Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon issued me a credit i never redeemed and was tol it never expired and could use anytime, and all the sudden its expired after having a senior manager send me an email saying it doesn't expire i want my credit back They took it back

  Business Response

  Date: 05/31/2025

  Hello *********,
  
  Thank you for reaching out to us via the Better Business Bureau. Ive reviewed your latest comment along with our internal records, and have also just sent you a more detailed response via your email associated with Groupon.
  To clarify your concern: It appears there was some confusion due to different email addresses. Your BBB inquiry came from ****************** while your previous correspondence with us was through ****************************.
  Upon review, I found that the $20 in Groupon Bucks were issued to the account associated with ***************** and were used to purchase the $25 One-Year ***** *********** Membership (Order #**********). You can access the voucher by logging into the Groupon account tied to *****************.
  I hope this resolves your concern. Please feel free to reply directly to my email if you have further questions.
  Thank you for your understanding.
  Best regards,
  ********
  Manager, Groupon Customer Support

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The amount isn't large, but this is about the ************ soon as I opened the app, I saw a highlighted promotion offering a ********* gift card at half price. All the other promotions shown were for *******, so I assumed this one was as well. The highlighted offer didnt mention any location restriction, and when I clicked it, there was only limited information along with a Buy button. I went ahead and purchased it.The next day, when I planned to redeem it, I noticed I had been charged in USD and the voucher only applies in the **** I had not opened or used the voucher, so I contacted support within 24 hours to request a refund. I was told refunds aren't possible, even though the stated policy says refunds are allowed within three days of purchase, as long as the voucher is unused, same like my voucher, I have not touched or opened I explained that the promotion was misleading and asked to escalate the ticket. I also requested to speak with a manager. The agent said they would transfer it, but two hours later, Im still waiting.I tried to follow up via email, but I was blocked from submitting a message. It says the complaint is duplicated and eliminated because my chat case is still marked as active, so I to wait for my response in the chat ( that was a few hours ago) I believe that they will never respond Again, this is not just about the amount its about misleading advertising, refund policy not being honoured, and the lack of support or willingness to address the issue by Vishal D. I hope this can be looked into and properly addressed.

  Business Response

  Date: 05/31/2025

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for your patience and for taking the time to share your concerns. I understand that this situation has been frustrating, and I appreciate the opportunity to address your message personally.
  
  After a thorough review of your case, Id like to clarify a few important points:
  
  Your account is registered on **************************, which displays nationwide offers, regardless of your browsing location or regional preferences. The ********* promotion in question is one such nationwide deal and, as shown in the promotional image you shared (Image 7), the price is clearly marked as US$5, indicating that it is not CAD.
  
  Additionally, the deals Need to Know section clearly states that the voucher is:
  
  Valid in the **** only
  
  A Final Sale, which is not eligible for cancellation or refund under any circumstances
  
  While Groupon does offer a three-day refund window on eligible vouchers that remain unused, that policy excludes any item explicitly marked as Final Sale, which applies in this case. We recognize that you acted promptly and did not use the voucher, but unfortunately, the deals terms override the general refund policy.
  
  Regarding your concerns about the escalation and response time: your case was escalated to a supervisor as requested, but due to availability constraints, we were unable to engage live during your chat session. However, a supervisor did follow up via email in about 30 minutes after the chat ended.
  
  We understand your perspective, and I assure you your feedback has been noted and will be shared with the relevant teams for future improvements in clarity and customer communication.
  
  That said, as the purchase was made under clear non refundable conditions and with pricing and usage limitations displayed at the time of checkout, we will not be issuing a refund for this order.
  
  Thank you again for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/04/2025

   
  Complaint: 23384622
  
  I am rejecting this response because:  

  The purchase experience was deceptive and lacked basic transparency. Important information as that the product or service was intended for U.S. customers onlywas buried and printed at the very very end only visible after scrolling through several screens. This information was not presented clearly or prominently before the purchase button, which  shows as soon as you click the link, but the US customer only after so many scrolls. It is misleading and tricky
  When a product is marketed to customers outside the ***** such as myself in *******, ******, the regional restriction should be stated clearly and visibly before the "Buy" button. Hiding that detail at the very bottom of the pagewhere its easy to misscreates the impression that your platform is designed to trick or mislead customers, even if unintentionally.
  Though the amount in question may be small, the issue is one of trust and principle. I doubt Im the only customer who has experienced this, and such practices damage customer confidence and reflect poorly on your brand.
  I believe that regional limitations are disclosed upfront, in a clear and visible manner before purchase.
  

