, at this point, we are unable to offer any additional compensation. For further resolution regarding the merchants actions, we recommend contacting them directly, as they ultimately control the redemption and fulfillment of the services.
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  Thank you for your understanding.
  Regards,
  ********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accidentally purchased the wrong date due to their set up in the system and when its in your cart it doesnt show the date until you purchase it. Once purchase was made I immediately reached out within 2 minutes to ask to switch and they refused even though its the same price on their site.

  Business Response

  Date: 06/24/2025

  Hello ********,
  Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comment along with all internal correspondence related to your case. I also sent you a direct email a moment ago from **************************.
  I truly understand how disappointing it must have been to realize the date selected wasnt the one you intended. I recognize how frustrating that can be, and Im sorry for the inconvenience it caused.
  That said, because your purchase reserved a specific date and time with the merchant, they held a spot exclusively for you, limiting availability for other customers. Due to this reservation-based nature of the deal, our policy unfortunately prevents us from issuing a refund or making changes once the purchase is completed.
  That said, your voucher remains valid and can still be used with the merchant. If you have any trouble redeeming it or if the merchant is unable to accommodate you, please reach out well be more than happy to step in and assist however we can.
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  We sincerely appreciate your understanding and thank you for being a Groupon customer
  Thank you for your understanding.
  Regards,
  ********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/18/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 6/18/25 I tried to purchase a ****** membership and was told that my payment couldnt be verified ( I used Navy Federal Debit Card) and then I used Afterpay and was yet told again that my payment couldnt be verified. I was charged by afterpay for the transaction and I didnt even get the item

  Business Response

  Date: 06/24/2025

  Hello Tyon,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I completely understand the confusion regarding the charge after your initial order attempts were unsuccessful.
  
  After reviewing your account activity, I can confirm that you made several attempts to place your order on June 18th, which unfortunately were unsuccessful, as confirmed in the document you included. These attempts did not result in any completed Groupon order, and no charges were processed for those.
  
  However, you successfully placed your order on June 19th, and the charge youre seeing corresponds to this confirmed transaction. A purchase confirmation email would have been sent to you shortly after completing the order, and this order remains valid.
  
  Just to recap what happens next:
  
  Youll receive your Groupon confirmation email titled "Purchase Confirmed: Thank you for your purchase!please allow up to two hours for it to arrive.
  
  Any associated incentives will be delivered to qualifying customers via email within two weeks of activating their ****** membership.
  
  Incentives are sent to the primary email address used at signup.
  
  To collect your physical membership card, bring your Groupon confirmation and a valid photo ID to your local ******'s membership counter. (A physical card isnt required for online purchases or receiving incentives.)
  
  If you still believe there is an error or have additional questions about your charge, feel free to share a screenshot of your payment statement (with personal information hidden), and well gladly help verify.
  
  Thanks again, and enjoy your new ****** membership!
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for 3 BBL laser face treatments. I had to schedule an appointment, which took a few days to get an open time to go for the treatment. I went to the shop and the small, closed in space had a scent so strong that I ended up sick. I tried waiting outside with fresh air but it didnt help. There was no way I could go back inside to do my appointment. The appointment was cancelled and the staff understood and knew the air freshener was very strong. I contacted Groupon and they told me that since its been more than 3 days, I cant receive a refund. Theyre trying to give me Groupon Bucks to my account. I want a full refund to my original payment method. How am I supposed to know that the shop would be so overwhelmed with a fragrance that it was unbearable, within 3 days? I am sick and didnt use the Groupon. I want my money refunded to me. This is not fair and I plan to dispute with my credit card. Groupon doesnt care and they are awful to deals with if theres an issue.

  Business Response

  Date: 06/24/2025

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for sharing your experience with usand Im truly sorry for what you went through. What was meant to be a self-care moment turned into something that made you feel uncomfortable and unwell, and thats not the experience we ever want for our customers.
  
  While our typical policy limits refunds beyond a certain timeframe, I completely understand that theres no way you could have anticipated such a situation in advance. With that in mind, I've issued a full refund to your original form of payment and canceled the Groupon Bucks that had been applied earlier.
  
  Please note that, while weve processed the refund on our end, it may take your financial institution a few days to reflect the credit on your statement.
  
  I hope this small step helps in some way to ease the frustration youve felt, and I want to thank you again for taking the time to bring this to our attention. If theres anything else I can do to help, Im truly here for you.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want a full refund to my credit card not the groupon bucks I'm forced to accept there is literally no way to contact the company this is theft I should have the choice as to how I want my money refund they have robbed me of my funds

  Business Response

  Date: 06/24/2025

  Hello ***,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I apologize for any difficulty you faced while trying to reach us. Our customer support team is available 24/7 and is well-equipped to resolve all issues. You can contact us anytime using the following link: ******************************************.
  
  I checked your order and see that it is indeed within the cancellation window. You should've received the option to select from a refund to your original form of payment or Groupon bucks in your account, and it looks like you might've selected Groupon bucks by mistake.
  
  I've just issued the full refund back to your original form of payment instead and canceled the Groupon Bucks.
  
  Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *******