Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Groupon, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a voucher for "Office 2024 Lifetime Use for Windows PC, that explicitly came with a "3 days hassle-free refund guarantee." The process to use this voucher to download the software was unworkable. I then asked for a refund the next day. ***** *. then emailed me that "we can no longer issue refunds." (per ref:!00D800Khmy.!500Uj0bA0Ks:ref). Groupon promised a "3 days hassle-free refund guarantee," and I want them to honor it.

  Business Response

  Date: 06/07/2025

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I understand your concerns regarding the difficulty you've experienced with redeeming the voucher for the Office 2024 Lifetime Use for Windows PC. I'm very sorry to hear that you found the redemption process complicated, and I completely empathize with your frustration.
  
  However, I would like to clarify the situation based on our records and Groupons terms. When you received your activation key and installation instructions, the voucher was considered redeemed on our end as per our systems records, dated June 01, 2025. As such, our ability to process a refund is limited once a voucher has been redeemed.
  
  Weve reviewed your case thoroughly, and as explained previously, while we do offer a 3-day hassle-free refund guarantee, this is valid only when the voucher has not been redeemed. Since the voucher has already been claimed and the activation key issued, we are unfortunately unable to honor the refund request under our policy.
  
  For further assistance with the installation process, I would recommend reaching out to the merchant, as they are responsible for providing support with the activation key and any issues with the installation. They can help clarify any confusion or concerns you may have.
  
  I understand this may not be the response you were hoping for, but I trust you will understand our position given the facts at hand. If you have any further questions, please feel free to reach out, and Id be happy to help in any way I can.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/16/2025

   
  Complaint: 23429701
  
  I am rejecting this response because: The download process was too complex, and therefore the software that was purchased could not downloaded and Groupon offers a "3 days hassle free refund guarantee."

  Groupon did not offer a "3 days free refund guarantee unless you have you received your activation key and installation instructions." If they don't honor a promise that is so prominently advertised, then what's the point? 

  Please process a refund. 
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:06/03/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the groupon purchased had hidden extra fees to schedule so I paid that then when arrived was refused service by the merchant and now groupon won't refund the money and I can't get the service I paid for I just want my money back in groupin bucks

  Business Response

  Date: 06/08/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I'm truly sorry to hear about your recent experience, and I want to assure you that your feedback is important to us. We've shared your concerns with the relevant team to help prevent similar issues in the future.
  
  We understand how frustrating this experience has been, and as a gesture of goodwill, were happy to make an exception and issue a full refund in Groupon Bucks, which never expire and can be used toward any future Groupon purchase.
  
  To proceed, please make sure you are logged into your Groupon account using the email address ************************** and then click the link below to claim your credit: ****************************************************************
  
  Please note that the refund will be issued for the amount you paid at checkout, excluding any promotional discounts that may have been applied.
  
  Once you've clicked the link, kindly confirm whether you were successfully redirected to the refund page. If you encounter any issues, please contact us and reference Case ID: ******** so we can assist you right away.
  
  Thank you again for your patience and understanding.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon does not work and they will not issue new ticket or refund. I purchased tickets twice for *** theatres once through groupon and then again atgrwphtap4 *** THEATRE. GROUPON is terrible to get a hold of, they chat from indiA AND THEY WONT HELP. ****

  Business Response

  Date: 06/10/2025

  Hello ******,
  Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your latest comment
  along with all internal Groupon correspondence, and Ive also sent you a direct response via email from **************************.
  I understand how frustrating it can be when things dont go as expected. However, this particular deal is listed as non-refundable. I do see you've mentioned that the code did not work. As per the redemption instructions, you are required to visit ********************************************************* and enter your email address ************************* to receive your *** tickets.
  Could you please check both your inbox and spam/junk folders at that email address for any messages from the merchant? Once you've confirmed whether you've received the redemption email, kindly let us know so we can take the appropriate next steps. This confirmation is essential for us to escalate the case further.
  I appreciate your patience and understanding. Please feel free to respond to my direct email if you have any additional questions or concerns.
  Best regards,
  ********
  Manager, Groupon Customer Support

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unfortunately as a merchant, my partnership with Groupon has become worse and worse. The latest issue I have had for the last year is their refusal to keep my business permanently opted out of reviews. I think the bigger picture is that they should moderate customer reviews, but because they do not, I specifically requested for my reviews to be opted out of all campaigns so they aren't visible. I have mostly great reviews, however, there were a good deal of people that were confused about my processes and were otherwise impatient and difficult and left unfavorable reviews. As any business knows, online presence and reputation are very important and with the reviews being opted in anyone on the internet can see these reviews through a ****** search of my business. I do not have any negative reviews displayed otherwise. It is not just my imagination that whenever they have opted me out of reviews properly, I have received more business. The issue is, I am somehow opted in without my permission and I have asked countless times for this to be fixed. I noticed my earnings through Groupon have decreased and I am most certain it's due to the reviews being opted in. Groupon refuses to settle this permanently.

