Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a groupon voucher which has expired but I am supposed to be able to use the amount I spent on the voucher ($103) toward the merchant. The website lists using expired vouchers but does not actually let you use them or see the voucher which you purchased in order to enter the code. I understand that I cannot use the voucher as it has expired; however, Groupon explicitly states that I can still use my money toward the vendor, as I never received ANYTHING for my money. When I click on view receipt, it says "processing your order".

  Business Response

  Date: 08/23/2025

  Hi ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I truly understand how frustrating it must have been to come across difficulties when trying to access your expired voucher. Please accept my sincere apologies for any confusion and inconvenience this situation has caused.
  
  After thoroughly reviewing your account under the email address *********************** I was able to confirm the following:
  
  1. Order #********** Land of Natura: This voucher was successfully redeemed on August 18, 2025.
  
  2. Order #********** Land of Natura: This voucher has not been redeemed. While the promotional value of this voucher has expired, you can still use it with the merchant for at least the amount you originally paid.
  
  To ensure you have no further difficulty, Ive sent you a separate email containing the *** version of your unredeemed voucher along with clear redemption instructions.
  
  If you encounter any issues accessing the voucher or have further questions, please do not hesitate to reply to that email.
  
  I am here to ensure you have a smooth experience and will assist you promptly with any concerns.
  
  Thank you for your patience and understanding. We value your business and are committed to resolving this for you.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accidently purchased 6 tickets to ******************* in ******* ** in the amount of $383.34 on 6/21/25. I added the tickets thinking I am adding them to my cart and clicked a button thinking it will take me to the checkout process as every online account does after adding tickets to a cart so I can see the final amount and then decide if to purchase or not. However by clicking that button all of a sudden I saw that Groupon charged my card. I was very upset, I did not understand how they could charge my card without an extra identification item such as CVV code, zip code for the card billing, etc. Also, they did not ask to enter name for the voucher which was mentioned it was needed (This could have alert me before purchasing and prevent me from making the mistake of purchase) I was very shocked. I then saw on their website that any voucher that have not been redeemed can be refunded within 3 days from purchasing it. I immediately contacted Groupon via their online chat (there is no phone number to be able to talk to someone). I explained this was an honest mistake. I did not redeem the vouchers even to this day. I will not use these vouchers and therefore I would like to ask for a refund. I have purchased before different items from Groupon but never with this 1 click button so I was very confused of this process which seems very misleading to consumers. I did a quick search online and found I am not alone. I can see many complaints from consumers of unfair treatment from Groupon including Law suits and complaints to the fair consumer act, and small court claims submitted. Since I contacted Groupon right after purchasing the tickets (I did not even wait 24 hours) I truly believe I should be treated fairly by them and receive refund. This mistake could easily happen to everyone. There is almost $400 in unredeemed vouchers and which I am not intending on using. This feels truly wrong and misleading.

  Business Response

  Date: 08/20/2025

  Hello Miri,

  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

  Regarding your complaint: Thank you for contacting us, and I appreciate you taking the time to explain your experience.

  After a thorough review of your order and previous communication, I want to address your concerns clearly.
  
  The tickets you purchased were part of a non-refundable deal, and the terms were outlined directly on the deal page before purchase. These restrictions are in place due to the nature of the ticket and the agreement with the provider. As a result, were unfortunately unable to offer a full refund for this order.
  
  Regarding your comment about the purchase being accidental or processed too quickly we understand how frustrating that can feel. However, Id like to clarify that this offer actually involves more steps than a typical Groupon purchase.
  To complete the order, you would have selected the "Book Now" button, then proceeded to:
  
  - Confirm and click "Continue"
  - Select the party size (in your case, 6 tickets)
  - Click "Continue to Checkout"
  - Review your payment method
  - Then click "Place Order" to finalize the purchase
  

  There is no Add to Cart option for this deal, and multiple steps are in place to help customers verify their order details before completing the transaction.
  
  As for payment processing, Groupon securely stores payment information for quicker checkout, similar to many other online platforms. While we do not prompt for the *** or ZIP code again if the card is saved, the cardholder always retains full control over finalizing any transaction, including reviewing the total and clicking "Place Order."
  
