Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased **************** 2024 Professional Plus download from Groupon and, after redeeming the code from MY Stuff, Groupon emailed me a FAKE download link and product key that would NOT allow Office 2024 Professional Plus to download, only an invalid slug 2.78mg so-called ******.. Total Internet SCAM, charged my credit card againist a Groupon redemption code that shows download product was redeemed, then emailed me a FAKE download link and bogus **************** 2024 Professional Plus product license. ********************** = Consumer Fraud! Groupon even has a fake office number in *******, ********. Try calling ************

  Business Response

  Date: 06/14/2025

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I wanted to inform you that your refund has been successfully processed on Jun 09, 2025. Shortly after the refund was issued, you should have received an email confirmation. If you haven't seen it in your inbox, I recommend checking your spam folder to ensure our emails aren't being filtered there.
  
  Refunds issued to a credit or debit card will appear as a refund from Groupon, Inc. However, please note that it may take a few days for your bank to process and post the funds to your account.
  
  If it has been longer than 10 business days since the refund was processed and you haven't received the funds, I kindly request you to contact your bank directly. Please provide them with the Acquirer Reference Number (***) for this transaction, which is ***********************. Your bank will be able to use the *** to locate the payment.
  
  I hope this information clarifies any concerns you may have had. If you have any further questions or require additional assistance, please don't hesitate to reach out to me.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Notwithstanding, Groupon may want to review their software partner vetting procedures, as honest dealings improve business relationships, and add luster not tarnish to corporate branding.    
  
  Sincerely,
  
  ***** J. ****

• Initial Complaint

  Date:06/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a location-specific Groupon voucher for Sky Zone, but accidentally selected the wrong location. When I arrived at the intended Sky Zone location, the clerk asked to view my Groupon. Only after viewing it did they tell me they could not accept it due to location restrictions. I was then forced to make a second payment out-of-pocket.When I contacted Groupon, I was told the voucher was nonrefundable because it had been viewedeven though I was made to view it by the merchant and never actually used the service. Groupon refused to refund or credit the voucher, despite the unusual circumstances.Resolution Requested:I am requesting a refund to my original payment method or Groupon Bucks/credit to my account, as I was misled into using the voucher. I did not receive the service I paid for, and I made a second full payment at the location to participate. I would appreciate Groupon honoring their customer service standards by resolving this fairly.

  Business Response

  Date: 06/14/2025

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I wanted to inform you that your refund has been successfully processed on Jun 08, 2025. Shortly after the refund was issued, you should have received an email confirmation. If you haven't seen it in your inbox, I recommend checking your spam folder to ensure our emails aren't being filtered there.
  
  Refunds issued as Groupon credit are already available for use in your account. To view your current balance and transaction history, please navigate to Groupon Bucks in your account.
  
  I hope this information clarifies any concerns you may have had. If you have any further questions or require additional assistance, please don't hesitate to reach out to me.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  30 May 2025 I ordered a Groupon to send my sister a birthday flower arrangement for her 76th birthday party.I was connected to a business named blooms today which got my order totally wrong. I tried to contact Groupon via phone but this is impossible. This service doesnt exist.I contacted blooms today via phone and they refunded my Groupon however. Groupon has failed to refund me the Groupon credit. Groupon then contacted me via email asking for more information and a picture of the flower order and when I tried to send it, the email is returned to me several times stating Groupon doesnt accept emails. This companys customer service is horrible and I will never use them again. The customer cannot leave a ****** review or speak to a person on the phone. They use another site for reviews so they cant allow customers to bad mouth their company when things go very wrong like it did with ***** was my sisters 76 birthday that was ruined because of Groupon!!I would like a refund back to my card used to purchase this order.

  Business Response

  Date: 06/14/2025

  Hello *********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for reaching out and sharing your experience. I sincerely apologize for the frustration and inconvenience caused, especially given the importance of your sisters birthday celebration.
  