  Business Response

  Date: 06/05/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I genuinely understand how important your online reputation is, and Im sorry to hear about the ongoing frustration youve experienced regarding the visibility of your reviews on our platform.
  
  I want to assure you that your request has been escalated to the appropriate internal team for immediate review. We are treating this as a priority and are committed to finding a resolution that aligns with your preferences and protects your business interests.
  
  We value your partnership and your feedback, and were committed to supporting your business in every way we can. We will make sure to follow up with you as soon as we have an update.
  
  Thank you once again for your partnership with Groupon.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/06/2025

   
  Complaint: 23413255
  
  I am rejecting this response because:

  I have not heard any response to my last correspondence about the direct affect Groupon 's  careless conduct had on my sales in the last year. I only had someone reach out explaining their Terms of Use. I am waiting to hear back regarding a resolution. 

  Sincerely,
  ****** ***********

  Business Response

  Date: 06/15/2025

  Hi ******,
  
  Thank you for reaching out. I understand your concerns and sincerely apologize for any inconvenience caused. Your feedback is very important to us, and I want to ensure that your concerns are addressed thoroughly.
  
  Upon reviewing your case, I can confirm that our team attempted to contact you by phone on both June 6 and June 7, 2025, but unfortunately, we were unable to reach you. As a follow-up, an email was sent to your registered address. If you havent received it, please check your spam or junk folder, as sometimes our messages may be filtered there. To ensure you have access to the information, I have included the relevant email content below:
  _____________________________________________________________________________________________________________________
  Hi,
  
  Greetings from Groupon Merchant Operations.
  
  We sincerely apologize for any inconvenience caused. Please note that we attempted to reach you via telephone but were unable to make contact.
  
  We would like to inform you that the comments associated with your campaign have been successfully removed and are no longer visible to customers. Kindly be assured that appropriate measures have been taken to prevent this from recurring.
  
  Should you require any further assistance or clarification, you are welcome to contact our support team at ************** (press #1), available Monday through Friday, from 10:00 AM to 5:00 PM CST.
  
  We appreciate your understanding and hope that this matter has been resolved to your satisfaction.
  
  Regards
  Groupon Merchant Operations
  ________________________________________________________________________________________________________________
  If you have any additional concerns or if theres anything further we can assist you with, please dont hesitate to reach out. Were here to help.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ***********

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My partner and I purchased tickets to the GA aquarium on 03/24/25 on the Groupon website. We were able to purchase the tickets and get the confirmation email sent, however upon trying to redeem the tickets they would not load. We then issued a complaint with Groupon and our bank, and also purchased the tickets outright through the actual aquarium. Groupon send an email stating we redeemed the tickets even though we provided proof they were not redeemed to our bank and to customer service. They fraudulently redeemed our tickets and lied to our bank stating we used them. We have provided endless emails and the screenshotted charges to both the bank and to Groupon. I believe Groupon is stealing and lying to my bank and I want my money back.

  Business Response

  Date: 06/05/2025

  Hello Alexus,
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  Regarding your complaint: I can understand your disappointment about the trouble you had with this purchase. I can confirm that the dispute is resolved. Ive escalated your request internally. We usually provide an update within 48 to 72 hours, but in rare cases, it can take up to 7 days. Well make sure to get back to you as soon as possible.
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  Thank you for your understanding.
  Regards,
  ********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a room through Groupon for my sisters birthday trip at ******************* LAX. Upon arrival, she was denied check-in because the person dropping her off did not provide identification. This individual was not staying at the hotel and was not a guesthe simply dropped her ****** no point during the booking process on the Groupon website was it disclosed that all individuals, including non-staying persons or those simply providing transportation, were required to show ID. This policy is not listed in the terms and conditions or policies provided on the hotel listing at the time of booking. My sister had a valid government-issued ID and complied with all known requirements.Despite multiple emails with Groupon customer service explaining the situation and pointing out that the denial was due to an undisclosed and unreasonable policy, Groupon has refused to issue a refund. They claim the standard cancellation penalties apply, even though this situation was a clear failure on the part of the property to honor the booking.This lack of transparency and refusal to take responsibility is unacceptable. I am now seeking a full refund for this reservation and accountability for the poor customer experience.Desired Resolution:A full refund for the ******* Los Angeles LAX reservation $156.73 Written acknowledgment that the denial was based on a policy not disclosed at the time of booking Improved transparency on Groupons hotel listings moving forward

  Business Response

  Date: 06/05/2025

  Hi *******,

  
  Thank you for contacting us through the Better Business Bureau. Ive reviewed your recent comment along with all internal Groupon correspondence. I also just sent you a more detailed response via email from **************************.

