Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon **************** RE: Formal Complaint AAG Auto Repair Detail Shop (***********, **)Im writing to formally file a complaint regarding an extremely frustrating and disappointing experience with a Groupon vendor *** Auto Repair Detail Shop located at ************************************************************On April 17, 2025, after speaking to the business and being told no appointment was necessary, I drove over 1 hour each way to their location, paying $6.90 in tolls and using my own gas, only to be told upon arrival that they did not have the equipment needed to provide the service. The business then had the audacity to tell me to come back another time, which is unacceptable and a complete waste of my time and money.This level of disregard for customers and failure to honor a purchased service reflects poorly on both the vendor and Groupon. As a loyal Groupon user, I expected a higher level of quality control over your listed ************ help make this situation right, I am requesting $200 in Groupon Bucks as a goodwill gesture to remedy this experience, covering my travel, tolls, and the inconvenience of the ordeal.Ive already been in touch with your customer care representative, Pooja K, and was told the issue has been escalated internally. I look forward to a timely resolution and appreciate your attention to this matter.Sincerely, ******** ******* Phone: ************ Email: **************************** Service Date: April 17, 2025 Merchant: AAG Auto Repair Detail Shop Location: *************************************************** Time of Visit: Approximately 1:30 PM

  Business Response

  Date: 04/27/2025

  Hi Demarcus,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: We sincerely apologize for the inconvenience and disappointment caused by your recent experience with the merchant in ***** Crest.
  
  We truly regret that your visit did not go as expected, especially after being informed that no appointment was necessary. Being turned away after traveling such a distance incurring toll and fuel costs and losing your valuable time is understandably frustrating, and we can only imagine how upsetting that must have been.
  
  Please know that we take matters like this seriously, and we have reviewed your case thoroughly. As previously communicated by our team, a full refund for the Groupon voucher has already been processed back to your original form of payment. You should have received a separate automated confirmation email regarding this. While refunds are issued immediately on our end, kindly allow a few business days for your financial institution to reflect the credit.
  
  Additionally, as a gesture of apology and goodwill, weve issued $20 in Groupon Bucks to your account. These can be applied toward the purchase of any eligible deal on our site and are valid for 180 days.
  
  We do understand that this may not fully meet the resolution you were hoping for, and we sincerely apologize for the inconvenience and frustration this situation has caused. While we are unable to issue the requested $200 in Groupon Bucks, please rest assured that your feedback has been documented and shared with the relevant teams to help improve both merchant communication and customer experience moving forward.
  
  We truly value you as a customer and appreciate your understanding.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 23232226
  
  I am rejecting this response because: $20.00 does not make up the gas I had to drive to get to that place and 1 hour to return back home.  I will never use that vendor on Groupon again.   if they would offer 50 Groupon bucks that would have been at least an effort.   $20.00 I felt was very disrespected.   
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 Groupon vouchers on 4/5/2025 for a painting class. Prior to purchasing the voucher I checked the locations of the classes on the Groupon website. There were 2 locations near me. One is 6 miles from my home. I purchased the vouchers and when attempting to redeem them I was directed to the companys website. This is when I found out that the Groupon site was incorrect and these locations were no longer available. There are not even any locations in my state! I contacted customer support and I was told that basically this was my loss and I should contact the company. Of note, when searching on the Groupon website, one is to enter your zip code in order to find events near your home. I have had multiple interactions via email with Groupon customer support and am being told that I will not be refunded.

  Business Response

  Date: 04/29/2025

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thanks so much for following up. I completely understand how disappointing it must have been to find out the locations you expected werent available after purchasing your vouchers. Im really sorry for the confusion and appreciate the time youve taken to reach out.
  
  Ive had a chance to review the deal you purchased, and I want to clarify that the offer doesnt include a map or list of locations directly on the Groupon page. Instead, it includes a link that takes you to the merchants website where all current class locationsboth in-person and onlinecan be viewed before purchasing.
  