  I understand that Blooms Today has processed a refund for you, and we certainly want to ensure that you receive your Groupon credit accordingly. To proceed with your refund request, we kindly ask you to provide the confirmation of the refund issued by ************. Once we receive this information, we will escalate the matter further and work toward resolving it promptly.
  
  I also want to clarify that, while we do not offer phone support, you can attach the requested information directly in your reply to this email, which will allow us to assist you more effectively. You will not be able to send separate direct emails to our support team, and you can only submit them through our help page, or by replying to our emails to your requests.
  
  Your satisfaction is important to us, and we are committed to resolving this matter as smoothly as possible. Please reply with the necessary details, and we will do our best to assist you.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased movie theatre tickets off Groupon app when I got to the movie theatre I wasnt able to use what I purchased basically I was gonna have to spend the money all over again wasnt able to redeem but I was told by Groupon thatI cannot get a refund online. It says if I did not redeem it I can still get a refund as long as it hasnt passed three days. It shows that its not redeemed the email address they gave me to contact customer service does not work they said message failure so they basically giving me the runaround so they can keep my money

  Business Response

  Date: 06/09/2025

  Hi ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience you experienced with your recent movie ticket purchase through the Groupon app.
  
  We understand how frustrating it must have been to arrive at the theater and be unable to use your tickets. Please know that we are committed to ensuring a smooth experience for all our customers and take situations like this seriously.
  
  Upon reviewing your case, we see that our team previously provided instructions via chat on how to redeem your order and get the e-tickets. Unfortunately, it appears that the required redemption steps were not completed prior to your visit to the theater. As stated at the time of purchase and in our refund policy, all sales for this type of deal are final and non-refundable once the voucher has been issued.
  
  We regret that we are unable to issue a refund in this instance. However, we encourage you to reach out if you have any questions about future redemptions, were here to help and ensure a better experience moving forward.
  
  Thank you for your understanding, and we appreciate your continued support.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased on the Groupon app a voucher for an oil change at valvoline to use at any of the locations listed on the voucher. I usually have used in the past at ******** MA location. I have purchased within the last month. Unfortunately I am not able to use this voucher because I am moving to another state and no longer have use of this voucher. All I ask is for a refund or exchange for Groupon bucks.

  Business Response

  Date: 06/14/2025

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: While its generally against our policy to process refunds for Groupons after the cancellation window, we are making an exception for you as a one-time courtesy.
  
  I've canceled your order and refunded your account with ********************** Bucks for a total of $74.99. A confirmation email will be sent once processed.
  
  The Bucks are available immediately, never expire, and can be checked on your My Groupons page. To use them, simply check the 'Apply available Groupon Bucks' box at checkout, and the amount will be deducted from your total.
  
  Please keep in mind that such exceptions may not be available in the future, and we recommend fully enjoying your Groupon experience.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently made a purchase for two spa packages in the amount of $117.00. When I went to the website it was for a dentist whom I did not purchase a package with. I brought this to groupons attention and they told me that I needed to call the number provided to schedule the appointment and that the wrong website being listed was not grounds for return. I called the number Groupon provided for the merchant and it's also for the dentist office. I brought this to their attention and still haven't refunded my money. Groupon allowed someone to create a listing that was not vetted correctly and won't refund my money. Horrible processes put in place and no consumer protection available. Absolutely disgusted with the lack of security for customer protection and disregard to handle the situation swiftly and effectively.

  Business Response

  Date: 06/15/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Please accept our sincerest apologies for the frustration and inconvenience you've experienced with your recent purchase of the two spa packages, and the incorrect merchant information provided. We understand how disappointing it must be to find the listed website and phone number are for a dentist's office instead of a spa, and we regret the difficulties you've faced in getting this resolved.
  
  Upon reviewing your case, we confirm that this issue was escalated to our Merchant Support team under case number #********. We're pleased to inform you that the merchant has approved your refund request.
  
