Business Profile

Ecommerce

Groupon, Inc.

Headquarters

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,608 total complaints in the last 3 years.
1,325 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/13/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint against Groupon for overcharging me on a microshading service at Microblading Guru. I paid $450 through Groupon, but the business owner told me her standard rate is only $295. She was surprised and upset to learn that Groupon had posted a much higher price without her consent. She made it clear she never charges $450 for this service.Groupon took it upon themselves to inflate the price by $155, misleading me into thinking I was getting a deal when I was actually paying more than the merchant charges directly. This is deceptive and *************** make matters worse, Groupons customer service is nonexistent. I attempted to contact them through their online chat, but no one ever responded. There is no way to speak to a live agent, and no one follows up. This has made it impossible to resolve the issue directly with them.I am requesting a refund of the $155 overchargethe difference between the amount I paid and the merchants actual price.
Business Response
Date: 06/15/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I want to sincerely apologize for the experience you had with the microblading service purchased through Groupon. I truly understand how frustrating it must be to feel overcharged and misled, especially when you believed you were receiving a special deal.

I want to assure you that we are committed to addressing your concerns. Our support team is available 24/7 via chat and email. If you need further assistance, you can reach out to us at any time through the following link: [******************************************]

Upon reviewing your case, I see that you have already contacted our support team via chat. I can confirm that your issue has been escalated to our internal team for further review and resolution. We strive to provide updates within 48 to 72 hours, but in rare cases, it can take up to 7 days as we need to thoroughly examine the situation with the merchants involved. Please rest assured that we are working diligently to resolve this matter as soon as possible.

Once we have an update, we will contact you promptly via email. Thank you for your patience and understanding during this process.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:06/13/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased this Groupon on June 7th, and reached out to Rio movers. Once I contacted them I realized that the Groupon was not useful. The retailer themselves told me to go ahead and cancel because if I were to keep the Groupon I would end up spending $120 plus add-ons in a additional. I then later that evening went ahead and canceled through Groupon and a screen popped up showing that my refund would be submitted or processed within three business days. Going back on to Groupon it is now showing that this canceled offer is active and no longer in the time frame eligible for a refund. I am unable to make contact with a human to get this resolved but I am very disappointed in their system as well as the services provided as they are misleading. I would like for my money to be refunded as this is not even an offer that I would gift to someone else being that I was specifically told that the Groupon is causing a higher rate than going through this company alone.
Business Response
Date: 06/17/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I truly appreciate your patience while we reviewed your concern.

I understand that you faced challenges using your voucher for Rio Movers due to deal restrictions, and Im genuinely sorry to hear that you were unable to benefit from the offer as expected. Your experience matters to us, and I regret any inconvenience or frustration this has caused.

To help prevent similar issues in the future, Id like to point out that our deal pages include all applicable terms, conditions, and location details. We strive to make this information as clear as possible so our customers can make informed purchasing decisions.

After reviewing our system, we were unable to locate a refund request associated with your purchase. It appears the cancellation may not have been fully processed, or the request may not have gone through as intended.

We truly appreciate customers like you, and as a gesture of goodwill, Im pleased to inform you that a full refund in the amount of $39 has been issued to your account in the form of Groupon Bucks. This credit is now available and does not expire. You can find your Groupon Bucks in the top-right corner of your My Groupons page, where it says Groupon Credits balance.

When you make a new purchase, youll be able to apply your credit during checkout by selecting the option to use your available Groupon Bucks under the payment method.

Thank you again for bringing this to our attention. If you have any further questions or need help with anything else, please dont hesitate to reach out. We value your continued support.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 06/18/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******
Initial Complaint
Date:06/13/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I belevive my groupon app was hacked and there are 7 total groupons which have not nor will ever be used see pictures attached. There was 2 seperate charges on 2 different credit cards $139.50 *************** credit card and $139.57 Capitol One Venture Credit Card. totaling $279.07. I have contacted Groupon customer service but they never emailed me back as they stated they would.
Business Response
Date: 06/17/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: We completely understand how frustrating this situation must be, and we sincerely apologize for any confusion or inconvenience this has caused.