  I also took a look at the screenshots you provided. It looks like the details are slightly different from the deal you purchased, and I noticed a message at the top about a maximum number of purchases, which wouldnt normally appear on your current offer since you've only bought two vouchers, but the offer limit is 10. This just makes me wonder if the screenshot might be from a similar, but different, deal.
  
  If you still have the original link to the deal page where the screenshot was taken, Id love to take a closer lookjust to make sure were reviewing everything correctly.
  
  As this is a non-refundable offer, and the merchant's site is where location info is confirmed, we arent able to offer a refund in this case. That said, if theres anything else we can do to help point you in the right direction with the merchant or support another way, Id be happy to assist.
  
  Thanks again for bringing this to our attention, and I hope to hear back from you soon.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 23230682
  
  I am rejecting this response because:
  There was a map on the Groupon website. This WAS listed under the Where to redeem section which is viewed prior to purchasing. The screenshot is from the voucher when attempting to redeem. It is extremely insulting to insinuate that I somehow doctored the picture to be sinister. If this is the case, how could any documents be accepted? I have purchased multiple Groupons for many years therefore I am privy to the purchasing process and how to determine if there is a location is near my home! I will tell you, I will never be purchasing again. Especially after the insults in your last correspondence. This company has gone extremely down hill over the years which leads me to believe that this company will not be in business for much longer especially with false advertising and poor business practices such as this.

  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:04/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a tinted window for my car through Groupon on 04/15/2025 and I make appointments with the merchant to come and do the job. The merchant ask me to send a screen shot of coupon so I send it to the number he contact me with out inform me anything. Come to find out that they are going to charger more money for travel and also small side windows. So I didnt want it. And its was me didnt read the fine print so I want to cancel it but I find out I cant because merchants redeemed it on 4/16/2025 and by appointment is 4/17/2025. Merchant redeemed my coupon before even get the job done so I contact the merchant and ask why he redeemed my coupon before the work done, he said he inform me that he will redeemed it when he asked. But it a lies. He never inform me. ! Now I cant return my coupon since its past 3 days which I should be able to if the coupon not redeemed. I should get refunded right away. I try to contact Groupon customer service by chat or email on 04/18/025. No respond. Try to get in touch via chat but never can connect. This is need to be change. ! Groupon need to have a way for customer to contact to be able to return a coupon if its happen like my case. because Groupon policy its only refund in 3 days. If Groupon still want to be in the business need to be giving a care on a case and respond its quickly. I want it to be an example case. ! Will see if my post get respond since I never can contact Groupon at all. 

  Business Response

  Date: 04/21/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I'm truly sorry to hear about the inconvenience you faced with your window tinting purchase and the issues related to your coupon redemption.
  
  We recognize that it can be disappointing to encounter unexpected costs and unclear communication. Our goal is always to ensure that transactions and interactions with our merchants are transparent and smooth for our customers.
  
  To address your concern, I would like to sincerely apologize for the difficulties you encountered when attempting to contact us via chat or email. Please know that we are available 24 hours a day to assist you, and you can always reach out to our customer support team via chat and email using the following link: [******************************************].
  
  Regarding the voucher in question, it appears to be associated with a different Groupon account. In order to proceed and to ensure compliance with our Data Protection regulations, we need to verify your account. To facilitate this, I've sent you a direct email requesting a few additional details. Kindly respond at your earliest convenience so we can carefully review your situation and address it promptly.
  
  Again, Im truly sorry for your experience, and I appreciate your patience and understanding. We value your business and are committed to resolving this issue for you as swiftly as possible.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 04/30/2025

  Complaint: 23227781
  
  I am rejecting this response because: My problem is still not resolved, I have been waiting for Groupon to contact me. I have send all information that I had through Groupon about the merchant Groupon have on their website. The business that scam my money cant be find on BBB because is not even real business.

  Down below is what I send to Groupon and still waiting for respond.   
  

  I am also send attachment as well to confirm my information.

  
  

  Thank you for getting back to me. 

  
  

  Here what I send to Groupon. 

