Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,608 total complaints in the last 3 years.
1,325 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/17/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered software from their add on internet. They sent me email saying I had to load their APP on my PC in order to install the software I paid for. Web site did not mention installing this APP. I cancelled my order and was told I would not get a refund, instead I would receive store credit in case I wanted to order anything else.
Business Response
Date: 06/24/2025
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I completely understand how frustrating and complicated the installation process may have felt, and I want to assure you that we truly take that into account. The installer you received was for the **************** 2021 Professional Plus software you purchased, and its a standard ********* installernot an app created or owned by the merchant or Groupon.

Since your order was placed on May 17, ***************************************** on June 18, 2025 which is past our general 3 day return window, we recognize that the process didnt meet your expectations. As a result, we made an exception beyond our usual policy and issued a full refund in the form of Groupon credits so you can use that value toward something more accessible or better suited to your needs.

Unfortunately, were unable to offer a further refund back to your original payment method. The credit refund was already a one-time exception outside of our standard cancellation window.

We truly value you as a customer and hope youre able to find another great deal through Groupon that youll enjoy. If youd like help exploring options or using your credit, Id be happy to assist. Just let me know.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:06/17/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I initially purchased a voucher for a ********* software product through Groupon. The process of obtaining the voucher is so confusing and convoluted that I could not do so. I requested the order be cancelled immediately. Groupon cancelled the order but issued me a store credit for the amount of the purchase ($35.90) instead of issuing a credit back to my Mastercard. There is no customer support telephone number and clicking Customer Support anywhere on the website takes you to a menu of selections which is to send you in a circle. The Customer Chat also does the exact same thing. In short, it's impossible to reach customer support at all. The cancellation process did not give me an option to refund back to my credit card and simply issued me a store credit instead. I do not have a groupon account and do not intend to establish one. I want my refund back to my ********** used with the original purchase.
Business Response
Date: 06/24/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I truly apologize for the frustration you've experienced with redeeming your voucher and reaching support.

Ive gone ahead and issued a full refund of $35.90 to your original form of payment and canceled the Groupon Bucks that were previously applied to your account. Please note that, while refunds are processed immediately on our end, it may take a few business days for your financial institution to reflect the credit on your statement.

Were sorry for the confusion and inconvenience caused. If you have any other questions or need assistance with anything else, feel free to reach outwere here to help.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 06/24/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
Date:06/17/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a year supply for *******. The seller sends me a shady email address and password. I tell them i already have an account that's premium and I need the year for that. Went back and forth with no resolution merchant agreed to refund me then denied my request. Groupon refuses to respond to my messages. I'd advise everyone not to buy from them ever. I'm looking into class action suit at this time. I know there are thousands of people who didn't get what they paid for and then denied a refund from Groupon.
Business Response
Date: 06/24/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: We understand your frustration and want to clarify that the deal you purchased was specifically for a Spotify Premium Individual One-Year Account Exclusive Account. This offer provides a new, pre-set ******* account with one year of Premium access, rather than adding time to an existing account.

That said, weve already issued a full refund to your Groupon account. The credit is now available for you to use toward any future purchase at your convenience.

We appreciate your patience, and again, were sorry that this experience didnt meet your expectations. If theres anything else we can help with, please dont hesitate to let us know.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 06/24/2025

Complaint: 23479743

I am rejecting this response because: merchant has gave me a refund with "groupon bucks". I did not purchase with groupon bucks, or a gift card. Resolved, to me, would be when my money is returned to my account. Further more, this seller should be taken down, but he is still ripping people off to this day. They have all 1 star reviews or 5 start reviews. This is strong indication that the 5 star reviews are fake. Groupon does not care about the customer experience at all. The fact that a merchant can mark as redeemed and solely deny refunds with no help to the customer is crazy. The fact that I'm writing this message is crazy. this would never happen on ******, or even ****.
I never plan to shop on groupon again, why would I? so for that "groupon bucks" is not a resolution. Maybe to you guys it is, and I'll just be another one of the 1000's of customers done wrong buy **********************. Thank you for your time.

Sincerely,

***** ******
Business Response
Date: 07/01/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I apologize for any confusion but I confirm that your refund has been processed successfully. After our last reply, you had responded to us directly to request a refund to your card instead, which we had completed and confirmed to you.

It looks like our email might be missing your inbox or you might have missed it.

Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/02/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:06/16/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Incorrect Voucher Received Request for Correction or Refund Order #****-149768-133059 Dear Groupon Support,I purchased the Three-Visit Chiropractic Package (including exam, X-rays, two adjustments, and a 30-minute massage) on May 20, 2025 for $26.10. However, the voucher I received is for only one visit (exam, X-rays, and one adjustment), which is not what I paid for.Note: Since there is no phone number or chat option available, I attempted to contact Groupon via social media but have not received any response.
Business Response
Date: 06/19/2025
Dear ****,
Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comments as well as all internal correspondence related to your Groupon order. I also sent a direct email to you a short time ago from ************************** with additional details.
Im truly sorry to hear that you had difficulty getting in touch with us. At this time, we do not offer phone support, but you can always reach our team via our *********** at ******************************************, where support options are available.
After carefully reviewing your order, I can confirm that the option you purchased is for the One-Visit Chiropractic Package (including exam, X-rays, and one adjustment) at Advanced Physicians. Unfortunately, we are unable to modify deal selections after purchase. We understand that selection errors can happen, and we empathize with the situation.
Regarding your request for a refund: while we explored all available options, the request falls outside of our standard 3-day cancellation window. As such, we are unable to issue a refund due to the specific terms and restrictions of the deal.
If you are unable to use the voucher yourself, you might consider gifting it to a friend or family member, provided the terms of the deal allow for transfers. While this may not be an ideal solution, its a way to ensure the voucher still brings value.
Thank you for your understanding.
Warm regards,
********
Manager
Groupon Customer Support
Customer Answer
Date: 06/21/2025

Complaint: 23476844

I am rejecting this response because: After I filed the complaint, the business contacted me via email and issued a refund. I can see the refunded amount in my account as ********************** Bucks (see attached image). So why is the business now claiming they can't refund?

Sincerely,

**** ********
Business Response
Date: 06/28/2025
Hi ****,
Thank you for reaching out to us through the Better Business Bureau. Ive carefully reviewed your most recent comments along with all related internal Groupon correspondence. I also sent you a direct response via email from ************************** a few moments ago.
To clarify: this purchase is not eligible for a refund to the original form of payment under our policy. However, in an effort to be fair and understanding of your situation, we issued a one-time exception by providing a refund in the form of Groupon Bucks. Hope you understand the limitations.
Please refer to my direct email for more details and next steps. If you have any further questions, Id be happy to assist you there.
Thank you again for your understanding.
Warm regards,
********
Manager, Groupon Customer Support
Customer Answer
Date: 06/30/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ********
Initial Complaint
Date:06/16/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon, Order #**********, for the Parking Spot after confirming availability for my specific date, time and location, However, after completing the purchasing and having to create a loyalty account, I discovered the parking garage was no longer available for the time I needed-the only time that I have ***** scheduled.I attempted to cancel the Groupon online right away and was unable to process a refund. I also contacted the online chat who said they could not help and told me to contact The Parking Spot directly. I called them and emailed them reference this issue. I can attach those emails if needed but I was told by The Parking Spot to contact Groupon. As you can see I have been passed around and am frustrated.I attempted to used my groupon right away as their was parking available and then cancel immediately when it was not, but the system state that no refunds were available and the voucher must be used within the next 3 months. This is NOT ACCEPTABLE, as I will not be traveling again within that time frame and have no other travel scheduled, I chose this deal specifically based on location and availability for that date.Additionally, I am NOT COMFORTABLE using any of the alternative parking facilities offered under this Groupon due to the numerous public complaints and low ratings. After doing further research, I found many similar consumer complaints regarding this company and Groupon's continued business with them.I believe the transaction is misleading and should fall under Groupon's refund policy, especially as the product became unusable immediately after purchase. I am requesting a FULL REFUND back to my original form of payment.Thank you for your attention to this matter.Desired Resolution:Full refund of the Groupon purchase due to false availability and inability to use the product.
Business Response
Date: 06/19/2025
Dear *********,

Thank you for reaching out to us through the Better Business Bureau. Ive carefully reviewed your most recent comments as well as all internal correspondence related to your Groupon order. I also sent a response to you a short while ago directly from our ************************** email.

First and foremost, I want to sincerely apologize for the inconvenience and frustration you've experienced. I understand how disappointing it must have been to discover that there was no parking availability after making your purchase, especially when you had confirmed it in advance for a specific date, time, and location. I can certainly appreciate how frustrating it is to feel caught in a loop without clear resolution.

In regard to your request for a refund: while we truly empathize with your situation, this particular deal is marked as final sale and is non-refundable per the terms displayed at the time of purchase. These terms are set by our partners and are in place to ensure consistent policies for all customers. Unfortunately, because the voucher is final sale, we are not authorized to issue a monetary refund.