Upon reviewing your account and previous cases, we can confirm that your concern was escalated to our Account Specialist Team. After a detailed investigation, the team has determined that no unauthorized activity or fraud was found. The two shopping cart transactions in question were confirmed as legitimate purchases.

1. For the May orders (Order Reference: 1000-149740-310553 3 orders), we regret to inform you that the cancellation window has passed. However, as a courtesy, we are offering you a self-service refund link in the form of Groupon credits for these items.

You can always find more detailed refund policies at **************************************************************************.

We are happy to process a full refund in Groupon credits. If you wish to proceed with the credit application, please ensure you're logged into your Groupon account using the email address: ****************** before accessing the refund link:

For order #********** - ****************************************************************
For order #********** - ****************************************************************
For order #********** - ****************************************************************

Groupon Credits are simple to use and never expire on our website, allowing you to find another great deal at any time! Please note that refunds will only be issued for the amount paid, excluding any applied discounts.

2. For the June order (Order Reference: 1000-149897-329515 4 orders), your inquiry was received within the eligible cancellation period. Out of the four orders:

- 2 orders are non-refundable deals, and per our policy mentioned in deal page as "All sales final", these are not eligible for a refund.

- The remaining 2 orders are eligible, and we are providing you with a self-service refund link with options.

To initiate a refund for your order, please ensure you're logged into your Groupon account using the email address: ****************** before accessing the refund options through the following link:

For order #********** - ****************************************************************
For order #********** - ****************************************************************

This link will provide you with the appropriate refund options to process your refund. Please note that refunds will only be issued for the amount paid, excluding any applied discounts.

After clicking the link above, kindly confirm if you were redirected correctly to the refund options page. If you encounter any issues with the refund process, please reach out to us with the case ID #********, and we'll assist you promptly.

We acknowledge that even legitimate purchases can sometimes be made unintentionally, and we truly value your patience and understanding.

Please check your email shortly for the self-service refund links. If you do not receive them or need further assistance, please dont hesitate to reply to this message.

Thank you for understanding!

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:06/12/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/21/2025, I purchased a Groupon in the amount of $416.45. In turn, I gifted this to my girlfriend who was ineligible to use it. The dental office said to contact Groupon and that a refund will be issued, however, that has been impossible. When you click on Manage Voucher, it only takes you to a list of help topics only. The number I did manage to find is for merchants only. It also wont allow her to regift it back to me either for some reason. It has never been this difficult to contact a corporation!! If you dont want to spend money on live customer support, then you shouldnt be in business! Even if the refund is issued in the form of Groupon Bucks, it really doesnt matter at this point. I just want a resolution.
Business Response
Date: 06/14/2025
Hello Calab,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I sincerely apologize for the frustration you've experienced while trying to get support. I understand how disappointing this situation must be, and I appreciate the opportunity to assist you.

We want to clarify that while our support system does route customers through help topics initially, this is designed to offer immediate answers to common issues. That said, if a solution isnt found within the provided resources, customers are always given the option to contact us directly by email or live chat at the end of each topic path. We're actively working on improving this experience and making it more intuitive.

Regarding your concern about the gift not being transferrableplease rest assured that Groupon vouchers are fully transferrable unless otherwise stated in the deals terms. The gift option simply allows the sender to personalize the voucher with a message. However, vouchers can be printed or shared as PDFs and used by anyone, regardless of who originally purchased them.

Wed be happy to help resolve this for you. Please use the links below to claim your refund. Make sure you are logged into your Groupon account under the email address ******************** before clicking:

Order # ********** : ****************************************************************
Order # ********** : ****************************************************************

Once applied, your Groupon Bucks will be available immediately at checkout and never expire. If you run into any issues accessing the links or processing your refund, feel free to reach out again using Case ID: ********, and well be happy to assist you further.