  
  

  I purchase the 360 PROS TINT THROUGH GROUPON on 4/15. On 4/16 I call to make appointment and its was on 04/18 ! As 12 pm ! The merchant ask me to screen shot the coupon and send it to the number I making an appointment which is they main number. On 4/16 the merchant redeemed my coupon before even the appointment date. 

  
  

  On 4/18 ! At 9.53 am.  the merchant send me a text asking to pay a fee for travel that I missed read fine print. I decide to cancel it right before time of service.  This message was send an hour or more before time of service ! 

  
  

  I text merchant 360 PROS TINT ! Same number I send my coupon screen shot to and ask why he redeemed my coupon before the appointment date.the merchant agree to cancel and send me a screen shot of cancellation and the email that merchant send to Groupon for refund me. ! 

  The merchant should not allow to redeemed the he coupon before the service is arrive or I am agree ! 

  
  

  The merchant said the call are record and inform me the coupon will be redeemed after I send it. IT A LIAR ! I ask for phone record to proof he saying that or will go to court. The merchant ask me to contact the lawyer and gave me another number and block me! 

  
  

  I have lawyer call the other  number he gave me. No answer and keep cut the line off! 

  
  

  Just his merchant! 360 PROS TINT have another business on your website is call SUPERIORS CERAMIC COATING A D DETAILING ! This both business own by the same person. ! 

  
  

  This is not the first time this merchant doing this ! 

  I am not the only grouping customer that this merchant SCAM ! 

  
  

  I went to ******** to read a review and another person has the same problem that I had.  And didnt get refund either and he bought the service through Groupon as well. 

  
  

  Please READ and LOOK! My attachment you will understand why this merchant need to be remove on your website! 

  
  

  I trusted Groupon so I buy the service through Groupon. I though is will be safe and save my money but come to find out. This merchant scam people on your website ! 

  
  

  I would like this to be serious matter to investigate fix the problem.  I dont want this merchant SCAM! Doing this to other customer that trust **********************. 

  
  

  In picture you will see another complain on yelp.comabout this scam merchant ! It happens almost a 3/31 2 weeks before me.  I contacted the person that had been scam we will see what we can do about it.  We are not related. We just  victim of a scam business. And hope Groupon will help us solve this. 

  
  

  Please take this matter seriously and please please please look at my attachment carefully. You will see how this scam merchant run the businesses. 

  
  

  
  

  The true is I cancel the service due to missed read the fine print that I have to pay extra for travel fee so I cancel my appointment before the time of service ! 

  If the merchant said they are travel I have to pay extra its a liar. I cancel the service before the merchant leaving the place.  

   

  Please look at the date and time on the picture message between me and merchant I send to you !

  
  

  Also. My apartment has camera record 24/7. There is no one come to do the job on my car which ever day the merchant scam claim. What ever day he claim I can pull the record of video my car was park and nothing has done to the car and no one com. Infect!  He will need to call me to get in the gate anyway. He cant come in with out  permission ! 

   

  Again I have cancel the service before the time of service 2 hour ahead ! 

  
  

  so the merchant didnt travel to me at all. ! 

  
  

  I am not sure how many more this scammer are scam and claim the coupon without doing the job and didnt report it. 

  
  

  This scam business is not even can find on BBB also the website is not trusted.  

  
  

  Hope this matter will get address so I can trust Groupon and refer a friend to used Groupon to help save money. 

  
  

  Sincerely,
  
  ****** ******

  Business Response

  Date: 05/01/2025

  Hi ******,
  
  Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced regarding your recent purchase of the 360 PROS TINT Groupon.
  
  We empathize with your situation and understand how distressing it is to feel that a merchant did not uphold their part of an agreement. Please be assured that your experience is important to us and it is never our intention to cause dissatisfaction or inconvenience. We greatly value your feedback and take your concerns seriously.
  
  Ive already escalated your case internally, and we are committed to looking into this thoroughly. While we aim to provide an update within 48 to 72 hours, please note that in some rare cases, it may take up to 7 days. That said, well keep you informed and reach out as soon as we have an update.
  