  Sincerely,

  
  ******* C

  Business Response

  Date: 06/07/2025

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for your follow-up and for continuing to share your perspective with us.
  
  After thoroughly reviewing the details of your purchase and how the offer was presented, we remain confident that the deals terms including the ********* validity, pricing in USD, and Final Sale designation were clearly disclosed at the time of purchase. These details were listed within the Need to Know section, visible on the deal page prior to checkout, and aligned with our platforms standard practices.
  
  We do understand that the presence of other Toronto-based promotions on your homepage may have created the impression that this was a local offer. However, because your account is registered on **************************, you may see deals from multiple regions, and it is always important for users to review the specific terms and conditions associated with each individual promotion before completing a purchase.
  
  While we regret that this deal did not meet your expectations, we are unable to issue a refund as the voucher was purchased under terms clearly marked as non-refundable and final sale.
  
  As a one-time courtesy, we have added $5 in Groupon Bucks to your account, which will remain available for 180 days and can be applied to eligible future purchases at checkout.
  
  We recognize your concerns and appreciate you taking the time to provide feedback. While we wont be taking further action on this matter, your comments have been noted and shared with our teams to continue improving the customer experience.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Date of transaction: February 18, 2025 2.Amount paid: $60.00 3.Agreement: Braids with hair included. 4.Nature of dispute: Merchant said no agreement with GROUPON for braids, only for silk press. He (*******/Owner of hair salon Hair Lounge Beauty and Spa) requested I screenshot my voucher when I was trying to set an appointment. I did, then he (*******/Owner) blocked me from the phone number on voucher ************. After several attempts using another cellphoneeither my number blocked or no one answered. I eventually paid another salon to fix my hair 5.Groupon offered me a credit but I dont want a credit, I want to be reimbursed! Their merchant was non-compliant! Their merchant wouldnt see me for my hair when I needed & specifically purchased the voucher fora special occasion! Whe they couldnt or wouldnt I had no choice after numerous calls to the salon & asking Groupon foe help.

  Business Response

  Date: 06/05/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the disappointing experience you encountered with the merchant and any inconvenience this may have caused, especially given the importance of the occasion for which the service was intended.
  
  Upon reviewing your case, I can confirm that our Customer Support team provided you with a self-service refund link, and records show that you successfully processed the refund to your original form of payment on May 28, 2025.
  
  Please note that while we issue refunds immediately on our end, it may take your financial institution a few business days to post the credit to your account, depending on their processing times. We recommend monitoring your statement over the next few days for the refund to appear.
  
  If you do not see the credit reflected on your account within this timeframe, please dont hesitate to contact us again, well be happy to assist you further.
  
  Once again, we apologize for the inconvenience, and we appreciate your patience and understanding.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/27/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not able to use my Groupon bucks I contacted Groupon support nothing they did was helpful ! If Im not able to place orders refund back to my card thankfully

  Business Response

  Date: 06/05/2025

  Hi Lulu,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I want to sincerely acknowledge the frustration and disappointment youve experienced while trying to use your Groupon Bucks. We truly understand how inconvenient this must have been for you.
  
  After reviewing your case, Ive identified that there was an issue with your recent transaction. I'm pleased to inform you that this has now been resolved, and you should be able to complete your purchase without any further interruptions.
  
  When you're ready to try again, please follow the steps below to ensure your Groupon Bucks are properly applied at checkout:
  
  How to Apply Groupon Bucks at Checkout:
  
  1?? Select your deal and proceed to checkout.
  2?? Under the Payment Method section, check the box next to Apply available Groupon Bucks.
  3?? Your Groupon Bucks will automatically be applied to your order total.
  
  Important Notes:
  
  Youll still be asked to enter a payment method during checkout. If your Groupon Bucks cover the full amount, your card wont be charged, it will only be held on file as a backup.
  
  If issues persist, try switching to a different payment method or remove and re-enter your current card details before placing your order.
  
  ?? As a token of our sincere apology and commitment to your satisfaction, weve added $5.00 in Groupon Bucks to your account. These Bucks are valid for the next 180 days and can be used toward the purchase of any eligible deal on our site.
  
  If you continue to experience difficulties, please dont hesitate to reply to this email. Your case will be prioritized, and we will do everything possible to ensure a smooth resolution. Your satisfaction is very important to us, and we're committed to making things right.
  