Thank you again for your patience and for being a valued part of the Groupon community.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 06/17/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They were very prompt with their actions and went out of their way to ensure that a refund was issued which I greatly appreciate. I would definitely recommend using this business in the future.
Very Respectfully,
***** *****
Initial Complaint
Date:06/12/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Feb 2 2025 I purchased 2 groupons for a glass blowing classes for ***** combined (usually, these classes would be $118 each, or $236 total without a Groupon), so there is a higher promotional value. This promotional value was stated to be valid for 120 days from purchase, but there was an advertised option to extend that I noted. I did not end up booking within the 120 days thinking that I had the option to extend if needed. The Groupon expired on June 3, after which I went into to extend. The option to extend was still there - I selected it. It asked me to confirm that I wanted to extend, and I did so. Then an error screen popped up saying try again later. I did try again later and got the same screen. At this point I contacted customer service via chat (no option to call anyone), and explained what happened, asking them to process the extension. The representative I was speaking with told me that an extension was not available and that the advertised offer for one was a technical glitch. I told them that seemed like false advertising (though perhaps unintentional) and asked if they could make an exception to extend in this case. They said no. I asked for a refund in this case given that the reason I didnt use the Groupon in times because I thought that I could extend based on their advertising and again they refused. I have screenshots showing the offer for extension the error and the customer service persons refusal to help.
Business Response
Date: 06/14/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for contacting us and sharing your concerns regarding your two Groupon vouchers for the glass blowing class, purchased on February 2, 2025. I understand how disappointing it can be to miss out on a planned experience, and I appreciate the opportunity to clarify the situation.

The vouchers you purchased included a 120-day promotional value, which expired on June 3, 2025. After this expiration, while the promotional value no longer applies, the amount you paid for the vouchers can still be redeemed directly with the merchant for the same service.

You mentioned seeing an option to extend the promotional value after the expiration date. This is a feature we sometimes offer as a courtesy to customers who have not yet opened their voucher and may have forgotten to use it. However, once a voucher has been opened or accessed, the system disables the extension feature. In your case, the voucher was opened prior to expiration, which is why the extension could not be processed.

The option you saw appeared in error due to a technical glitch, and we apologize for the confusion this may have caused. While the extension should not have been visible for your voucher, I understand how misleading that experience was.

Although this order does not qualify for a refund or promotional extension under our standard policy, we want to make things right. Ive processed a full refund of $88.50 to your account in the form of Groupon Bucks. These credits are already available in your account, do not expire, and can be used toward any Groupon deal.

Youll also receive a confirmation email with these details. When you're ready to make a new purchase, simply check the Apply available Groupon Bucks box at checkout, and the amount will be automatically applied.

Thank you again for your understanding. Please dont hesitate to reach out if theres anything else we can assist you with.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:06/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
********** *********** I went to nail me salon for gel manicure and pedicure the nail polish or cuticle remover they used caused me skin reaction in cuticles so i asked them to replace with different one and they insist they use those. I had brownish red hue appeared on my skin during the session I stopped them and went to urgent care to treat the allergy reaction. When I called in for refund they said I have to talk to Groupon for this so I contacted Groupon only to be told they could refund to the Groupon bucks. Id like 80.5$ refund back go original payment method
Business Response
Date: 06/14/2025
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out again, and Im truly sorry to hear about the reaction you experienced during your visit to Nail Me Salon. I completely understand how concerning and uncomfortable this situation must have been.

I wanted to let you know that your case has already been escalated internally as of June 14th for a full review. While we usually aim to provide an update within 48 to 72 hours, in some cases, it may take up to 7 business days. We sincerely appreciate your patience while our team works on a resolution.

Your request for a refund back to your original payment method is noted, and were doing everything we can to support you with this. As soon as we have a response from our internal team, well follow up with you right away.