  Thank you for your patience and understanding as we work to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  03/18/2025 for$185.00 to clean my house. They didn't clean my house They left my house dirty and they was working very slow. They called the manager and the manager never called me. i have called and text them . I wanted them to stay to finish the job but they left. i want my money back. Don't do business with this company. They didn't do nothing they stated they do for deep cleaning.

  Business Response

  Date: 04/22/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Were truly sorry to hear about your experience with the house cleaning service on March 18, 2025. We understand how frustrating and disappointing it must have been to not receive the level of service you expected, and we sincerely apologize for any inconvenience caused.
  
  After carefully reviewing your request, we found that the Groupon associated with this transaction was redeemed, and the service was marked as provided. As per our policy, once a Groupon has been redeemed, we are generally unable to issue a full refund, as the payment is directed to the merchant upon redemption.
  
  That said, we always want to do our best to support our customers. I can confirm that a credit of *********** of the purchase amount) was already added to your account ************************ on March 19, 2025.
  
  In addition, and in consideration of your situation, I have now added an extra $30.00 in Groupon Credits to your account. These credits are available immediately and are valid for 180 days, redeemable toward nearly any purchase on our site. You can view your available credit by logging into your account and checking the Groupon Credits balance in the top-right corner of your My Groupons page.
  
  To use your credits, simply ensure that the box next to Apply available Groupon Bucks is selected under the Payment Method during checkout.
  
  Please note that because the voucher was already redeemed, the full amount has been allocated to the merchant. As a result, we are unable to process a refund to your original form of payment. Offering credits is the only option available in this instance.
  
  We genuinely regret the inconvenience you've experienced. Should you need any assistance using your credits or have further concerns, please dont hesitate to reach out.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 04/30/2025

   
  Complaint: 23089631
  
  I am rejecting this response because:

   

  That an insult for only giving me $30 when i paid $185.00 for the cleaning services.  You as a business should stand by the products/services that client purchases from you.  If a client not fully satisfied with the services you should do something about it.  I don't want a full refund back in terms of money i would like a refund to Groupon bucks of $185.00, On top of them not even cleaning one bedroom in my house, they were rude, and they broke one of my wooden blinds in the bathroom and didn't even say nothing about it.  I called the manager of the company he never called me back at all.  That is bad customer service, they never mopped or sweep any the floors in the house. They were moving so slow to make the time go by and they were just in the bathroom and kitchen. nothing was completed completely. My house looks like it was never cleaned at all.  I would never recommend this company.  I am going to let people know about this. i am very disappointed.  If you let business get away with this. They are going to keep doing this. please give me my money back.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon TEM # ********** They informed me that I needed to redeem the Groupon to make a reservation, even though no services had been performed yet. I asked how I was supposed to know which Groupon to buy and what services I needed without a consultation. ***** suggested that I send a photo via text along with my desired services, and he would let me know which Groupon to purchase. Alternatively, he mentioned that I could buy the service directly through him instead of going through Groupon. I expressed that I felt more comfortable purchasing through Groupon, but I just needed clarification on which service to choose. He advised me to buy the most expensive Groupon, assuring me it would cover everything I wanted. Since there was only a $15 difference, I agreed. When I arrived with my girlfriend, for whom the services were intended, I was assigned to a young stylist named ****** I found it odd that her license wasn't displayed, which is a requirement by state law. I explained the services we wanted. However, upon pickup, I was disappointed to see that the work hadn't been done as discussed, and my girlfriend's hair was an entirely different color than intended. We had only requested brown highlights, but instead, it appeared to be fully dyed. I mentioned that I had been advised to purchase the full-color option even though only partial highlights were supposed to be done, and *****, who had been at the front desk, understood this if the stylist had any questions. I was shocked to see the drastic change in color. ***** was equally surprised and said it was a misunderstanding. They arranged a return appointment to fix the issue, but when I returned, they wanted to charge me $65 to correct their mistake. Concerned, I requested to see the stylist's license, but they couldn't provide the **** license. I quickly told my girlfriend that we needed to leave, and I decided to handle the issue through Groupon and the ***** as something didnt seem right.

