Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,580 total complaints in the last 3 years.
973 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/11/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 29, 2025, I purchased 2 bottles of EltaMD Foaming Facial Cleanser 7 oz from Groupon (Order number: # ****-149838-526923). I paid $64.69. I received the items; however, the product is expired. I have filled out the customer service form on the website twice, and I have not gotten a response. There is no phone customer service for ********************** and no live chat option, though their website claims they can live chat. There is no way to get my money back for this expired product because Groupon refuses to follow up with customers. I am extremely frustrated with ********************** and need my money back since I cannot use the products.
Business Response
Date: 06/14/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out and bringing this to our attention. I understand your frustration regarding the expired product you received, and I sincerely apologize for the inconvenience.

I wasn't able to find any previous support requests from your account. Our customer support team is available 24/7 to assist with all concerns. You can contact us directly through the following link: ******************************************.

Regarding your order, this issue is best handled by the third-party Marketplace merchant that fulfilled the deal. We have already escalated your concern to them, and they will reach out to you via email within one working day to assist further. Below is the information we provided them for reference:

Your Order Issue: Received Expired Product

Your Request: Refund or Replacement

Your Order Details: GG-29NR-W6BV-351G-3FXS / GG-TLZW-P197-2MPC-JBWV

We appreciate your patience while the merchant reviews your case. If you dont hear back within the expected timeframe, please let us know, and well be happy to follow up.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 06/18/2025

Complaint: 23455783

I am rejecting this response because:
The issue has not been resolved. I received an unhelpful email from customer service but no resolution or refund.

Sincerely,

****** *********
Business Response
Date: 06/20/2025
I have issued your refund. Please allow 3-5 business days for this to process back to your original payment.
Initial Complaint
Date:06/11/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two Groupon they have a company called ************** located at **********************. **. The original owners moved, unbeknown to me and the new owners will not honor my two Groupons. I reached out to Groupon on three separate occasions and have not heard back from them because I would like my refund.
Business Response
Date: 06/14/2025
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I completely understand your frustration regarding the change in ownership and the difficulty in redeeming your vouchers.

I'm unable to find any previous support request submitted from either of your accounts. Our customer support team is available 24/7 and is well-equipped to resolve all issues. You can contact us anytime using the following link: ******************************************.

We are happy to process a full refund in Groupon credits. If you wish to proceed with the credit application, please ensure you're logged into your Groupon account using the email address: ************************* before accessing the refund link: ******************************************/ssid/MTYxMTQwMDE5ODIz

Groupon Credits are simple to use and never expire on our website, allowing you to find another great deal at any time! Please note that refunds will only be issued for the amount paid, excluding any applied discounts.

After clicking the link above, kindly confirm if you were redirected correctly to the refund page. If you encounter any issues with the refund process, please reach out to us with the case ID ********, and we'll assist you promptly.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:06/11/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transaction occurred Feb 27th, 2025. I bought a package for my dog's teeth to be cleaned as he desperately needs it. I was not aware I couldn't use the coupon based on where I live until I called to make the appointment. Groupon would not refund for the miscommunication.
Business Response
Date: 06/14/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I understand how frustrating it must have been to discover that the voucher couldn't be used based on your location, and I sincerely regret any confusion caused.

Upon reviewing your case, I see that this is the first time we've received a request for a refund regarding your voucher. Our self-service refund option is available within three days of purchase, but since this transaction occurred on February 27, 2025, it is unfortunately outside that window.

Additionally, the offer terms specify that the service is valid only within 20 miles of zip code *****. If your location falls outside this radius, that would explain why the merchant was unable to fulfill your request.

That said, we truly want to make things right for you. As a one-time exception, we are happy to process a full refund in Groupon credits so you can find another great deal that better suits your needs. If youd like to proceed with this credit application, please log into your Groupon account using ******************* then access this refund link:

Refund Link: ****************************************************************

Groupon credits never expire and can be applied to any future purchase on our platform. Please note that the refund will only be issued for the amount paid, excluding any applied discounts.

Once you've accessed the refund page, kindly confirm if everything goes through smoothly. If you run into any issues, feel free to reach out to us with Case ID ********, and we'll be happy to assist further.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:06/11/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon that included the **************** unlimited license through Del Sol. I tried to use the activation instructions to activate the product without any luck. After not being able to get their code for Activation to work, I decided I wanted to just cancel it because it didn't work. I've contacted Groupon multiple times over the last two or three weeks requesting a refund since the product has not been activated or used, and I have been told constantly that they will escalate the issue and send me an email with resolution telling me I would be receiving a refund. The last time I was told that they were waiting on Del Sol the merchant to resolve the issue and that doesn't work for me. Still so also told them that I did something incorrectly that's why it didn't work and that is not the case. All I want is my refund they're holding my money for a product I wasn't able to obtain and now they Merchant is not even being honest. Now I've received another email telling me thanks for my patience while they work through it and that the merchant will reach out to me but I don't want the merchant to reach out to me. My business was with Groupon and they are the ones who I paid for a product that was not able to be accessed. Their chat support just constantly says they'll escalate and send me a resolution that is not what I want. I have spent way too much time already in their chat boxes going around in circles with their people who are probably following a script. So at the end of the day I haven't been able to use the product and I haven't been able to receive my money back.
Business Response
Date: 06/15/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the frustration and inconvenience youve experienced regarding your recent purchase of the **************** unlimited license through Del Sol on **********************.