  
  Im truly sorry for the inconvenience your sister experienced. I understand that only the traveler is typically required to show identification during check-in. In this case, it's unclear why the hotel requested ID from someone who was only dropping her off and not staying.

  
  To help us investigate this further and support your case, could you please provide a few additional details:
  Did the individual dropping off your sister attempt to accompany her into the hotel or stay overnight?
  
  Does your sister recall the name of the hotel staff member who requested the *** or can you describe who was at the reception desk?
  
  We want to make sure this is properly addressed and appreciate your help in clarifying the situation.

  Please feel free to reply directly to my email if you have any questions or further details to share.
  Best regards,
  ********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This app is a scam. I was trying to get a refund, but instead, it gave me a credit for Groupon. According to the terms and conditions, I should be able to receive a refund within three days of redeeming my purchases. That is not the case at all.

  Business Response

  Date: 06/04/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I completely understand your frustration and would like to express my sincerest apologies for any inconvenience you may have faced.
  
  After reviewing our records, I can confirm that you reached out to our support team about this issue. A full refund was processed back to your original form of payment, and the Groupon credits were canceled as of June 2, 2025. Refunds issued to a credit or debit card will appear as a refund from Groupon, Inc. Please be aware that it might take your bank a few days to correctly route and post the funds to your account.
  
  We truly value your feedback and are committed to ensuring you have a positive experience. If there's anything else we can do to assist you, please don't hesitate to reach out.
  
  Thank you for your understanding and patience.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a Groupon for an alignment. Took it to the shop and said they couldnt do it because I needed tires, a belt, rear shocks and front rotors all of which were recently replaced. Took it to my mechanic and said the shop was trying to rip me off. I have reached out to Groupon twice with no answer. They scanned the Groupon without my knowledge without providing the service. I want a full refund

  Business Response

  Date: 06/07/2025

  Hello *****,
  Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comments along with our internal correspondence related to your case.
  First, Im truly sorry to hear about your experience with the merchant, and I understand how frustrating this must have been. Please know that your concerns have been taken seriously and have been escalated internally under case #********.
  Ive also sent you a more detailed response directly from our Groupon support email. Once we hear back from the merchant, well be sure to follow up with you immediately.
  If you have any further questions or would like to discuss this in more detail, please feel free to reply directly to my email.
  Thank you for your patience and understanding.
  Warm regards,
  ********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ***********

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets to the paranormal cirque in **********. It was cancelled with no notice. I want a refund for the 4 tickets.

  Business Response

  Date: 06/05/2025

  Hi Shemar,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I completely understand how disappointing and frustrating it must have been for you to find out about the cancellation of the paranormal cirque in ********** without any prior notice. Please accept my sincerest apologies for any inconvenience this has caused you.
  
  I want to assure you that I have escalated your request internally for a thorough review and resolution. We typically provide an update within 48 to 72 hours, but in rare cases, it might take up to 7 days. Rest assured, we will get back to you as soon as possible.
  
  In the meantime, if you have any additional questions or need further assistance, please do not hesitate to reach out. We are here to help.
  
  Thank you for your patience and understanding.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Product was never received. I have sent several emails with no response.

  Business Response

  Date: 06/04/2025

  Hello *******,
  Thank you for contacting us through the Better Business Bureau. I have reviewed your recent comment and all internal Groupon correspondence. I also sent you a detailed response via email from my @************************** address.

  Regarding your complaint, this matter will be best handled by the third-party Marketplace merchant running the deal. We have forwarded the information you provided to them, which you can review below:
  Issue: Item not delivered
  
  Requested Resolution: Item delivered or a full refund
  
  Order Details: GG-M1LK-PKYS-37GR-KZH6
  
  The Marketplace merchant will reach out to you via email within one business day.
  Ive outlined more specific instructions in my direct email to you. If you have any further questions, please reply to me there.
  Thank you for your understanding.
  Regards,
  ********
  Manager, Groupon Customer Support

  Customer Answer

  Date: 06/06/2025

   
  Complaint: 23406476
  
  I am rejecting this response because

  Merchant has not contacted me regarding dispute.  
  
  Sincerely,
  
  ******* ******