  Business Response

  Date: 04/20/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this email finds you well. I am truly sorry to hear about your disappointing experience with this deal. Your feedback is incredibly important to us, and I genuinely appreciate you taking the time to share your concerns.
  
  It sounds like you encountered several challenges, from the initial confusion around which Groupon to purchase to the service not meeting your expectations.
  
  At Groupon, we strive to ensure every customer has a positive and seamless experience, and I regret that this situation fell short of the high standards we aim to uphold.
  
  While were unable to offer a refund once a voucher has been redeemed or used, I want to assure you that your concerns have been shared with the appropriate teams so we can take necessary actions to prevent future occurrences.
  
  As a gesture of our sincere apologies, I have added $15 in Groupon Bucks to your account. These are valid for 180 days and can be used toward any future purchase on our platform. Unfortunately, any further refunds for the redeemed voucher may not be possible from our end without the merchant's approval, which we were unable to secure at this time.
  
  We truly value your continued support and hope to provide a much better experience moving forward. If there is anything else I can assist you with, please don't hesitate to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 04/22/2025

   
  Complaint: 23222968
  
  I am rejecting this response because:
  
  

  The response Groupon received from customer service was false and was untrue.  At no time was there a complementary in-person consultation offered I had to either purchase the Groupon and redeem it or pay using a credit card over the phone to reserve the appointment.  The only complementary consultation offered was done by phone and through text.  They told me to purchase the most expensive Groupon that it will cover all services needed. 

  
  I am asking for a refund for the following reasons:
  1.They did not provide the services as promised.

  
  2.Both the salon and the stylist were in violation of state rules.  Per the Florida Administrative code rule 61G5-20.004 (1) the salon license and legible copy of the most recent inspect sheet is to be displayed in a conspicuous place visible to the public upon entering.  This was not anywhere to be found.  

  
  3.The hairstylists is required to display their license at their workstation with their current license or registration certificate visible while performing services.  The certificate must include a 2by 2 photograph taken with the last two years and be permanently laminated. This was also not visible and anywhere to be found.  

  
  4.When the manager asked for the license ***** said we dont have to provide this to you.  Which contradicts the state rules.  

  
  A full refund must be issued since I dont believe the services were performed by a licensed hairstylist and the Florida Administrative Code were not followed at the time of service.  
  Regardless of the Salons false replies they did not follow the state of Florida Administrative Code while performing the services and a full refund is due.
  

  In accordance with legal requirements, I am formally seeking to submit a claim against Groupons liability insurance for the damages incurred by engaging and selling services from a vendor that was not appropriately licensed.
  
  
  Please inform me of the procedure to initiate a claim against Groupon.
  
  
  
  Perry 

  
  Sincerely,
  
  Perry Johannesburg

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Groupon to reserve airport parking on April 5 for $33.31. My flight was cancelled. I notified Groupon and they did refund me the $33.31 for the parking to my AMEX account. But I also noticed that there is a $15.19 charge from Groupon that I did not authorize.

  Business Response

  Date: 04/22/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Thank you for reaching out to us regarding the recent charge of $15.19 on your account. We truly appreciate you bringing this matter to our attention, and we sincerely apologize for any confusion or inconvenience this situation may have caused.
  
  We completely understand how frustrating this experience must be for you, especially following the cancellation of your travel plans. Please know that we take these matters seriously and have conducted a thorough review of your account activity.
  
  After carefully reviewing the transaction in question, we did not find any signs of fraudulent activity on your account. However, we recognize that mistakes can happen, and it's certainly possible that this purchase may have been made unintentionally or during the original booking process.
  
  Our records show that the voucher associated with this $15.19 charge was marked as "redeemed" on April 5, 2025, at 10:21 AM CDT. This redemption status indicates that the voucher was used. Unfortunately, once a voucher has been redeemed, we are unable to process a refund as per our policy, which considers the service as fulfilled.
  
  We understand this may not be the outcome you were hoping for, and we truly regret any inconvenience caused. If you have any further questions or if theres anything else we can do to assist you, please dont hesitate to reach out. We are here to help and ensure you have a better experience moving forward.
  