We understand how disappointing it must be to encounter ongoing issues with activation, and we truly regret the delay in resolving your concern. Your time is valuable, and we appreciate your patience despite the repeated escalations and lack of a clear resolution.

Upon checking our system using the email address ******************* we were unfortunately unable to locate an associated Groupon account or any previous support contacts. To assist you further and accurately review your order details, we kindly ask you to provide the following information:

The order confirmation number
The voucher Redemption Code
Any alternate email addresses that may have been used to make the purchase
The amount of the charge(s)
The date of charge(s)

If the charges are on a credit/debit account, please provide the following information:

The name on the card that was charged
The type of card ****** MC, AmEx, etc.)
The last 4 digits of the card
The expiration date on the card
The billing address associated with the card

If the charges are on a ****** account, please provide:

The ****** invoice ID reflecting the chargeExample: xxxxxxxx-xxxx-xxxx-xxxxxxxxxxxx (this ID will be alphanumeric)
The email address registered to the ****** account

Once we receive this information, we will promptly locate your order, verify the issue, and take the necessary steps to resolve it as quickly as possible.

Again, we are truly sorry for the inconvenience caused, and we appreciate your cooperation in helping us assist you better.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:06/10/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for a business that was no longer open at the address listed and had moved to another address in a different area that was not close to me. I still attempted to use the Groupon however the merchant has continuously cancelled my appointments with no notice or explanation. I contacted Groupons customer service and they stated they would escalate my complaint and I would hear back within 48 hours, however they have not responded and refuse to provide a refund or an exchange. So essentially, I spent $70 dollars on a Groupon that I cannot use and they are denying a refund or exchange. There is no way to speak to anyone as they outsource their customer service.
Business Response
Date: 06/15/2025
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I sincerely apologize for the inconvenience you encountered with the Groupon purchase for YR Beauty. I understand how frustrating it must have been to deal with a business that moved to an inconvenient location, along with the hassle of cancelled appointments without any notice or explanation.

Upon reviewing your case, our team has already provided you with the link to process a refund for this order, and I am glad to see that you successfully utilized this link to receive your refund in the form of Groupon Bucks. Additionally, I noticed that you have since used the Groupon Bucks towards a new purchase, Order #********** ******* **** And Brow.

I hope this has resolved the issue for you. Please be assured that we have shared your feedback with the concerned team to prevent similar issues in the future. Your experience is important to us, and we are committed to ensuring that all of our customers have a smooth and hassle-free experience.

Thank you for giving us the opportunity to address your concerns. If there's anything more I can do to assist you, please don't hesitate to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:06/09/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a New York explorer pass worth ****** dollars. We were traveling with a 73-year-old and a toddler. The attractions kept pushing us out or bumping us off because they didn't want to park or have a space for assistive devices and strollers. Told us there are many passengers in line and no space for children and people with special needs. We barely used the pass. They should say in the product description that they are unwilling to accommodate special needs. Hence, we ask for a refund.
Business Response
Date: 06/14/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out and sharing your experience. Im truly sorry to hear that you encountered difficulties while traveling with a senior and a toddler, and that the attractions did not provide the necessary accommodations. Thats certainly not the experience we want our customers to have.

I have escalated your request internally for further review. Typically, we provide an update within 48 to 72 hours, but in rare cases, it may take up to 7 days. We appreciate your patience while we investigate the situation and will ensure you receive a response as soon as possible.

If there is anything else I can assist you with in the meantime, please let me know. Your feedback is incredibly valuable, and I appreciate you taking the time to share your concerns.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 06/21/2025

Complaint: 23446554

I am rejecting this response because there is still no appropriate response after 1 week.

Sincerely,

***** *******
Business Response
Date: 07/01/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I wanted to inform you that your refund has been successfully processed on Jun 24, 2025. Shortly after the refund was issued, you should have received an email confirmation. If you haven't seen it in your inbox, I recommend checking your spam folder to ensure our emails aren't being filtered there.

Refunds issued to a credit or debit card will appear as a refund from Groupon, Inc. However, please note that it may take a few days for your bank to process and post the funds to your account.