Thank you again for your understanding and for bringing this matter to our attention.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 06/17/2025

Complaint: 23462470

I am rejecting this response because:
Refund to original payment hast been issued yet
Im waiting for the refund for 81$ to be issued
Sincerely,

**** Zh
Initial Complaint
Date:06/12/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
******* ******** El On May 8, 2025, I purchased a Groupon voucher for Blooms Today Gift Baskets for Mom, listed as "$40 Towards Gift Baskets with Delivery." The intent was to send my mother a gift for Mothers Day and her bday.Before completing the transaction, Groupons website prompted me to enter the delivery ZIP code, which it accepted without issue. I was then allowed to proceed with the purchase. After the payment was processed, I was redirected to the vendors site, where I was informed that the delivery ZIP code is not serviceable This restriction was never disclosed on Groupons site prior to payment, which misled me into purchasing a voucher that I was unable to use I immediately requested a full refund to my original payment method. However, Groupon denied the refund and instead issued Groupon Bucks (store credit)something I did not agree to. Store credit is not the same as a cash refund especially when the service was not available in my area and the transaction should have never been allowed to go through Laws Violated 1. Arizona Consumer Fraud Act (A.R.S. *******) Groupons failure to disclose critical service limitations before accepting payment constitutes misrepresentation and a deceptive business practice The act prohibits any deception, false promise, or omission of material fact in connection with the sale or advertisement of merchandise 2. ************************ Act (15 U.S. Code 45):3. Failure to honor a refund policy:Groupon states that refunds are available within 3 days of purchase for unredeemed vouchers. My request met both criteria, and I should have received a monetary refund, not forced store credit Resolution:I am requesting a full refund of $40.00 back to my original method of payment. I do not accept store credit or Groupon Bucks. The voucher was never redeemed, and the service was never provided due to the vendor's delivery limitationslimitations that were not made clear at the time of purchase.
Business Response
Date: 06/17/2025
Hello Darrell,
Thank you for reaching out to us through the Better Business Bureau. I’ve reviewed your most recent comments, as well as all internal correspondence related to your case.
I understand your frustration regarding the experience with your purchase, and I’d like to assist you further. However, I was unable to locate any order associated with the email address “[email protected]” in our system.
To help us move forward, I’ve just sent a direct email to the address associated with your Groupon account. Kindly reply to that message with the requested details so we can accurately locate and verify your order.
Once we receive the necessary information, we’ll be in a better position to assist you with a resolution.
Thank you for your cooperation and understanding.
Best regards,
Jennifer
Manager, Groupon Customer Support
Customer Answer
Date: 06/30/2025

Complaint: 23461487

I am rejecting this response because:
Dear ********,

Thank you for your response, but I must respectfully reject your resolution.

Let me be absolutely clear: I did not agree to receive Groupon Bucks in place of a proper refund to my original payment method. Your system misled me into purchasing an item that was not deliverable to my ZIP code, despite confirming availability at checkout. This was your error, not mine, and issuing store credit instead of refunding the money I spent is unacceptable.

Additionally, any Groupon Bucks used afterward were done so out of necessitynot choicesince you had already denied my refund. This does not change the fact that my original transaction was mishandled. You do not get to unilaterally close this matter by issuing store credit that I was forced to use.

I am demanding a full and immediate refund to my original payment method. If Groupon refuses to issue this refund, I will have no choice but to file formal complaints with the ************************, and the ********************************* as well as initiate a chargeback with my bank for goods and services not properly rendered.

Please escalate this matter to a senior supervisor or executive if necessary.