That said, I recognize the effort youve made to resolve this and your history as a valued Groupon customer. In light of this, Id like to offer a one-time exception by issuing a refund in Groupon Bucks. These Bucks will be added to your account and can be used toward any future Groupon purchase. They will remain valid for 180 days, giving you plenty of time to use them at your convenience.

Please let me know if this option works for you, and Ill be happy to process it right away.

Thank you again for bringing this to our attention, and I truly appreciate your patience and understanding.

Warm regards,
********
Manager | Groupon Customer Support Team
Customer Answer
Date: 06/20/2025

Complaint: 23476721

I am rejecting this response because: While I appreciate the offer of Groupon Bucks, I must respectfully decline. Accepting Groupon Bucks would require me to either find another offer for the exact same amountwhich is unlikelyor spend additional money to use the credit, which I did not intend to do. This adds unnecessary inconvenience and cost to a purchase that I made in good faith, based on the availability shown at the time.

As I mentioned, this parking spot was purchased specifically for a single travel date, and it was only after completing the transaction that I was notified it was unavailable. I have no upcoming travel planned and no other use for the voucher.

Given that I was unable to use the product through no fault of my own, I am requesting a full refund back to my original payment method. I would appreciate your help in resolving this fairly.

Sincerely,

********* *****
Business Response
Date: 06/28/2025
Hi *********,
Thank you for getting back to us and for taking the time to clearly explain your concerns. I truly understand how frustrating this experience has been, especially since your purchase was made with a specific travel date in mind. Im sorry that this situation has caused such inconvenience.
After thoroughly reviewing your case and all related correspondence, I want to reiterate that we genuinely tried to offer the most flexible solution possible under the circumstances. While our standard policy does not allow refunds for redeemed or date-specific vouchers, we extended a one-time exception by issuing Groupon Bucks to your account. These credits are valid for 180 days and can be used toward any future Groupon purchase.
I completely understand that this may not be your preferred resolution, especially if you dont have any upcoming plans to use the credit. That said, given the nature of the voucher and its redemption status, this is the most were able to offer at this point.
I truly regret that we werent able to reach a resolution that feels fair to you. Please know your feedback has been heard and shared with our internal teams, and were always working to improve the customer experience based on cases like yours.
If theres anything else I can assist you withwhether it's a different purchase or additional questionsIm here to help.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
Thank you for your understanding.
Regards,
********
Manager
Groupon Customer Support
Initial Complaint
Date:06/16/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order placed 6/11/25 Voucher code: DAD25 ****** immediately billed to my **** I never received an order number from Groupon, I never received the product but Groupon was happy to immediately charge my credit card and not give me the product. There is no way to contact a human at Groupon, Instead their "customer service" is a never ending BOT AI text filled email communication where they explain the process and refuse to refund me. They don't understand that I never received their product. Period.
Business Response
Date: 06/18/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: We sincerely apologize for any confusion or inconvenience caused regarding your recent order. Upon thoroughly reviewing your request, we have confirmed that the order in question is associated with the email address ****************************.

We understand that you were unable to initially locate the order and did not receive the vouchers. However, we would like to inform you that the Groupon Customer Support team has already assisted you with the vouchers and the corresponding redemption instructions on June 15, 2025.

We genuinely understand your disappointment and have explored all possible options to accommodate your request. Unfortunately, as this purchase is marked non-refundable under the specific terms of the deal, we are unable to issue a refund in this instance.

Your satisfaction is very important to us, and we remain committed to finding a solution that better meets your needs in the future. If you have any additional questions or if there is anything further we can assist you with, please dont hesitate to reach out.

Thank you for your understanding. We value your patronage and hope to have the opportunity to serve you again.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:06/16/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
was trying to get a refund, but instead, it gave me a credit for Groupon. According to the terms and conditions, I should be able to receive a refund within three days of redeeming my purchases. That is not the case at all. So I left the Groupon bucks in the account there and then they reverted back to the same original Groupon that I purchased when I had a very bad experience with the company asked to put the money back in the Groupon box and they said its past the time which is not right because when I asked for the refund in thebeginning, they gave me Groupon bucks instead when it clearly states I was able to get a refund then.
Business Response
Date: 06/18/2025
Hello Heather,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I understand your concerns regarding the refund process, and I sincerely apologize for any confusion or inconvenience caused.

After reviewing your account, I can confirm that the original voucher was traded in for Groupon Bucks. A trade-in is a voluntary action taken in lieu of a cancellation and is intended to be used toward a different deal. Since the trade-in was not completed within the specified time frame(60 days), the original voucher was reissued to your account. At that point, the standard three-day refund window had already passed.