If it has been longer than 10 business days since the refund was processed and you haven't received the funds, I kindly request you to contact your bank directly. Please provide them with the Acquirer Reference Number (***) for this transaction, which is ***********************. Your bank will be able to use the *** to locate the payment.

I hope this information clarifies any concerns you may have had. If you have any further questions or require additional assistance, please don't hesitate to reach out to me.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******
Initial Complaint
Date:06/09/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a few Groupons to use at the ********************* in *********. Well the business shut down unexpectedly and the closest one is over 30 min away. I wanted to use the Groupons on June 4 and sad to show up and the business is closed !!! I have contacted their customer service **** 3 times within the past week and they keep telling me they are working on it while still having the Groupon available for that location on their website. I would like a refund or Groupon bucks for the Groupons I wasnt able to use. Thank you my email for my Groupon acct is ****************
Business Response
Date: 06/15/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: We sincerely apologize for the inconvenience and frustration you've experienced with your Groupons for the Bowlero location in ******, **. We understand how disappointing it must have been to arrive and find the business unexpectedly closed, especially after attempting to use your vouchers.

Please be assured that your issue was escalated to our resolution team on June 5th, 2025, under case number #********. Typically, it takes for resolution team up to 7 days to review the query with the merchant and provide an update. We kindly ask for your continued patience as the relevant team works to resolve this for you.

We appreciate you bringing this to our attention and thank you for your understanding.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 06/16/2025

Complaint: 23443422

I am rejecting this response because:
You guys said you opened a case about this on June 5th.. its June 16th and all Ive received is responses saying you guys are working on this. All I want is my Groupons converted to Groupon bucks I will use it for something else ! Its not my fault the bowling alley closed unexpectedly!

Sincerely,

******** *******
Business Response
Date: 06/18/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Please accept our sincere apologies for the continued delay in resolving your case. I completely understand how frustrating this situation must be, especially given that the closure of the bowling alley was unexpected and entirely out of your control.

I want to personally assure you that your request has not been forgotten. I am currently reviewing this matter directly with our Resolution Team, who is actively working to get in touch with the merchant to verify the situation. We are awaiting their response before we can proceed further, and I recognize that the time this has taken is disappointing.

Please know that we are committed to providing a fair resolution, and I truly appreciate your continued patience during this time. As soon as we receive a definitive update from the merchant, we will follow up with you promptly.

We completely understand your request to have the unused Groupons converted to Groupon Bucks, and we are keeping that in mind as we work toward the final outcome.

Thank you again for your understanding, and please dont hesitate to reach out if you have any additional questions in the meantime.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 06/20/2025

Complaint: 23443422

I am rejecting this response because:
you guys only refunded me for one of the Groupons when theres 3 more attached to my account with the email ***********************

Sincerely,

******** *******
Business Response
Date: 06/24/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for any confusion or inconvenience caused regarding your recent refund request.

Upon reviewing your account associated with the email ***************** I can confirm that a refund was successfully processed for one of your Groupons. However, I also noted that the remaining three orders you referenced are currently under chargeback review with your financial institution.

Since these transactions are being disputed directly through your bank, the status is now pending resolution on their end. As a result, we are unable to process a refund from our side while the chargeback is active.

We kindly recommend that you contact your financial institution for further updates or next steps regarding the chargeback process. Once they finalize their review, you should receive a notification about the outcome.

We truly value your business and appreciate your understanding in this matter. If theres anything else we can assist you with in the meantime, please dont hesitate to reach out.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 06/25/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *******
Initial Complaint
Date:06/09/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern;I am writing to file a complaint against Groupon. I purchased a Groupon in the amount of $85.05 for a haircut, and highlights. The stylist advised me that there would be an additional fee of $75 to add more color, which I agreed. when the stylist finished cutting and coloring my hair, she did not dry it, I had to ask several times to dry my hair, It was soaking wet upon leaving the establishment. When I got home and dried my hair and noticed it had a green tint , the cut was uneven as well. I had to purchase dye to correct her mistake. I have reached out to Groupon several times, and each time they ask me the same questions. I have answered their email(s) precisely, they should have this in their system. The stylist was friendly and courteous, however, the experience was not. I did not intend on having green tinted highlights and uneven hair upon leaving the establishment. The total amount I paid $165 which is twice as much as the Groupon. I am requesting the Groupon amount I paid $85.05 to be refunded.
Business Response
Date: 06/14/2025
Hello Britan,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I sincerely apologize that your experience did not meet expectations and that you encountered issues with the service provided.

I understand how frustrating it must have been to receive an uneven haircut and a tint that was not what you anticipated. While we strive to ensure that merchants provide quality services, the merchant is solely responsible for the care and quality of the advertised goods and services. Since the voucher has already been redeemed and the service rendered, we are unable to issue a refund for it.