Sincerely,

******* ******** El
Business Response
Date: 07/11/2025
Dear *******,
Thank you for your follow-up, and for taking the time to share your concerns.
Ive carefully reviewed your most recent comments, as well as all previous correspondence related to this matter. I also responded to you directly via email from ************************** with further details.
I understand that you're requesting a refund to your original form of payment and are dissatisfied with the Groupon Bucks previously issued. I genuinely regret that we were not able to meet your expectations in this situation.
Please know that we strive to support our customers and ensure a positive experience. Our team made every effort to resolve this matter fairly based on the terms of the deal and the specific circumstances involved. While I recognize your dissatisfaction, I must inform you that weve provided the most appropriate resolution available, and we are unable to offer further compensation. At this point, we consider the matter closed.
If you have questions regarding any other Groupon purchases, Id be more than happy to assist you further. For anything related to this specific case, please refer to the direct email sent to you for final instructions.
Thank you again for reaching out, and we appreciate your understanding.
Sincerely,
********
Manager
Groupon
Customer Answer
Date: 07/11/2025

Complaint: 23461487

I am rejecting this response because:

The merchant, Groupon, has claimed that they issued me a refund; however, what they actually provided was a store credit, not a refund to my original form of payment. There is a critical difference between the two:

A refund returns money to the original payment methodsuch as my Cash App account or linked debit card.

A credit is merely an amount held on the merchants platform for future use, which has no monetary value outside of their system.

I also want to make it clear that I have no further use for Groupon and do not intend to do any future business with them. Therefore, the store credit they provided does not resolve the issue.

Additionally, this issue stems from a misrepresentation on Groupons website. When I entered the delivery ZIP code while placing the order through Groupon, their system indicated that the merchant does deliver to that area. However, upon confirming with the merchant directly via their own website, it was clear that they do not deliver to my ZIP code. This mismatch is a result of Groupons incorrect information, which misled me into making a purchase that could not be fulfilled.

Given that I never received the product or service due to the merchants error and was misled by inaccurate delivery information, I am respectfully requesting that Cash App reconsider and approve my refund. Groupons failure to provide the promised refund and their misleading business practices should not result in me being financially penalized.

Thank you for your time and attention to this matter. I appreciate your support in ensuring fair and honest business practices are upheld on your platform.

I am,
******* ******** El
Initial Complaint
Date:06/12/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint because I purchased two separate vouchers through Groupon and was unable to redeem either one. Despite reaching out to Groupon numerous times since December 2024, I have not received a refund or any real solution. Groupon has now completely stopped responding.1. ***** Club Voucher Immediately after purchasing this voucher through Groupon, I went to my local ***** Club the same day to redeem it. The employee reviewed the voucher and informed me that ********** no longer accepts Groupon and is not in partnership with them. I've used this same type of voucher in the past with no issue, so this was unexpected. I reached out to Groupon requesting a refund, but after initial contact, they stopped responding altogether. 2. Tire Choice Voucher I purchased this voucher with the expectation of receiving the exact service listed. My vehicle does not require or qualify for any extra services. However, when I arrived at the location, I was told I would need to pay additional fees in order to use the Groupon. I've redeemed this same voucher with no extra fees, so this was misleading. I have been trying to get this resolved since December 2024 and have not been successful. I also attempted to resolve this matter directly through my bank, but was told there's nothing they can do since it involves a third party merchant and to reach out to them directly. I am nearly out of $100 and I've exhausted all other options trying to resolve this directly with Groupon. I would greatly appreciate a full refund for both vouchers.
Business Response
Date: 06/14/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out and for sharing your concerns. Im sorry to hear about your experience and appreciate the opportunity to clarify the matter for you.

After carefully reviewing your account and purchase history, I can confirm that both of the vouchers you mentioned have already been fully refunded:

**** Club Voucher : This voucher was purchased on January 19, 2025, and you contacted us the same day to let us know you were unable to redeem it due to an existing membership.

Per the offer terms, the deal was valid only for new memberships and not for renewals or prior members including complimentary ones. Since you reached out within our cancellation window, a full refund was issued right away to your original payment method.

Refund Reference Number (ARN): 74204295019001792146096

Tire Choice Voucher : This order was placed on April 12, 2025, and you reported an issue on the same day involving the merchant applying an incorrect code. We escalated your concern immediately and issued a full refund on April 16, 2025.