  Once again, I truly apologize for any inconvenience this situation may have caused. Thank you for your patience and for choosing Groupon.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase vouchers for Sky Zone tickets for my kids near my home. when we tried to use them we were told they were only valid at a location in another country. I tried to get a refund from groupon and was denied. they tried to give me another coupon for less money.

  Business Response

  Date: 05/29/2025

  Hello Gianna,

  
  Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your recent comments along with the internal correspondence regarding your concern.
  I understand how disappointing it must have been to find that the Sky Zone vouchers you purchased were only valid in another country, especially when your intention was to use them locally. While the deal you purchased is listed as non-refundable, we truly value you as a customer. In light of the circumstances, we've issued a refund in the form of Groupon Bucks as a one-time exception.

  
  To apply your Groupon Bucks to a future purchase, simply check the box next to "Apply available Groupon Bucks" under the Payment Method during checkout. The credits will automatically be deducted from your total.

  
  Please note:
  The Groupon Bucks are already available in your account.
  
  
  Be sure youre logged into the same account where the credits were issued before completing your next purchase.
  
  
  You can check your balance and view your credit history by visiting ********************************************** or by navigating to My Account > ********************** Credits balance.
  I've also sent you a more detailed response via email from my ************************** address, which includes additional information. If you have any further questions, please feel free to reply directly there.

  
  Thank you for your understanding.

  
  Warm regards,
  ********
  Manager, Groupon Customer Support

  
  

• Initial Complaint

  Date:05/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased May 4th 2025 Voucher from Groupon for ********** Membership Voucher was sent to incorrect email that I can not access. I have asked multiple times to please resend the voucher to an alternate email as I'm not able to access the origonal email entered. I was told they refunded-credited my purchase *** to my groupon account, and it was sent to the same email address I can't access. I dont hve a groupon account under that emal address. (As I have explained to them on multiple email enchages using my correct email.)I appreciate you looking into this.

  Business Response

  Date: 05/29/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I truly understand how frustrating it must be to have your ***** Club Membership voucher sent to an email you cannot access. I apologize for any inconvenience this has caused.
  
  I have thoroughly reviewed your case, and while we are bound by data protection regulations that prevent us from resending the voucher to an alternate email address, I want to assure you that we have taken steps to resolve the issue. As an exception, our team has processed a full refund of $70 to your original form of payment. Refunds issued to a credit or debit card will appear as a refund from Groupon, Inc. Please keep in mind that it may take a few days for your bank to process and post the refund to your account accurately.
  
  In light of this resolution, I recommend repurchasing the deal using your correct email address to ensure you receive the voucher without any further issues.
  
  Thank you for your patience and understanding. If theres anything more I can do to assist you, please feel free to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your assistance with this matter.  
  Groupon did refund my full purchase amount. 
  Your help was greatly appreciated. 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:05/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I purchased a $226.80 voucher from Groupon for Radiant Health and Beauty. WITHOUT NOTIFYING ME, the business refused to honor the voucher claiming Im ineligible and SECRETLY deducted $500 from my bank account. At the same time, Groupon is denying their own statement Consultation required before service. If you are ineligible, a refund will be provided, which is clearly stated in the description on their website (screenshot attached).I believe Groupon should take responsibility to ensure Radiant Health and Beauty honors the voucher and they refund me $400 (excluding the $100 I agreed to pay for the extra service). Simply offering Groupon credit and forcing me to pay the full $500 to Radiant Health and Beauty, which I did not and do not agree to, is inhumane.I request BBBs assistance to require Groupon to: Make Radiant Health and Beauty honor the voucher AND refund me the $400 in cash. Stop insisting on simply refunding $226.80 with Groupon credit and ignoring the $400 Radiant Health and Beauty overcharged me.Thank you for your attention and help.Sincerely,****** *****

  Business Response

  Date: 05/30/2025

  Hello Yukari,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for reaching out and providing additional context through your BBB complaint. I understand how frustrating and concerning this situation must be, and I want to ensure we address your concerns fully and transparently.
  
  After reviewing your communication with our support team and the voucher activity on your account, I would like to clarify a few important points:
  
  ?? Merchant Interaction & Voucher Usage:
  You initially shared with us that you attempted to present your Groupon voucher during your consultation visit. However, please note that the consultation itself does not require voucher redemption. During your subsequent visitwhen the service was providedthe voucher was not presented. As a result, it appears the merchant processed the transaction as a standard, full-priced customer visit and charged you accordingly.
  