However, as a gesture of goodwill, our team has added some credits to your Groupon account to acknowledge the inconvenience you experienced. We hope this helps in finding another deal that better suits your expectations.

Your feedback is incredibly valuable, and we appreciate you bringing this to our attention. If theres anything else I can assist you with, please let me know.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:06/09/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a voucher for a whale watching trip on June 8th. The instructions to redeem the voucher did not work. I tried to contact the merchant and got a recorded message saying that they did not answer the phone and could not be contacted. I immediately requested a full refund to my original payment method and was denied.
Business Response
Date: 06/14/2025
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I understand how frustrating this situation must be, and I sincerely apologize for the difficulties you've encountered while trying to redeem your voucher.

I've issued a full refund to your original form of payment. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

We truly appreciate your patience as we work on resolving this matter, and we will update you as soon as possible. If theres anything else I can do for you in the meantime, please let me know.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:06/08/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a voucher through Groupon for a service with ************** in ******, **. The voucher was marked as redeemed on February 15, 2024. However, I have never received the service, as the merchant has repeatedly canceled and has not fulfilled the experience I paid for.I have been attempting to redeem this for over 1.5 years, including contacting both the merchant and Groupon. I was recently informed by Groupon that they will not issue a refund because the voucher was marked as redeemed. However, per the Groupon Promise, customers are entitled to a refund or credit if a service was not delivered even after a voucher is redeemed.The merchant has confirmed they are undergoing renovations and still not providing the service. I provided Groupon with this information and still received a refusal.Desired Resolution:A full refund to my original payment method.I trusted Groupon to ensure merchants fulfill their services. At this point, I feel misled and am requesting BBB assistance to resolve the matter fairly.
Business Response
Date: 06/15/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: We sincerely apologize for the inconvenience and frustration you've experienced regarding your Groupon voucher for Delta Charlies in ******, **. We understand that your voucher, marked as redeemed on February 15, 2024, has not resulted in the service you purchased, and that you have been attempting to resolve this for over 1.5 years.

Please be assured that we have escalated this issue to our Merchant Operations team under case number #********. Our team has already contacted ************** and we are currently awaiting their update regarding your refund request.

We understand your frustration and are committed to resolving this matter as quickly as possible. We advise that you wait for an update from our Merchant Operations team, who will be in touch with you directly as soon as they have more information.

Thank you for your patience and understanding.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 06/16/2025

Complaint: 23442070

I am rejecting this response because:
This is now the third time Ive received the same generic and dismissive response regarding my refund requestdespite my repeated efforts to provide clear evidence and clarification.

In my first attempt, I was told that Delta Charlies was refusing a refund. I personally contacted them, and they confirmed that your claim was falsethey were not opposed to issuing a refund. That alone invalidates your initial response.

Later, you claimed the merchant would honor the voucher, yet nothing changed. There was no actionable solution, no follow-up, and no accountabilityjust another empty statement. Ive endured multiple cancellations and over a year of back-and-forth, and youve continued to dismiss my concerns.

Now, for the third time, Ive received the exact same excuse about reaching out to Delta Charlies again. For what purpose? Didnt you already do *********? What has changed? Absolutely nothing. So why keep repeating a response that leads nowhere?

I have been more than patient. Ive rearranged plans, paid for travel accommodations, and been left in limbo due to this unfulfilled service. The idea that honoring the voucher at this point resolves the issue is frankly insulting. The experience has been entirely compromised and cannot be salvaged.
Groupons repeated, copy-pasted responses are not only unacceptablethey show a complete lack of accountability and respect for their customers.

Sincerely,

****** ******

Business Response
Date: 06/18/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the frustration and inconvenience you've experienced throughout this process. We fully understand how disappointing this situation has been, especially given the time, effort, and planning youve invested.

Upon reviewing your case, I can confirm that our Resolution Team thoroughly reviewed the matter with Delta Charlies. Following this review, we responded via email with a self-service refund link, which allows you to redeem the refund as Groupon Credits.

To apply the credit, please ensure that you are logged into your Groupon account using the email address: ******************** Once logged in, simply click the link below to begin the refund process:

Refund Link:
*****************************************************************************************************************************

Groupon Credits are easy to use, do not expire, and can be applied toward almost any deal on our site, giving you the flexibility to find a new experience whenever it suits you. Please note that refunds are issued only for the amount paid, excluding any promotional discounts or voucher codes used.

Once youve accessed the link, kindly confirm if you were successfully redirected to the refund page. Should you encounter any issues, please reply to this message and reference Case ID: ********. We'll be happy to assist you promptly.

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Groupon Customer Support

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