  Although were unable to cancel or refund this order due to its terms, I understand this has been a frustrating experience. As a gesture of goodwill, *** issued $95 in Groupon Bucks to your account. These credits are available immediately and can be used toward any eligible purchase within the next 180 days.
  
  I truly hope this helps address your concerns in part. If you have any further questions or need help using your Groupon Bucks, please dont hesitate to reach out.
  
  Thank you for your understanding, and for being a valued Groupon customer.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 08/22/2025

   
  Complaint: 23762510
  
  I am rejecting this response because:

  I appreciate your response and looking into my case.However, you listed that this offer involves a few different steps until completion and purchasing. This was not the case here. This transaction was done on the mobile app. I clicked the number of tickets and what I thought would take me to the next step before purchasing but instead it charged my card. Your app did not ask me to continue to checkout, absolutely did not ask me to review my payment (Which is what I am most frustrated about). Also, part of your terms for this Groupon is: Must provide first and last name at checkout, which will be shared to facilitate redemption. At no point of my transaction,I was asked to enter my first and last name. Due to the above I truly believe that your app is misleading, and it seems like there is an even bigger issue with your checkout process. Again I was being charged with a 1 click purchase immediately after adding the number of tickets.
  As I mentioned before, I will not use these vouchers, I havent redeemed them and not planning to. I would like you to please cancel this transaction and provide a full refund or at the minimum Groupon credits for the full amount of $383.34. Especially since I contacted you right after purchasing. Me and my husband both used Groupon before and never had an issue or this type of purchasing process. We truly hope that Groupon will make it right by us so we can continue to be your customers. 
  
  Sincerely,
  
  Miri Goali

  Business Response

  Date: 08/25/2025

  Hello Miri,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for your continued correspondence. Ive reviewed your case once again, including your most recent comments and the details of your original purchase.
  
  While I understand your frustration and regret that this purchase did not go as you intended, I want to clarify that we have thoroughly investigated the transaction and found no issues on our end. The order was placed through the standard booking flow, which includes multiple confirmation steps prior to finalizing the purchase. This includes selecting the number of tickets, reviewing the booking summary, and explicitly confirming the payment before the order is submitted.
  
  I also want to reiterate that this deal is clearly marked as non-refundable on the deal page. These terms are set in place due to the nature of the tickets and our agreement with the merchant, and were unable to make exceptions to override them once the order is completed.
  
  As a gesture of goodwill, $95 in Groupon Bucks was previously issued to your account. While I understand you were hoping for more, that was the extent of what we were able to offer given the circumstances. We are not able to offer a full refund or additional credit.
  
  This will be our final decision on the matter, and we will not be able to provide any further adjustments to this order.
  
  Thank you again for being a customer, and I hope future experiences are more in line with your expectations.
  
  Warm regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company states they issue refunds and do not. I made a purchase and needed to change or cancel it because the location was incorrect. It is impossible to speak to someone from the company and when I requested a refund it only gave me funds to use on the site, so either way my money was taken. Lastly, the order said I had up to the 18th to request a refund as I purchased on the 15th. It said I had UP TO the 18th but denied me ability of getting a refund. That is not clearly and very ambiguous. Now, the purchase I made is null

  Business Response

  Date: 08/20/2025

  Hello ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for reaching out. I understand your frustration regarding your recent experience, and Id like to clarify the situation and help find the best resolution for you.
  
  You made your purchase on August 15, 2025, and attempted to cancel it on the 16th. Our records show that all three vouchers were opened before the refund request was made. You should've seen a notice when opening the vouchers that once opened they will not be cancellable.
  
  But you can always contact us directly to request a full refund. Our customer support team is available 24/7 and is well-equipped to resolve all issues. You can contact us anytime using the following link: ******************************************.
  
  You also mentioned that only one of the vouchers was cancelled. If youd like to cancel the remaining two as well and request a full refund to your original payment method, we can help with that. Please confirm whether you'd like:
  
  A refund to your original payment method for all three vouchers, or
  
  A refund for only the one voucher you already cancelled
  
  Once we hear back, well process your request as quickly as possible.
  