  While our team did provide a self-service refund link approximately six hours ago, we understand your desire for a swift resolution given the circumstances. Therefore, we didn't want to delay any further. We have gone ahead and processed a full refund of $117.00 to your original form of payment.
  
  Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  We truly appreciate your patience as we worked to resolve this for you. We are always striving to improve our processes and prevent such issues from occurring.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 4th I bought a ************* change for 52:99 from Groupon. I went to Groupon on June 6th to check on the purchase. Groupon said that I had no purchases. I called my bank and the bank said the charge went through. I tried to contact Groupon but found it impossible. I would sill like the oil change but if that is not possible I would like my money back.

  Business Response

  Date: 06/09/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Im sorry to hear about the trouble youve had in receiving the purchase confirmation email.
  
  You should have received an email with all the necessary details about your purchase at your Groupon account email address or to the email address you provided at checkout. If you haven't, you can find a summary of the transaction for any voucher you've purchased in your account.
  
  Alternatively, your purchase confirmation email can be found in your browsing history.
  
  Please go to your browser (both desktop and mobile) and access your browsing history to locate the page with the email confirmation. Once you find the email confirmation, kindly share the order number visible there.
  
  I found your order on the same email account ********************* and attached the voucher to this email.
  
  You can find all of your vouchers in your Groupon account. Just sign into your account on the mobile app or website and go to My Groupons. If you want to use the mobile app, you can download it on our site.
  
  Please let me know if you need help with anything else!
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support
  

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel reservation through Groupon for ******************* for May 11 to May 13 at 12:07am EST on May 7 for $633.79. According to the deal terms and California lodging regulations, I was eligible to request a refund within 24 hours of booking, provided the reservation was made more than 72 hours in advancewhich it was. I contacted Groupon customer service within the ******* window (at 3pm GMT on May 7) to request the refund and was repeatedly told by their support representatives that the refund was being processed.Based on this confirmation, I booked another hotel. However, days later on May 19, Groupon reversed course and informed me that the refund could not be granted due to the non-refundable nature of the booking. They are now claiming that the refund request "does not guarantee a refund," a condition that was never made clear on the website or in my communications with customer service. This feels like a deliberate ambiguity or technicality that unfairly shifts the risk to the customer.Ive since followed up multiple times, and while the support team acknowledged the miscommunication and the financial burden it caused, they have not offered a resolution or compensation. I am seeking a full refund or, at minimum, equivalent hotel credit or future stay compensation from either Groupon or the hotel.I am also in the process of filing a formal dispute with my credit card company, but I believe Groupon should be held accountable for misleading practices and failure to honor their own refund terms.

  Business Response

  Date: 06/10/2025

  Hello Xin,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for reaching out and for providing the detailed context around your reservation and refund request. Im truly sorry for the confusion and inconvenience you've experienced I understand how frustrating this must be, especially given the conflicting information you received.
  
  Ive gone ahead and escalated your request internally so that our team can reach out directly to ******************* to see if they are willing to make an exception in this case. While hotel reservations booked through Groupon are typically non-refundable, we recognize that there were miscommunications here, and we want to do everything we can to help.
  
  We usually provide an update within 48 to 72 hours, but in some cases, especially when working with third-party partners like hotels, it may take up to 7 days. Please rest assured that were actively working on your behalf and will follow up with you as soon as we have more information.
  
  Thank you again for your patience and understanding. If you have any additional details you'd like us to include in the request to the hotel, feel free to share them.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged for a service I did not receive

  Business Response

  Date: 06/10/2025

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I reviewed your past communication with our team and see that you had reported some additional charges being added due to which you no longer wished to use this voucher. I can totally understand your concern and am happy to assist you with this case.
  