  Thank you for your understanding.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 23222255
  
  I am rejecting this response because:  I was never told about a $15.19 fee when I booked my parking at ************** using Groupon.
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 04/27/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for any confusion or frustration youve experienced.
  
  Upon reviewing your concern, I would like to clarify that the $15.19 fee you mentioned is related to a McAfee Total Protection 1-Year, 3 Devices purchase (Order #**********) made on April 5, 2025. This charge is associated with the McAfee deal, not your Newark Airport parking booking. It is not an additional fee for your parking reservation.
  
  I hope this helps to clarify the situation. If you have any further questions or need additional assistance, please feel free to reach out, and well be happy to assist.
  
  Thank you for your understanding, and we appreciate your patience.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 04/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Hi,
     You can close this case.  After some research, I found where that Groupon $15.19 came from. I had charged something a while back for $15.19 from Groupon. What confused me was that charge just recently popped up as if it was part of my other Groupon charge.
       Thank you VERY much for your efforts.
                    Enjoy the day,
                        *****
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 12, I purchased **************** software from groupon. Same day, I was able to install and activate with no issue. 36 days later after daily use with zero problems, the activation key is no longer valid. I contacted the merchant who kept leading me in circles for software that I now realize must be not legitimate. They refuse to resolve the problem or refund the money and are horrendously unprofessional. Groupon *** is also being useless and refusing to solve the problem, even though they facilitate this merchant through their system in what is clearly a scam selling illegal ********* licenses.

  Business Response

  Date: 04/24/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Im truly sorry to hear about the difficulties youve encountered with your **************** purchase. I completely understand how disappointing and frustrating this situation must be, especially after everything was working initially.
  
  In order to assist you further, Ive looked into the details, and it appears that the purchase was made through a different account. To ensure we remain compliant with Data Protection regulations, Ill need to confirm a few details before proceeding.
  
  I've sent a direct email requesting this information, and kindly ask that you respond at your earliest convenience.
  
  Once I have the details, I will carefully review your case and follow up with the appropriate resolution.
  
  Thank you for your understanding and patience..
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 04/27/2025

   
  Complaint: 23221665
  
  I am rejecting this response because they just keep offering a new download of illegitimate **************** instead of providing a refund. Groupon clearly does not care about its customers nor selling legitimate products. 
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 04/29/2025

  Hi *****,
  
  Thank you for reaching out to us and sharing your concerns. I genuinely understand how frustrating this situation must be for you, and I sincerely apologize for any inconvenience you have experienced.
  
  Upon carefully reviewing your case, I can confirm that our internal team has reached out to the merchant on your behalf. The merchant has assured us that they have resent the product. I kindly ask you to check both your inbox and spam folder for any recent communications or updates.
  
  As your voucher has been redeemed and the product key has been sent, we are unable to process a refund for this purchase. Nonetheless, I want to assure you that we take these matters very seriously. Our merchants are thoroughly vetted to ensure safety and authenticity.
  
  If you face any further issues with your order, please do not hesitate to contact the merchant directly at ***************************************************************.
  
  Please know that your comments will be forwarded to the relevant team for further review. Your insights help us identify areas where we can improve and ensure a better experience for our customers in the future. We work closely with our merchants to uphold our standards, and your input is crucial in this process.
  
  Thank you for your understanding and patience. Please let us know if there is anything else we can do to assist you.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 23221665
  
  I am rejecting this response because they just keep sending me the exact same email saying that they can't issue a refund and with a link to download illegitimate software to my computer. 
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this voucher on the evening of March 28th to use on March 29th. The fine print said that it could be used in up to one year. I was using in less than 24 hours. When we got to the location, we noticed that the original prices were less than the supposedly discounted Groupon pricing. Plus, when I tried to use the Groupon, it said it was expired. See attachment. It expired within 20 hours of me purchasing it. I tried to resolve on live chat. First they said it would be escalated to management, but I went back to chat on 4/17 and their response was: I can see that this ticket was purchased for Mar 29, 2025 event.Please be informed that once the voucher will be marked as expired after event ******* stipulated by our policy, we are regrettably unable to facilitate a refund, credit, exchange or accept a return under these prevailing circumstances.We extend our apologies for any inconvenience caused by this issue.BK Please let me know if you have any questions or if I can be of further assistance.****** K 4:54 PM Again, the voucher expired within hours after I purchased it. I would like a full refund. See details page from Groupon. Attached.