As a one-time exception, Ive gone ahead and authorized a refund back to your Groupon bucks. To complete the process, please ensure you're logged into your Groupon account associated with this email: ******************** and use the following secure link to initiate your refund: ****************************************************************

Please note, the refund will cover the amount paid (excluding any promotional discounts).

Groupon Bucks are non-expiring and may still be used toward future purchases.

If the link does not redirect you properly or if you run into any issues, feel free to contact us using case ID ********, and well assist right away.

Thank you again for your patience and understanding, and we hope your next Groupon experience is a much better one.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:06/14/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account was hacked and groupon refused to refund the charges. They insisted that my bank refund the charge under fraud. ******* responded to me saying that based on the information they've received from the merchant. The authorization for the transaction is approved.
Business Response
Date: 06/17/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: We sincerely apologize for the inconvenience and distress this situation may have caused.

After careful review, Id like to inform you that, in accordance with our policy, we are unable to issue refunds for purchases deemed fraudulent. In such cases, we advise customers to work directly with their financial institution to resolve the matter, as they are best equipped to investigate and manage fraud claims.

That said, we truly understand the frustration this has caused, and in consideration of your situation, Ive applied a one-time voucher credit of $34.99 to your Groupon account as a gesture of goodwill. You can use this credit toward a future purchase.

The credit is available to spend immediately and is valid for a full 180 days against almost anything on our site. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.

When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.

We appreciate your understanding, and if theres anything further we can assist you with, please dont hesitate to reach out.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:06/14/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Formal Complaint for Disability Discrimination, Breach of Contract, and Fraud Groupon/Microsoft Xbox Digital Order To Whom It May Concern,I am submitting this formal complaint regarding a recent purchase of an Xbox digital code through Groupon that was never fulfilled. Despite promising a 2-hour delivery, I received no Xbox code and instead was sent a non-functional Groupon code with unclear instructions. When I contacted your chat support, I was disrespected, ignored, and ultimately disconnected mid-conversationafter disclosing that I am a disabled parent and that this situation caused my daughter to cry.This is not just a consumer fraud issue. It is also a disability access issue, as I was misled, denied service, and emotionally harmed while trying to reconnect with my child. Your system failed to deliver a product you advertised, and then you compounded that harm by ignoring and terminating a disabled customers complaint.I am demanding:Immediate delivery of the correct Xbox digital code,A written apology and explanation, and A review of your accessibility and support handling policies for disabled customers.If this is not resolved immediately, I will be filing formal complaints with: The ************************ (***) ******************* of ****************************** (ADA ************ My State Attorney General The Better Business Bureau (BBB)All communication regarding this issue should be sent to ********************
Business Response
Date: 06/16/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. Im truly sorry to hear about your recent experience. I understand how upsetting this situation has been, especially given the circumstances youve shared, and I want to sincerely apologize for the distress it caused.

After thoroughly reviewing your case, I found that the chat disconnection was due to a technical glitch on our side, and I'm truly sorry for the inconvenience this caused. We are committed to ensuring that such disruptions do not occur in the future, and I'll make sure this situation is communicated internally.

Im glad to see that you were able to reconnect with our support team and that a full refund has since been issued to your original payment method, as requested. You should have received an email confirmation of this refundif you dont see it in your inbox, I recommend checking your spam or junk folders just in case.

Please also note that refunds issued to a credit or debit card will appear as a refund from Groupon, Inc., and it may take a few business days for your bank to fully process and post the funds to your account.

We appreciate your patience and are very sorry that your experience did not reflect the level of service we aim to provide. If you have any further concerns or require additional assistance, please dont hesitate to let us knowwere here to help.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:06/13/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon in which I was charged more than the displayed promo price. When I cancelled I was told it would be refunded in Groupon bucks. I wanted my credit card refunded. The chat bot then wanted me to pay $1.00 which would be refundable to process my refund. So I had to enter my credit card info for them to process my refund. Purchases made within 3 days should be refundable.
Business Response
Date: 06/17/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the confusion and inconvenience you experienced during your recent refund process.

I understand your concern regarding the unexpected overcharge and the refund being issued initially in the form of Groupon credits. As requested, I have now converted the refund to your original form of payment.

Please note that while we issue all refunds immediately, it may take your financial institution a few business days to process the transaction and post the credit to your account statement.

Once again, I apologize for any frustration this may have caused. We value your feedback and appreciate your patience as we work to improve your experience with us.

If you have any further questions or concerns, please dont hesitate to reach out.

Regards,

****** *.
Manager
Groupon Customer Support

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Complaint statuses

Business Response

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Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

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