Refund Reference Number (ARN): 15270215107000151546097

We understand how important timely support is and apologize for any confusion or miscommunication along the way. However, I can assure you that both matters were addressed and resolved shortly after they were brought to our attention.

Please feel free to reach out if you need any assistance locating these refunds on your account, or if theres anything else we can do to help.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 06/17/2025

Complaint: 23460493

I am rejecting this response because:

Thank you for your email. From my understanding, you are referencing my account! The account I am referring to is my moms. She is having trouble accessing her gmail account, so she has reached out from my email. We both had the same exact issue. My account was refunded, hers was not!! She purchased those vouchers in December of 2024. The email that is associated with her account is ********************* She has reached out to Groupon several times regarding this issue and it has not been resolved. Although the service she paid for was not provided, the merchant may have marked the voucher as redeemed. She has been trying to get this resolved since Dec. She had the same issue with **** as I did and then was told by **** employee, They no longer accept Groupon. Tire choice told her extra fees of $60 in addition to her groupon would have to be paid. She has used this groupon before and had no issues nor pay additional fees. She has been fighting with bank also.

So since the services were not provided, she has requested a refund! you will see the email correspondence with her and groupon at *****************************
. Groupon stopped responding all together.
If you need proof of email receipt between the two I will be more than happy to provide it.
***** *******
Business Response
Date: 06/18/2025
Hello,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for your follow-up, and I genuinely appreciate your efforts to help resolve this on your mothers behalf.

While I understand your frustration, and absolutely respect your concern for getting this issue resolved, we're only able to assist the account holder directly for security and privacy reasons. This policy ensures we can safely verify and handle sensitive account information.

That said, I want to assure you that I personally checked the account associated with ********************* and I can confirm that both prior support requests submitted from that account have been responded to.

If your mother is still in need of assistance, she will need to log into her Groupon account and contact us through the Help section so we can review her request securely and continue supporting her.

I understand this might not be the outcome you were hoping for, but I truly appreciate your understanding. We're absolutely committed to resolving thiswe just need to hear from the right account.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:06/12/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My groupon account was hacked I notified Groupon and my *********** Groupon refuses to reimburse the fraudulent
Business Response
Date: 06/14/2025
Hello ***,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for following up, and I truly understand how frustrating and concerning this situation must be.

As discussed previously, in case of any reported unauthorized transaction, for security and compliance reasons, we are unable to process a refund directly on our end.

To protect your financial information and ensure a proper resolution, the appropriate next step is to dispute the charge through your bank or credit card provider. They have the authority and resources to formally investigate and reverse fraudulent transactions, and this process also helps ensure your account and payment methods remain secure moving forward.

We realize this may not be the resolution you were hoping for, but please know this policy is in place to protect all our customers from the risk of future unauthorized charges.

If theres anything else we can help you with, or if you have any questions about your Groupon account or purchases, were here to assist.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:06/12/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchase date...March 2025.$200. for Level 2 SUV auto *********** Detail. ***** Golden Lantern. Laguna Niquel ***** Company phone ************ Auto detail shop would not redeem my Groupon as they stated that Groupon has not paid them.Redemtion#******** VS SCRR 6GSM GH3Y 6T1N I have repeatedly send emails to Groupon and have received no response.
Business Response
Date: 06/14/2025
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I want to confirm that we did escalate this issue promptly upon your initial contact on the 2nd of may. On May 5, 2025, we sent you a direct link to process your refund; however, it looks like the link may not have been used.

To ensure youre still able to resolve this quickly, here is the refund link again:

****************************************************************

Please make sure you're logged into the Groupon account you used for the purchase(***********************************) before clicking the link. Youll be able to choose between:

A refund to your original payment method (may take up to two weeks to appear), or

A refund in Groupon Credits, which never expire and are instantly available.

If you have any trouble accessing the link or need further help, feel free to reply to this message we're here to assist you.

Regards,

Harish
Manager
Groupon Customer Support

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