  ?? Groupon's Policy on Ineligibility:
  You referenced the deals statement, If you are ineligible, a refund will be provided. This clause applies specifically to situations where a customer is medically or otherwise ineligible to receive the service during the consultation. It does not apply to scenarios where the terms of the voucher are not followed (such as the voucher not being presented or redeemed properly at the time of service). Since the service was performed and you were not deemed medically ineligible, this policy would not apply here.
  
  ?? Refund Process:
  Since your voucher was not redeemed at the time of your original request, we promptly issued a refund link for Groupon Bucks on May 22nd, followed by a cash refund link on May 24th, per your request. Unfortunately, the voucher was later marked as redeemed on May 27th, which deactivates the refund link as the service has now been used.
  
  ?? Next Steps:
  To help us resolve this matter, we kindly ask for your assistance with a few details:
  
  Did you use the voucher yourself on your most recent visit to the merchant?
  
  Were any additional services provided beyond what was originally purchased?
  
  Or, did someone else possibly use your voucher?
  
  Once we have this information, we will reach out to Radiant Health and Beauty to seek clarification and discuss possible resolution steps based on the circumstances of redemption.
  
  We remain committed to helping you resolve this in a fair and transparent manner, and I truly appreciate your patience and cooperation.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:05/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a groupon for tire choice oil change for $53 and when I got there,I was told the price had gone up and I would have to pay an extra $54. Said that wasn't right and was told I had to take it up with Groupon. Groupon has offered to give me Groupon bucks but that isn't acceptable. I only used the site to get the deal,but it wasn't really a deal. I refuse to use it again and believe I should be issued a full refund to my debit card and I will be deleting my Groupon account. This is the only acceptable resolution

  Business Response

  Date: 05/29/2025

  Hello ****,
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your recent comments along with all internal correspondence related to your case. Ive also sent you a direct response via email from **************************.
  Regarding your concern: Im truly sorry to hear about your experience with the merchant, and we take your feedback seriously. Please be assured that we will share this with the relevant teams to help prevent similar situations in the future.
  I can confirm that a refund to your original form of payment was already processed by one of our supervisors as a one-time exception on May 26, 2025. The refund should reflect in your account within 10 business days.
  If you have any further questions or concerns, please feel free to reply directly to my email.
  Thank you for your understanding.
  Warm regards,
  ********
  Manager, Groupon Customer Support

  Customer Answer

  Date: 05/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:05/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB, I am filing a formal complaint against Groupon regarding their refusal to provide a refund for an unused purchase, despite my reasonable request. On May 24, 2025, I purchased a 10 rides attraction Groupon for $24.29. Upon arriving at the merchant, I inquired about their pricing and discovered that they offered a 2-hour unlimited attraction band for $11.99, which was a significantly better value than the Groupon I had purchased. Since the in-house deal was clearly the better option, I chose to purchase directly from the merchant instead of using the Groupon. As only 2-4 hours had passed since my Groupon purchase, I assumed I would be eligible for a ********* approximately 7:15 PM, I contacted Groupons support via chat and spoke with ******, explaining my situation. I requested a refund for the unused Groupon, given that I had opted for the merchants better deal and would not be using the Groupon at all. However, ****** denied my request, stating that all sales were final. I emphasized that my money would be completely wasted since I could not use the Groupon, but ****** refused to make any exceptions. I then requested to speak with a supervisor, and later received an email at 1:30 AM on May 25, 2025, again denying my request. This experience is extremely frustrating and unfair, especially since I cannot return to the merchant to resolve the issue, as they are an hour away. Groupons rigid refund policy in cases where the purchase remains entirely unused is unreasonable and unacceptable. I respectfully request that the Better Business Bureau review this matter and assist in facilitating a full refund for my unused Groupon purchase. Thank you for your time and assistance. Sincerely,******

  Business Response

  Date: 05/28/2025

  Hello Madiha,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for reaching out and sharing your concerns regarding your recent Groupon purchase.
  
  We understand your frustration and appreciate the time you took to explain the situation. However, after thoroughly reviewing the details of your case, we must respectfully reiterate that your purchase is non-refundable, as stated at the time of purchase.
  
  While we acknowledge that you found an alternative offer at the merchant location that better suited your preferences, the deal you purchased through Groupona 10-ride attraction packageis a different offer than the one you choose to get later with them,. As such, these two options are not directly comparable in terms of value or structure.
  