  Were here to help and appreciate your patience.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 08/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that refunding all three vouchers to original payment source as the resolution 
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:08/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08-08-2025, I purchased a Groupon voucher for $179 with [LUXURY TINT,*************************************,*****************************************]. When I went to redeem it, the merchant demanded an additional $400 in cash. This was not disclosed in the Groupon offer. I felt pressured into paying more just to receive the service.The Groupon advertised full protective film application. In reality, only the drivers side panels were covered, and the merchant did not remove the existing filmthey simply applied new material on top. I had provided my own materials, but they were not used. Their explanation about removing glue does not make sense in this situation.I later learned from another Groupon customer that they were also charged an extra $400, even though their car was in excellent condition. Public reviews confirm similar complaints, with customers reporting hidden fees and being pushed into leaving five-star ratings.I contacted Groupon support about this, but their response was unhelpful and the listing is still active. The coupon, as advertised, cannot actually be redeemed at the stated price. This is misleading and harmful to consumers.I am requesting a full refund of my Groupon purchase, reimbursement of the $400 additional charge, and for Groupon to review and remove or correct this merchants listing so that other customers are not misled.

  Business Response

  Date: 08/20/2025

  Hello Wei,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for taking the time to share your concerns. Were truly sorry to hear about your experience, and we appreciate the opportunity to clarify what happened.
  
  After reviewing the details of your case and communicating with the merchant, we found that the service associated with your Groupon voucher was indeed provided and successfully redeemed. However, we also understand that additional charges were incurred during your visit. According to the merchant, these charges were related to services outside the scope of the original Groupon deal including the use of personal materials you supplied and other custom requests.
  
  While these additional charges were not part of the Groupon offer and were arranged separately between you and the merchant, we understand how this situation has been frustrating.
  
  As a gesture of goodwill, weve issued $35 in Groupon Bucks to your account. These can be used toward any future Groupon purchase and will remain valid for 180 days.
  
  Although we are unable to provide a full refund in this case, we hope this resolution demonstrates our commitment to supporting our customers.
  
  Thank you again for your feedback, and for being a valued Groupon customer.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon on 5/12 for a massage from one of their merchants. I have attempted to contact the merchant multiple times and have not received a call back. Their online booking has since been removed as well. I reached out to Groupon now on multiple occasions requesting a refund and they continue to tell me they are not hearing back from the vendor either but refuse to give me money.

  Business Response

  Date: 08/20/2025

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for reaching out and for your continued patience throughout this matter.
  
  I want to sincerely apologize for the inconvenience you've experienced with your recent order. We completely understand how frustrating it can be when a merchant is difficult to reach, and I assure you that your concerns are being taken seriously.
  
  At this time, your request is still under internal review. While we have not yet confirmed that the merchant is fully unresponsive, we are actively investigating the matter with our partner team to determine the best course of action.
  
  To avoid any further delay, we previously offered you a refund in the form of Groupon Bucks, which are site credits that never expire and can be used toward any future purchase. This was offered as a goodwill option in case you didnt want to wait for the investigation to conclude. That option still remains available to you.
  
  We understand this situation has taken longer than expected, and I apologize for any frustration that has caused. Once we receive a final update from our partner team, we will reach out with the appropriate resolution.
  
  If you would prefer to accept the Groupon Bucks refund now instead of waiting further, please let us know and well process it right away.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased clean up service from Groupon and the cleaning company was never available. Even Groupon acknowledged that they were aware that the vendor was not responding to calls and returning messages. Groupon also charged me for a gift card in addition to the cleaning service that I did not purchase. I requested a refund and both services and they have refused to do either. I believe Groupon is trying to scam me.

  Business Response

  Date: 08/24/2025

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your recent comments and all internal Groupon correspondence. I also responded to you directly via email from ************************** a short while ago.
  
  Regarding your complaint: We're truly sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to address your concerns.
  
  Following our investigation into your order for the 4-Hour House Cleaning service with Loving Impact Senior Assistance, we can confirm that the merchant remains active, is currently honoring vouchers, and can be reached directly at **************. Initially, your refund request was escalated for internal review in line with standard policy.
  