  Any details you can provide about your experience will be helpful. We take feedback seriously and address such issues directly with the business to prevent them from recurring. Please include:
  
  - What was the additional amount the merchant charged you?
  - What type of charge was this? (e.g., service fee, shipping, tax, tips.)
  - When were you asked to pay this before, during, or after receiving the service?
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/11/2025

   
  Complaint: 23432387
  
  I am rejecting this response because:
  The coupon on groupon was misleading in order to get the deal it requires almost an additional 2k that need to be paid in order to use the coupon. Groupon also stated I had 3 days to get a refund after the fact even though once you bought the coupon you had to wait to set up an appointment with the surgeon which was out of my control regarding the time frame which ended up being beyond 3 days. 
  Sincerely,
  
  **** ********

  Business Response

  Date: 06/17/2025

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for reaching out again. I understand your frustration regarding the additional charges and refund process, and I truly appreciate your patience.
  
  To further investigate this matter with the merchant, we kindly ask for specific details regarding the charges you encountered. This will help us better assess the situation and take the appropriate next steps. Please confirm:
  -
  The type of charge (e.g., service fee, required payment for procedure, additional taxes, etc.).
  
  - When this additional charge was communicated to you (before, during, or after scheduling your appointment).
  
  We want to ensure we handle this case properly, and your cooperation in providing these details will be instrumental in moving forward. Please reply with this information at your earliest convenience, and well proceed accordingly.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/18/2025

   
  Complaint: 23432387
  
  I am rejecting this response because:
  Here is the actual price of the procedure which Groupon did not include when selling the deal. I feel like.the entire deal was misleading. 
  Sincerely,
  
  **** ********

  Business Response

  Date: 06/24/2025

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thanks so much for providing the additional documentation, ****.
  
  Ive now escalated your request to the appropriate internal team for a thorough review. While we typically provide updates within 48 to 72 hours, please note that in some cases it may take up to 7 business days. Rest assured, well be in touch as soon as we have more information to share.
  
  We truly appreciate your continued patience, and well do our best to ensure your concerns are properly addressed. If you have any other questions in the meantime, feel free to reach out. Were here to help.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/26/2025

   
  Complaint: 23432387
  
  I am rejecting this response because: I will continue to wait until I know the outcome.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased several Groupons BEFORE their latest policy. Due to the Covid close downs many of the businesses refused to accept my vouchers. Groupon's policy was to refund as a credit (Groupon Bucks) but they refused to offer me credit on the expired vouchers. I have tried countless times to resolve this. Their online "HELP" is unavailable and over email they reference a policy that was not in place when I purchased the Groupons.

  Business Response

  Date: 06/07/2025

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I understand your frustration, especially given the challenges presented by the Covid-19 shutdowns and the confusion around our policies at that time. Id like to clarify our position and see how we can best assist you.
  
  While we did make temporary exceptions to our policies during the height of the pandemic, I want to be clear that our official policy has always been that expired vouchers are not eligible for refunds. They remain valid only for the amount paid, and can be used with the merchant they were originally purchased for, towards the services selected at the time of purchase.
  
  During the Covid-related shutdowns, we did relax our policies in some cases and offered more exceptions. However, our official policy on expired vouchers never changed, and as we are now well into 2025, we can no longer extend these exceptions to vouchers that have expired and are outside of our current cancellation window.
  
  That being said, we are more than happy to assist if youve attempted to use your vouchers at specific merchants, and they have refused to accept them. In order to investigate your concerns further, well need you to provide some additional details:
  
  1. The exact order numbers for each voucher you attempted to use and were refused by the merchant.
  
  2. The date and time of your last visit to each of these merchants.
  
  3. The exact reason the merchant gave for not honoring your voucher (e.g., expired, closed, etc.).
  
  4. The name of the person you spoke with (if you remember), and
  
  5. The address of the merchant location you visited.
  
  Once we have these details, we can initiate an investigation to determine whether any action can be taken. Please note, we cannot proceed with investigating all expired vouchers collectivelyeach claim will need to be handled individually based on the specific attempts you made to redeem them.
  
  I hope this helps clarify the situation, and I look forward to receiving the requested information to proceed with your case.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support