  Additionally, our refund policy is clearly outlined during the purchase process, and unfortunately, we are unable to make exceptions when there are no issues with the deal itself or with the merchants ability to fulfill the service.
  
  In this instance, the voucher remains valid and redeemable as described. The decision to pursue a different option at the venue was entirely at your discretion, and we always encourage customers to confirm their preferences before completing a purchase.
  
  We regret that were unable to provide a different outcome, but we hope this explanation offers some clarity. If you have any further questions or need assistance with any future purchases, we remain available to help.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/03/2025

   
  Complaint: 23375494
  
  I am rejecting this response because:

  The reasoning provided does not address the core issue of my complaint. I purchased a 10 rides attraction Groupon for $24.29 under the assumption that it was the best available deal. However, upon arriving at the merchant and inquiring about their pricing, I discovered that they offer a 2-hour unlimited attraction band for $11.99, which provides far greater value than the Groupon deal.  
  
  Since the merchant themselves confirmed that their direct offer was superior, I made the reasonable decision to purchase directly from them instead and never used the Groupon. Given that this was within 2-4 hours of purchasing and the voucher remains completely unused, it is fair to request a refund.  
  
  Groupons response disregards the fact that the merchants pricing was not disclosed at the time of purchase, putting customers in a situation where they unknowingly select an inferior deal. While I understand your refund policy, this situation is different because the deal was unnecessary due to undisclosed better pricing available onsite.  
  
  I respectfully request Groupon to reconsider and issue a full refund, as the unused voucher provides me with no benefit and was rendered obsolete due to a lack of transparency regarding the merchants pricing.

  Sincerely,
  Madiha

  Business Response

  Date: 06/07/2025

  Hello Madiha,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for following up and providing additional context to your request. Ive reviewed the details of your case again, including your communication with our support team and the concerns youve raised regarding a better-priced alternative available directly at the merchants location.
  
  We certainly understand your disappointment upon discovering another offer at the venue that, in your view, presented greater value for your visit. However, its important to clarify that the Groupon you purchaseda 10-attraction ride packageis a different product than the 2-hour unlimited attraction band you chose to purchase onsite. These two offerings are structured differently and are not directly comparable in terms of pricing or value.
  
  In fact, the Groupon product offers more flexibility, as it is not time-limited, and can be used across visits or by multiple guests, unlike the merchants own time-bound option. Customers may find one or the other more suitable based on their personal plans, but this does not reflect a flaw in the Groupon offer itself.
  
  Additionally, while we appreciate your prompt contact after the purchase, Groupons policy only allows for refunds under specific conditionssuch as if the deal is unusable due to merchant error or misrepresentation. In this case, the deal remains fully valid and available for use, and there is no issue with the merchants ability to honor it. The choice to pursue a different option was a personal decision, and not the result of any failure on the part of Groupon or the merchant.
  
  We do appreciate your feedback and the time youve taken to raise this matter. While our position remains unchanged, weve shared your comments internally as part of our ongoing efforts to evaluate customer experience and deal transparency.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I purchased tickets for me, my Fiancee and daughter for Sea-Life, a kids place. After purchase, I realized it was for the wrong date, which was May 25, 2025. I made another purchase for today, which I placed the correct order on the Sea-Life which we went went, May 2024.. I would like a refund back for the purchase I made for tomorrow, May 25, 2024. I called the merchant and they told me, I have to call y'all for the refund. I chatted with Groupon customer service & a supervisor four ************ told me no for a refund, which I feel isn't right because I made the order by mistake. Order # is 1000-149790-547760 that is for the wrong order I placed. I guess this is the correct address I put for Groupon Corporate. Online to gave me ***************************************************.

  Business Response

  Date: 05/27/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I understand how frustrating it must be to realize a mistake was made after completing your purchase.
  
  I've thoroughly examined your request and the circumstances surrounding your order. Unfortunately, due to our refund policy and the nature of this specific deal, it was a non-refundable offer. Once a purchase is made, we are required to pay the merchant for the voucher, preventing us from providing a refund as per the conditions agreed upon by the partner when they featured the deal on our site.
  
  We aim to be transparent about these terms, and all crucial details are available on the deal/purchase page [****************************************************************************] to help you make an informed decision at the time of purchase.
  
  I understand this response may not be what you were hoping for, but I want to assure you that your feedback is valuable, and were committed to continuously improving our customer experience.
  
  Thank you for understanding, and if theres anything else I can assist with, please feel free to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support