  However, Id like to confirm that as of now a full refund in Groupon Bucks has already been issued to your account for both items in the order.
  
  You can view your updated Groupon Bucks balance by logging into your account and navigating to My Stuff > My Groupons. Your credits are immediately available for use and do not expire.
  
  We appreciate your continued patience and hope this resolution works for you. If theres anything else we can assist with, please dont hesitate to reach out were here to help.
  
  Warm regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The tickets are nonrefundable, and non transferable. That information wasn't provided at time of booking. This also doesn't align with regular Groupon policies. Groupon allows to transfer or gift unused Groupons to other people. When I contact Groupon support they are no help.

  Business Response

  Date: 08/20/2025

  Hello Yarizol,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for contacting us regarding your recent ticket purchase. I understand your concerns, and I appreciate the chance to clarify.
  
  This specific event deal had clear terms provided at the time of purchase, including that the tickets were nonrefundable and non-transferable. These conditions were set by the event partner and are different from standard voucher deals, as the tickets are assigned to specific guests upon purchase. You were prompted to enter each attendee's name before completing checkout, and unfortunately, those names cannot be changed after the fact.
  
  While Groupon does offer flexibility with many of our standard vouchers, event tickets and date-specific bookings follow the cancellation and refund policies agreed upon by the merchant. In this case, your request came after the cancellation deadline, and we are unable to offer a refund.
  
  I understand this may not be the outcome you were hoping for, and I apologize for any frustration. If you have other questions or need help with a different matter, were here to support you.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've reached out to receive a credit (not a refund) for a different date for an event due to its cancellation and they refused to accommodate me at all. i would like to report fraud

  Business Response

  Date: 08/20/2025

  Hi Rahhiem,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Thank you for contacting us regarding your recent experience with the LEGOLAND New York Admission voucher under order #**********. We understand how disappointing it can be when plans change unexpectedly, and we appreciate you taking the time to share your concerns.
  
  Unfortunately, due to our refund policy and the nature of this particular deal, we are unable to modify, cancel, or refund the voucher after the purchase has been completed. I understand this may not be the resolution you were hoping for, and I truly wish we could offer more flexibility in this case. When you purchase a deal of this nature, a spot is reserved exclusively for you by the merchant, which means that capacity is held and cannot be allocated to another customer. Because of this commitment, we are unable to offer a refund at this time.
  
  However, in consideration of your circumstances and as a one-time exception, I have issued a credit in the full voucher value of $60.20 to your account registered under ************************ This credit has been applied as a gesture of goodwill and is available for immediate use. It will remain valid for 180 days and can be used toward almost any offer available on our site.
  
  You can view your available credit by signing into your account and checking the top-right corner of your My Groupons page, where your Groupon Credits balance will be displayed. When making your next purchase, simply proceed to checkout, and your credits will be automatically applied if available, provided you select the option to use your Groupon Bucks under the payment method section.
  
  We sincerely appreciate your patience and understanding, and we hope to provide you with a more seamless experience in the future. If you have any additional questions or require further assistance, please dont hesitate to reach out.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/15/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is in regards to ***** ***** of Groupon. He has repeatedly for reasons unbeknownst to me taken down our Groupons. He has been rude and demeaning to me and my staff. Calling me the wrong name and not addressing me as a doctor. Calling me out of patient rooms to speak on the phone and explain to me why he is choosing to violate Groupons own policies. I have had to get senior advisors involved such as **** ***** Del Lima. He immediately reinstated our campaigns and apologized for ***** behavior. The Groupons were then unilaterally taken down again. Groupon has refused to post new campaigns as they want an optometrist license. I am an ophthalmologist and have provided my license. ***** is the most dangerous and harmful to a business as he is is full of arrogance and lacks intelligence. I have attempted to deal with this issue once through. **** and again contacted him today but the behavior of ***** is a clear violation of the contract I have with Groupon and he needs to be dealt with on the senior level to either remove or retrain. The actions of ***** have resulted in multiple thousands of lost dollars and his actions must be remedied and prevented from occurring again.