  Business Response

  Date: 04/20/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the frustration and inconvenience you've encountered with your recent Groupon experience. We truly value your business and appreciate you bringing these concerns to our attention.
  
  Regarding your pricing inquiry, I completely understand your concern about the value of the deal. Please be assured that it is never our intention to mislead our customers.
  
  Retailers, including our featured merchants, may list the same services or products at varying prices depending on their platform and pricing policies. When determining our deal values, we consider suggested pricing from reputable online retailers and manufacturer websites, where applicable. For exclusive Groupon offers, we strive to ensure our prices remain competitive by comparing them to similar offerings.
  
  Our goal is always to provide outstanding value both locally and online. That said, if you're ever not fully satisfied with the value of an item purchased through us, we offer a 30-day return window from the date of delivery for eligible items. Please note that return policies may vary depending on the item, and we always include those details on the deal page for your convenience.
  
  As for your concern regarding the voucher expiration, I want to sincerely apologize for the confusion and the inconvenience caused by the unexpected expiration shortly after purchase. I have escalated your case to our Resolution Team for a full and careful review.
  
  Typically, we receive updates promptly, but in some cases, it may take up to 7 business days as we work closely with the merchant involved to ensure a fair and accurate resolution. Rest assured, we are actively reviewing this matter and will keep you updated as soon as we receive more information.
  
  We greatly appreciate your patience and understanding, and we're committed to ensuring this is resolved appropriately. If you have any further questions or if there is anything else I can do to assist you, please do not hesitate to reach out.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 04/22/2025

   
  Complaint: 23219667
  
  I am rejecting this response because:  It says they are still looking into it.  But it is not yet resolved, it's still an ongoing complaint.
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 04/27/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the ongoing frustration this matter has caused.
  
  I would like to assure you that we are actively working to resolve your concern. Our team reached out to the merchant on the same day your complaint was received, April 20, 2025, and we also followed up again today, April 23, 2025. We are currently awaiting a response and approval from the merchant in order to proceed with the resolution.
  
  We completely understand the urgency and seriousness of your request and deeply regret the delay. Please be assured that we are closely monitoring this case and will provide you with an update as soon as we receive a response from the merchant.
  
  We appreciate your understanding during this time and thank you for giving us the opportunity to resolve this matter appropriately.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 23219667
  
  I am rejecting this response because:  Again, this is just an update, this is not resolved.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Groupon for $84 from from cosmetic rx and my Groupon never appeared although the $84 has been taken from my account on 4/16/25. This is the 2nd time there has been an issue with Groupon. I also bought a house cleaning coupon last year for $100, but there was no way to redeem it after I was sent an access code. I'm tired of being ripped off by Groupon. I thought it was a better company.

  Business Response

  Date: 04/22/2025

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I'm sorry to hear that you're having some trouble finding your Groupon.
  
  I see that you have since contacted our support team and your concern was addressed, and you were provided a PDF copy of your voucher.
  
  Additionally, I see that this is the first order in your account, so I could not find the previous voucher you were referring to.
  
  If you have more than one Groupon account associated with different email addresses, that might be causing some confusion with where the voucher can be accessed from.
  
  If you can confirm the order details for the cleaning coupon you purchased last year, or the email used to make that purchase, along with the exact issue you faced with using it, I will be happy to review that for you.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a gift in December of 2024 then groupon said that person couldnt use it so they refunded it to my original groupon account. Then phone blacked out. I had to get a new phone couldn't get into any of my old accounts. I started a new groupon made a ***** purchase. In meantime it took for ever for groupon to go thru both accounts and still refuse to either refund the 70. Or put a credit. Its unfair to me to have to thru this much for just one company refusing to be understanding and realizing I had no control over this