  Business Response

  Date: 08/20/2025

  Hi ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I want to sincerely apologize for the frustration and inconvenience you have experienced in connection with your campaigns and interactions with our team. We understand how disruptive and disappointing this situation has been for you and your staff, and we are taking your feedback seriously.
  
  Please accept our apologies for any lack of professionalism, miscommunication, or incorrect licensing requirements that may have contributed to the issues you've outlined. We recognize and respect your credentials as a licensed ophthalmologist, and we regret any oversight in how that was handled.
  
  Your concerns regarding **************** conduct and the repeated takedown of your campaigns have been escalated internally to the appropriate senior teams for immediate review. We understand the significant financial and operational impact this has had on your business, and we are committed to addressing the matter thoroughly and fairly.
  
  While we typically provide updates within 48 to 72 hours, in rare cases, the review process may take up to 7 business days. Please rest assured that we are treating this with priority and will follow up with you as soon as we have more information.
  
  We remain at your disposal should you have any further questions or require additional assistance in the meantime. Thank you again for your patience and understanding as we work to resolve this matter.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am extremely disappointed with both the merchant CosmeticRX and Groupons handling of this issue.I had already requested a cancellation before shipment because I did not trust the safety of sending a prescription injectable without proper refrigeration. My request was denied. The product I received arrived warm, with the ice pack completely melted, and a recorded temperature of 97.2F (36.2C) far beyond the recommended storage range of 3646F (28C) for tirzepatide.Your latest response to me (the merchant says they are in contact with you do not refund) is not a valid customer service resolution. I have clear proof that I have not received any real follow-up from CosmeticRX beyond one dismissive message that does not address the safety ******** refusing to intervene, Groupon is allowing a merchant to:Ship temperature-sensitive medication in unsafe conditions.Ignore legitimate safety concerns from customers.Continue selling high-risk products without proper cold chain assurance.This is not about customer satisfaction it is about consumer safety and preventing harm. Groupon is profiting from these sales and therefore shares responsibility for ensuring compliance with safe handling practices.I am requesting:A full refund immediately.Investigation into this merchants shipping practices.Assurance that Groupon will take responsibility for protecting customers from unsafe products.If this is not addressed, I will be submitting my evidence (photos, videos, correspondence, temperature readings) to the BBB, *** MedWatch, and consumer protection agencies, naming both Groupon and ********** as responsible parties.

  Business Response

  Date: 08/19/2025

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have carefully reviewed your most recent comment, along with all internal correspondence related to your case. I also responded to you directly via email from Groupon.complease feel free to reply to that message for any further assistance.
  
  Regarding your complaint:
  Im truly sorry to hear that your item arrived outside the required temperature range, and I understand your serious concerns about product safety and the lack of sufficient response from the merchant. This situation is understandably frustrating and concerning.
  
  Given the nature of the issue and your supporting documentation, I am escalating your case to our Resolution Team for further review. They will conduct a more detailed investigation, including follow-up with the merchant regarding shipping and product handling practices.
  
  You can expect an update from our team within 24 to 72 hours, and no later than 7 business days. We truly appreciate your patience as we work to ensure this matter is handled with the seriousness it deserves.
  
  If you have any further questions or additional evidence to share, please reply directly to the email I sent from **************************, and Ill ensure its added to your case.
  
  Thank you again for your understanding, and well be in touch soon.
  
  Best regards,
  ******* ***** B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 08/19/2025

   
  Complaint: 23752164

  I am rejecting this response because:
  
  I do not accept Groupons response at this time.
  
  While I appreciate the apology and the fact that my case has been escalated, there has been no actual resolution provided yet. The product I received arrived outside the required temperature range, making it unsafe to use. Obviously, I have not used the medication, and I should not be expected to accept only an apology when I paid money for something that arrived in unacceptable and unsafe condition.
  
  
  Groupon should take full responsibility for this matter by issuing a refund. Until that happens, my complaint remains unresolved.
  
  
  Thank you for your attention.
  
  
  Sincerely,
  
  ****** **********